customer service representative Jobs in Lahore

customer service representative

customer support representative Jobs in Lahore

customer support representative

customer support specialist Jobs in Lahore

customer support specialist

front desk officer

automation engineer

help desk technician

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul>Requirements:<ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Technical Support Officer

Traditions by Saleem Fabrics

Responsibilities:&middot; Assist in the administration and support of IT infrastructure including LAN/WAN, POS systems and surveillance (CCTV).&middot; Troubleshoot hardware, software, and network issues across branches and departments.&middot; Coordinate with service providers and vendors for maintenance, repairs, and system upgrades.&middot; Support the configuration and monitoring of firewall and VPN security solutions.&middot; Perform data entry, user support, and report generation for various Oracle modules.&middot; Collaborate on documenting workflows, system changes, and SOPs.&middot; Develop and update performance dashboards using Excel.&middot; Maintain IT asset inventory, license records, and service logs.&middot; Handle remote desktop and support tools (TeamViewer, Any Desk) for off-site troubleshooting.&middot; Basic knowledge of networking, systems installation, Software installation and troubleshooting.&middot; Ability to multitask and prioritize work effectively.Job Type: Full-timeWork Location: In person

Technical Support Assistant

SMSAMI Inc.

Who are we?SMSAMI is a fully-integrated, 100% success rated company with fierce beliefs and a unifying culture. Our clients describe us as &ldquo;happily feisty&rdquo; because we work tirelessly to make them successful.SMSAMI is a Software development services company specializing in custom web based solutions, mobile applications, digital marketing, branding, UI/UX and graphics designing. SMSAMI has successfully delivered hundreds of software products, apps, and solutions to its clients using a proven agile/scrum development process. We offer a well-balanced blend of technology skills, domain knowledge, hands-on experience, effective methodology, and passion for IT.Job DescriptionIT support engineer to assist our clients with all IT related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.Responsibilities<ul><li>Installing and configuring client computer systems.</li><li>Responding to client IT support requests.</li><li>Resolve technical problem with Local Area Network &amp; Wide Area Network</li><li>Meeting with clients to diagnose software, networking, or hardware issues.</li><li>Providing technical support on-site or via remote-access systems.</li><li>Follow up with customers and users to ensure complete resolution of issues</li><li>Offering solutions that meet the needs of the client.</li><li>Repairing hardware malfunctions, software issues, and networking problems.</li><li>Maintaining good client relations.</li><li>Tracking and managing work records.</li><li>Compiling job reports.</li></ul>What We're Looking For<ul><li>Bachelor&rsquo;s degree in information technology or computer science.</li><li>Proven work experience as a technical support engineer.</li><li>Knowledge of web services, API, and IP-based protocols.</li><li>Knowledge of computer hardware and networking systems.</li><li>Networking terminologies</li><li>Good time management skills.</li><li>Good interpersonal skills.</li><li>Ability to troubleshoot complex hardware and software issues.</li><li>Excellent written and verbal communication skills.</li><li>Ability to think critically.</li><li>Comfortable in working at night shifts if required.</li></ul>Benefits<ul><li>Flexible Working Hours</li><li>Fully funded Certifications</li><li>Medical Allowance</li><li>Pension Funds and more</li></ul>Creating a diverse and inclusive workplace is one of SMSAMI's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.Job Details<ul><li>Experience: 2 Years</li><li>Job Type: Full Time</li><li>Shift: Morning, 12:00 pm to 09:00 pm</li><li>Working Days: Monday to Friday</li><li>Salary: 40,000 PKR to 60,000 PKR</li><li>Number of Positions: 2 (Male)</li><li>Location: Lahore</li></ul>Consult will endeavor to contact candidates within 14 days of application. However, if you do not hear back after 2 weeks then please assume on this occasion, unfortunately, you have not been successful.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Technical Support Engineer

Value Engineering

IT Support:<ul><li>Troubleshoot hardware/software issues (Windows OS, MS Office, printers, networks).</li><li>Manage user accounts, emails, and basic cybersecurity (antivirus, backups).</li><li>Assist in ERP/software onboarding (e.g., QuickBooks, AutoCAD licensing).</li><li>Diagnose and resolve IT issues (e.g., network downtime, software glitches).</li><li>Propose cost-effective IT upgrades (e.g., cloud storage, VoIP systems).</li></ul>Admin Duties:<ul><li>Oversee office supplies, vendor payments, and facility maintenance.</li><li>Maintain employee records, attendance, and travel logistics.</li><li>Streamline documentation/filing systems.</li><li>Optimize vendor/utility management for cost savings.</li><li>Support HR in onboarding / off boarding (IT setup, asset retrieval).</li></ul>RequirementsSelection Criteria:Education: Bachelor&rsquo;s in IT/CS/Business Admin or related.Experience: 1-2 years in IT support + office administration.Skills:<ul><li>Hardware/network troubleshooting.</li><li>Proficiency in MS Office, Active Directory, basic ERP systems.</li><li>Problem-solving attitude + fluent English/Urdu.</li><li>Microsoft/CCNA basics, ITIL fundamentals.</li></ul>Job Type: Full-timeWork Location: In person

