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guest services manager

Marriott International

<div>Additional Information 
Job Number26026483 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Abu Dhabi - Yas Island, Yas Island, Abu Dhabi, United Arab Emirates, United Arab Emirates, 131808 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Welcome Desk Manager

Saadiyat Rotana Resort & Villas

<div>
 
 Job Description
 
 
 
 We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
 
 
 As an Assistant Director of Front Office you are responsible for assisting the Director of Front Office in leading and managing all sections of the Front Office Department in order to ensure the highest standards of service, whereby your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Monitor Front Office employees to ensure guests receive prompt, warm attention and personal recognition
 </li>
 <li>
 Inform other operating departments, notably Housekeeping, of all Front Office matters that concerns them
 </li>
 <li>
 Establish and maintain effective employee relations
 </li>
 <li>
 Assist the Director of Front Office in employee related matters such as appraising and consulting
 </li>
 <li>
 Assist in the preparation of statistical, performance and forecast reports as necessary in order
 
 
 </li>
 </ul>
 to facilitate annual budget and strategic plan preparation and provide management with marketing information
 
 
 <ul>
 <li>
 Assist in monitoring and controlling, on an on-going basis, department costs to ensure performance against budget
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in the hospitality field with at least three years previous experiences in the Front Office Department within a hotel environment. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. You must have knowledge of up selling and maximizing revenues techniques, computer literacy and knowledge of Opera will be highly regarded.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be a positive and proactive individual with an outgoing, charismatic and approachable character, combined with a high aptitude for customer care, strong leadership skills and the capability to motivate and guide others. You have the ability to develop and build relationships easily, while possessing following additional competencies-
 
 
 Understanding the Business
 
 
 Influencing Outcomes
 
 
 Planning for Business
 
 
 Team Building
 
 
 Valuing Diversity
 
 
 Leading People
 
 
 Adaptability
 
 
 Drive for Results
 
 
 Customer Focus
 
 
 Managing Operations
</div>

Assistant Director of Front Office

Hilton

<div>Spa Therapist - Hilton Abu Dhabi Yas Island
A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards. 
 
What will I be doing?
As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:
<ul><li>Attending Hilton Trainings and monthly departmental meetings as required</li>
<li>To ensure high standards of cleanliness in the department</li>
<li>To report any maintenance issues to Front Office Manager</li>
<li>Assist in all areas of the operations as requested by Front Office Manager</li>
<li>To be fully aware of current and future services offered by the hotel</li>
<li>To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses</li>
<li>Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail</li>
<li>Accurately schedule all massage reservations, changes, confirms and cancel massage reservations</li>
<li>Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager</li>
<li>Accurately explain spa treatment menu and packages to guests</li>
<li>Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards</li>
<li>Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms</li>
<li>Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms</li>
<li>Ensure stocking of water and other beverages and set up and break down of beverage and fruit station</li>
<li>Assisting guest and providing personal training session, if necessary</li>
<li>Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates</li>
<li>To ensure audio-visual equipment is well maintained and in good condition</li>
<li>To ensure high standards of cleanliness in the department</li>
<li>Provides courteous and efficient guest service from point of arrival through check out</li>
<li>Orient the guests through our Fitness facility, greets guests and provides personal guest service</li>
</ul>What are we looking for?
A Spa Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals</li>
<li>Experience in hospitality or customer service industry is requires</li>
<li>Ability to read, writes, speak and understand the English language to effectively communicate with guests</li>
<li>Ability to speak effectively in front of groups of customers or employees of organization</li>
<li>Ability to deal with problems involving several concrete variables in standardized situations</li>
<li>At least 1 year experience in the spa or hospitality industry</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Experience in a resort or wellness related field</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Spa Therapist - Hilton Abu Dhabi Yas Island

Masarra

<div>
 
 The Hotel Concierge Executive serves as the primary point of contact for hotel guests seeking to learn about and book Abu Dhabi destination experiences. The role will provide personalized recommendations, promoting various local experiences to enhance their stay. The role is key in driving revenue by proactively selling products, services, and experiences, such as theme park tickets, VIP experiences, and tours, while delivering exceptional guest service. The role will be based at dedicated desks across Abu Dhabi hotels and will be required to move to different desks on a rotational basis. Due to the operational nature of the hotel, volume changes throughout the day. This role may require adopting split shifts and adjusting to shifts.
 
 
 
 Job Scope:
 
 
 
 
 Guest Interaction
 
 
 
 &bull; Greet and welcome guests who approach the desk with a warm, professional demeanour
 
 
 &bull; Provide comprehensive information about Abu Dhabi destination products and services, and experiences.
 
 
 &bull; Process the sales and purchases of products and services provided by Masarra through the designated portals and systems.
 
 
 &bull; Ensure that the correct product is offered to the guest based on their specific needs and preferences.
 
