receptionist

front office supervisor

hr manager

front desk agent

front desk receptionist

hotel front desk supervisor

LEGOLAND® Dubai Resort

<div>
 
 
 Scope of work
 
 (JOB PURPOSE)
 
 
 The Front Office Supervisor is responsible for assisting the Front Office Manager with day to day operations, acting as the first line of guest recovery, answering and responding to internal and external guest needs and deliver outstanding guest service.
 
 
 
 
 
 
 Main Responsibilities
 
 
 
 Responsible and held accountable to all responsibilities of a front desk agent which include but not limited to :
 
 
 
 
 <ul>
 <li>
 Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established in the hotel&rsquo;s systems.
 </li>
 <li>
 Maintains and improves the quality of the guests experience
 </li>
 <li>
 Processes all payments according to established hotel requirements
 </li>
 <li>
 Provides information and assistance to all guests and visitors
 </li>
 <li>
 Provides prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information
 </li>
 <li>
 Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
 </li>
 <li>
 Plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance and following designated roles of printing necessary reports
 </li>
 <li>
 Assists guest services, housekeeping and maintenance staff with accommodating guest requests
 </li>
 <li>
 Creates a work environment that promotes teamwork, recognition and mutual respect.
 </li>
 <li>
 Maintains confidentiality of all guests
 </li>
 <li>
 Provides ideas and suggestions for new products, services, technology and processes to ensure the resort&rsquo;s vision and in anticipation of changing guest needs.
 </li>
 <li>
 Ability to multitask and prioritize departmental functions to meet deadlines.
 </li>
 <li>
 Maintains and organizes site Inspections by keeping detailed records of when site inspections are to occur, selecting rooms and communicating to necessary department heads.
 </li>
 <li>
 Maintains and controls safe while on duty, keeping detailed records of all transactions.
 </li>
 <li>
 Provides new hires with adequate training and ongoing training for all other front desk employees.
 </li>
 <li>
 Provides lateral support to retail team by assisting with manager overrides, discounts and returns.
 </li>
 <li>
 Works diligently at continuously working with Front Office Manager on operation improvements.
 </li>
 <li>
 Completes audits on Front Office checklist to ensure completion on a daily/shift basis.
 </li>
 </ul>
 
 
 
 
 
 Health &amp; Safety
 
 
 
 Managers/Supervisors are responsible for all aspects of Health, Safety &amp; Security within their department, in line with the Group Policy (HS001). They must ensure that risk assessments have been carried out, that safe working procedures are in place for all work activities and that all employees under their management are aware of the Group Health, Safety and Security Policy and their obligations under it. They must ensure that safe working practices are monitored, and that risk assessments and procedures are reviewed regularly. Where incidents do occur, they must ensure that they are investigated appropriately and that where necessary, corrective action is taken to ensure that such incidents are not repeated.
 
 
 
 
 
 
 Qualifications, Experience, &amp; Skills
 
 
 <ul>
 <li>
 High school diploma or equivalent experience required
 </li>
 <li>
 1 &ndash; 3 years of Hotel front desk experience using OPERA PMS or equivalent preferred.
 </li>
 <li>
 Must be able to speak English and Arabic language clearly and fluently or local/regional language standard.
 </li>
 <li>
 Provide excellent customer service and maintain a professional demeanor.
 </li>
 <li>
 Ability to communicate effectively with others both verbally and written.
 </li>
 <li>
 Must have excellent guest service skills, proven conflict resolution skills, and proven leadership skills to drive initiatives to improve the team and the business.
 </li>
 <li>
 Ability to stand for long periods of time. Must be able to work a flexible schedule including evenings, weekends, and holidays.
 </li>
 </ul>
</div>

