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human resource manager - people success & ops

human resources specialist

Best Buy™ India

<div>
 
 The
 
 Senior HR Specialist
 
 assists in the creation, coordination and implementation of various HR programs and initiatives. You will function as a resource to the Senior HR Manager, primarily supporting our employees and leaders in a wide variety of areas, such as performance management, employee development, rewards, and more. This position requires a combination of problem solving, communication, collaboration and an understanding of HR principles and practices. This role lives and teaches our values and leadership expectations, drives employee engagement and partners with leadership to support the scope and complexity of the organization.
 
 
 
 
 
 
 Team Overview:
 
 
 
 The Human Resources team is responsible for aligning HR strategies and programs with business objectives to support the achievement of organizational goals. We collaborate with various teams to provide HR guidance, implement HR initiatives, and foster a positive work environment. The Senior HR Specialist assists the Senior HR Manager in supporting leaders and employees, offering expertise in areas such as talent management, employee engagement, development, rewards, performance management, organizational development &amp; change management.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Supports the Senior HR Manager by driving HR initiatives and operating as a partner focusing on proactive, creative solutions.
 </li>
 <li>
 Consults with leaders and teams to support processes, programs and projects. Performs work, monitors progress, manages risk, and escalates issues. Develops communication and sustainment plans for the work.
 </li>
 <li>
 Delivers programs around performance management, talent management and rewards.
 </li>
 <li>
 Provides guidance and coaching to mid-level managers on people management best practices and performance improvement conversations.
 </li>
 <li>
 Possesses advanced knowledge and exposure to fundamental theories, principles, and concepts for the HR team supported.
 </li>
 <li>
 Builds effective relationships with HR partners outside of immediate team and collaborates cross-functionally with a moderate level of ambiguity to support processes, programs and projects.
 </li>
 <li>
 Partners with Senior HR Manager and hub office leadership to foster a thriving culture of growth, learning and employee engagement.
 </li>
 <li>
 Analyzes employee engagement feedback, exit interview feedback and turnover data to inform practices.
 </li>
 <li>
 Exercises discretion and function independently as an expert within assigned areas with limited guidance from manager.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 5+ years of Human Resources experience (HRBP, Employee Relations) in large organizations working with a global workforce including:
 </li>
 <li>
 2+ years of experience working with US based companies / Global Capability Centers
 </li>
 <li>
 Strong business knowledge, comprehensive understanding of HR, and specific experience within technology / business sector
 </li>
 <li>
 Degree in Human Resources, Business, or related field
 </li>
 </ul>
</div>

Senior Specialist Human Resources [T500-20329]

<div>
 Primary Responsibilities:Prior experience in all Human Resources functions from Hire to Retire including, escalation query handling and reporting activities. ;Perform Quality checks for Associates and make corrections appropriately ;Manage and maintain accurate employee data including processing paperwork, data entryHandling administrative tasks related to recruitment, onboarding, payroll and benefitsFiling employee documents like contracts, leave requests and various formsMonitors various HR inboxes and responds to inquiries and escalates to the appropriate workgroup.Performs special projects and other duties as assigned during high volume period.Client calls on Aging report, maintenance, and periodic reportingEligibility Criteria and Competencies: ;Minimum 1-3 years of HR experience ;Understands the need for confidentiality. ;Excellent communication skills, both verbal and written ;Excellent working knowledge of MS Office &ndash; MS Excel, Word Doc, OutlookExperience in SAP/ServiceNow and SuccessFactorsShould have good experience and comprehension skills in Human ResourceAttention and eye for detail and accuracyDemonstrates good time management and organizational skills
</div>

Senior Executive

BiteSpeed

<div>
 
 About The Role
 
 
 
 
 "Train people well enough so they can leave. Treat them well enough so they don&rsquo;t want to."
 
 &ndash; Sir Richard Branson summed it up well.
 
 
 At BiteSpeed, we're obsessed with
 
 talent density
 
 . This role is about helping our team grow into the
 
 best versions
 
 of themselves, while being the go-to support system for the entire company.
 
 
 We don&rsquo;t see HR as just a value-protection function. We&rsquo;re designing it to be a value-creating one&mdash;deeply involved in helping our people do the
 
 best work of their lives
 
 .
 
