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housekeeping manager

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25196095
 
 
 
 Job Category
 
 Housekeeping &amp; Laundry
 
 
 
 Location
 
 JW Marriott Residences New Cairo Al Jazi First, 42 El Hegaz Street Mohandessin, Giza, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Assists in the oversight of the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 1 year experience in the housekeeping or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Assisting in Managing Housekeeping Operations
 
 
 
 <ul>
 <li>
 Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
 </li>
 <li>
 Works effectively with the Engineering department on guestroom maintenance needs.
 </li>
 <li>
 Supervises the property general cleaning schedule.
 </li>
 <li>
 Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
 </li>
 <li>
 Inventories stock to ensure adequate supplies.
 </li>
 <li>
 Assists in the supervision of daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
 </li>
 <li>
 Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
 </li>
 <li>
 Supports and supervises an effective inspection program for all guestrooms and public space.
 </li>
 <li>
 Communicates areas that need attention to staff and follows up to ensure understanding.
 </li>
 <li>
 Ensures all employees have proper supplies, equipment and uniforms.
 
 
 </li>
 </ul>
 
 Managing Departmental Costs
 
 
 
 <ul>
 <li>
 Participates in the management of the department&rsquo;s controllable expenses to achieve or exceed budgeted goals.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
 </li>
 <li>
 Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Strives to improve service performance.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Participates as needed in the investigation of employee accidents.
 </li>
 <li>
 Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
 </li>
 <li>
 Ensures employees understand expectations and parameters.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
 </li>
 <li>
 Participates in the employee performance appraisal process, providing feedback as needed.
 </li>
 <li>
 Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
 </li>
 <li>
 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Housekeeping Manager

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25205569
 
 
 
 Job Category
 
 Housekeeping &amp; Laundry
 
 
 
 Location
 
 Le M&eacute;ridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Complete inventory of uniforms and linens. Conduct monthly inventory of laundry supplies. Report faulty equipment, maintenance needs, and safety hazards to manager/supervisor. Train employees on all laundry procedures, including safety procedures and equipment operation. Verify that laundry requests are completed for each department as needed. Operate and monitor washing, dry cleaning, and drying machinery. Inspect linens and terry for damage.
 
 
 Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. . Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Supervisor-Laundry

Al Ahram Beverages Company

<div>
 
 
 Job Purpose:
 
 
 
 As the Sales Safety Manager, you will be responsible for driving a strong safety culture within the commercial function by implementing and overseeing health, safety, and environmental (HSE) initiatives. Your primary focus will be to ensure a safe working environment for all employees by conducting risk assessments, delivering safety training, and ensuring compliance with OSHA, NEBOSH, and other relevant regulatory standards. Through proactive monitoring and strategic safety programs, you will play a key role in mitigating risks and fostering a safety-first mindset across the organization.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 1. Safety Awareness &amp; Culture
 
 
 <ul>
 <li>
 Foster a culture of safety among Commerce employees through initiatives such as safety campaigns, induction sessions, safety accreditations, and pre-meeting safety briefings.
 </li>
 <li>
 Promote a proactive approach to safety by engaging employees in continuous safety discussions.
 </li>
 </ul>
 
 
 2. Safety Training &amp; Compliance
 
 
 <ul>
 <li>
 Develop and deliver comprehensive safety training programs for Commerce employees and third-party contractors, including induction, initial, ongoing, and refresher training.
 </li>
 <li>
 Ensure all employees adhere to established safety policies and procedures.
 </li>
 <li>
 Develop and conduct safety training for account managers and delivery personnel.
 </li>
 <li>
 Provide defensive driving courses and emergency response training.
 </li>
 <li>
 Promote a proactive safety culture through regular communication and engagement initiatives.
 </li>
 </ul>
 <li>
 </li>
 
 
 3. Road Safety &amp; Driver Monitoring
 
 
 <ul>
 <li>
 Ensure full compliance with the
 
 Road Safety Program and Policy
 
 to minimize transportation risks.
 </li>
 <li>
 Monitor drivers&rsquo; weekly reports via the telematics dashboard to promote safe driving behaviors and address risky driving patterns.
 </li>
 <li>
 Work closely with the Fleet and Sales teams to develop and implement detailed
 
