general counsel

head of legal - matar

legal advisor

legal counsel

head of compliance

head of legal matar

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Head of Legal - MATAR
</div></div><div><div>Ref #
</div><div>227250
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 03-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role:</b></p><p>
This role is accountable and responsible to lead and manage a team of legal specialists, provide legal advice on variety of matters to stakeholders and senior management and to review and negotiate major contracts related to MATAR functions.</p><p><b>
Key responsibilities:</b></p><ul><li><p>
Protect MATAR's legal interest and provide strategic advice to MATAR's top management and drive achievement of MATAR's strategic goals as defined by the relevant strategy.</p></li><li><p>
Act as the primary point of contact and interface between MATAR and QR Group Legal to ensure consistency in legal approach and advice.</p></li><li><p>
Ensure compliance and oversight of key governance agreements i.e. (airport operating/concession agreement).</p></li><li><p>
Develop and implement procedures for contract management and administration to ensure compliance with Group and MATAR policies (where relevant), thereby contributing to MATAR's overall corporate governance standards.</p></li><li><p>
Define and own MATAR's standards and templates for legal document preparation to standardize processes across the organization.</p></li><li><p>
Negotiate, draft, and implement' a wide variety of complex and multiparty agreements, including key partnerships and strategic contracts within the Qatar Airways group and external vendors to align with MATAR's business strategy.</p></li><li><p>
Support senior management in development and oversight of MATAR's Compliance Register.</p></li><li><p>
Coordinate the effective implementation and management of strategic contracts in line with corporate objectives, legal requirements, and procedures to protect MATAR's interests.</p></li><li><p>
Facilitate the development and upkeep of strategic procedures for contracts and procurement to support compliance and risk mitigation.</p></li><li><p>
Act as a point of contact for external and internal audits, including DOA compliance oversight.</p></li><li><p>
Review, draft, interpret, and negotiate major contracts and legal documents related to MATAR functions to mitigate legal risks and minimize exposure.</p></li><li><p>
Oversight and reporting responsibility regarding monthly governance meetings between MATAR and QR Group Legal to ensure alignment on legal matters and decision-making.</p></li><li><p>
Represent Legal as a member of MATAR's Risk &amp; Compliance Committee to contribute to enterprise-level legal oversight.</p></li><li><p>
Identify and evaluate legal risks arising from contractual positions and advise the business to inform appropriate decisions.</p></li><li><p>
Support and advise MATAR departments on legal matters related to contract interpretation and implementation to ensure compliance with legal standards.</p></li><li><p>
Provide proactive legal assistance and commercial legal advice to protect MATAR's interests and reputation, while maintaining an arm's length approach when advising on agreements between MATAR and QR Group entities.</p></li><li><p>
Advise on strategies to minimize liability and legal exposure across MATAR's operations.</p></li><li><p>
Review and update departmental legal templates, standard terms, and conditions to meet evolving legal requirements.</p></li><li><p>
Support the QR Group Dispute &amp; Litigation Team, in the resolution of legal disputes through litigation, arbitration, or settlement to safeguard MATAR's legal position and interests.</p></li><li><p>
Liaise with QR Group external legal counsel on specific matters to ensure quality legal support.</p></li><li><p>
Perform additional legal duties as assigned by the Head of Department to support department objectives.</p></li><li><p>
Develop and maintain strong professional relationships with stakeholders and senior management across MATAR and QR.</p></li><li><p>
Support, propose, and implement approved business process improvements and service level agreements to facilitate achieving high performance standards.</p></li><li><p>
Perform other department duties related to his/her position as directed by the Head of the Department.</p></li></ul><br>
<p></p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you:</b></p><ul><li>
Bachelor's Degree or Equivalent with Minimum 10 years of job- related experience.</li><li>
Law Degree.</li><li>
Multi-disciplinary exposure (e.g., IT, facilities, commercial).</li><li>
Previous experience as a corporate lawyer or lead counsel.</li><li>
Ability to articulate strategic views and provide advice to top management.</li><li>
Excellent legal drafting and negotiation skills.</li><li>
Ability to communicate complex legal matters and take direction from senior management.</li><li>
Strong written and verbal communication skills in English and/or Arabic.</li><li>
Analytical thinking and sound judgment with high standards of integrity.</li><li>
Attention to detail and ability to manage multiple projects under pressure.</li><li>
Ability to learn new areas of law quickly, effectively and assimilate facts accurately.</li><li>
Strong managerial skills: ability to delegate, coach, and guide junior legal staff while managing workflow and priorities.</li><li><p>
Ability to apply commercial acumen to assess legal impact on business operations and reputational risk.</p></li><li><p>
Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.</p></li></ul><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=227250</div></div></div></div></div></div></div></div>

