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customer service representative Jobs in Dubai

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guest services attendant

Banyan Tree

<div>Company Description 
Banyan Group is one of the world&rsquo;s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. 
The Group&rsquo;s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. 
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a &#64257;tness center and 7 dining options. 
Job Description 
Summary
A Pool and Beach Attendant is responsible for providing exceptional customer service to guests at the pool and beach areas of the hotel. This includes setting up lounge chairs, providing towels, ensuring the cleanliness and safety of the pool and beach areas, assisting guests with their needs, and maintaining a friendly, approachable demeanour. Pool and Beach Attendants are also responsible for monitoring safety around the pool and beach, ensuring guests have a pleasant and safe experience.
Responsibilities
<ul><li>Greet guests warmly upon arrival at the pool or beach area and offer assistance with seating arrangements and towel distribution.</li><li>
Provide guests with towels, umbrellas, chairs, and other amenities as needed.</li><li>
Offer water, refreshments, or other services in line with hotel standards, ensuring that guests are comfortable.</li><li>
Assist guests with any special requests, including arranging for food and beverage orders, offering pool toys, or helping with personal belongings.</li><li>
Maintain a professional, friendly, and attentive attitude at all times, ensuring guests feel welcomed and valued.</li><li>
Set up and organize poolside furniture such as lounge chairs, tables, umbrellas, and towels, ensuring that the area looks inviting and tidy.</li><li>
Ensure the beach area is clean and free from debris, including picking up trash, sand, and other items.</li><li>
Regularly check and tidy the poolside area, including adjusting furniture, restocking towels, and ensuring cleanliness throughout the shift.</li><li>
Ensure that safety equipment such as life vests, first-aid kits, and rescue tubes are available and in good condition.</li><li>
Monitor the pool and beach areas to ensure guest safety, especially around water.</li><li>
Be vigilant for any safety hazards such as slippery surfaces or unguarded areas, and take immediate action to address or report issues.</li><li>
Familiarize yourself with emergency procedures and be prepared to respond to accidents or safety concerns.</li><li>
Ensure that guests follow pool and beach rules, including proper swim attire, no running by the pool, and safe behaviours around the water.</li></ul><ul><li>
Respond promptly to any guest needs or concerns, such as providing extra towels, adjusting furniture, or fetching drinks.</li><li>
Help guests locate amenities like restrooms, showers, or restaurants.</li><li>
Assist with the rental of beach gear or poolside services, including water sports equipment or cabanas, if applicable.</li><li>
Take food and beverage orders from guests and communicate them to the appropriate restaurant team.</li><li>
Deliver food and beverages to guests in the pool and beach areas, ensuring timely and accurate service.</li><li>
Ensure that guests&rsquo; orders are handled with care, paying attention to guest preferences and allergies.</li><li>
Collect empty plates, glasses, and trash from pool and beach areas to maintain cleanliness.</li><li>
Coordinate with other pool and beach associate, as well as management, to ensure smooth operations and excellent guest service.</li><li>
Work with lifeguards and other associate to ensure that safety standards are maintained.</li><li>
Ensure that towels, sunscreen, and other amenities are stocked and available to guests throughout the day.</li><li>
Keep track of inventory, including towels, chairs, umbrellas, and pool toys, and report any shortages to the supervisor.</li><li>
Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li></ul> 

Qualifications 
Experience/Certificates/Education<ul><li>
Previous experience in a hospitality, pool, or beach-related role is preferred but not required.</li><li>
Excellent customer service skills with the ability to handle guest requests and complaints in a friendly and professional manner.</li><li>
Ability to work outdoors in various weather conditions, including heat, humidity, and sun exposure.</li><li>
Knowledge of pool safety rules and beach etiquette.</li><li>
Ability to work independently and as part of a team.</li><li>
Strong physical stamina and the ability to lift and carry items such as lounge chairs, towels, and umbrellas.</li><li>
Basic first-aid knowledge or certification is a plus.</li></ul>
Physical Requirements<ul><li>
Ability to stand, walk, and remain on your feet for extended periods.</li><li>
Ability to lift and carry heavy objects such as lounge chairs, umbrellas, and supplies.</li><li>
Ability to bend, stoop, and reach while setting up and maintaining the pool and beach area.</li></ul>
This role may require working evenings, weekends, and holidays, depending on the establishment&rsquo;s hours of operation. 
Additional Information 
Why Join Us:
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success</div>

Pool Attendants

Hilton

<div>Laundry Attendant
A Laundry Attendant is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Member experience. 
 
