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customer support specialist

human resources support specialist

Lufthansa Group Business Services

<div>
 Join Lufthansa Group Business Services in Cairo, a company in formation, as an HR Services Specialist! Support HR operations, payroll, recruitment, and employee services, helping shape processes in a dynamic, newly established location. Be part of building something exciting from the ground up!
 
 
 
 Tasks
 
 
 
 What you'll do:
 
 
 <ul>
 <li>
 Provide professional HR administrative support with accurate data and legal/policy compliance
 </li>
 <li>
 Manage contracts, onboarding paperwork, authority registrations and employee benefits
 </li>
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 Support recruitment processes including job postings, candidate pre-selection and interview coordination
 </li>
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 Maintain HR systems/databases and ensure timely payroll processing, salary changes and bonuses
 </li>
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 Collaborate with local/regional HR teams and Shared Service Centers, responding to employee inquiries
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 Prepare HR reports/statistics for internal and external use and authorities
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 Contribute to process improvements, digitalization and standardization of HR procedures
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 Support additional tasks such as compensation &amp; benefits, health &amp; safety, visa and expatriate topics
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 The ideal Candidate should meet the following requirements:
 
 
 <ul>
 <li>
 Bachelor or equivalent, preferably in the field of Human Resources, Legal, Social Sciences or Business Administration
 </li>
 <li>
 1-3 years of HR experience, ideally with an international background, or vocational training plus 3-6 years in HR and certified further education in personnel management
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 Excellent verbal and written communication skills in English
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 Proficiency in MS Office
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 Focus on high-quality work
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 Excellent verbal and written English
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 Cooperation and customer-focus
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 Good judgment and problem-solving attitude
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 Willingness to travel
 
 
 </li>
 </ul>
 
 Please note that you must be legally eligible to work in Egypt and able to remain in the country indefinitely without any restrictions.
 
</div>

HR Services Specialist

Expleo Group

<div>
 We are seeking a detail-oriented and efficient HR Operations Specialist to join our Human Resources team. This role is essential in ensuring the smooth and effective operation of HR processes and systems. The HR Operations Specialist will handle a variety of administrative and operational tasks, supporting the HR department in delivering high-quality services to employees.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 HR Administration: Manage employee records, ensuring all information is accurate, up-to-date, and compliant with legal requirements.
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 Onboarding and Offboarding: Coordinate the onboarding process for new hires, including preparing offer letters, conducting orientation sessions, and ensuring all necessary paperwork is completed. Manage the offboarding process for departing employees.
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 HR Systems Management: Maintain and update HR systems and databases, ensuring data integrity and confidentiality.
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 Compliance: Ensure HR practices comply with local, state, and federal regulations. Assist with audits and reporting requirements.
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 Employee Relations: Serve as a point of contact for employee inquiries and issues, providing guidance and support as needed.
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 HR Reporting: Generate and analyze HR reports, providing insights and recommendations to HR leadership.
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 Process Improvement: Identify opportunities to streamline and improve HR processes, contributing to the overall efficiency of the HR function.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Education: Bachelor&rsquo;s degree
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 Experience: Previous experience in HR operations or a similar administrative role is preferred.
 
 
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 </ul>
 
 Essential Skills
 
 
 
 <ul>
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 Strong organizational and time management skills.
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 Excellent attention to detail and accuracy.
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 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
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 Familiarity with HR software and systems (e.g., HRIS, payroll systems).
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 Excellent communication skill in German and English and good interpersonal skills.
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 Ability to handle sensitive and confidential information with discretion.
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 Problem-solving skills and a proactive approach to tasks.
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 </ul>
</div>

HR Operations Specialist (German speaker)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25184236
 
 
 
 Job Category
 
 Human Resources
 
 
 
 Location
 
 Le M&eacute;ridien Cairo Airport, Cairo International Airport, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Assist and support management and the leadership team with handling and resolving Human Resources issues. Assist employees with internal and external transfer requests and procedures. Monitor and assist managers/supervisors with hiring processes and issues. Coordinate and conduct applicant drug screens, reference checks, background checks, motor vehicle checks, and social security number verification. Maintain applicant flow, drug screen, orientation and transfer request logs. Create and maintain new hire and personnel files and enter them into Human Resources Information Systems. Assist with orientation of new employees. Monitor all hiring and recruitment processes for compliance with all local, state, and federal laws and company policies and standards. Ensure accurate maintenance of all employee records and files (e.g., interview documents, I-9's). Support processing and maintenance of payroll records in accordance with policies and procedures, as necessary. Inform Human Resources management of issues related to employee relations within the division or property. Create and maintain filing systems. Generate Human Resources data reports as necessary Answer phone calls and record messages. Create and type office correspondence using computer. Serve as Human Resources subject matter expert and participate on project teams. Train new hires on Human Resources processes, programs, policies, information systems, etc.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Specialist-Human Resources

Protiviti Middle East Member Firm

<div>
 
 
 Purpose of the role:
 
 
 
 
 