Head of Legal - MATAR

Hamad International Airport

<div>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <p>
  This role is accountable and responsible to lead and manage a team of legal specialists, provide legal advice on variety of matters to stakeholders and senior management and to review and negotiate major contracts related to MATAR functions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key responsibilities:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Protect MATAR's legal interest and provide strategic advice to MATAR's top management and drive achievement of MATAR's strategic goals as defined by the relevant strategy.
  </li>
  <li>
   Act as the primary point of contact and interface between MATAR and QR Group Legal to ensure consistency in legal approach and advice.
  </li>
  <li>
   Ensure compliance and oversight of key governance agreements i.e. (airport operating/concession agreement).
  </li>
  <li>
   Develop and implement procedures for contract management and administration to ensure compliance with Group and MATAR policies (where relevant), thereby contributing to MATAR's overall corporate governance standards.
  </li>
  <li>
   Define and own MATAR's standards and templates for legal document preparation to standardize processes across the organization.
  </li>
  <li>
   Negotiate, draft, and implement' a wide variety of complex and multiparty agreements, including key partnerships and strategic contracts within the Qatar Airways group and external vendors to align with MATAR's business strategy.
  </li>
  <li>
   Support senior management in development and oversight of MATAR's Compliance Register.
  </li>
  <li>
   Coordinate the effective implementation and management of strategic contracts in line with corporate objectives, legal requirements, and procedures to protect MATAR's interests.
  </li>
  <li>
   Facilitate the development and upkeep of strategic procedures for contracts and procurement to support compliance and risk mitigation.
  </li>
  <li>
   Act as a point of contact for external and internal audits, including DOA compliance oversight.
  </li>
  <li>
   Review, draft, interpret, and negotiate major contracts and legal documents related to MATAR functions to mitigate legal risks and minimize exposure.
  </li>
  <li>
   Oversight and reporting responsibility regarding monthly governance meetings between MATAR and QR Group Legal to ensure alignment on legal matters and decision-making.
  </li>
  <li>
   Represent Legal as a member of MATAR's Risk &amp; Compliance Committee to contribute to enterprise-level legal oversight.
  </li>
  <li>
   Identify and evaluate legal risks arising from contractual positions and advise the business to inform appropriate decisions.
  </li>
  <li>
   Support and advise MATAR departments on legal matters related to contract interpretation and implementation to ensure compliance with legal standards.
  </li>
  <li>
   Provide proactive legal assistance and commercial legal advice to protect MATAR's interests and reputation, while maintaining an arm's length approach when advising on agreements between MATAR and QR Group entities.
  </li>
  <li>
   Advise on strategies to minimize liability and legal exposure across MATAR's operations.
  </li>
  <li>
   Review and update departmental legal templates, standard terms, and conditions to meet evolving legal requirements.
  </li>
  <li>
   Support the QR Group Dispute &amp; Litigation Team, in the resolution of legal disputes through litigation, arbitration, or settlement to safeguard MATAR's legal position and interests.
  </li>
  <li>
   Liaise with QR Group external legal counsel on specific matters to ensure quality legal support.
  </li>
  <li>
   Perform additional legal duties as assigned by the Head of Department to support department objectives.
  </li>
  <li>
   Develop and maintain strong professional relationships with stakeholders and senior management across MATAR and QR.
  </li>
  <li>
   Support, propose, and implement approved business process improvements and service level agreements to facilitate achieving high performance standards.
  </li>
  <li>
   Perform other department duties related to his/her position as directed by the Head of the Department.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    About you:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's Degree or Equivalent with Minimum 10 years of job- related experience.
  </li>
  <li>
   Law Degree.
  </li>
  <li>
   Multi-disciplinary exposure (e.g., IT, facilities, commercial).
  </li>
  <li>
   Previous experience as a corporate lawyer or lead counsel.
  </li>
  <li>
   Ability to articulate strategic views and provide advice to top management.
  </li>
  <li>
   Excellent legal drafting and negotiation skills.
  </li>
  <li>
   Ability to communicate complex legal matters and take direction from senior management.
  </li>
  <li>
   Strong written and verbal communication skills in English and/or Arabic.
  </li>
  <li>
   Analytical thinking and sound judgment with high standards of integrity.
  </li>
  <li>
   Attention to detail and ability to manage multiple projects under pressure.
  </li>
  <li>
   Ability to learn new areas of law quickly, effectively and assimilate facts accurately.
  </li>
  <li>
   Strong managerial skills: ability to delegate, coach, and guide junior legal staff while managing workflow and priorities.
  </li>
  <li>
   Ability to apply commercial acumen to assess legal impact on business operations and reputational risk.
  </li>
  <li>
   Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
  </li>
 </ul>
 <p>
 </p>
</div>