IT Cum Admin Officer

Smart Matrix

Educational BackgroundMinimum Bachelor&rsquo;s Degree in computer software0 - 1 yearJob Responsibilities / Skills Requirement: <ul><li>Have outstanding communication skills.</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Knowledge of MS SQL Server and MySQL, Database Management, Deployments and Scripts.</li><li>Knowledge of IIS Server, Managing IIS Sites and SSL Certificates.</li><li>Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Research and identify solutions to software and hardware issues.</li><li>Diagnose and troubleshoot technical issues, including account setup and network configuration</li><li>Ask customers targeted questions to quickly understand the root of the problem</li><li>Track computer system issues through to resolution, within agreed time limits</li><li>Talk clients through a series of actions, either via phone, email, or chat, until the problem is resolved.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)</li><li>Ensure all issues are properly logged</li><li>Prioritize and manage several open issues at one time</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting</li><li>Prepare accurate and timely reports</li><li>Document technical knowledge in the form of notes and manuals</li><li>Maintain jovial relationships with clients Job Requirements</li><li>Be proficient in spoken English</li><li>Have good memory of how software and operating systems work</li><li>Excellent listening and questioning skills is a plus, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution</li><li>Team player, detail oriented with proven problem-solving skills</li></ul>What do we offer?<ul><li>A career-oriented position in a rapidly growing company</li><li>Opportunity to work with multinational clients in an international environment</li><li>Be a part of an international team</li><li>Opportunities to further develop your skills by participating in company-sponsored internal or external technical courses.</li><li>Market Competitive Salary</li></ul>Job Types: Full-time, New-GradPay: From Rs35,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Interact Global

About Interact Global:Interact Global is a forward-thinking organization committed to empowering businesses through innovative B2B solutions, outstanding customer service, and measurable growth strategies. Our mission is to deliver value-driven results for our clients while fostering a collaborative and performance-oriented environment for our team membersRole OverviewWe are seeking a skilled and detail-oriented IT Support &amp; Network Specialist to manage and troubleshoot our desktop, server, and networking environments. The ideal candidate will have hands-on experience with Windows, Mac, and Linux systems, as well as strong knowledge of networking fundamentals. Experience with Vicidial (VoIP) will be considered a plusKey Responsibilities<ul><li>Provide comprehensive desktop support for hardware, software, and peripherals across Windows and Mac environments.</li><li>Troubleshoot and manage Windows Server environments, including Active Directory and file shares.</li><li>Support and maintain Linux systems at a basic user level (file management, system commands).</li><li>Ensure stable network performance by configuring and troubleshooting switches, routers, firewalls, and wireless access points.</li><li>Respond to IT support tickets promptly, resolving desktop, networking, and configuration issues.</li><li>Participate in network setup, cabling, configuration, and periodic system upgrades.</li><li>Document IT processes, procedures, and create user guides for training purposes.</li><li>Collaborate with IT team members on projects aimed at improving system performance, scalability, and security.</li><li>Knowledge of Vicidial (VoIP) is a plus.</li></ul>Qualifications<ul><li>Strong understanding of networking fundamentals: TCP/IP, DNS, DHCP, LAN/WAN, firewalls.</li><li>Experience managing Windows Server (user accounts, network shares).</li><li>Familiarity with Linux systems at a user level (basic commands, package installation).</li><li>Proven expertise in desktop support and hardware/software troubleshooting.</li><li>Knowledge of network security practices and monitoring tools.</li><li>Ability to explain technical concepts to non-technical users.</li><li>Strong organizational and multitasking skills.</li><li>Ability to work independently and collaboratively within a team.</li></ul>Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Perks &amp; Benefits<ul><li>Competitive base salary with Increment Plans</li><li>Paid public/national holidays.</li><li>Paid annual, paternity, and bereavement leave.</li><li>Supportive and career-focused workplace culture.</li></ul>Location: Wapda Town Phase 1 Shift Timing: Night Shift (5:30 PM &ndash; 2:30 AM) Work Schedule: Monday to Friday (Weekends Off)Job Type: Full-timePay: Up to Rs100,000.00 per monthWork Location: In person

IT Support / Network Specialists

KnackHR

Responsibilities:<ul><li>Provide technical support to employees for hardware, software, and network issues.</li><li>Maintain and troubleshoot company systems, servers, and IT equipment.</li><li>Ensure data security, backups, and disaster recovery procedures are in place.</li><li>Install, configure, and update operating systems, applications, and security tools.</li><li>Coordinate with vendors and service providers for IT equipment and software.</li><li>Install, monitor, and troubleshoot CCTV cameras, DVR/NVR systems, and networking equipment.</li><li>Maintain IT asset inventory and ensure smooth daily operations.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>2&ndash;3 years of IT support experience (retail industry background Desirable).</li><li>Strong knowledge of networking, operating systems and troubleshooting.</li><li>Familiarity with data backup systems, antivirus, and IT security.</li><li>Hands-on knowledge of CCTV systems, DVR/NVR, networking.</li><li>Gender Male/ Female.</li></ul>Apply today!Apply here or send your updates CV/Resume at Whatsapp 03144045578 on Indeed.Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

IT Support Executive

Explore 319+ Help desk technician in Lahore this September. Find roles across top companies and apply now to boost your career.

319 help desk technician jobs IN Lahore

Technical Support Officer

Technical Support Assistant

Technical Support Engineer

IT Cum Admin Officer

Technical Support Engineer

IT Support / Network Specialists

IT Support Executive