head of human resources - global capability center (gcc)

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head of human resources

Ileseum Clubs

<div>
 
 Key Responsibilities
 
 
 
 
 
 Strategic HR Leadership
 
 <ul>
 <li>
 Develop and implement HR strategies aligned with business goals
 </li>
 <li>
 Partner with leadership team to drive organizational effectiveness
 </li>
 <li>
 Lead workforce planning and succession planning initiatives
 </li>
 <li>
 Establish HR KPIs and performance metrics
 </li>
 </ul>
 
 Talent Acquisition &amp; Workforce Planning
 
 <ul>
 <li>
 Design and oversee recruitment strategies
 </li>
 <li>
 Ensure effective onboarding and employer branding
 </li>
 <li>
 Forecast hiring needs based on growth plans
 </li>
 </ul>
 
 Performance Management &amp; Development
 
 <ul>
 <li>
 Design performance appraisal systems
 </li>
 <li>
 Drive leadership development and training programs
 </li>
 <li>
 Create employee engagement initiatives
 </li>
 <li>
 Establish career progression frameworks
 </li>
 </ul>
 
 Compensation &amp; Benefits
 
 <ul>
 <li>
 Develop competitive compensation structures
 </li>
 <li>
 Benchmark salary structures with industry standards
 </li>
 <li>
 Oversee payroll and benefits administration
 </li>
 </ul>
 
 HR Operations &amp; Compliance
 
 <ul>
 <li>
 Ensure compliance with local labor laws and statutory requirements
 </li>
 <li>
 Manage HR policies, procedures, and employee handbook
 </li>
 <li>
 Oversee HRIS systems and reporting
 </li>
 <li>
 Handle employee relations and grievance management
 </li>
 </ul>
 
 Culture &amp; Employee Engagement
 
 <ul>
 <li>
 Foster a positive and inclusive work culture
 </li>
 <li>
 Drive diversity, equity, and inclusion (DEI) initiatives
 </li>
 <li>
 Conduct employee engagement surveys and action plans
 </li>
 </ul>
 
 
</div>

Head of Human Resources

Jefferies

<div>
 
 Job Description
 
 
 
 Title:
 
 Head of Human Resources &ndash; Global Capability Center (GCC)
 
 
 
 We are looking for a Head of HR for our newly established Global Capability Center (GCC) in Pune, India. You will be responsible for building, scaling, and running the full people strategy for the Jefferies GCC. In this role, you will play an important part in developing the talent, helping create the culture, and be deeply involved in governance, and the people operations framework needed to operate a high performing, innovation-driven global center.
 
 
 
 Key Responsibilities
 
 
 
 
 HR Strategy &amp; Organizational Build-Out
 
 
 
 <ul>
 <li>
 Establish the HR operating model for the GCC, aligned with Jefferies&rsquo; global people strategy, and localized for the Pune labor market.
 </li>
 <li>
 Partner with the GCC leadership team to align HR priorities with delivery demands.
 </li>
 <li>
 Build and lead the end-to-end people lifecycle for the GCC including workforce planning, onboarding, performance management, compensation including benchmarking to local market, and management of employee relations in partnership with employment legal.
 </li>
 <li>
 Establish and continuously refine organization structures, role architecture, and capability frameworks that support scaled growth.
 
 
 </li>
 </ul>
 
 Stakeholder Management &amp; Leadership
 
 
 
 <ul>
 <li>
 Serve as the primary HR business advisor to the GCC Head and global technology leaders.
 </li>
 <li>
 Partner closely with global HR leadership including Global Head of HR, Asia Head of HR, Corporate Head of HR and Global Head of Recruiting to ensure the GCC develops as a seamless extension of Jefferies&rsquo; global organizational model.
 </li>
 <li>
 Represent the GCC HR function in global forums, governance committees, and transformation programs.
 </li>
 <li>
 Provide development, training, guidance, and leadership to new GCC HR team members.
 </li>
 <li>
 Help identify and successfully hire the GCC HR team.
 
