business analyst

front desk agent

data analyst

it support engineer

it support

help desk analyst

<div>
 <p>
  Job Title: Helpdesk Analyst
 </p>
 <p>
  Job Area: IS
 </p>
 <p>
  Location: Dubai HQ
 </p>
 <p>
  Language Skills: English and Arabic
 </p>
 <p>
  Employment Type: Permanent
 </p>
 <p>
  Target Start Date: ASAP
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a highly organized and detail-oriented Helpdesk Analyst to join our team. The ideal candidate must have expertise in IT asset management, a strong understanding of the IT product/service requisition process, and proficiency in handling support calls from end users. The role encompasses responsibilities such as records management, handling user calls and providing remote/in-person support.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities include:
  </strong>
 </p>
 <ul>
  <li>
   Serve as the first point of contact for end users through phone, email, or ticketing system.
  </li>
  <li>
   Apply logical questioning to diagnose and determine the nature of reported issues.
  </li>
  <li>
   Create, categorize, and assign tickets; escalate to appropriate teams when beyond L2 scope.
  </li>
  <li>
   Provide end-to-end L1-L2 support for:
  </li>
  <li>
   Operating Systems: Windows laptop issues.
  </li>
  <li>
   Productivity Tools: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
  </li>
  <li>
   End-User Devices: Printers, conferencing systems, remote access (VPN).
  </li>
  <li>
   Diagnose and resolve problems efficiently, ensuring prevention of recurring issues where possible.
  </li>
  <li>
   Adhere to established SLA response and resolution timelines.
  </li>
  <li>
   Track, route, and follow up on tickets until closure to ensure user satisfaction.
  </li>
  <li>
   Proactively monitor alerts and take preventive or corrective action.
  </li>
  <li>
   Maintain IT security standards during support activities, including identification and reporting of phishing or suspicious activity.
  </li>
  <li>
   Create and maintain knowledge base articles, best practice guides, and procedure documents to improve service quality.
  </li>
  <li>
   Preserve and expand technical and procedural knowledge of helpdesk products and services.
  </li>
  <li>
   Provide clear, professional, and empathetic communication to ensure a positive end-user experience.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Education Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor's degree in a technical or IT-related field.
  </li>
  <li>
   Up to 5 years of total IT experience with at least 3 years in a dedicated Helpdesk or IT Support role.
  </li>
  <li>
   Strong working knowledge of Windows 10/11 and Microsoft Office Suite.
  </li>
  <li>
   Basic understanding of Windows Server environments and networking concepts (DNS, DHCP, VPN, LAN/WAN).
  </li>
  <li>
   Familiarity with ticketing systems and ITIL-based service management processes.
  </li>
  <li>
   Ability to document and follow procedures accurately.
  </li>
  <li>
   Excellent problem-solving and troubleshooting skills.
  </li>
  <li>
   Strong communication skills; ability to converse fluently in Arabic and English.
  </li>
  <li>
   Customer-oriented attitude with the ability to handle users at all levels professionally.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Expertise:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   ITIL Foundation certification or awareness of ITSM processes
  </li>
  <li>
   Proven experience in IT asset management and related functions.
  </li>
  <li>
   Familiarity with ITSM tools and infrastructure monitoring solutions.
  </li>
  <li>
   Advanced proficiency in Microsoft Office, especially Excel.
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Meticulous with a proactive approach to process improvement.
  </li>
  <li>
   Exposure to Azure Active Directory or identity management solutions.
  </li>
  <li>
   Knowledge of Microsoft Intune or other endpoint management tools.
  </li>
  <li>
   Familiarity with cybersecurity awareness practices and compliance policies.
  </li>
  <li>
   Experience supporting remote or hybrid work environments.
  </li>
  <li>
   Hands-on knowledge of collaboration tools such as Cisco Webex, or Teams Rooms.
  </li>
 </ul>
</div>


