receptionist

administrative assistant

guest service agent

admin assistant

assistant sales manager

assistant guest relations manager

Accor Group

Job Title Assistant Guest Relations Manager - Guest Experience and Service Excellence (Accor Dubai) Job Description Assistant Guest Relations Manager - Guest Experience and Service Excellence (Accor Dubai) Your Mission Accor is looking for an Assistant Guest Relations Manager to oversee daily guest engagement and front-of-house service operations at one of its luxury Dubai properties. In this full-time role, you will supervise the Guest Relations team, handle VIP arrivals, respond to guest concerns, and promote a warm, personalized experience across all touchpoints. This role is ideal for service-focused professionals with strong leadership skills and a passion for luxury hospitality. Job Essentials Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Travel Salary: 9000-11000 monthly (Market estimated) Gender: Any (Female preferred) Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Main Responsibilities * Supervise the day-to-day operations of the Guest Relations department and ensure adherence to quality service standards * Personally welcome VIPs, oversee guest cocktails, and maintain lobby presence to ensure all guests are assisted * Monitor and respond to guest inquiries, letters, and complaints with discretion and professionalism * Support and coach the Guest Relations team in delivering high-impact guest experiences * Coordinate guest activities and communication between Front Office, Housekeeping, F&amp;B, and General Management * Track and analyze guest feedback, taking direct action when needed to resolve issues and convert experiences into loyalty * Maintain and update departmental attendance, training records, and vacation overviews * Support cross-training efforts, interdepartmental collaboration, and staff morale * Handle any tasks assigned by the Guest Relations Manager or cover their responsibilities when required * Ensure departmental grooming, punctuality, and behavior align with hotel brand standards * Participate in hotel opening task force initiatives when needed Candidate Requirements * University degree in Hotel or Hospitality Management * 3 to 4 years of experience in a similar guest-facing leadership role, ideally within a five-star hotel * Excellent interpersonal and communication skills * Proficient in handling guest complaints and service recovery * Able to inspire and lead a diverse service team in a high-volume setting * Well-groomed, punctual, and consistently professional in conduct * Fluent in English; additional languages are a plus * Female candidates are preferred for this position Perks and Benefits * Employee benefit card offering discounted rates at Accor properties worldwide * Access to professional development programs through Accor Academies * Global career mobility across Accor s network of 110+ countries * Opportunity to participate in purpose-driven initiatives like Planet 21 * Work in a diverse, inclusive environment that values talent and encourages growth

Assistant Guest Relations Manager

Marriott International

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

<div>Additional Information 
Job Number25169978 
Job CategoryRooms &amp; Guest Services Operations 
LocationJW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</div>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Andaz

<div><div>Summary<div>
 As an Assistant Manager Front Office, you are responsible for the efficient running of the department in accordance with Hyatt corporate strategies and brand standards, whilst meeting colleague, guest, and owner expectations. You are expected to effectively manage the day-to-day operation and lead the team resourcefully to achieve departmental goals.

</div></div><div>Qualifications<div>
Minimum 2 years work experience as Assistant Manager or Team Leader in Front Office/Guest Relations in a hotel. Ability to handle stressful situations in a calm, professional manner and exhibit good judgment. Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment. Strong interpersonal skills: ability to get along with diverse personalities, tactful and flexible.
Language Preferences : Arabic</div></div></div>

