head of business development & sales (stc pay)

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contact center manager (stc pay)

head of business development & sales (stc pay) Jobs in Digital Marketing Branding Jobs In Content Creation Social Media Management Jobs In Bahrain

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head of business development sales stc pay

<div></div><div><div><div><b>Business Unit</b>
</div><div>stc Pay
</div></div><div><div><b>Sector</b>
</div><div><div><b>STC PAY
</b></div></div></div><div><div><b>Location</b>
</div><div>Bahrain - Manama
</div></div><div><div><b>Contract Type</b>
</div><div>Full Time
</div></div><div><div><b>Closing Date</b>
</div><div>10-Mar-2026
</div></div><div><div><p>Job Objective:</p>
</div><div><p>To lead the development and execution of stc pay business development and enterprise sales strategy, driving revenue growth through strategic partnerships and high‑value fintech deals. The role secures complex enterprise agreements, expands regional market presence, and builds a high‑performing sales organization aligned with long‑term profitability and market leadership.</p>
</div></div><div><div><p>Job Specifications:</p>
</div><div><p><b>Strategic Contribution</b></p><ul><li><p>
Design and execute the overall Business Development &amp; Sales strategy aligned with corporate growth objectives.</p></li><li><p>
Develop annual and multi-year business development plans, setting ambitious yet achievable revenue and expansion targets.</p></li><li><p>
Identify new verticals, use cases, and market opportunities within fintech, payments, and embedded finance ecosystems.</p></li><li><p>
Define go-to-market strategies for new products and services across enterprise and government segments.</p></li><li><p>
Monitor industry trends, competitive landscape, regulatory developments, and emerging technologies to ensure strategic positioning.</p></li><li><p>
Report regularly to executive leadership and Board on pipeline health, revenue performance, and strategic initiatives.</p></li></ul><p><b>
Strategic Business Development</b></p><ul><li><p>
Identify, pursue, and close high-value strategic partnerships with government entities, sovereign wealth funds, regulatory bodies, and public sector institutions.</p></li><li><p>
Engage with enterprises, conglomerates, banks, and financial institutions to offer enterprise-grade fintech solutions.</p></li><li><p>
Structure and negotiate complex deals including:</p><ul><li><p>
BIN sponsorship arrangements for card product launches</p></li><li><p>
Mobile Wallet-as-a-Service (WaaS) white-label or co-branded platforms</p></li><li><p>
Remittance service provider aggregation partnerships</p></li><li><p>
Customized payment acceptance and embedded finance solutions</p></li></ul></li><li><p>
Build and maintain long-term relationships with C-suite executives, government officials, regulators, and key decision-makers.</p></li><li><p>
Lead RFP responses, public sector tender submissions, and large-scale procurement engagements.</p></li><li><p>
Structure innovative commercial models including revenue-share agreements, equity partnerships, and risk-sharing frameworks.</p></li></ul><p><b>
Solution Architecture &amp; Consultative Selling</b></p><ul><li><p>
Understand complex client business, regulatory, and technical requirements and translate them into commercially viable solutions.</p></li><li><p>
Collaborate closely with Product, Technology, Compliance, Legal, and Operations teams to develop tailored offerings.</p></li><li><p>
Develop compelling business cases, ROI models, and financial projections for enterprise and government clients.</p></li><li><p>
Lead contract negotiations, pricing strategy discussions, and partnership structuring.</p></li><li><p>
Serve as trusted advisor to clients on digital payments transformation and fintech innovation strategies.</p></li></ul><p><b>
Regional Expansion</b></p><ul><li><p>
Develop and execute market entry strategies across GCC and MENA markets.</p></li><li><p>
Conduct detailed market research and competitive analysis to identify expansion opportunities.</p></li><li><p>
Establish relationships with regulators, central banks, and government authorities in target jurisdictions.</p></li><li><p>
Navigate regulatory frameworks, licensing processes, and compliance requirements across markets.</p></li><li><p>
Build local strategic partnerships and distribution channels to accelerate market penetration.</p></li><li><p>
Adapt product and commercial models to regional requirements including Islamic finance and Sharia-compliant structures where applicable.</p></li></ul><p><b>
Sales Leadership &amp; Team Management</b></p><ul><li><p>
Build, lead, and scale the sales organization from early stage to full commercial maturity.</p></li><li><p>
Recruit, develop, and retain high-caliber sales talent across enterprise and public sector segments.</p></li><li><p>
Set sales strategy, targets, quotas, and KPIs aligned with corporate revenue objectives.</p></li><li><p>
Establish governance frameworks, sales processes, and performance management systems.</p></li><li><p>
Oversee pipeline management, forecasting accuracy, and revenue predictability.</p></li><li><p>
Coach and mentor sales leaders and team members to maximize productivity and professional growth.</p></li><li><p>
Foster a culture of accountability, excellence, collaboration, and continuous improvement.</p></li></ul><p><b>
Cross-Functional Collaboration</b></p><ul><li><p>
Partner with Product teams to influence roadmap development based on market feedback and client needs.</p></li><li><p>
Work closely with Legal and Compliance on regulatory matters and contract structuring.</p></li><li><p>
Collaborate with Marketing on positioning, messaging, and demand generation strategies.</p></li><li><p>
Coordinate with Operations and Customer Success on client onboarding and service delivery excellence.</p></li><li><p>
Align with Finance on pricing models, deal economics, revenue recognition, and profitability tracking.</p></li></ul><p><b>
Change Management &amp; Continuous Improvement</b></p><ul><li><p>
Lead initiatives to continuously improve sales processes, commercial frameworks, and partnership models.</p></li><li><p>
Drive digital transformation initiatives within the commercial function.</p></li><li><p>
Identify efficiency enhancements, automation opportunities, and cost optimization initiatives.</p></li><li><p>
Promote innovation in deal structuring and commercial engagement models.</p></li></ul><p><b>
Reporting &amp; Compliance</b></p><ul><li><p>
Ensure accurate and timely reporting of business development activities and revenue performance.</p></li><li><p>
Present periodic updates to executive leadership and Board of Directors.</p></li><li><p>
Ensure compliance with all regulatory requirements, internal governance standards, and contractual obligations.</p></li><li><p>
Maintain high ethical standards in all negotiations and commercial engagements.</p></li></ul>
</div></div><div><div><p>Qualification &amp; Experience:</p>
</div><div><p><i>Minimum requirements:</i></p><ul><li><p>
Bachelor&rsquo;s degree in Business Administration, Finance, Economics, Engineering, or related field</p></li></ul><p><i>
Preferred:</i></p><ul><li><p>
Minimum 10 years of progressive experience in business development, strategic partnerships, or enterprise sales, with at least 5 years in senior leadership roles managing sales teams and P&amp;L responsibility.</p></li><li><p>
Proficiency in English and Arabic</p></li></ul>
</div></div><div><div><p>Note:</p>
</div><div><p><b>Preference in hiring will be given for Bahraini nationals.</b></p>
</div></div><div><div><p>About Application Process</p>
</div><div><p>If you meet the criteria and you are enthusiastic about the role, we would welcome your application.</p></div></div></div><p></p>

