call center agent

customer service representative Jobs in Islamabad

customer service representative

team lead (in-bound customer support) Jobs in Islamabad

team lead (in-bound customer support)

account executive-outbound Jobs in Islamabad

account executive-outbound

business development representative Jobs in Islamabad

business development representative

inbound customer service representative

Riz Solutions

&quot;NOT WORK FROM HOME APPLY ONLY IF YOU CAN WORK FROM OUR OFFICE IN SOAN GARDENS&quot;Riz Solutions is based in Islamabad/Rawalpindi and is hiring experienced Inbound Customer Service Representatives (CSRs) to work for a Taxi Company based in the United Kingdom.Job responsibilities include:<ul><li>Answering Inbound calls.</li><li>Taking the airport and local taxi bookings.</li><li>Booking over the phone, email or online and input data accurately into the software provided by the clients.</li><li>Providing a price quotation to the customers.</li><li>Responding to emails and live chat inquiries as required.</li><li>Deal with queries related to the company and bookings.</li><li>Create a positive brand image in front of the customers.</li><li>Respond to client inquiries promptly and professionally.</li><li>Liaise with clients, colleagues &amp; drivers, and always working for the best interest of the company.</li><li>Dispatch and distribute jobs in time and according to the company's procedure.</li><li>Punctual, reliable and responsible as per shift requirements.</li><li>Organized execution of daily tasks assigned by the company.</li></ul>Requirements for the job:<ul><li>Fluent English speaking and writing skills required. (Preferably British English)</li><li>A minimum of 02 years Call Center experience.</li><li>People with previous experience of a Taxi Cab Campaign will be preferred.</li><li>Excellent skills in Customer Management.</li><li>Decent know-how of Taxi booking software.</li><li>Ability to multi-task and problem solving approach.</li><li>Knows Taxi dispatching.</li><li>Shift timings are mostly night shifts and you are expected to work on a ROTA.</li></ul>(Agent's shifts will range from 08-10 hours a day ; with overtime also available.)Agents will be trained. Training session could be extended subject to Trainer feedback and evaluation.*(Highly competitive remuneration will be offered as per your experience and abilities)*Job Types: Full-time, Part-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent

The Hassol

Job Summary:We are looking for a proactive and customer-focused Outbound Customer Service Representative / Sales Executive to handle outbound calls. The ideal candidate is someone who thrives in a fast-paced environment and is passionate about delivering excellent customer experiences while contributing to sales targets.Key Responsibilities:<ul><li>Make outbound calls to potential and existing customers to promote products and services.</li><li>Understand customer requirements and offer tailored solutions to meet their needs.</li><li>Present product features, benefits, pricing, and promotional offers effectively to drive sales.</li><li>Generate leads, follow up on inquiries, and convert prospects into confirmed orders.</li><li>Accurately process sales orders and ensure timely coordination for delivery.</li><li>Maintain and update customer records, leads, and sales data in CRM and Google Sheets.</li><li>Prepare quotations, proposals, and invoices as needed.</li><li>Coordinate with vendors and internal teams to ensure smooth order fulfillment.</li><li>Conduct regular follow-ups with customers to ensure satisfaction and encourage repeat business.</li><li>Handle customer objections and resolve issues to maintain positive relationships.</li><li>Gather customer feedback to improve products and services.</li><li>Collaborate with internal departments to align sales efforts with business goals.</li><li>Meet and exceed assigned outbound sales and service targets.</li><li>Maintain detailed records of all calls, responses, and outcomes.</li><li>Adhere to company communication protocols and reporting standards.</li></ul>Required Skills &amp; Qualifications:<ul><li>Strong communication and interpersonal skills.</li><li>Proven experience in customer service and/or outbound sales.</li><li>Good command of English (both written and spoken).</li><li>Familiarity with CRM systems and Google Sheets.</li><li>Ability to multitask, prioritize, and manage time effectively.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs80,000.00 - Rs90,000.00 per monthWork Location: In person

Outbound Customer Service Representative / Sales Executive

ProtoCall Outsource

Job Title: Customer Support Representative (ON-SITE JOB)Job Description: We are a leading inbound contact centre working with taxi companies across the UK. We are looking for motivated and customer-oriented individuals to join our team as Inbound Contact Centre Representatives.Responsibilities:<ul><li>Handle inbound calls and inquiries from taxi customers and drivers</li><li>Assist with booking and dispatching taxi services</li><li>Provide exceptional customer service and support</li><li>Handle and resolve customer complaints and concerns</li><li>Maintain accurate and up-to-date records of customer interactions</li><li>Follow company policies and procedures for quality assurance and compliance</li></ul>Requirements:<ul><li>Excellent communication skills, both verbal and written</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Strong problem-solving and decision-making abilities</li><li>Ability to work flexible hours, including weekends and holidays</li><li>Experience in a customer service or call centre role preferred</li><li>Knowledge of the taxi industry or transportation logistics a plus</li><li>Its an office based job and work from home will NOT be considered</li></ul>Office Location: Phase 6, Bahria Town, IslamabadWe offer a competitive salary, comprehensive training, and opportunities for career advancement. If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we want to hear from you.To apply, please submit your resume.Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs50,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Minimum 1 year contract</li></ul>Experience:<ul><li>Call Centre: 1 year (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>