Help Desk Analyst

SmartChoice International UAE

<div>
 <p>
  <strong>
   About Job
  </strong>
 </p>
 <p>
  As a Service Desk Analyst &ndash; Arabic Speaking, you will act as the first point of contact for IT support within the organisation or its client environments. You will provide high-quality technical assistance, troubleshooting, and incident resolution while ensuring excellent customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as the first line of support for end-users via phone, email, or ticketing systems (e.g., ITSM tools).
  </li>
  <li>
   Log, categorize, and prioritize incidents and service requests in the IT service management system.
  </li>
  <li>
   Provide timely resolution of basic IT issues related to hardware, software, email, VPN, printers, and similar technologies.
  </li>
  <li>
   Escalate complex issues to second- or third-level support teams when necessary.
  </li>
  <li>
   Follow standard operating procedures for incident management and service request fulfillment.
  </li>
  <li>
   Communicate clearly and regularly with users in both Arabic and English.
  </li>
  <li>
   Document troubleshooting steps and resolutions in the knowledge base.
  </li>
  <li>
   Ensure compliance with IT service delivery standards and service level agreements (SLAs).
  </li>
  <li>
   Participate in shift work, including evenings, weekends, and holidays, as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   1&ndash;3 years in a similar IT support or service desk role.
  </li>
  <li>
   <strong>
    Languages:
   </strong>
   Fluency in Arabic (native or near-native) and English (written and spoken).
  </li>
  <li>
   Strong knowledge of Windows operating systems, Microsoft Office Suite, Outlook, and common business applications.
  </li>
  <li>
   Familiarity with the ITIL framework and incident management processes.
  </li>
  <li>
   Good understanding of networking fundamentals (TCP/IP, DNS, VPN, etc.).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Certifications
  </strong>
 </p>
 <ul>
  <li>
   ITIL Foundation
  </li>
  <li>
   CompTIA A+ / Network+
  </li>
  <li>
   Microsoft Certified: Modern Desktop Administrator Associate (or equivalent)
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Help Desk Analyst

Macquarie Group

<div><div><div><div><div><div><div><div><div>The Technology Service Desk team provides essential support to Macquarie&rsquo;s business, acting as the first point of contact for all staff seeking assistance with technology. Based in Dubai, the team operates a walk-up desk and responds to requests via telephone, email, and live chat, delivering both remote and in-person support. We are dedicated to continually improving our services and are passionate about creating an outstanding customer experience for all users, including VIPs. Our collaborative and customer-focused approach ensures technology issues are resolved efficiently, supporting the business&rsquo;s ongoing innovation and success.
</div></div><div><div><div>At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You&rsquo;ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.</div>
</div></div></div></div></div><div><div><div><div>What role will you play?</div></div><div><br>
</div></div><div><div><div><div><div>As a Service Desk Analyst, you will provide technology support to staff at our Dubai office, assisting users at the walk-up desk and providing remote support through various channels. You will deliver first and second line support for Microsoft technologies and end user access management tools, ensuring issues are resolved promptly and professionally. You will assist VIPs and other staff both in-person and over the phone, utilising your strong communication skills and ability to prioritise tasks in a fast-paced environment. You will contribute to the continual improvement of our customer experience and support the ongoing development of Macquarie&rsquo;s technology platforms. Occasionally, you may be required to work weekends or bank holidays, and travel to other offices to provide on-site support.</div>
</div></div></div></div></div><div><div><div><div>What you offer</div></div><div><br>
</div></div><div><div><div><div><div><ul><li>Completed vocational training as an IT specialist for system integration or equivalent professional experience</li><li>
Excellent communication skills in English, both verbal and written</li><li>
Experience in first or second line technology support, including Microsoft technologies such as Office 365, Windows 10 Pro, Server, and Active Directory</li><li>
Understanding and experience in supporting end user access management tools, such as Active Directory</li><li>
Basic troubleshooting and understanding of mobile devices, specifically Apple iOS, MacOS, and Android</li><li>
Experience providing desktop and trade floor support to end users using a computerised service management ticketing system</li><li>
Working knowledge of Microsoft Server platforms, including SCCM, is beneficial but not essential</li><li>
Superior customer service skills and the ability to present technical information to both virtual and in-person audiences</li><li>
Willingness to travel to other offices and work occasional weekends or bank holidays with advance notice</li></ul></div>
</div></div><div><div><div>We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.</div>
</div></div></div></div></div><div><div><div><div>About Technology</div></div><div><br>
</div></div><div><div><div><div><div>Technology enables every aspect of Macquarie, for our people, our customers and our communities. We&rsquo;re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow&rsquo;s technology solutions.</div>
</div></div></div></div></div><div><div><div><div>Our commitment to diversity, equity and inclusion</div></div><div><br>
</div></div><div><div><div><div><div>We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.<br>
<br>
Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.</div></div></div></div></div></div></div></div></div></div>