<div>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <p>
  To lead the landside operations and ensure the smooth-running operations as well as providing business solutions for all public transport related aspects of the business included - but not limited to - all airport car parks -- long term, short term and staff, Taxi services, water taxi, public bus/metro transportation, car rental. Provides a strategic input to the management and uses the best industry practice to determine the strategy to be developed for the transportation and logistics at the airport and supports their development and implementation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    <br/>
    Strategic Responsibilitie
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   s
   <br/>
   Ensures that transportation and parking facilities are in line with MATAR strategic objectives and plans to introduce means of transportation at the airport, by conducting market search/customer service survey to ensure customer satisfaction and introduce any required improvement
  </li>
  <li>
   s.Working closely with MOTC (Ministry of Transport &amp; Communication) to understand the transportati
  </li>
  <li>
   onpolicy and the areas of implementation/ development in the airport premises, providing feedback on the projects feasibility being subject matter expert and act on behalf of HIA being the owner of the property, in order to meet the State of Qatar visio
  </li>
  <li>
   n.Provides strategic input to the SM Terminal Operation and uses best industry practice to determine the strategy to be developed for the transportation at the airport and supports their development and implementatio
  </li>
  <li>
   n.Lead the coordination with Facilities &amp; Operations management to develop in order to deliver end-to-end car park strateg
  </li>
  <li>
   y.Ensures that the airport operator facilitates the transportation &amp; parking strategy, implementation and management, by having the various means of transportation available for the passengers and staff, to/ from airport, by planning the activity well in advance, working with Ops Planning and Strategy team to get inputs, in order to ensure that all needs are cater during the regular and major events such as (FIFA 2022, Asian games, etc.
  </li>
  <li>
   ).To continuously make provision and plans to enhance the Landside Business Module, by working with Expansion team to provide alternative options and traffic management plans within Landside in order to have smooth access to PTC (Passenger Terminal Complex), Bus Pavilion and midfield are
  </li>
  <li>
   a.Coordinate with HIA Strategy Department to implement all approved logistics planning concepts, by monitoring on the ground all impacted areas and ensuring that all measures safe and correctly implemented on groun
  </li>
 </ul>
 <p>
  <strong>
   <u>
    d.Operational Responsibiliti
   </u>
  </strong>
 </p>
 <ul>
  <li>
   esDevelops and evaluate SOPs in a timely manner for carparks and all transportation related procedures for the airpor
  </li>
  <li>
   t.Ensure sufficient availability and quality of transportation service providers such as taxis, charter buses, etc., this is done by coordinating with Mowasalat / Karwa - having regular meeting, sharing MATAR Vision and 05 star standard guidelines and ensuring that the Buses, Taxis and Limos are as per the standard. Also coordinating with MATAR service provider and other events Fleet Cordinatores for shuttle buse