 Journey Management Plans
 
 for all relevant stakeholders.
 </li>
 <li>
 Monitor account managers&rsquo; driving distances, behaviors, and compliance with safety standards.
 </li>
 <li>
 Implement vehicle safety policies, including proper usage, inspections, and maintenance schedules.
 </li>
 <li>
 Use telematics and GPS tracking to ensure adherence to safe driving practices.
 </li>
 </ul>
 
 
 4. Incident Management &amp; Reporting
 
 
 <ul>
 <li>
 Conduct thorough incident investigations to determine root causes and implement remedial actions.
 </li>
 <li>
 Promptly report safety events on the designated platform and coordinate accident investigations. Ensure all drivers have the necessary licenses, certifications, and compliance with legal requirements.
 </li>
 </ul>
 
 
 5. Workplace Safety &amp; Injury Prevention
 
 
 <ul>
 <li>
 Minimize
 
 Lost Time Injuries (LTI)
 
 by enforcing strict adherence to safety policies and ensuring safe working conditions.
 </li>
 <li>
 Implement and monitor
 
 Manual Handling Procedures
 
 to prevent physical injuries.
 </li>
 <li>
 Ensure compliance with warehouse and retail safety standards across Heineken and Distributor locations.
 </li>
 </ul>
 
 
 6. Personal Protective Equipment (PPE) Management
 
 
 <ul>
 <li>
 Oversee the administration and distribution of
 
 PPE
 
 in sales regions and warehouses as per operational requirements.
 </li>
 <li>
 Conduct routine inspections to ensure employees are equipped with and correctly using PPE.
 </li>
 </ul>
 
 
 9. Good Housekeeping (GHK) &amp; 5S Implementation
 
 
 <ul>
 <li>
 Apply the
 
 5S methodology
 
 to maintain workplace organization and cleanliness.
 </li>
 <li>
 Ensure that all internal warehouses adhere to Good Housekeeping (GHK) practices.
 </li>
 </ul>
 
 
 10. Risk Assessment &amp; Hazard Prevention
 
 
 <ul>
 <li>
 Conduct detailed risk assessments to identify potential hazards in retail shops, customer premises.
 </li>
 <li>
 Conduct risk assessments on delivery routes and retail operations to prevent accidents and delays.
 </li>
 <li>
 Develop and implement preventive and recovery measures to mitigate identified risks.
 </li>
 </ul>
 
 
 11. Emergency Preparedness &amp; Response
 
 
 <ul>
 <li>
 Develop and maintain
 
 Emergency Response Plans
 
 , including evacuation procedures, fire safety protocols, and Medical Emergency Response Plans (MERP).
 </li>
 <li>
 Conduct emergency drills to ensure employee preparedness and compliance with emergency response protocols.
 </li>
 </ul>
 
 
 12. Safety Performance Monitoring &amp; Reporting
 
 
 <ul>
 <li>
 Provide
 
 bi-weekly and monthly safety reports
 
 , including trend analyses, to relevant stakeholders.
 </li>
 <li>
 Monitor and track safety performance metrics to drive continuous improvement in safety initiatives.
 </li>
 </ul>
 
 
 
 
 
 Key Requirements:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in occupational health &amp; safety, Transportation Management, Business Administration, or a related field.
 </li>
 <li>
 
 Experience:
 
 5+ years in safety management, fleet safety, transportation safety, or retail logistics safety.
 </li>
 <li>
 
 Certifications:
 
 DOT compliance certification, OSHA, NEBOSH, or other relevant safety certifications preferred.
 </li>
 <li>
 
 Skills:
 
 </li>
 <li>
 Strong knowledge of transportation safety regulations and retail delivery logistics.
 </li>
 <li>
 Experience using telematics, GPS tracking, and fleet monitoring systems.
 </li>
 <li>
 Excellent leadership, communication, and problem-solving skills.
 </li>
 <li>
 Ability to train and influence teams to follow safety protocols.
 </li>
 </ul>
 
 
</div>

Commercial SHE Manager

Ball Corporation

<div>
 
 Job Summary
 
 
 
 Run the line production within quality can. And solve the mechanical &amp;quality issue in his area.
 
