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guest experience supervisor Jobs in Abu Dhabi

guest experience supervisor

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guest services manager

Accor

<div><div>Company Description</div> 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;.<div> 
Job Description</div> 
Inspiring and engaging. As a Duty Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.<ul><li>
Lead and manage all aspects of the Rooms departments and ensure all service standards are followed with friendly and engaging service</li><li>
Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests</li><li>
Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices</li><li>
Assist Front Office Manager monitors key performance indicators for the department and takes corrective action liaise with FO Manager .</li><li>
Ensures all front Office documents &amp; records are maintained as per operational/ organizational requirements.</li><li>
Ensures all Front Office areas are neatly maintained at all times as per norms, hygiene, and efficiency, cleanliness and safety standards.</li><li>
Optimizes the efficient usage of room inventory by monitoring, control and feedback to support the departments.</li><li>
Responsible for the organization of work within the department including assignments, time schedules and vacations to ensure optimum utilization of manpower.</li><li>
Train, guide &amp; support the team in providing outstanding guest welcoming and experiences.</li></ul><div> 
Qualifications</div> 
<ul><li>
Proven experience in a front office leadership role within the hospitality industry</li><li>
Prior experience working with Opera or a related system</li><li>
Strong leadership and communication skills, with the ability to motivate and guide a team</li><li>
Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences</li></ul><div> 
Additional Information</div> 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Duty Manager

Marriott International

<div>Additional Information 
Job Number25201967 
Job CategoryReservations 
LocationThe St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Start Your Journey With Us 
From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition. 
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers. 
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating. 
Job Requirement: 
The Assistant Reservations Manager is a key part of the property sales team and point of contact for guests. Responsible for maximizing revenue through driving the team in handling of reservation enquiries, requests, changes, and cancellations from guests via phone, email and other booking channels. Additionally, Asst. Reservations Sales Manager responsible for strategic and tactical implementation of Revenue strategy, maximizing hotel room revenue through effective pricing and inventory management. 
Process all reservation requests, changes, and cancellations received by phone, email, or other method in a timely and accurate fashion.
Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including Marriott Bonvoy status.
Determine the most appropriate room type to meet guest requirements and maximize room rate.
Verify availability of room type and rate.
Effectively explain guarantee, special rate, and cancellation policies to callers.
Accommodate and document special requests when able.
Describe room accommodations and benefit feature sale amenities to guests.
Answer questions about property facilities/services and room accommodations.
Follow sales techniques to maximize revenue including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
Follow &ldquo;up selling&rdquo; techniques and sales strategies in order to maximize property revenue.
Provides guests with information about the Bonvoy loyalty program and processes new enrollments.
Input and access data in reservation systems.
Verify all reservation information with callers to ensure accuracy.
Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.
Identify repeat guests using appropriate codes and ensure guest is acknowledged as a repeat.
Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Follow documented escalation procedures when addressing guest concerns
Effectively manage inventory and pricing strategy in all distribution channels
Collaborate with the Cluster Revenue Team and Director of Sales &amp; Distribution in the decision-making process of promotion participation and rates
Closely monitor competitive pricing and understand the impact of relative pricing decisions on property performance
Monitor the hotel&rsquo;s occupancy and make dynamic changes in the open rates when applicable
Set selective sell guidelines for groups and coordinate management of group business closely with the sales team
Pro-actively identify slow periods and notify Director of Sales &amp; Distribution with Cluster Revenue Team. 
PREFERRED QUALIFICATIONS 
Education: High school diploma or G.E.D. equivalent. 
Related Work Experience: At least 2 years of related work experience. 
Supervisory Experience: At least 1 year of supervisory experience. 
License or Certification: None 
#LI-MA1 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Assistant Reservations Manager

Confidential

<div>
 
 
 Leadership Responsibilities
 
 
 <ul>
 <li>
 Set departmental goals, initiatives, operational plans, and KPIs; ensure continuous monitoring and performance measurement.
 </li>
 <li>
 Lead the team to achieve departmental objectives and enhance service quality, accuracy, and operational efficiency.
 </li>
 <li>
 Develop and improve departmental processes; ensure full documentation and compliance with policies, procedures, and work systems.
 </li>
 <li>
 Monitor departmental performance against targets and implement corrective and preventive actions when required.
 </li>
 <li>
 Participate in planning and monitoring the annual budget, ensuring full adherence to financial allocations.
 </li>
 <li>
 Identify talent needs and recommend HR actions, including hiring, promotions, rewards, and transfers.
 </li>
 <li>
 Evaluate employee performance, identify training needs, recommend programs, and assess their effectiveness.
 </li>
 <li>
 Hold regular team meetings to review progress, resolve issues, and support continuous improvement.
 </li>
 <li>
 Prepare and deliver periodic reports on departmental activities and achievements.
 </li>
 <li>
 Approve employee requests (leave, permissions) and assign a deputy when necessary.
 </li>
 </ul>
 