 
What will I be doing? 
As a Laundry Attendant, you are responsible for supporting laundry operations and providing pressing, sewing, and other similar services to deliver an excellent Guest and Member experience. A Laundry Attendant will also be required to manage and respond to guest requests. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Ensure support is provided to the laundry function when required</li>
<li>Complete wash cycles, folding of linen and correct storage</li>
<li>Manage guest requests in line with company brand standards and one call delivery deadline</li>
<li>Greet guests in public areas and rooms in a warm and friendly manner</li>
<li>Provide laundry, pressing, sewing, and other similar services to guests</li>
<li>Ensure soiled and damaged linen is stored in soiled bags and disposed of correctly</li>
<li>Maintain linen room and uniform store - Ensure floors are stocked with the correct amount of each linen items</li>
<li>Ensure chemicals are used and stored correctly</li>
<li>Report maintenance and hazard issues</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li></ul>
What are we looking for? 
A Laundry Attendant serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Positive attitude</li>
<li>Good communication skills</li>
<li>Ability to work under pressure</li>
<li>Ability to work on own or in teams</li>
<li>Respond to guest requests and deliver high levels of service</li>
<li>Methodical and well organised</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous laundry experience</li>
<li>Experience in a similar role</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Laundry Attendant

Marriott International

<div>Additional Information 
Job Number25135963 
Job CategoryRooms &amp; Guest Services Operations 
LocationRenaissance Business Bay Hotel Dubai, Al Abraj Street, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We&rsquo;re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Arrival Expert (Bellboy)

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa

<div>
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 
 
 PREFERRED QUALIFICATIONS
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 
 
 
 
 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
 
 
</div>

Guest Service Assistant

Forever Flawless Face and Body Center

Job description:Job Summary: A Housekeeping Attendant is responsible for cleaning and maintaining guest rooms and public areas to ensure a high standard of cleanliness and guest satisfaction. Duties include making beds, replenishing supplies, and reporting maintenance issues.Duties and Responsibilities:<ul><li>Clean and tidy guest rooms, bathrooms, and public areas.</li><li>Make beds, change linens, and replenish towels and amenities.</li><li>Dust, vacuum, and mop floors.</li><li>Restock supplies like toiletries, tissues, and cleaning materials.</li><li>Report any maintenance issues or damages.</li><li>Follow health and safety guidelines.</li><li>Provide excellent customer service and respond to guest requests.</li><li>Ensure all cleaning equipment is properly used and maintained.</li></ul>P R E F E R R A B L Y F E M A L EJob Type: Full-timePay: AED1,200.00 - AED1,300.00 per monthApplication Question(s):<ul><li>Are you F E M A L E Housekeeping Attendant?</li></ul>Experience:<ul><li>UAE Hotel : 1 year (Required)</li></ul>

Housekeeping Attendant

Jumeirah

<div>
 
 
 
 About Jumeirah &amp; the Hotel:
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
 
 
 Jumeirah Beach Hotel, Dubai&rsquo;s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned fa&ccedil;ade, stands proudly on Dubai's most exclusive private beachfront.&nbsp; &nbsp;
 
 
 With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad&rsquo;s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&amp;Millau UAE Guide 2022.
 
 
 
 About the Job:
 
 &nbsp;
 
 
 An opportunity has arisen for an
 
 Service One Agent
 
 to join our T
 
 elecommunications
 
 team at
 
 Jumeirah Beach Hotel
 
 . The main duties and responsibilities of this role:
 
 
 <ul>
 <li>
 Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone.&nbsp;
 </li>
 <li>
 Entering of HotSOS guest requests and monitoring of response timing.&nbsp;
 </li>
 <li>
 Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided.&nbsp;&nbsp;
 </li>
 <li>
 Ensure all wakeup calls are correctly input into PMS.&nbsp;&nbsp;
 </li>
 <li>
 Ensure all wakeup calls are given on time and that the task is completed in PMS.&nbsp;&nbsp;
 </li>
 <li>
 Monitoring E Butler Chat and responding within 60 second&nbsp;
 </li>
 </ul>
 
 
 
 About you:&nbsp;
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 <ul>
 <li>
 Minimum of 1 year luxury hospitality experience in a similar role
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Flexibility to work evenings, weekends, and holidays as needed
 </li>
 <li>
 Ability to multitask and work under pressure in a fast-paced environment
 </li>
 <li>
 Fluency in English; additional language skills are a plus
 </li>
 </ul>
 
 
 
 About the Benefits:
 
 
 
 We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&amp;B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.&nbsp;
 
 
</div>

Senior Guest Services Assistant - Telecommunications - Jumeirah Beach Hotel

Beach Walk Boutique Hotel

To use discretion when dealing with guest enquiries, handle problems or complaints in an efficient and professional manner without detriment to the Hotel and /or its reputationTo ensure that check-in and check-outs are handled smoothly as per standard operation proceduresTo control all registrations, profiles, room rates, billing and to make sure that no discounts allowances or special rates are given without authorizationTo ensure that registration forms are completed properly in accordance with local regulationsJob Type: Full-timePay: AED1,500.00 - AED1,800.00 per month

Guest Service Agent (Russian Speaker)

Explore 3053+ Guest services attendant in Dubai this September. Find roles across top companies and apply now to boost your career.