assistant human resources manager Jobs in Manama

assistant human resources manager

assistant manager human resources Jobs in Manama

assistant manager human resources

hr coordinator

human resource & admin

human resources manager

human resources assistant

Wyndham Hotels & Resorts

<div>
 
 
 Ramada by Wyndham Manama City Centre is now looking for an Assistant HR Manager to join their team!
 
 
 
 
 
 
 SUMMARY
 
 
 Carrying out the daily activities of the Human Resource Office including recruitment, compensation &amp; benefits, disciplinary and welfare. Deliver HR services that meet or exceed the needs of employees and enable business success; as well as ensuring compliance with all applicable laws, regulations and operating procedures
 
 
 
 
 
 It is not the intent of this job description to cover all aspects of the position but to highlight the most important areas of responsibility.
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 Managing Recruitment and Hiring Process
 
 
 <ul>
 <li>
 Conduct interviews and hiring of team members with the appropriate skills, as needed.
 </li>
 <li>
 Establish and maintains contact with external recruitment sources.
 </li>
 <li>
 Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
 </li>
 <li>
 Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
 </li>
 <li>
 Assists in monitoring candidate identification and selection process.
 </li>
 <li>
 Performs quality control on candidate identification/selection.
 </li>
 <li>
 Supervise and coordinate all matters of work permits and visas
 </li>
 </ul>
 
 
 Strategy and Planning
 
 
 <ul>
 <li>
 Assist the DHR in the preparation of HR Budget and annual action plans as well as forecast as directed by Finance Department.
 </li>
 </ul>
 
 
 
 
 
 Managing Employee Development
 
 
 <ul>
 <li>
 Conduct departmental orientation program for team member to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Ensures team members are cross-trained to support successful daily operations.
 </li>
 <li>
 Assists with coordination and facilitation of new hire orientation program to generate a positive first impression for team members and emphasize the importance of guest service in company culture.
 </li>
 <li>
 Assists in reinforcing the importance to attend by all new hires and participation of the leadership team in training programs
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Maintaining Employee Relations
 
 
 <ul>
 <li>
 Maintain effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
 </li>
 <li>
 Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
 </li>
 <li>
 Utilizes an &ldquo;open door&rdquo; policy to acknowledge team members problems or concerns in a timely manner
 </li>
 <li>
 Ensures employee issues are referred to the Department Manager for resolution or escalated to the Assistant Director of Human Resources
 </li>
 <li>
 Partners with Loss Prevention to conduct employee accident investigations, as necessary.
 </li>
 <li>
 Communicates performance expectations in accordance with job descriptions for each position.
 </li>
 </ul>
 
 
 
 
 
 Managing Legal and Compliance Practices
 
 
 <ul>
 <li>
 Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
 </li>
 <li>
 Assists with ensuring compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance.
 </li>
 <li>
 Assists with ensuring medical records are maintained in a separate, secure and confidential medical file.
 </li>
 <li>
 Communicates property rules and regulations via the employee handbook.
 </li>
 <li>
 Assists with ensuring all safety and security policies (e.g., property removal, lost and found items, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
 </li>
 <li>
 Assists with managing Workers Compensation claims to ensure appropriate employee care and manage costs.
 </li>
 </ul>
 
 
 
 
 
 Employee Accommodation and Transport
 
 
 <ul>
 <li>
 Supervise with concerned in charge for all matters in regards to team members accommodation, facilities, cafeteria, lockers and transport.
 </li>
 </ul>
 
 
 
 
 
 Managing HR operations
 
 
 <ul>
 <li>
 Manage the HR operation based on a detailed and up-to-date understanding of local labour law.
 </li>
 <li>
 Maintain full records of each person&rsquo;s employment history, both HRMS system and in paper form, and ensure all such information is kept confidential.
 </li>
 <li>
 Implement corporate policies, and put in place local policies &amp; processes for salaries and benefits
 </li>
 <li>
 Assist in communication of key messages to all staff. Promote employee communication activities and channels, to encourage and enable feedback from staff.
 </li>
 <li>
 Maintain a positive relationship with staff representatives and ensure any employee grievances are monitored and resolved
 </li>
 <li>
 Promote Team Members Wellbeing &amp; Happiness &amp; Recognition, from hotels activities, cafeteria to Wyndham Programs in coordination with WeCom.
 </li>
 </ul>
 
 
 
 
 Government Relations
 
 <ul>
 <li>
 Monitor the PRO in processing of employment visas, residence visas, Emirates ID and transfer visas for team members.
 </li>
 <li>
 Monitor the PRO in ensuring the processing and renewal of permits and licenses.
 </li>
 </ul>
 
