hr partner

Amazon

<div>
 
 Description
 
 
 
 At Amazon, HR Partners (HRP) provide high-judgment HR support to managers across levels at scale, enabling them to become force multipliers for customer impact and positive employee experience. They demonstrate advanced knowledge of HR policies, processes, and tools, acting as trusted consultants to managers and senior managers. HRPs work backwards from the voice of the manager to deliver personalized experiences and drive large-scale initiatives using technology and simplified processes that match the speed and agility of our business. They operate independently as subject matter experts with deep knowledge of regional programs and policies, collaborating extensively with PXT teams including HR Business Partners, Employee Relations, IXT, Legal, and others to provide integrated people solutions. As established practitioners, they mentor junior team members and shape best practices across the region.
 
 
 Key job responsibilities
 
 
 Managers and senior managers collaborate with the HR Partners (HRP) to support sensitive and often complex employee issues including disciplinary, performance improvement and grievance processes. These channels can include 1:1s, multiple stakeholder meetings, as well as scalable learning formats to educate Managers on relevant people matters. The HRP acts as an influential partner in helping managers with talent and performance management processes, people development, HR policies and implementation of organizational changes at the country or regional level. Thanks to their front-line visibility across businesses, HR Partners are in a position to spot trends, identify emerging needs and address them in collaboration with the appropriate business and HR stakeholders. As a subject matter expert, the HR Partner mentors and guides junior team members.
 
 
 <ul>
 <li>
 Performance Management: Support managers through complex and nuanced performance management cases including performance improvement plans and assessments. Guide managers in implementing performance management processes and tools effectively. Partner with managers to ensure bias-free evaluations and effective coaching approaches across teams. Analyze performance data to identify trends, share insights, and develop solutions for systemic issues.
 </li>
 <li>
 Employee Relations: Handle complex and nuanced employee relations cases and investigations following established processes and policies. Conduct thorough and impartial investigations, support grievance processes, and lead informal discussions or mediation. Provide guidance to managers on sophisticated ER matters including policy violations and workplace concerns across countries. Partner with Legal and Employee Relations teams to resolve sensitive cases while ensuring compliance and risk mitigation. Analyze investigation findings, prepare recommendations, and identify trends to prevent future risks.
 </li>
 <li>
 HR General: Act as stewards of the employee experience and Amazon&rsquo;s culture. Act as subject matter expert for people tools, processes, programs or projects. Design and deliver Manager Education initiatives to further drive collective education and manager effectiveness. Analyze data and observations across the organization, highlighting trends and recommending/driving solutions, as appropriate.
 </li>
 <li>
 Change Management: Drive implementation of employee programs and lead improvements in manager experience. Partner with HR Business Partners and central teams on complex change initiatives across countries. Use data and insights to advocate for and influence process improvements. Design and execute change management strategies to ensure effective adoption across diverse employee groups.
 
 
 </li>
 </ul>
 This role is performed through an innovative customer relationship Management tool, which enables this team to be uniquely positioned to identify trending issues and themes through data and inform consequent decisions and initiatives. The HRP team&rsquo;s role is also to identify process improvement opportunities and standardize best practices due to our extensive insights across business lines.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources or related field
 </li>
 <li>
 3-5 years&rsquo; relevant experience in the areas of HR Partnering
 </li>
 <li>
 Strong HR acumen, including strong problem-solving skills, critical thinking and analysis
 </li>
 <li>
 Experience working in a highly matrixed organization.
 </li>
 <li>
 Ability to identify problems and drive appropriate solutions independently
 </li>
 <li>
 Proven track record of successfully partnering with senior-level stakeholders
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Master's degree in Human Resources or related field
 </li>
 <li>
 Proven track record of accomplishments in a dynamic environment, which is fast paced and customer driven
 </li>
 <li>
 Proven ability to prioritize, meet deadlines and make the best use of available resources
 </li>
 <li>
 Project management and the ability to deliver, with a proven track record of influencing through data-driven recommendations
 </li>
 <li>
 Coaching and consulting skills; Ability to work with and influence multiple stakeholders
 </li>
 <li>
 Experience developing and implementing country level or regional HR programs or initiatives
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI - Karnataka
 
