commercial operations manager Jobs in Mangaluru

commercial operations manager

hr service delivery associate Jobs in Mangaluru

hr service delivery associate

operations executive

area service manager

associate - operations

head of service operations

Ola Electric

<div>
 
 
 Job Description
 
 
 
 
 Job Title:
 
 Service Head
 
 
 
 Location:
 
 Bengaluru (with pan-India oversight)
 
 
 
 Department:
 
 Customer Service &amp; After Sales
 
 
 
 Reports To
 
 : CEO
 
 
 
 
 
 
 
 
 
 Job Summary
 
 
 
 We are seeking an experienced and dynamic Service Head to lead Ola Electric&rsquo;s national service and after-sales operations. The role will be responsible for driving service excellence, customer satisfaction, and operational efficiency across the company&rsquo;s growing EV portfolio. The ideal candidate will have extensive experience managing multi-location service networks, developing scalable service delivery models, implementing digital solutions, and building customer-centric teams. This role is pivotal in ensuring a seamless ownership experience and strengthening Ola Electric&rsquo;s brand promise of reliability and innovation.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ol>
 <li>
 
 Service Strategy and Network Management
 
 </li>
 </ol>
 <ul>
 <li>
 Develop and execute a comprehensive service strategy aligned with business growth, product roadmap, and customer experience goals.
 </li>
 <li>
 Plan and expand the national service network, including company-owned and franchisee-operated service centers.
 </li>
 <li>
 Optimize service infrastructure, capacity planning, and geographic coverage to ensure accessibility and efficiency.
 </li>
 </ul>
 
 
 2. Customer Experience and Quality Assurance
 
 
 <ul>
 <li>
 Establish and track key service KPIs such as turnaround time (TAT), first-time fix rate (FTFR), Net Promoter Score (NPS), and warranty cost control.
 </li>
 <li>
 Build robust systems for customer feedback management and issue resolution.
 </li>
 <li>
 Ensure adherence to Ola&rsquo;s quality and safety standards across all service points.
 </li>
 </ul>
 
 
 3.After-Sales Operations and Process Excellence
 
 
 <ul>
 <li>
 Design and implement standardized operating procedures (SOPs) for service centers, mobile service operations, and roadside assistance.
 </li>
 <li>
 Leverage technology to digitize service workflows, customer engagement, and performance tracking.
 </li>
 <li>
 Drive continuous improvement programs to enhance efficiency, reduce downtime, and improve spare parts availability.
 </li>
 </ul>
 
 
 4.Spare Parts and Warranty Management
 
 
 <ul>
 <li>
 Oversee end-to-end spare parts supply chain &mdash; demand forecasting, procurement, logistics, and inventory optimization.
 </li>
 <li>
 Define warranty policies, manage claims processing, and ensure cost-effective warranty operations.
 </li>
 <li>
 Collaborate with product and engineering teams for root-cause analysis and corrective actions on recurring issues.
 </li>
 </ul>
 
 
 5.Team Leadership and Capability Building
 
 
 <ul>
 <li>
 Lead and mentor regional service managers, technical trainers, and service operations staff.
 </li>
 <li>
 Build strong training programs for service technicians and dealer partners to ensure technical excellence.
 </li>
 <li>
 Foster a culture of customer obsession, accountability, and operational excellence.
 </li>
 </ul>
 
 
 6.Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Partner with Product, Quality, and Engineering teams to provide feedback on field performance and reliability.
 </li>
 <li>
 Collaborate with Sales, Marketing, and Customer Support for seamless pre- and post-sales customer journeys.
 </li>
 <li>
 Support launch readiness and service preparedness for new vehicle introductions.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Skills and Qualifications
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Engineering (Mechanical, Electrical, or Automobile); MBA preferred.
 </li>
 <li>
 Experience: 15+ years in automotive or EV service operations, with at least 5 years in a national or regional leadership role.
 </li>
 <li>
 Domain Knowledge: Deep understanding of EV systems, diagnostics, service delivery models, and customer lifecycle management.
 </li>
 <li>
 Technical Skills: Exposure to service management systems (DMS), CRM tools, and digital service platforms.
 </li>
 <li>
 Leadership: Proven experience in managing large, distributed teams and multi-tier dealer/service networks.
 </li>
 <li>
 Analytical Skills: Strong data-driven mindset with ability to interpret service metrics and drive actionable insights.
 </li>
 <li>
 Communication: Excellent stakeholder management, negotiation, and presentation skills.
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Attributes
 