Head of Business Development & Sales (stc pay)

STC Bahrain

<div>Job Objective:<p><br>
To lead the development and execution of stc pay business development and enterprise sales strategy, driving revenue growth through strategic partnerships and high‑value fintech deals. The role secures complex enterprise agreements, expands regional market presence, and builds a high‑performing sales organization aligned with long‑term profitability and market leadership.</p>
Job Specifications:<p><b><br>
Strategic Contribution</b></p><ul><li><p>
Design and execute the overall Business Development &amp; Sales strategy aligned with corporate growth objectives.</p></li><li><p>
Develop annual and multi-year business development plans, setting ambitious yet achievable revenue and expansion targets.</p></li><li><p>
Identify new verticals, use cases, and market opportunities within fintech, payments, and embedded finance ecosystems.</p></li><li><p>
Define go-to-market strategies for new products and services across enterprise and government segments.</p></li><li><p>
Monitor industry trends, competitive landscape, regulatory developments, and emerging technologies to ensure strategic positioning.</p></li><li><p>
Report regularly to executive leadership and Board on pipeline health, revenue performance, and strategic initiatives.</p></li></ul><p><b>
Strategic Business Development</b></p><ul><li><p>
Identify, pursue, and close high-value strategic partnerships with government entities, sovereign wealth funds, regulatory bodies, and public sector institutions.</p></li><li><p>
Engage with enterprises, conglomerates, banks, and financial institutions to offer enterprise-grade fintech solutions.</p></li><li><p>
Structure and negotiate complex deals including:</p><ul><li><p>
BIN sponsorship arrangements for card product launches</p></li><li><p>
Mobile Wallet-as-a-Service (WaaS) white-label or co-branded platforms</p></li><li><p>
Remittance service provider aggregation partnerships</p></li><li><p>
Customized payment acceptance and embedded finance solutions</p></li></ul></li><li><p>
Build and maintain long-term relationships with C-suite executives, government officials, regulators, and key decision-makers.</p></li><li><p>
Lead RFP responses, public sector tender submissions, and large-scale procurement engagements.</p></li><li><p>
Structure innovative commercial models including revenue-share agreements, equity partnerships, and risk-sharing frameworks.</p></li></ul><p><b>
Solution Architecture &amp; Consultative Selling</b></p><ul><li><p>
Understand complex client business, regulatory, and technical requirements and translate them into commercially viable solutions.</p></li><li><p>
Collaborate closely with Product, Technology, Compliance, Legal, and Operations teams to develop tailored offerings.</p></li><li><p>
Develop compelling business cases, ROI models, and financial projections for enterprise and government clients.</p></li><li><p>
Lead contract negotiations, pricing strategy discussions, and partnership structuring.</p></li><li><p>
Serve as trusted advisor to clients on digital payments transformation and fintech innovation strategies.</p></li></ul><p><b>
Regional Expansion</b></p><ul><li><p>
Develop and execute market entry strategies across GCC and MENA markets.</p></li><li><p>
Conduct detailed market research and competitive analysis to identify expansion opportunities.</p></li><li><p>
Establish relationships with regulators, central banks, and government authorities in target jurisdictions.</p></li><li><p>
Navigate regulatory frameworks, licensing processes, and compliance requirements across markets.</p></li><li><p>
Build local strategic partnerships and distribution channels to accelerate market penetration.</p></li><li><p>
Adapt product and commercial models to regional requirements including Islamic finance and Sharia-compliant structures where applicable.</p></li></ul><p><b>
Sales Leadership &amp; Team Management</b></p><ul><li><p>
Build, lead, and scale the sales organization from early stage to full commercial maturity.</p></li><li><p>
Recruit, develop, and retain high-caliber sales talent across enterprise and public sector segments.</p></li><li><p>
Set sales strategy, targets, quotas, and KPIs aligned with corporate revenue objectives.</p></li><li><p>
Establish governance frameworks, sales processes, and performance management systems.</p></li><li><p>
Oversee pipeline management, forecasting accuracy, and revenue predictability.</p></li><li><p>
Coach and mentor sales leaders and team members to maximize productivity and professional growth.</p></li><li><p>
Foster a culture of accountability, excellence, collaboration, and continuous improvement.</p></li></ul><p><b>
Cross-Functional Collaboration</b></p><ul><li><p>
Partner with Product teams to influence roadmap development based on market feedback and client needs.</p></li><li><p>
Work closely with Legal and Compliance on regulatory matters and contract structuring.</p></li><li><p>
Collaborate with Marketing on positioning, messaging, and demand generation strategies.</p></li><li><p>
Coordinate with Operations and Customer Success on client onboarding and service delivery excellence.</p></li><li><p>
Align with Finance on pricing models, deal economics, revenue recognition, and profitability tracking.</p></li></ul><p><b>
Change Management &amp; Continuous Improvement</b></p><ul><li><p>
Lead initiatives to continuously improve sales processes, commercial frameworks, and partnership models.</p></li><li><p>
Drive digital transformation initiatives within the commercial function.</p></li><li><p>
Identify efficiency enhancements, automation opportunities, and cost optimization initiatives.</p></li><li><p>
Promote innovation in deal structuring and commercial engagement models.</p></li></ul><p><b>
Reporting &amp; Compliance</b></p><ul><li><p>
Ensure accurate and timely reporting of business development activities and revenue performance.</p></li><li><p>
Present periodic updates to executive leadership and Board of Directors.</p></li><li><p>
Ensure compliance with all regulatory requirements, internal governance standards, and contractual obligations.</p></li><li><p>
Maintain high ethical standards in all negotiations and commercial engagements.</p></li></ul>
Qualification &amp; Experience:<p><i><br>
Minimum requirements:</i></p><ul><li><p>
Bachelor's degree in Business Administration, Finance, Economics, Engineering, or related field</p></li></ul><p><i>
Preferred:</i></p><ul><li><p>
Minimum 10 years of progressive experience in business development, strategic partnerships, or enterprise sales, with at least 5 years in senior leadership roles managing sales teams and P&amp;L responsibility.</p></li><li><p>
Proficiency in English and Arabic</p></li></ul>
Note:<p><b><br>
Preference in hiring will be given for Bahraini nationals.</b></p></div>

