operations manager

client support manager

maintenance manager

reservations agent

sales manager

guest services manager

Rixos

<div><b>Company Description</b><p><br>
Rixos Marina Abu Dhabi is a luxurious hospitality establishment that seamlessly combines modern elegance with world-class amenities. Nestled in the heart of Abu Dhabi, our resort offers an unparalleled experience for both leisure and business travelers. With a prime waterfront location, Rixos Marina Abu Dhabi sets itself apart as a premier destination for those seeking a blend of sophistication, comfort, and personalized service.</p><p>
Key Features:</p><p>
Stunning Waterfront Setting:</p><p>
Enjoy breathtaking views of the marina and the Abu Dhabi skyline from the comfort of our well-appointed rooms and suites. The strategic location allows guests to immerse themselves in the vibrant atmosphere of the city.</p><p>
Luxurious Accommodations:</p><p>
Our accommodations are designed to provide the utmost comfort and style. Each room and suite is meticulously furnished with modern amenities, ensuring a relaxing and enjoyable stay for every guest.</p><p>
World-Class Dining:</p><p>
Indulge your palate with a diverse array of culinary delights at our on-site restaurants. From international cuisines to local flavors, our chefs craft exquisite dishes that cater to every taste.</p><p>
State-of-the-Art Facilities:</p><p>
Whether you're here for business or leisure, Rixos Marina Abu Dhabi offers a range of facilities to meet your needs. Our conference and event spaces are equipped with cutting-edge technology, while our wellness facilities provide a rejuvenating experience.</p><p>
Exceptional Service:</p><p>
At Rixos Marina Abu Dhabi, we take pride in delivering personalized and attentive service. Our dedicated staff is committed to ensuring that every guest's stay is memorable and exceeds expectations.</p><b><br>
Job Description</b><p><b><br>
Position Summary:</b></p><p>
Rixos Properties is seeking a dynamic Guest Relations Manager to lead the guest relations team in delivering personalized and memorable guest experiences. This role manages VIP services, handles guest feedback, and ensures guest satisfaction at all touchpoints..</p><p><b>
Key Responsibilities:</b></p><ul><li>VIP Services: Manage VIP arrivals, departures, and special requests.</li><li>Guest Interaction: Address guest concerns and resolve issues promptly.</li><li>Team Leadership: Supervise and train guest relations team members.</li><li>Reporting: Monitor guest satisfaction scores and feedback trends.</li><li>Brand Standards: Ensure service delivery aligns with brand expectations..</li></ul><b><br>
Qualifications</b><p><b><br>
Sustainability:</b> Commit to and maintain sustainable practices by enhancing resource efficiency, minimizing waste, and promoting eco-friendly, social, and ethical initiatives. Align with the hotel's broader ESG (Environmental, Social, and Governance) and CSR (Corporate Social Responsibility) objectives to drive positive impact across all pillars of sustainability.</p><p><b>
Compliance and Standards:</b> Ensure full compliance with local legal requirements, international standards, health and safety regulations, company policies, ISO standards, and industry best practices. Continuously review and update operational processes to ensure alignment with evolving legal and regulatory requirements.</p><p><b>
Food Safety &amp; Hygiene:</b> Ensure full compliance with food safety and hygiene regulations by overseeing proper purchasing, storage, handling, maintenance, communication, and preparation practices across all departments.</p><p><b>
Skills:</b></p><p></p><ul><li><br>
Degree in Hospitality Management or related field.</li><li>Minimum 3 years in guest relations or front office management.</li><li>Excellent interpersonal and communication skills.</li><li>Proficiency in hospitality software systems..</li></ul><b><br>
Additional Information</b><br>
<ul><li><b>
Competitive Salary and Compensation:</b><ul><li>
Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.</li></ul></li><li><b>
Training and Development Opportunities:</b><ul><li>
Access to training programs and development opportunities to enhance skills and advance within the company.</li></ul></li><li><b>
Career Advancement:</b><ul><li>
Opportunities for career growth and advancement within the Rixos Hotels group.</li></ul></li><li><b>
Health and Wellness Benefits:</b><ul><li>
Comprehensive health insurance coverage.</li></ul></li><li><b>
Employee Recognition Programs:</b><ul><li>
Recognition programs to acknowledge and reward outstanding performance and dedication.</li></ul></li><li><b>
Work-Life Balance:</b><ul><li>
Policies and practices that promote a healthy work-life balance, including flexible scheduling where possible.</li></ul></li><li><b>
Uniforms and Dress Code:</b><ul><li>
Provision of uniforms or dress code guidelines for a professional and cohesive appearance.</li></ul></li><li><b>
Social Events and Activities:</b><ul><li>
Participation in social events, team-building activities, and employee gatherings to foster a positive work culture.</li></ul></li><li><b>
Transportation Services:</b><ul><li>
Transportation services.</li></ul></li><li><b>
Employee Wellness Programs:</b><ul><li>
Wellness programs, such as fitness classes or gym access, to promote a healthy lifestyle.</li></ul></li></ul></div>

