hotel operations staff

Grand Hyatt Kuwait City

<div><div>Summary<div><div>
Main Duties and responsibilities: 
Operational: 
<ul><li>To welcome and receive guests by greeting them as per the standards.</li><li>To ensure proficient and professional food &amp; beverage service to the guests by meeting and also exceeding their expectations.</li><li>Deliver unprecedented personalization. Offer discreet recognition. Connect with guests&rsquo; passions and create memorable experiences.</li><li>Maintain high visibility &lsquo;on the floor&rsquo; and provide assistance to our guests in a pro-active way</li><li>Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place</li><li>To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend food &amp; beverage combinations and upsell alternatives.</li><li>To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.</li><li>To handle cashiering duties, ensure that restaurant cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly.</li><li>To ensure that the local occupational safety and health requirements, as well as the company safety and security policies are being adhered to</li><li>To ensure that the place of work and surrounding area is kept clean and organized at all times</li><li>To perform opening and closing procedures established by the restaurant.</li><li>To flag and highlight VIP&rsquo;s guests among the venues based on the reservation</li></ul>
Customer Service 
<ul><li>To ensure that all deliver the brand promise and provide exceptional guest service at all times.</li><li>To ensure that all associates are familiar with World of Hyatt program and have attended respective training.</li><li>To build and deliver brand-led experiences that will contribute to exceeding hotel NPS and customer services scores.</li><li>To ensure associates are making full use of the Guest Experience Management program (GEM).</li></ul>
Personnel 
<ul><li>Promote a growth mindset culture that encourages personal development.</li><li>Supports colleagues in their professional development goals.</li><li>To ensure that all employees have a complete understanding of and adhere to the Hotel&rsquo;s Employee Rules &amp; Regulations.</li><li>To be able to comply with the company&rsquo;s performance management and disciplinary procedure.</li><li>To ensure that all employees have a complete understanding of and adhere to the hotel&rsquo;s policy relating to Fire, Hygiene, Health and Safety.</li></ul>
General 
<ul><li>To attend, initiate and contribute to all staff meetings, departmental and hotel trainings scheduled and other related activities.</li><li>To respond to any changes in the restaurant function as dictated by the Management.</li><li>To lead by example</li></ul></div></div></div><div>
Qualifications<div>
An ideal candidate will possess:<ul><li>
Ideally with a relevant degree or diploma in Hospitality or Tourism management.</li><li>
Minimum 2 years' work experience in hotel operations.</li><li>
Good customer service, communications and interpersonal skills are a must.</li></ul></div></div></div>

HOSTESS

Marriott International

<div>Additional Information 
Job Number25202253 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Red Sea EDITION, Shura Island, Hanak, Saudi Arabia, Saudi Arabia, 48313 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>In Marriott International ci impegniamo a essere un datore di lavoro con pari opportunit&agrave;, ad accogliere tutti e a favorire l'accesso alle opportunit&agrave;. Promuoviamo attivamente un ambiente in cui le esperienze pregresse di ogni nostro dipendente vengono valorizzate e celebrate. La nostra pi&ugrave; grande forza risiede nel ricco mix di cultura, talento e competenze dei nostri dipendenti. Ci impegniamo a non discriminare su qualsiasi base protetta, tra cui la disabilit&agrave;, lo status di veterano o altre basi protette dalla legge.
EDITION Hotels unisce il genio visionario dell'albergatore boutique Ian Schrager, il servizio di un hotel di lusso di prestigio mondiale e la portata globale di Marriott International, per creare un'esperienza del tutto nuova nel mondo alberghiero. EDITION offre il meglio sotto ogni aspetto, in un delicato gioco di equilibri: tra raffinatezza e personalit&agrave;, tra perfezionismo e individualismo, tra comfort, carisma e fascino. Il brand si rivolge a un pubblico sofisticato e consapevole che riconosce e apprezza la qualit&agrave;, l'originalit&agrave;, il design e l'eccellenza del servizio e vuole questi elementi senza limitazioni, rompendo i limiti delle convenzioni e richiedendo un atteggiamento e una sensibilit&agrave; confezionati ad arte per esaltare l'eccezionalit&agrave;. 
<div>
 
Ma per creare questa esperienza magica abbiamo bisogno di te. Cerchiamo persone estroverse e davvero straordinarie alla ricerca di un posto di lavoro che le ispiri, le metta alla prova e le renda orgogliose di venire al lavoro. Un luogo in cui il servizio viene dal cuore, non da un manuale. Un luogo che offre uno spettacolo teatrale senza fine che delizia e incanta continuamente ogni singolo ospite.</div><div>
 
Ti invitiamo a unirti a noi oggi stesso. Entrando a far parte di Design Hotels ti unirai a un portfolio di brand con Marriott International. Scegli un ambiente dove puoi svolgere al meglio il tuo lavoro, iniziare il tuo percorso verso i tuoi obiettivi, entrare a far parte di un fantastico team globale e diventare la versione migliore di te.</div></div></div>

