guest experience expert

front desk receptionist

guest arrival expert

guest arrival expert (concierge) Jobs in Manama

guest arrival expert (concierge)

guest relations manager

hospitality staff

SIHAMCO

<div>
 
 Job Summary
 
 
 
 We're hiring a
 
 Captain Waitress
 
 at
 
 Zama Zulu
 
 , our traditional African themed restaurant concept at The Groves. As a
 
 Captain Waitress
 
 , you will take customer orders, provide detailed knowledge of the menu, make personalized recommendations, and ensure every guest feels the rhythm, warmth, and energy of the Zulu culture. This role combines professional service, salesmanship, and storytelling flair to deliver a unique and memorable dining journey. You're not just waiting tables &mdash; you're setting the stage for an unforgettable experience.
 
 
 
 Zama Zulu
 
 is a dynamic, upscale restaurant focused on delivering exceptional experiences. We are not just a restaurant - we are a celebration of African Zulu culture. You'll be welcoming guests with energy, unique flair, and a bold personality. Your presence, voice, and energy should echo that spirit. Whether it's through a warm smile, storytelling, or helping guests discover new flavors, your job is to turn every visit into a cultural experience.
 
 
 
 The opportunity is based in Riyadh, Saudi Arabia. All flights + visa + basic salary + accommodation + travel is provided for by the company
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Warmly greet guests with enthusiasm and Zulu-inspired hospitality.
 </li>
 <li>
 Present, explain, and promote the menu, including specials, ingredients, preparation methods, and cultural context.
 </li>
 <li>
 Proactively upsell premium dishes, chef's specials, signature drinks, and desserts to enhance the guest experience and boost revenue.
 </li>
 <li>
 Make confident, thoughtful recommendations based on guest preferences and dietary needs.
 </li>
 <li>
 Accurately take food and beverage orders and input them into the POS system.
 </li>
 <li>
 Ensure guest satisfaction throughout the meal and anticipate their needs proactively.
 </li>
 <li>
 Handle complaints or concerns promptly and professionally, escalating when necessary.
 </li>
 <li>
 Embody and express the spirit of the Zulu theme through language, tone, energy, and style of service.
 </li>
 <li>
 Maintain full knowledge of all food and beverage offerings, including allergens and dietary options.
 </li>
 <li>
 Work closely with kitchen and bar staff to ensure timely and accurate order fulfillment.
 </li>
 <li>
 Assist in table setting and resetting according to restaurant standards.
 </li>
 <li>
 Maintain a clean and organized service area.
 </li>
 <li>
 Uphold hygiene and grooming standards and wear the designated themed uniform with pride
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1-3 years' experience in a customer-facing role in a fine-dinning restaurant.
 </li>
 <li>
 Fluent in Arabic and English with excellent verbal communication skills.
 </li>
 <li>
 Outgoing, confident, and charismatic personality.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong understanding of food and beverage service, with ability to upsell effectively.
 </li>
 <li>
 Passionate about African culture, particularly Zulu heritage, or eager to learn and embody it.
 </li>
 <li>
 Team player who thrives in a fast-paced, dynamic environment.
 </li>
 <li>
 Flexible with shifts, including weekends and holidays.
 </li>
 <li>
 Basic POS and order management skills are an advantage
 
 
 </li>
 </ul>
 
 About The Group:
 
 
 
 SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.
 
 
 At SIHAMCO, we don't just lead Saudi Arabia's hospitality and entertainment evolution&mdash;we create it from the ground up. Since 2008, we've been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.
 
 
 
 Crafting a Homegrown Legacy
 
 
 
 All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house &mdash; from initial vision and brand identity to concept creation, design, execution and operation. We don't import ideas; we build them &mdash; crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.
 
 
 
 Our Signature Brands
 
 
 
 Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets &mdash; but consistently surpasses &mdash; global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.
 
 
 Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.
 
 
 
 We Are Only Getting Started!
 
 
 
 Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.
 
 
 
 People First
 
 
 
 Our team is our greatest asset&mdash;a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.
 
 
 
 Benefits
 
 
 
 At SIHAMCO, we believe in rewarding our team with more than just a job &mdash; we offer an inspiring work environment and real opportunities for growth. Our benefits include:
 
 
 <ul>
 <li>
 Competitive salary packages - aligned with market standards and experience
 </li>
 <li>
 Visa (1 year temp) &amp; Flights into the country for non-citizens
 </li>
 <li>
 Accommodation
 </li>
 <li>
 Transportation Allowance
 </li>
 <li>
 Career development &amp; Internal promotions - grow with us across departments and seasons
 </li>
 <li>
 Creative &amp; collaborative work culture - built on passion, innovation, and attention to detail
 </li>
 <li>
 Exposure to high-end hospitality &amp; entertainment concepts - gain experience in premium F&amp;B and entertainment
 </li>
 <li>
 Experience working on premium events within The Groves, Riyadh Season
 </li>
 <li>
 Cultural diversity - join a team of passionate professionals from around the world
 
