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Conservatorium Hotel

<div><div><div><p>Assistant Guest Relations Manager
 </p><div></div><div><div><ul><li>JR-03920
</li> </ul></div><div></div><div><ul><li>Rooms
</li> </ul></div><div></div><div><ul><li>Full time
</li> </ul></div><div></div><div><ul><li>Permanent
</li><div></div><li><div>Mandarin Oriental Downtown, Dubai
</div></li>
</ul></div></div><div></div><div><p>Mandarin Oriental Downtown, Dubai is looking for an Assistant Guest Relations Manager to join our Guest Relations team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p></p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.</p><p></p><p><b>
About the job</b></p><p></p><p>
Based at the Mandarin Oriental Downtown, Dubai within the Guest Relations department in Dubai, the Assistant Guest Relations Manager is responsible to oversee Guest Relations department, Coffee person and Lobby hostess teams. They will be the key liaison between the hotel and our guests and will meet, greet, and escort all VIP guests and will ensure a smooth arrival and a fond farewell. Assistant Guest Relations Manager reports to the Guest Relations Manager.</p><p></p><p><b>
As an </b><b>Assistant Guest Relations Manager, you will be responsible for the following duties:</b></p><ul>
<li><p>
Serve as the main ambassador of the hotel, ensuring all guest interactions reflect professionalism, care, and brand standards.</p></li>
<li><p>
Oversee all guest relations functions, including VIP arrangements, special requests, and personalized experiences to drive guest satisfaction and loyalty.</p></li>
<li><p>
Lead, coach, and support the Guest Relations team, fostering teamwork, accountability, and adherence to hotel policies and service standards.</p></li>
<li><p>
Coordinate closely with key departments to ensure smooth operations, timely communication, and seamless delivery of VIP amenities and services.</p></li>
<li><p>
Analyse guest feedback and satisfaction data to identify improvement areas, enhance service quality, and support ongoing training initiatives.</p></li>
<li><p>
Promote a positive workplace culture by encouraging collaboration, recognizing achievements, resolving conflicts constructively, and modeling service excellence.</p></li>
</ul><p></p><p><b>
As an </b><b>Assistant Guest Relations Manager, we expect from you:</b></p><ul>
<li><p>
At least 3 years of experience in a luxury 5-star hotel environment.</p></li>
<li><p>
Minimum 2 years of Front Office or Guest Relations experience in a luxury hotel.</p></li>
<li><p>
Minimum 2 years of Butler experience in a luxury setting.</p></li>
<li><p>
Proficient in Microsoft Office, PSMS, Alice, Alliants, Seven Rooms, and Rex systems.</p></li>
<li><p>
Previous hotel pre-opening experience is an advantage.</p></li>
<li><p>
Middle East experience and fluency in multiple languages are preferred.</p></li>
</ul><p></p><p><b>
Our commitment to you
</b></p><ul><li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</p></li>
<li><p>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</p></li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div></div></div></div>

