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guest services representative

IIQAF

<div>Company: IIQAF Group 
Location: Abu Dhabi, UAE 
Industry: Hospitality 
Salary: AED 7,000 &ndash; AED 8,000 per month 
Job Type: Full-Time
<h2 class="jobSectionHeader">Job Overview</h2>
IIQAF Group is seeking a professional and customer-focused Call Center Agent in Abu Dhabi to support our hospitality operations. The ideal candidate will have experience in inbound and outbound calls, customer service, reservation handling, guest support, and contact centre operations.
This role is suitable for candidates searching for Call Center jobs in Abu Dhabi, Customer Service Representative UAE, Hospitality Call Centre roles, Contact Centre Agent positions, or Guest Services Representative jobs.
<h2 class="jobSectionHeader">Key Responsibilities</h2>
<ul><li>Handle inbound and outbound calls professionally and efficiently</li><li>
Assist guests with inquiries, reservations, and service information</li><li>
Provide accurate information about hospitality services and facilities</li><li>
Log calls and update customer records in CRM systems</li><li>
Resolve complaints and ensure high levels of guest satisfaction</li><li>
Coordinate with front office and operations teams</li><li>
Follow company communication standards and hospitality policies</li><li>
Meet performance targets and service quality benchmarks</li><li>
Maintain confidentiality of customer information</li></ul>
<h2 class="jobSectionHeader">Requirements</h2>
<ul><li>Previous experience as Call Center Agent or Customer Service Representative</li><li>
Experience in hospitality or hotel environment preferred</li><li>
Excellent verbal communication skills</li><li>
Strong problem-solving and customer service abilities</li><li>
Familiarity with CRM or call management systems</li><li>
Ability to work in shifts if required</li><li>
Professional attitude and team-oriented mindset</li><li>
Immediate availability preferred</li></ul></div>

Call Center Agent

IHG Hotels & Resorts

<div>As a Lobby Hostess at InterContinental Abu Dhabi, you are the face and personality of the hotel lobby. Your role is to provide a gracious, warm, and engaging welcome to all guests, offering assistance, information, and personalized service to enhance their experience. You ensure the lobby area reflects the brand&rsquo;s luxury standards while proactively identifying guest needs, offering support, and creating memorable interactions throughout their stay. You will serve as a key connection between the guest and hotel departments, embodying the values of True Hospitality at all times.
A little taste of your day-to-day:
Every day is different, but you&rsquo;ll mostly do:
Guest Engagement &amp; Experience:<ul><li>
Greet all guests warmly upon arrival and departure, maintaining eye contact and a professional, friendly demeanor.</li><li>
Anticipate guest needs and proactively offer assistance (e.g. directions, amenities, transportation, services).</li><li>
Recognize VIPs, repeat guests, and IHG One Rewards members, offering personalized welcomes and ensuring their preferences are acknowledged.</li><li>
Assist with lobby-based guest needs, including directions to outlets, local area recommendations, and responding to inquiries.</li><li>
Support Front Desk and Concierge teams by guiding guests to the appropriate services or staff members.</li></ul>
Lobby Presence &amp; Ambience:<ul><li>
Maintain a visible presence in the lobby at all times, ensuring cleanliness, organization, and ambiance align with InterContinental brand standards.</li><li>
Monitor guest flow, peak periods, and anticipate needs for additional support from other departments.</li><li>
Report maintenance or housekeeping issues within the lobby area immediately for timely resolution.</li></ul>
Communication &amp; Coordination:<ul><li>
Liaise with Front Office, Concierge, Bell Desk, Housekeeping, and F&amp;B teams to ensure seamless guest experiences.</li><li>
Handle guest complaints or concerns calmly and professionally, escalating to management when necessary.</li><li>
Support in handling guest arrivals and departures during peak times by assisting with greetings, room orientations, or luggage coordination.</li></ul>
Brand Ambassador:<ul><li>
Represent InterContinental values, culture, and standards through every interaction.</li><li>
Stay up to date with hotel services, promotions, outlet timings, and local area attractions.</li><li>
Actively promote hotel facilities, dining options, and guest loyalty programs (e.g., IHG One Rewards).</li><li>
Deliver small gestures of delight (welcome drinks, cultural greetings, personalized notes) to enhance the guest journey.</li></ul>
What we need from you:
Qualifications:<ul><li>
High school diploma or equivalent; hospitality or tourism diploma preferred.</li><li>
Fluent in English (spoken and written); additional languages (Arabic, French, Russian, etc.) are a plus.</li></ul>
Experience:<ul><li>
1&ndash;2 years of experience in a customer-facing or guest relations role, preferably within luxury hotels or hospitality.</li><li>
Previous experience in Front Office, Concierge, or Lobby Hosting is highly desirable.</li></ul>
Skills &amp; Attributes:<ul><li>
Impeccable grooming and professional appearance.</li><li>
Outstanding interpersonal and communication skills.</li><li>
Friendly, approachable, and confident personality.</li><li>
Ability to remain calm under pressure and resolve guest concerns tactfully.</li><li>
Multitasking and time management in a fast-paced lobby environment.</li><li>
Deep passion for service excellence and guest satisfaction.</li></ul>
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Lobby Hostess - InterContinental Abu Dhabi

Hilton

<div>
 A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Achieve positive outcomes from Guest queries in a timely and efficient manner
 </li>
 <li>
 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
 </li>
 <li>
 Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
 </li>
 <li>
 Demonstrate a high level of customer service at all times
 </li>
 <li>
 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
 </li>
 <li>
 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
 </li>
 <li>
 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Follow company brand standards
 </li>
 <li>
 Assist other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in a customer-focused industry
 </li>
 <li>
 Completed high school certificate or equivalent
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Ability to work on your own and as part of a team
 </li>
 <li>
 Competent level of IT proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in cash handling
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 THE WB Abu Dhabi, Curio Collection by Hilton
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Curio Collection by Hilton
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Receptionist - The WB™ Abu Dhabi, Curio Collection by Hilton™