 <ul>
 <li>
 Experience in scaling service operations for new-age mobility, EV, or premium two-wheeler brands.
 </li>
 <li>
 Exposure to digital service transformation, predictive maintenance, and connected vehicle diagnostics.
 </li>
 <li>
 Track record of improving NPS, service efficiency, and cost optimization through innovation.
 </li>
 <li>
 Entrepreneurial mindset with ability to thrive in a fast-paced, high-growth environment.
 </li>
 <li>
 Comfortable working in matrixed and cross-functional setups.
 </li>
 </ul>
 
 
 
 
 
 
 
 Career Path
 
 
 Progression to Chief Operating Officer (COO) or Head of Customer Experience roles based on performance, leadership impact, and organizational needs.
 
 
 
</div>

Head of Service Operations

AKM Global

<div>
 
 
 Job Title:
 
 India Operations Head &ndash; Business Expansion &amp; Cross-Cultural Leadership
 
 
 
 Location:
 
 Bangalore, India
 
 
 
 Client:
 
 Leading US-Based Accounting and Taxation Advisory Firm
 
 
 
 
 
 
 About Our Client:
 
 
 
 Our client is a leading US-based accounting and taxation advisory firm, renowned for delivering high-quality services including tax planning, compliance, and business advisory. With a presence in multiple global markets, the firm is focused on expanding its operations in India. They are looking for an experienced
 
 India Operations Head
 
 to lead their business growth in India, manage cross-functional teams, and bridge the cultural gap between the Indian and US offices. This role requires strong leadership, cultural intelligence, and the ability to drive performance while fostering seamless collaboration between both regions.
 
 
 
 
 
 
 Job Description:
 
 
 
 The
 
 India Operations Head
 
 will be responsible for driving business growth, leading operations, and managing the integration between Indian and US teams. A key part of this role will be to bridge the cultural differences between the teams, ensuring effective communication, collaboration, and alignment on goals. This position requires a leader who understands both Indian and US business cultures and can leverage this knowledge to create an environment of mutual respect, trust, and high performance.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Strategic Business Expansion:
 
 Develop and execute a growth strategy to expand the firm&rsquo;s market presence in India. Identify new business opportunities, build client relationships, and drive revenue growth.
 </li>
 <li>
 
 Cross-Cultural Leadership:
 
 Bridge the cultural gap between Indian and US teams, ensuring effective communication, collaboration, and understanding of business practices across regions.
 </li>
 <li>
 
 Team Leadership &amp; Development:
 
 Lead a diverse, multi-location team of accounting professionals, tax advisors, and business support staff. Foster an inclusive and high-performance culture that encourages collaboration and alignment across different geographies.
 </li>
 <li>
 
 Operational Integration:
 
 Ensure seamless operational integration between the India and US offices, driving efficiency and aligning processes across both regions to meet global standards.
 </li>
 <li>
 
 Client Management:
 
 Build and maintain strong relationships with clients, providing them with top-tier advisory services and ensuring that both local and global teams deliver consistent value.
 </li>
 <li>
 
 Market Intelligence:
 
 Continuously monitor market trends, regulatory changes, and competitor activities in India to stay ahead of the curve and adjust strategies accordingly.
 </li>
 <li>
 
 P&amp;L Oversight:
 
 Manage the financial performance of the India office, ensuring that budget targets are met, and operational costs are effectively managed.
 </li>
 <li>
 
 Innovation &amp; Best Practices:
 
 Implement global best practices while tailoring solutions to the local Indian market. Lead innovation in both service delivery and internal operations to improve efficiency and client satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 
 Experience:
 
 Minimum of 10+ years of senior leadership experience in accounting, taxation, or advisory services, with experience managing cross-functional teams across different locations.
 </li>
 <li>
 
 Cultural Intelligence:
 
 Proven ability to bridge the cultural gap between teams from different regions (India and the US). Understanding of both Indian and US work cultures, business practices, and communication styles.
 </li>
 <li>
 
 Leadership Skills:
 
 Experience in leading and motivating diverse teams, driving collaboration, and managing complex, cross-geography projects.
 </li>
 <li>
 
 Strategic Mindset:
 
