business analyst

data analyst

front desk agent

it support

it support engineer

helpdesk analyst

OpSec Security Group

<p></p><div><p>As a partner to businesses and governments, <b>Crane Authentication</b> offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&amp;D, security design, engineering and data-driven insights. We are an integral part of <b>Crane NXT</b>, a $2 billion dollar business with over 5,000 associates</p>
<p><b>
ROLE PURPOSE AND SUMMARY</b></p>
<p>
The Help desk role is to provide 1st line support and guidance to ensure requests, issues, orders,</p>
<p>
and complaints are recorded, categorised, prioritised and resolved in compliance with agreed service levels. You will need to enjoy working as part of a team with an excellent telephone manner and take pride in the work you deliver. Where possible, a first-time fix should be provided through the use of excellent questioning skills, tools and knowledge bases, working to clearly defined ITIL processes.</p>
<p>
The role includes trending of incidents, supporting investigation into root cause, order management and creation and analysis of reports.</p>
<p>
As primary contact will be from the Customer community a high level of professionalism is paramount.</p>
<p><b>
KEY ACCOUNTABILITIES</b></p>
<p><b>
Individual</b></p>
<ul><li>Act as single point of contact for all engagement with the Customer community</li></ul>
<ul><li>Accurately record all requests and incidents in the Service Management tool, assess impact and urgency, complete 1st line diagnostics and provide a First Time Fix where appropriate.</li></ul>
<ul><li>If a First Time Fix cannot be reached, assign to the appropriate group for resolution Monitor incidents trends for repeat incidents and proactive incident management.</li></ul>
<ul><li>Understand and implement escalation procedures if an incident has the potential to breach SLA</li></ul>
<ul><li>Proactively manage updates to all parties with Incident/Request statuses through to resolution and to the customer&rsquo;s satisfaction.</li></ul>
<ul><li>Maintain high levels of incident ownership through the incident lifecycle to a satisfactory Customer resolution</li></ul>
<ul><li>Support the Problem Management function in the root cause analysis of incidents.</li></ul>
<ul><li>Provide end user training and support during and after the on-boarding process and educate users on appropriate use of the available services</li></ul>
<ul><li>Actively contribute to and support in the creation of, Knowledge articles, Operating procedures, work instructions and as required for the role.</li></ul>
<ul><li>Preparation of regular and adhoc reports as determined by the Customer (daily, weekly, monthly)</li></ul>
<ul><li>Timely response to ad-hoc data/analysis requests, according to business priorities; includes preparation of datasets for further processing and analysis of outputs</li></ul>
<ul><li>Accurately implement order entry including the ability and willingness to learn specific order management procedures</li></ul>
<ul><li>Analytical thinker, able to work with large sets of data to standardise and validate information with excellent attention to detail. Ensure the processing, planning and prioritisation of customer orders is based on the Customer&rsquo;s procedures.</li></ul><br>
<p></p>
<p><b>
Common to all roles</b></p>
<ul><li>To ensure full participation in the performance development review (PDR) process and maintain an up-to-date record of all training and development activities/programs</li></ul>
<ul><li>To always act and behave in a way compliant with all Crane company guidelines and policies, especially those relating to values and behaviours, environmental health and safety, ethics, and codes of conduct, as it is through living our values that we strengthen the culture of our business and demonstrate our understanding of our Code of Business Principles. Further information on our company values can be found in our &ldquo;Living the Values&rdquo; guidelines</li></ul>
<p><b>
CAPABILITY (qualifications, experience, and skills)</b></p>
<p>
Fluent in Arabic and English is essential (written and verbal)</p>
<ul><li>Strong customer-service orientation with a confident and enthusiastic approach to work</li></ul>
<ul><li>Positive outlook, demonstrating patience, excellent listening and questioning skills.</li></ul>
<ul><li>ITIL v3 Foundation or working within an ITIL Service Support framework (Incident, Problem, and Change) is desirable but not essential. Basic knowledge of an IT Service Management System tool (Remedy, HP Service Now, Hornbill, Heat, Peregrine).</li></ul>
<ul><li>&lsquo;Can do&rsquo; attitude with the desire to learn.</li></ul>
<ul><li>Experience of using data visualisation tools such as Power BI, Tableau or similar would be of benefit to this role.</li></ul>
<ul><li>Microsoft Active Directory (users/computers) experience and/or experience of using network and IT monitoring tools is advantageous</li></ul>
<ul><li>MS Office 2007 (or later) user knowledge.</li></ul>
<ul><li>Knowledge of order-take systems or SAP is beneficial or have the ability to learn and adapt to bespoke systems and processes.</li></ul>
<ul><li>Able to work to strict Policy and Procedures and desire to ensure consistency in approach to all tasks.</li></ul>
<p><b>
WHAT&rsquo;S IN IT FOR YOU?</b></p>
<ul>
<li>Work for a market leading, established product company.</li>
<li>Nice modern offices with great facilities.</li>
<li>Health Insurance.</li>
<li>25 working days of annual leave, plus all official UAE public holidays</li>
<li>Life Insurance.</li>
</ul>
<p><b><i>Crane Authentication is part of Crane NXT</i></b></p>
<p><i>
Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has approximately 5,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.</i></p>
<p><i>
We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.</i></p>
<p><i>
We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we&rsquo;ll be in contact.</i></p></div><p></p>

