customer support executive Jobs in Islamabad

customer support executive

client acquisition specialist Jobs in Islamabad

client acquisition specialist

customer service specialist Jobs in Islamabad

customer service specialist

sales associate - client services Jobs in Islamabad

sales associate - client services

account executive-outbound Jobs in Islamabad

account executive-outbound

inbound customer service representative

Tripshepherd

<div>
 
 We are currently seeking a&nbsp;
 
 Customer Service &amp; Sales Representative
 
 &nbsp;to join our Islamabad-based team. This role is ideal for someone who thrives in a dynamic, guest-focused environment and is passionate about both service and sales. From booking confirmation to post-tour follow-ups, you&rsquo;ll play a vital role in ensuring each guest&rsquo;s journey is smooth, memorable, and full of delight.
 
 
 
 Job Overview:
 
 
 
 We are seeking a highly motivated and customer-oriented individual to handle incoming bookings across all platforms and proactively reach out to customers to confirm order details, gather missing information, and enhance their experience through upselling opportunities.This role also includes responsibility for post-tour follow-ups, conducting brief surveys with guests to collect valuable insights that will help us continuously improve our services.
 
 
 The ideal candidate will have previous call center experience, preferably supporting North American customers, and a strong background in sales. They should be comfortable handling multiple tasks simultaneously, working in a fast-paced environment, and maintaining a high level of professionalism and enthusiasm when engaging with customers.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Real-Time Booking Monitoring: Monitor new bookings as they come in and follow up promptly to collect any missing details required for assigning a tour guide (email, phone number, or pickup location).
 </li>
 <li>
 Order Confirmation &amp; Follow-up: Contact customers after they place an order to confirm booking details and avoid last-minute issues.
 </li>
 <li>
 Customer Information Management: Ensure all essential fields are completed in the booking system for seamless operations.
 </li>
 <li>
 Customer Engagement: Engage with customers professionally, answer questions, and provide guidance to enrich their travel experience.
 </li>
 <li>
 Upselling &amp; Revenue Growth:
 </li>
 <li>
 Offer the last remaining seats on a tour to convert it into a private experience.
 </li>
 <li>
 Recommend add-on tours or services that complement existing bookings.
 </li>
 <li>
 Suggest premium upgrades such as private transfers or customized excursions.
 </li>
 <li>
 Post-Tour Follow-ups: Call guests after their tour using a prepared script to conduct a brief feedback survey. These calls will be recorded and used for market research and service improvement.
 </li>
 <li>
 Customer Insight Collection: Use post-tour calls to gather actionable feedback aimed at improving the guest experience and overall tour quality.
 </li>
 <li>
 Issue Resolution: Address booking-related concerns and escalate complex issues when necessary.
 </li>
 <li>
 CRM &amp; Data Entry: Maintain accurate records of all customer interactions and booking updates.
 </li>
 <li>
 Team Collaboration: Work closely with internal departments to streamline processes and improve customer service workflows.
 </li>
 <li>
 Performance Metrics: Meet or exceed targets for customer satisfaction, booking accuracy, upselling, and post-tour engagement quality.
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 3&ndash;4 years of experience in a call center or customer service role, preferably dealing with North American clientele in a sales-oriented environment.
 </li>
 <li>
 Proven upselling skills with a track record of meeting revenue goals.
 </li>
 <li>
 Fluent in spoken and written English with excellent communication and rapport-building abilities.
 </li>
 <li>
 Strong organizational skills with attention to detail and the ability to problem-solve quickly.
 </li>
 <li>
 Able to manage multiple priorities efficiently in a fast-paced setting.
 </li>
 <li>
 Proficient in CRM systems and booking platforms.
 </li>
 <li>
 Reliable internet connection, quality headset, and quiet work environment for communication.
 </li>
 </ul>
 
 Passion for travel and a customer-first mindset that aligns with See Sight Tours&rsquo; commitment to excellence.
 