 
 
 Duties, Tasks &amp; Responsibilities
 
 
 
 
 Production
 
 
 
 <ul>
 <li>
 Keep the machines running at high efficiency.
 </li>
 <li>
 Implement the daily PM.
 </li>
 <li>
 Check the materials Spec.
 </li>
 <li>
 Monitor Martial consumption for BE area and record the daily form of spray usage
 </li>
 <li>
 Work on solving machines mechanical and adjustment issues with machines.
 </li>
 <li>
 Record in the area logbook his shift activities and problems.
 </li>
 <li>
 Efficient utilization of raw materials (oils, spray, spare parts, dies cleaning material) and record the usage format of this material and report these usages to the other relevant departments
 </li>
 <li>
 Monitors feeding, spraying, and racking processes of presses to maintain specified operating levels and to detect malfunctions, making adjustments as necessary, keeping control the quality of the product and running the machine defect-free.
 </li>
 <li>
 Report production issue to team leader, and participate in analyzing the problems using problem-solving tools to solve the problems efficiently
 </li>
 <li>
 Set up form rollers, plate registrations, over varnish, pressure plate on cylinders, spindle to blanket, ink fountains for ink flow, etc., and plans for and takes immediate correction action.
 </li>
 <li>
 Set up spray guns, gun alignment, over varnish, spray pressure, Neck forming machine adjustment, adjust can height, and plans for and takes immediate corrective action.
 </li>
 <li>
 Other duties as assigned
 
 
 
 </li>
 </ul>
 
 Safety
 
 
 
 <ul>
 <li>
 Implement the safety guard check every shift.
 </li>
 <li>
 Report any near misses he found in the area or in the plant.
 </li>
 <li>
 Commitment to use the PPE's inside the plant.
 
 
 
 </li>
 </ul>
 
 Housekeeping
 
 
 
 <ul>
 <li>
 Record in the housekeeping form.
 </li>
 <li>
 Keep the area clean at all times.
 
 
 
 </li>
 </ul>
 
 Authorities
 
 
 
 Stop or reset machines when Quality or safety problems occur, clear machine jams, and report the issues to a team leader
 
 
 
 Standards of Performance (KPI&rsquo;s)
 
 
 
 <ul>
 <li>
 Commitment to safety rules.
 </li>
 <li>
 Keep the area running in high performance.
 </li>
 <li>
 Develop the area KPI&rsquo;s
 
 
 
 </li>
 </ul>
 
 Chain Of Command
 
 
 
 <ul>
 <li>
 Report to TL.
 </li>
 <li>
 Cooperate with his colleagues on his shift
 </li>
 <li>
 Cooperate with his colleague in his area (area team)
 
 </li>
 </ul>
</div>

Back End Operator

Alstom

<div>
 Req ID: 502680
 
 
 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
 
 
 
 Objectives:
 
 
 
 <ul>
 <li>
 Ensure the maintenance and good condition of the buildings and equipment of the offices.
 </li>
 <li>
 Supervise the execution of the different Facilities Management contracts.
 </li>
 <li>
 Monitoring soft facilities for all buildings and sites including housekeeping, buffet supplies and office boys
 
 
 </li>
 </ul>
 
 Measurement:
 
 
 
 General performance indicators are:
 