  </li>
  <li>
   s.Ensure offering of comprehensive and broad transportation branding service, incl. bus, taxi, limousines, etc. by working together with Marketing &amp; Communicating to update MATAR website and social media on the facilities, rates and all other authorized service
  </li>
  <li>
   s.Ensure that preventive maintenance programme is implemented &amp; effectively managed, by coordinating and planning with Facilities Management on the schedule activities without having a logistic impact and to raise a call for any emergency and repairing maintenanc
  </li>
  <li>
   e.Monitoring operational performance (as per MATAR SOPs) of all rent a car company by meeting with their representative, highlighting passengers' feedback in order to ensure a Five Star continuous service level is consistently provide
  </li>
  <li>
   d.Manages all traffic within the airport premises in the relevant areas, this is done by coordinating with the MATAR stakeholders and Traffic department, reviewing requests for planned activities, and providing a traffic solution in order not impact the logistic flo
  </li>
  <li>
   w.Perform other department duties related to his/her position as directed by the Head of the Departmen
  </li>
 </ul>
 <p>
  <strong>
   <u>
    t.About yo
   </u>
  </strong>
 </p>
 <ul>
  <li>
   u:Bachelor's Degree or Equivalent with Minimum 8 years of job-related experien
  </li>
  <li>
   ceKnowledge of operational process, systems and procedures, training requirement
  </li>
  <li>
   s.Must haw strong time management and organizational skills (experience in the field of project- management/-work is of advantage
  </li>
  <li>
   ).Proven stakeholder managemen
  </li>
  <li>
   t.High degree of self-motivation and be able develop new concepts quickl
  </li>
  <li>
   y.Must be innovative and be able to think strategically out of the bo
  </li>
  <li>
   x.Must have exceptional interpersonal, organizational and communication skill
  </li>
  <li>
   s.Ability to produce accurate work sometimes under tight timescale
  </li>
  <li>
   s.Attention to detail with ability to focus on key deliverables in a holistic programme/work strea
  </li>
  <li>
   m.Requires in-depth knowledge of operational working practices and decision mechanism
  </li>
  <li>
   s.Must be able to work as a supportive member of a team in a cross-cultural environmen
  </li>
  <li>
   t.Good analytical skills combined with a solution-oriented approac
  </li>
  <li>
   h.Managerial skills -Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team member
  </li>
  <li>
   s.Work experience at airports/ airlines either working for the airport or consultant would be an advantage on a similar rol
  </li>
  <li>
   e.Proven ability to thrive in a fast-paced environment that is totally customer focused and able to achieve results quickl
  </li>
  <li>
   y.Management experience with airport operational experienc
  </li>
  <li>
   e.Financial/Commercial and Contract Management backgroun
  </li>
  <li>
   d.Experience in senior level role, selling skills, and demonstrated leadership and motivation skill
  </li>
 </ul>
 <p>
  <br/>
 </p>
 s.
</div>