 
 </li>
 </ul>
 
 Talent Acquisition &amp; Workforce Planning
 
 
 
 <ul>
 <li>
 Partner with recruiting leadership and global stakeholders to support the development and execution of a comprehensive hiring strategy. This will include contributing to superday hiring initiatives, advancing workforce diversity goals, and helping to define the technical requirements that enable the recruiting team to build a strong candidate pipeline aligned to the GCC&rsquo;s strategic objectives.
 </li>
 <li>
 Ensure all hiring processes are consistent with Jefferies&rsquo; global standards and local regulatory requirements.
 </li>
 <li>
 In partnership with Head of Recruiting for GCC, drive leadership hiring and oversee recruitment governance, vendor management, and capacity planning.
 
 
 </li>
 </ul>
 
 Culture, Engagement &amp; Local HR Policy
 
 
 
 <ul>
 <li>
 In partnership with Technology leaders, define the Jefferies culture of the GCC.
 </li>
 <li>
 Advise and partner closely with the India HR team across the two established Jefferies entities, and employment legal in establishing regulatory requirements such as India Labor codes and ensuring ongoing compliance.
 </li>
 <li>
 Localize global people policies, ensuring compliance with regulatory requirements and alignment to GCC local culture.
 </li>
 <li>
 Design and deliver employee engagement strategies, leadership development, inclusion initiatives, and communication programs to foster a cohesive, high performance GCC culture.
 
 
 </li>
 </ul>
 
 Compensation, Performance &amp; Development
 
 
 
 <ul>
 <li>
 Establish performance management frameworks optimized for GCC talent.
 </li>
 <li>
 Lead compensation and benefits strategy for the GCC in partnership with Compensation &amp; Benefits team, driving alignment with the GCC market.
 </li>
 <li>
 Partner with the global Training &amp; Development and Community &amp; Engagement teams to design capability building programs.
 
 
 </li>
 </ul>
 
 HR Governance &amp; Compliance
 
 
 
 <ul>
 <li>
 Ensure the GCC is audit ready across all HR processes, partnering with Global HR, Compliance, and Legal.
 </li>
 <li>
 Operationalize local employment requirements relevant to Pune.
 </li>
 <li>
 Lead engagement with external audits for items related to Pune and the GCC.
 
 
 </li>
 </ul>
 
 Required Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 15+ years of experience in financial services business advisory HR leadership, with experience leading HR for GCCs, shared services, or global operations businesses.
 </li>
 <li>
 Proven experience in growth environments and building HR functions from the ground up.
 </li>
 <li>
 Extensive knowledge of the Pune talent market with strong local labor law and regulatory experience.
 </li>
 <li>
 Strong stakeholder management and matrix organization influencing skills; experience partnering with global functional heads.
 </li>
 <li>
 Proven track record in leadership and management of employment relations matters.
 </li>
 <li>
 Ability to thrive in an entrepreneurial, fast scaling, environment.
 </li>
 <li>
 Experience managing HR transformation and change-management initiatives.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 Jefferies is a leading global, full-service investment banking and capital markets firm that provides advisory, sales and trading, research, and wealth and asset management services. With more than 40 offices around the world, we offer insights and expertise to investors, companies, and governments.
 
 
 At Jefferies, we believe that diversity fosters creativity, innovation and thought leadership through the infusion of new ideas and perspectives. We have made a commitment to building a culture that provides opportunities for all employees regardless of our differences and supports a workforce that is reflective of the communities where we work and live. As a result, we are able to pool our collective insights and intelligence to provide fresh and innovative thinking for our clients.
 
 
 Jefferies is an equal employment opportunity employer, and takes affirmative action to ensure that all qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, religion, gender, pregnancy, age, physical or mental disability, marital status, sexual orientation, gender identity or expression, veteran or military status, genetic information, reproductive health decisions, or any other factor protected by applicable law. We are committed to hiring the most qualified applicants and complying with all federal, state, and local equal employment opportunity laws. As part of this commitment, Jefferies will extend reasonable accommodations to individuals with disabilities, as required by applicable law.
</div>

Head of Human Resources - Global Capability Center (GCC)

Hilton

<div>
 A Human Resources Officer is responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience while assisting with employee relations.
 
 
 
 What will I be doing?
 