 
 What you&rsquo;ll do
 
 
 <ul>
 <li>
 Tl;dr being an invisible support layer for the entire company as we scale from 60 to 100 people within a year, doing everything we can to help people reach their potential.
 </li>
 <li>
 Managing onboarding for new team members, everything it takes to make the new folks comfortable &amp; kicked to get started from paperwork to onboarding checklists &amp; even sending some cool BiteSpeed swag to welcome them.
 </li>
 <li>
 Managing employee data &amp; compliances for things like health insurances, salary slips so they don't have to worry about this.
 </li>
 <li>
 Assisting in payroll management &amp; reimbursements, basically getting everyone paid on time (we tried the work for free model &amp; didn&rsquo;t quite work out).
 </li>
 <li>
 Overseeing all people operations - from picking the right gifts on occasions for the team to planning our quarterly off-sites &amp; even managing our inventory(read: Macbooks).
 </li>
 <li>
 Regular one-on-ones with the team to understand how they&rsquo;re doing personally &amp; professionally, enabling them to become successful by teaming up with peers &amp; managers.
 
 
 </li>
 </ul>
 What makes you a good fit
 
 
 <ul>
 <li>
 You like the challenge of taking BiteSpeed from total chaos to less chaos as we scale from to 100+ employees, with smart processes &amp; diligent execution.
 </li>
 <li>
 You have 2+ years of experience driving the people function at an early stage startup (50+ employees).
 </li>
 <li>
 You&rsquo;re a people custodian, it&rsquo;s all about people for you &amp; you get a kick out of creating a workspace with enviable talent density.
 
 
 </li>
 </ul>
 Skills: process improvement,human resources,payroll management,employee data management,people operations,onboarding,communication,employee engagement,payroll,compliance
</div>

Human Resource Manager - People Success & Ops

Zoom

<div>
 
 What You Can Expect
 
 
 
 As a People Operations Representative, you will play a critical role in ensuring our employees have a positive experience from onboarding to offboarding. You will be responsible for managing HR systems, benefits administration, and employee relations. Your attention to detail and ability to communicate clearly will help us maintain a culture of trust and respect.
 
 
 
 About The Team
 
 
 
 We support Zoom&rsquo;s overall business strategy by supporting the needs of our most important resource, our people. We help teams identify, hire, onboard, develop, reward, and continually improve the employee experience for all Zoomies.
 
 
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Have a Bachelors in Human Resources, Business Administration, or related field&mdash;or equivalent combination of education, training, and experience.
 </li>
 <li>
 2&ndash;5 years of HR experience, with exposure to operations and administration.
 </li>
 <li>
 Have familiarity with Workday and ServiceNow systems.
 </li>
 <li>
 Have experience in process documentation and improvement skills.
 </li>
 <li>
 Have great communication abilities, with talent for translating complex policies into clear, accessible content.
 </li>
 <li>
 Have attention to detail and comfort working with data.
 </li>
 <li>
 Have adaptability to thrive in a dynamic, evolving environment.
 </li>
 <li>
 Be able to work independently while balancing established procedures with sound judgment.
 </li>
 <li>
 Have working knowledge of compliance requirements and HR best practices.
 
 
 </li>
 </ul>
 
 Ways of Working
 
 
 
 Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
 
 
 
 Benefits
 
 
 
 As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
 
 
 
 About Us
 
 
 
 Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
 
 
 We&rsquo;re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
 
 
 
 Our Commitment
 
 
 
 At Zoom, we believe great work happens when people feel supported and empowered. We&rsquo;re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know&mdash;we&rsquo;re here to support you at every step.
 
 
 If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
</div>

People Operations Representative

Okta

<div>
 
 Get to know Okta
 
 
 
 Okta is The World&rsquo;s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.
 
 
 At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we&rsquo;re looking for lifelong learners and people who can make us better with their unique experiences.
 
 
 Join our team! We&rsquo;re building a world where Identity belongs to you.
 