Guest Relations Manager

Combuzz HR Solutions

<div>
 <p>
  🔑 Requirements:
 </p>
 <p>
  ✅ Experience in Holiday Homes (this is a must)
 </p>
 <p>
  ✅ Valid UAE Driving License
 </p>
 <p>
  ✅ Strong leadership &amp; organizational skills
 </p>
 <p>
  ✅ Passion for hospitality and guest services
 </p>
 <p>
 </p>
 <p>
  💼 Key Responsibilities:
 </p>
 <p>
  Oversee daily operations, housekeeping, and maintenance
 </p>
 <p>
  Manage guest check-ins/outs and ensure 5-star property standards
 </p>
 <p>
  Handle vendor coordination and operational logistics
 </p>
 <p>
 </p>
 <p>
  Salary: up to 8,000 AED
 </p>
 <p>
  Standard company benefits: Visa, health insurance, yearly air ticket allowance to home country, company car, fuel, salik, company laptop &amp; mobile with data.
 </p>
</div>


Operations Manager – Holiday Homes

Mandarin Oriental Hotel Group

<div><p>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Duty Manager to join our Front Office team.</p>
<p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.</p>
<p><b>
About the job</b></p>
<p>
Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Front Office Department, the Duty Manager is responsible for supervising all areas and activities pertaining to the guest services operation and all-around hotel activities. Direct and manage Front Office in absence of the Front Office Manager and assist the Assistant Front Office Manager. The Duty Manager reports to the Front Office Manager.</p>
<p><b>
As a </b><b>Duty Manager, you will be responsible for the following duties:</b></p>
<ul>
<li>Support and assist all Front Office sections.</li>
<li>Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.</li>
<li>Inform and co-ordinate with other operating departments e.g. Housekeeping, Engineering, Sales and Butlers of Front Office matters which may concern them.</li>
<li>Check all correspondence of the day&rsquo;s arrivals to familiarize with arrived and arriving guests and their needs, follows up as required.</li>
<li>Control room availability for walk-ins and establish accountability for guests departure dates and times.</li>
<li>Follow up with Housekeeping for any unresolved room discrepancies.</li>
<li>Maintain reservation procedures and same day arrivals.</li>
<li>Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.</li>
<li>Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.</li>
<li>Maintains appropriate standards of conduct, dress, uniforms, hygiene, appearance and posture for all departmental employees.</li>
<li>Ensures that all departmental information is kept accurately and up to date.</li>
<li>Promotes in house sales and facilities to maximize hotel revenues.</li>
<li>Understand and carries out duties in line with Hotel Emergency Procedures.</li>
<li>Inspects Front and Back of house for cleanliness, Health &amp; Safety and reports any faults to concerned departments.</li>
<li>Inspect guestrooms on a daily basis.</li>
<li>Co-ordinate/Assist security personnel in all related matters.</li>
<li>Respond promptly to any operational requests from Front Office and other hotel departments.</li>
<li>Attends to referred and unsolved problematic situations.</li>
<li>Co-ordinate and assist with accommodation and transportation of guests in overbooked situations.</li>
<li>Completes VIP, delegations and group leaders welcome and farewell as appropriate.</li>
<li>Conduct efficient hand-over during shift changes.</li>
</ul>
<p><b>As</b> <b>a Duty Manager, we expect from you:</b></p>
<ul>
<li>High school diploma or suitable equivalent</li>
<li>Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus</li>
<li>Well-groomed, professional appearance</li>
<li>Outstanding written and verbal communication skills in English and Arabic</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div>