Assistant Guest Relations Manager

Confidential

<div>
 <p>
  We are looking for a refined, service-driven Assistant Guest Relations Manager to support the delivery of exceptional guest experiences and uphold Forbes Five-Star service standards. The ideal candidate will be polished, empathetic, and proactive, with strong leadership and communication skills.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <p>
  &bull; Assist in leading the Guest Relations team to ensure every guest receives a warm, personalized, and seamless experience from arrival to departure.
 </p>
 <p>
  &bull; Support VIP, VVIP, and repeat guest recognition programs, ensuring special preferences are anticipated and exceeded.
 </p>
 <p>
  &bull; Oversee daily lobby operations, guest engagement, and service quality audits.
 </p>
 <p>
  &bull; Handle guest inquiries, requests, and complaints with professionalism, discretion, and efficient resolution.
 </p>
 <p>
  &bull; Conduct room inspections for VIP arrivals, ensuring all amenities and setups meet luxury standards.
 </p>
 <p>
  &bull; Coordinate with Front Office, Concierge, Housekeeping, F&amp;B, and other departments to deliver flawless service.
 </p>
 <p>
  &bull; Assist in developing guest experience initiatives and enhancing service rituals aligned with Forbes standards.
 </p>
 <p>
  &bull; Prepare departmental reports, manage scheduling, and support training for Guest Relations colleagues.
 </p>
 <p>
  &bull; Monitor guest feedback platforms and ensure timely follow-up to maintain high satisfaction scores.
 </p>
 <p>
  &bull; Represent the Guest Relations Manager in their absence and maintain a strong presence in guest-facing areas.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Requirements:
 </p>
 <p>
  &bull; 2&ndash;4 years of Guest Relations or Front Office experience in a five-star or Forbes-rated luxury hotel.
 </p>
 <p>
  &bull; Strong leadership, communication, and interpersonal skills with a guest-centric mindset.
 </p>
 <p>
  &bull; Polished, professional appearance and exceptional service etiquette.
 </p>
 <p>
  &bull; Excellent problem-solving abilities and emotional intelligence.
 </p>
 <p>
  &bull; Experience managing VIP guests and handling sensitive situations with discretion.
 </p>
 <p>
  &bull; Strong knowledge of Opera or similar PMS systems.
 </p>
 <p>
  &bull; Ability to multitask and remain composed in a fast-paced environment.
 </p>
 <p>
  &bull; Fluency in English; additional languages are a strong advantage.
 </p>
 <p>
  &bull; Flexibility to work shifts, weekends, and public holidays.
 </p>
 <p>
  <br/>
 </p>
 <p>
  If you are passionate about creating memorable guest moments and elevating luxury hospitality, we invite you to apply for the role of Assistant Guest Relations Manager.
 </p>
</div>


PALAZZO VERSACE DUBAI

<strong>Job Summary:</strong> <p>We are seeking a highly experienced and service-oriented <strong>Butler Manager</strong> to lead and manage the Butler team in delivering personalized and intuitive guest experiences. This role requires a dynamic leader with an exceptional eye for detail, impeccable standards, and a passion for delivering world-class luxury service. The ideal candidate will bring experience from ultra-luxury hospitality environments and possess excellent leadership, communication, and organizational skills.</p> <strong>Key Responsibilities:</strong> <ul><li><p>Oversee all aspects of the Butler service, ensuring seamless, anticipatory, and personalized guest experiences for VIPs, suites, and distinguished clientele.</p></li><li><p>Lead, coach, and mentor the Butler team, fostering a culture of excellence, discretion, and attention to detail.</p></li><li><p>Coordinate pre-arrival arrangements, in-room amenities, unpacking/packing services, and special requests.</p></li><li><p>Ensure flawless execution of guest itineraries, from airport greetings to room services and dining coordination.</p></li><li><p>Liaise closely with Front Office, Housekeeping, F&B, Concierge, and other departments to ensure cohesive and elevated guest service.</p></li><li><p>Maintain and update guest profiles, preferences, and histories to enhance future stays.</p></li><li><p>Handle guest feedback, requests, and complaints with poise and professionalism, ensuring timely resolution and follow-up.</p></li><li><p>Conduct daily briefings, training, and quality checks to maintain consistency and excellence in service delivery.</p></li><li><p>Ensure the appearance, grooming, and behavior of all Butlers reflects the hotel's luxury image.</p></li></ul><br> <strong>Requirements:</strong> <ul><li><p>Previous experience as a Butler Manager or Head Butler in a luxury 5-star hotel.</p></li><li><p>Proven leadership experience in managing a high-performing team.</p></li><li><p>Exceptional communication, interpersonal, and guest engagement skills.</p></li><li><p>Strong knowledge of luxury standards, etiquette, and personalized service.</p></li><li><p>Discreet, composed, and detail-oriented with the ability to multitask under pressure.</p></li><li><p>Fluency in English; additional languages are a plus.</p></li><li><p>Professional training in hospitality or certified butler training preferred.</p></li></ul>