Manager Landside Operations

<div>
 <p>
  <u>
   About the role:
  </u>
 </p>
 <ul>
  <li>
   The role will be responsible to assist team in the implementation of Compliance Monitoring System within MATAR, assist line manager to maintain Hamad and Doha International Airports, compliant with Civil Aviation Authority Aerodrome Licensing Requirements in particular to the requirements of EASA rule-based QCAR 006 (as amended). Also, responsible to support line manager in developing and implementing programs to fulfill the Aerodrome Licensing Requirements.
  </li>
  <li>
   You will perform regular review of Operational and Maintenance SOPs for gap analysis to ensure continuous improvement and their compliance with the licensing requirement.
  </li>
  <li>
   You will assist line manager in maintaining the Certification Basis (CB) documents for Doha International Airport and Hamad International Airport up to date.
  </li>
  <li>
   You will participate in the internal audits and inspections of MATAR departments/sections to ensure that all internal departments, operating at HIA/DIA aerodromes, are ensuring compliance with EASA Rule-based QCAR 006 (as amended) requirements, HIA/DIA Aerodrome Manuals and SMS policy.
  </li>
  <li>
   You will coordinate the necessary Corrective Action/Preventive Action (CAPA) post-QCAA Safety Oversight Audit
  </li>
  <li>
   You will assist team in preparation of Audit Checklists for Internal Audits of MATAR departments and Sections and participate in MATAR Internal Audit process
  </li>
  <li>
   You will follow Up with various MATAR departments/sections for the agreed Corrective Action Implementation.
  </li>
  <li>
   You will perform regular review of data provided in the AIP for its currency and accuracy.
  </li>
 </ul>
 <p>
  <u>
   About You:
  </u>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s Degree or Equivalent with Minimum 3 years of job-related experience
  </li>
  <li>
   Must have industry experience within aerodromes with accreditation acceptable to the role
  </li>
  <li>
   Must have previous experience in aerodrome operations or internal audits
  </li>
  <li>
   Should have strong understanding and experience in Aerodrome Safety Management Systems
  </li>
  <li>
   Should have strong understanding and experience of ICAO Annex 14
  </li>
  <li>
   Must have attended training on SMS Implementation
  </li>
  <li>
   Must have experience in preparing/developing documents, manuals and Standard Operating Procedures
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Compliance Monitoring Officer

<div><div><div><div><div><div><div><div>Job title
</div><div>Compliance Monitoring Officer
</div></div><div><div>Ref #
</div><div>226895
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 03-Nov-2025</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p>About the role:</p><ul><li> The role will be responsible to assist team in the implementation of Compliance Monitoring System within MATAR, assist line manager to maintain Hamad and Doha International Airports, compliant with Civil Aviation Authority Aerodrome Licensing Requirements in particular to the requirements of EASA rule-based QCAR 006 (as amended). Also, responsible to support line manager in developing and implementing programs to fulfill the Aerodrome Licensing Requirements.</li><li> You will perform regular review of Operational and Maintenance SOPs for gap analysis to ensure continuous improvement and their compliance with the licensing requirement.</li><li> You will assist line manager in maintaining the Certification Basis (CB) documents for Doha International Airport and Hamad International Airport up to date.</li><li> You will participate in the internal audits and inspections of MATAR departments/sections to ensure that all internal departments, operating at HIA/DIA aerodromes, are ensuring compliance with EASA Rule-based QCAR 006 (as amended) requirements, HIA/DIA Aerodrome Manuals and SMS policy.</li><li> You will coordinate the necessary Corrective Action/Preventive Action (CAPA) post-QCAA Safety Oversight Audit</li><li> You will assist team in preparation of Audit Checklists for Internal Audits of MATAR departments and Sections and participate in MATAR Internal Audit process</li><li> You will follow Up with various MATAR departments/sections for the agreed Corrective Action Implementation.</li><li> You will perform regular review of data provided in the AIP for its currency and accuracy.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p>About You:</p><ul><li> Bachelor&rsquo;s Degree or Equivalent with Minimum 3 years of job-related experience</li><li> Must have industry experience within aerodromes with accreditation acceptable to the role</li><li> Must have previous experience in aerodrome operations or internal audits</li><li> Should have strong understanding and experience in Aerodrome Safety Management Systems</li><li> Should have strong understanding and experience of ICAO Annex 14</li><li> Must have attended training on SMS Implementation</li><li> Must have experience in preparing/developing documents, manuals and Standard Operating Procedures</li></ul><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=226895</div></div></div></div></div></div></div></div>