 
 </li>
 </ul>
 Join us and be part of a company that's redefining hospitality in Saudi Arabia and beyond.
</div>

Captain Waitress - Arabic Speaking

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
Summary of Responsibilities:
1. Ensure correct uniform standards are followed at all times.
2. Ensure the guests of the outlet experience an enjoyable, expertly served beverage/dining experience by following the outlet sequence of service.
3. Maintain a thorough knowledge of the restaurant menu &amp; daily specials at all times
4. To be familiar with the beverage service including stemware used and appropriates garnishes.
5. Anticipate and service of guests' requirements at all times
6. Prepare the outlet ready for service according to the outlet standard operating procedure or as per the specific manager&rsquo;s instructions
7. Ensure service stations are constantly cleared &amp; re-stocked during service
8. Serve and clear food and beverage items in an unobtrusive and professional manner
9. Present menus and explanations for all menu items as well as specials of the day.
10. Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
11. To report all accidents or guest complaint immediately to a manager.
12. Ensure expiration dates or perishable items are checked on a daily basis &amp; stored in accordance to HACCP standards
13. To respond properly in any hotel emergency or safety situation.
14. To breakdown any buffets, displays or side stations when needed
15. Attend all necessary briefings &amp; training sessions as instructed by the Operations Manager, Food and Beverage
16. Handle cash and credit card procedures according to the guidelines of the accounting department
17. Identify potential problems and ask for assistance before breakdown occurs
18. Perform any duties and special projects as requested by management whether in your own department or any other department in the resort. 
Qualifications 
<ul><li>
Have completed secondary school education</li><li>
Exceptional communication and interpersonal skills.</li><li>
Hospitality related Degree or Diploma</li><li>
Minimum of 1-2 years&rsquo; experience as a waiter/waitress in a five star hotel</li><li>
Willingness to work during peak hours, including nights, weekends, and holidays.</li><li>
Advanced levels of Business English</li><li>
Proficiency in a second language such as, Arabic.</li><li>
Excellent food &amp; beverage knowledge</li><li>
The ability to work well under pressure</li><li>
Excellent attention to detail</li><li>
Previous experience in Middle east</li><li>
Experienced in Fire &amp; Life safety systems.</li></ul> 

Additional Information 
Opportunity to join the first Raffles in Bahrain<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Waiter / Waitress - Ninive Restaurant

Marriott International

<div>Additional Information 
Job Number25201723 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Monitor club lounge for seating availability, service, safety, and wellbeing of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and communicate replenishment needs promptly. Wash dishes and serving utensils as needed. Complete opening and closing duties. Requisition all necessary supplies, transporting supplies from storeroom to bar set-up area as required. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Document pertinent information in department logbook. Forecast additional meal requirements and communicate special requests to the kitchen. 
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; and stand, sit, or walk for an extended period of time or for an entire work shift. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience is required.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Concierge-Club Level

Ibis Seef Manama

Overview of Duties /Responsibilities<ul><li>Provide quality service to guests by ensuring prompt and courteous service following procedures and which exceeds the minimum standards.</li><li>Provide guest F &amp; B services in a sequenced manner.</li></ul>Professional Techniques <ul><li>Maintain a consistently high level of guest service.</li><li>Extensive knowledge of all menus and upselling items at every instance.</li><li>Adhere to all detailed cleaning and ensure all workflows are functional at all times.</li><li>Flexibility in monitoring multiple tables.</li><li>Follow the setup, service, and breakdown of the functions procedure.</li><li>Co-ordinate with the kitchen and the front office</li><li>Perform miscellaneous job-related duties as assigned.</li><li>A team player and able to handle multiple tasks and pressure</li></ul>Education /Professional Experience<ul><li>Hotel Management graduate or related course.</li><li>At least 5 years of experience in the same capacity, preferably in 4* or 5* Hotels.</li></ul>Skills /Qualities <ul><li>Fluent in the operation of the MICROS POS system.</li><li>Fluent in English and conversational Arabic</li><li>Ability to work on split shifts</li></ul>Job Types: Full-time, PermanentPay: Up to BD150.000 per monthAbility to commute/relocate:<ul><li>Manama: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your current salary and what is your expectations ?</li></ul>Experience:<ul><li>4 or 5 Star Hotel: 2 years (Required)</li></ul>Location:<ul><li>Manama (Preferred)</li></ul>