 Strong ability to create and execute business strategies that drive growth while adapting to local market dynamics.
 </li>
 <li>
 
 Industry Expertise:
 
 In-depth knowledge of Indian tax laws, accounting regulations, and international advisory standards. Experience in both compliance and advisory services is essential.
 </li>
 <li>
 
 Communication:
 
 Excellent communication skills with the ability to facilitate understanding and alignment between Indian and US teams at all levels.
 </li>
 <li>
 
 Education:
 
 CA (Chartered Accountant) or equivalent in accounting, taxation, or business management. An MBA or similar management qualification is a plus.
 </li>
 </ul>
 
 
 
 
 
 Why Join Our Client:
 
 
 <ul>
 <li>
 
 Global Impact:
 
 Play a key role in expanding a globally recognized firm&rsquo;s footprint in India, with the opportunity to bridge two important business cultures and shape the firm&rsquo;s future in the region.
 </li>
 <li>
 
 Career Growth:
 
 Be part of an expanding business with significant opportunities for leadership advancement as the firm grows its operations in India.
 </li>
 <li>
 
 Dynamic Work Environment:
 
 Work in a collaborative, high-energy environment that values both innovation and operational excellence across borders.
 </li>
 <li>
 
 Competitive Compensation:
 
 Enjoy an attractive salary package, performance-based bonuses, and comprehensive benefits.
 </li>
 </ul>
 
 
</div>

India Operations Head

Unilever

<div>
 
 Job Title: Assistant Manager - Supply Chain Finance
 
 
 
 
 Location: Bangalore
 
 
 
 
 About Unilever
 
 
 
 Be part of the world&rsquo;s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life &ndash; giving us a unique opportunity to build a brighter future.
 
 
 Every individual here can bring their purpose to life through their work. Join us and you&rsquo;ll be surrounded by inspiring leaders and supportive peers. Among them, you&rsquo;ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we&rsquo;ll work to help you become a better you.
 
 
 
 About UniOps
 
 
 
 Unilever Operations (UniOps) is the global technology and operations engine of Unilever offering business services, technology, and enterprise solutions. UniOps serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.
 
 
 
 Job Purpose
 
 
 
 Unilever Australia &amp; New Zealand (ANZ) is a business worth in excess of 1bn AUD Turnover annually and which manufactures and sells well known household brands such as Omo, Dove and Continental Foods.
 
 
 The Supply Chain Finance Business Partner is a key member of the Supply Chain Finance team and is responsible for performance managing end to end Logistics and Business Waste spend. Best possible transport organized into factories, warehouses and customer locations.
 
 
 
 Key Responsibilities
 
 
 
 
 Logistics Finance Partnering
 
 
 
 <ul>
 <li>
 Ensure the integrity and accuracy of Logistics accounting and reporting in the P&amp;L, including journal postings, month-end tasks, accruals, and actual vs forecast analysis.
 </li>
 <li>
 Provide visibility, insights and commentary on Logistics spend performance of the logistics spend and forecast to the Head of Supply Chain Finance and the wider business.
 </li>
 <li>
 Drive Value Improvement Projects (VIP) by providing insights to the logistics team and tracking delivery of savings projects in the P&amp;L.
 </li>
 <li>
 Performance manage the Logistics Team to ensure key Logistics KPIs are delivered.
 
 
 </li>
 </ul>
 
 Business Waste Finance Partnering
 
 
 
 <ul>
 <li>
 Ensure the integrity and accuracy of Business Waste accounting and reporting in the P&amp;L, including journal postings, month-end tasks, provisions, and actual vs forecast analysis.
 </li>
 <li>
 Oversee the end-to-end business waste process to prevent, manage, and eliminate at-risk inventory, with a key focus on slow-moving and obsolete goods.
 </li>
 <li>
 Drive continuous improvement in the business waste process, including optimizing, automating, and simplifying key processes.
 </li>
 <li>
 Performance manage the Planning Team to ensure key Business Waste KPIs are delivered.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Drive simplification and efficiencies in all Supply Chain and SC Finance processes, leveraging technology to automate key tasks.
 </li>
 <li>
 Support SC Finance team during month-end and forecast process, resolve ad hoc issues, and collaborate to achieve SC Finance team goals.
 </li>
 <li>
 Work with the Supply Chain team and extended 3rd party , and hold them accountable against their deliverables in respective areas.
 