 
 &bull; Engage with guests to identify their interests and recommend the most suitable packages or experiences.
 
 
 &bull; Maintain a guest-centric approach, ensuring complete satisfaction throughout the interaction and after-sales process.
 
 
 &bull; Handle guest inquiries, requests, and complaints promptly and effectively, ensuring high guest satisfaction.
 
 
 &bull; Demonstrate a high degree of confidence and patience when dealing with multiple interactions and/or high stress situations, above all, prioritizing guest experience.
 
 
 
 Sales and Promotion
 
 
 
 &bull; Actively promote and sell a variety of experiences, including theme parks, desert safaris, city tours, and airport services.
 
 
 &bull; Identify opportunities to upsell and cross-sell services to increase revenue.
 
 
 &bull; Meet and exceed sales targets set by management through proactive engagement with guests.
 
 
 
 Reservations and Coordination
 
 
 
 &bull; Manage bookings for hotel rooms and various experiences through the reservation system.
 
 
 &bull; Coordinate with internal departments and external service providers to ensure seamless service delivery.
 
 
 &bull; Process payments and handle credit card transactions accurately and securely.
 
 
 
 Administration and Reporting
 
 
 
 &bull; Track and report on daily sales performance and guest feedback.
 
 
 &bull; Ensure the concierge desk is well-organized, clean, and fully stocked with necessary materials.
 
 
 &bull; Escalate complex guest issues to the appropriate department or manager when necessary.
 
 
 &bull; Submit the Daily Checklist at the beginning of each shift to confirm desk readiness and operational preparedness.
 
 
 &bull; Log all guest interactions daily in the designated system or sheet as part of routine reporting.
 
 
 &bull; Adhere strictly to the Standard Operating Procedures (SOPs) for booking processes and post-booking protocols to maintain consistency and accuracy across services.
 
 
 
 Collaboration and Stakeholder Management
 
 
 
 &bull; Work closely with other departments, including marketing, sales, and IT, to ensure alignment and seamless operations.
 
 
 &bull; Work closely with other hotel staff and management to ensure seamless operations and a positive guest experience.
 
 
 &bull; Maintain strong relationships with key stakeholders.
 
 
 &bull; Act as a liaison to address and resolve escalated customer service issues.
 
 
 
 The Ideal candidate should have:
 
 
 
 &bull; Bachelor&rsquo;s degree or equivalent and/or certification in Hospitality Management
 
 
 &bull; Minimum of 3 years&rsquo; experience in customer service, sales, and/or hospitality.
 
 
 &bull; Strong communication skills with the ability to engage guests and deliver personalized recommendations.
 
 
 &bull; Excellent problem-solving and conflict-resolution abilities.
 
 
 &bull; Proactive and self-motivated with the ability to work independently and collaboratively
 
 
 &bull; Analytical mindset with experience in data-driven decision-making
 
 
 &bull; Sales-oriented with a proven ability to upsell and cross-sell services and experiences.
 
 
 &bull; Highly organized and detail-oriented to manage bookings, payments, and guest records effectively.
 
 
 &bull; Customer-focused with the ability to anticipate and exceed guest expectations.
 
 
 &bull; Team player with the ability to collaborate across departments for seamless service delivery.
 
 
 &bull; Fluency in English.
 
 
 &bull; Fluency in multiple languages, such as Russian, French, German and Spanish, is a significant advantage.
 
 
 &bull; Knowledge of tourism-related sales processes and systems is preferred
 
 
 
 
 
 
 About Masarra DMC
 
 
 
 Masarra Destination Management Company (DMC) is an Abu Dhabi&ndash;based organization specializing in delivering end-to-end destination experiences and travel services across the UAE. As part of the Miral ecosystem, Masarra connects visitors, partners, and businesses to the best of Abu Dhabi through curated experiences, including attraction tickets, tours, transportation, events, and tailored travel solutions.
 
 
 Masarra focuses on creating seamless, high-quality guest journeys by combining strong local expertise, strategic partnerships, and operational excellence. The company supports both B2B and B2C markets, working closely with hotels, tour operators, and experience providers to promote Abu Dhabi as a world-class destination while driving commercial value for stakeholders.
 