 
 To lead the HR OperationsTeam and to ensure smooth HR administrative processes in compliance with internalpolicies and labor law, and to ensure positive employee experience during theonboarding and offboarding phase.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage the onboarding and offboarding processes, including conducting exit interviews and ensuring a smooth clearance of employees
 </li>
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 Manage employee onboarding and offboarding and system entries
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 Maintain accurate and up-to-date employee records including contracts, renewals and personnel files
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 Manage legal casesand compliance
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 Support the implementation and continuous improvement of the HRIS to ensure full automation of HR Operations
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 Ensure all HR Operational processes comply with the labor law requirements and internal policies
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 Support in monthly HR reports and dashboards using excel and HRIS data
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 Support payroll input by providing required data to the Finance Manager
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 Support in updating internal HR policies and procedures
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 Acts as a point of contact for HR Operations queries from employees and managers
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 Provide insights and suggestions for optimizing workflow through system features
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Human Resources, or any related field
 </li>
 <li>
 Minimum 5 years of experience in HR Operations
 </li>
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 Solid understanding of personnel processes, Egyptian labor law and HR policies are a must
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 Strong excel skills
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 Experience in HRIS and system implementation
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 Pro-active and solution-oriented mindset
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 Strong leadership skills and teamwork
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 Strong organizational and time-managements skills
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 Ability to communicate professionally with team leaders and managers
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 </ul>
 
 
</div>

HR Operations Senior Specialist

Nestlé

<div>
 
 POSITION SNAPSHOT
 
 
 
 Location: Cairo, Egypt
 
 
 Company: Nestl&eacute;
 
 
 Full-time
 
 
 
 Main Purpose of Job:
 
 
 
 Ensures flawless Data management, knowledge sharing and applying judgement to provide expert level advice on all HR Data topics and standards. Be the End-to-End HR Systems and process expert. Lead and execute continuous improvement initiatives delivering local enhancements and change requests, whilst ensuring the effective and efficient operation of all aspects of the HR function aligned to business needs. Provide standard and bespoke reporting and analytical insights to the HR community and leadership team.
 
 
 
 Responsibilities
 
 :
 
 
 
 Data Management:
 
 
 
 <ul>
 <li>
 Ensure data consistency at market level. Directly ensures first time right data quality by understanding business structure and accurately reviewing and completing required fields in Success Factor or mass upload templates.
 </li>
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 Project manage data collection via the HR Business Partners to mass correct data or in case of major organizational or other transformations with high data impact.
 </li>
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 Keep abreast of all new data standards and data best practices through active participation in the HR data specialist network.
 </li>
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 Review data quality dashboards with HR Leadership regularly and prioritize areas of ongoing data quality attention with HR Business Partners and other members of the HR team.
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 Train HR data contributors in the Market to ensure they have a proper understanding of data quality requirements and of the consequences of poor data quality.
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 For Market specific data, train the CoS teams processing the data to ensure 1st time right quality.
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 Identify improvement opportunities on data governance and liaise with CoS on how to implement them
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 Ensure that data flows smoothly from data capture systems to all dependent systems (SAP CA5 and, other non-HR SAP modules, and any other connected global or local systems).
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 Create, update and deactivate positions and attributes in the off-cycle position management process
 
 
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 </ul>
 
 Project Management and Delivery:
 
 
 
 <ul>
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 Work together with CoCs, HRBPs, CoS and Line Managers to improve the consistency and efficiency of the HR activities
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 Work with HR Services Manager to identify opportunities where projects should be implemented and contribute to the results of the overall HR function.
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 Contribute to the Continuous Improvement of the E2E service and related HR projects
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 Supporting and Project Managing where required, the Implementation of any new HR system initiatives or projects
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 Act as the change champion across the HR Function.
 
 
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 </ul>
 
 System Change Requests and Testing:
 
 
 
 <ul>
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 Keep abreast of Global and other Market Change requests and identifying opportunities that serve the interest of the market Local requirements
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 Work with Local, Regional and Global ITHR on Logging and testing local change requests (SF, SAP, K2 webforms) on behalf of the HR Function
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 Accountable and responsible for Test coordination and execution for HR related projects such as Success Factors release testing
 
 
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 </ul>
 
 Reporting and Analytics:
 
 
 
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 Running, drawing insights, and presenting Monthly and Quarterly HR KPI to HR Leadership team to gain actions and outcomes
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 Active Participation in HR People Analytics MOR, raising Market requests in the forum to COC
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 Responsible for running and providing reports and driving action for data quality and integrity
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 Working with HR colleagues to understand bespoke reporting requirements in support of restructurings, HRBP Projects and other reports on an as needed basis.
 