 
 Okta is seeking a highly skilled and experienced
 
 People Operations Specialist
 
 to drive continuous improvement and process optimization within our Shared Services organization. This role combines deep process excellence expertise with strong technical skills in
 
 ServiceNow, self-service portal design, and AI chatbot integration
 
 . You will lead initiatives to enhance service delivery, drive automation, and enable data-driven decision-making across Shared Services.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 
 ServiceNow Process Management &amp; Analytics
 
 
 
 <ul>
 <li>
 Design and develop self-service portal on ServiceNow, enabling intuitive access to services and information (include knowledge management)
 </li>
 <li>
 Lead the integration of AI-powered chatbots within the portal to facilitate intelligent case routing, knowledge retrieval, and user support.
 </li>
 <li>
 Design and build ServiceNow process workflows and analyze workflows to streamline operations, reduce handoffs, and improve service levels across HR
 </li>
 <li>
 Design and build SNOW dashboards, and performance analytics to track KPIs, SLAs, and service trends.
 </li>
 <li>
 Ensure ServiceNow internal process documentation is up to date and aligned with business needs.
 
 
 </li>
 </ul>
 
 Process Excellence &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Analyze existing workflows and identify opportunities to streamline operations, reduce cycle times, and improve service quality.
 </li>
 <li>
 Establish and promote standardized best practices, process governance, and cross-functional collaboration.
 </li>
 <li>
 Partner with functional teams (HR, Finance, IT, etc.) to develop and implement best-in-class processes and governance.
 
 
 </li>
 </ul>
 
 Stakeholder Collaboration &amp; Change Management
 
 
 
 <ul>
 <li>
 Engage with business stakeholders to define requirements for digital self-service capabilities and enhanced customer experiences.
 </li>
 <li>
 Drive adoption of new tools and processes through effective change management, training, and communication strategies.
 </li>
 <li>
 Act as a liaison between Shared Services, IT, and external vendors for ServiceNow and chatbot enhancements.
 
 
 </li>
 </ul>
 
 Governance, Compliance &amp; Knowledge Management
 
 
 
 <ul>
 <li>
 Ensure all process and service documentation is maintained and aligned with compliance requirements.
 </li>
 <li>
 Champion knowledge management by enabling content curation, lifecycle management, and chatbot integration for easy access to FAQs and SOPs.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring To The Role
 
 
 
 
 Education: Bachelor's degree in Business, Engineering, Information Systems, or related field (Master&rsquo;s preferred).
 
 
 
 
 Experience: 8+ years of experience in Shared Services, Process Improvement, or Business Operations with at least 2 years in a leadership or senior specialist role. [or 6+ years with a Master&rsquo;s degree]
 
 
 
 
 Technical Skills:
 
 
 
 <ul>
 <li>
 Deep hands-on experience with ServiceNow (e.g., HRSD, ITSM) including portal design and workflow configuration.
 </li>
 <li>
 Demonstrated experience in designing AI-powered self-service portals and integrating chatbots (e.g., ServiceNow Virtual Agent, or third-party tools).
 </li>
 <li>
 Familiarity with natural language processing (NLP) concepts and chatbot training methodologies.
 </li>
 <li>
 Proficiency in data visualization and reporting tools such as ServiceNow Performance Analytics.
 
 
 </li>
 </ul>
 
 Soft Skills: Strong analytical and problem-solving skills, excellent communication and stakeholder management abilities, and a high degree of organizational acumen.
 
 
 
 
 Key Competencies:
 
 
 
 <ul>
 <li>
 Strategic and Operational Thinking
 </li>
 <li>
 Process Optimization &amp; Automation
 </li>
 <li>
 Change Leadership
 </li>
 <li>
 Data-Driven Decision Making
 </li>
 <li>
 Cross-Functional Collaboration
 
 
 </li>
 </ul>
 P23042
 
 
 
 What you can look forward to as a Full-Time Okta employee!
 
 
 
 <ul>
 <li>
 Amazing Benefits
 </li>
 <li>
 Making Social Impact
 </li>
 <li>
 Developing Talent and Fostering Connection + Community at Okta
 
 
 </li>
 </ul>
 Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
 
 
 Some roles may require travel to one of our office locations for in-person onboarding.
 
 
 Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
 
 
 If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
 
 
 Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.
 