 
 
 
 SKILLS &amp; COMPETENCIES
 
 <ul>
 <li>
 Compassionate, Engaged, Dependable, Courteous, Engaged, Inclusive, Hospitable, Prepared and Personalised.
 </li>
 <li>
 Business Acumen &ndash; understands the core business in relation to the role and function
 </li>
 <li>
 Count on Me &ndash; relates to people appropriately and effectively
 </li>
 <li>
 Team Development &ndash; supports and encourages a climate where people want to succeed
 </li>
 <li>
 Building Trust &ndash; is widely trusted and seen as a direct, truthful individual
 </li>
 </ul>
 
 
 
 
 Leadership
 
 <ul>
 <li>
 Maintaining a business environment based on the Code of Conduct and Company Vision
 </li>
 <li>
 Maintain and enhance the open-door policy to all team members providing advice and guidance when needed in regards to their issues or concerns and/or grievances
 </li>
 <li>
 Responsible for People leadership of direct reports (and their teams) (recruitment and selection, performance management (Appraisal/PDP), associate development and motivation, counselling / disciplinary issues.
 </li>
 <li>
 Conduct regular coaching sessions/1:1s with direct reports
 </li>
 </ul>
 
 
 
 
 Human Resources
 
 <ul>
 <li>
 Ensure that the hotels are fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties. E.g. AES, Success Matters, Probation reviews etc.
 </li>
 <li>
 Ensure that the administration of the probation review process in the operational departments and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties
 </li>
 <li>
 Talent Reviews taken place as per the communicated timeline and are live in the business
 </li>
 <li>
 Ensure 100% compliance with all mandatory training for departments; as well as the Departmental Trainers are positively encouraged
 </li>
 <li>
 Control the LTO, Absence and Payroll in your department / the operational departments in conjunction with the HR Leader on property to ensure that any areas of concern and monitored and rectified to meet the HR BSC Targets.
 </li>
 <li>
 Manage the AES process in your department/ for the operational departments ensure that the follow up meetings are done and the associates have timely feedback.
 </li>
 <li>
 Conduct interviews for relevant roles in conjunction with HR
 </li>
 <li>
 Review manning and re-recruitment of all positions in conjunction with HR
 </li>
 <li>
 Ensure that you dine in the Team Members restaurant at least three times a week and provide HR Leader on property feedback
 </li>
 <li>
 Support WeCom with quarterly People, Community and Sustainability engagement events.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 EXPERIENCE, CERTIFICATION &amp; EDUCATION
 
 <ul>
 <li>
 Minimum of 5 years&rsquo; experience of related work experience (human resources, management operations, or related professional area)
 </li>
 <li>
 2-year degree from an accredited university in Human Resources, Business Administration, or related major
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Good knowledge of written and spoken English
 </li>
 <li>
 Good Knowledge of Bahrain employment law
 </li>
 <li>
 Proficient in MS Office applications, Oasys HRMS, FMC
 </li>
 </ul>
 
 
</div>

Assistant Manager Human Resources

Intercontinental bahrain

About the RoleWe are seeking a proactive and detail-oriented HR Officer to join our team. In this role, you will support the day-to-day operations of our Human Resources department, ensuring smooth HR processes and delivering high-quality support to employees and managers. This is an excellent opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and is passionate about HR best practices.Key Responsibilities<ul><li>Assist with the full employee lifecycle, including recruitment, onboarding, and offboarding</li><li>Maintain accurate employee records and HR databases</li><li>Prepare employment contracts, letters, and HR documentation</li><li>Support payroll preparation and benefits administration</li><li>Respond to employee queries and provide guidance on HR policies and procedures</li><li>Coordinate training, performance reviews, and staff development activities</li><li>Ensure compliance with employment legislation and internal policies</li><li>Contribute to HR projects and process improvements</li></ul>Requirements<ul><li>Previous experience in an HR Officer, HR Assistant, or similar role</li><li>Strong understanding of HR processes and employment regulations</li><li>Excellent communication and interpersonal skills</li><li>High attention to detail, confidentiality, and professionalism</li><li>Proficient in MS Office and HRIS systems</li><li>Ability to work independently and as part of a team</li><li>CIPD qualification (or working towards it) is an advantage</li></ul>What We Offer<ul><li>Competitive salary and benefits package</li><li>Opportunities for professional development and career growth</li><li>Supportive and collaborative team environment</li></ul>Job Type: Full-timePay: BD250.000 - BD350.000 per month