 
 </li>
 </ul>
 
 Key Stakeholders
 
 
 
 <ul>
 <li>
 ANZ Head of Supply Chain, ANZ Logistics team and ANZ Planning team
 </li>
 <li>
 ANZ Head of Finance and ANZ Head of Supply Chain Finance
 </li>
 <li>
 Extended Finance team incl Commercial, FP&amp;A and Controllers team
 
 
 </li>
 </ul>
 
 Experience And Qualifications
 
 
 
 <ul>
 <li>
 Minimum 5 years of relevant Finance experience including Supply Chain Finance experience
 </li>
 <li>
 Strong skill in SAP and Microsoft Office tools
 </li>
 <li>
 Good understanding of Unilever Accounting rules and P&amp;L
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Strong analytical skills with understanding of the Unilever P&amp;L
 </li>
 <li>
 Ability to build relationships quickly, and gain the trust of others
 </li>
 <li>
 Excellent communication skill, both verbal and presenting data visually
 </li>
 <li>
 Ability to drive action in a fast-moving environment and courage to challenge the status quo
 
 
 </li>
 </ul>
 
 Please Note
 
 
 
 
 All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent&mdash;please verify before proceeding.
 
</div>

Assistant Manager - Supply Chain Finance

ACG World

<div>
 
 
 Role Purpose
 
 
 
 ACG Sports is looking to hire Head of Operations to build and lead a best-in-class player and people experience across the league and HPC. This role ensures our athletes and corporate staff operate in an environment of trust, care, discipline, and professionalism while overseeing the physical infrastructure and services that support high performance.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. People &amp; Culture (Players + Corporate)
 
 
 <ul>
 <li>
 Develop and execute the people strategy for both athletes and staff, tailored to a fast-paced sports ecosystem.
 </li>
 <li>
 Lead and guide HR policy design around contracts, onboarding, travel, off-days, family access, leave, discipline, and grievance redressal.
 </li>
 <li>
 Champion athlete-centric policies that balance high-performance standards with emotional and physical well-being.
 </li>
 <li>
 Partner with legal and finance to ensure clarity in employment terms, retention bonuses, and seasonal settlements.
 </li>
 </ul>
 
 
 2. Player Welfare &amp; Morale
 
 
 <ul>
 <li>
 Set up and monitor systems for tracking morale, wellness, and behavioral trends.
 </li>
 <li>
 Build a multidisciplinary support framework&mdash;mental health, nutrition, mentorship, physiotherapy, and performance coaching.
 </li>
 <li>
 Drive rituals that reinforce team identity, values, and accountability.
 </li>
 <li>
 Ensure culturally sensitive and inclusive practices across gender, language, and region.
 </li>
 </ul>
 
 
 3. Talent Development &amp; Learning
 
 
 <ul>
 <li>
 Define and manage career development pathways for both players (post-league/academy) and corporate staff.
 </li>
 <li>
 Facilitate internal and external mentoring programs, guest speakers, and exposure opportunities.
 </li>
 <li>
 Set up continued learning systems for coaches, managers, and backroom staff.
 </li>
 </ul>
 
 
 4. HPC Facility Oversight
 
 
 <ul>
 <li>
 Own day-to-day management and readiness of the High-Performance Centre.
 </li>
 <li>
 Oversee the set-up and maintenance of player dormitories, common areas, recovery zones, gym, and all related infrastructure.
 </li>
 <li>
 Ensure timely provisioning and high-quality delivery of food and nutrition services, set up cafeteria operations, hygiene SOPs, vendor contracts, and menu planning in line with nutritionist recommendations.
 </li>
 <li>
 Build and manage operations teams for housekeeping, maintenance, and security in partnership with Ops Head.
 </li>
 <li>
 Ensure athlete movement, access, and visitor protocols are secure and smoothly managed.
 </li>
 </ul>
 
 
 5. Stakeholder &amp; Crisis Management
 
 
 <ul>
 <li>
 Act as the central point of contact for family concerns, escalated disputes, or behavioral issues.
 </li>
 <li>
 Create high trust across all levels&mdash;players, staff, families, and owners.
 </li>
 <li>
 Serve as the internal ombudsman when needed and ensure fair resolution processes are followed.
 </li>
 </ul>
 
 
 
 
 
 Last Date to apply - 10th November, 2025
 
 
</div>

Head of Operations

Kushal's Fashion Jewellery

<div>
 
 Manager &ndash; Studio Operations &amp; Production
 
 
 Reporting to: Creative Head
 
 
 
 
 
 Role Overview
 
 
 The Senior Manager &ndash; Studio Operations &amp; Production will be responsible for running the in-house studio efficiently - from daily e-commerce/catalog shoots to brand campaigns. This role will manage photographers, coordinators and editors, while also overseeing external vendors for post-production, campaigns and creative productions. The role demands strong operational leadership, process-building ability, and vendor management expertise to ensure smooth execution, improved throughput, and on-time delivery of all visual assets in line with brand standards.
 