Front Office Supervisor

FIVE Hotels and Resorts

Join the FIVE Tribe as a Front Office Supervisor and get ready to make waves in the hospitality industry.We are looking for a driven self-starter with excellent communication, leadership, and organizational skills. As an astute creative and critical thinker, you can conceptualize and implement innovative solutions in a fast-paced environment. The Candidate A driven self-starter with excellent communication, leadership, and organizational skills. You have a keen eye for detail and execute tasks proactively with precision and finesse. A 'can-do' attitude coupled with an inherent flair for taking ownership makes you a highly motivated go-getter. What We're Looking For <ul><li>A proven track record of 2-3 years in Front Office within a hotel, leisure, or retail, delivering sensational experiences.</li><li>A welcoming and enthusiastic energy that sets the tone for a sensational guest experience.</li><li>An elevated and energetic conversationalist, engaging guests with lively discussions.</li><li>Impeccable communication skills, both verbal and written, with fluency in English.</li><li>Computer literacy, with a mastery of Word, Excel, and Outlook, and exceptional knowledge of Hotel PMS, specifically Opera.</li><li>Next-level organizational and leadership skills, effectively leading and inspiring the FIVE Tribe to new heights.</li><li>Skills in improving customer satisfaction and driving profitability, showcasing a commitment to industry-leading standards.</li><li>A proactive nature, coupled with a meticulous eye for detail, ensures every aspect of the operation is perfectly curated.</li><li>'FIVE-styled' visionary thinking, finding creative solutions while taking ownership for all duties and tasks assigned.</li><li>A teamwork-oriented mindset, fostering collaboration and cooperation among FIVE Tribe members to achieve collective success.</li><li>Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the hotel.</li><li>A hands-on attitude, fueled by a 'can-do!' spirit.</li></ul> Key Responsibilities <ul><li>Arrives to work promptly, always adhering to FIVE's grooming standards and maintaining a polished, 'FIVE-styled' appearance.</li><li>Oversees the efficient operations of reception, ensuring an exquisite check-in and check-out experience for guests.</li><li>Provides support to team members in handling guest requests and inquiries, aiming for sensational guest satisfaction.</li><li>Keeps the Front Office Manager and Reception Supervisors fully informed about any relevant feedback from guests, maintaining a gold standard of service.</li><li>Always exhibits the highest standard of customer service, offering bespoke assistance to meet guest needs.</li><li>Advises relevant departments about special events or VIP guests in the hotel, ensuring a remarkable experience.</li><li>Possesses a 'FIVE-star' knowledge of all hotel room categories, room rates, packages, promotions, and other product knowledge, essential for daily duties.</li><li>Maintains a watchful eye on the appearance, grooming standards, and performance of the Front Office Team, emphasizing training and teamwork for a truly 'FIVE-styled' experience.</li><li>Strategically maximizes room occupancy and utilizes upselling techniques to promote FIVE's sensational services and facilities.</li><li>Ensures fellow Front Office 'FIVERs' have expert knowledge of room types, hotel facilities, dining venues, shop hours, function rooms, and daily events, maintaining an impeccable level of awareness.</li><li>Demonstrates positive leadership characteristics, which inspire FIVE Tribe members to exceed expectations.</li><li>Adheres to legal requirements regarding fire safety, bomb threats, and health and safety, ensuring a boundary-breaking level of compliance.</li><li>Anticipates and caters to guests' needs, delivering exquisite service that elevates guest satisfaction.</li><li>Strives for top-notch service, embracing the disruptive and visionary approach that makes FIVE an industry-leading lifestyle destination.</li><li>Adheres to FIVE's remarkable brand standards, ensuring a boundary-breaking experience.</li><li>Collaborates with other departments, promoting a positive culture and cultivating a next-level 'vibe at FIVE.'</li><li>Attends required training sessions to stay at the cutting edge of their profession.</li><li>Upholds professional confidentiality, safeguarding FIVE's trade secrets with integrity.</li><li>Maintains a 'FIVE-star' awareness of concierge desk, business center, guest relations, and loyalty club policies and procedures to offer an award-winning experience.</li><li>Executes all tasks efficiently and thoroughly, in line with FIVE's highest expectations.</li></ul> The Team 'FIVERs' are cultured yet chic, confident yet self-effacing, and work hard to play even harder. As a FIVE Tribe member, you'll personify the distinct 'vibe at FIVE' and apply it to create insta-perfect experiences for our guests that keep them coming back for more. An Equal Opportunity Employer FIVE is committed to hiring a diverse and inclusive workforce as an equal-opportunity employer. FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws.