Human Resources Officer

Ramada by Wyndham Manama City Centre

<div><h1 class="jobSectionHeader">SUMMARY</h1>
The Assistant Human Resources Manager in conjunction with the Director of HR / HR Manager will oversee the HR operation and strategy implementation. The incumbent is responsible for ensuring compliance with HR policies and programs, to foster a superior employee experience.
KEY RESPONSIBILITIES<ul><li>
In conjunction with the HR Director / HR Manager, plan and forecast HR needs, including recruitment, onboarding, performance management, learning and developemnt, employee relations, talent management, and organizational development.</li><li>
Monitor industry trends and best practices to ensure the hotel remains competitive in attracting and retaining talent.</li><li>
Serve as a HR business partner and advisor to the hotel&rsquo;s people leaders on HR-related matters.</li><li>
Collect and analysis of HR metrics and present conclusions to the Director of HR / HR manager.</li><li>
Oversee the recruitment process for all hotel departments, from job postings to candidate selection, and onboarding.</li><li>
Ensure compliance with all HR policies and procedures, by informing and training People Leaders.</li><li>
Oversee the onboarding planning and experience, by working with People leaders to ensure a robust pre-boarding and on-boarding plan for all new joiners.</li><li>
Manage the HR new joiner administration, delivery the company induction training and Health &amp; Safety Training compliance.</li><li>
Oversee the probationary process, by tracking and informing people managers of the different timelines and templates to use.</li><li>
Manage the company profile and job adverts on Wyndham Partner Careers, actively engaging and responding to applications to ensure a positive candidate experience.</li><li>
Promote the Employee Value Proposition through relevant strategies and channels to proactively attract talents.</li><li>
Monitor and update employee handbook and other HR-related documentation as needed.</li><li>
Support People Leaders with employee goal setting, planning of regular one-to-one performance conversation and the yearend performance review.</li><li>
Promote the reward and recognition programs to acknowledge and motivate high-performing employees.</li><li>
Manage the employee engagement activities, through regular engagement survey, analysis of results and effective action planning in conjunction with the people leaders and General Manager.</li><li>
Conduct a training need analysis across the hotel to identify development need.</li><li>
Support the HR Director / HR Manager in development of the hotels training plan and budget.</li><li>
Support with the hotels talent management initiatives through a robust process and tools, regular talent reviews and maintaining an up-to-date succession plan.</li><li>
Support HR Director / HR Manager with employee relations matters and conducting internal investigations as when needed.</li><li>
Support with payroll-related administration.</li><li>
Conduct the Wyndham People compliance Standards Level 1 self-audit to identify any critical actions.</li></ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Attention to detail</li><li>
Planning &amp; organization</li><li>
Diplomacy</li><li>
Integrity</li><li>
Communication</li><li>
Service excellence</li><li>
Compliance</li><li>
Teamwork</li><li>
Flexibility</li><li>
Accountability</li><li>
Agility</li><li>
&ldquo;Can do&rdquo; attitude</li></ul>
BACKGROUND<ul><li>
Bachelor&rsquo;s degree in human resources, Hospitality Management, Business Administration, or related field.</li><li>
CIPD qualification is preferred.</li><li>
2 years&rsquo; experience working as a HR Coordinator, from within the hotel industry.</li><li>
Good knowledge of Bahrain employment and labor law.</li><li>
Proficiency in HRIS and payroll management.</li><li>
Language requirement English professional,</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
People and Culture</h3>
Human Resources, Talent Management, Team Management<h3 class="jobSectionHeader">
Legal &amp; Audit Skills</h3>
Employment Law<h2 class="jobSectionHeader">
Optional Skills</h2><h3 class="jobSectionHeader">
People and Culture</h3>
Performance Management<h3 class="jobSectionHeader">
Soft skills</h3>
Problem Solving</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Fun, Care, Inclusion</div></div>

Assistant Human Resources Manager

Wyndham Hotels & Resorts EMEA

<div>
 
 Summary
 
 
 
