associate quality system specialist - russian speaker Jobs in Istanbul

associate quality system specialist - russian speaker

customer service - arabic Jobs in Istanbul

customer service - arabic

customer service advisor (arabic & french) Jobs in Istanbul

customer service advisor (arabic & french)

hr employee central analyst - arabic speaker Jobs in Istanbul

hr employee central analyst - arabic speaker

hr operations specialist Jobs in Istanbul

hr operations specialist

hr employee central analyst arabic speaker

Banvit BRF

<div>
 Have you ever imagined boosting your career at one of the biggest food companies in the world?
 
 
 Nourish life is our commitment. This is not limited to food production &ndash; it extends to projects, initiatives and causes we embrace. In order to deliver quality products, we have a team dedicated to innovating every day. We have more than 100,000 employees worldwide. A large team that has a global vision, without leaving aside the local needs.
 
 
 You are very important to make BRF one of the largest food companies in the world. We are guided by values that serve as a compass for our work. Ethics in all actions, transparency in our value chain and innovation are non-negotiable points for us.
 
 
 We have great talents in our Company and developing them is one of our top priorities to build a high performing organization.
 
 
 BRF values and promotes an inclusive and diverse culture. We consider persons with disabilities for all our opportunities.
 
 
 
 
 Would you like to join Banvit BRF and nourish life as part of a global food giant?
 
 
 
 
 Since 1968, Banvit BRF has been one of Turkey's leading food manufacturers, known for its sustainability mindset and quality-oriented approach. We count on our 5,000 employees and stakeholders all around Turkey, especially in Band&inodot;rma, &Idot;zmir and Elaz&inodot;&gbreve;, where our production facilities are located.
 
 
 In 2017, Banvit has joined forces with BRF, one of the world's leading food manufacturers. Thanks to a legacy spanning 90 years, together we are more confident in our future than ever. Serving more than 125 countries, BRF is a global company that operates 44 facilities and employs more than 100,000 people around the world.
 
 
 At BRF, nourishing life is our commitment. We focus not only on production, but also on animal welfare, social development, and sustainable consumption within our communities.
 
 
 
 
 What will you be doing at Banvit BRF?
 
 
 
 
 
 <ul>
 <li>
 Maintain and regularly update employee records in Employee Central (SAP SuccessFactors or equivalent HRIS), ensuring data accuracy and alignment with internal policies and legal requirements
 </li>
 <li>
 Generate and prepare HR reports, dashboards, presentations, and internal/external communications as needed
 </li>
 <li>
 Develop detailed project plans, including timelines, milestones, and resource allocation, and actively monitor project progress to ensure timely delivery
 </li>
 <li>
 Provide technical support to employees and HR teams regarding system integration issues, user errors, and troubleshooting needs
 </li>
 <li>
 Act as the first point of contact for queries related to recruitment, hiring, and onboarding processes, ensuring smooth end-to-end execution
 </li>
 <li>
 Support HR Business Partners (HRBPs) in matters related to employee transfers, organizational changes, and compensation adjustment
 </li>
 <li>
 Collaborate with HR and Payroll teams during system upgrades, data analyses, and cross-functional process improvements
 </li>
 <li>
 Implement and manage digital HR tools and platforms, ensuring seamless integration with existing systems and maximizing user efficiency
 </li>
 <li>
 Deliver training sessions and ongoing support to HR team members on the effective use of HR technologies and platforms
 </li>
 <li>
 Stay informed on the latest trends, innovations, and best practices in HR digital transformation, continuously identifying opportunities for process optimization and system enhancement
 
 
 
 </li>
 </ul>
 
 
 What kind of profile are we looking for?
 
 
 
 
 
 <ul>
 <li>
 Minimum of 1 year of professional experience in Human Resources or a similar function
 </li>
 <li>
 Fluency in Arabic, able to read, write, and communicate effectively
 </li>
 <li>
 Fluency in English, both written and spoken
 </li>
 <li>
 Willingness to relocate to or currently residing in Istanbul
 </li>
 <li>
 Availability for on-site work
 
 
 
 </li>
 </ul>
 
 
 What competencies are key to this role?
 