<div></div><div><div><div><b>Business Unit</b>
</div><div>stc Pay
</div></div><div><div><b>Sector</b>
</div><div><div><b>STC PAY
</b></div></div></div><div><div><b>Location</b>
</div><div>Bahrain - Manama
</div></div><div><div><b>Contract Type</b>
</div><div>Full Time
</div></div><div><div><b>Closing Date</b>
</div><div>11-Mar-2026
</div></div><div><div><p>Job Objective:</p>
</div><div><p>The Contact Center Manager will serve as the primary stc pay representative responsible for managing and governing the outsourced contact center operations delivered by an external vendor. This role acts as the bridge between stc pay Bahrain and the outsourced service provider, ensuring that the vendor delivers world-class customer service in full alignment with stc pay&rsquo;s brand standards, service level agreements (SLAs), regulatory requirements, and strategic objectives. The Contact Center Manager will oversee vendor performance, drive accountability, and ensure continuous improvement across all customer communication channels (voice, email, chat, social media, and in-app support).</p>
</div></div><div><div><p>Job Specifications:</p>
</div><div><p><b>Vendor Management &amp; Governance</b></p><ul><li><p>
Act as the single point of contact and accountable owner for the outsourced contact center vendor relationship on behalf of stc pay Bahrain.</p></li><li><p>
Manage the end-to-end vendor lifecycle including contract management, scope of work adherence, SLA monitoring, and periodic contract reviews and renewals.</p></li><li><p>
Establish and maintain a robust governance framework with clearly defined KPIs, SLAs, penalties, and incentive structures to drive vendor accountability.</p></li><li><p>
Conduct regular governance meetings (daily, weekly, monthly, and quarterly business reviews) with the vendor&rsquo;s management team to review performance, address gaps, and align on priorities.</p></li><li><p>
Evaluate vendor staffing levels, attrition rates, recruitment quality, and training adequacy to ensure operational readiness and service continuity.</p></li><li><p>
Manage vendor invoicing, cost reconciliation, and budget adherence; identify cost optimization opportunities without compromising service quality.</p></li><li><p>
Lead vendor selection, RFP processes, and transition planning in the event of vendor changes or contract renewals.</p></li><li><p>
Ensure the vendor complies with all stc pay policies, data security protocols, confidentiality agreements, and Central Bank of Bahrain (CBB) regulatory requirements.</p></li></ul><p><b>
Performance Management &amp; SLA Oversight</b></p><ul><li><p>
Define, monitor, and enforce service level agreements (SLAs) covering key metrics such as service level, average handling time (AHT), first contact resolution (FCR), abandonment rate, CSAT, and NPS.</p></li><li><p>
Track vendor performance through real-time dashboards, daily reports, and structured performance scorecards.</p></li><li><p>
Identify performance gaps and work collaboratively with the vendor to develop and implement corrective action plans with clear timelines and measurable outcomes.</p></li><li><p>
Conduct root cause analysis on service failures, customer complaints, and SLA breaches, ensuring the vendor delivers sustainable remediation.</p></li><li><p>
Manage escalation processes and ensure timely resolution of critical customer issues that require stc pay intervention.</p></li></ul><p><b>
Quality Assurance &amp; Customer Experience</b></p><ul><li><p>
Define and enforce quality assurance standards, call monitoring frameworks, and calibration processes that the vendor must adhere to.</p></li><li><p>
Conduct independent quality audits and mystery shopping exercises to validate vendor-reported quality scores.</p></li><li><p>
Ensure the vendor&rsquo;s agents are fully trained on stc pay products, services, policies, promotions, and compliance requirements.</p></li><li><p>