Guest Arrival Expert

Breeze Travel Agency

Grand Millennium Hotel, a premier luxury hotel known for its exceptional guest service, hospitality, and operational excellence, is seeking an experienced General Manager to lead and oversee all aspects of hotel operations.Key Responsibilities<ul><li>Oversee all hotel operations, including Front Office, F&amp;B, Housekeeping, Engineering, Sales &amp; Marketing, and Finance</li><li>Develop and implement strategic business plans to achieve revenue, occupancy, and service targets</li><li>Ensure high standards of guest service, safety, and hygiene across all departments</li><li>Lead, mentor, and manage department heads and hotel staff</li><li>Monitor and control budgets, expenses, and financial performance</li><li>Ensure compliance with hotel policies, brand standards, and local regulations</li><li>Foster positive guest relations and promptly address complaints or service issues</li><li>Drive marketing initiatives, promotional campaigns, and business development</li></ul>Requirements✅ Proven experience as a General Manager or senior hotel management role in a 4&ndash;5 star hotel ✅ Strong knowledge of hotel operations, F&amp;B, front office, and housekeeping management ✅ Excellent leadership, communication, and interpersonal skills ✅ Ability to manage budgets, P&amp;L, and financial performance ✅ Strong problem-solving, decision-making, and organizational skills ✅ Education: Hotel Management degree / Diploma or equivalentJob Type: Full-timeWork Location: In person

General Manager Required

Touchmark Descience Pvt Ltd

Job Title: Hotel Maintenance Manager Experience: 5 to 8 Years Preference: Male Candidates OnlyKey Responsibilities:<ul><li>Responsible for overall hotel maintenance &amp; engineering operations</li><li>Handle electrical, plumbing, HVAC, DG set, lifts &amp; fire safety systems</li><li>Ensure preventive &amp; breakdown maintenance</li><li>Supervise maintenance staff and vendors</li><li>Coordinate with housekeeping/front office for room readiness</li><li>Ensure safety, statutory compliance &amp; guest comfort</li><li>Maintain maintenance records &amp; control costs</li></ul>Job Types: Full-time, PermanentPay: ₹30,000.00 - ₹38,000.00 per monthBenefits:<ul><li>Food provided</li><li>Health insurance</li><li>Provident Fund</li></ul>Application Question(s):<ul><li>1. How many years of experience do you have in hotel or facility maintenance?</li><li>2. . Do you have hands-on experience in hotel maintenance operations (electrical, plumbing, HVAC, DG set, fire safety)?</li><li>3. Have you handled preventive and breakdown maintenance schedules?</li><li>4. . Do you have experience supervising maintenance staff and external vendors?</li><li>5. Are you familiar with safety standards and statutory compliance related to hotels?</li><li>6. What is your current monthly salary?</li><li>7. Are you an immediate joiner?</li><li>8. If you are interested kindly contact me: 9445926202 (HR Kandi)</li></ul>Work Location: In person

Hotel Maintenance Manager

GRAND LEGACY HOTEL

Front Office Operations<ul><li>Supervise daily front desk activities and shift operations</li><li>Ensure room assignments, rates, and billing are accurate</li><li>Monitor cash handling, postings, and night audit readiness</li><li>Ensure compliance with hotel policies and brand standards</li></ul>Staff Supervision<ul><li>Supervise, train, and motivate front office team members</li><li>Prepare duty rosters and manage staff attendance</li><li>Conduct shift briefings and performance feedback</li><li>Assist in onboarding and training new employees</li></ul>Coordination &amp; Administration<ul><li>Coordinate with Housekeeping, Engineering, and Sales for room status and guest needs</li><li>Prepare daily reports and handover logs</li><li>Assist the Front Office Manager with administrative duties</li><li>Ensure safety, security, and emergency procedures are followed</li></ul>Requirements &amp; Qualifications<ul><li>Diploma or degree in Hotel Management or related field preferred</li><li>Minimum 2&ndash;3 years of front office experience, with supervisory exposure</li><li>Strong communication and leadership skills</li><li>Proficiency in hotel PMS (Opera or similar systems preferred)</li><li>Good knowledge of cash handling and guest relations</li><li>Ability to work shifts, weekends, and holidays</li></ul>Job Types: Full-time, Permanent, Contract Contract length: 24 monthsPay: QAR2,800.00 per month