 
 Job Type: Full-time
 
 
 
 
 <ul>
 <li>
 Work Location: In person
 </li>
 </ul>
</div>

Customer Service Representative (Inbound & Outbound calls.)

confidentioal

Overview: We are looking for a Customer Service Representative (CSR) who can professionally handle inbound and outbound calls related to office and print equipment. The ideal candidate will confidently communicate with corporate and industrial clients, manage service queries, and pitch our printing and office solutions in a professional, engaging manner.Key Responsibilities:<ul><li>Handle inbound and outbound calls from corporate, industrial, and office clients regarding printers, copiers, and office equipment.</li><li>Provide information on products, rental plans, maintenance services, and technical support.</li><li>Professionally pitch printing solutions and office equipment packages to clients.</li><li>Maintain detailed call records and follow up on leads, service requests, and inquiries.</li><li>Coordinate with the sales and technical teams to ensure client satisfaction and timely responses.</li><li>Build and maintain strong client relationships through effective communication.</li></ul>Requirements:<ul><li>Intermediate or Bachelor&rsquo;s degree.</li><li>Excellent verbal communication in English and Urdu.</li><li>Confident in speaking with corporate-level clients.</li><li>Prior experience in call handling or customer service (especially in the printing/IT sector) is a plus.</li><li>Knowledge of printers, copiers, scanners, and office equipment will be highly preferred.</li><li>Self-motivated with a professional tone and sales-oriented mindset.</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR)

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Inbound calling

Abacus Outsourcing

Company Description:Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.Job Summary:Abacus Consulting&mdash;BPO is hiring a Team Lead for in Islamabad. This role requires leadership, problem-solving, and people-management skills to ensure smooth operations, employee engagement, and achievement of business objectives.Key Responsibilities:<ul><li>Supervise day-to-day activities of the team and ensure adherence to policies, procedures, and KPIs.</li><li>Motivate and coach team members to enhance their skills and productivity.</li><li>Allocate tasks and manage shift schedules as per business requirements.</li><li>Conduct regular team meetings and performance reviews.</li><li>Act as a point of escalation for operational issues and resolve conflicts within the team.</li><li>Monitor and report on campaign performance, optimising based on data</li><li>Stay updated on trends and social media tools</li></ul>What you&rsquo;ll bring:<ul><li>Bachelor&rsquo;s (or above)</li><li>Strong communication and organisational skills</li><li>1&ndash;2 years of Team Lead experience in a call center or BPO environment</li><li>Strong knowledge of contact center.</li><li>Proficiency in MS Excel.</li><li>Flexibility to work rotational shifts, 5 days a week</li></ul>Working Hours:<ul><li>Rotational shifts (9 Hours)</li><li>Weekly 2 offs</li></ul>Benefits:<ul><li>Benefits:</li><li>Market-competitive salary</li><li>Medical insurance</li><li>Career advancement opportunities</li><li>Collaborative and dynamic work environment</li></ul>Location: <ul><li>Islamabad.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Team Lead (In-bound Customer Support)

Softoo Pvt Ltd

Job Summary:We are seeking a motivated and skilled Telesales professional with hands-on experience in chat support and team training. The ideal candidate will handle client communication through calls and live chat, drive sales conversions, and support the training and development of the chat support team to enhance customer engagement and service quality.Key Responsibilities:<ul><li>Make outbound and inbound calls to promote company products and services.</li><li>Engage with customers via live chat, providing prompt, accurate, and friendly responses.</li><li>Identify customer needs and recommend appropriate products or solutions.</li><li>Achieve sales targets and contribute to overall business growth.</li><li>Train and guide chat support team members on communication tone, customer service standards, and product knowledge.</li><li>Develop and maintain training materials, FAQs, and chat scripts.</li><li>Monitor chat interactions to ensure service quality and consistency.</li><li>Collaborate with management to identify areas for process improvement.</li><li>Maintain updated knowledge of company offerings and customer service tools.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, Communication, or a related field.</li><li>3&ndash;4 years of experience in telesales, chat support, or customer service, including experience in training or mentoring team members.</li><li>Excellent verbal and written communication skills.</li><li>Proven ability to handle multiple customer interactions simultaneously.</li><li>Strong sales and negotiation skills.</li><li>Proficiency in CRM and chat tools (e.g., Zendesk, Intercom, Freshdesk, HubSpot).</li><li>Customer-focused, organized, and goal-driven.</li></ul>Job Type: Full-timeWork Location: In person

