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customer service representative Jobs in Dubai

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Trusted Doctors

Job Title: Patient Relationship Executive Industry: Healthcare / Medical Services Location: DubaiPosition Overview:We are seeking a compassionate and proactive Patient Relationship Executive to enhance the patient experience across all touchpoints, from appointment scheduling to post-visit follow-ups. The ideal candidate will have prior experience in hospitals, clinics, or diagnostic centers and a strong background in patient coordination, telesales, or healthcare customer service.This role is central to ensuring effective communication with patients, primarily through phone interactions, while maintaining high standards of service and care.Key Responsibilities:<ul><li>Conduct outbound calls for appointment confirmations, post-visit follow-ups, and feedback collection.</li><li>Handle inbound calls to address patient inquiries regarding services, doctor availability, procedures, and clinic protocols.</li><li>Provide clear and empathetic information to patients about treatments, diagnostic services, and medical specialties offered.</li><li>Accurately document patient interactions and maintain records using hospital or clinic software systems.</li><li>Coordinate with doctors, nurses, and administrative staff to ensure smooth appointment scheduling and patient flow.</li><li>Send appointment reminders, follow-ups, and relevant information via phone, SMS, or email.</li></ul>Candidate Profile:Experience:<ul><li>Minimum of 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting.</li></ul>Skills &amp; Competencies:<ul><li>Excellent verbal and written communication skills in English; knowledge of regional languages is a plus.</li><li>Strong interpersonal and problem-solving abilities.</li><li>A patient-centric, courteous, and empathetic approach.</li><li>Comfortable working in a high-volume, fast-paced environment with strong multitasking capabilities.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, based on clinic operations)</li><li>Availability: Immediate joiners preferred</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Do you have at least 2 years of experience in a healthcare setting (clinic, hospital, or diagnostic center)?</li><li>Have you previously worked in telesales, patient coordination, or healthcare customer service?</li><li>Are you comfortable handling a high volume of phone calls and multitasking in a fast-paced environment?</li><li>What is your level of fluency in English (spoken and written)?</li><li>Are you willing to work 12-hour shifts (day or rotational)?</li><li>Are you available on an immediate basis?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relation Executive (Healthcare/ Hospital only)

Job Title: Patient Relationship Executive (Healthcare/Hospital Experience Required) Industry: Healthcare / Medical Services Salary: AED 3,000 &ndash; 4,500Position Overview:We are seeking a compassionate and customer-focused Patient Relationship Executive with prior experience in hospitals, clinics, or diagnostic centers. This role centers on managing patient communication, primarily via phone, to ensure a smooth and supportive patient journey&mdash;from appointment booking to post-visit follow-up.The ideal candidate will bring a strong background in telesales, patient coordination, or healthcare customer service, combined with excellent communication skills and a patient-first attitude.Key Responsibilities:<ul><li>Conduct outbound calls for appointment confirmations, follow-ups, and patient feedback.</li><li>Handle inbound calls to address patient inquiries about services, doctor schedules, procedures, and clinic guidelines.</li><li>Provide patients with information about treatments, diagnostic services, and specialties.</li><li>Maintain up-to-date and accurate patient records and call logs using hospital/clinic software.</li><li>Coordinate closely with doctors, nurses, and administrative staff to streamline patient appointments.</li><li>Send reminders, follow-ups, and reports to patients via phone, SMS, or email.</li></ul>Candidate Requirements:<ul><li>Experience: Minimum 2 years in telesales, patient coordination, or customer service, ideally within a healthcare setting (hospital, clinic, or diagnostic center).</li><li>Communication: Excellent English communication skills; knowledge of regional languages is an added advantage.</li><li>Skills: Strong interpersonal abilities with a courteous, empathetic, and patient-centric approach.</li><li>Efficiency: Ability to handle high call volumes and multitask effectively in a fast-paced environment.</li></ul>Additional Information:<ul><li>Work Experience: 2+ years in healthcare telesales or patient support</li><li>Shift: 12-hour shifts (day or rotational, depending on operational needs)</li><li>Availability: Immediate joiners will be given preference</li></ul>Job Type: Full-timePay: Up to AED4,500.00 per monthApplication Question(s):<ul><li>Are you available on an immediate basis?</li></ul>Experience:<ul><li>Healthcare: 1 year (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Patient Relationship Executive (Healthcare or Hospital only)

MyDoctor Healthcare LLC

Genex Clinical Laboratories LLC

Patient Relationship Executive (Healthcare/ Hospital only)