Front office supervisor

Sapphire Plaza Hotel

Job Position: Duty Manager | Sapphire Plaza HotelSapphire Plaza Hotel is currently looking for an experienced Duty Manager to join our team.Job Responsibilities:<ul><li>Oversee daily hotel operations and ensure smooth front-of-house and back-of-house coordination</li><li>Act as the Manager on Duty and handle guest concerns, complaints, and special requests professionally</li><li>Ensure high standards of guest service and compliance with hotel policies and procedures</li><li>Supervise and support staff during assigned shifts, ensuring proper staffing and performance</li><li>Coordinate with Front Office, Housekeeping, Engineering, and Security departments</li><li>Prepare shift reports and report any incidents or operational issues to Management</li><li>Ensure safety, security, and cleanliness standards are consistently maintained</li></ul>Qualifications &amp; Requirements:<ul><li>Minimum 3&ndash;5 years of experience as a Duty Manager in 4-5 Star Hotel (Mandatory)</li><li>Strong knowledge of Hotel Operations and Guest Relations</li><li>Excellent communication and leadership skills</li><li>Male - Arab Speaker</li><li>Can Join Immediately with Valid QID and Available NOC</li></ul>Job Type: Full-timePay: From QAR3,000.00 per month

Arabic Duty Manager

Kimpton

<div>About Kimpton Riyadh

Located in King Abdullah Financial District which is set in the heart of the Saudi capital, 22-kilometers away from the airport, Kimpton Riyadh is the first Kimpton in the Middle East bringing the brand&rsquo;s playful energy, infectious personality, and unique design style to this LEED certified landmark development home to 1.6 million square meters of state-of-the-art office space, world-class venues and iconic luxury residences. The hotel welcome guests to experience its 212 guest rooms and suites and to enjoy its unique dining options.

A Duty Manager is responsible for ensuring smooth operations and exceptional guest experiences, especially when the General Manager is unavailable. Here are the typical day-to-day activities for this position:

Day-to-Day Activities of a Duty Manager
<div>
<ul><li>Overseeing Daily Operations:
<ul><li>Acting as the Manager on Duty and ensuring all hotel operations run smoothly.</li>
<li>Monitoring all hotel activities to ensure compliance with hotel policies and standards</li>
</ul></li></ul><ul><li>Guest Relations:
<ul><li>Handling guest inquiries, requests, and complaints promptly and professionally.</li>
<li>Ensuring that all guests receive exceptional service and addressing any issues that arise</li>
</ul></li></ul><ul><li>Staff Supervision:
<ul><li>Supervising and supporting front desk, housekeeping, and other operational staff.</li>
<li>Ensuring that all employees are in proper uniform and adhere to grooming standards</li>
</ul></li></ul><ul><li>Safety and Security:
<ul><li>Conducting regular patrols of the hotel premises to ensure the safety and security of guests and staff.</li>
<li>Responding to emergencies and coordinating with security personnel as needed</li>
</ul></li></ul><ul><li>Financial Management:
<ul><li>Overseeing cash handling procedures and ensuring accuracy in financial transactions.</li>
<li>Reviewing financial statements and activity reports to monitor productivity and goal achievement</li>
</ul></li></ul><ul><li>Administrative Tasks:
<ul><li>Preparing and submitting daily reports on hotel operations and guest activities.</li>
<li>Ensuring that all necessary documentation is completed accurately and on time</li>
</ul></li></ul><ul><li>Problem-Solving and Issue Resolution:
<ul><li>Addressing any operational issues that arise during the shift.</li>
<li>Finding effective solutions to ensure guest satisfaction and smooth operations</li>
</ul></li></ul><ul><li>Communication and Coordination:
<ul><li>Maintaining constant communication with other departments to ensure seamless service.</li>
<li>Providing handover notes and updates to the next shift to ensure continuity</li>
</ul></li></ul></div>Skills and Qualities Needed
<div>
<ul><li>Strong Communication Skills:
<ul><li>Ability to communicate clearly and effectively with guests, staff, and management.</li>
</ul></li></ul><ul><li>Leadership and Team Management:
<ul><li>Leading and motivating staff to provide excellent service.</li>
</ul></li></ul><ul><li>Problem-Solving Skills:
<ul><li>Addressing and resolving issues promptly and effectively.</li>
</ul></li></ul><ul><li>Attention to Detail:
<ul><li>Ensuring accuracy in financial transactions and documentation.</li>
</ul></li></ul><ul><li>Organizational Skills:
<ul><li>Managing multiple tasks and maintaining detailed records efficiently.</li>
</ul></li></ul></div>What we need from you

Ideally, you'll have some or all of the following competencies and experience we're looking for:

<ul><li>Bachelor&rsquo;s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
</li></ul><ul><li>Two to Three years&rsquo; prior tenure in a similar role</li></ul>
<ul><li>International luxury hotel chain background</li></ul>

<ul><li>GCC exposure</li></ul>
<ul><li>English Fluency is required
</li></ul><ul><li>Arabic Fluency is preferred</li></ul>

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What we offer

We&rsquo;ll reward all your hard work with a competitive salary and benefits.

Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together &ndash; we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Duty Manager

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