<div>
 <p>
  <strong>
   <u>
    About the role:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Hamad International Airport is seeking a highly skilled and organized individual to join our team as
   <strong>
    Manager Customer Service and Accessibility
   </strong>
   . If you thrive in a dynamic environment, possess excellent customer service experience, develop and implement customer service strategies, communication skills, and have a proven track record in fostering a culture of continuous improvement and inclusivity and, can help us to achieve this ambition by:
  </li>
  <li>
   Support MATAR customer experience strategic objectives to provide a continuous path of improvement for airports in the area of accessibility for passengers with disabilities.
  </li>
  <li>
   Develop and implement policies, programs and processes that demonstrate a continuous evolving strategy to measure, evaluate, and improve HIA accessibility management and culture
  </li>
  <li>
   Delivers customer-oriented metrics and analytics by evaluating available data and methods to select measurements, reports and metrics that provide clear and valuable insights about customer needs and satisfaction.
  </li>
  <li>
   Driving innovation in service delivery, leveraging technology to improve responsiveness and inclusivity
  </li>
  <li>
   Manages and takes end to end ownership of customer service strategy for MATAR Terminal Operations and develops and implements customer service policies, standards, and procedures to maintain or increase customer satisfaction.
  </li>
  <li>
   Support terminal operations shift leaders to monitor and manage the day-to-day delivery of customer service policies, standards, and procedures to maintain or increase customer satisfaction.
  </li>
  <li>
   Manage, control and monitor the training programs (customer service &amp; accessibility) for MATAR employees and stakeholders to ensure their skills and knowledge contribute to maintain and improve customer satisfaction.
  </li>
  <li>
   <strong>
    Qualifications
   </strong>
  </li>
  <li>
   <strong>
    About you:
   </strong>
  </li>
  <li>
   Relevant College or University qualification to min bachelor&rsquo;s level or equivalent
  </li>
  <li>
   Minimum 6 years of relevant experience
  </li>
  <li>
   Proven senior influencing and relationship management skills that demonstrate ability to balance and manage diverse stakeholder interest.
  </li>
  <li>
   Strategic thinker and change agent. Ability to challenge current practices and to generate support for/and drive through change.
  </li>
  <li>
   Strong people management, creates an empowering environment, encouraging individual ownership and initiative
  </li>
  <li>
   Managerial skills - Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Manager Customer Service and Accessibility