 
 Job ID: A3127179
</div>

HR Partner

Google

<div>
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 Hyderabad, Telangana, India; Bengaluru, Karnataka, India
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 7 years of experience as an HR Business Partner or HR Generalist providing consultations to the business on performance management, workplace queries, etc.
 </li>
 <li>
 Experience in managing multiple stakeholders.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience in HR, people programs, or people related roles.
 </li>
 <li>
 Experience with cross-functional collaboration.
 </li>
 <li>
 Experience with coaching and mentoring.
 </li>
 <li>
 Excellent investigative and problem solving skills, with the ability to organize and analyze data using Human Resource Information System (HRIS) for reporting.
 </li>
 <li>
 Excellent teamwork and organizational skills.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 People Operations strives to revolutionize human resources the same way that Google has revolutionized search. We are helping to find, grow and keep the remarkable assemblage of talent who are our Googlers. You'll be an advocate of Google's culture and values, partnering with our business leaders to help them build their organizations and make sure all people decisions are based on data. Whether coaching our clients on how to lead their teams, navigating and resolving employee relations issues or managing programs that help develop our Googlers, you are exceptionally focused on putting them first, and being as clear and transparent as possible to help Googlers understand how people decisions get made.
 
 
 People Experience (PX) is the team at Google that delivers hire-to-retire experiences for employees. We deliver global Human Resource (HR) processes that are personalized and delightful for candidates. PX teams span Recruiting, Problem-solving and Planning, HR Operations, Vendor Management, Service Model Excellence, and Employee and Market-level HR support.
 
 
 In this role, you will work with Google employees, People Partners and other People Operation (POps) teams to provide personalized guidance, support, and solutions on people operations related activities requiring expertise and depth across multiple organizations and specialties. You will ensure that employees experience the best that HR has to offer. You will focus on employee experiences, provide responses, share knowledge and experiences with team members, and balance needs with philosophy, principles, and available resources.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Collaborate across organizational boundaries, and navigate the People Operations (POps) ecosystem to influence people's priorities and solutions in service of the business, product, or market.
 </li>
 <li>
 Drive operational excellence across the organization to improve processes, operations, and service delivery, and influence forward thinking interventions, process and product improvements that enable a better employee experience.
 </li>
 <li>
 Act as a HR advisor, mentor, and partner to employees, managers, and leaders, and manage risk mitigation and de-escalating/resolving HR matters.
 </li>
 <li>
 Provide HR guidance, managing clients, business, and company needs against risks, to solve HR problems, build relationships, and increase manager, and leader capability.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

People Consultant

Staffington Global

<div>
 
 
 What You'll Do
 
 
 
 &bull; Serve as the primary point of contact for employment related matters in our APAC
 
 
 locations
 
 
 &bull; Quickly assess issues, manage legal risk, provide advice and counsel on an ad
 
 
 hoc basis
 
 
 &bull; Independently provide counseling and advice for a variety of areas of employment
 
 
 law; generally, including employment contracts and recruiting, employee
 
 
 benefits, issues of possible discrimination and harassment, wage and working
 
 
 conditions&bull; Effectively managing and mitigating legal risks for the company
 
 
 &bull; Partner with Human Resources to recommend, implement, and continuously
 
 
 improve employment-related policies and procedures
 
 
 &bull; Ensure best practices are followed; reduce risk and cost
 
 
 &bull; Monitor legal, regulatory and legislative developments related to employment and
 
 
 work with business stakeholders to integrate new procedures or policies
 
 
 &bull; Develop best internal practices for the HR team and our employees
 
 
 &bull; Provide advice to business partners regarding risk mitigation strategies
 
 
 &bull; Mitigate Risk
 
 
 &bull; To the extent needed, supporting HR in conducting internal investigations
 
 
 &bull; Ensure best practices are followed, mitigate risk
 
 
 
 What We're Looking For
 
 
 
 &bull; Bachelor&rsquo;s from recognized institutions; top academic credentials required.
 
 
 &bull; Must be a member of the India bar in good standing.
 
 
 &bull; Minimum 5 years prior law firm or in-house experience required.
 
 
 &bull; Four+ years of relevant employment law experience.
 
 
 &bull; Experience with other countries in APAC preferred.
 
 
 &bull; Must have sufficient experience to handle responsibilities with minimum
 
 
 supervision.
 
 
 &bull; Must have the ability to manage multiple projects simultaneously while
 
 
 prioritizing responsibilities and meeting deadlines.
 
 
 &bull; Must have good judgment, a high level of professional integrity and ability to
 
 
 maintain confidentiality.
 
 
 &bull; Must have the ability to interact confidently with colleagues and adversaries, and
 
 
 to translate difficult legal principles into practical business solutions.
 