Service Desk Anayst

BlackStone eIT

<p>At BlackStone eIT, we are seeking a skilled Help Desk professional to join our dynamic team. The ideal candidate will provide excellent technical support to our clients and internal users, ensuring timely resolution of issues while delivering superior customer service. As a Help Desk team member, you will play a key role in enhancing the operational efficiency of our technology systems.</p><b> Key Responsibilities </b><ul> <li>Respond to IT support requests via phone, email, or ticketing system in a timely manner.</li> <li>Diagnose and troubleshoot hardware and software issues; provide solutions or escalate as necessary.</li> <li>Document and track support issues, solutions, and user interactions in the help desk system.</li> <li>Assist in setting up and configuring new equipment for users.</li> <li>Provide guidance and training to users on software and tools.</li> <li>Monitor and manage support ticket backlog to ensure issues are resolved quickly.</li> <li>Stay informed on industry trends and emerging technologies to provide the best support possible.</li> <li>ser Support: Responding to user queries and issues, either via phone, video call, email, chat, or in-person.</li> <li> </li> <li>Troubleshooting: Diagnosing and resolving technical issues, which can range from simple password resets to more</li> <li> </li> <li>complex problems with network connectivity or software functionality.</li> <li> </li> <li>Hardware and Software Maintenance: Installing, configuring, and updating hardware and software, and ensuring they are functioning correctly.</li> <li> </li> <li>Documentation: Keeping records of issues and resolutions, maintaining IT inventory and documentation of processes and systems.</li> <li> </li> <li>Escalation of Issues: Recognizing when a problem needs to be escalated to a higher-level technical team or management.</li> <li> </li> <li>User Training and Guidance: Educating users on how to use various IT resources and software applications effectively.</li> <li> </li> <li>Ensuring Compliance: Making sure that IT practices adhere to organizational policies and industry standards, including security protocols.</li> <li> </li> </ul>