 
 
</div>

Hotel Concierge Executive

Dusit Thani Mactan Cebu

<div>
 
 Job Description
 
 
 
 PRIMARY RESPONSIBILITIES:
 
 
 <ul>
 <li>
 Assists in maximizing room sales and revenue.
 </li>
 <li>
 Prepares guest name lists.
 </li>
 <li>
 Prepares for guest arrivals and departures.
 </li>
 <li>
 Greets and addresses guests by name upon their check-in and check-out.
 </li>
 <li>
 Assists guests while they are registering.
 </li>
 <li>
 Assists guests with transportation arrangements, luggage, payment, etc.
 </li>
 <li>
 Escorts guests to their rooms.
 </li>
 <li>
 Informs Guest Service Attendants of guests&rsquo; room number.
 </li>
 <li>
 Shows the room features and facilities to guests.
 </li>
 <li>
 Assists and follows up guests&rsquo; requests and inquiries.
 </li>
 <li>
 Recommends F&amp;B outlets and entertainments in the hotel to guests.
 </li>
 <li>
 Briefs next shift personnel to hand over at the end of the shift.
 </li>
 <li>
 Provides information, directions and service based on the hotel standards and policies.
 </li>
 <li>
 Operates the Business Center in providing secretarial service and handles all requested documents and information.
 </li>
 <li>
 Ensures a prompt delivery of mails and messages.
 </li>
 <li>
 Is familiar with all cashier policies, credit cards, traveler cheques, currencies as well as foreign exchange.
 </li>
 <li>
 Controls and distributes guest room keys.
 </li>
 <li>
 Strictly follows hotel and company standards and policies.
 </li>
 <li>
 Informs management regarding guest feedback or any unusual events.
 </li>
 <li>
 Is familiar with the emergency procedures of the hotel.
 </li>
 <li>
 Performs other duties as assigned by Shift Manager or FO Manager.
 
 
 </li>
 </ul>
 
 Administrative Responsibilities
 
 
 
 <ul>
 <li>
 Checks and ensures that the job assigned has been effectively completed on the timely basis and according to hotel&rsquo;s expectation.
 </li>
 <li>
 Conducts daily briefing and de-briefing in the absence of the immediate supervisor
 </li>
 <li>
 Recommends corrective actions for unfavorable variances in job standards and budget commitment.
 </li>
 <li>
 Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
 </li>
 <li>
 Establishes two-way communication within and related departments.
 </li>
 <li>
 Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
 </li>
 <li>
 Prepares volume of business counts and revenue report for the concerned section
 </li>
 <li>
 Attends briefing and departmental meetings or as assigned by supervisor.
 </li>
 <li>
 Manages time effectively by meeting deadlines on time.
 </li>
 <li>
 Administers personnel action on leaves &amp; overtime requests, disciplinary actions and commendation as assigned by supervisor.
 </li>
 <li>
 Identifies and solves problems in a professional manner.
 
 
 </li>
 </ul>
 Assists others to ensure the operation is run smoothly and effectively
 
 
 
 Technical Responsibilities
 
 
 
 <ul>
 <li>
 Knows and understands the job description of all positions in the department and be able to perform the task as required.
 </li>
 <li>
 Knows and understands policies of the department well and can guide others to perform the job well.
 </li>
 <li>
 Recognizes good quality products and presentation
 </li>
 <li>
 Checks and improves all service standards established by the company
 </li>
 <li>
 Supervises staff activities to maximize revenue and minimize costs.
 </li>
 <li>
 Provides assistance to the staff when required during peak periods.
 </li>
 <li>
 Maintains grooming standards for all personnel
 </li>
 <li>
 Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
 </li>
 <li>
 Manages wastes by reducing and recycle the wastes, change staff behavior to carefully use all resources.
 </li>
 <li>
 Knows the requisition point and par stock of products used in the department such as guest supplies, paper supplies, etc.
 
 
 </li>
 </ul>
 
 Commercial Responsibilities
 
 
 
 <ul>
 <li>
 Communicates effectively with guest, clients, business partners and staff.
 </li>
 <li>
 To be a good sales person to promote hotel&rsquo;s image and businesses.
 </li>
 <li>
 Participates community projects or activities in order to promoting the hotel&rsquo;s image and cooperation to improve community relationship.
 
 
 </li>
 </ul>
 
 Human Resources Responsibilities
 
 
 
 <ul>
 <li>
 Coaches and counsels all staff when applicable
 </li>
 <li>
 Evaluates objectively the performance of staff in his/her responsibilities.
 </li>
 <li>
 Provides training to all staff in his/her department regularly.
 </li>
 <li>
 Motivates staff to grow within the company.
 </li>
 <li>
 Develops him/herself to be better supervisor/manager at all times.
 
 
 </li>
 </ul>
 RELATIONSHIP
 
 
 <ul>
 <li>
 Reports to Unit Manager concerned.
 </li>
 <li>
 Directs and supervises activities of subordinates.
 </li>
 <li>
 Coordinates with all concerned personnel to ensure that all activities are accomplished.
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Continuous learning through own IDP.
 </li>
 <li>
 Any other duties as may be assigned by the superior.
 