 
 Operational Responsibilities
 
 
 <ul>
 <li>
 Oversee development and alignment of policies, procedures, and standards with regulations and best practices; ensure full organizational compliance.
 </li>
 <li>
 Provide advisory support to all organizational sectors, managers, and employees on facilities and public services matters.
 </li>
 <li>
 Supervise facilities, public services, and health &amp; safety projects to ensure alignment with organizational strategic goals.
 </li>
 <li>
 Manage the development and application of vendor evaluation standards and selection methodologies.
 </li>
 <li>
 Monitor contracts and agreements with government entities, external vendors, and internal units to ensure full execution of obligations.
 </li>
 <li>
 Ensure delivery of facilities management, administrative services, maintenance, cleaning, hospitality, and security according to approved procedures.
 </li>
 <li>
 Oversee the provision of required supplies and operational support services across all organizational facilities.
 </li>
 <li>
 Manage security, protection services, mail flow, and coordination of employee residence permits and work visas.
 </li>
 <li>
 Ensure implementation of organizational health &amp; safety standards and follow up on periodic assessments.
 </li>
 <li>
 Support negotiations for favorable service rates, oversee maintenance providers, implement business continuity plans, and perform additional assigned duties.
 </li>
 </ul>
</div>

General Services Manager

Hilton Worldwide, Inc.

Overview Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers (Job Number HOT0BZP2)Work Location: Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu DhabiA Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. Responsibilities <ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security, fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments, as necessary</li></ul> Qualifications <ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li><li>Previous experience in cash handling</li></ul> What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job Guest Services, Operations, and Front Office

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Club Lounge Executive to join our Club Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Rooms Division department, The Club Lounge Executive is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk services and courteous Club Lounge service in accordance with Legendary Quality Experiences. The Club Lounge Executive reports to the Club Lounge Manager.

As Club Lounge Executive, you will be responsible for the following duties:
<ul><li>Greet guests warmly, escort them promptly to their rooms, and provide courteous assistance throughout their stay.</li>
<li>Perform efficient and professional check-in and check-out procedures.</li>
<li>Respond to guest inquiries and requests promptly, accurately, and courteously, ensuring all needs are followed up and completed.</li>
<li>Coordinate and arrange guest service requirements by working closely with Concierge, Housekeeping, Telecommunication, Reservations, Room Service, and other departments.</li>
<li>Assist guests in all areas of the hotel and ensure timely delivery of requested items and services.</li>
<li>Handle guests&rsquo; incoming and outgoing correspondence, including messages, mail, and facsimiles.</li>
<li>Address guest preferences and special requirements using information from guest history profiles.</li>
<li>Protect guest privacy and maintain strict confidentiality of all guest information.</li>
<li>Maintain full knowledge of hotel services, facilities, operating hours, restaurant concepts, menus, dress codes, room types, amenities, layouts, and locations.</li>
<li>Stay updated on daily arrivals and departures, as well as local events, attractions, and holiday schedules.</li>
<li>Promote and upsell hotel services, facilities, and outlets when appropriate.</li>
<li>Demonstrate teamwork by cooperating and assisting colleagues and departments to ensure delivery of exceptional service.</li>
<li>Work closely with the Concierge team to support the delivery of personalized Emirates Palace Mandarin Oriental, Abu Dhabi service standards.</li>
<li>Maintain cleanliness and proper functioning of departmental equipment and supplies.</li>
<li>Handle the cash drawer in accordance with the MOHG Controller&rsquo;s Manual and verify cash float amounts at the beginning and end of each shift.</li>
<li>Communicate clearly with the Accounts Department and maintain sufficient knowledge of accounting procedures to support guest and management requests for historical data.</li>
<li>Analyse and resolve guest issues using good judgment, while remaining calm, courteous, and professional.</li>
<li>Maintain a confident, professional image and ensure all interactions reflect the hotel&rsquo;s service standards.</li>
<li>Perform any additional reasonable duties assigned by the Club Lounge Manager.</li>
</ul>
As a Club Lounge Executive, we expect from you:
<ul>
<li>Previous experience in the same role in a luxury hotel is required, resort experience is a plus</li>
<li>Certification or Diploma in Hospitality Management is preferred</li>
<li>Strong and Excellent interpersonal and communication skills with a focus on delivering personalized guest service</li>
<li>Fluency in English required; additional languages is an advantage</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Club Lounge Executive