Review and approve vendor training curricula, knowledge base content, and standard operating procedures (SOPs) to ensure brand consistency.</p></li><li><p>
Champion a customer-first culture with the vendor and drive initiatives to continuously improve CSAT and NPS scores.</p></li><li><p>
Oversee the vendor&rsquo;s complaint management process and ensure alignment with stc pay&rsquo;s complaint handling policies and CBB regulations.</p></li></ul><p><b>
Operations Oversight</b></p><ul><li><p>
Oversee the vendor&rsquo;s workforce management function, including forecasting, scheduling, real-time adherence, and capacity planning to ensure optimal staffing at all times.</p></li><li><p>
Ensure the vendor maintains business continuity and disaster recovery plans for uninterrupted contact center operations.</p></li><li><p>
Manage the implementation and optimization of contact center technologies (CRM, IVR, ACD, chatbots, omnichannel platforms) in coordination with the vendor and stc pay&rsquo;s IT team.</p></li><li><p>
Drive the adoption of automation, AI-driven solutions, and self-service capabilities to improve efficiency and reduce operational costs.</p></li><li><p>
Coordinate with the vendor during product launches, campaigns, and peak periods to ensure readiness and adequate resource allocation.</p></li></ul><p><b>
Reporting, Analytics &amp; Continuous Improvement</b></p><ul><li><p>
Prepare and present comprehensive performance reports, trend analyses, and strategic recommendations to stc pay senior leadership.</p></li><li><p>
Analyze customer interaction data, voice of customer insights, and operational metrics to identify improvement opportunities.</p></li><li><p>
Benchmark vendor performance against industry standards and best practices in the fintech and financial services sector.</p></li><li><p>
Lead continuous improvement initiatives and projects aimed at enhancing service delivery, reducing costs, and improving the overall customer journey.</p></li><li><p>
Maintain a risk register for vendor-related operational risks and ensure appropriate mitigation plans are in place.</p></li></ul><p><b>
Stakeholder Management &amp; Cross-Functional Collaboration</b></p><ul><li><p>
Act as the primary liaison between the outsourced contact center and all internal stc pay departments (Product, Marketing, IT, Risk, Compliance, Finance).</p></li><li><p>
Collaborate with the Product team to ensure the vendor is briefed and trained ahead of new product/feature launches.</p></li><li><p>
Work with the Compliance and Risk teams to ensure all vendor operations meet regulatory standards and audit requirements.</p></li><li><p>
Represent the voice of the customer in internal strategic planning, product development, and decision-making forums.</p></li><li><p>
Coordinate with the Finance team on vendor budgeting, forecasting, and cost management.</p></li></ul>
</div></div><div><div><p>Qualification &amp; Experience:</p>
</div><div><p><b>Qualification:</b></p><ul><li><p>
Bachelor&rsquo;s degree in Business Administration, Management, Communications, or a related field.</p></li><li><p>
Master&rsquo;s degree or professional certifications (e.g., COPC, Six Sigma, PMP, ITIL) are highly preferred.</p></li></ul><p><b>
Experience</b></p><ul><li><p>
Minimum 7&ndash;10 years of progressive experience in contact center management, with at least 3&ndash;5 years in a vendor/outsourcing management role.</p></li><li><p>
Proven track record of managing outsourced contact center vendors, including SLA governance, contract management, and performance optimization.</p></li><li><p>
Strong experience in the fintech, banking, telecommunications, or digital payments industry is strongly preferred.</p></li></ul>
</div></div><div><div><p>Note:</p>
</div><div><p><b>Preference in hiring will be given for Bahraini nationals.</b></p>
</div></div><div><div><p>About Application Process</p>
</div><div><p>If you meet the criteria and you are enthusiastic about the role, we would welcome your application.</p></div></div></div><p></p>

