hostess

assistant housekeeping manager Jobs in Dubai

assistant housekeeping manager

assistant guest relations manager Jobs in Dubai

assistant guest relations manager

housekeeping room attendant Jobs in Dubai

housekeeping room attendant

hospitality supervisor

hotel porter

The First Group

Job Summary: The Bellman is responsible for providing exceptional customer service to hotel guests, especially when it comes to their luggage and transportation needs. They are responsible for greeting guests upon arrival, assisting them with their luggage, and providing information about the hotel's amenities and services. The Bellman must be polite, courteous, and knowledgeable about the local area to provide a positive guest experience. Key Responsibilities: <ul> <li>Opening the front door for guests, direct them to the check-in desk.</li> <li>Show the checked in guests to their rooms, make sure that everything in the room is in order (check the lights, ventilation, and heating).</li> <li>If any equipment is not working properly, report this to the maintenance department so that it can be repaired.</li> <li>Introduce the features of the room to the guests, explain them how to use the air conditioning system, audiovisual systems and equipment, electronic do not disturb sign system, coffee making unit, minibar and telephone.</li> <li>Give guests information about directions, the hotel, hotel area and local tourist attractions.</li> <li>When guests have checked out offer assistance with luggage (store it or carry to the vehicle).</li> <li>Giving directions to places of interest, sightseeings, shopping areas.</li> <li>Ensure that each piece of luggage stored has a tag (filled in properly as per Hotel standards) on and the owner of the luggage receives the other part of the luggage tag.</li> <li>Delivers all guest messages/faxes/letters/parcels to the guestrooms.</li> <li>Run errands requested by the Front Desk staff.</li> <li>Loading and unloading luggage from/to the vehicles.</li> <li>Coordinate the traffic of vehicles in front of the hotel (guests cars, limousines, taxis, minivans, buses).</li> <li>Provide car valet service: drive the guests cars to and back from the Hotel s designated outsourced garage.</li> <li>Follow all health &amp; safety policies.</li> <li>Implement, maintain and continue to improve departmental policies, procedures and service standards.</li> <li>Carry out any other duties requested by Front Desk Agents or Front Office Manager.</li> <li>Responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance).</li> </ul>

Bellman

Accor Group

Position Overview 25hours Hotel One Central in Dubai is seeking an energetic and service-focused Bellman to join its vibrant and diverse team. You will be responsible for providing guests with a warm welcome, assisting with luggage, offering local recommendations, and ensuring the lobby, driveway, and equipment remain spotless and in excellent condition. This role blends hospitality, guest relations, and hands-on service in a dynamic environment. Job Details Location: UAE Location City: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full Time Core Duties Greet guests warmly upon arrival and assist with luggage handling to and from rooms. Escort guests to rooms when needed, providing information about hotel facilities and services. Tag, store, and deliver luggage promptly, keeping storage areas organized and secure. Maintain cleanliness and working condition of bikes, trolleys, and driveway areas. Support valet and traffic management for smooth guest arrivals and departures. Offer accurate information on hotel services, amenities, local attractions, and dining options. Keep the lobby and entrance areas spotless and welcoming at all times. Accurately document luggage storage, deliveries, and guest messages as per hotel standards. Assist in training new team members on service excellence and operational procedures. Ensure adherence to safety, hygiene, and guest privacy protocols. Proactively resolve guest concerns and communicate feedback to relevant teams. Candidate Requirements Minimum secondary school education. At least 1 year s hotel experience in front office, guest services, or as a Bellman/Doorman. Fluent in English; knowledge of additional languages such as Russian, Mandarin, or European languages is an advantage. Physically fit to handle luggage and active guest service duties. Professional grooming, strong communication skills, and a friendly demeanor. Proactive problem solver with knowledge of local attractions and transport options. Ability to work flexible shifts, including weekends and holidays. Team player with the ability to create a positive working environment.