 
 
 As a Human Resources Officer, you are responsible for supporting and advising management on proper policies and procedures to deliver an excellent staff experience. A Human Resources Officer will also be required to manage succession planning and employee relations. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Support and advise Managers on proper policies and procedures
 </li>
 <li>
 Manage succession planning with senior managers during the bi-annual appraisal process
 </li>
 <li>
 Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
 </li>
 <li>
 Ensure absence monitoring is in line with company guidelines
 </li>
 <li>
 Maintain online personnel system, payroll system, and monthly reporting
 </li>
 <li>
 Ensure recruitment and selection process is adhered to and ensure that appropriate immigration checks are carried out
 </li>
 <li>
 Assist in determining departmental training requirements
 </li>
 <li>
 Ensure completion of training for hotel security, fire regulations and other health and safety legislation
 </li>
 <li>
 Assist in the organisation of Team Member social events
 </li>
 <li>
 Work with local organisations and schools to promote the hospitality industry
 </li>
 <li>
 Promote and endorse staff benefits
 </li>
 <li>
 Assist and resolve team member and management queries
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Human Resources Officer serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience in Human Resources Officer or equivalent role
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Good communication and people skills
 </li>
 <li>
 Committed to delivering a high level of customer service, both internally and externally
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Ability to work on their own or in teams
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 CIPD qualified or working towards qualification, or equivalent
 </li>
 <li>
 Knowledge of hospitality
 </li>
 <li>
 Good knowledge of employment law and employee relations
 </li>
 <li>
 IT proficiency
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Conrad Pune
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Conrad Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Human Resources
</div>

Human Resources Executive

MetLife

<div>
 
 Requirements
 
 
 
 
 Description and Requirements
 
 
 
 The MetLife Corporate Technology (CT) organization is evolving to enable MetLife&rsquo;s New Frontier strategy. With a strong vision in place, we are a global function focused on driving digital technology strategies for key corporate functions within MetLife including, Finance, Actuarial, Reinsurance, Legal, Human Resources, Employee Experience, Risk, Treasury, Audit and Compliance. In partnership with our business leaders, we develop and deliver seamless technology experiences to our employees across the entire employee lifecycle. Our vision and mission is to create innovative, transformative and contemporary technology solutions to empower our leaders and employees so they can focus on what matters most, our customers. We are technologists with strong business acumen focused on developing our talent to continually transform and innovate.
 
 
 As part of Tech Talent Transformation (T3) agenda, MetLife is establishing a Technology Center in India. This technology center will perform as an integrated organization between onshore, offshore, and strategic vendor partners in an Agile delivery model.
 
 
 We are seeking a highly skilled hands-on delivery engineer who is responsible for partnering with Internal Audit Leaders, third party vendors and IT Executives to lead global transformation projects with the goal of attracting, developing and retaining talent across the organization. This position will be a part of a fast-paced IT team leveraging technology expertise that spans across Java, REACT, Python, Azure and AI.
 
 
 He/she should be a strategic thinker, an effective communicator, and an expert in technological development.
 
 
 Key Relationships
 
 
 Internal Stake Holder &ndash; Corporate Technology Control Functions Leader, Control Functions Leadership team, India Corporate Technology AVP, and Business process Owners for Internal Audit
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Stakeholder Management - Managing key business stakeholders to deliver required technology capabilities to support the digital transformation agenda. Driving prioritization of the product backlog. This includes managing key vendors providing the resources, SaaS &amp; other capabilities.
 </li>
 <li>
 Technology Implementation &ndash; Implement and support projects on Internal Audit Technology platforms, specifically Azure Cloud.
 </li>
 <li>
 Ways of Working &ndash; Adoption of the Agile ways of working in the software delivery lifecycle.
 </li>
 <li>
 E2E Software Lifecycle Management (Architecture, Design, Development, Testing &amp; Production)
 </li>
 <li>
 Evaluate/Implement technical solutions supporting Internal Audit and SAAS based solutions, talent development, performance management, and workforce analytic
 </li>
 <li>
 Work with Functional Experts to translate user requirements into Technical Specifications
 </li>
 <li>
 Partner with internal business process owners, technical team members, and senior management throughout the project life cycle
 </li>
 <li>
 Act as the intermediary to facilitate a clear understanding among all parties about business assumptions and requirements, design, technical, testing, and production migration requirements
 </li>
 <li>
 Drive the resolution and troubleshooting of issues during development and post- production support.
 </li>
 <li>
 Responsible to Support Day-to-day business enhancements
 