Contact Center Manager (stc Pay)

<div>Job Objective:<p><br>
The Contact Center Manager will serve as the primary stc pay representative responsible for managing and governing the outsourced contact center operations delivered by an external vendor. This role acts as the bridge between stc pay Bahrain and the outsourced service provider, ensuring that the vendor delivers world-class customer service in full alignment with stc pay's brand standards, service level agreements (SLAs), regulatory requirements, and strategic objectives. The Contact Center Manager will oversee vendor performance, drive accountability, and ensure continuous improvement across all customer communication channels (voice, email, chat, social media, and in-app support).</p>
Job Specifications:<p><b><br>
Vendor Management &amp; Governance</b></p><ul><li><p>
Act as the single point of contact and accountable owner for the outsourced contact center vendor relationship on behalf of stc pay Bahrain.</p></li><li><p>
Manage the end-to-end vendor lifecycle including contract management, scope of work adherence, SLA monitoring, and periodic contract reviews and renewals.</p></li><li><p>
Establish and maintain a robust governance framework with clearly defined KPIs, SLAs, penalties, and incentive structures to drive vendor accountability.</p></li><li><p>
Conduct regular governance meetings (daily, weekly, monthly, and quarterly business reviews) with the vendor's management team to review performance, address gaps, and align on priorities.</p></li><li><p>
Evaluate vendor staffing levels, attrition rates, recruitment quality, and training adequacy to ensure operational readiness and service continuity.</p></li><li><p>
Manage vendor invoicing, cost reconciliation, and budget adherence; identify cost optimization opportunities without compromising service quality.</p></li><li><p>
Lead vendor selection, RFP processes, and transition planning in the event of vendor changes or contract renewals.</p></li><li><p>
Ensure the vendor complies with all stc pay policies, data security protocols, confidentiality agreements, and Central Bank of Bahrain (CBB) regulatory requirements.</p></li></ul><p><b>
Performance Management &amp; SLA Oversight</b></p><ul><li><p>
Define, monitor, and enforce service level agreements (SLAs) covering key metrics such as service level, average handling time (AHT), first contact resolution (FCR), abandonment rate, CSAT, and NPS.</p></li><li><p>
Track vendor performance through real-time dashboards, daily reports, and structured performance scorecards.</p></li><li><p>
Identify performance gaps and work collaboratively with the vendor to develop and implement corrective action plans with clear timelines and measurable outcomes.</p></li><li><p>
Conduct root cause analysis on service failures, customer complaints, and SLA breaches, ensuring the vendor delivers sustainable remediation.</p></li><li><p>
Manage escalation processes and ensure timely resolution of critical customer issues that require stc pay intervention.</p></li></ul><p><b>
Quality Assurance &amp; Customer Experience</b></p><ul><li><p>
Define and enforce quality assurance standards, call monitoring frameworks, and calibration processes that the vendor must adhere to.</p></li><li><p>
Conduct independent quality audits and mystery shopping exercises to validate vendor-reported quality scores.</p></li><li><p>
Ensure the vendor's agents are fully trained on stc pay products, services, policies, promotions, and compliance requirements.</p></li><li><p>
Review and approve vendor training curricula, knowledge base content, and standard operating procedures (SOPs) to ensure brand consistency.</p></li><li><p>
Champion a customer-first culture with the vendor and drive initiatives to continuously improve CSAT and NPS scores.</p></li><li><p>
Oversee the vendor's complaint management process and ensure alignment with stc pay's complaint handling policies and CBB regulations.</p></li></ul><p><b>
Operations Oversight</b></p><ul><li><p>
Oversee the vendor's workforce management function, including forecasting, scheduling, real-time adherence, and capacity planning to ensure optimal staffing at all times.</p></li><li><p>
Ensure the vendor maintains business continuity and disaster recovery plans for uninterrupted contact center operations.</p></li><li><p>
Manage the implementation and optimization of contact center technologies (CRM, IVR, ACD, chatbots, omnichannel platforms) in coordination with the vendor and stc pay's IT team.</p></li><li><p>
Drive the adoption of automation, AI-driven solutions, and self-service capabilities to improve efficiency and reduce operational costs.</p></li><li><p>
Coordinate with the vendor during product launches, campaigns, and peak periods to ensure readiness and adequate resource allocation.</p></li></ul><p><b>
Reporting, Analytics &amp; Continuous Improvement</b></p><ul><li><p>
Prepare and present comprehensive performance reports, trend analyses, and strategic recommendations to stc pay senior leadership.</p></li><li><p>
Analyze customer interaction data, voice of customer insights, and operational metrics to identify improvement opportunities.</p></li><li><p>
Benchmark vendor performance against industry standards and best practices in the fintech and financial services sector.</p></li><li><p>
Lead continuous improvement initiatives and projects aimed at enhancing service delivery, reducing costs, and improving the overall customer journey.</p></li><li><p>
Maintain a risk register for vendor-related operational risks and ensure appropriate mitigation plans are in place.</p></li></ul><p><b>
Stakeholder Management &amp; Cross-Functional Collaboration</b></p><ul><li><p>
Act as the primary liaison between the outsourced contact center and all internal stc pay departments (Product, Marketing, IT, Risk, Compliance, Finance).</p></li><li><p>
Collaborate with the Product team to ensure the vendor is briefed and trained ahead of new product/feature launches.</p></li><li><p>
Work with the Compliance and Risk teams to ensure all vendor operations meet regulatory standards and audit requirements.</p></li><li><p>
Represent the voice of the customer in internal strategic planning, product development, and decision-making forums.</p></li><li><p>
Coordinate with the Finance team on vendor budgeting, forecasting, and cost management.</p></li></ul>
Qualification &amp; Experience:<p><b><br>
Qualification:</b></p><ul><li><p>
Bachelor's degree in Business Administration, Management, Communications, or a related field.</p></li><li><p>
Master's degree or professional certifications (e.g., COPC, Six Sigma, PMP, ITIL) are highly preferred.</p></li></ul><p><b>
Experience</b></p><ul><li><p>
Minimum 7-10 years of progressive experience in contact center management, with at least 3-5 years in a vendor/outsourcing management role.</p></li><li><p>
Proven track record of managing outsourced contact center vendors, including SLA governance, contract management, and performance optimization.</p></li><li><p>
Strong experience in the fintech, banking, telecommunications, or digital payments industry is strongly preferred.</p></li></ul>
Note:<p><b><br>
Preference in hiring will be given for Bahraini nationals.</b></p></div>