Accor

<div>Company Description 
OUR COMMITMENT TO DIVERSITY &amp; INCLUSION: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS 
Job Description 
Novotel &amp; Adagio Premium Dubai Al Barsha is seeking a friendly, customer-focused individual to create exceptional first and lasting impressions for our guests. As a Bellman, you will play a crucial role in ensuring our guests receive warm, attentive service from the moment they arrive until their departure.<ul><li>
Greet and welcome guests with a friendly, professional demeanor upon their arrival</li><li>
Assist guests with luggage handling during check-in and check-out processes</li><li>
Escort guests to their rooms, providing information about hotel amenities and services</li><li>
Offer knowledgeable recommendations about local attractions, dining options, and transportation in Dubai</li><li>
Maintain a clean and organized lobby area, ensuring luggage carts are always available and in good condition</li><li>
Assist with valet parking services when required</li><li>
Collaborate with front desk staff to ensure smooth check-in and check-out experiences</li><li>
Respond promptly to guest requests and inquiries, demonstrating a commitment to exceptional customer service</li><li>
Maintain up-to-date knowledge of hotel policies, services, and current events to address guest questions accurately</li><li>
Assist with special requests or errands to enhance guest satisfaction</li><li>
Ensure proper tagging and secure storage of guest luggage</li><li>
Perform additional duties as assigned by management to support overall hotel operations</li></ul> 

Qualifications 
<ul><li>
Previous experience as a bellman or in the hospitality industry preferred</li><li>
Excellent interpersonal and customer service skills with a friendly, approachable demeanor</li><li>
Strong physical fitness to handle luggage and stand for extended periods</li><li>
Fluency in English; proficiency in Arabic or additional languages is a plus</li><li>
Professional appearance with meticulous attention to personal grooming and uniform standards</li><li>
Flexible availability to work various shifts, including evenings, weekends, and holidays</li><li>
Team-oriented mindset with a proactive and helpful attitude</li><li>
Comprehensive knowledge of Dubai's attractions, dining scene, and local services</li><li>
Valid UAE driver's license for potential valet parking duties</li><li>
Ability to multitask and remain calm under pressure in a fast-paced environment</li><li>
Strong attention to detail and commitment to maintaining high standards of service</li><li>
Basic computer skills for managing guest requests and communication with other departments</li></ul></div>

Hilton

<div>Bell Attendant - Franchise
Job Requirements 
 
The Bell Attendant is responsible for creating a warm and welcoming first impression for all guests. This role ensures smooth arrival and departure experiences by assisting with luggage, providing hotel information, and delivering exceptional guest service at all times. 
What will I be doing?
As a Bell Attendant, you will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you will be responsible for performing the following tasks to the highest standards: 
<ul><li>
Greet guests upon arrival and assist with luggage handling, storage, and delivery.</li><li>
Escort guests to their rooms and explain room features and hotel facilities.</li><li>
Ensure prompt pick-up and delivery of guest luggage during check-in and check-out.</li><li>
Handle guest requests courteously and efficiently.</li><li>
Maintain cleanliness and organization of the lobby and bell desk area.</li><li>
Coordinate with the Front Desk, Concierge, and other departments to meet guest needs.</li><li>
Deliver packages, messages, and other items to guest rooms as required.</li><li>
Assist with valet parking or transportation arrangements (if applicable).</li><li>
Uphold hotel service standards and demonstrate a professional appearance at all times.</li></ul> 

Work Experience 
 
Previous experience in a similar role within the hospitality industry is an advantage.
Excellent communication and interpersonal skills.
Friendly, courteous, and guest-oriented personality.
Ability to handle multiple tasks and remain calm under pressure.
Physically fit to handle luggage and stand for extended periods.
Flexible to work in shifts, including weekends and holidays. 
Benefits
 
<ul><li>Basic Salary</li><li>
Housing Allowance</li><li>
Transportation Allowance</li><li>
Vacation ticket entitlement</li><li>
Medical Insurance</li><li>
Life Insurance</li></ul> 

Disclaimer
 
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel&rsquo;s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.</div>