 
</div>

People Operations Specialist (Bengaluru)

Digile

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 We are seeking a skilled ServiceNow HRSD (Human Resources Service Delivery) Developer to design, configure, and implement solutions within the ServiceNow HRSD module. The ideal candidate will have deep expertise in ServiceNow and a strong understanding of HR processes, enabling efficient employee experiences through automation and digital workflows.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Develop and configure ServiceNow HRSD applications, including Case and Knowledge Management, Employee Service Center (ESC), Lifecycle Events, and Virtual Agent.
 </li>
 <li>
 Collaborate with HR and IT stakeholders to gather requirements and translate them into technical specifications.
 </li>
 <li>
 Customize ServiceNow forms, workflows, business rules, UI actions, client scripts, and integrations.
 </li>
 <li>
 Design and implement ServiceNow HRSD modules and extend existing applications as required.
 </li>
 <li>
 Integrate ServiceNow with third-party applications and HRIS systems (e.g., Workday, SAP SuccessFactors).
 </li>
 <li>
 Perform testing, troubleshooting, and performance tuning of ServiceNow HRSD components.
 </li>
 <li>
 Create technical documentation including design specifications, configuration guides, and user manuals.
 </li>
 <li>
 Ensure compliance with development standards and IT security policies.
 </li>
 <li>
 Participate in Agile/Scrum development cycles and support ongoing system enhancements and upgrades.
 </li>
 </ul>
 
 
 
 
 Required Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field.
 </li>
 <li>
 3+ years of experience in ServiceNow development, with at least 1&ndash;2 years focused on HRSD.
 </li>
 <li>
 Strong understanding of HR workflows and employee service delivery concepts.
 </li>
 <li>
 Experience with ServiceNow Studio, Flow Designer, IntegrationHub, and Scoped Applications.
 </li>
 <li>
 Knowledge of JavaScript, REST/SOAP web services, and ServiceNow APIs.
 </li>
 <li>
 Familiarity with system integrations (e.g., Workday, SAP, AD, SSO, etc.)
 </li>
 <li>
 ServiceNow Certified System Administrator (CSA); HRSD Implementation Specialist certification is a plus.
 </li>
 </ul>
 
 
</div>

Software Engineer

Microsoft

<div>
 
 Overview
 
 
 
 Empower every person and organization on the planet to achieve more. That&rsquo;s what inspires us, drives our work, and pushes us to challenge the status quo every day. At Microsoft, we also work to empower our employees so they can achieve more. We believe we should each find deep meaning in our m work and we ensure employees have the freedom and the reach to help make a difference in the world.
 
 
 We are looking for an insatiably curious HR professional to partner with our people manager community. This role will coach managers in key people processes. Additionally, the role will have program leadership responsibilities in specific areas of the employee life cycle &ndash; influencing processes to ensure they align to culture and strategic business priorities. For that reason , this role would best suit a data centric HR professional who has had prior experience leading programs and collaborating with Multiple stakeholder.
 
 
 As part of this team, you will not only collaborate closely with the Microsoft India manager community but will also have the unique opportunity to engage with colleagues across Asia on a diverse range of projects. These projects are designed to enhance and evolve our current HR processes, ultimately ensuring their successful implementation. This collaborative environment provides an exciting platform for you to contribute your expertise, foster cross-cultural relationships.
 
 
 
 Location
 
 
 
 <ul>
 <li>
 Hyderabad / Bangalore/ Delhi NCR / Mumbai
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 
 Responsibilities
 
 
 
 Employee Relations
 
 
 <ul>
 <li>
 Leads the diagnostics and resolution of issues with increasing complexity and risk related to policy or culture concerns/violations and incident or threat response independently or by collaborating with managers/peers in Human Resources and Legal professions as appropriate; recommends solutions to address issues based on established principles and culture, while prioritizing employee experiences to maintain a safe and professional work environment.
 </li>
 <li>
 Assists/Partners with Employee Relations Investigations Team (ERIT) or Office of Legal Compliance (OLC) in investigations of serious cases and implements appropriate remediation in conjunction with a business, region, or geography. May lead the investigations for a business, region, or geography where resources are limited. Ensures appropriate documentation of issues is in place.
 </li>
 <li>
 Identifies, raises, or escalates issues for trends in employee relations; works with their team to implement solutions to reduce employee relations issues for a business, region, or geography by collaborating with Human Resources and business partners (i.e., managers and employees).&emsp;
 