 
 <ul>
 <li>
 Respect for the different Facilities Management Budgets.
 </li>
 <li>
 Respect for the deadline of needed services.
 </li>
 <li>
 Provide the needed monthly reports.
 </li>
 <li>
 Respect for the preventive maintenance plan.
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Manage and arrange for regular maintenance of equipment and internal systems. (e.g., Electricity, Plumbing, AC, Carpentry, Fire Fighting, Dispenser sterilization, alarms)
 </li>
 <li>
 Set KPI and SLA for all suppliers.
 </li>
 <li>
 Check rooms and furniture to identify needs for repairs or renovations.
 </li>
 <li>
 Organize and supervision for any new head office refurbishment or move.
 </li>
 <li>
 Manag restocking office and kitchen supplies.
 </li>
 <li>
 Design and oversee the schedule for cleaning and disinfecting the building.
 </li>
 <li>
 Monitor proper waste disposal and recycling.
 </li>
 <li>
 Monitor to fix minor malfunctions in office equipment.
 </li>
 <li>
 Coordinate office and parking space allocation.
 </li>
 <li>
 Track of regular and ad-hoc facility expenses.
 </li>
 <li>
 Support the Sourcing team in evaluating new vendors for facility services.
 </li>
 <li>
 Maintain an updated record of invoices from external partners. (e.g., suppliers, insurance agents, security guards)
 </li>
 <li>
 Research new services and appliances to facilitate operations.
 </li>
 <li>
 Ensure compliance with Alstom Environmental, Health and Safety policies &amp; procedures.
 </li>
 <li>
 Follow the buffet and office supplies collection for all Project&rsquo;s offices.
 </li>
 <li>
 Create and submit the monthly report of consumptions, maintenance logs, function expenses, etc.
 </li>
 <li>
 Create PR&rsquo;s &amp; GR&rsquo;s.
 </li>
 <li>
 Create tracking sheets for all facilities maintenance and buffet supplies.
 </li>
 <li>
 Offices quarterly inspection.
 
 
 </li>
 </ul>
 You don&rsquo;t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you&rsquo;ll be proud. If you&rsquo;re up for the challenge, we&rsquo;d love to hear from you!
 
 
 
 Important to note
 
 
 
 As a global business, we&rsquo;re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We&rsquo;re committed to creating an inclusive workplace for everyone.
</div>

Facility Supervisor

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25200216
 
 
 
 Job Category
 
 Procurement, Purchasing, and Quality Assurance
 
 
 
 Location
 
 Marriott Mena House Cairo, 6 Pyramids Road, Cairo, Egypt, Egypt, 12556VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop and implement quality assurance strategies. The position is responsible for ensuring that quality processes meet company&rsquo;s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. .
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Quality Assurance Goals
 
 
 
 <ul>
 <li>
 Coaches managers on adopting the Total Quality Management leadership style.
 </li>
 <li>
 Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
 </li>
 <li>
 Directs property quality efforts to address critical customer requirements.
 </li>
 <li>
 Facilitates process improvement teams, assuring use of the systematic processes, and improvement is achievable and measurable.
 
 
 </li>
 </ul>
 
 Leading Quality Assurance Team
 
 
 
 <ul>
 <li>
 Trains team members and managers on problem solving, process improvement and strategic planning techniques
 </li>
 <li>
 Develops systems to enable employees to understand guest satisfaction results.
 </li>
 <li>
 Communicates a clear and consistent message regarding departmental goals to produce desired results.
 </li>
 <li>
 Coaches managers on adopting the Total Quality Management leadership style.
 </li>
 <li>
 Educates new employees on the foundations of the quality processes, how to use quality tools and their role in continuous improvement.
 </li>
 <li>
 Familiarizes employees with the daily quality production reports and how to spot trends in their work areas and initiate root cause analysis.
 
 
 </li>
 </ul>
 
 Managing Quality Tools
 
 
 
 <ul>
 <li>
 Ensures that management practices at all levels are aligned with quality tools.
 </li>
 <li>
 Uses data collection methods to compile, display, track, and analyze defect trends.
 </li>
 <li>
 Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.
 </li>
 <li>
 Analyzes issues and identifies trends.
 
 
 </li>
 </ul>
 
 Managing The Guest Experience
 
 
 
 <ul>
 <li>
 Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Creates an atmosphere in all properties that meets or exceeds guest expectations.
 
