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guest services officer

SOFITEL

Receive each guest call in a professional and friendly manner. <ul> <li>Maintain effective communication with all related department to ensure smooth service delivery.</li> <li>Handle every query in a polite and courteous manner and exceed guest expectations.</li> <li>Maintain an up to date knowledge of the hotel and local services.</li> <li>Maintain an awareness of guest profile through the Opera guest profile system.</li> <li>Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.</li> <li>Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.</li> <li>Take messages for guests and management as per the required standard.</li> </ul>

Guest Services Officer - Communications

Shangri-La Group

<div>
 
 Shangri-La Dubai
 
 
 
 The award-winning Shangri-La Dubai offers luxurious accommodation, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.
 
 
 The hotel&rsquo;s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.
 
 
 
 As Guest Relations Officer, We Rely On You To
 
 
 
 <ul>
 <li>
 Provide a warm and engaging service to guests at every interaction as per Shangri-La Standards whether during arrival, stay or departure.
 </li>
 <li>
 Enhance guest relations and loyalty scores
 </li>
 <li>
 Provide support to ensure a smooth and efficient Guest Relations Operation.
 </li>
 <li>
 Handle all guest requests in a timely, professional and efficient manner
 </li>
 <li>
 Provide all-rounded guest services such as checking in and out.
 </li>
 <li>
 Contribute towards a memorable hotel experience for all guests.
 
 
 </li>
 </ul>
 
 We Are Looking For Someone Who
 
 
 
 <ul>
 <li>
 Has minimum 1 years&rsquo; experience in a 5-star / international hotel in the same capacity
 </li>
 <li>
 Is fluent in oral and written English and local language
 </li>
 <li>
 Can work with a multinational team
 </li>
 <li>
 Has a pleasant and cheerful personality
 </li>
 <li>
 Flexible and able to work as per hotel operational needs and requirements
 </li>
 </ul>
</div>

Guest Relations Officer

SmartStay

<div>
 
 Reinventing Short-Term Renting
 
 
 
 At SmartStay, we&rsquo;re changing the game in Dubai&rsquo;s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back.
 
 
 
 The Role: Guest Relations Officer
 
 
 
 We are looking for a proactive Guest Relations Officer to join our growing team at SmartStay. In this role, you will be the face of our brand, greeting guests upon arrival, ensuring a smooth check-in, and making them feel at home from the moment they walk through the door. Your focus will be on creating exceptional guest experiences, encouraging returning guests, and securing positive reviews that help drive our reputation.
 
 
 This is a fantastic opportunity for someone with experience in hospitality, particularly in 5-star hotels or holiday homes in Dubai. You will work independently but collaborate closely with the team to ensure smooth operations and a consistent guest experience. If you're passionate about delivering exceptional service and have a desire to grow with a fast-paced, dynamic company, this is the role for you.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Welcome guests personally, ensuring a smooth check-in and providing a warm, friendly greeting. Conduct property walkthroughs to ensure everything is perfect for their stay.
 </li>
 <li>
 Implement strategies during check-in to build rapport with guests, encouraging them to leave five-star reviews and return for future stays.
 </li>
 <li>
 Work closely with the team to maintain a seamless operation, making sure everything runs smoothly from check-in to check-out.
 </li>
 <li>
 Ensure all guest requests and operational issues are handled effectively by coordinating with housekeeping, maintenance, and suppliers.
 </li>
 <li>
 Use property management tools like Hostaway and Breezeway to manage both guest interactions and property tasks, ensuring efficiency and quality in everything we do.
 </li>
 <li>
 Be flexible and available to work night shifts to accommodate late-night check-ins
 