 
 
 
 
 <ul>
 <li>
 Preferable experience in working with SAP &amp; SF
 </li>
 <li>
 Proficiency in MS Office
 </li>
 <li>
 Strong analytical and problem-solving skills with a high attention to detail
 </li>
 <li>
 Capacity to apply discretion and maintain a high level of confidentiality when handling sensitive information
 </li>
 <li>
 Excellent communication and reporting skills; with the ability to present data-driven insights to both technical and non-technical audiences
 </li>
 <li>
 Ability to work effectively under pressure and manage multiple tasks in a fast-paced environment
 </li>
 <li>
 Ability to work both independently and as part of a team
 </li>
 <li>
 Understanding of HR practices, policies, and regulations
 
 
 
 </li>
 </ul>
 
 
 What can you expect from Banvit BRF?
 
 
 
 
 
 <ul>
 <li>
 Being part of a global, collaborative and dynamic working environment
 </li>
 <li>
 Strong corporate culture with commitments to customers, employees &amp; environment we serve
 </li>
 <li>
 Vertical, horizontal, and cross-functional growth opportunities
 </li>
 <li>
 Competitive compensation package
 
 
 
 </li>
 </ul>
 
 
 T&uuml;rkiye &lsquo;Banvit&rsquo;se Tamam&rsquo; diyor! Peki ya siz? #BRFBanvit #KariyerF&inodot;rsatlar&inodot; #BanvitseTamam #BRF
 
 
 
 
 Stay tuned on our Website to be aware about all the job opportunities we have! #BRFBanvit
</div>

HR Employee Central Analyst - Arabic Speaker

dormakaba Türkiye & Batı Asya

<div>
 
 
 Company Description
 
 
 
 
 
 
 We are at the heart of every place that matters. As a leading global provider in the access solutions market, we enable people to move seamlessly in safe, secure and sustainable places. With around 16,000 employees we are at our customers&rsquo; side in over 130 countries. In our daily work, we strive for excellence and share a passion for innovation. By working as one global team, we continue growing the business, growing together, and growing ourselves.
 
 
 
 
 
 Improve your career with us!
 
 
 
 
 
 
 We are currently looking for an
 
 
 Export&nbsp;Specialist (English &amp; Arabic Speaker)
 
 
 &nbsp;to be responsible for the export operations within our
 
 
 Vadistanbul
 
 
 office in
 
 
 Ayazaga/Istanbul
 
 
 ,&nbsp;T&uuml;rkiye.
 
 
 
 
 &nbsp;
 
 
 
 
 This is a full-time and on-site position.&nbsp;
 
 
 
 
 &nbsp;
 
 
 
 
 Your contribution will be significant in managing the complexities of international trade. This position involves coordinating the movement of goods across borders, ensuring compliance with international trade regulations.&nbsp;
 
 
 
 
 
 
 
 By effectively navigating the logistical, regulatory, and documentation challenges associated with exporting goods, the Export&nbsp;Specialist&nbsp;facilitates smooth and efficient global trade operations.
 
 
 
 
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for all export documentation.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Following up the customs procedures.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Communicating with international customers and managing export processes.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Organizing all transportation activities.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Supporting sales team in organizing the orders.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Working closely with the&nbsp;local/international factories&nbsp;&amp; warehouse &amp; purchasing departments.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensuring information flow with all relevant departments with sales team.
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Bachelor&rsquo;s degree from a reputable university in relevant fields.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Fresh graduate applications are welcomed.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good command of written and spoken
 
 
 Turkish &amp; English &amp; Arabic.&nbsp;
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Strong communication, coordination and problem-solving skills.
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proficient in Microsoft Office
 