<div></div><div><div><div><b>Business Unit</b>
</div><div>stc Pay
</div></div><div><div><b>Sector</b>
</div><div><div><b>STC PAY
</b></div></div></div><div><div><b>Location</b>
</div><div>Bahrain - Manama
</div></div><div><div><b>Contract Type</b>
</div><div>Full Time
</div></div><div><div><b>Closing Date</b>
</div><div>10-Mar-2026
</div></div><div><div><p>Job Objective:</p>
</div><div><p>To lead and accelerate customer acquisition, activation, and transaction growth across consumer and business segments by driving structured sales execution, field activation, and strategic partnerships. The role oversees on‑ground sales operations, sponsorship activations, and partner‑led initiatives in line with the commercial strategy, ensuring sustainable revenue growth, strong market presence, and measurable ROI.</p>
</div></div><div><div><p>Job Specifications:</p>
</div><div><p><b>Strategic Contribution</b></p><ul><li><p>
Contribute to the development of the Sales and Growth strategy and lead its execution across field activation, partnerships, and direct sales channels to achieve commercial targets.</p></li><li><p>
Lead and control growth initiatives to ensure alignment with company revenue objectives, customer acquisition goals, and transaction growth targets.</p></li><li><p>
Guide the preparation and monitoring of the annual sales and activation business plan and budget in line with overall company strategy.</p></li><li><p>
Control expenditure against approved budgets for activations, sponsorships, partnerships, and field operations, ensuring optimal ROI and cost efficiency.</p></li><li><p>
Monitor sales performance KPIs and profitability metrics, providing regular updates and insights to senior management.</p></li></ul><p><b>
Business Operations &ndash; Growth, Field Activation &amp; Partnerships</b></p><ul><li><p>
Lead and control customer acquisition, registration, service activation, and transaction growth across assigned consumer and business channels.</p></li><li><p>
Develop and execute structured sales and activation plans to improve conversion rates, activation ratios, and customer usage.</p></li><li><p>
Identify growth gaps, barriers, and underperforming channels, and implement corrective commercial initiatives.</p></li><li><p>
Design and implement sales campaigns, promotions, and incentive programs to drive acquisition and transactional behaviour.</p></li><li><p>
Monitor market trends, competitor activities, and customer insights to refine sales strategies and positioning.</p></li><li><p>
Lead and manage field sales teams, promoters, and outsourced sales partners to ensure strong territory coverage and execution excellence.</p></li><li><p>
Plan and execute roadshows, events, community engagements, and on-ground activations with clear commercial objectives.</p></li><li><p>
Identify and secure high-impact activation locations and distribution channels to maximize outreach and conversions.</p></li><li><p>
Own partnership development by identifying, onboarding, and managing partners that support customer acquisition and service usage growth.</p></li><li><p>
Lead sponsorship activations with measurable commercial outcomes, ensuring branding, deliverables, and commitments are executed effectively.</p></li><li><p>
Coordinate cross-functional collaboration with Marketing, Product, Operations, Finance, and Compliance to ensure smooth execution of campaigns and onboarding processes.</p></li><li><p>
Develop structured sales processes, pitch materials, scripts, and onboarding tools to standardize execution.</p></li><li><p>
Ensure consistent brand representation and adherence to company policies, compliance standards, and operational procedures.</p></li></ul><p><b>
 People Management</b></p><ul><li><p>
 Provide effective leadership to sales and field activation teams by setting clear targets, reviewing performance, and fostering a results-driven culture.</p></li><li><p>
Recruit, train, coach, and motivate sales representatives, promoters, and partner teams to maximize productivity and target achievement.</p></li><li><p>
Monitor team productivity, territory allocation, and performance metrics to ensure optimal field deployment.</p></li><li><p>
Conduct regular performance reviews and implement performance improvement plans where required.</p></li></ul><p><b>
Change Management and Continuous Improvement</b></p><ul><li><p>
Lead identification of continuous improvement opportunities in sales funnels, activation processes, and partnership models.</p></li><li><p>
Drive innovation in on-ground activation strategies and digital-enabled sales approaches to enhance acquisition and usage.</p></li><li><p>
Analyze funnel metrics (acquisition, activation, conversion, usage) to identify optimization opportunities and improve cost per acquisition (CPA).</p></li><li><p>
Benchmark sales and activation performance against industry best practices to ensure competitiveness and sustainable growth.</p></li><li><p>
Implement structured reporting dashboards and performance tracking mechanisms to enhance visibility and decision-making.</p></li></ul><p><b>
Reporting and Compliance</b></p><ul><li><p>
Own delivery of monthly, quarterly, and annual sales and activation targets.</p></li><li><p>
Track and report key performance indicators including customer acquisition, activation rates, transaction growth, CPA, ROI on events and sponsorships, and team productivity.</p></li><li><p>
Maintain accurate sales pipeline data, forecasting reports, and performance dashboards.</p></li><li><p>
Ensure compliance with company policies, operational onboarding requirements, and regulatory standards during customer acquisition and activation.</p></li><li><p>
Manage sponsorship and activation documentation, contracts, and performance evaluations in line with governance requirements.</p></li></ul>
</div></div><div><div><p>Qualification &amp; Experience:</p>
</div><div><p><i>Minimum requirement:</i></p><ul><li><p>
Bachelor&rsquo;s degree in business, Marketing, Management, or related field.</p></li><li><p>
Proficiency in English language</p></li><li><p>
Minimum 8&ndash;10 years of relevant experience in B2C and/or B2B sales, preferably within fintech, payments, telecommunications, or digital services sectors.</p></li></ul><p><i>
Preferred:</i></p><ul><li><p>
Master&rsquo;s degree or relevant sales certifications.</p></li><li><p>
Proficiency in Arabic language</p></li></ul>
</div></div><div><div><p>Note:</p>
</div><div><p><b>Preference in hiring will be given for Bahraini nationals.</b></p>
</div></div><div><div><p>About Application Process</p>
</div><div><p>If you meet the criteria and you are enthusiastic about the role, we would welcome your application.</p></div></div></div><p></p>