Front Office Supervisor - FIVE LUXE JBR

Accor Hotels

Overview Company Description"Why work for Accor?"We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! We are Heartists"Heartist" describes both our culture and who we are. Everything we do comes from the heart, and we're experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!We believe that the world is more welcoming when we're connected. So that we see what we have in common, instead of what sets us apart.Life in MövenpickThe Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.We enable our guests to Savour the flavor of life, balancing small indulgence with what's good for them- and good for the world. The Role The Role<ul><li>Under the guidance and supervision of the Front Desk Manager and / or the Night Manager, and within the limits of the established Accor and OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.</li><li>Must be thoroughly familiar with all Mövenpick corporate and local Operational Standards and ensure they are followed. He / She is responsible for supervising the operations at the front desk according to our hotel standards in order to ensure guest satisfaction under the control of the Rooms Division Manager in the accomplishment of their objectives. Must assist in accomplish obligations and goals as outlined below:</li></ul>Key Deliverables and ResponsibilitiesPlanning & Organizing:<ol><li>Coordinating purchasing for the front office departments with the finance team as per the hotel procedures</li><li>Plan and coordinate all move in and move out activity with and relevant departments</li><li>Adhere to and monitor departmental operating expenses as per departmental budget and forecast.</li><li>Review and monitor departmental work schedules, oversee that departmental payroll is in line with budgets.</li></ol>Operations:<ol><li>Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.</li><li>Announce VIP rooms to Housekeeping and F&B departments</li><li>Ensure VIP rooms are ready, checked and all in order prior arrival</li><li>Attend management morning briefing if needed/requested</li><li>Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed</li><li>Register and process check in for all arrivals</li><li>Conduct daily briefing & ensure IQ standard is followed</li><li>Perform Check in & Check Out at the reception</li><li>Be part & lead in success of Circle M enrolment and assist to achieve the hotel target</li><li>Ensure Cherish program is mentioned in every briefing and collect daily comments from the team in order to achieve monthly target</li><li>Check online comments (TripAdvisor, etc.) and investigate issues then report to the manager</li><li>Ensure guest comments are investigated and reply back to guest accordingly</li><li>Assist in achieving Trust You targets</li><li>Attend guest requests and take action accordingly</li><li>Handle guest complaints and take action immediately to ensure satisfaction is delivered</li><li>Assist Hotel Manager on Duty when/if required</li><li>Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests' departure.</li><li>Handle walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>Check Paymaster daily and give feedback RDM with action taken</li><li>Encourage rooms & breakfast upselling daily to the team and share result and feedback</li><li>Check Hotel situation, occupancy, functions, groups, MIPs</li><li>File daily reception report and documents systematically.</li><li>Give a proper training & induction for all new reception joiners and ensure Opera V9 is the PMS used in training</li><li>Maintain daily courtesy call sheet and share feedback/action with the manager</li><li>Attend Credit meeting when requested</li><li>Attend Revenue meetings when requested.</li><li>At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs.</li><li>To effectively handle all guest complaints concerning the Front Office in co-ordination with the Rooms Division Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager.</li><li>Other duties as assigned.</li><li>Perform duties in a manner that respects Mövenpick Hotels & Resorts' Core Behaviours which are Trust, Relationship, Entrepreneurship and Drive.</li><li>Assist in Task Force Teams for new openings</li><li>Carry out any other reasonable task (which may not be stated here) as requested.</li><li>Attend and chair the daily briefings</li></ol>Generic Aspects on Hygiene / Personal Safety / Environment/Confidentiality:<ul><li>Ensure proper care of all equipment and furniture entrusted for Heartists use.</li><li>Be well-familiar with the hotel's policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel's emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.</li><li>Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.</li><li>Respects and ensures respect of the hotel's commitments to the "Environment Charter" of Accor program (saving energy, recycling, sorting waste etc).</li><li>Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel's policy on Fire, Hygiene, Health and Safety.</li><li>Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.</li><li>Does not disclose any financial information or any other information of the Accor Hotels.</li></ul>Our ValuesOur values are our common language, they drive us every day. Embodied in and flowing through our Heartist program, a symbol of our identity and culture, these values are the bedrock that binds us to the Group. They perpetuate and spread -beyond professions, persons, countries and cultures- the sense of hospitality and service, our strength and nourishment of the Group's success worldwide.Guest PassionWe obsess over our customers. Our guests are the driver of our decisions and our actions. We put them first, we care for them. We go the extra mile for them. We enjoy doing it.Sustainable PerformanceWe believe that hospitality has the power to unlock a better tomorrow. We act for good to support & empower the communities in which we live and protect the planet that you visit.RespectWe are connected with the world, and to others. We enjoy the mix of cultures. We are proud of our differences. We put you first and we value you, whoever you are. We care for the planet.Spirit of ConquestOur guests are globetrotters, and so are we. We want to be where they want to be. We explore, we initiate, and we develop. We are ambitious for our guests. We make the impossible possible, we have fun doing it.TrustHospitality is a team sport, and we're stronger when we trust and support each other. We believe in natural kindness, respect our differences and value all voices. We work as one team, to say what we do, and do what we say.InnovationWe dare to challenge the status quo. We embrace innovation and challenge ourselves to do things better and faster. We take risks, dream the impossible and Qualifications Diploma or Degree in Hotel Management Additional Information Strong interpersonal and problem solving abilities Fluency in English and Arabic, additional languages are a plus