 
 
 
 
 Key Responsibilities
 
 
 1. Daily Studio Operations
 
 
 ● Plan, schedule, and manage daily catalog shoots in alignment with business priorities.
 
 
 ● Track daily tasks and output of the studio team - photographers, editor, coordinators - to ensure targets are met.
 
 
 ● Monitor studio throughput, identify bottlenecks and implement solutions to improve turnaround times (TAT).
 
 
 
 
 
 2. Team Leadership &amp; Coordination
 
 
 ● Lead and manage the studio photography team and post-production editing team (internal editors + external vendors).
 
 
 ● Allocate tasks, monitor progress and ensure smooth handoffs between production and post-production.
 
 
 ● Foster a collaborative, positive work atmosphere within the studio, working closely with the styling and creative teams to improve efficiency and output quality.
 
 
 
 
 
 3. Vendor Management
 
 
 ● Manage relationships with post-production vendors, production houses, agencies and freelance talent (models, MUAs, stylists, etc).
 
 
 ● Negotiate contracts, track deliverables and ensure vendors meet deadlines and quality benchmarks.
 
 
 ● Maintain a vetted vendor database and periodically assess performance.
 
 
 
 
 
 4. Process Setup &amp; Improvement
 
 
 ● Establish SOPs for pre-production, shoot execution, post-production and final asset delivery.
 
 
 ● Implement efficient workflows to reduce shoot-to-upload time for e-commerce
 
 
 assets.
 
 
 ● Maintain asset management protocols for file naming, storage, backups and archiving.
 
 
 
 
 
 5. Quality Control
 
 
 ● Conduct on-set checks for brand consistency in photography and styling.
 
 
 ● Oversee post-production QC - retouching, color correction and final output approvals.
 
 
 ● Ensure all content adheres to brand guidelines and legal requirements.
 
 
 
 
 
 6. Budget &amp; Resource Management
 
 
 ● Manage the studio budget, equipment procurement and maintenance.
 
 
 ● Optimize resource usage for both in-house and outsourced work.
 
 
 
 
 
 7. Reporting &amp; Communication
 
 
 ● Share weekly production and post-production status reports with the Creative Head.
 
 
 ● Flag risks and delays early, with proposed corrective actions.
 
 
 
 
 
 Candidate Profile
 
 
 ● 8+ years&rsquo; experience in studio or production operations, preferably in fashion, jewellery, or e-commerce.
 
 
 ● Proven track record of team leadership across production and post-production functions.
 
 
 ● Strong vendor management skills with experience in high-volume, multi-vendor environments.
 
 
 ● Expertise in workflow optimization and throughput improvement.
 
 
 ● Excellent communication, negotiation, and problem-solving abilities.
 
 
 ● Calm under pressure with a collaborative, solution-oriented mindset.
 
</div>

Manager – Studio Operations & Production

SourceFuse

<div>
 
 SourceFuse Technologies hiring Incident Manager 4-5 years of experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Work closely with other IT and business teams to ensure seamless coordination during incidents.
 </li>
 <li>
 Participate in on-call rotations and provide support during major incidents and outages.
 </li>
 <li>
 Contribute to the development and maintenance of the incident management knowledge base.
 </li>
 <li>
 Manage every aspect of incident management which includes but not limited to ticket monitoring, assignments, escalation management, providing support/resolution with in SLA and most importantly ticket tracking, reporting and analytics using SQL and JQL queries.
 </li>
 <li>
 Timely handling of P1/P2 -Business-critical issues and managing customer escalations to resolution, following standard processes, documentation and reporting.
 </li>
 </ul>
 
 
 
 
 
 Requirement:
 