Waiter/Waitress

The Palace Boutique Hotel

We are looking for a results-oriented and hands-on IT Specialist to support our growing hospitality brands &mdash; Masso, Orangery, Circa, Lyra, and the Palmyard Hotel.This is a key role where you will ensure smooth, secure, and efficient IT operations across both our boutique hotel and award-winning restaurants.What We are Looking For:<ul><li>Proven experience in IT support and systems management (hospitality sector experience mandatory)</li><li>Strong knowledge of networks, hardware, software, and troubleshooting</li><li>Ability to manage security protocols, data backups, and system upgrades</li><li>A proactive problem-solver with excellent communication and organizational skills</li><li>Team-oriented mindset with the ability to train and support staff on IT systems</li></ul>Benefits<ul><li>Private Medical Insurance</li><li>Life Insurance</li><li>30 days annual leave</li><li>13 days Public Holidays annually</li><li>1 day Birthday Leave</li><li>Bi Annual Flights</li><li>40% staff discount across all brands</li><li>1 day weekly day off</li></ul>Job Types: Full-time, PermanentPay: BD300.000 - BD350.000 per monthApplication Question(s):<ul><li>Is the salary offered within your expectations?</li></ul>Location:<ul><li>Manama (Required)</li></ul>

IT Specialist

Hilton

<div>Chef de Partie
A Chef de Partie is responsible for supervising staff and ensuring high levels of food preparation to deliver an excellent Guest and Member experience while assisting with food cost controls.
What will I be doing?
A Chef de Partie, will supervise staff and ensure high levels of food preparation to deliver an excellent Guest and Member experience. A Chef de Partie will also be required to assist with food cost controls. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Ensure all food preparation meets standards</li>
<li>Prepare and present high quality food</li>
<li>Supervise staff</li>
<li>Keep all working areas clean and tidy and ensure no cross contamination</li>
<li>Prepare all mis-en-place for all relevant menus</li>
<li>Assist in positive outcomes from guest queries in a timely and efficient manner</li>
<li>Ensure food stuffs are of a good quality and stored correctly</li>
<li>Contribute to controlling costs, improving gross profit margins, and other departmental and financial targets</li>
<li>Assist other departments wherever necessary and maintain good working relationships</li>
<li>Assist Head Chef/Sous Chef in the training of all staff in compliance of company procedures</li>
<li>Report maintenance, hygiene and hazard issues</li>
<li>Comply with hotel security, fire regulations and all health and safety and food safety legislation</li>
<li>Be environmentally aware</li>
</ul>What are we looking for?
A Chef de Partie serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>A minimum of 2 years of previous experience as a Chef de Partie or strong experience as a Demi Chef de Partie role</li>
<li>A current, valid, and relevant trade commercial cookery qualification (proof may be required)</li>
<li>Strong coaching skills</li>
<li>Ability and desire to motivate teams</li>
<li>Excellent communication skills</li>
<li>NVQ Level 3</li>
<li>Achieved Basic Food Hygiene Certificate</li>
<li>Supervisory experience</li>
<li>Positive attitude</li>
<li>Ability to work under pressure</li>
<li>Ability to work on own or in teams</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous kitchen experience in similar role</li>
<li>Intermediate Food Hygiene</li>
<li>Knowledge of current food trends</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Chef de Partie

British University of Bahrain

Job Opportunity: Catering Manager at Alazzam Group Location: Manama, Bahrain Employment Type: Full-timeAbout UsAlazzam Group is a leading name in hospitality and catering services, delivering exceptional experiences across events, corporate functions, and private occasions. We are expanding our dynamic team and seeking a seasoned Catering Manager to oversee operations and ensure excellence in service.Key Responsibilities<ul><li>Plan, organize, and manage catering operations for events of all sizes.</li><li>Lead and supervise catering staff, ensuring high performance and teamwork.</li><li>Coordinate with clients to understand requirements and deliver tailored solutions.</li><li>Manage budgets, inventory, and supplier relationships.</li><li>Ensure compliance with food safety, hygiene, and quality standards.</li><li>Drive innovation in menus and presentation to enhance customer satisfaction.</li></ul>Requirements<ul><li>Minimum 5 years of proven experience as a Catering Manager or in a senior hospitality role.</li><li>Strong leadership and organizational skills.</li><li>Excellent communication and client relationship management.</li><li>Knowledge of food safety regulations and catering best practices.</li><li>Ability to work under pressure and manage multiple events simultaneously.</li></ul>What We Offer<ul><li>Competitive salary and benefits package.</li><li>Opportunity to grow within a reputable hospitality group.</li><li>A collaborative and creative work environment.</li></ul>How to Apply Send your CV and cover letter to payroll@alazzamgroup.com with the subject line &ldquo;Catering Manager Application&rdquo;.Job Type: Full-timePay: BD500.000 - BD1,000.000 per month

Catering Manager

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