Customer Support Representative required for UK based Taxi Companies

confidentioal

Overview: We are looking for a Customer Service Representative (CSR) who can professionally handle inbound and outbound calls related to office and print equipment. The ideal candidate will confidently communicate with corporate and industrial clients, manage service queries, and pitch our printing and office solutions in a professional, engaging manner.Key Responsibilities:<ul><li>Handle inbound and outbound calls from corporate, industrial, and office clients regarding printers, copiers, and office equipment.</li><li>Provide information on products, rental plans, maintenance services, and technical support.</li><li>Professionally pitch printing solutions and office equipment packages to clients.</li><li>Maintain detailed call records and follow up on leads, service requests, and inquiries.</li><li>Coordinate with the sales and technical teams to ensure client satisfaction and timely responses.</li><li>Build and maintain strong client relationships through effective communication.</li></ul>Requirements:<ul><li>Intermediate or Bachelor&rsquo;s degree.</li><li>Excellent verbal communication in English and Urdu.</li><li>Confident in speaking with corporate-level clients.</li><li>Prior experience in call handling or customer service (especially in the printing/IT sector) is a plus.</li><li>Knowledge of printers, copiers, scanners, and office equipment will be highly preferred.</li><li>Self-motivated with a professional tone and sales-oriented mindset.</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative (CSR)

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:37K-45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs37,000.00 - Rs45,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: On the road

Fresh graduate (inbound call)

CabCall Experts (CCE)

QA ManagerPosition OverviewThe QA Manager will be responsible for overseeing quality assurance processes within the call center to ensure exceptional customer interactions, compliance with client requirements, and continuous performance improvement. This role involves managing QA sessions, providing constructive feedback, and driving quality and productivity across teams.Key Responsibilities&middot; Lead and manage the QA process to ensure adherence to quality standards and client requirements.&middot; Plan and conduct QA sessions, calibration meetings, and performance reviews.&middot; Provide constructive, peer-to-peer coaching and feedback to agents and team leads.&middot; Monitor call quality and evaluate agents based on predefined QA attributes and metrics.&middot; Prepare and maintain detailed QA reports and dashboards using MS Excel.&middot; Collaborate with operations and training teams to identify skill gaps and recommend improvement plans.&middot; Develop and implement strategies to enhance overall quality and productivity.&middot; Stay updated on project-specific requirements and aligns QA standards accordingly.&middot; Ensure timely reporting and presentation of QA findings to management.Key Eligibility Criteria&middot; Minimum 1 year tenure OR proven QA experience in a call center environment.&middot; Strong track record of performance and quality improvement initiatives.&middot; Comprehensive understanding of QA attributes and call center quality metrics.&middot; Peer-to-peer coaching abilities and a proven record of delivering constructive feedback.&middot; Familiarity with project(s) and client-specific requirements.&middot; Excellent written communication skills.&middot; Proficiency in MS Excel and experience with QA reporting tools.&middot; Clear understanding of the QA Manager&rsquo;s role in driving quality improvement and productivity.&middot; Experience in planning and conducting QA sessions and feedback meetings.Skills &amp; Competencies&middot; Strong analytical and problem-solving skills.&middot; Leadership and team management abilities.&middot; Excellent interpersonal and communication skills.&middot; Time management and organizational skills.&middot; Adaptability and proactive approach to process improvements.Educational &amp; Professional Requirements&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).&middot; Relevant QA certifications (if any) will be a plusLocation: Gulberg GreensFull time On-siteWorking Hours : 1pm - 9 pmJob Type: Full-timePay: From Rs70,000.00 per monthApplication Question(s):<ul><li>In your opinion, what are the most common mistakes agents make during calls?</li><li>How would you evaluate an agent&rsquo;s call for compliance with Data Protection rules?</li><li>What&rsquo;s the most impactful QA initiative you have ever implemented?</li><li>Define A.H.T</li></ul>Experience:<ul><li>Quality Assurance : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

QA Manager - Inbound Customer Support

Abacus Outsourcing

Company Description:Abacus has been providing advanced business solutions for more than 35 years to help organizations realize their potential. Our solutions are the result of a convergence of the latest business practices and cutting-edge technologies, and we emphasize the value of working collaboratively with clients.Job Summary:Abacus Consulting&mdash;BPO is hiring a Team Lead for in Islamabad. This role requires leadership, problem-solving, and people-management skills to ensure smooth operations, employee engagement, and achievement of business objectives.Key Responsibilities:<ul><li>Supervise day-to-day activities of the team and ensure adherence to policies, procedures, and KPIs.</li><li>Motivate and coach team members to enhance their skills and productivity.</li><li>Allocate tasks and manage shift schedules as per business requirements.</li><li>Conduct regular team meetings and performance reviews.</li><li>Act as a point of escalation for operational issues and resolve conflicts within the team.</li><li>Monitor and report on campaign performance, optimising based on data</li><li>Stay updated on trends and social media tools</li></ul>What you&rsquo;ll bring:<ul><li>Bachelor&rsquo;s (or above)</li><li>Strong communication and organisational skills</li><li>1&ndash;2 years of Team Lead experience in a call center or BPO environment</li><li>Strong knowledge of contact center.</li><li>Proficiency in MS Excel.</li><li>Flexibility to work rotational shifts, 5 days a week</li></ul>Working Hours:<ul><li>Rotational shifts (9 Hours)</li><li>Weekly 2 offs</li></ul>Benefits:<ul><li>Benefits:</li><li>Market-competitive salary</li><li>Medical insurance</li><li>Career advancement opportunities</li><li>Collaborative and dynamic work environment</li></ul>Location: <ul><li>Islamabad.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Team Lead (In-bound Customer Support)

Explore 544+ Inbound customer service representative in Islamabad this November. Find roles across top companies and apply now to boost your career.