Manager Sales (stc pay)

Canonical

<div>
 Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
 <br/>
 <br/>
 The company is founder led, profitable and growing.
 <br/>
 <br/>
 We have created a new senior leadership role, Head of Global System Integrator (GSI) Alliances, to lead our business development and partnership with these important actors in the global technology sector. As the publisher of Ubuntu and the leading provider of open source to major technology firms globally, we are expanding into the enterprise market where GSIs provide significant operational and tactical capacity. We have had good success with GSIs that are delivering next-generation private cloud, container, and public cloud solutions built with Canonical Ubuntu, and are looking to expand our investment in these alliances.
 <br/>
 <br/>
 Reporting to the VP Global Alliances and Channels, the Global Head of GSI Alliances will lead a team of representatives and develop that strategic go-to-market strength for Canonical. You will work closely with GSI partners throughout their sales cycles and across their sales organizations to make Canonical their trusted partner to deliver opensource solutions at scale for their enterprise customers. In this role you will be responsible for ensuring that our solutions are used or embedded at the core of GSI digital transformation platforms.
 <br/>
 <br/>
 Our GSI team builds trusted relationships with partners at executive level, increases Canonical market share and attach rate, evangelizes the partnership and leads all business interactions from engineers to CxO level. The Global Head of GSI Alliances will own the strategy, sell-to, sell-through and sell-with motions with all GSI partners, as well as promotion of our GSI related activities - from campaigns, to strategic opportunities and GSI related events (including Canonical s yearly GSI executive summit).
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Our company largely works from home, this role can be based in the Americas or EMEA.
 <br/>
 <br/>
 The role entails
 <br/>
 <br/>
 <ul>
  <li>
   Own and drive GSI partner strategy, forecast, bookings and revenues for Canonical
  </li>
  <li>
   Lead and evolve a team towards accelerated revenue growth with GSI
  </li>
  <li>
   Build strategic relationships with partners at executive levels
  </li>
  <li>
   Guide our offering from product management, to product marketing, and scale it through the support of our global sales organization
   <br/>
   <br/>
  </li>
 </ul>
 What we are looking for in you:
 <br/>
 <br/>
 The successful GSI Alliance Sales Director will have :
 <br/>
 <br/>
 <ul>
  <li>
   Experience in alliance and indirect sales management roles
  </li>
  <li>
   Experience in the GSI sector
  </li>
  <li>
   Deep commercial experience encompassing revenue and margins
  </li>
  <li>
   Proven leadership and presentation skills
  </li>
  <li>
   Insight into open source, Ubuntu and Canonical's competition and opportunities
  </li>
  <li>
   Track record of data-driven decision-making
  </li>
  <li>
   An autonomous, disciplined, hands-on, get-it-done mentality
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we offer colleagues
  <br/>
  <br/>
 </strong>
 We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
 <br/>
 <br/>
 <ul>
  <li>
   Distributed work environment with twice-yearly team sprints in person
  </li>
  <li>
   Personal learning and development budget of USD 2,000 per year
  </li>
  <li>
   Annual compensation review
  </li>
  <li>
   Recognition rewards
  </li>
  <li>
   Annual holiday leave
  </li>
  <li>
   Maternity and paternity leave
  </li>
  <li>
   Team Member Assistance Program &amp; Wellness Platform
  </li>
  <li>
   Opportunity to travel to new locations to meet colleagues
  </li>
  <li>
   Priority Pass and travel upgrades for long-haul company events
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Canonical
  <br/>
  <br/>
 </strong>
 Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
 <br/>
 <br/>
 <strong>
  Canonical is an equal opportunity employer
  <br/>
  <br/>
 </strong>
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 <br/>
 <br/>
</div>