 
 
 </li>
 </ul>
 Education :-
 
 
 <ul>
 <li>
 A Bachelors/master's degree in computer science or equivalent Engineering degree.
 </li>
 <li>
 Bachelor's degree in computer science, Information Systems or related field
 
 
 
 </li>
 </ul>
 
 About MetLife
 
 
 
 Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World&rsquo;s 25 Best Workplaces&trade;, MetLife, through its subsidiaries and affiliates, is one of the world&rsquo;s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
 
 
 Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we&rsquo;re inspired to transform the next century in financial services. At MetLife, it&rsquo;s #AllTogetherPossible . Join us!
</div>

Jr. Software Platform Engineer

Sakon

<div>
 
 
 About the Role:
 
 
 
 Are you passionate about storytelling, communication, and building a positive workplace culture? As part of the Internal Communications &amp; Employee Engagement team at
 
 Sakon
 
 , you will play a key role in keeping employees informed, connected, and engaged. This role supports internal communication initiatives and employee engagement programs, including ERGs, events, and culture campaigns. You will collaborate closely with Communications, HR, ERG champions, designers, and external partners to create meaningful employee experiences across the organization.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Execute internal communications by drafting, reviewing, and publishing employee-facing content (emails, newsletters, intranet, Teams posts, presentations) with high accuracy and consistent tone.
 </li>
 <li>
 Support ERG and employee engagement initiatives by planning, coordinating, and executing events and campaigns in collaboration with ERG champions and HR SPOCs.
 </li>
 <li>
 Manage engagement and communication calendars to ensure timely execution of ERG activities, campaigns, and HR communications.
 </li>
 <li>
 Coordinate with vendors, consultants, and designers for communication assets, creative designs, event logistics, and follow-ups, ensuring on-time delivery.
 </li>
 <li>
 Design and promote engagement campaigns and events, contributing creative ideas for ERG programs and internal communication initiatives.
 </li>
 <li>
 Maintain trackers, documentation, and SharePoint repositories for ERG, communications, attendance, budgets, and governance with high accuracy.
 </li>
 <li>
 Collect, analyze, and report feedback and engagement metrics to assess effectiveness of communications and events.
 </li>
 <li>
 Prepare basic reports, presentations, and updates for leadership, ERG reviews, and internal stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Communications, Journalism, Media Studies, Event Management, Human Resources, or a related field.
 </li>
 <li>
 1&ndash;2 years of experience in internal communications, employee engagement, marketing, or a related role; experience in a fast-paced or tech environment is a plus.
 </li>
 <li>
 Strong written and verbal communication skills with the ability to review content for grammar, clarity, tone, and brand alignment.
 </li>
 <li>
 Demonstrated ability to coordinate events, manage multiple tasks, timelines, and stakeholders with strong organizational and project management skills.
 </li>
 <li>
 Creative, proactive, and enthusiastic about storytelling, culture building, employee engagement, and workplace initiatives.
 </li>
 <li>
 Comfortable working with vendors, consultants, designers, and internal teams; proficient in MS Office with basic knowledge of design tools (Canva/Adobe) preferred.
 </li>
 <li>
 Passion for diversity, equity, inclusion, employee well-being, and building a positive workplace culture.
 </li>
 </ul>
 
 
 
 
 If interested, please share the resumes with prerna.paithankar@sakon.com.
 
 
 
</div>

Executive-Internal Communications & Employee Engagement

The Adecco Group

<div>
 
 
 
 Position Name:
 
 
 
 Head Finish Center
 
 
 
 
 
 Location:
 
 
 
 Pune
 
 
 
 
 
 Functional Area:
 
 
 
 Assembly Shop
 
 
 
 
 
 Department:
 
 
 
 Finish Center
 
 
 
 
 
 Reporting Position:
 
 
 
 Head Assembly Shop
 
 
 
 
 
 
 
 
 Qualification:
 
 
 
 Bachelor / Diploma in Engineering Mechanical, Automobile.
 