Telesales Representative

Nestlé USA

<div>Location: Islamabad Pakistan 
Company: Nestl&eacute; 
Job Type: Full-time
Qualification: Bachelor&rsquo;s Degree / Engineering 
Experience: 2 years or more 
Position Summary 
To ensure efficient inbound &amp; outbound operations at the Distribution Center exhibiting leadership ability to manage team-requiring decision making to ensure day-to-day business. 
A day in the life of...<div>
Ensure optimal staff / labor as well as MHEs utilization during shift</div><div>
Coordinate with transport representative about availability of vehicles &amp; maintaining required level of efficiency by avoiding halting</div><div>
Ensure First Entry First Out (FEFO) / status control while loading</div><div>
To ensure empty pallet supply to production and take corrective action in case of any shortage well before time</div><div>
To provide traceability of finished goods data as and when required</div><div>
 Ensuring compliance of all operations according to Standard Operating Procedures</div><div>
 To ensure implementation of Good Warehouse Practices &amp; The Nestl&eacute; Food Safety Management System in the Distribution Center</div><div>
To follow safety &amp; environment responsibilities by ensuring implementation</div><div>
Strict compliance of company rules &amp; regulations</div>
To accept additional duties and tasks in area other than initially assigned 
What Will Make You Successful?<div>
MBA / BE 2/3 year relevant experience (Distribution Operations, Supply Chain, Warehousing)</div><div>
Proven ability to take initiatives with successful projects in place</div><div>
Ability to work with diverse and cross functional teams to ensure business continuity</div><div>
Knowledge of MS Office and SAP &quot;MH Modules&quot;</div></div>

Team Lead Operations

LASEWERS

Sales Representative &ndash; 19L Water Bottling SalesLocation: Japan Road, IslamabadJob SummaryWe are looking for an energetic and reliable Sales Representative to promote and grow sales of 19-liter bottled drinking water in Islamabad and Rawalpindi. The role involves building new customer connections, maintaining regular delivery clients, and helping expand our distribution network across residential and corporate sectors.Key Responsibilities<ul><li>Identify and visit new customers including homes, offices, shops, and institutions.</li><li>Build and maintain strong relationships with existing clients to ensure repeat orders.</li><li>Achieve monthly sales targets for bottle subscriptions and deliveries.</li><li>Maintain proper record of sales, payments, and customer feedback.</li><li>Coordinate with delivery and accounts teams for smooth operations.</li><li>Conduct market surveys to identify potential customers and competitor activity.</li><li>Support promotional activities and local marketing campaigns.</li><li>Ensure customer satisfaction and timely resolution of service complaints.</li></ul>Requirements<ul><li>Minimum qualification: Intermediate / Bachelor&rsquo;s preferred.</li><li>Experience: 1&ndash;3 years in outdoor sales, preferably in water delivery, beverage, or FMCG.</li><li>Strong communication and persuasion skills.</li><li>Good knowledge of Islamabad and Rawalpindi routes and markets.</li><li>Must own a motorcycle or have reliable mobility for fieldwork.</li><li>Honest, punctual, and customer-focused attitude.</li></ul>Compensation<ul><li>Fixed salary plus commission on sales performance.</li><li>Fuel and mobile allowance where applicable.</li></ul>Job Type: Full-timeWork Location: In person

Sales Representative – 19L Water Bottling Sales

Explore 375+ Inbound customer service representative in Islamabad this October. Find roles across top companies and apply now to boost your career.