 
 </li>
 </ul>
 
 Key Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 Proven experience as a Guest Relations Officer, ideally in 5-star hotels or holiday homes in Dubai, with a focus on in-person interactions and making guests feel special.
 </li>
 <li>
 Experience handling guest interactions that lead to positive reviews and returning guests.
 </li>
 <li>
 Exceptional communication skills in English, with the ability to provide outstanding service and create lasting relationships with guests.
 </li>
 <li>
 Comfortable working independently and taking ownership of your tasks while being part of a team.
 </li>
 <li>
 Flexible and able to work night shifts to accommodate late check-ins and ensure a smooth experience for guests.
 </li>
 <li>
 Familiarity with property management tools like Hostaway and Breezeway, which help with both reservation management and property maintenance, is a plus.
 </li>
 <li>
 Experience with building management tools like Sakani and using the DTCM portal for guest registration and compliance is a plus.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive salary with performance-based bonuses and rapid growth opportunities.
 </li>
 <li>
 Full residency sponsorship and comprehensive healthcare coverage with no co-pay.
 </li>
 <li>
 Opportunities to develop professionally and grow within a fast-growing company.
 </li>
 <li>
 A dynamic and collaborative work environment where your contributions directly influence the guest experience.
 </li>
 <li>
 A chance to directly influence the growth and quality level of SmartStay, making a meaningful impact on the future of hospitality in Dubai.
 
 
 </li>
 </ul>
 
 How To Apply:
 
 
 
 If you&rsquo;re passionate about providing exceptional guest experiences and are ready to be part of a fast-growing company, we want to hear from you. Applications are reviewed on a rolling basis, so don&rsquo;t delay. Join us to shape the future of hospitality!
</div>

Suitestay

We are looking for Guest Relation Officer (English - Arabic Speaker) to provide high-quality service to our Holiday Homes.In this role, you should be an excellent communicator who can stay positive. You should also be reliable and customer-oriented, as you'll serve as a primary point of contact for our guests.Job descriptionUndergraduate / college degree (Preferred)Previously worked at a Holiday Homes company (at least 2 year of experience)Has experience with Property Management softwares like Hostaway or GuestyHas experience and familiar with Airbnb, Booking.com, Bayut, and DubizzleFamiliar with DTCM regulations and filingsLives in Mainland Dubai or relatively closeSpeaks good English and ArabicGood sales and communication skills, pays close attention to detailShould have a driving license- we will sponsor the fuelWilling to work on a flexible schedulePeople's person, excellent communication and organization skillsHospitality related experience and knowledge in hospitality industry standardA customer-oriented and professional attitudeMotivated and proactiveJob functions include but not limited to:1. Managing guest check ins and checkouts2. Guest relations and communications3. Uploading listings on Airbnb, booking.com4. Coordinate property management like cleanings and maintenance with respective teamsJob Type: Full-timePay: Up to AED3,500.00 per monthApplication Question(s):<ul><li>Are you comfortable working under pressure?</li><li>Have you previously worked in a fast-paced environment like Dubai?</li><li>Are you willing to work long hours or handle urgent tasks when needed?</li><li>Can you handle guest or client issues during stressful situations?</li></ul>

Holiday Homes Guest Relations Officer

Jumeirah

<div>
 
 
 
 About Jumeirah&nbsp;
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 About Madinat Jumeirah:
 
 
 
 Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids&rsquo; clubs and some of the region&rsquo;s most versatile event and conference spaces.
 
 
 
 About the Job
 
 
 
 An exciting opportunity has arisen for a
 
 Guest Service Executive
 
 to join
 
 Jumeirah Mina Al Salam
 
 .&nbsp;The main duties and responsibilities of this role include:
 
 
 <ul>
 <li>
 
 Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
 
 </li>
 <li>
 
 Process guest payments and billing inquiries, managing cash and credit transactions securely.
 
 </li>
 <li>
 
 Allocate rooms based on guest preferences and availability, accommodating special requests whenever possible.
 
 </li>
 <li>
 
 Assist with reservation changes, cancellations, and confirmations in accordance with hotel policies.
 
 </li>
 <li>
 
 Handle and resolve guest complaints professionally, using a solutions-oriented approach and escalating when necessary.
 
 </li>
 <li>
 
 Promote hotel services and amenities, identifying opportunities to enhance the guest experience through effective upselling.
 