Hyatt

<div><div>Summary<div>
About Hyatt
At Hyatt, care connects us. It all starts with people who care. We believe in the power of belonging &ndash; making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human, connected, and sustainable. Here, everyone&rsquo;s role matters. Opportunities are yours to shape, and your individuality is celebrated.
The Role
As a Reservation Host (Arabic Speaker), you will be the first point of contact for our guests, creating a warm and welcoming experience from the moment they inquire about a stay. Your role is essential in delivering personalized service and ensuring every guest feels at home.
What We Offer
At Hyatt, we open doors. There&rsquo;s a home for every stage of your career. With us, you&rsquo;ll discover a career you didn&rsquo;t know existed. We nurture curiosity and provide opportunities for professional training, development, and internal mobility across brands and geographies.</div></div><div>
Qualifications<div>
Previous experience in reservations, front office, or guest services preferred.
Fluency in Arabic and English is required.
Strong interpersonal and communication skills.
Ability to work in a fast-paced environment with a care-driven mindset.
Proficiency in hotel systems and MS Office is an advantage.</div></div></div>

RESERVATIONS HOST (ARABIC SPEAKER ONLY)

Marriott International

<div>Additional Information 
Job Number26019737 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

CID/Call Center Team Leader

<div>Spa Therapist - Hilton Abu Dhabi Yas Island
A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards. 
 
What will I be doing?
As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:
<ul><li>Attending Hilton Trainings and monthly departmental meetings as required</li>
<li>To ensure high standards of cleanliness in the department</li>
<li>To report any maintenance issues to Front Office Manager</li>
<li>Assist in all areas of the operations as requested by Front Office Manager</li>
<li>To be fully aware of current and future services offered by the hotel</li>
<li>To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses</li>
<li>Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail</li>
<li>Accurately schedule all massage reservations, changes, confirms and cancel massage reservations</li>
<li>Accurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office Manager</li>
<li>Accurately explain spa treatment menu and packages to guests</li>
<li>Greet and welcome all incoming and outgoing guests and staff in accordance to brand Standards</li>
<li>Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms</li>
<li>Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms</li>
<li>Ensure stocking of water and other beverages and set up and break down of beverage and fruit station</li>
<li>Assisting guest and providing personal training session, if necessary</li>
<li>Maintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updates</li>
<li>To ensure audio-visual equipment is well maintained and in good condition</li>
<li>To ensure high standards of cleanliness in the department</li>
<li>Provides courteous and efficient guest service from point of arrival through check out</li>
<li>Orient the guests through our Fitness facility, greets guests and provides personal guest service</li>
</ul>What are we looking for?
A Spa Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals</li>
<li>Experience in hospitality or customer service industry is requires</li>
<li>Ability to read, writes, speak and understand the English language to effectively communicate with guests</li>
<li>Ability to speak effectively in front of groups of customers or employees of organization</li>
<li>Ability to deal with problems involving several concrete variables in standardized situations</li>
<li>At least 1 year experience in the spa or hospitality industry</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Experience in a resort or wellness related field</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Spa Therapist - Hilton Abu Dhabi Yas Island

Rosewood Abu Dhabi

<div>
 
 OUR PURPOSE AND CULTURE
 
 
 
 
 
 We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
 
 
 As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
 
 
 
 THE TEAM
 
 
 As part of the Front Office team, you will work closely with the Concierge and Guest Services to ensure seamless guest arrivals, departures, and transportation experiences. You will report directly to the Front Office leadership team and serve as a key representative of the hotel while on the road and on property.
 
 
 
 YOUR ROLE
 
 
 As a Guest Driver, you will be the first and last impression for many of our guests. You will ensure safe, smooth, and exceptional transportation experiences that uphold Rosewood&rsquo;s service standards. Your attention to detail, warm hospitality, and commitment to safety will contribute directly to the overall guest journey and the success of the hotel.
 
 
 
 HOW YOU&rsquo;LL MAKE THE PLACE
 
 <ul>
 <li>
 Provide warm, professional greetings and farewells at all guest pick‑up and drop‑off points.
 </li>
 <li>
 Safely transport guests to airports, business meetings, shopping destinations, and local attractions.
 </li>
 <li>
 Maintain the hotel vehicle in pristine condition&mdash;clean, polished, fueled, and fully functional.
 </li>
 <li>
 Assist guests with luggage and ensure their comfort during entry, exit, and travel.
 </li>
 <li>
 Coordinate closely with the Concierge and Front Office teams for timely and accurate transfers.
 </li>
 <li>
 Maintain accurate logs of mileage, vehicle usage, and maintenance needs.
 
 </li>
 </ul>
 
 COULD THIS BE YOU?
 
 <ul>
 <li>
 You have at least 2 years of professional driving experience, ideally in a luxury or hospitality environment.
 </li>
 <li>
 You know local routes, landmarks, and traffic patterns with confidence.
 </li>
 <li>
 You take pride in your appearance and represent the hotel with professionalism.
 </li>
 <li>
 You communicate calmly, courteously, and confidently with guests from around the world.
 </li>
 <li>
 You value discretion, privacy, and delivering VIP‑level guest service.
 </li>
 <li>
 You hold a valid UAE Light Vehicle Driver&rsquo;s License and maintain a clean driving record.
 
 </li>
 </ul>
 
 OUR COMMITMENT TO YOU
 
 
 At Rosewood Hotel Group, your voice is heard &ndash; and valued. We&rsquo;re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We&rsquo;re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them &ndash; and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
 
</div>

Driver

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