 
 </li>
 </ul>
 
 Managing and Conducting Human Resources Activities
 
 
 
 <ul>
 <li>
 Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
 </li>
 <li>
 Ensures employees are treated fairly and equitably.
 </li>
 <li>
 Ensures that regular, ongoing communication is happening in quality assurance.
 </li>
 <li>
 Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
 </li>
 <li>
 Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
 </li>
 <li>
 Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
 </li>
 <li>
 Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
 </li>
 <li>
 Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Director of Quality

The American University in Cairo

<div>
 
 
 Purpose:
 
 
 
 The Vice President for Management and Operations (VP for M&amp;O) provides executive strategic leadership and is accountable for the University's operational and service infrastructure. This executive role is responsible for overseeing the efficient, safe, and effective delivery of all core campus operations, including buildings and grounds, campus services and security. The position ensures that all buildings meet safety and regulatory standards and leads the division to deliver client-centered service. It will also align with the University Architect for all buildings and renovation projects and off-campus real estate properties.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 Executive Strategy and Operational Accountability:
 
 <ul>
 <li>
 Provide executive strategic leadership and assume full operational oversight for all physical and service infrastructure, energy, maintenance, campus services and security, ensuring seamless coordination and performance
 </li>
 </ul>
 
 Facilities, Infrastructure, and Energy Management:
 
 <ul>
 <li>
 Oversee the maintenance, repair, and improvement of the University's physical facilities for all campuses and properties
 </li>
 <li>
 Develop and implement comprehensive maintenance programs for campus buildings, grounds, and infrastructure
 </li>
 <li>
 Ensure utilities and energy solutions meet University needs, track energy performance, usage, and costs, and promote efficiency initiatives where possible
 </li>
 </ul>
 
 Core Campus Services and Client Experience:
 
 <ul>
 <li>
 Lead the delivery of a wide range of essential services, including, but not limited to, landscaping, housekeeping, housing, transportation, events and food services, medical services, travel, and business support
 </li>
 <li>
 Champion a client-centered culture and service-driven approach
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 </ul>
 
 Strategic Oversight of Security and Safety:
 
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 Provide strategic leadership and oversight of all campus security and safety programs, encompassing security operations, environmental health and safety, fire safety, and emergency management, and ensuring compliance with regulations and protecting university personnel, assets, and information.
 </li>
 </ul>
 
 Financial Stewardship and Compliance:
 
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 Develop effective processes to manage all major contracts, budgets, and staffing. Ensure all buildings meet safety and regulatory standards. Oversee the assessment and management of security and environmental, health and safety (EHS) risks, ensuring compliance with all applicable laws and regulations
 </li>
 </ul>
 
 Policy, Performance, and Collaboration:
 
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 Develop and implement divisional policies and procedures, including a comprehensive standard operating procedure (SOP) handbook
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 Develop and monitor key performance indicators (KPIs) for the different departments
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 <li>
 Partner with other departments and leadership to address facility-related needs and support operational requirements with a customer service focus
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 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 Minimum Education Requirements:
 
 
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 <li>
 Bachelor's degree in any engineering discipline, master's degree preferred
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
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 <li>
 Minimum 20 years of progressive facility management or operations experience, with a minimum of 10 years in an executive leadership role
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 <li>
 Strong track records in maintenance and operations are essential
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Facilities Management Expertise: Proven executive experience in managing and maintaining large-scale, complex institutional facilities and diverse operational assets
 </li>
 <li>
 Strategic Business Acumen: Ability to align all M&amp;O operational priorities directly with the University's overarching institutional goals and financial strategy
 </li>
 <li>
 Executive Management: Ability to set priorities, monitor progress, track details, and develop or implement strategic action plans to achieve organizational goals, including assessing and resolving complex problem situations
 </li>
 <li>
 Strategic Leadership: Ability to positively influence others, assess situations for importance or risks, and make clear, timely decisions aligned with organizational vision and values
 </li>
 <li>
 Communication: Strong verbal and written communication skills are mandatory for stakeholder engagement and executive reporting
 </li>
 <li>
 Conflict Resolution: High proficiency in negotiation, conflict resolution, and delivering persuasive presentations to executive and governing bodies
 </li>
 </ul>
 
 
 
 
 
 
 This position is open until filled
 
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the shortlist will be contacted
 
 
 
 
 
 
 "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
 
 
 
 
 
 
 &ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;
 
 
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Vice President for Management and Operations

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