 </li>
 </ul>
 
 
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:&nbsp;
 
 
 <ul>
 <li>
 Minimum two years&rsquo; experience in hospitality or guest service-related work
 </li>
 <li>
 Highschool diploma or general education in Business Administration preferred
 </li>
 <li>
 Strong Customer service orientation and ownership
 </li>
 <li>
 Fluent in English (reading, writing, and speaking is essential); proficiency in additional languages such as Russian, German, French, or Arabic is preferred
 </li>
 </ul>
 
 
 
 About the Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
 
 
 Benefits include:
 
 
 <ul>
 <li>
 Supportive and inclusive work environment
 </li>
 <li>
 Access to Learning &amp; Development programmes and clear career pathways
 </li>
 <li>
 Opportunities for internal mobility within our global network
 </li>
 <li>
 Colleague discounts on food, beverage, and hotel stays worldwide
 </li>
 <li>
 Company-provided shared accommodation
 </li>
 <li>
 Comprehensive healthcare and life insurance coverage
 </li>
 <li>
 Paid annual leave and flight from your home country
 </li>
 <li>
 Performance-based incentives tailored to your role
 </li>
 <li>
 Competitive tax-free salary paid in UAE Dirhams (AED)
 </li>
 </ul>
</div>

Guest Service Executive - Front Office - Jumeirah Mina Al Salam

<div>
 
 
 
 About Jumeirah&nbsp;
 
 
 
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 
 
 
 About Madinat Jumeirah:
 
 
 
 Set along a two-kilometer stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids&rsquo; clubs and some of the region&rsquo;s most versatile event and conference spaces.
 
 
 
 About the Job
 
 
 
 An exciting opportunity has arisen for a
 
 Guest Service Executive
 
 to join
 
 Jumeirah Mina Al Salam
 
 .&nbsp;The main duties and responsibilities of this role include:
 
 
 <ul>
 <li>
 
 Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
 
 </li>
 <li>
 
 Process guest payments and billing inquiries, managing cash and credit transactions securely.
 
 </li>
 <li>
 
 Allocate rooms based on guest preferences and availability, accommodating special requests whenever possible.
 
 </li>
 <li>
 
 Assist with reservation changes, cancellations, and confirmations in accordance with hotel policies.
 
 </li>
 <li>
 
 Handle and resolve guest complaints professionally, using a solutions-oriented approach and escalating when necessary.
 
 </li>
 <li>
 
 Promote hotel services and amenities, identifying opportunities to enhance the guest experience through effective upselling.
 
 </li>
 </ul>
 
 
 
 About You
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:&nbsp;
 
 
 <ul>
 <li>
 
 Minimum two years&rsquo; experience in hospitality or guest service-related work
 
 </li>
 <li>
 
 Highschool diploma or general education in Business Administration preferred
 
 </li>
 <li>
 
 Strong Customer service orientation and ownership
 
 </li>
 <li>
 
 Fluent in English (reading, writing, and speaking is essential); proficiency in additional languages such as Russian, German, French, or Arabic is preferred
 
 </li>
 </ul>
 
 
 
 About the Benefits
 
 
 
 At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
 
 
 Benefits include:
 
 
 <ul>
 <li>
 
 Supportive and inclusive work environment
 
 </li>
 <li>
 
 Access to Learning &amp; Development programmes and clear career pathways
 
 </li>
 <li>
 
 Opportunities for internal mobility within our global network
 
 </li>
 <li>
 
 Colleague discounts on food, beverage, and hotel stays worldwide
 
 </li>
 <li>
 
 Company-provided shared accommodation
 
 </li>
 <li>
 
 Comprehensive healthcare and life insurance coverage
 
 </li>
 <li>
 
 Paid annual leave and flight from your home country
 
 </li>
 <li>
 
 Performance-based incentives tailored to your role
 
 </li>
 <li>
 
 Competitive tax-free salary paid in UAE Dirhams (AED)
 
 </li>
 </ul>
</div>

Confidential Company

<ul><li>Greet and escort clients with elegance and style</li><li>Manage reception, calls, and appointments</li><li>Coordinate guest experience & showroom events</li><li>Support sales and design teams with client handovers</li></ul>

Guest Relation Officer/Hostess

Explore 5240+ Guest services officer in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

5240 guest services officer jobs IN Dubai United Arab Emirates

Guest Services Officer - Communications

Guest Relations Officer

Guest Relations Officer

Holiday Homes Guest Relations Officer

Guest Service Executive - Front Office - Jumeirah Mina Al Salam

Guest Service Executive - Front Office - Jumeirah Mina Al Salam

Guest Relation Officer/Hostess