Help Desk

Marsh McLennan

<div>
 <strong>
  Oliver Wyman is now looking to hire an experienced professional as an IT Support Senior Analyst based in our Duabi office!
  <br/>
  <br/>
 </strong>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 Provides technical support to colleagues both pro-actively &amp; re-actively, via a variety of support channels both inbound and outbound across multiple lines of businesses within MMC . This includes ownership of the support process through effective diagnosis, troubleshooting and resolution for software and hardware related issues either in person or virtually.
 <br/>
 <br/>
 Deliver support in accordance with agreed KPIs and SLAs.
 <br/>
 <br/>
 The role is a hybrid position that requires onsite presence minimum 4 days per week with 1x remote support day.
 <br/>
 <br/>
 There may be occasional support required during weekends and out of hours during crisis/emergency situations.
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 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Reactive Technical Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide support to all colleagues through a variety of channels (in-person, phone, virtual pop-in Zoom)
  </li>
  <li>
   Assist with building laptops and installing, maintaining, troubleshooting and repair of all MMC hardware, software and mobility technology problems.
  </li>
  <li>
   Respond to and resolves incidents and requests and escalates with appropriate level of urgency.
  </li>
  <li>
   Proactively communicates and follows up with colleagues on all incidents and requests
  </li>
  <li>
   Reconfigure existing laptops and/or perform tune-up services (quick and re-image) as required.
  </li>
  <li>
   Log all issues with appropriate documentation as determined by standard operating procedures
  </li>
  <li>
   Escalate requests in a timely manner with warm hand-offs to other technical resolver groups
  </li>
  <li>
   Route incidents to appropriate support teams as per described troubleshooting steps.
  </li>
  <li>
   Monitor and escalate issues until resolution, closure or the appropriate group has accepted.
  </li>
  <li>
   Use MMC Tech incident management system to record and track all support work.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Proactive Technical Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide proactive support to all colleagues through a variety of digital channels based on data in Nexthink and other performance management systems
  </li>
  <li>
   Collaborate with engineering teams to pro-actively remediate device and systems identified as at risk.
  </li>
  <li>
   Provide pro-active training and knowledge sharing on MMC systems and devices to maximize functionality usage.
  </li>
  <li>
   Assist with projects as and when assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Administrative Tasks and Training
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Will require weekend / after-hours work for occasional emergencies
  </li>
  <li>
   Adheres to responsibilities such as compulsory training and education as and when required to maintain current knowledge.
  </li>
  <li>
   Performs time tracking tasks as required to ensure resources are allocated correctly to business requirements.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associates degree in a technology related discipline, or a combination of work experience, education and training equivalent to a two-year college in a technology related discipline.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Two years of related work experience in a technical support role.
  </li>
  <li>
   Background of working as a technical troubleshooter.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Very strong knowledge of industry desktop operating systems and software.
  </li>
  <li>
   Excellent organizational and prioritization skills.
  </li>
  <li>
   Through troubleshooting and analysis skills.
  </li>
  <li>
   Superior customer service skills.
  </li>
  <li>
   Ability to communicate effectively, both verbally and written.
  </li>
  <li>
   Ability to work independently and with minimal supervision and under pressure.
  </li>
  <li>
   Ability to adapt to a changing environment with a wide degree of creativity and latitude.
  </li>
  <li>
   Fluent in English to business level.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Relevant Industry certifications.
  </li>
  <li>
   ITSM understanding.
  </li>
  <li>
   Ability to work with local and remote teams over different time zones.
  </li>
  <li>
   Travel may be required depending on location.
  </li>
  <li>
   Occasional evening and weekend work may be required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Internal Contacts
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   MMC business colleagues &ndash; supporting colleagues who contact Colleague Tech Support Services.
  </li>
  <li>
   Supervisors &amp; Managers
  </li>
  <li>
   Colleagues and peers within other Technology teams on day-to-day support issues.
  </li>
  <li>
   Business IT support groups on day-to-day support issues (as required).
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  External Contacts
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Third party resolver teams (Dell, HP, Lenovo, BT, Vodafone, AT&amp;T etc.) &ndash; day-to-day working relationship for service delivery and support.
   <br/>
   <br/>
  </li>
 </ul>
 Marsh McLennan﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿ (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿ and Oliver Wyman﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿, or follow on ﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿LinkedIn﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿﻿ and X.
 <br/>
 <br/>
 Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.
 <br/>
 <br/>
 <strong>
  R_325129
 </strong>
</div>


Oliver Wyman - IT Support Senior Analyst - Dubai

Parsons

<br><b>Role Summary<br></b>The IT Support Technician   Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization.<br> <br><b>Job Details<br></b>Location: United Arab Emirates<br>Location: Dubai<br>Industry: Information Technology (IT)<br>Function: Help Desk / Technical Support<br>Gender: Any<br>Candidate Nationality: UAE Nationals only<br>Candidate Preferred Location: Any<br>Job Type: Full-time<br> <br><b>What You ll Do<br></b> <br>* Provide first-level IT technical support remotely via phone, email, or instant messaging<br>* Troubleshoot and resolve common hardware, software, and peripheral issues for end users<br>* Escalate unresolved issues to senior service desk staff or relevant IT teams<br>* Research solutions for standard software and hardware-related problems<br>* Maintain knowledge of Parsons  IT environment, workstation configurations, and associated technologies<br>* Document service requests, resolutions, and outcomes according to company procedures<br>* Support non-business hours operations by providing on-call service during weekends or holidays<br>* Ensure compliance with Parsons  IT policies, procedures, and security standards<br> <br><b>Ideal Profile<br></b> <br>* Bachelor s degree in IT, Computer Engineering, or a related discipline<br>* 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome)<br>* Certifications in Microsoft or Cisco technologies preferred<br>* Strong knowledge of Microsoft operating systems, applications, and personal computer hardware<br>* Familiarity with printers, peripherals, and IT service desk operations<br>* Excellent communication and customer service skills with the ability to resolve issues effectively<br>* Strong problem-solving and analytical abilities<br> <br><b>Why Join Us<br></b> <br>* Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions<br>* Gain valuable hands-on experience in IT support and service desk operations<br>* Competitive salary, benefits, and opportunities for career growth<br>* Be part of a diverse and inclusive workplace committed to employee development<br>* Contribute to innovative projects supported by Parsons  advanced IT infrastructure<br> <br><br>