 
 
 
 
 Years of Experience: :
 
 
 
 20 / 22 years
 
 
 
 
 
 
 
 
 Purpose of the Position:
 
 
 
 
 This position is responsible for fulfilment of production programs with defined KPI of Production, Quality, safety, Maintenance and finance through cost reduction, continuous improvement and productivity improvement etc. in assembly production. Control and monitor fulfilment of departmental KPI like volume, DOK at check points, Product Audit QK, productivity targets etc . Ensure New Project Planning and Implementation for Infrastructure, Manpower Planning, Project KPI monitoring at each stage. Changepoint implementation. Responsible for Compliance of VDA, QMS, EnMS, and EMS requirement in Production Area. Co-ordinate India 2.5, and BEV Project for implementing smooth Production Processes. To control and monitor fulfillment of KPi&rsquo;s for individual centers &ndash; Yard actions / Recovery and also strategize infra and activities relating to yard and Port activity. Plan and organize electrical expertise and infra required for Assembly Production, Finish Center, and Yard.
 
 
 
 
 
 
 
 Key Responsibilities-
 
 
 
 <ul>
 <li>
 Instructs and control process, guides, sub-ordinators for quality performance, Develop coordination with other Departments for smooth running of operations in area. Organization and Participation in level appropriate rounds and standard meetings. Participate in SFM and other production rounds
 </li>
 <li>
 Analyses critical production issues and highlights in management meetings
 </li>
 <li>
 Audits shop floor with Production coordinator, give suggestion for improvement of visual management
 </li>
 <li>
 Guides for sustenance of 100 % qualification of employees
 </li>
 <li>
 Advice for modern methods for efficient qualification like virtual trainings, analyze possible qualification gaps, and develop solutions with team.
 </li>
 <li>
 Approves the new process standards after verification before implementation
 </li>
 <li>
 Advice for new skills development of employees, Ensure safe work practices and legal safety compliances.
 </li>
 <li>
 Manages standard implementation and verifies in shop floor rounds, drive proactively the continuous improvement process in shop through KVP and best practices implementation.
 </li>
 <li>
 Suggest and Approve changes in standards
 </li>
 <li>
 
 Ensure implementation of QMS ISO 9001; ISO 14001 (Environment MS); VDA 6.3 Process audit; ISO 50001, ISO 45001:2018 Standard Occupational Health and Safety
 
 </li>
 <li>
 Responsible for the people of his shop for using PPEs
 </li>
 <li>
 Analyses the daily reports, take actions against recurring problems
 </li>
 <li>
 Authorized to give deviations to meet targets
 </li>
 <li>
 Advice for improvements in action plans if required
 </li>
 <li>
 Plans backup strategies key performance indicators, use strategic given KPIs, and develop operational KPIs which are understood by staff.
 </li>
 <li>
 Manages discipline in shop, develop strategies for de-escalation of conflicts, and prevention of misconduct
 
 
 </li>
 <li>
 Drive forums like Quick Kaizens, Idea managements, KVP and Problem solving workshops
 </li>
 <li>
 Defines and Control problem solving processes, necessary organizational steps, potential for future improvement, drive necessary projects
 </li>
 <li>
 Advices on Continuous Improvement Process; Efficiency Program and Idea Management
 </li>
 <li>
 Drive the process, distribute targets for workshop and idea Management, Do Investment Planning to maintain and build plant manpower and machinery capability. Plan for achievement of cost reduction targets.
 </li>
 <li>
 Decide implementation strategy and action plan for top 3 problems from production and maintenance
 </li>
 <li>
 Authorize implementation of ECN, Model year and new projects
 </li>
 <li>
 Authorize Rotation, allocation of workplaces, hiring/dismissal, transfer Check and give approval
 </li>
 <li>
 Decide appraisal score of production coordinator with management
 </li>
 <li>
 Decide the data required for qualification dialogue
 </li>
 </ul>
</div>

Finishing Manager

<div>
 
 
 
 Role Overview/Your Impact
 
 
 
 
 The Lead Analyst will serve as a for financial analytics services using enterprise customer telecom expense management (TEM) solutions. The Wireless team is responsible for analyzing US telecommunication costs using TEM software applications and working closely with Sakon customers based in the United States. Important metrics include process design, customer engagement and relationship management, customer satisfaction and SLAS compliance, inventory management. The Lead Analyst will be accountable for the performance, quality, resource planning, and meeting/exceeding contractual service level agreements (SLAs). The Lead Analyst will have overall accountability for the transition of new end user customers to GSG service delivery.
 