ASSISTANT MANAGER FRONT OFFICE

Job Title Assistant Spa and Recreation Manager - Wellness Operations and Member Services (M venpick by Accor Dubai) Job Description Assistant Spa and Recreation Manager - Wellness Operations and Member Services (M venpick by Accor Dubai) Opportunity Snapshot M venpick Hotel Dubai is looking for a dedicated Assistant Spa and Recreation Manager to oversee day-to-day wellness and recreation operations. In this full-time role, you will manage spa and gym facilities, coordinate team training, drive membership sales, and ensure high standards of guest service and safety. This role is ideal for wellness professionals with leadership experience, strong operational skills, and a guest-centric mindset. Employment Overview Job Location: Dubai, UAE Industry: Hospitality Function: Hospitality / Travel Salary: 8000-10000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full-time Core Responsibilities * Supervise the overall operations of spa, gym, and recreation facilities with a focus on guest satisfaction * Plan gym activities, manage class schedules, and promote membership packages in collaboration with the marketing team * Conduct departmental recruitment, training, appraisals, and team meetings * Ensure all recreation areas are clean, properly stocked, and well-maintained in coordination with housekeeping * Lead staff in delivering consistent and warm service while meeting revenue and membership targets * Monitor and control departmental expenses, payroll, and inventory in line with budget * Provide hands-on guest support, respond to feedback, and adjust service practices as needed * Oversee guest event participation, safety compliance, and hygiene protocols * Provide personal training guidance to members when required * Maintain accurate member records and ensure timely collection of membership payments * Coordinate with the finance team on monthly reports and performance tracking * Prepare training schedules and keep departmental records up to date Candidate Requirements * Proven experience as an Assistant Spa Manager or similar leadership role in recreation or wellness * Familiarity with spa and fitness facility operations and guest service protocols * CPR and First Aid certification preferred * Strong communication and interpersonal skills * Ability to lead a multicultural team and deliver training to ensure service excellence * Skilled in managing revenue targets, member relations, and team productivity * Detail-oriented, self-motivated, and customer-focused * Flexible with schedule including weekends and public holidays Perks and Benefits * Work in a vibrant hospitality environment focused on wellness and guest engagement * Access professional development through Accor Academies and internal mobility programs * Enjoy staff discounts at over 5,600 Accor properties worldwide * Contribute to sustainable hospitality through wellness initiatives and team events * Be part of a company that values care, creativity, and excellence in every experience

Assistant Spa and Recreation Manager

The First Group

Job Description <div>
<div>
<div>
As Front Desk Manager, you will lead the front desk operations with a focus on delivering exceptional guest service, smooth daily operations, and high team engagement. You will be responsible for managing the guest arrival and departure process, ensuring service excellence, and cultivating a team culture of warmth, professionalism, and precision. Key Responsibilities <ul> <li> Oversee and manage daily front desk operations including check-ins, check-outs, room assignments, and guest inquiries. </li> <li> Lead, mentor, and supervise the front desk team, ensuring consistent delivery of personalized and luxury guest experiences. </li> <li> Monitor guest feedback, respond to service issues, and ensure swift and effective service recovery. </li> <li> Coordinate closely with Guest Relations, Concierge, Bell Services, Housekeeping, and Reservations to deliver a seamless stay. </li> <li> Ensure accurate handling of guest billing, room charges, and cashiering procedures. </li> <li> Assist with scheduling, payroll, team performance evaluations, and coaching. </li> <li> Maintain detailed shift handovers and ensure all guest preferences and special requests are actioned. </li> <li> Support pre-opening tasks including team recruitment, system setup (Opera Cloud), and SOP implementation. </li> <li> Act as Manager on Duty when required and handle any escalated guest or operational concerns. </li> </ul>
</div>
</div>
</div>
Desired Skill &amp; Expertise <div>
<div>
<div>
<ul> <li> Minimum 4 6 years of front office experience in a luxury hotel environment, with at least 2 years in a supervisory or assistant manager role. </li> <li> Pre-opening experience is a strong advantage. </li> <li> Proficient in Opera Cloud and familiar with guest profiling and CRM systems. </li> <li> Strong leadership and communication skills. </li> <li> High attention to detail, guest-centric mindset, and problem-solving abilities. </li> <li> Fluent in English; additional languages are a plus.</li></ul></div></div></div>