 
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Demonstrates a proactive approach, eager to learn and continuously development
 
 
 
 
 
</div>

Export Specialist

AppBeam Technology BV

About Us FroggyTalk is dedicated to connecting migrants with their loved ones through affordable, reliable, and easy-to-use international calling services. Our mission is to bridge the distance between families and communities, empowering users to stay connected no matter where they are. We&rsquo;re looking for a Customer Service Advisor (Arabic &amp; French Speaking) to join our team and play a key role in supporting our Arabic-speaking customers. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer support, we&rsquo;d love to have you on board.Position Summary As a Customer Service Advisor (Arabic &amp; French Speaking), you are the face and voice of FroggyTalk, playing a pivotal role in supporting and engaging with our Arabic-speaking customers. In this remote role, you will manage customer interactions across email, telephone and instant messaging channels, focusing on resolving issues efficiently, building strong rapport, and delivering a seamless and satisfying customer experience. You job is crucial towards FroggyTalk&rsquo;s mission of connecting communities worldwide.ResponsibilitiesCustomer Interaction and Support <ul><li>Respond promptly and professionally to inbound customer queries via telephone, WhatsApp, email, social media and live chat in both Arabic and English.</li><li>Handle outbound calls for loyalty projects, to follow up on inquiries, provide support, and build customer relationships.</li><li>Resolve customer issues effectively by offering timely and accurate solutions.</li><li>Translate messages and documents from Arabic &amp; French to English, maintaining accuracy and cultural sensitivity.</li><li>Take ownership of query resolution, finding the best solutions according to the company&rsquo;s process and guidelines</li><li>Manage engagements with professionalism and emotional intelligence, focusing on solution and retention.</li></ul>Customer Experience Management <ul><li>Maintain meticulous records of customer interactions, complaints, and resolutions in the company&rsquo;s CRM system.</li><li>Collect and report user statistics, feedback, and trends to help improve FroggyTalk&rsquo;s services and customer engagement strategies.</li><li>Proactively identify and escalate complex issues to the appropriate department for further resolution.</li></ul>Analytics and Optimization <ul><li>Generate regular reports on inbound and outbound customer interactions, highlighting key metrics such as response times, resolution rates, and satisfaction scores.</li><li>Identify opportunities for improving customer service processes and contribute to operational efficiency.</li></ul>Requirements <ul><li>Arabic &amp; French speaker with a strong command of English (oral and written).</li><li>Ensuring that all customer engagements meet the Key Performance Indicators (&lsquo;KPIs&rsquo;) for the role.</li><li>Experienced in customer service (minimum of 1 year), preferably in a telecommunications workspace.</li><li>Strong data analysis skills and proficiency in CRM tools like Zoho Desk, Freshdesk, Zendesk, or SalesForce CRM.</li><li>Natural multitasking ability, with an excellent eye for detail, critical thinking and good organizational skills</li><li>Self motivated, disciplined, and able to work remotely with a strong focus on meeting goals.</li><li>Team player with demonstrable success in cross-functional collaboration.</li></ul>What We Offer <ul><li>A collaborative and supportive team environment.</li><li>100% remote work with flexible hours.</li><li>Competitive salary and performance-based incentives.</li><li>Opportunity to have a direct impact on the growth of an innovative startup.</li></ul>If you&rsquo;re excited about making a difference and joining a company that values connection and community, we want to hear from you!Job Type: Full-time

Customer Service Advisor (Arabic & French)

VavaCars

<div>
 At VavaCars, we're not just a tech start-up. We're visionaries, innovators, and trailblazers in the used car industry, committed to revolutionising the automotive landscape in Turkey. Our company thrives on a culture of deep engagement, proactive initiative, and entrepreneurial spirit. Our employees aren't just doing a job, they're pushing boundaries and breaking norms. We believe in the power of practical, inter-departmental collaboration and challenging the status quo, not only within our own industry, but beyond.
 