Butler Manager

KERZNER INTERNATIONAL LIMITED

<p>As the Operations Manager, VIP, Butler and Imperial Club Services, you will oversee and manage the daily operations of VIP Services, Butler Services, and the Imperial Club Lounge, ensuring all services are delivered at the highest standard as per resort expectations. This role drives the teams toward a philosophy of excellence and perfection whilst ensuring the seamless integration of services across departments. This includes taking full responsibility for the Imperial Club Lounge operations, guest experience, and team performance, alongside VIP and Butler Services. The role requires close collaboration with various departments and full ownership in the absence of the Operations Manager, Rooms.</p><p>Another key aspect of this role will involve ensuring all VIP guests receive personalized, high-quality service following resort and Forbes Travel Guide standards, as well as liaising with Reservations and the Executive Office to anticipate VIP guest arrivals and coordinate required operational planning. You will also ensure VIP rooms and suites are inspected and prepared to meet guest preferences and resort standards and run Signature Suites arrival reports and ensure all guest profiles are updated.</p>

Operations Manager, Rooms Division

Bab Al Shams Desert Resort

<div></div><div><div>Teal Leader, Guest Services<br>
(17884)</div><br>
<div></div>
<div>Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.</div>
<div>Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai&rsquo;s endless dunes and rich culture.</div><br>
<div></div>
<div><b>
About The Role</b></div>
<div>
To carry out all day-to-day guest service tasks and to provide all our guests &amp; visitors with a warm welcome and assistance during the time spent in the hotel as well as to ensure efficient, prompt, courteous, consistent quality, and proactive service for all our guests.</div>
<div><b>
Key Duties and Responsibilities</b></div>
<ul><li>To adhere to the department&rsquo;s Standard Operating Procedures at all times.</li><li>To be aware of the departmental fire evacuation procedures.</li><li>To work together with all other Front Office and hotel employees and to fully cooperate with staff from other sections and hotel departments at all times.</li><li>To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and share strategies/ideas to address potential service shortfalls.</li><li>To attend pre-shift and post-shift briefings and be aware of all information communicated, all problems reported, and all current VIP guests, hotel promotions, and room rates.</li><li>To be aware of local market competition, to monitor trends within the industry, and make suggestions on how these could be implemented in our hotel.</li><li>To review all reservations, transportation requests, and room allocations daily and to correct any mistakes before they affect a guest&rsquo;s stay, and also to ensure that all special requests are communicated to other departments as applicable &amp; necessary.</li><li>To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests.</li><li>To handle guest complaints, comments, problems/requests, and other incidents in a professional &amp; efficient manner, to document all complaints and incidents properly, and to ensure that the Front Office Manager is fully informed about all complaints/issues.</li><li>To make sure that all Guest Services working materials/equipment, areas, signage, and vehicles are always in good condition and cleaned/maintained regularly and that all faulty equipment, repair matters and health &amp; safety concerns are immediately reported to the appropriate departments for rectification.</li><li>To work safely and to keep work-related accidents and sick leave to a minimum as well as to adhere to all laws &amp; regulations of the UAE at all times.</li><li>To be fully aware of the hotel&rsquo;s credit policy and to adhere to all aspects of the credit policy at all times.</li><li>To actively promote all ongoing incentive programs and guest questionnaires as well as seek general feedback from guests.</li><li>To interact and communicate with guests &amp; colleagues in a courteous, friendly, open, and honest manner at all times.</li><li>To be fully aware of all hotel policies, procedures, and government rules &amp; regulations and to maintain good relations with the police and other local authorities at all times.</li><li>To be consistently well-groomed &amp; professional in appearance and to wear the appropriate uniform and name badge at all times.</li><li>To attend departmental meetings and hotel training programs as and when needed or instructed.</li><li>To carry out shifts/tasks when required and to perform any other duties that may be assigned from time to time by the Management.</li><li>To be always fully aware of all activities taking place in the hotel, the city and the region, so that guests consistently receive up-to-date and correct information.</li><li>To maintain effective key control and to liaise with the Security Department in all matters concerning guest-room security.</li><li>To actively seek to increase room occupancy, average room rate and uptake of all other hotel services at all times.</li><li>To be fully familiar with the hotel and conversant with all hotel services and the opening &amp; closing times of all outlets</li><li>To liaise regularly with other Front Office sections, e.g. Bell Desk, Reception, etc., to ensure that all guests and visitors are provided with a seamless service experience</li><li>To ensure that all guests and visitors are fully informed of all hotel services/facilities and that they are also informed of all conditions related to their stay in the hotel.</li><li>To actively listen to guests and visitors at all times and to strive to answer all questions and solve all issues/problems in a guest-focused manner.</li><li>To adhere to pre-set availability and rate controls and ensure that all refused business is recorded correctly (turn-aways).</li><li>To ensure and maintain the security of information regarding customers and employees of the hotel at all times</li><li>To maximize revenue by up-selling and ensuring that all services are charged for as/when applicable.</li><li>To maintain the VIP, LSG, and regular guests&rsquo; profiles in the hotel&rsquo;s PMS and to ensure that the profile information is correct and that guest preferences are up-to-date at all times.</li><li>To assist with all group and VIP arrivals and stays, working together with Reception and all other hotel departments, so that the arrival, stay, and departure of such guests run smoothly and according to the hotel&rsquo;s standards.</li><li>To ensure that the cupboard containing VIP amenities/gifts and other Guest Services information is always kept clean, well-organized, sufficiently stocked, and securely locked when not in use.</li><li>To ensure that all VIP and Suite guests are assisted during their arrival, stay, and departure and that they are given all necessary information to make their time with us as enjoyable as possible.</li><li>To anticipate our guests&rsquo; and visitors&rsquo; needs whenever possible and to act proactively to provide them with the best possible hotel experience.</li><li>To oversee the lobby areas and to assist all guests/visitors with any inquiries they may have as well as to ensure that all lobby areas are always clean and all items are in good working order.</li></ul>
<div>
Experience &amp; Educational Requirements</div>
<ul><li>Minimum High School Graduate</li><li>Hotel Management graduate or Front Office operations certification.</li><li>2 years in a similar position in a five-star hotel.</li><li>Strong orientation towards customer service</li><li>Highly organized and proactive</li><li>Initiative and Commitment to Achieve</li><li>Effective Communication</li><li>Attention to detail</li><li>Problem solving and decision making</li><li>Leadership skills</li><li>Customer-focused</li><li>Teamwork</li><li>Interpersonal skills</li></ul><br>
<div></div>
<div>Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Teal Leader, Guest Services