Commercial Bank

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Conducting and handling all tasks and roles related to criminal Paralegal Officer mentioned in the attached document (Litigation Manuel) within the specific time frame.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Accountabilities
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Criminal Case Intake and Documentation
  </li>
  <li>
   Receive newly initiated criminal files from business units and ensure timely legal action.
  </li>
  <li>
   Acknowledge receipt of post-dated cheques (PDCs) along with related documentation (e.g., Letter of Undertaking/Letter, Hand-over forms, QID/CR etc).
  </li>
  <li>
   Verify and review all documents and sign as the official custodian for the original cheques received along with the Hand over form.
  </li>
  <li>
   Document Review and System Update
  </li>
  <li>
   Review criminal hand-over documentation and ensure it includes cheque advice, QID/CR, and original cheque.
  </li>
  <li>
   Cross-check hand-over forms with updated data in the RCS (legal system) and approve cases for further action.
  </li>
  <li>
   Cheque Classification and Management
  </li>
  <li>
   Categorize cheques by type (post-dated, returned) and ensure alignment with related cheque advice.
  </li>
  <li>
   Prepare and maintain Excel sheets capturing key cheque information (amount, signatory, due date, and cheque number).
  </li>
  <li>
   Store original cheques in secure legal custody under designated folders.
  </li>
  <li>
   Cheque Processing
  </li>
  <li>
   Monitor and ensure timely posting of cheques within a two-day window, if applicable.
  </li>
  <li>
   Validate that returned cheque advice does not exceed 30-day validity based on customer default.
  </li>
  <li>
   Case File Preparation
  </li>
  <li>
   Compile physical case files and ensure full updates in RCS, including scanned copies of all supporting documentation.
  </li>
  <li>
   Upload relevant attachments in the RCS for internal recordkeeping.
  </li>
  <li>
   Police Complaint Submission
  </li>
  <li>
   Draft and submit formal complaints to the Police Department, ensuring all required documentation is attached (including CB&rsquo;s request for binding the defendant).
  </li>
  <li>
   Follow up with authorities to obtain police case numbers and ensure updates in the RCS and complaint registers.
  </li>
  <li>
   Archiving and Legal Records
  </li>
  <li>
   Archive all complaint documents, original cheques, and cheque advice in both legal custody report and digital e-store.
  </li>
  <li>
   Judicial and Public Prosecution Follow-Up
  </li>
  <li>
   Monitor and follow up on case hearings daily, if applicable.
  </li>
  <li>
   Provide weekly hearing schedules to relevant LO/LM and paralegal teams.
  </li>
  <li>
   Attend court judgments and submit requests to collect the judgment order with writ of execution in order to proceed with the enforcement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Accountabilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   External Coordination
  </li>
  <li>
   Liaise with the Police Department upon notification and attend hearings.
  </li>
  <li>
   Liaise with the Public prosecution upon notification and attend the investigation.
  </li>
  <li>
   Coordinate with business units to provide court-required justifications.
  </li>
  <li>
   Manage the cancellation process for closed criminal cases with the Public Prosecution after working hours.
  </li>
  <li>
   Liaise with External Law firms upon request.
  </li>
  <li>
   Cheque Collection and Suspense Account Monitoring
  </li>
  <li>
   Receive payments from the Public Prosecution and ensure prompt deposit into the legal suspense account.
  </li>
  <li>
   Notify LO/LM on the same day regarding recovery amount received from the court
  </li>
  <li>
   Monitor and reconcile transfers from civil courts into the legal suspense account.
  </li>
  <li>
   Notify the business of recoveries and ensure crediting to customer accounts.
  </li>
  <li>
   Legal System and Case Tracker Maintenance
  </li>
  <li>
   Ensure daily updates to the legal system (RCS) and monitor criminal case developments using the marker checker process.
  </li>
  <li>
   Financial Reconciliation and Reporting
  </li>
  <li>
   Maintain monthly reconciliation records for recovery amounts through civil and criminal proceedings.
  </li>
  <li>
   Share reconciliation reports with the Head of Admin and CLO .
  </li>
  <li>
   Prepare and submit a Monthly Criminal Case Report detailing case outcomes to the Paralegal Manager, Head of Admin, and CLO.
  </li>
  <li>
   Prepare monthly reports for case cancellations (criminal and civil) and maintain organized records.
  </li>
  <li>
   Generate monthly reports for all complaints scheduled for filing and share them with relevant stakeholders.
  </li>
  <li>
   Produce monthly reports for legal suspense recovery payments and share it with Head of Admin.
  </li>
  <li>
   Administrative Responsibilities
  </li>
  <li>
   Handle administrative duties as requested by the Head of Admin and CLO.
  </li>
  <li>
   Adhere to Legal DOA, SOP, and Ensure do not breach Legal bank policies.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors degree in law
  </li>
  <li>
   Knowledge of criminal procedures
  </li>
  <li>
   It skills ( MS office )
  </li>
  <li>
   Attention to details
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <strong>
  Required Experience: 1 to
 </strong>
 <strong>
  3 years of experience
 </strong>
</div>


Paralegal Officer (Qatari & Children of Qatari mother)

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Paralegal Officer (Qatari & Children of Qatari mother)