 
 &bull; Must have strong interpersonal skills, excellent analytical, problem-solving,
 
 
 negotiation, drafting, organizational and communication skills.
 
 
 &bull; Must have an energetic, decisive, hard-working, detail-oriented, hands-on
 
 
 personality with strong interpersonal skills and the ability to gain respect and
 
 
 influence others.
 
</div>

Senior Legal Counsel

Reckitt

<div>
 We are Reckitt
 
 
 Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
 
 
 Human Resources
 
 
 Our HR Team are the force for good that bring Reckitt's ambition to life. We work together to ensure the delivery of sustained profitable growth by unleashing the power of our purpose, people and performance. Now is an exciting time to be part of shaping the future of HR, influencing an exciting global organisation, while developing business and functional leadership skills, all at the same time. Whatever your role in our HR community, you'll take ownership of your projects and workstreams. We focus on developing our leaders to spearhead our culture and growth, so you'll be supported and mentored to deliver the right plans to drive business performance - and we'll celebrate the results with you along the way.
 
 
 
 About The Role
 
 
 
 This role (Assistant Manager) is an integral part of the Global HR Shared Services Organisation to drive transition of services, operation, and continuous improvement within Rewards Operations Globally. This role will also support the data analysis, reporting, and collaborating with HR and leadership teams to develop strategies that attract, retain, and motivate employees.
 
 
 Your responsibilities
 
 
 Scope of Responsibilities:
 
 
 <ul>
 <li>
 Refine and deliver operational process improvement on a continuous basis
 </li>
 <li>
 Support the implementation of HR systems and participate in the global project to develop new functionality.
 </li>
 <li>
 Support key deliverables for the annual pay increase, benchmarking, pay range revision and bonus processes.
 </li>
 <li>
 Collaborate with IT and Reward COE to enable a seamless design implementation and workflow management during the entire cycle.
 </li>
 <li>
 Partner with key stakeholders globally to support/create seamless improvements across the Reward process specially on the pay review, APP, benchmarking, stock purchase and LTI programs globally.
 </li>
 <li>
 Build/Manage a highly capable team of experienced professionals through training and development and effective change management.
 </li>
 <li>
 Be accountable for data integrity in systems, embedding robust quality assurance and control mechanisms into new processes to ensure compliance and exemplary data management.
 </li>
 <li>
 Act as SME for complex issues and queries on Reward processes.
 
 
 </li>
 </ul>
 People/Change Culture/Stakeholder Management:
 
 
 <ul>
 <li>
 Leading, motivating and coaching the teams to ensure high performance.
 </li>
 <li>
 Empowering and inspiring others to deliver operational excellence and holding each team member in the project to account for their delivery.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Experience and Qualifications
 
 
 <ul>
 <li>
 HR qualification or related degree.
 </li>
 <li>
 Excellent Microsoft applications knowledge (Excel; Word; PowerPoint).
 </li>
 <li>
 Proficient in Success Factor and Service NOW usage
 </li>
 <li>
 Minimum 7+ years of working experience in Reward Shared Services.
 
 
 </li>
 </ul>
 The skills for success
 
 
 <ul>
 <li>
 Proven experience in HR Operations Management with particular focus in managing Reward processes.
 </li>
 <li>
 Experience implementing Process Controls, audits and standardization at global level.
 </li>
 <li>
 Strong verbal and written communication skills, with the ability to interpret and present complex information to stakeholders at all levels of the organisation.
 </li>
 <li>
 Good understanding of Excel, macro and reporting.
 </li>
 <li>
 Knowledge of Rewards and Benefits functional areas and HR systems (SuccessFactors &amp; ServiceNow) proficiency is essential for this role.
 
 
 </li>
 </ul>
 What we offer
 
 
 With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
 
 
 Equality
 
 
 We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
</div>

Assistant Manager - HR Operations-Reward

<div>
 
 Description
 
 
 
 Note: This role is based out of HYD20
 
 
 We are looking for a talented High Volume Hiring (HVH) Recruiter to help us find the best talent in the world to support our growth. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The ideal candidate will work effectively with internal and external stakeholders and support the mass/high volume hiring process for hourly Customer Service Associates (CSAs).
 
 
 The HVH Recruiter is responsible for candidate talent search and placement, process improvement, and executing hiring strategies for CSA-level hiring, as well as other hiring programs. Recruiters at Amazon foster a collaborative team environment that ensures delivery of efficient, effective, quality driven service to internal customers.
 