EDEN'S Homes & Villas

<p>As our Guest Relations Manager, you will be the heart of our guest experience. You will be responsible for ensuring every guest enjoys a seamless, luxurious, and memorable stay at our properties across Dubai. From the moment they book until they check out, you will anticipate their needs, resolve any issues swiftly, and act as the friendly, professional face of EDEN S Homes &amp; Villas. Your goal is to drive 5-star reviews and build lasting guest loyalty.</p>
<p><strong>Primary Responsibilities</strong></p>
<ul>
 <li><strong>Pre-Arrival &amp; Planning:</strong>
  <ul>
  <li>Proactively communicate with guests before arrival, providing essential information, check-in instructions, and personalized recommendations for their Dubai stay.</li>
  <li>Coordinate guest preferences and special requests to ensure a tailored experience.</li>
  </ul>
 </li>
 <li><strong>Seamless Check-in &amp; Check-out:</strong>
  <ul>
  <li>Manage all aspects of guest arrivals and departures, including key handover (in-person or via smart locks), property orientation, and final inspections.</li>
  <li>Ensure all mandatory guest registrations with Dubai Tourism and Commerce Marketing (DTCM) are completed accurately and on time.</li>
  </ul>
 </li>
 <li><strong>24/7 Guest Support:</strong>
  <ul>
  <li>Be the primary point of contact for guests throughout their stay, responding promptly and professionally to all inquiries via phone, chat, email, and booking platforms.</li>
  <li>Efficiently resolve any guest issues or complaints, coordinating with maintenance, cleaning, and other teams as needed, always aiming for quick and satisfactory solutions.</li>
  <li>Handle emergency situations with calm and efficiency, ensuring guest safety and property protection.</li>
  </ul>
 </li>
 <li><strong>Guest Satisfaction &amp; Reviews:</strong>
  <ul>
  <li>Proactively seek guest feedback and identify opportunities to enhance their experience.</li>
  <li>Encourage guests to leave positive reviews and actively manage online review platforms, responding professionally to all feedback.</li>
  </ul>
 </li>
 <li><strong>Property Liaison:</strong>
  <ul>
  <li>Communicate guest feedback and any property-related issues directly to the Property Management team for prompt action.</li>
  <li>Ensure properties are always stocked with essential linens, toiletries, and welcome amenities.</li>
  </ul>
 </li>
 <li><strong>Continuous Improvement:</strong>
  <ul>
  <li>Contribute ideas and insights to improve guest services processes and enhance the overall guest journey.</li>
  <li>Stay informed about Dubai s attractions, events, and services to provide accurate and engaging recommendations to guests.</li>
  </ul>
 </li>
</ul>