Helpdesk Analyst - Dubai

Confidential Company

<ul><li>Address user tickets regarding issues reported on helpdesk</li><li>Provide first level technical support on Desktop/Laptops/Printers etc.</li><li>Installing Operating System, Applications and Computer Peripherals</li><li>Ask targeted questions to diagnose problems</li><li>Guide users with simple, step by step instructions on phone if required</li><li>Conduct remote troubleshooting via remote desktop applications</li><li>Test alternative pathways until the issue is resolved</li><li>Follow up with users to ensure their systems are functional</li><li>Record technical issues and solutions in case logs on Helpdesk</li><li>Direct unresolved issues to the next level of support personnel</li><li>Report user feedback and potential product requests to the IT Incharge</li><li>Provide first-line technical support across various hardware and software issues, ensuring timely resolution to minimize downtime.</li><li>Perform installations, configurations, and upgrades of desktop systems and peripherals, tailoring setups to meet user-specific requirements.</li><li>Conduct regular maintenance checks and updates on computer systems to enhance performance and security.</li><li>Assist in onboarding new employees by setting up their workstations and ensuring all necessary software is installed and operational.</li><li>Educate users on best practices for IT security, helping to safeguard organizational data from potential threats.</li></ul><br/>

Desktop Support Engineer

Macquarie Group

<p>As a Service Desk Analyst, you will provide technology support to staff at our Dubai office, assisting users at the walk-up desk and providing remote support through various channels. You will deliver first and second line support for Microsoft technologies and end user access management tools, ensuring issues are resolved promptly and professionally. You will assist VIPs and other staff both in-person and over the phone, utilising your strong communication skills and ability to prioritise tasks in a fast-paced environment. You will contribute to the continual improvement of our customer experience and support the ongoing development of Macquarie s technology platforms. Occasionally, you may be required to work weekends or bank holidays, and travel to other offices to provide on-site support.</p>

Service Desk Analyst

SmartChoice International UAE

<div>
 <p>
  <strong>
   About Job
  </strong>
 </p>
 <p>
  As a Service Desk Analyst &ndash; Arabic Speaking, you will act as the first point of contact for IT support within the organisation or its client environments. You will provide high-quality technical assistance, troubleshooting, and incident resolution while ensuring excellent customer satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Serve as the first line of support for end-users via phone, email, or ticketing systems (e.g., ITSM tools).
  </li>
  <li>
   Log, categorize, and prioritize incidents and service requests in the IT service management system.
  </li>
  <li>
   Provide timely resolution of basic IT issues related to hardware, software, email, VPN, printers, and similar technologies.
  </li>
  <li>
   Escalate complex issues to second- or third-level support teams when necessary.
  </li>
  <li>
   Follow standard operating procedures for incident management and service request fulfillment.
  </li>
  <li>
   Communicate clearly and regularly with users in both Arabic and English.
  </li>
  <li>
   Document troubleshooting steps and resolutions in the knowledge base.
  </li>
  <li>
   Ensure compliance with IT service delivery standards and service level agreements (SLAs).
  </li>
  <li>
   Participate in shift work, including evenings, weekends, and holidays, as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Education:
   </strong>
   Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
  </li>
  <li>
   <strong>
    Experience:
   </strong>
   1&ndash;3 years in a similar IT support or service desk role.
  </li>
  <li>
   <strong>
    Languages:
   </strong>
   Fluency in Arabic (native or near-native) and English (written and spoken).
  </li>
  <li>
   Strong knowledge of Windows operating systems, Microsoft Office Suite, Outlook, and common business applications.
  </li>
  <li>
   Familiarity with the ITIL framework and incident management processes.
  </li>
  <li>
   Good understanding of networking fundamentals (TCP/IP, DNS, VPN, etc.).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Preferred Certifications
  </strong>
 </p>
 <ul>
  <li>
   ITIL Foundation
  </li>
  <li>
   CompTIA A+ / Network+
  </li>
  <li>
   Microsoft Certified: Modern Desktop Administrator Associate (or equivalent)
  </li>
 </ul>
 <p>
 </p>
</div>