Beverly Hills Specialist Hospital

About UsBella Roma Specialty Hospital is a premier healthcare facility specializing in advanced plastic surgery, cosmetic dermatology, and wellness services. We pride ourselves on providing exceptional medical care, patient safety, and outstanding customer experience.Position OverviewWe are seeking a dedicated and patient-focused Social Media Patient Relations Officer to manage and respond to all patient inquiries received through our social media platforms (Instagram, Facebook, WhatsApp Business, etc.). The ideal candidate will be the first point of contact for potential patients online, ensuring timely, professional, and compassionate communication that builds trust and converts inquiries into consultations or bookings.Key Responsibilities<ul><li>Respond promptly and professionally to patient inquiries, comments, and direct messages on all social media platforms.</li><li>Provide accurate information about hospital services, doctors, and treatments while maintaining compliance with hospital guidelines.</li><li>Coordinate with the Patient Relations and Marketing teams to ensure leads are followed up and converted into appointments.</li><li>Keep a daily record of all inquiries, follow-ups, and patient interactions.</li><li>Escalate complex medical inquiries to the appropriate department or physician.</li><li>Support social media engagement by fostering a positive and caring online community.</li><li>Ensure a consistent and empathetic brand voice across all communications.</li><li>Work with the Marketing team to provide insights into common patient questions and suggest content improvements.</li></ul>Requirements<ul><li>Previous experience in patient relations, customer service, or social media management (healthcare experience is an advantage).</li><li>Strong written and verbal communication skills in English and Arabic (additional languages are a plus).</li><li>Familiarity with social media platforms (Instagram, Facebook, WhatsApp, TikTok).</li><li>Patient-centric attitude with excellent interpersonal skills.</li><li>Ability to multitask and handle inquiries in a fast-paced environment.</li><li>Basic knowledge of healthcare services and confidentiality practices.</li><li>Diploma or Bachelor&rsquo;s degree in Communications, Marketing, Healthcare Administration, or related field preferred.</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: From AED4,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Social Media Patient Relations Officer: 3 years (Preferred)</li><li>healthcare: 1 year (Preferred)</li></ul>Language:<ul><li>arabic (Preferred)</li></ul>

Social Media Patient Relations Officer

SouKare Pharmacy LLC

souKare is a health-tech start-up that provides simpler, sooner, smarter solution to delivering and consuming healthcare essentials in the region. souKare&rsquo;s digital platform is leveraging technology to deliver a best-in-class pharmacy solution at your doorstep while creating a seamless hassle-free health care journey for the end-user.souKare is in the process of expanding its call centre team, and we are now on the lookout for an energetic and agile Customer Service/ Call Centre Representative. As part of our growing customer service team, you will be responsible for 3 key areas listed below to help enhance service and order fulfillment:1. Order Confirmation &ndash; Calling customers to confirm their order and delivery timings2. After sales service &ndash; Complaint resolution, escalation issues, following up on orders that are overdue due to missing customer/ delivery information, or product unavailabilityIn addition to this, you may be required to assist the Operations team with Adhoc requests including handling customer service inquiries via email, and other tasks.What are we looking for?<ul><li>Strong verbal and written communication skills</li><li>Prior work experience as a customer service/ call center agent is required, ideally 2+ years</li><li>Arabic fluency - verbal &amp; written - is preferred</li><li>Familiarity with locations in Dubai and distances between them</li><li>Previous experience in e-commerce, start-up, or fast-paced environment is a huge plus!</li><li>Comfortable with Microsoft Office</li><li>Positive and friendly attitude</li><li>Structured, organized and fast-worker</li><li>High energy and fast learner &ndash; someone who enjoys working in a fast-paced and dynamic environment</li><li>Team player</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have prior experience in the eCommerce space?</li><li>If selected, would you be able to join the souKare team immediately? If not, please specify your notice period.</li></ul>Experience:<ul><li>Call Centre Agent/ Representative: 1 year (Required)</li></ul>

Call Center Agent

Dubai

Biopharma SA is a pioneering pharmaceutical company focused on delivering innovative healthcare solutions. We are currently seeking a Medical Representative to join our dynamic team in Dubai.Key Responsibilities:Promote and sell our products to healthcare professionals (HCPs) including doctors, pharmacists, and hospital staff.Build and maintain strong relationships with HCPs to achieve sales targets.Provide product information, conduct presentations, and handle inquiries from HCPs.Ensure up-to-date knowledge of products, medical conditions, and competitors.Maintain accurate records of sales activities and customer interactions.Collaborate with the marketing and product teams to ensure successful product launches and campaigns.Requirements:2-4 years of experience as a medical representative in the UAE pharmaceutical market.Valid UAE driving license is a must.Excellent communication and interpersonal skills.Strong knowledge of the pharmaceutical industry and relevant medical products.Proven ability to meet and exceed sales targets.What We Offer:Competitive salary and commission structure.Opportunities for career advancement and professional development.A supportive and collaborative work environment.Job Types: Full-time, PermanentLicense/Certification:<ul><li>driving licence (Preferred)</li></ul>Location:<ul><li>Abu Dhabi (Preferred)</li></ul>

Professional Medical Representative

Explore 3596+ Healthcare customer service representative in Dubai this September. Find roles across top companies and apply now to boost your career.

3596 healthcare customer service representative jobs IN Dubai

Patient Relation Executive (Healthcare/ Hospital only)

Patient Relationship Executive (Healthcare or Hospital only)

Patient Relation Executive (Healthcare/ Hospital only)

Patient Relationship Executive (Healthcare/ Hospital only)

Social Media Patient Relations Officer

Call Center Agent

Professional Medical Representative