Duty Manager - UAE National

National Reference Laboratory

<div></div><div><div><div><div><div><div><div>ID</div>
<div>2025-4619
</div></div><div><div>Category</div>
<div>Patient Access Services
</div></div><div><div>Asset : Name</div>
<div>Healthpoint
</div></div><div><div>City</div>
<div>Abu Dhabi
</div></div></div></div></div></div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><div>Healthpoint, part of the M42 group, is a multi-specialty hospital based in Abu Dhabi. The hospital includes 10 specialty centers: bariatric (weight loss) surgery &amp; weight loss, dentistry, medical specialties, musculoskeletal medicine, pain management &amp; headache, physiotherapy &amp; rehabilitation, plastic surgery &amp; dermatology, pulmonary &amp; sleep medicine, vascular medicine &amp; surgery, &amp; surgical specialties.</div><div></div><div><br>
The Guest Services Officer performs all duties related to the pre-registration, registration, scheduling, patient identification, cash collections, billing and insurance eligibility. This role provides &ldquo;front-door&rdquo; customer service to patients when they present physically to the service areas as well as over the phone. Guest Services Officers communicate directly with patients and families, physicians, nurses, and are responsible for ensuring the hospital maintains compliance where applicable with the Department of Health (DOH) and Joint Commission International (JCI) standards. Ensures adherence to all customer satisfaction indicators to ensure service excellence and ultimately increase in M42&rsquo;s Likelihood to Recommend and Net Promoters Score.</div>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><ul><li><div>Welcome and assist patients upon arrival, ensuring a smooth and friendly check-in experience.</div></li><li><div>
Accurately register patients using a structured interview approach and capture all demographic and insurance details into the Electronic Medical Records (EMR).</div></li><li><div>
Verify insurance eligibility, patient identity, and out-of-pocket responsibilities to facilitate seamless care and billing.</div></li><li><div>
Secure all required patient signatures, including general consent and compliance documents, while ensuring patients understand their rights and next steps.</div></li><li><div>
Schedule appointments, make reminder calls, and support patients with discharge coordination and follow-ups.</div></li><li><div>
Act as a liaison between patients, their families, and clinical teams, maintaining professional communication and upholding confidentiality at all times.</div></li><li><div>
Collect payments (co-pays, deductibles, etc.), manage receipts, and ensure cash handling procedures are followed precisely.</div></li><li><div>
Handle incoming calls, inquiries, and patient feedback with empathy and efficiency, ensuring timely resolution or escalation.</div></li><li><div>
Support operational excellence by participating in department meetings, completing training requirements, and meeting quality, productivity, and patient satisfaction standards.</div></li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><ul><li>2+ years of similar experience</li><li>
Bachelor&rsquo;s degree can substitute for 2 years of experience</li><li>
Strong attention to details</li><li>
Ability to communicate and relay messages to patients in a culturally sensitive manner</li><li>
Proficient in using Microsoft Office tools such as Word, Excel, and Outlook</li></ul></div></div></div></div><div></div>

Guest Services Officer (Emirati talent)