Front Desk Manager

POSITION SUMMARY
The Assistant Manager Events Planning is responsible for managing the full lifecycle of events, from post-contract handover to on-site execution and post-event follow-up. The role bridges sales, operations, and client relations by ensuring that all contracted events (trainings, conferences, groups, social events, gala dinners, and more) are delivered seamlessly.This position requires a dynamic professional who is equally comfortable on the operations floor, in front of a computer, and on the phone, ensuring every detail is captured, communicated, and executed. The Assistant Manager Events Planning acts as the main point of contact for clients after the Events Booking Centre (EBC) handover, coordinating rooming lists, event orders, schedules, and special requirements while maintaining strong communication with internal departments. Delivering flawless events that maximize guest satisfaction, revenue, and brand reputation is at the core of this role.
Policies and Procedures
<ul>
<li>Maintain confidentiality and safeguard guest privacy and company assets.</li>
<li>Ensure adherence to LSOPs related to contracts, payments, guarantees, and release policies.</li>
<li>Uphold Marriott brand standards and professional appearance at all times.</li>
</ul>
Event Coordination
<ul>
<li>Receive and manage handovers from the Events Booking Centre with signed contracts and event details.</li>
<li>Prepare, review, and update rooming lists, Banquet Event Orders (BEOs), and function sheets in Opera or related systems.</li>
<li>Serve as the client s key contact for all event-related communication, from planning stages until event conclusion.</li>
<li>Conduct detailed pre-event meetings with clients and relevant departments to align expectations and execution.</li>
<li>Be actively present on the floor during events to oversee setup, execution, and service delivery.</li>
</ul>
Guest Relations
<ul>
<li>Provide proactive and responsive client communication via email, phone, and in person.</li>
<li>Anticipate guest needs and ensure seamless event delivery.</li>
<li>Address and resolve guest concerns promptly, using Marriott s service recovery tools.</li>
</ul>
Communication &amp; Collaboration
<ul>
<li>Liaise with Sales, Events Booking Centre, Banquets, Culinary, Front Office, and other operational departments to ensure flawless execution.</li>
<li>Share event details and updates clearly and on time with all stakeholders.</li>
<li>Draft, proofread, and distribute accurate BEOs, memos, and schedules.</li>
</ul>
Operations Support
<ul>
<li>Supervise event setup and service in coordination with Banquets and Culinary teams.</li>
<li>Monitor event timelines to ensure adherence and smooth transitions between sessions.</li>
<li>Support departmental reporting, billing accuracy, and post-event feedback collection.</li>
</ul>
Analytical Skills
<ul>
<li>Attention to Detail</li>
<li>Time Management</li>
<li>Multi-Tasking Abilities</li>
<li>Planning and Organizing</li>
</ul>
Interpersonal Skills
<ul>
<li>Customer Service Orientation</li>
<li>Teamwork and Collaboration</li>
<li>Effective Listening</li>
<li>Conflict Resolution</li>
</ul>
Communications
<ul>
<li>Professional Phone &amp; Email Etiquette</li>
<li>English Language Proficiency</li>
<li>Writing, Reading, and Proofreading Skills</li>
<li>Arabic language is preferred</li>
</ul>
Personal Attributes
<ul>
<li>Dependability and Integrity</li>
<li>Positive Attitude and Initiative</li>
<li>Professional Presentation</li>
<li>Resilience under Pressure</li>
</ul>
Organization
<ul>
<li>Attention to Detail</li>
<li>Time Management</li>
<li>Multi-Tasking Abilities</li>
<li>Planning and Organizing</li>
</ul>
Technical Skills
<ul>
<li>Opera (PMS &amp; Sales &amp; Catering)</li>
<li>SfaWeb / MI Sales Companion</li>
<li>Microsoft Office Suite</li>
<li>Cvent or other event management platforms</li>
</ul>

Assistant Manager - Weddings & Social Events (Arabic Speaker)

Explore 4694+ Assistant guest relations manager in Dubai this October. Find roles across top companies and apply now to boost your career.

4694 assistant guest relations manager jobs IN Dubai

Assistant Guest Relations Manager

Assistant Guest Relations Manager

Assistant Guest Relations Manager

ASSISTANT MANAGER FRONT OFFICE

Assistant Spa and Recreation Manager

Front Desk Manager

Assistant Manager - Weddings & Social Events (Arabic Speaker)