IZIL Beauty

Job Title: Spa SupervisorDepartment: Spa &amp; Retail StoreReports To: Store &amp; Spa ManagerRole OverviewThe Spa Supervisor plays a crucial leadership role, ensuring the smooth daily operations of the spawhile delivering exceptional customer service. This position involves supervising spa therapists, front-of-house staff, spa receptionists, and attendants. The Spa Supervisor acts as the key link betweentherapists and the spa manager and is responsible for maintaining high standards of treatments,training staff, and optimizing spa profitability.Key ResponsibilitiesOperational Management Develop and enforce Spa Standard Operating Procedures (SOPs) to maintain high-qualityservice. Oversee spa treatments, ensuring they comply with company standards and legislation. Assist in payroll duties, attendance tracking, and scheduling staff shifts. Manage bookings, payments, and consultation processes to enhance the guest experience. Assist the Spa Manager in stock control, including weekly and monthly inventory checks. Monitor spa equipment and materials, ensuring proper use and maintenance. Handle store-related tasks as required, ensuring seamless coordination with inventory andproduct management.Guest Experience &amp; Customer Relations Ensure guests receive a high standard of service, addressing inquiries and concernsprofessionally. Handle customer feedback efficiently, escalating issues where necessary to improve productsand services. Train and mentor staff to provide an exceptional guest experience. Promote spa services and products to enhance sales and client engagement.Spa SupervisorStaff Training &amp; Development Plan, coordinate, and supervise training for all spa staff, ensuring they are proficient in varioustreatments. Provide product knowledge training and follow-up to ensure staff confidence in promotingspa products. Lead by example and foster a positive work environment for staff development. Establish and maintain effective employee relations to promote teamwork and efficiency.Health, Safety &amp; Compliance Ensure compliance with spa security, fire, health, and safety regulations. Monitor cleanliness and hygiene standards across all spa areas. Oversee the proper sanitization of equipment and treatment rooms.Qualifications &amp; ExperienceEducation &amp; Certifications Diploma or certification in massage therapy, body treatments, or beauty therapy from arecognized institute. CIDESCO/CIDTAC or equivalent qualification in spa supervision. A management course in team leadership and customer service is a plus.Skills &amp; Competencies Strong leadership and communication skills. Minimum of 3 years of supervisory experience in the spa industry. Hands-on experience in managing day-to-day spa operations. Knowledge of spa treatments, retail sales, and product promotions. Proficient in computer operations for booking systems and inventory management. Ability to work independently and as part of a team. Strong problem-solving and decision-making skills.Spa SupervisorPersonal Attributes Positive Attitude: Maintains an approachable and professional demeanor. Customer-Focused: Passion for providing a luxury guest experience. Adaptability: Flexible to handle different work situations and responsibilities. Professionalism: High grooming and presentation standards. Time Management: Ability to multitask and prioritize responsibilities effectively. Self-Motivated: Works proactively with minimal supervision.Why Join Us?As a Spa Supervisor, you will be a key contributor to the success of our spa, ensuring smoothoperations and an exceptional guest experience. This role offers opportunities for professional growthand leadership development in a dynamic spa environment.This job description outlines the key responsibilities and expectations for the Spa Supervisor role.Additional duties may be assigned based on business needs.Job Type: Full-timePay: AED7,500.00 per month

Spa Supervisor -Female

Job Title: Hammam TherapistDepartment: Spa &amp; StoreReports To: Spa &amp; Store ManagerJob SummaryAs a Hammam Therapist at Izil, you will be responsible for delivering high-quality traditionalHammam treatments, including Turkish and Moroccan rituals. Your role involves creating arelaxing and rejuvenating experience for guests while maintaining professionalism, hygiene,and adherence to company standards. You will ensure treatments are customized based onclient needs, promote spa services, and contribute to overall customer satisfaction.Key ResponsibilitiesHammam &amp; Spa Treatments Perform authentic Hammam treatments using correct techniques and productapplication. Customize treatments based on guest needs, preferences, and company trainingguidelines. Maintain a deep understanding of all spa treatments and stay updated on availablepromotions. Ensure seamless client handovers by following prescribed service standards andtreatment protocols. Monitor guest satisfaction, address concerns promptly, and make necessary serviceadjustments. Assist in spa demonstrations and events as required.Spa Operations &amp; Compliance Follow daily appointment schedules and roster assignments as planned. Manage and maintain inventory levels of professional products and supplies. Adhere to all standard operating procedures and policies related to hygiene, safety,and service.Hammam Therapist Maintain cleanliness, organization, and high hygiene standards in all treatment roomsand spa areas. Ensure compliance with health, safety, and hygiene regulations while supervising thesafe use of spa equipment.Sales &amp; Customer Engagement Build strong connections with guests, recording preferences and relevant informationfor personalized service. Promote spa services and treatments, contributing to sales targets set by the SpaManager. Provide product recommendations to enhance guest experience and encourage retailpurchases. Maintain accurate sales records and report figures daily.Professionalism &amp; Team Collaboration Uphold a high standard of personal appearance and hygiene in line with companypolicies. Be punctual, well-prepared, and ready for appointments. Support reception duties when necessary, ensuring smooth front-desk operations. Work collaboratively with colleagues, demonstrating a courteous and professionalattitudeJob Type: Full-timePay: AED3,500.00 per monthApplication Question(s):<ul><li>Moroccan</li></ul>

Hammam Therapist - Female

Explore 1279+ Guest services manager in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.