Information Technology Help Desk Analyst

<div>
 The Technology Service Desk team provides essential support to Macquarie&rsquo;s business, acting as the first point of contact for all staff seeking assistance with technology. Based in Dubai, the team operates a walk-up desk and responds to requests via telephone, email, and live chat, delivering both remote and in-person support. We are dedicated to continually improving our services and are passionate about creating an outstanding customer experience for all users, including VIPs. Our collaborative and customer-focused approach ensures technology issues are resolved efficiently, supporting the business&rsquo;s ongoing innovation and success.
 <br/>
 <br/>
 At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You&rsquo;ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
 <br/>
 <br/>
 <strong>
  What role will you play?
  <br/>
  <br/>
 </strong>
 As a Service Desk Analyst, you will provide technology support to staff at our Dubai office, assisting users at the walk-up desk and providing remote support through various channels. You will deliver first and second line support for Microsoft technologies and end user access management tools, ensuring issues are resolved promptly and professionally. You will assist VIPs and other staff both in-person and over the phone, utilising your strong communication skills and ability to prioritise tasks in a fast-paced environment. You will contribute to the continual improvement of our customer experience and support the ongoing development of Macquarie&rsquo;s technology platforms. Occasionally, you may be required to work weekends or bank holidays, and travel to other offices to provide on-site support.
 <br/>
 <br/>
 <strong>
  What You Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Completed vocational training as an IT specialist for system integration or equivalent professional experience
  </li>
  <li>
   Excellent communication skills in English, both verbal and written
  </li>
  <li>
   Experience in first or second line technology support, including Microsoft technologies such as Office 365, Windows 10 Pro, Server, and Active Directory
  </li>
  <li>
   Understanding and experience in supporting end user access management tools, such as Active Directory
  </li>
  <li>
   Basic troubleshooting and understanding of mobile devices, specifically Apple iOS, MacOS, and Android
  </li>
  <li>
   Experience providing desktop and trade floor support to end users using a computerised service management ticketing system
  </li>
  <li>
   Working knowledge of Microsoft Server platforms, including SCCM, is beneficial but not essential
  </li>
  <li>
   Superior customer service skills and the ability to present technical information to both virtual and in-person audiences
  </li>
  <li>
   Willingness to travel to other offices and work occasional weekends or bank holidays with advance notice
   <br/>
   <br/>
  </li>
 </ul>
 We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.
 <br/>
 <br/>
 <strong>
  About Technology
  <br/>
  <br/>
 </strong>
 Technology enables every aspect of Macquarie, for our people, our customers and our communities. We&rsquo;re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow&rsquo;s technology solutions.
 <br/>
 <br/>
 <strong>
  Our commitment to diversity, equity and inclusion
  <br/>
  <br/>
 </strong>
 We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.
 <br/>
 <br/>
 Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.
</div>