 
 Key job responsibilities
 
 
 Owns execution of the end-to-end / full cycle recruiting process for high volume hourly Customer Service Associate positions
 
 
 Owns sourcing activities to ensure a ready-to-hire pipeline at all times.
 
 
 Collaborates with other support areas to ensure hiring is effectively completed, taking care of candidate experience.
 
 
 Implements and enforces consistency with recruiting policies and procedures.
 
 
 Creates, posts, tracks, and unposts all the external requisitions for high-volume hiring positions.
 
 
 Coordinates and participates in recruiting programs and events, such as job fairs, university/technical schools hiring, and other candidate engagement events. [May be country specific]
 
 
 Analyzes application and process data to identify market or operational trends and escalates any process issues.
 
 
 Reviews and processes candidate escalations as appropriate.
 
 
 Seeks for ideas, thinks out of the box, and actively looks for new approaches to improve candidate experience and candidate assessment.
 
 
 Ensures the quality of the process documentation for all the recruiting steps including creating and extending well-supported, documented offers to candidates.
 
 
 Creates a collaborative recruitment process, by keeping positive communications with peers, hiring managers and interview loop members at all times.
 
 
 Lead/focus on Diversity, Equity and Inclusion (DEI) initiatives including planning events to showcase
 
 
 
 About The Team
 
 
 
 On the Amazon Customer Service High Volume Hiring Recruiting team, you&rsquo;ll leverage innovative technology, programs and processes as you deliver Earth&rsquo;s best talent across the globe. You&rsquo;ll be part of a team that meets hiring goals by using objective and inclusive recruiting practices to attract, engage, and assess candidates. Bring your growth mindset and be prepared to focus on continually upskilling and learning so we can best support each other and the business.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 3+ years of human resources experience
 </li>
 <li>
 Experience with HR processes and systems
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 2+ years of HR/HR shared service center experience
 </li>
 <li>
 Experience with process improvement and stakeholder management
 </li>
 <li>
 Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI HYD 20 SEZ
 
 
 Job ID: A3146608
</div>

Staffing Specialist, WFS India- Amazon Customer Service

Carrier

<div>
 
 Role:
 
 Project Manager - HR Technology
 
 
 
 Location:
 
 Hyderabad
 
 
 
 Full/ Part-time: Full Time
 
 
 
 
 Build a career with confidence
 
 
 
 Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
 
 
 
 About The Role
 
 
 
 The HR Technology Project Manager will be responsible for the overall strategy, planning, management and completion of projects supporting Human Resources function globally at Carrier. You will partner with project team members and vendors to develop project scope and use your project management skills to manage project roles, identify resource requirements, define project deliverables and execute. You will ensure effective communications and relationships between stakeholders the and project team members.
 
 
 The ideal candidate should have a successful track record in project management, technology delivery, and operations. The ideal candidate should be able to lead process improvement initiatives and IT projects to improve productivity, quality and employee experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Plan, execute and monitor HR Technology projects across Carrier with an eye on supportability and successful operational transition into production
 </li>
 <li>
 Manage teams in building the project plans, identification of HR business requirements, process and functional design, prototyping, testing, training, defining support procedures
 </li>
 <li>
 Overall management, tracking and reporting of project plan and activities, ensuring that the projects are delivered on time, within budget and remain aligned to the business objectives
 </li>
 <li>
 Work closely with leaders, project teams and various stakeholders to ensure projects effectively mitigate risks, resolve issues, and deliver as planned
 </li>
 <li>
 Facilitate cross-functional meetings and implementation plans, working with other project managers, functional experts and business partners
 </li>
 <li>
 Prepare periodic communications to stakeholders, work documents and project plans
 </li>
 <li>
 Review and maintain project financials, evaluating projects against their approved financial targets and benefits goals, and ensuring the creation of action plans to address variances and effectively manage change controls
 </li>
 <li>
 Build and deliver project plans, status reports and metrics on test case development, test execution progress, track and monitor defect corrections, identify project dependencies and constraints
 </li>
 <li>
 Identify improvement opportunities for the organization and be an advocate for change
 </li>
 <li>
 Work in an agile environment with global implementation and operations teams
 </li>
 <li>
 Lead coordination for the training and other events that help share knowledge and skills with other team members
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Experience managing work on Cloud HR products such as Workday, Oracle Cloud HCM, SuccessFactors
 </li>
 <li>
 Thrive in a diverse, fast paced, global environment
 </li>
 <li>
 Experienced in use of project management tools and methodologies
 </li>
 <li>
 Working knowledge of Agile methodology and practices
 </li>
 <li>
 Think analytically and can effectively apply logic to solve problems
 </li>
 <li>
 Ability to handle multiple tasks concurrently and meet deadlines, despite conflicting demands
 </li>
 <li>
 College Degree in a related field with 5+ years professional experience
 </li>
 <li>
 3 years minimum experience as a project manager
 </li>
 <li>
 Effective interpersonal skills and the ability to collaborate and team with others
 </li>
 <li>
 Excellent analytical, presentation, interpersonal, organizational, and facilitation skills
 </li>
 <li>
 Excellent communication skills, both verbal and written, and can clearly articulate complex messages and requirements to stakeholders, functional COE teams and vendors
 </li>
 <li>
 Ability to train and mentor other Project Managers on Project Management methodologies
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
 