Dusit

<div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<p>PRIMARY RESPONSIBILITIES</p>
<p>
1. To have a complete operational knowledge of the Hotel including the geographical layout, facilities and operation times of outlets.<br>
2. To supervise the day to day running of the Department.<br>
3. Prepare weekly Duty Roster ensuring all shifts are adequately covered.<br>
4. Schedule Annual Leave for staff.<br>
5. Produce a Training Plan for Department.<br>
6. To have complete knowledge of the local area.<br>
7. To have complete knowledge of tours and excursions.</p>
<p>
OTHER DUTIES</p>
<p>
1. Assist guests with all inquiries.<br>
2. Book tours &amp; excursions for guests.<br>
3. Arrange car hires.<br>
4. Brief Departments on daily and weekly events.<br>
5. Ensure all training records are kept up to date.<br>
6. Training of staff.<br>
7. Ensuring that employees perform tasks assigned.<br>
8. Maintain standards as set by the hotel.<br>
9. Organize with Taxi Company to ensure cars are always available.<br>
10. Arrange pick-up points for tours and excursions from the Hotel.<br>
11. Directing all Concierge Staff.<br>
12. Coordinates with Front office to execute efficient arrival and departure formalities.<br>
13. Coordinates with outside Companies for networking.<br>
14. Coordinates with all hotel departments for transport schedules.</p>
<p>
ADMINISTRATIVE RESPONSIBILITIES</p>
<p>
1. Prepares reports on all accidents or unusual incidents in his area of responsibility.
</p><p>COMMERCIAL RESPONSIBILITIES</p>
<p>
1. Communicates effectively with guests.<br>
2. To be a good sales person to promote hotel&rsquo;s image and business.</p>
<p>
HUMAN RESOURCES RESPONSIBILITIES</p>
<p>
1. Supervises Bell Man, Door Attendants and Drivers.</p>
<p>
RELATIONSHIP</p>
<p>
1. Directs and supervises activities of the departments concurred.<br>
2. Coordinates with the department to ensure smooth operations and all activities of the hotel.<br>
3. To be able to communicate with guests effectively and efficiently.<br>
OTHERS</p>
<ul><li>Continuous learning through own IDP.</li><li>Any other duties as may be assigned by the superior.</li></ul>
<p>
ACCOUNTABILITIES</p>
<ul><li>Represents Dusit&rsquo;s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.</li></ul>
<p>
COMPANY&rsquo;S CULTURE</p>
<ul><li>Communicate and fully embracing the Company&rsquo;s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. &ndash; &ldquo;Proud to belong and to contribute&rdquo;</li></ul>
<p>
CONFIDENTIALITY</p>
<ul><li>Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.</li></ul>
<p>
JOB REQUIREMENTS
</p><p>1. Bachelor degree in any discipline. A degree in Hospitality will be a plus.<br>
2. Minimum of 5 years in Front Office or Concierge experience in a similar capacity, preferably in a 5 star class environment.<br>
3. Knowledgeable in the city, tours and excursions to refer the guests in various tourist destinations.<br>
4. Have excellent English communication skills both in written and spoken.<br>
5. Possess professional disposition with excellent interpersonal skills</p><br>
</div><div><div>
</div></div></div><div></div><div><div><div><h2 class="jobSectionHeader"><b>Information</b></h2><div>
<ul><div><div><div>Date Posted</div>
<div>October 7, 2025</div>
</div></div><div><div><div>Location</div>
<div><div>Dusit Thani Abu Dhabi
</div></div></div></div><div><div><div>Division</div>
<div><div><div>Rooms
</div></div></div></div></div><div><div><div>Minimum Experience</div>
<div>2 Year
</div></div></div><div><div><div>Qualification</div>
<div>Associate Degree
</div></div></div><div><div><div>Career Level</div>
<div>Others</div></div></div></ul></div></div></div></div></div>

Chef de Partie (Bakery)