 
 </li>
 </ul>
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
 
 
 </li>
 </ul>
 
 Company&rsquo;s Culture
 
 
 
 <ul>
 <li>
 Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;
 
 
 </li>
 </ul>
 CONFIDENTIALITY
 
 
 <ul>
 <li>
 Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
 
 
 </li>
 </ul>
 JOB REQUIREMENT
 
 
 <ul>
 <li>
 Minimum education of Bachelor degree in Hotel Management or relevant degree.
 </li>
 <li>
 Fresh graduate is welcome. Minimum of 1 years in Reception or Guest Service experience will be a strong plus
 </li>
 <li>
 Have good English communication skills both in written and spoken
 </li>
 <li>
 Pleasant personality with good communication and interpersonal skills
 </li>
 </ul>
</div>

Front Desk Officer / Receptionist ( Arabic Speaker)

<div>Guest Service Agent - Housekeeping (Full-Time) (Emiratis Only) - Conrad Abu Dhabi
A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. 
What will I be doing?
As a Guest Service Agent in Housekeeping, you will make sure that our Guests experience a clean, comfortable, and welcoming environment. Your role directly impacts Guest satisfaction and contributes to the overall exceptional experience of every stay.
Key Responsibilities<ul><li>
Respond promptly and efficiently to Guest requests, inquiries, and complaints related to housekeeping services.</li><li>
Coordinate with the Housekeeping team to ensure Guest rooms, public areas, and back-of-house areas are maintained to the highest standards.</li><li>
Communicate relevant Guest feedback to the Housekeeping Supervisor and other departments as needed.</li><li>
Demonstrate a consistently high level of customer service and professionalism.</li><li>
Attend training sessions to maintain and improve knowledge of housekeeping procedures and hotel services.</li><li>
Ensure compliance with hotel security, fire, and health and safety regulations.</li><li>
Follow brand standards and operational policies when handling front-of-house systems, equipment, and supplies.</li><li>
Assist other departments as needed to support overall hotel operations.</li></ul>
What are we looking for?
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Calm, efficient, and organized with great attention to detail</li><li>
Ability to multi-task while maintaining a positive attitude when working with a Guest</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li><li>
Experience in the hotel, leisure, and/or entertainment sectors</li><li>
Conflict resolution experience 
What will it be like to work for Hilton? 
</li></ul>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!</div>

Guest Service Agent - Housekeeping (Full-Time) (Emiratis Only) - Conrad Abu Dhabi

Accor

<div><div>Company Description</div> 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<div> 
Job Description</div> 
Novotel &amp; Ibis Abu Dhabi Gate Hotels
We are seeking a dynamic and talented Waiter/Waitress to join our team in the hotel industry in the UAE. The Waiter/Waitress will be responsible to the following key job responsibilities:<ul><li>
To report for duty punctually wearing the correct uniform with name badge and palm pin at all times.</li><li>
The ability to gather and transport all supplies needed for the set‑up of a function</li><li>
Perform side duties (checklist)</li><li>
Report to manager any kinds of deviation from set standard and procedures.</li><li>
Ensure that all operating equipment is maintained.</li><li>
Ensure that all service and storage areas are kept safe, clean and locked.</li><li>
To report any complaints, incidents or any other irregularities to the management.</li><li>
Help implement work simplification and necessary changes.</li><li>
To be punctual at all times.</li><li>
To ensure that guests receive the attention they require.</li><li>
To professionally behave with other members of staff, managers and directors.</li><li>
Attend to guest needs, complaints and/or on-site requests and changes in a courteous and helpful manner.</li><li>
Set up and unset function rooms, including table setting, according to established standards.</li><li>
Perform the functions of cashiering and dispensing of beverages, as assigned by Banquet Management.</li><li>
Comply with hotel and department policies and procedures at all times.</li><li>
Deliver Food and Beverages service of high standard and in accordance with departmental standards and procedures.</li><li>
Communicates to his/her superior any difficulties, guest comments and other relevant information.</li><li>
Establish and maintain effective employee working relationship.</li><li>
Maintain complete knowledge of all F&amp;B services, outlets, hotel services/features and hours of operations, as they affect the areas of responsibility..</li><li>
Carry out any other duties as and when assigned by the Management of the Hotel.</li><li>
Assist other Food &amp; Beverage Outlets in their operations within peak times when needed.</li></ul><div> 
Qualifications</div> 
<ul><li>
Average reading, writing and oral proficiency in the English language</li><li>
Must be well presented and professionally groomed at all times</li><li>
Good communication and customer contact skills; good problem resolution skills</li><li>
Basic F&amp;B product knowledge</li><li>
Good interpersonal skills and self-confident</li><li>
Guest oriented and service minded, with attention to quality</li><li>
Team player with strong interpersonal skills and attention to detail</li></ul><div> 
Additional Information</div> 
Experience is an asset 
Prior experience working with related system 
Strong interpersonal and problem-solving abilities 
Fluency in English, Additional Language is an added advantage.
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Waiter/ Waitress

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