 
 </li>
 </ul>
 
 
 HR Solutions Consulting
 
 
 <ul>
 <li>
 Provides expert consulting services to managers and employees in one or more focus areas related to HR programs, processes, and initiatives; engages and collaborates with HR partners to influence the decision-making related to managed programs, processes, and initiatives; analyzes the situations for a business, region, or geography and offers perspectives as a subject matter expert.
 </li>
 <li>
 Conducts, informs, and/or participates in cross-functional data analysis related to processes managed, with data supported by Human Resources Business Intelligence (HRBI)/Human Resources (HR) Report; partners with Human Resources Business Partners (HRBP) on organizational health diagnostics to identify and present trends/insights in a structured way; escalates risks and concerns related to organizational health. Interprets reports based on the business/local context; makes ad-hoc, data-driven recommendations by doing research and communicating with business leaders.&emsp;
 
 
 </li>
 </ul>
 
 
 Capability Building
 
 
 <ul>
 <li>
 Conducts one-on-one consulting/coaching with managers on performance management and development-related processes based on established training agenda and communication plans; conducts or designs training sessions/events for employees and managers.
 </li>
 <li>
 In partnership with peer Human Resource (HR) disciplines and professions (e.g., Talent Management, Learning and Development), manages/implements scalable capability building projects, programs, and/or other initiatives (e.g., manager excellence community, manager capability, onboarding, team-building, rewards communication) by leveraging existing resources/solutions to mitigate duplicated efforts for a business, region, or geography.
 </li>
 <li>
 Uses data to participate in identifying and anticipating training needs within a business, region, or geography; recommends customized solutions (e.g., training, communication) to address capability gaps, and coordinates and/or delivers training.
 
 
 </li>
 </ul>
 
 
 HR Project and Programs
 
 
 <ul>
 <li>
 Drives the execution, implementation, and/or operation of scalable Human Resources programs (e.g., Rhythm of Business (ROB)/performance and development cycle, management excellence communities, employee movement, ad-hoc projects); acts as a liaison to collaborate with Center of Excellence (CoE) and a business, region, or geography.
 </li>
 <li>
 Leads the design and implementation of local HR projects or programs (e.g., critical positions retention, mid-year performance checkpoint) based on the unique needs of a business, region, or geography.
 </li>
 <li>
 Leverages, aligns, and integrates communication strategies and messages from the Center of Excellence (CoE) and customizes the messages (e.g., resource documents, training documents, presentations, web-based information) for a business, region, or geography.
 
 
 </li>
 </ul>
 
 
 Operational Compliance
 
 
 <ul>
 <li>
 Understands and applies Microsoft values and current HR policies regarding managed projects and programs (e.g., leave and retirement, immigration, performance improvement program); advises employees and managers on compliance to policies and procedures.
 </li>
 <li>
 Facilitates the localization/update of policies and procedures related to managed projects and programs by analyzing trends and making recommendations to Human Resource (HR) partners (e.g., HRBP); may manage and initiate the updates to policies (e.g., benefits-related) in collaboration with peer HR disciplines (e.g., HR Shared Services Support).
 
 
 </li>
 </ul>
 
 
 Queue Management
 
 
 <ul>
 <li>
 In partnership with peer disciplines (e.g., Human Resources Shared Services Support/Operations Management), manages queries coming through the Customer Relationship Management (CRM)/queue management system; ensures appropriate documentation by adhering to Microsoft and HR policies; shares feedback/suggestions with shared services regarding the use and continued improvement of the tools.
 
 
 </li>
 </ul>
 
 
 Other
 
 
 <ul>
 <li>
 Embody our culture and values
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications
 
 
 
 
 Required/Minimum Qualifications
 
 
 
 <ul>
 <li>
 7+ years experience with Human Resources or Business programs/processes
 </li>
 <li>
 OR Bachelor&rsquo;s Degree AND 5+ years experience with Human Resources/ Human resource consulting or Business programs/processes.
 
 
 </li>
 </ul>
 
 
 
 Additional Or Preferred Qualifications
 
 
 
 <ul>
 <li>
 Senior Professional in Human Resources (SPHR)/Society for Human Resources Management-Certified Professional (SHRM-CP).
 </li>
 <li>
 1+ year of employee relations experience
 
 
 </li>
 </ul>
 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
</div>

HR Consulting

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