Bell Attendant - Franchise

AccorHotel

Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go. <ul> <li>Handles guests' requests for information and provides answers; puts them in contact with the appropriate people if necessary.</li> <li>Assist with any check-in and check-out procedure.</li> <li>Ensure that guest is allocated in a room in accordance to guest preferences.</li> <li>Handles any customer problems and resolve promptly.</li> <li>Informs guests about the formalities including hotel policies, any particular conditions relating to their stay and the services available.</li> <li>Answer phone calls in accordance to the standards. Transfer calls if necessary.</li> <li>Take charge of group billing and other requirements.</li> <li>Promote hotel loyalty program. Hence, able to explain all information pertinent to the membership program confidently.</li> <li>Drive upsell and cross sell initiatives.</li> <li>Respects the privacy and security of hotel guest.</li> <li>Perform reservation, operator, guest relations and porter functions.</li> <li>Applies and actively supports the hotel's pricing policy in order to increase REVPAR.</li> <li>Respects procedures governing invoicing and cash operations.</li> <li>Monitors movements in the hotel lobby with discretion.</li> <li>Able to provide concierge services such as babysitting request, courier services, restaurant reservations, transportation arrangements and others.</li> <li>Ensure the lobby area is always compliant to the brand standards.</li> <li>Well versed in the property management system and other hotel systems to ensure effective running of the hotel operation.</li> <li>Able to carry out emergency response procedures.</li> <li>Adhere to all operating standard procedures, hotel policies and brand standards.</li> <li>Standing, sitting or walking for extended periods of time.</li> </ul> Administration <ul> <li>All cashiering functions are accurately and properly done. Any supporting internal forms to be documented and approved by RDM.</li> <li>Ensure that all the required guest documentation is retrieved, updated on the system and stored safely complying to the private and confidential information policy.</li> <li>Internal communications to be consistently updated, acknowledged and passed on to others e.g log book, traces, BEO, etc.</li> <li>To balance the cash report and remittance envelope at the end of shift.</li> </ul> Others <ul> <li>Embedded with the value of Accor (Guest Passion, Trust, Respect, Innovation, Sustainable Performance and the Spirit of Conquest).</li> <li>Develop and maintain positive working relationships with others.</li> <li>Respects norms concerning hygiene and cleanliness in the workplace.</li> <li>Applies the hotel's safety regulations (fire hazards etc).</li> <li>Respects and participates in the sustainable practices hotel program.</li> <li>Perform other reasonable job duties as requested by Superiors.</li> </ul>

Guest Service Agent

<div>Job Description</div> Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving property. Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors. Follow all company policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. <div> </div>

InterContinental Hotels Group

aboutus Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels daytoday Our guests' memorable experiences have to start somewhere. So why not with you? We're looking for a new Front Office Manager to take ownership of delivering exceptional first impressions - managing everything from registration and reservations to porter and concierge services. Every day is different, but you'll mostly be: Managing and coaching your front office team to deliver memorable guest experiences and the warmest of welcomes Engaging with guests to build personal relationships and remedy any complaints Conducting regular front office inspections to ensure we're making the right first impression Helping to prepare budgets and finding new ways to drive revenue from walk-ins and up-selling at the front desk Training team members on PBX procedures and taking the lead during an emergency or crisis Reporting into the Director of Rooms you'll manage a team of front desk employees across several specialisms. requirements Bachelor's degree / higher education qualification / equivalent in Hotel Management/ Business Administration 3 years of Front Office/Guest Service experience including management experience Must speak fluent English Other languages preferred benefits We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family.<img src="https://www.jobg8.com/Tracking.aspx?FXIqvVuqFNg0MFvGKLM3uekAZlYbwesIf" width="0" height="0" />

Franchise Hotel - Front Office Manager

Explore 1158+ Hotel porter in Dubai this October. Find roles across top companies and apply now to boost your career.

1158 hotel porter jobs IN Dubai

Bellman

Bellman

Bellman

Bell Attendant - Franchise

Guest Service Agent

Bellman

Franchise Hotel - Front Office Manager