 
 Regardless of your professional background, educational history, or the industry you hail from, if you have a track record of exceptional work and a passion for innovation, we want you on our team. At VavaCars, it's not just about what you've done, but what you're capable of.
 
 
 Join us in this exciting journey as we redefine the future of the automotive industry. Our work is not just about buying and selling cars, it's about creating an unparalleled user experience that reshapes how people perceive the used car market.
 
 
 We're not just changing the game - we're creating a new one.
 
 
 Are you ready to steer your career into the fast lane? Embark on the VavaCars journey today
 
 
 
 Human Resources
 
 
 
 Join a prestigious team of HR professionals, specializing in talent management, employee engagement, and strategic workforce planning. Collaborate with HR experts, managing a wide array of HR functions and initiatives to attract, develop, and retain top talent from around the world.
 
 
 
 What to expect from this position at VavaCars:
 
 
 
 <ul>
 <li>
 Manage the relationship and operations with an external payroll provider, ensuring accuracy and compliance
 </li>
 <li>
 Prepare the monthly accrual report and collaborate with the Finance team to ensure accurate month-end closing
 </li>
 <li>
 Manage compensation packages and bonus programs aligned with the company's strategic objectives when necessary
 </li>
 <li>
 Update compensation plans to include both monetary and non-monetary benefits tailored to employee needs
 </li>
 <li>
 Collaborate with the Central Finance team to manage and optimize the compensation and benefits budget
 </li>
 <li>
 Regularly review prevailing pay rates to ensure alignment with market standards
 </li>
 <li>
 Develop and maintain accurate job descriptions, job analyses, and job classifications
 </li>
 <li>
 Structure compensation frameworks to maximize organizational value and employee satisfaction
 </li>
 <li>
 Assess and report on the impact and effectiveness of employee benefit programs
 </li>
 <li>
 Manage and track the HR budget
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 What you will bring
 
 
 
 <ul>
 <li>
 Experience as a Compensation and Benefits Executive or similar role
 </li>
 <li>
 Hands-on experience with HRIS or payroll software
 </li>
 <li>
 Knowledge of building compensation packages and bonus programs for various departments and seniority levels
 </li>
 <li>
 Good understanding of job evaluation and job analysis systems
 </li>
 <li>
 Good analytical skills
 </li>
 <li>
 Familiarity with labor legislation
 </li>
 <li>
 Experience of managing benefits (Meal Allowence, health insurance, fuel allowance, company cars)
 </li>
 <li>
 BSc in Human Resources Management, Finance or relevant field
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 We offer a unique and exciting package - nothing like this has been attempted in the local auto space before and we want to attract the best and brightest. Our benefits include:
 
 
 <ul>
 <li>
 Equity through ESOP program
 </li>
 <li>
 Health Insurance
 </li>
 <li>
 Office location is European side, Levent, Istanbul, this is not a WFH role
 </li>
 <li>
 This position is a below manager role and it reports to HR Director
 </li>
 </ul>
</div>

Compensation & Benefits Executive

IQVIA

<div>
 
 IQVIA Laboratories
 
 
 
 IQVIA Laboratories is a global leader in drug discovery and development, offering comprehensive central and specialty biomarker services. Our expertise includes genomics, immunoassays, flow cytometry, anatomic pathology, precision medicine, vaccine assays, ADME, and bioanalytical services. We also specialise in antibody and biomarker discovery and decentralized clinical trial solutions. Committed to scientific rigor and operational excellence, we support all phases of drug development, ensuring high data integrity and accelerating transformative therapies.
 
 
 
 Join us on our exciting journey!
 
 
 
 
 Job Overview
 
 
 
 Define the scope and objectives of business systems through research and collaboration with stakeholders.
 
 
 Analyse user needs and adjust system logic to enhance efficiency and performance.
 
 
 Oversee business systems projects from inception through implementation and support.
 