 The Assistant Human Resources Manager in conjunction with the Director of HR / HR Manager will oversee the HR operation and strategy implementation. The incumbent is responsible for ensuring compliance with HR policies and programs, to foster a superior employee experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 In conjunction with the HR Director / HR Manager, plan and forecast HR needs, including recruitment, onboarding, performance management, learning and developemnt, employee relations, talent management, and organizational development.
 </li>
 <li>
 Monitor industry trends and best practices to ensure the hotel remains competitive in attracting and retaining talent.
 </li>
 <li>
 Serve as a HR business partner and advisor to the hotel&rsquo;s people leaders on HR-related matters.
 </li>
 <li>
 Collect and analysis of HR metrics and present conclusions to the Director of HR / HR manager.
 </li>
 <li>
 Oversee the recruitment process for all hotel departments, from job postings to candidate selection, and onboarding.
 </li>
 <li>
 Ensure compliance with all HR policies and procedures, by informing and training People Leaders.
 </li>
 <li>
 Oversee the onboarding planning and experience, by working with People leaders to ensure a robust pre-boarding and on-boarding plan for all new joiners.
 </li>
 <li>
 Manage the HR new joiner administration, delivery the company induction training and Health &amp; Safety Training compliance.
 </li>
 <li>
 Oversee the probationary process, by tracking and informing people managers of the different timelines and templates to use.
 </li>
 <li>
 Manage the company profile and job adverts on Wyndham Partner Careers, actively engaging and responding to applications to ensure a positive candidate experience.
 </li>
 <li>
 Promote the Employee Value Proposition through relevant strategies and channels to proactively attract talents.
 </li>
 <li>
 Monitor and update employee handbook and other HR-related documentation as needed.
 </li>
 <li>
 Support People Leaders with employee goal setting, planning of regular one-to-one performance conversation and the yearend performance review.
 </li>
 <li>
 Promote the reward and recognition programs to acknowledge and motivate high-performing employees.
 </li>
 <li>
 Manage the employee engagement activities, through regular engagement survey, analysis of results and effective action planning in conjunction with the people leaders and General Manager.
 </li>
 <li>
 Conduct a training need analysis across the hotel to identify development need.
 </li>
 <li>
 Support the HR Director / HR Manager in development of the hotels training plan and budget.
 </li>
 <li>
 Support with the hotels talent management initiatives through a robust process and tools, regular talent reviews and maintaining an up-to-date succession plan.
 </li>
 <li>
 Support HR Director / HR Manager with employee relations matters and conducting internal investigations as when needed.
 </li>
 <li>
 Support with payroll-related administration.
 </li>
 <li>
 Conduct the Wyndham People compliance Standards Level 1 self-audit to identify any critical actions.
 
 
 </li>
 </ul>
 It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
 
 
 
 KEY COMPETENCIES
 
 
 
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 
 
 <ul>
 <li>
 Attention to detail
 </li>
 <li>
 Planning &amp; organization
 </li>
 <li>
 Diplomacy
 </li>
 <li>
 Integrity
 </li>
 <li>
 Communication
 </li>
 <li>
 Service excellence
 </li>
 <li>
 Compliance
 </li>
 <li>
 Teamwork
 </li>
 <li>
 Flexibility
 </li>
 <li>
 Accountability
 </li>
 <li>
 Agility
 </li>
 <li>
 &ldquo;Can do&rdquo; attitude
 
 
 </li>
 </ul>
 BACKGROUND
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Hospitality Management, Business Administration, or related field.
 </li>
 <li>
 CIPD qualification is preferred.
 </li>
 <li>
 2 years&rsquo; experience working as a HR Coordinator, from within the hotel industry.
 </li>
 <li>
 Good knowledge of Bahrain employment and labor law.
 </li>
 <li>
 Proficiency in HRIS and payroll management.
 </li>
 <li>
 Language requirement English professional,
 </li>
 </ul>
</div>

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25196775
 
 
 
 Job Category
 
 Human Resources
 
 
 
 Location
 
 The Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Human Resources Coordinator
 
 
 
 Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's).
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Complex Learning & Development Coordinator

<div>Additional Information 
Job Number25196775 
Job CategoryHuman Resources 
LocationThe Westin City Centre Bahrain, Sheikh Khalifa Bin Salman Highway, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
Human Resources Coordinator 
Create and maintain filing systems. Create and type office correspondence using a computer. Distribute and route mail. Order and track Human Resources office supplies and forms. Answer phone calls and record messages. Create new employee personnel file. Assist walk-in candidates with application procedures. Maintain space designated for completing applications and ensure it is clean, well maintained, and accessible to individuals with disabilities. Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines. Inform Human Resources management of issues related to employee relations within the division or property. Maintain confidentiality and security of employee and property records, files, and information. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Report accidents, injuries, and unsafe work conditions to manager. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Enter and locate work-related information using computers and/or point of sale systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand&rsquo;s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.</div></div>