Accor

<div><div>Company Description</div> 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
 
<div>Job Description</div> 
We are seeking a professional and customer-focused Front Office Supervisor to join our team. As a key member of our Front Office Leadership Team, you will ensure smooth operations and the highest level of guest satisfaction in our dynamic hospitality environment.<ul><li>
Oversee daily front office operations, including check-ins, check-outs, and guest inquiries</li><li>
Ensure exceptional guest experiences by implementing and maintaining high service standards</li><li>
Coordinate with other departments to address guest needs and resolve issues promptly</li><li>
Manage and train front office staff, identifying areas for improvement and implementing action plans</li><li>
Monitor and optimize front office performance metrics and guest satisfaction scores</li><li>
Handle VIP guests and special requests with utmost care and attention to detail</li><li>
Manage room allocations and group arrivals to ensure smooth check-in processes</li><li>
Oversee the preparation and distribution of daily reports and guest information</li><li>
Implement and maintain standard operating procedures for the front office</li><li>
Assist in budgeting and financial management, including upselling initiatives</li><li>
Ensure compliance with safety and security protocols</li><li>
Participate in emergency response and first aid situations as needed</li></ul><div> 
Qualifications</div> 
<ul><li>
Minimum of 2 years' experience in a supervisory position, preferably in the hospitality industry</li><li>
Bachelor's degree or diploma in Hospitality Management is preferred</li><li>
Excellent verbal and written communication skills in English; additional languages are a plus</li><li>
Strong interpersonal and leadership skills with the ability to motivate and develop team members</li><li>
Proficiency in front office systems, such as Opera Cloud, and Microsoft Office suite</li><li>
Solid knowledge of front office procedures and hospitality best practices</li><li>
Exceptional organizational and time management skills</li><li>
Ability to work efficiently in a fast-paced, high-pressure environment</li><li>
Strong problem-solving skills and attention to detail</li><li>
Customer-focused mindset with a commitment to delivering exceptional guest experiences</li><li>
Flexibility to work various shifts, including weekends and holidays</li><li>
Demonstrated ability to make quick, sound decisions in challenging situations</li><li>
Familiarity with local culture and customs in Phnom Penh, Cambodia is a plus</li></ul></div>

Emaar Hospitality Group

<div>
 
 
 ABOUT THE COMPANY
 
 
 
 
 
 
 Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.
 
 
 
 
 
 Address Hotels + Resorts is the first brand launched by Emaar Hospitality Group with properties situated in some of the most sought-after locations. Address brings a fresh identity to the global hospitality and service sector by setting new benchmarks with its gracious hospitality and exceptional service.
 
 
 
 
 
 Recognized for its fusion of contemporary style with a touch of classic elegance, Address Hotels + Resorts enriches the lives of its guests with intuitive experiences. Staying true to its tagline &lsquo;Where Life Happens&rsquo;, Address offers its guests opportunities to celebrate life and its most cherished moments. It&rsquo;s the ultimate Address.
 