IT Support Technician UAE Nationals Dubai, UAE

<div>
 At BlackStone eIT, we are seeking a skilled Help Desk professional to join our dynamic team. The ideal candidate will provide excellent technical support to our clients and internal users, ensuring timely resolution of issues while delivering superior customer service. As a Help Desk team member, you will play a key role in enhancing the operational efficiency of our technology systems.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Respond to IT support requests via phone, email, or ticketing system in a timely manner
  </li>
  <li>
   Diagnose and troubleshoot hardware and software issues; provide solutions or escalate as necessary
  </li>
  <li>
   Document and track support issues, solutions, and user interactions in the help desk system
  </li>
  <li>
   Assist in setting up and configuring new equipment for users
  </li>
  <li>
   Provide guidance and training to users on software and tools
  </li>
  <li>
   Monitor and manage support ticket backlog to ensure issues are resolved quickly
  </li>
  <li>
   Stay informed on industry trends and emerging technologies to provide the best support possible
  </li>
  <li>
   ser Support: Responding to user queries and issues, either via phone, video call, email, chat, or in-person
  </li>
  <li>
   Troubleshooting: Diagnosing and resolving technical issues, which can range from simple password resets to more
  </li>
  <li>
   complex problems with network connectivity or software functionality
  </li>
  <li>
   Hardware and Software Maintenance: Installing, configuring, and updating hardware and software, and ensuring they are functioning correctly
  </li>
  <li>
   Documentation: Keeping records of issues and resolutions, maintaining IT inventory and documentation of processes and systems
  </li>
  <li>
   Escalation of Issues: Recognizing when a problem needs to be escalated to a higher-level technical team or management
  </li>
  <li>
   User Training and Guidance: Educating users on how to use various IT resources and software applications effectively
  </li>
  <li>
   Ensuring Compliance: Making sure that IT practices adhere to organizational policies and industry standards, including security protocols
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong understanding of computer systems, networks, and troubleshooting techniques
  </li>
  <li>
   Experience in a help desk or IT support role, preferably with 5 years of experience
  </li>
  <li>
   Proficient in Windows and macOS operating systems
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Customer-oriented approach and the ability to handle stressful situations
  </li>
  <li>
   Ability to work well both independently and as part of a team
  </li>
  <li>
   Certifications such as CompTIA A+ or similar are a plus
  </li>
  <li>
   High school diploma or equivalent required; further education in IT is preferred
  </li>
  <li>
   Technical Skills: Knowledge of computer systems, networks, and common software applications. Familiarity with various operating systems like Windows, macOS, and Linux is also important
  </li>
  <li>
   Problem-Solving Abilities: The ability to diagnose and resolve technical issues efficiently
  </li>
  <li>
   Communication Skills (Arabic and English): Strong verbal and written communication skills are essential for explaining complex IT concepts to non-technical users
  </li>
  <li>
   Customer Service Orientation: A friendly and patient demeanour for dealing with frustrated users or complex IT issues
  </li>
  <li>
   Certifications: Certifications like CompTIA A+, Microsoft Certified Professional (MCP), or ITIL V4 Foundation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ON-SITE Model
  </li>
 </ul>
</div>


Explore 2689+ Help desk analyst in Dubai this November. Find roles across top companies and apply now to boost your career.

2689 help desk analyst jobs IN Dubai

Help Desk Analyst

Information Technology Help Desk Analyst

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Oliver Wyman - IT Support Senior Analyst - Dubai

IT Support Technician UAE Nationals Dubai, UAE

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