 
 &bull;Be the Lead Analyst for various US based and international clients to manage their telecom spend and processes using GSG Mobile Manager Software.
 
 
 &bull;Use GSG proprietary tools and software's to perform various analytical and reporting functions. Be the MPOC (Main point of contact) for US based customers. Participate in meetings and conference calls to facilitate client and internal communications.
 
 
 &bull;Assist in implementation of new customers.
 
 
 &bull;Prepare Project Plan and estimated turnaround
 
 
 &bull;Perform audit or analysis relating to cost control and all related activities
 
 
 &bull;Procure project related information from Client, Vendor or concerned project interfaces
 
 
 &bull;Preparation &amp; Presentation of Standard reports as required &amp; requested
 
 
 &bull;Ability to work on Ad-hoc reporting requests using logical analysis and deep dive approach Coordinate with different teams to procure information or status of tasks related to the project assigned
 
 
 &bull;Assign tasks and monitor the performance of the team members
 
 
 &bull;Mentor and train new resources
 
 
 &bull;Perform Quality Checks to ensure accuracy of work completed &amp; reported
 
 
 &bull;Documentation of new processes or custom requests from Clients
 
 
 &bull;Excellent organization, planning and project management skills
 
 
 &bull;Experience in handling offshore clientele, onsite client experience preferred
 
 
 
 
 What Does the team do
 
 
 
 
 The Optimization team is responsible for analyzing US telecommunication costs using TEM software applications and working closely with SAKON customers based in the United States. It uses enterprise customer telecom expense management (TEM) solutions. They analyze telecom costs, ensure accurate billing, and identify cost-optimization opportunities. The team is responsible for maintaining service quality, monitoring performance metrics, and ensuring SLA compliance. They also focus on effective resource planning and process management to ensure smooth service delivery. Overall, they contribute to client satisfaction through structured reporting, quality checks, and strong stakeholder coordination.
 
 
 
 
 Our Expectations
 
 
 
 
 &bull;Any graduate/PG/ BE / MBA /CA / CA Inter or combination with relevant experience
 
 
 &bull;Analyzing data or costs and reporting
 
 
 &bull;Cost Control or Cost Audit
 
 
 &bull;Quality Check involving processes or transactions
 
 
 &bull;Documentation on processes or process transition
 
 
 &bull;Presentation experience to C-level management
 
 
 &bull;Telecom domain experience will be an added advantage
 
 
 &bull;Excellent Communication, Presentation and Reporting skills
 
 
 &bull;Fair Knowledge of the Telecom Industry / Telecom Billing
 
 
 &bull;Flair for obtaining information
 
 
 &bull;Strong PC skills - especially Microsoft office
 
 
 &bull;Ability to work under pressure of deadlines
 
 
 &bull;Ability to work in a team
 
 
 &bull;Team management skill would be an added advantage
 
 
 &bull;Ability to adapt to different software.
 
 
 
 
 The SAKON Spirit
 
 
 
 
 At Sakon, teamwork and excellence define our culture. Our diverse team of engineers, telecom experts, and CPAs share a passion for innovation and service. Driven by collaboration, our global teams deliver exceptional customer experiences, combining technical expertise with a human touch to achieve great results with enthusiasm and care.
 
 
 
 
 Benefits and Perks
 
 
 
 
 &bull;Flexible Holiday Policy (choose your own holidays)
 
 
 &bull;Hybrid Working Options
 
 
 &bull;Life &amp; Medical Insurance
 
 
 &bull;Focus on Skill Development, Re-imbursement for Certifications
 
 
 &bull;Wifi-Mobile bill reimbursement
 
 
 &bull;Employee well-being activities
 
</div>

Lead Analyst-Optimization

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