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
Provides information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. Escorting VIPs to assigned guestrooms, informing guests of hotel services, features and room amenities. Attending to immediate needs of VIPs upon arrival and follow through attention throughout stay.</p><p></p><p><b>
RESPONSIBILITIES:</b></p><p></p><ul><li> Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li></ul><p></p><ul><li> Ensure that standards are maintained at a superior level on a daily basis.</li></ul><p></p><ul><li> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended</li></ul><p></p><ul><li> Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.</li></ul><p></p><ul><li> Maintain positive guest relations at all times.</li></ul><p></p><ul><li> Resolve guest complaints, ensuring guest satisfaction.</li></ul><p></p><ul><li> Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li></ul><p></p><ul><li> Maintain complete knowledge of:</li></ul><p>
a. All hotel features/services, hours of operation.</p><p>
b. All hotel restaurant food concepts, menu price range, dress code and ambiance.</p><p>
c. All hotel room types, numbers/names, layout, appointments, amenities and locations.</p><p>
d. All hotel room rates, special packages and promotions.</p><p>
e. Daily house count and expected arrivals/departures (particularly VIPs).</p><p>
f. Scheduled daily group activities, names and location of meeting/banquet rooms.</p><p>
g. Local events, attractions, holiday schedules.</p><p></p><ul><li> Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.</li></ul><p></p><ul><li> Obtain department keys and beeper; ensure security of such.</li></ul><p></p><ul><li> Meet with Supervisor/departing Concierge to review business status and follow up actions.</li></ul><p></p><ul><li> Access all functions of computer system in accordance with departmental specifications.</li></ul><p></p><ul><li> Set up work station with necessary supplies; maintain cleanliness throughout shift.</li></ul><p></p><ul><li> Legibly complete requisition for additional supplies/materials and submit to Manager.</li></ul><p></p><ul><li> Maintain updated resource materials on all vendors and information to accommodate guest requests.</li></ul><p></p><ul><li> Review designated in-house guest list and be familiar with guests' names and room locations.</li></ul><p></p><ul><li> Answer department telephone using correct salutations and telephone etiquette.</li></ul><p></p><ul><li> Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.</li></ul><p></p><ul><li> Coordinate guest requests with designated vendors which may include:</li></ul><p>
a. Room accommodations</p><p>
b. Airline reservations, changes, cancellations</p><p>
c. Transportation from hotel to airport and return</p><p>
d. Bus/train transportation</p><p>
e. Limousine reservations</p><p>
f. Car rentals</p><p>
g. Car repair and servicing</p><p>
h. Charter flights/rentals</p><p>
i. Babysitting services</p><p>
j. Banking/financial services</p><p>
k. Business center services/fax or telex services/mailing and delivery services</p><p>
l. Interpretation services</p><p>
m. Notary services</p><p>
n. Restaurant reservations, nightclub activities</p><p>
o. Dry cleaning, laundry, alterations, repairs</p><p>
p. Film processing</p><p>
q. Sporting events, golf facilities, sport and athletic activities/rentals, outdoor activities, health club</p><p>
 facilities</p><p>
r. Formal wear rentals</p><p>
s. Flowers</p><p>
t. Salon appointments</p><p>
u. Shoe shines</p><p>
v. Shopping services</p><p>
w. Movie/theater/attraction tickets</p><p>
x. Sightseeing tours</p><p>
y. Medical services</p><p>
z. Religious services</p><p></p><ul><li> Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout the shift.</li></ul><p></p><ul><li> Place orders for amenities and coordinate delivery of amenities to designated guest rooms.
</li></ul><p></p><ul><li> Legibly complete confirmation cards and deliver to guest upon completion of each arrangement coordinated for guest.</li></ul><p></p><ul><li> Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.</li></ul><p></p><ul><li> Compile weekly City Events Sheet detailing special activities and events within the local area; distribute to all departments.</li></ul><p></p><ul><li> Assist guests in locating and retrieving lost luggage.</li></ul><p></p><ul><li> Distribute all guest and departmental mail.</li></ul><p></p><ul><li> Monitor, send and deliver guest faxes.</li></ul><p></p><ul><li> Inspect blocked VIP rooms, using the checklist, prior to guest arrival; rectify any deficiencies.
</li></ul><p></p><ul><li> Randomly inspect designated rooms weekly and complete necessary paperwork.</li></ul><p></p><ul><li> Escort VIPs upon arrival to their assigned room. Inform guests of hotel services/features and room amenities.
</li></ul><p></p><ul><li> Telephone newly registered guests after check-in to establish guest needs and satisfaction. Follow up on any guest requests.</li></ul><p></p><ul><li> Adhere to all cashiering procedures:</li></ul><p>
a. Process miscellaneous charges.</p><p>
b. Collect payments.</p><p>
c. Make change for guests.</p><p>
d. Cash guests' personal checks/travelers checks.</p><p>
e. Post charges.</p><p>
f. Run closing reports.</p><p>
g. Count bank and secure bank.</p><p>
h. Complete designated cashier reports.</p><p>
i. Balance reports.</p><p>
j. Drop receipts.</p><p></p><ul><li> Set up, monitor, maintain and breakdown breakfast/afternoon tea/cocktail hour food and beverages.</li></ul><p></p><ul><li> Take record and relay messages accurately, completely and legibly.</li></ul><p></p><ul><li> Accept and record wake-up call requests; deliver to PBX.</li></ul><p></p><ul><li> All other duties as required.</li></ul><p></p><p><b>
OSHAD RESPONSIBILITIES:</b></p><p></p><p>
While at work, (and while on work premises) an associate shall:</p><p></p><ul><li> Take reasonable care of their own health and safety.</li></ul><p></p><ul><li> Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;</li></ul><p></p><ul><li> Cooperate with full compliance with Hotel&rsquo;s developed OSHMS policies, OSHMS procedures &amp; operational works instruction in order to protect the health and safety of the people.</li></ul><p></p><ul><li> Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;</li></ul><p></p><ul><li> Report all OSH incidents and work related injuries; and</li></ul><p></p><ul><li> Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment &amp; machineries, PPE, etc.) at the Hotel&rsquo;s workplace in the interest of health, safety, welfare or protection or management of the workplace.</li></ul><p></p><ul><li> Participate in conduct of OSH related planning and implementation in order to achieve the Hotel&rsquo;s OSH objectives, targets &amp; program.</li></ul><p></p><ul><li> Attend all training arranged by Hygiene, Health &amp; Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.</li></ul></div><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Guest Service Associate (Concierge) - UAE National