 
 Design PowerBI dashboards and functional prototypes to support data-driven requirements gathering.
 
 
 Extract, query, and interpret complex lab data using SQL to inform clinical and operational decisions.
 
 
 Translate technical infrastructure requirements into accessible documentation and actionable plans.
 
 
 Foster cross-functional collaboration to align technology with business goals in clinical trial settings.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Computer Science or Life Sciences.
 </li>
 <li>
 10&ndash;15 years of experience in IT as a Business Analyst, including 6 years in a Central Lab or Clinical Trials environment preferred.
 </li>
 <li>
 Deep understanding of business applications and client requirements in a regulated setting.
 </li>
 <li>
 Strong SQL skills for querying and managing data in complex systems.
 </li>
 <li>
 Proficiency with PowerBI to translate datasets into dynamic visualizations and insights.
 </li>
 <li>
 Knowledge of lab data structures, enterprise platforms, and clinical research workflows.
 </li>
 <li>
 Exceptional communication, documentation, and coordination skills across technical and non-technical teams.
 
 
 </li>
 </ul>
 
 Benefits Of Joining IQVIA
 
 
 
 <ul>
 <li>
 Work-Life Balance, with a strong focus on a positive well-being.
 </li>
 <li>
 Continuous career development and growth opportunities.
 </li>
 <li>
 Variety of therapeutic areas
 </li>
 <li>
 Collaborative and supportive team environment
 </li>
 <li>
 Access to cutting-edge and innovative, in-house technology
 
 
 </li>
 </ul>
 IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
</div>

Senior Business Systems Analyst/Product Owner

Pegasus Airlines

<div>
 
 
 We are Pegasus Airlines!
 
 
 
 
 
 
 We are Pegasus. We represent the new generation in Turkish aviation. With our motto: Everyone has the right to fly, we inspire our guests to travel with low fares thanks to our business model.
 
 
 
 
 
 As your digital airline, our guest-centric approach offers digital technologies and unique innovations that enhance the travel experience.
 
 
 
 
 
 Today, we operate connecting flights to more than 50 countries across T&uuml;rkiye, Europe, North Africa, the Middle East, Russia, and Central Asia. We have one of the youngest fleets in Turkey, which exceeds 110 aircraft in 2025.
 
 
 
 
 
 Are you ready to embark on your Pegasus career path as our
 
 Senior Business Analyst,
 
 flight number PC-2025?
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Engineering, Industrial Engineering, Software Engineering, Data Science, or a related field.
 </li>
 <li>
 4&ndash;6 years of experience as a Business Analyst.
 </li>
 <li>
 Preferably with proficiency in RPA platforms (e.g., UiPath, Power Automate, or similar).
 </li>
 <li>
 Familiarity with at least one of the following areas: AI/ML model development, LLM-based applications, business process analysis &amp; automation, or API integrations.
 </li>
 <li>
 Hands-on experience with SQL, Python, or similar languages.
 </li>
 <li>
 Strong analytical and data-driven problem-solving mindset.
 </li>
 <li>
 Good command of English.
 </li>
 <li>
 Interest in the aviation industry is a plus.
 </li>
 </ul>
 
 
 
 
 
 In this role you will
 
 
 <ul>
 <li>
 Actively contribute to the full lifecycle of AI and RPA projects, from ideation to production.
 </li>
 <li>
 Conduct use-case analysis, process discovery, and identify automation opportunities.
 </li>
 <li>
 Support the development of agentic AI models, workflow automation solutions, and RPA bots.
 </li>
 <li>
 Define data requirements and coordinate integrations with relevant systems.
 </li>
 <li>
 Assist in monitoring model performance, tracking process outcomes, and reporting automation KPIs.
 </li>
 <li>
 Work closely with business units to deploy solutions end-to-end.
 </li>
 <li>
 Manage the vendor ecosystem; coordinate SLAs, quality, risk, and delivery processes with external service providers.
 </li>
 <li>
 Ensure compliance with regulatory, security, and ethical frameworks (SHGM, EASA, KVKK, GDPR) in all AI &amp; automation initiatives.
 </li>
 <li>
 Develop innovative digital solutions that enhance employee experience.
 </li>
 <li>
 Collaborate with IT, Information Security, Infrastructure, and Enterprise Architecture teams to deliver secure, scalable, and sustainable automation solutions.
 </li>
 <li>
 Stay up to date with emerging technologies, evaluate new trends, and integrate them into the company&rsquo;s strategic roadmap.
 </li>
 </ul>
 