Chenega Corporation

<div>Req ID: 37993
Summary
Personnel Assistant I
Manama, Bahrain
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer&rsquo;s core culture? If so, Chenega Military, Intelligence &amp; Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
Chenega Analytic Business Solutions (CABS) provides federal agencies and commercial customers with trusted insights into Records and Information Management, Administrative Solutions, Information Technology, Engineering, and Training. Formed in 2017 to serve federal and commercial customers, CABS is 8(a) certified and has grown quickly into a leader in the federal IT and Training environment.
The Personnel Assistant I shall support the Navy Personnel Command by verifying the identity and eligibility of authorized DoD beneficiaries, issuing DoD Identification Cards, and performing DEERS updates in Manama, Bahrain.
Responsibilities
<ul><li>Interact with customers utilizing effective face-to-face customer service skills of positive attitudes, adaptability, friendliness, empathy, time management, communication, de-escalation, and composure in stressful situations.</li>
<li>Verbally acknowledge customers upon arrival.</li>
<li>Verify and issue Common Access Cards (CAC) and Uniformed Service Identification (USID) to eligible recipients through DEERS.</li>
<li>Serve as Verifying Official on DEERS/RAPIDS terminal and ensure input data for accuracy and correctness.</li>
<li>Assist customers with questions concerning identification card eligibility, application requirements, and DEERS.</li>
<li>Answer telephone inquiries.</li>
<li>Monitor customer wait times via sign-in sheets.</li>
<li>Return all failed or retrieved CACs to DMDC monthly.</li>
<li>Ensure all non-DEERS CAC updates are performed accurately and efficiently.</li>
<li>Perform customer services, including but not limited to PIN resets and verifying and updating PKI certificates, etc.</li>
<li>Provide ICA services as necessary to ensure the timely and accurate distribution and retrieval of identification cards, including updating customer information in DEERS.</li>
<li>Initiate CAC requests and distribute CACs and PINs IAW the RAPIDS User Guide.</li>
<li>Verify identification IAW Homeland Security Presidential Directive 12 (HSPD12) and Federal Information Processing Standards FIPS201-1.</li>
<li>Provide ID Card services to all personnel assigned to support customer commands, other military service personnel, retirees and their dependents, and contractors that are verified through the Mission Partner (MP) Identity, Credential and Access Management (ICAM) program.</li>
<li>Ensure appropriate security personnel are immediately notified of any unauthorized or unsafe acts, regardless of the rank or position of the person.</li>
<li>Verbally encourage all customers to submit feedback and ensure all customers are provided with QR codes, phone numbers, and other necessary information to access the program&rsquo;s customer feedback systems through Qualtrics.</li>
<li>Maintain RAPIDS equipment within the physical parameters and configurations established at the time of installation.</li>
<li>Perform printer maintenance as stated in the Maintenance and Cleaning Procedures, located in the Verifying Officials Information System (VIOS).</li>
<li>Perform printer maintenance and User Maintenance on RAPIDS equipment</li>
<li>Keep RAPIDS VPN connected at all times to avoid costly repairs to high-value equipment.</li>
<li>Complete annual company and customer training requirements.</li>
<li>Assist with monthly metrics reporting.</li>
<li>Record labor hours daily.</li>
<li>Other duties as assigned.</li>
</ul>Qualifications
<ul><li>High School Diploma or GED required.</li>
<li>1+ years of experience in a Customer Service environment.</li>
<li>Human Resource (HR) background in either Military Personnel or DEEPS/RAPIDS preferred.</li>
<li>Similar HR experience gained from either the private sector or other Federal Agency is acceptable.</li>
<li>Must have the ability to pass a Navy background check before starting and later maintain a secret clearance.</li>
<li>Must obtain an appropriate work visa before starting.</li>
</ul>Knowledge, Skills, and Abilities:
<ul><li>Proficient in both oral and written communication in order to communicate effectively with others and explain complex actions taken in regard to military members&rsquo; entitlements, allowances, and collections.</li>
<li>Working knowledge of Microsoft Office Suite, including Word, Excel, and PowerPoint.</li>
<li>Working knowledge of grammar, spelling, capitalization, punctuation, and military terminology commonly used in office settings to prepare material correctly.</li>
<li>Working knowledge of standard office equipment, like computers, electric typewriters, copiers, fax machines, scanners, and other office automation systems, to perform a substantial range of office automation support.</li>
<li>Ability to multitask in a high-stress, performance-based environment.</li>
<li>Ability to establish priorities and meet established deadlines.</li>
<li>Ability to travel locally up to 10% as required.</li>
</ul>How you&rsquo;ll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there&rsquo;s always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS&rsquo;s culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega&rsquo;s impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI\_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
\#Chenega Analytic Business Solutions, LLC
Chenega Corporation and family of companies is an EOE.
Equal Opportunity Employer/Veterans/Disabled
Native preference under PL 93-638.
We participate in the E-Verify Employment Verification Program</div>

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