Service Desk Anayst

<div><div><div><div><div><div><div><div><div>The Technology Service Desk team provides essential support to Macquarie&rsquo;s business, acting as the first point of contact for all staff seeking assistance with technology. Based in Dubai, the team operates a walk-up desk and responds to requests via telephone, email, and live chat, delivering both remote and in-person support. We are dedicated to continually improving our services and are passionate about creating an outstanding customer experience for all users, including VIPs. Our collaborative and customer-focused approach ensures technology issues are resolved efficiently, supporting the business&rsquo;s ongoing innovation and success.
</div></div><div><div><div>At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 31 markets and with 56 years of unbroken profitability. You&rsquo;ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.</div>
</div></div></div></div></div><div><div><div><div>What role will you play?</div></div><div><br>
</div></div><div><div><div><div><div>As a Service Desk Analyst, you will provide technology support to staff at our Dubai office, assisting users at the walk-up desk and providing remote support through various channels. You will deliver first and second line support for Microsoft technologies and end user access management tools, ensuring issues are resolved promptly and professionally. You will assist VIPs and other staff both in-person and over the phone, utilising your strong communication skills and ability to prioritise tasks in a fast-paced environment. You will contribute to the continual improvement of our customer experience and support the ongoing development of Macquarie&rsquo;s technology platforms. Occasionally, you may be required to work weekends or bank holidays, and travel to other offices to provide on-site support.</div>
</div></div></div></div></div><div><div><div><div>What you offer</div></div><div><br>
</div></div><div><div><div><div><div><ul><li>Completed vocational training as an IT specialist for system integration or equivalent professional experience</li><li>
Excellent communication skills in English, both verbal and written</li><li>
Experience in first or second line technology support, including Microsoft technologies such as Office 365, Windows 10 Pro, Server, and Active Directory</li><li>
Understanding and experience in supporting end user access management tools, such as Active Directory</li><li>
Basic troubleshooting and understanding of mobile devices, specifically Apple iOS, MacOS, and Android</li><li>
Experience providing desktop and trade floor support to end users using a computerised service management ticketing system</li><li>
Working knowledge of Microsoft Server platforms, including SCCM, is beneficial but not essential</li><li>
Superior customer service skills and the ability to present technical information to both virtual and in-person audiences</li><li>
Willingness to travel to other offices and work occasional weekends or bank holidays with advance notice</li></ul></div>
</div></div><div><div><div>We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.</div>
</div></div></div></div></div><div><div><div><div>About Technology</div></div><div><br>
</div></div><div><div><div><div><div>Technology enables every aspect of Macquarie, for our people, our customers and our communities. We&rsquo;re a global team that is passionate about accelerating the digital enterprise, connecting people and data, building platforms and applications and designing tomorrow&rsquo;s technology solutions.</div>
</div></div></div></div></div><div><div><div><div>Our commitment to diversity, equity and inclusion</div></div><div><br>
</div></div><div><div><div><div><div>We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply regardless of their identity, including age, disability, neurodiversity, gender (including gender identity or expression), sexual orientation, marriage or civil partnership, pregnancy, parental status, race (including ethnic or national origin), religion or belief, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process.<br>
<br>
Our aim is to provide reasonable adjustments to individuals as required during the recruitment process and in the course of employment. If you require additional assistance, please let us know during the application process.</div></div></div></div></div></div></div></div></div></div>

Expert Hub Robotics

<div>
 Address user tickets regarding issues reported on helpdesk
 <br/>
 Provide first level technical support on Robots, IT Products.
 <br/>
 Installing Operating System, Applications and Computer Peripherals
 <br/>
 Ask targeted questions to diagnose problems
 <br/>
 Guide users with simple, step by step instructions on phone if required
 <br/>
 Conduct remote troubleshooting via remote desktop applications
 <br/>
 Test alternative pathways until the issue is resolved
 <br/>
 Follow up with users to ensure their systems are functional
 <br/>
 Record technical issues and solutions in case logs on Helpdesk
 <br/>
 Direct unresolved issues to the next level of support personnel
 <br/>
 Report user feedback and potential product requests to the IT Incharge
 <br/>
 Provide first-line technical support across various hardware and software issues, ensuring timely resolution to minimize downtime.
 <br/>
 Perform installations, configurations, and upgrades of desktop systems and peripherals, tailoring setups to meet user-specific requirements.
 <br/>
 <br/>
 <br/>
 Requirements
 <br/>
 <br/>
 <li>
  <p>
   Bachelor&rsquo;s or Master&rsquo;s degree in Robotics, Mechatronics, Computer Science, or related fields.
   <br/>
  </p>
 </li>
 <li>
  <p>
   Proven experience with humanoid (e.g., Cruzr, Pepper, etc.) and quadruped robots (e.g., Unitree, Go2, G1, etc.).
   <br/>
  </p>
 </li>
 <li>
  <p>
   Strong troubleshooting and diagnostic skills for both mechanical and software issues.
   <br/>
  </p>
 </li>
 <li>
  <p>
   Hands-on experience with Python, facial recognition, and NLP model deployment.
   <br/>
  </p>
 </li>
 <li>
  <p>
   Familiarity with OpenCV, TensorFlow, or ROS is an advantage.
   <br/>
  </p>
 </li>
 <li>
  <p>
   Excellent communication and documentation skills for client-facing interactions.
   <br/>
  </p>
 </li>
 <li>
  <p>
   Strong leadership skills with the ability to manage field teams and coordinate multiple projects.
   <br/>
  </p>
 </li>
</div>


Support Robotics Engineer

Explore 320+ Helpdesk analyst in Dubai this November. Find roles across top companies and apply now to boost your career.

320 helpdesk analyst jobs IN Dubai

Helpdesk Analyst - Dubai

Desktop Support Engineer

Service Desk Analyst

Information Technology Help Desk Analyst

Service Desk Anayst

Service Desk Anayst

Support Robotics Engineer