 
 
 
 
 What Pegasus Airlines can offer you
 
 
 <ul>
 <li>
 Discounted domestic and international flight tickets that includes first-degree family members, For single candidate can add +1 person, Discounted flight with contracted airlines to destinations where there are no flights
 </li>
 <li>
 Private health insurance
 </li>
 <li>
 Food voucher
 </li>
 <li>
 Remote and flexible working hours on certain days according to working model, allowance for remote working days
 </li>
 <li>
 Fun@Fly Social Activity Clubs (Social clubs such as theatre club, sailing, trekking, running, basketball , volleyball and football teams, e-sports team)Fitness center
 </li>
 <li>
 Kindergarten opportunity for female employees (Istanbul, Izmir, Antalya)
 </li>
 <li>
 Performance based bonus system
 </li>
 <li>
 Shuttle
 </li>
 </ul>
 
 
 
 
 
 Discover Pegasus Airlines!
 
 
 
 Our Framework for a Sustainable Future prioritises our impact on the environment and society, as well as economic development. We call our route
 
 Sustainable Future
 
 . By 2050, we aim to eliminate carbon emissions from our operations, and we are working towards this goal. We are proud of a rich governance culture that is developed through a perspective open to continuous improvement and the feedback of our stakeholders. We regularly and transparently share our targets and performance on these issues with the public. Gender equality is at the foundation of our corporate culture. We are one of the pioneering airlines that have signed IATA's voluntary initiative "25by2025" to increase the representation of women in all areas of the aviation industry, including pilot, technician and management ranks. We were the first airline in the world to join the UN Women's Empowerment Principles (WEPs) platform. Listen to every different voice in our quest for a more equal tomorrow for future generations and we call our voice #PegasusHarmony 💛
 
</div>

Senior Business Analyst - Hybrid

Christian Dior Couture

<div>
 Position
 
 
 Christian Dior Couture operates several boutiques in Turkey, both in city centers and in resort locations.
 
 
 The Turkish market is managed by the CD Turkey Country Manager on behalf of Christian Dior Couture's Southern Europe Zone.
 
 
 This position reports directly to the CD Turkey Country Manager, with a functional report to the Southern Europe CD Operations Manager.
 
 
 The Turkey Country Operations Manager is responsible for the overall management of operations, staff, merchandise, and customer service in the Turkish boutiques.
 
 
 The Turkey Country Operations Manager is also responsible for maintaining and achieving operational and merchandising standards and goals, and for developing the Turkish Operations Team in collaboration with the CD Turkey Country Manager and the Boutique Managements.
 
 
 In this context, the Turkey Country Operations Manager will participate in the development and growth of the subsidiary.
 
 
 The local Turkish Head Office is located in Istanbul.
 
 
 Job responsibilities
 
 
 
 Inventory And Stock Management
 
 
 
 <ul>
 <li>
 Manage, facilitate, and ensure completion of all inventories and cycle counts.
 </li>
 <li>
 Validate stock adjustments.
 </li>
 <li>
 Investigate with Head Office on any discrepancies in receptions or stock transfers.
 </li>
 <li>
 Manage &ldquo;End of Life&rdquo; product cycle.
 </li>
 <li>
 Oversee the Turkey &ldquo;After Sales&rdquo; program.
 </li>
 <li>
 Follow-up repairs of defective or damaged goods, from store stock or from after-sales.
 </li>
 <li>
 Organize local Family Sales.
 