 
 <ul>
 <li>
 Driving the zoom/collaboration calls with Reporters/SREs/OEMs/Vendors for effective and speedy resolution. Act as the primary point of contact for all platform operational incidents.
 </li>
 <li>
 Improve number of issues closed, problem resolved, average time to resolve issue, average time between issues, time taken to provide WA/Temp Fix.
 </li>
 <li>
 Problem Management: identifying repetitive issues, and driving the RCA with a permanent fix, which results in timely delivery and quality of service.
 </li>
 <li>
 Sound knowledge and experience cloud infrastructure project or operations especially CVIM and K8s cloud platform.
 </li>
 <li>
 Expert level knowledge in incident management reporting like incident trend, RCA categorization for multiple review meetings like (weekly KPI, bi-weekly/monthly/qtrly/yearly reviews with BU head/CTO).
 </li>
 <li>
 Must be ITIL certified or able to understand complete ITSM framework for effective incident management and other aspects of ITSM like access/release/change/problem management.
 </li>
 <li>
 Basic understanding of Linux and Kubernetes.
 </li>
 <li>
 Drive end-to-end solution/resolution of the Issue raised by the Application team and managing inventory of all the known errors.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 Proven experience in incident management, preferably in a platform operations environment.
 </li>
 <li>
 Strong understanding of ITIL or other incident management frameworks.
 </li>
 <li>
 Excellent problem-solving and analytical skills.
 </li>
 <li>
 Ability to work effectively under pressure and manage multiple priorities.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Experience with incident management tools and ticketing systems (e.g., ServiceNow, JIRA).
 </li>
 <li>
 Knowledge of platform technologies and infrastructure (e.g., cloud services, databases, networking) is a plus.
 </li>
 </ul>
 
 
 
 
 
 Preferred - Female
 
 
</div>

Incident Manager

Evolving Systems Networks India Private Limited

<div>
 
 
 Job Title: HR Executive
 
 
 
 
 Location: Bangalore, onsite
 
 
 
 
 Experience: 4&ndash;5 Years
 
 
 
 
 Department: Human Resources
 
 
 
 
 Reports To: HR Manager / Head &ndash; HR
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 
 
 We are seeking an experienced and proactive HR Executive to join our team. The ideal candidate will be responsible for managing end-to-end HR operations, ensuring a positive employee experience, and supporting strategic HR initiatives that align with business goals.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 1. Onboarding
 
 
 
 &bull; Handle offer letters, joining formalities, and smooth onboarding for new hires.
 
 
 
 
 
 
 2. Employee Engagement &amp; Relations
 
 
 
 &bull; Drive employee engagement initiatives, events, and communication programs.
 
 
 &bull; Act as a point of contact for employee queries, grievances, and conflict resolution.
 
 
 &bull; Promote a positive and inclusive workplace culture.
 
 
 
 
 
 
 3. HR Operations &amp; Compliance
 
 
 
 &bull; Maintain accurate employee records and HR databases.
 
 
 &bull; Ensure compliance with statutory requirements (PF, ESI, gratuity, etc.).
 
 
 &bull; Prepare HR reports and assist in audits when required.
 
 
 
 
 
 
 4. Performance Management
 
 
 
 &bull; Support in implementation of performance appraisal systems and goal-setting processes.
 
 
 &bull; Assist in identifying training needs and coordinating learning &amp; development initiatives.
 
 
 
 
 
 
 5. Payroll &amp; Benefits Administration
 
 
 
 &bull; Coordinate with the finance/payroll team for monthly salary processing.
 
 
 &bull; Manage attendance, leave, and benefits administration.
 
 
 
 
 
 
 6.Key Skills &amp; Competencies:
 
 
 
 &bull; Strong understanding of HR policies, labor laws, and statutory compliance.
 
 
 &bull; Excellent communication and interpersonal skills.
 
 
 &bull; Proficient in MS Office and HRMS tools.
 
 
 &bull; Strong organizational and multitasking abilities.
 
 
 &bull; Empathetic, detail-oriented, and proactive in problem-solving.
 
 
 
 
 
 
 Qualifications:
 
 
 
 &bull; Bachelor&rsquo;s degree in human resources
 
 
 &bull; MBA/PGDM in HR (preferred).
 
 
 &bull; 4&ndash;5 years of experience in HR operations, preferably in a mid-sized or large organization.
 
 
 
</div>

Human Resources Executive

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