 
 
 
 
 
 ABOUT THE FUNCTION
 
 
 
 
 
 
 This function is to ensure exceptional Guest Experiences in a highly empowered environment. Represent our brand, throughout the Guest journey, to deliver a flawless stay experience. Ensure that each guest becomes a happy fan of our Rooms &amp; other facilities, by delighting them from Check in until Check out.
 
 
 
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 
 
 
 <ul>
 <li>
 Genuine service personality, with high EQ.
 </li>
 <li>
 Minimum 1 year of experience in front office in a 5 star hospitality industry.
 </li>
 <li>
 Minimum of a high school diploma is required / College degree in Hotel Management or a related field is preferred.
 </li>
 <li>
 Oversee and ensure all operational tasks in Front Office are conducted in line with the service standards and procedures.
 </li>
 <li>
 Coaching and training on-the-job.
 </li>
 <li>
 Providing constructive feedback (on- and off-the-job).
 </li>
 <li>
 Analyzing operations and assigning resources accordingly.
 </li>
 <li>
 Conducting huddles during shifts to ensure seamless communication.
 </li>
 <li>
 Prevent complaints and ensure adequate service recovery where needed.
 </li>
 <li>
 Pro-actively communicate with fellow Ambassadors, always with the guest&rsquo;s interests at heart.
 </li>
 </ul>
 
 
 
 
 
 COMPETENCIES
 
 
 
 
 
 <ul>
 <li>
 Put Customer First
 </li>
 <li>
 Drive for Results
 </li>
 <li>
 Learning
 </li>
 <li>
 Resilience
 </li>
 <li>
 Adaptability
 </li>
 </ul>
 
 
 
 
 At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
 
 
 
 
 
 
 Customer Focus
 
 
 
 Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
 
 
 
 
 
 
 Ownership Mindset
 
 
 
 No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
 
 
 
 
 
 
 Fast Paced
 
 
 
 Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
 
 
 
 
 
 
 Talent and Tenacity
 
 
 
 Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
 
 
 
 
 
 
 Adaptability
 
 
 
 We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.
 
</div>

Roles in Front Office – Recruitment Day at Emaar Hospitality Group

Ramada by wyndham dubai barsha heights

<div><ul><li>Clean and tidy guest rooms, including changing bed linens, making beds, dusting, vacuuming, mopping, and cleaning bathrooms as per company and brand standards.</li><li>Replenish guest amenities and supplies such as towels, toiletries, and drinking glasses.</li><li>Remove trash, dirty linens, and room service items from guest rooms.</li><li>Clean and disinfect sinks, toilets, showers, bathtubs, and bathroom floors.</li><li>Restock bathroom supplies such as soap, shampoo, tissue, and towels.</li><li>Respond to guest requests promptly and with courtesy, ensuring guest satisfaction.</li><li>Report any lost and found items to the Housekeeping Supervisor or Front Desk immediately.</li><li>Report any maintenance or repair issues such as broken furniture, fixtures, or lighting.</li><li>Ensure housekeeping carts are stocked with supplies and linens at the beginning and end of each shift.</li><li>Maintain proper storage and use of cleaning products, ensuring compliance with safety standards.</li><li>Cleaning public areas of the hotel, including hallways, elevators, lobbies and other front and back of house areas.</li><li>Adhere to regulations and procedures for the use and storage of cleaning chemicals.</li><li>Report all missing items from room (e.g. Irons/hair dryers, etc.) to the senior Housekeeping team.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><ul><li>Minimum 1 year experience in a similar role in a hotel</li></ul>
Strong attention to detail.<ul><li>Ability to work independently and as part of a team.</li><li>Good communication skills.</li><li>Time management and organizational skills.</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Effective Communication, Adaptability, Teamwork, Punctuality, Efficiency</div></div>

Room Attendant

Studio M Al Barsha

<div>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:<ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

Explore 1075+ Hotel front desk supervisor in Dubai this December. Find roles across top companies and apply now to boost your career.

1075 hotel front desk supervisor jobs IN Dubai

Front Office Supervisor

Front Office Supervisor - FIVE LUXE JBR

Front Office Supervisor

Front Office Supervisor

Roles in Front Office – Recruitment Day at Emaar Hospitality Group

Room Attendant

Front Desk Agent