 
 </li>
 </ul>
 
 Policies &amp; Procedures
 
 
 
 <ul>
 <li>
 Ensure store compliance to policies and processes and drive operational excellence through audits &amp; action plans.
 </li>
 <li>
 Understand, abide by and enforce all operational policies and procedures as dictated by Retail Handbook Procedures, the human resources guide and other related material.
 </li>
 <li>
 Train newcomers to Dior retail procedures, stock management procedures and cash desk operations.
 </li>
 <li>
 Prepare Monthly Internal Control reports.
 </li>
 <li>
 Be project leader for all &laquo;back-office&raquo; tool evolution/roll-out &amp; support the Digital evolution on retail special projects roll-out.
 
 
 </li>
 </ul>
 
 Store Facility
 
 
 
 <ul>
 <li>
 Ensure maintenance and overall upkeep of the store and local Head Offices.
 </li>
 <li>
 Manage the boutiques and offices facilities: cleaning, repair &amp; maintenance, security.
 </li>
 <li>
 Serve as direct liaison between all sub-contractors and vendors to verify that corporate standards of store and offices are always met.
 </li>
 <li>
 Ensure that all Health &amp; Safety requirements are always met.
 
 
 </li>
 </ul>
 
 Logistics
 
 
 
 <ul>
 <li>
 Oversee all processing of shipments, transfers, and consignments.
 </li>
 <li>
 Follow-up of deliveries with freight forwarder and customs broker.
 </li>
 <li>
 Coordination with accounting back office, follow-up of KPI&rsquo;s.
 
 
 </li>
 </ul>
 
 Accounting and financials
 
 
 
 <ul>
 <li>
 Pre-check store invoices, and any required documentation according to the internal Purchase procedure.
 </li>
 <li>
 Follow-up sales reconciliation between Dior System, and E-invoice/E-archive portals.
 </li>
 <li>
 Be responsible for Turkey expense control (monthly P&amp;L analysis).
 </li>
 <li>
 Follow-up anti-money laundering compliance.
 </li>
 <li>
 Verify cash vs sales reconciliations.
 </li>
 <li>
 Coordinate with Finance Manager and Head Office regarding insurance matters (product damage, business interruption, civil liability, other HR insurances).
 </li>
 <li>
 Annual external audit: reply to any queries from auditors, together with CD Turkey Country Manager.
 
 
 </li>
 </ul>
 
 Legal and Administrative
 
 
 
 <ul>
 <li>
 Follow-up contract expiry and renewals.
 </li>
 <li>
 Follow-up HR administrative aspects, to be shared with HR Manager and accounting back office: time schedules, overtime, absence/leaves, staff commissions.
 </li>
 <li>
 Comply with legal/administrative declarations needed in current or future stores.
 </li>
 <li>
 Coordinate with Dior Legal Department and local advisors.
 
 
 </li>
 </ul>
 
 Store opening
 
 
 
 <ul>
 <li>
 Coordinate with Dior Architecture Department and local suppliers in any store opening/renovation project, including seasonal projects.
 </li>
 <li>
 Follow-up related administrative aspects.
 
 
 </li>
 </ul>
 Profile
 
 
 <ul>
 <li>
 University graduate with 5-10 years of experience in management.
 </li>
 <li>
 Retail experience.
 </li>
 <li>
 Knowledge of accounting is appreciated. / Accounting skills are a plus.
 </li>
 <li>
 Knowledge of logistics is appreciated. / Logistics skills are a plus.
 </li>
 <li>
 Native Turkish speaker, proficient in English.
 </li>
 <li>
 Proficient in Excel.
 </li>
 </ul>
</div>

Country Operations Manager

Explore 532+ Hr employee central analyst arabic speaker in Istanbul this December. Find roles across top companies and apply now to boost your career.