 
 <ul>
 <li>
 Have peace of mind and body with our health insurance
 </li>
 <li>
 Drive forward your career through professional development opportunities
 </li>
 <li>
 Achieve your personal goals with our Employee Assistance Programme
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is
 
 The Carrier Way
 
 .
 
 
 Join us and make a difference.
 
 
 
 Apply Now!
 
 
 
 
 
 Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
 
 
 
 
 
 Job Applicant's Privacy Notice
 
 
 
 Click on this link to read the Job Applicant's Privacy Notice
</div>

Project Manager - HR Technology

PepsiCo

<div>
 
 Overview
 
 
 
 We&rsquo;re looking for a hands-on professional to lead transformation for the IT Operations team at PepsiCo through voice automation, AI-driven interactions, and 3CLogic integrations. This role focuses on designing, implementing, and optimizing voicebot and contact center automation solutions that enhance user experience, minimize manual effort, and boost overall service efficiency.
 
 
 
 Responsibilities
 
 
 
 Voicebot Strategy &amp; Design
 
 
 <ul>
 <li>
 Identify high-volume and high-impact voice processes suitable for automation.
 </li>
 <li>
 Design conversational flows and intents for Voicebots integrated with 3CLogic and ServiceNow (or similar platforms).
 </li>
 <li>
 Collaborate with business teams to define user journeys, intents, and expected outcomes.
 
 
 </li>
 </ul>
 Implementation &amp; Integration
 
 
 <ul>
 <li>
 Build and configure Voicebots using 3CLogic, ServiceNow Virtual Agent, or other conversational AI tools.
 </li>
 <li>
 Integrate 3CLogic with backend systems (CRM, ITSM, HR, ERP) to enable end-to-end automation.
 </li>
 <li>
 Ensure seamless handoffs between bot and live agent interactions.
 
 
 </li>
 </ul>
 Automation &amp; Transformation
 
 
 <ul>
 <li>
 Partner with automation teams to connect Voicebots with RPA or workflow automation platforms.
 </li>
 <li>
 Continuously identify opportunities to eliminate manual work through self-service and proactive bot interventions.
 </li>
 <li>
 Monitor voicebot performance and optimize based on analytics and feedback.
 
 
 </li>
 </ul>
 Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Track metrics such as containment rate, call deflection, CSAT, and average handle time reduction.
 </li>
 <li>
 Use data insights to refine scripts, dialog flow, and improve automation accuracy.
 
 
 </li>
 </ul>
 Stakeholder &amp; Vendor Management
 
 
 <ul>
 <li>
 Work closely with ServiceNow, 3CLogic, and IT stakeholders to ensure stable deployments.
 </li>
 <li>
 Document solution design, SOPs, and transformation benefits.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 9+ years of experience in Contact Center Transformation / Automation.
 </li>
 <li>
 3+ years of hands-on experience with 3CLogic (configuration, call flows, integrations, and reporting).
 </li>
 <li>
 Proven track record implementing Voicebot / Conversational AI solutions.
 </li>
 <li>
 Familiarity with ServiceNow, RPA tools, and speech analytics preferred.
 </li>
 <li>
 Understanding of call routing, IVR design, and ACD systems.
 </li>
 <li>
 Strong analytical, problem-solving, and communication skills.
 </li>
 <li>
 Ability to collaborate with cross-functional and vendor teams.
 </li>
 </ul>
</div>

Senior Manager-Contact Center Transformation

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