Guest Relations Manager

Accor Group

<br>Job Title<br>Chief Concierge - Guest Services and Hotel Operations - Accor Dubai<br>Job Description<br>Chief Concierge - Guest Services and Hotel Operations - Accor Dubai<br> <br>Position Overview<br> <br>Accor Dubai is hiring an experienced and service-driven Chief Concierge to lead the concierge team and ensure exceptional guest support from arrival to departure. This role is vital to maintaining high operational standards, managing bell and door services, and delivering seamless luxury experiences through expert knowledge and personalized assistance. You will be a key ambassador for the brand, setting the tone for memorable guest interactions.<br> <br>Employment Overview<br> <br>Job Location: Dubai, United Arab Emirates<br>Industry: Hospitality<br>Function: Guest Services / Concierge<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Current Location: UAE preferred<br>Job Type: Full Time<br> <br>Key Responsibilities<br> <br>* Supervise and coordinate all aspects of concierge operations, including bell desk and doormen<br>* Monitor guest arrivals/departures, ensuring transport, luggage, and special requests are managed efficiently<br>* Maintain up-to-date knowledge of local attractions, dining, events, and services to offer tailored guest recommendations<br>* Oversee outsourced services such as tours, transfers, and special bookings, ensuring quality and reliability<br>* Conduct daily team briefings, assign responsibilities, and uphold service checklists<br>* Ensure all lobby areas remain presentable, organized, and free from obstruction<br>* Control and safeguard all keys, systems, and property management tools<br>* Build strong rapport with guests, encourage loyalty program enrollment, and nurture long-term relationships<br>* Collaborate with the front office, housekeeping, and F&amp;B departments for smooth guest operations<br>* Maintain daily logs, reports, and share operational highlights with the Front Office Manager<br>* Monitor performance, provide coaching, and support continuous team development<br>* Track and manage requisitions and stock levels for concierge materials<br>* Promote internal hotel services and ensure team members are well-versed in current events, promotions, and procedures<br>* Support budget monitoring and forecasting alongside front office leadership<br> <br>Candidate Requirements<br> <br>* Previous experience in a senior concierge or guest service role within a luxury hotel<br>* Strong leadership, organizational, and team coordination skills<br>* In-depth knowledge of Dubai's leisure, cultural, and business offerings<br>* Excellent verbal and written communication skills in English; other languages an advantage<br>* Familiarity with property management systems and front office software<br>* High level of grooming, professionalism, and guest orientation<br>* Ability to manage logistics, multi-task under pressure, and make informed decisions<br>* Flexibility to work shifts, weekends, and holidays as needed<br> <br><br>

Chief Concierge - Guest Services and Hotel Operations - Accor Dubai

Explore 7228+ Guest services manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

7228 guest services manager jobs IN Dubai United Arab Emirates

Assistant Guest Relations Manager

Assistant Guest Relations Manager

Butler Manager

Operations Manager, Rooms Division

Teal Leader, Guest Services

Guest Relations Manager

Chief Concierge - Guest Services and Hotel Operations - Accor Dubai