Global Head of GSI Alliances

Standard Chartered Bank

<p></p><div><div><div><div><div><div><b>Requisition Number: </b>49115
</div></div></div></div><div><div><div><div><b>Job Location: </b>Manama, BHR
</div></div></div></div><div><div><div><div><b>Work Type: </b>Office Working
</div></div></div></div><div><div><div><div><b>Employment Type: </b>Permanent
</div></div></div></div><div><div><div><div><b>Posting Start Date: </b>23/02/2026
</div></div></div></div><div><div><div><div><b>Posting End Date: </b>16/03/2026
</div></div></div></div><div><div><div><div><b>:
</b><div><div><div><div><b>About Us</b></div>
</div><div><p>
Our team consists of 25,000 colleagues, spread across 35 countries. We believe in transformation &ndash; embracing agile and new ways of working together, which helps us to truly &lsquo;think client&rsquo; and serve millions of our affluent and emerging affluent clients, across the world. Our clients include individuals and small businesses, and we support them with a range of traditional banking services, including investment, credit and wealth planning solutions.</p>
<p>
We offer career opportunities for relationship managers, customer service specialists, product and segment management, sales and wealth planning.</p><br>
<p></p>
<p><b>
If you&rsquo;re looking to unlock new job growth opportunities, Standard Chartered Bank is the place for you. We are currently seeking an experienced professional to join our team.</b></p><br>
<p><b>
</b></p><p><b>About Wealth and Retail Banking</b></p>
<p>
Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world&rsquo;s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.</p></div></div><div><div><div>
About the Job</div>
</div><div><p>
To become a strategic professional within our team, while utilizing your experience in building and managing client relationships, across the region. Your focus will be on developing new relationships, to onboard new clients while maintaining and servicing a portfolio, through excellent communication, negotiation and customer service.</p></div></div><div><div><div><b>
Responsibilities</b></div>
</div><div><ul><li>Creation of strategic plans for revenue generation and business development while driving the Digital Agenda.</li>
<li>Generate new business to achieve defined targets in terms of the number of customers, volumes and revenue, including product mix, active/ passive ratio, liability targets, transactions.</li>
<li>Induction of all (NTB) new customers brought in by the Branches &amp; Direct Sales team.</li>
<li>Creation of sales call plans to acquire large prospective customers through referrals.</li>
<li>Update &amp; maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)</li>
<li>Effectively meeting customer expectations and handling/ reduction of customer complaints while providing professional customer service to achieve a high percentage of customer satisfaction and retention.</li>
<li>Lead through example and build the appropriate culture and values. Set appropriate tone and expectations for your team and work in collaboration with risk and control partners.</li>
<li>Ensure KYC/AML updates, proper zero error documentation.</li>
<li>To be able to detect any suspicious transactions, Money laundering, forgeries etc.</li>
<li>Highest compliance with reference to Anti Bribery, Anti Money Laundering &amp; Combating Financial Crime Risk procedures.</li>
</ul></div></div><div><div><div>Our Idea Candidate
</div></div><div><ul><li>Experienced Sales and Relationship Manager with background in handling all Banking &amp; Investment Products. Strong communication and negotiation skills with the ability to influence outcomes.</li>
<li>Networking ability to manage interdepartmental deliverables.</li>
<li>Strong inter-personal skills and leadership ability, which encourages and promotes enthusiasm and team spirit.</li>
<li>Good understanding of the business environment in UAE preferably with direct contacts with the local HNI community.</li>
<li>Adapting to multi-cultural environment.</li>
<li>In-depth knowledge of capital markets and financial planning</li>
</ul></div></div><div></div><div><div>
</div><div><div><b>Key stakeholders</b><br>
<ul><li>Head of Priority Banking</li><li>Head of CPBB</li><li>VCGM Affluent Head</li><li>WM Product teams</li><li>Retail Product teams</li><li>Investment Advisors</li><li>Insurance Specialists</li><li>Country Credit Team</li><li>Country Operations</li><li>Quality Assurance</li><li>Country OR</li></ul></div>
<div><b>
Other Responsibilities</b><br>
<ul><li>Embed Here for good and Group&rsquo;s brand and values in Bahrain Team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats).</li><li>Progress against balanced scorecard targets.</li><li>Portfolio growth by means of acquisition of new customers and deepening</li><li>Existing client relationships.</li><li>Increase profitability of client through revenue generation and growth.</li><li>Net incremental growth of portfolio in terms of revenue for the existing book.</li><li>Growth in product cross holding ratio</li><li>Customer satisfaction scores reflected in Net Promoter Score (NPS)</li><li>Adherence to process and compliance</li></ul></div></div></div><div><div><div><b>
Skills and Experience</b></div>
</div><div><ul><li>Relationship Management</li><li>Market Knowledge</li><li>Addressing Customer Needs</li><li>Effective Communications</li><li>Strategy and Business Model</li></ul></div></div><div><div><div><b>
Qualifications</b></div>
</div><div><ul><li>Successful business practice in client relationship management in the banking industry, with the relevant depth of experience in financial services</li><li>Strong interpersonal and communication skills with multicultural awareness and sensitivity and ability to deal with people of all levels</li><li>A team player with good initiatives &amp; assertiveness</li><li>Proven track record in business goal management</li><li>Make effective business decisions independently, based on sound financial and business principles.</li><li>Sound knowledge and experience in building and managing cross border business</li><li>Superior knowledge of wealth management products and financial markets.</li><li>Strong analytical skills and core banking/ asset products system knowledge</li><li>Strong product knowledge of assets &amp; liability products, operations and process</li><li>Possess diverse investment and market views to offer a concise and consolidated view of events so as to give the appropriate recommendation and guidance to clients.</li><li>A self motivator who is keen on upgrading &amp; improving personal knowledge &amp; skills to meet evolving job requirements.</li><li>CFA, FAP qualification preferable</li></ul></div></div><div><div><div><b>
About Standard Chartered</b></div>
</div><div><p>
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.</p>
<p>Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.</p>
<p>Together we:</p>
<ul><li><b>Do the right thing</b> and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do</li>
<li><b>Never settle,</b> continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well</li>
<li><b>Are better together,</b> we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term</li>
</ul></div></div><div><div><div><b>What we offer</b></div>
</div><div><p><b>
In line with our Fair Pay Charter,</b> we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.</p>
<ul><li><b>Core bank funding for retirement savings, medical and life insurance,</b> with flexible and voluntary benefits available in some locations.</li>
<li><b>Time-off</b> including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.</li>
<li><b>Flexible working</b> options based around home and office locations, with flexible working patterns.</li>
<li><b>Proactive wellbeing support</b> through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits</li>
<li><b>A continuous learning culture</b> to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.</li>
<li><b>Being part of an inclusive and values driven organisation,</b> one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.</li></ul></div></div></div></div></div></div></div></div></div><p></p>

Associate Director -Affluent Banking

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