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div><p><b>OVERVIEW/BASIC FUNCTION:</b></p><p>
Provides information to tenants, accepts inquiries and coordinates all tenants&rsquo; requests for special arrangements or services, courteously and efficiently. Informing tenants of hotel services, features and apartment amenities. Attending to immediate needs of tenants upon arrival and follow through attention throughout stay.</p><p></p><p><b>
RESPONSIBILITIES:</b></p><ul><li> Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.</li></ul><p></p><ul><li> Ensure that standards are maintained at a superior level daily.</li></ul><p></p><ul><li> Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.</li></ul><p></p><ul><li> Anticipate tenants&rsquo; needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.</li></ul><p></p><ul><li> Resolve tenants&rsquo; complaints, ensuring guest satisfaction.</li></ul><p></p><ul><li> Monitor and maintain cleanliness, sanitation and organization of assigned work areas.</li></ul><p></p><ul><li> Maintain complete knowledge of:</li></ul><p></p><p>
a. All hotel features/services, hours of operation.</p><p>
b. All hotel restaurant food concepts, menu price range, dress code and ambiance.</p><p>
c. All apartment types, numbers, layout, amenities and locations.</p><p>
d. All apartment rates, special promotions.</p><p>
e. Local events, attractions, holiday schedules.</p><p></p><ul><li> Meet with Supervisor to review business status and follow up actions.</li></ul><p></p><ul><li> Access all functions of computer system in accordance with departmental specifications.</li></ul><p></p><ul><li> Set up workstation with necessary supplies; maintain cleanliness throughout shift.</li></ul><p></p><ul><li> Legibly complete requisition for additional supplies/materials and submit to Manager.</li></ul><p></p><ul><li> Handle new enquiries and highlight to Manager and Director for special request and special attention guest.</li></ul><p></p><ul><li> Review designated in-house tenant list and be familiar with guests' names and apartment locations.</li></ul><p></p><ul><li> Answer department telephone using correct salutations and telephone etiquette.</li></ul><p></p><ul><li> Accommodate all tenants&rsquo; requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.</li></ul><p></p><ul><li> Coordinate all tenants request, add on services, ala carte services are followed up to the brand standard
</li></ul><p></p><ul><li> Place orders for amenities and coordinate delivery of amenities to designated guest apartments.
</li></ul><p></p><ul><li> Follow arrival and departure policy in place
</li></ul><p></p><ul><li> Relay accurate directions to guests' desired destination within local area and distribute maps with highlighted routes.</li></ul><p></p><ul><li> Distribute all guest and departmental mails and deliveries
</li></ul><p></p><ul><li> Randomly inspect designated apartments weekly and complete necessary paperwork.
</li></ul><p></p><ul><li> Telephone newly registered guests after check-in to establish guest needs and satisfaction. Follow up on any guest requests.</li></ul><p></p><ul><li> Monitor and ensure that all cashiering procedures comply and cash float with accounting policies and standards</li></ul><p></p><ul><li> Take record and relay messages accurately, completely and legibly. Proper handover procedure in place between the shifts.</li></ul><p></p><ul><li> All other duties as required.</li></ul></div><br>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Residence Associate - UAE National

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