 
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 </ul>
 
 What Will Make You Successful
 
 
 
 <ul>
 <li>
 Discipline and attention to detail to follow and apply standards, guidelines and rules.
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 Strong verbal and written communication and interpersonal skills
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 Ability to apply judgment and apply critical thinking to solve business problems
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 Ability to be Adaptable and able to handle ambiguity and conflicting priorities.
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 Strong Service Orientation and analytical skills
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 Ability to work as part of a multinational and virtual team
 
 
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 </ul>
 
 Required Skills
 
 
 
 <ul>
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 University Degree level education or equivalent.
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 3 + years&rsquo; experience in Human Resources in Nestl&eacute; or within another FMCG
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 Hands-on experience in SF-EC, GLOBE SAP HR &amp; Payroll system.
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 Experience with KPIs (Creation and use of metrics)
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 Local employment law &amp; labor regulations
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 Advanced Use of Microsoft Excel
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 In depth understanding of data flows between systems and data standards.
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 Strong project management skills.
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 </ul>
</div>

HR Data Specialist

Strategic Gears

<div>
 
 About Strategic Gears:
 
 
 
 Strategic Gears is the largest local management consultancy firm in Saudi Arabia, with offices in Cairo, Doha and London. We provide multidisciplinary services to both the private and public sectors, contributing to the transformation era of Saudi Arabia driven by the Vision 2030 initiatives. As a knowledge hub, we publish monthly reports on the Kingdom&rsquo;s economy and hot topics in various sectors.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Execute day-to-day HR operations, including support in the first stage in onboarding, offboarding, employee data management
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 Maintain accurate and updated employee records in the ERP system
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 Generate and analyze HR reports to support data driven decision making
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 Ensure compliance and stay up to date with changes in local labor legislation
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 Monitoring and managing the probationary period for new hires, including evaluations and follow up actions
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 Act as a point of contact for HR related inquiries from employees
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 Assist in resolving employees&rsquo; issues and concerns, fostering a positive work environment
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 Responsible for communicating company internal announcements such as holidays, monthly gatherings
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 Responsible for vacations requests in ERP system.
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 Support other HR functions in activities such as engagements and events
 
 
 
 
 
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 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Business Administration, or related field
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 1-3 years of experience in HR operations or similar role
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 Excellent in MS office and ERP system
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 Fluent in English with excellent written and verbal communication skills
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 Strong understanding of local labor law and company policy
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 Preferably pervious experience in the Saudi Market
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 Exceptional organizational and multitasking abilities
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 Detail- oriented with the commitment to accuracy in data management
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 Ability to handle sensitive information with confidentiality and discretion
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 Excellent interpersonal skills
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 Proactive problem solving skills and ability to work independently and collaboratively within a team
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 Strong experience with the labor offices regulations and requirements.
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 </ul>
</div>

HR Operations Specialist

Hikma Pharmaceuticals

<div>
 Job description:
 
 
 
 Job Purpose:
 
 
 To support the HR Business Partner in executing and maintaining effective people management processes across the organization. The role is responsible for handling recruitment, onboarding, employee relations, performance management, and time and attendance monitoring. This position plays a key role in ensuring operational HR excellence, compliance, and employee engagement.
 
 
 Key Responsibilities
 
 
 1. Recruitment &amp; Talent Acquisition
 
 <ul>
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 Manage the full recruitment lifecycle: job posting, sourcing, screening, interviewing, and selection.
 </li>
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 Build and maintain a qualified talent pipeline, particularly for pharmaceutical manufacturing roles.
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 Coordinate with recruitment agencies when necessary and monitor their effectiveness.
 </li>
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 Conduct reference checks, prepare offers, and ensure smooth onboarding of new hires.
 </li>
 </ul>
 
 2. Onboarding &amp; Induction
 
 <ul>
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 Deliver induction and orientation sessions to ensure new employees are well integrated into company culture, policies, and safety standards.
 </li>
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 Coordinate with managers on role-specific onboarding plans and follow up on completion.
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 </ul>
 
 3. HR policies and procedures
 
 <ul>
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 Organize and maintain all HR-related documentation and employee records to ensure accurate tracking, confidentiality, and compliance.
 </li>
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 Assist in writing, updating, and organizing HR policies and procedures in coordination with the HRBP.
 </li>
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 Participate in HR projects and continuous improvement initiatives.
 </li>
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 Ensure compliance with company policies, code of conduct, and Egyptian labor law.
 </li>
 </ul>
 
 4. Time &amp; Attendance Management
 
 <ul>
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 Monitor and follow up on employees&rsquo; time and attendance records.
 </li>
 <li>
 Support payroll by submitting requited transactions in line with company deadlines.
 </li>
 </ul>
 
 5. Employee Relations &amp; Engagement
 
 <ul>
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 Support in handling disciplinary and grievance issues in alignment with company policy and labor law.
 </li>
 <li>
 Conduct regular site and plant visits to meet employees, understand their needs, and ensure HR support is accessible.
 </li>
 <li>
 Assist in organizing employee engagement and communication initiatives to strengthen workplace culture.
 </li>
 </ul>
 
 6. Performance Management
 
 <ul>
 <li>
 Coordinate the performance management process by tracking goal setting, mid-year, and year-end reviews.
 </li>
 <li>
 Support in training employees and managers on the performance system and ensuring timely submissions.
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Business Administration, or related field.
 </li>
 <li>
 4-6 years of HR generalist experience, including talent acquisition and employee life cycle, within a manufacturing pharmaceutical industry
 </li>
 <li>
 Strong knowledge of Egyptian labor law and HR best practices.
 </li>
 <li>
 Excellent communication, organizational, and analytical skills.
 </li>
 </ul>
</div>

Human Resources Specialist

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