customer support executive Jobs in Islamabad

customer support executive

client service executive Jobs in Islamabad

client service executive

client support executive Jobs in Islamabad

client support executive

csr - customer service representative Jobs in Islamabad

csr - customer service representative

customer care manager

call center agent

Edge one communications

We are looking for an experienced VICI dial Manager to manage and optimize our outbound and inbound call center operations. The ideal candidate will be responsible for creating and managing dialing campaigns, monitoring dialer performance, maintaining carrier connectivity, generating reports, troubleshooting technical issues, and ensuring maximum agent productivity while maintaining compliance.Key ResponsibilitiesDialer &amp; Campaign ManagementCreate, configure, and manage inbound and outbound VICI dial campaigns.Configure agent groups, user permissions, and campaign settings.Technical Support &amp; TroubleshootingTroubleshoot dialer-related issues.System AdministrationConfigure agent phones and extensions.Maintain audio recordings, prompts, and voicemail settings.Perform regular system checks and coordinate upgrades with the IT team.Maintain backups and system documentation.Maintain dialing rules and calling schedules.Ensure proper call recording policies are followed.Work Location: In person

VICI Dialer Expert

We are looking for an experienced VICI dial Manager to manage and optimize our outbound and inbound call center operations. The ideal candidate will be responsible for creating and managing dialing campaigns, monitoring dialer performance, maintaining carrier connectivity, generating reports, troubleshooting technical issues, and ensuring maximum agent productivity while maintaining compliance.Key ResponsibilitiesDialer &amp; Campaign ManagementCreate, configure, and manage inbound and outbound VICI dial campaigns.Configure agent groups, user permissions, and campaign settings.Technical Support &amp; TroubleshootingTroubleshoot dialer-related issues.System AdministrationConfigure agent phones and extensions.Maintain audio recordings, prompts, and voicemail settings.Perform regular system checks and coordinate upgrades with the IT team.Maintain backups and system documentation.Maintain dialing rules and calling schedules.Ensure proper call recording policies are followed.Pay: Rs301.32 - Rs1,330.69 per monthWork Location: In person

Sr VOIP Engineer/VICI

P&S Logistics Pty Ltd.

We are seeking a driven, friendly, and outgoing individual to fill the position of Phone Centre Operator based within our Communication Centre in Islamabad, Pakistan.<ul><li>You will be responsible for taking inbound calls for all the customer enquiries and booking services for new and existing customers while building and maintaining strong relationships to ensure customer loyalty.</li><li>The successful applicant will have excellent customer service skills, excellent phone manner, along with the ability to profile customer needs, follow up with both providers and respond to customers with estimated bookings, pick up and delivery times for their vehicles in an efficient manner.</li></ul>Your primary role will consist of:<ul><li>Answering phone calls from customers in relevance to their vehicle bookings in Australia.</li><li>Follow up and informing customers of their estimated pickup and delivery times.</li><li>Assist customers with their general enquire</li><li>Recording and distributing messages.</li><li>Monitoring the emails and responding to them on time.</li></ul>You will also be required to perform:<ul><li>Customers follow-ups.</li><li>Follow-ups with carriers</li><li>Provide assistance and support to other staff members of the Communication Centre as directed by your manager.</li></ul>To be successful in this role you will have:<ul><li>A bubbly, friendly, outgoing, and professional personality.</li><li>Preferably the first language is English</li><li>Excellent communication skills &ndash; specifically inbound call.</li><li>Excellent organisational skills.</li><li>A strong customer focuses.</li><li>An ability to work in a close-knit team environment.</li><li>Ability to work in a fast-paced, pressured environment while remaining upbeat and positive.</li><li>Strong computer and administrative skills.</li><li>Ability to effectively handle customer queries and concerns in a positive manner.</li></ul>P&amp;S Logistics is your leading provider of local and nationwide vehicle transport and freight services, working alongside leading Australian carriers.<ul><li>Our buying power and industry knowledge not only makes us one of the most competitive in the market.</li><li>With over 10 years of experience, we understand the importance of quality service.</li><li>Join our amazing team of individuals who love putting people first and enjoy assisting customers with their inquires in a fast-paced environment.</li></ul>Job Types: Full-time, ContractPay: Rs70,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service Representative - Early Morning Shift

Nayatel

<div>
 
 
 Job Overview:
 
 
 
 You&rsquo;ll own quality across Invictus end to end &mdash; the platform itself (web apps, APIs, and data and document pipelines) and the agentic AI layer that runs on top of it (multi-agent workflows, retrieval, and copilot features). This is a hands-on ownership role for a QA engineer who is equally at home automating regression suites for a SaaS product and bringing structure and rigor to testing non-deterministic AI systems &mdash; treating evaluation as an engineering discipline rather than an afterthought.
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 3&ndash;5 years of QA / test engineering experience, with real ownership of quality for systems running in production.
 </li>
 <li>
 Strong test automation across the stack &mdash; API-level testing of backend services (Python/pytest, Postman/REST) and end-to-end UI automation (Playwright, Cypress, or similar), with the discipline of maintainable, reviewable test code.
 </li>
 <li>
 Solid QA fundamentals &mdash; test strategy and planning, regression and integration testing, defect triage, and release sign-off for a live SaaS product.
 </li>
 <li>
 Demonstrable experience testing LLM-powered or agentic systems &mdash; designing eval datasets, golden sets, and regression suites for non-deterministic outputs. This is what sets this role apart from a standard QA position.
 </li>
 <li>
 A systematic approach to LLM evaluation &mdash; LLM-as-judge, rubric design, human-in-the-loop review, and structured iteration backed by metrics rather than ad-hoc spot checks.
 </li>
 <li>
 Working knowledge of agentic patterns &mdash; tool use, multi-agent orchestration, and RAG &mdash; enough to design meaningful test scenarios: agent trajectory checks, tool-call correctness, groundedness, and hallucination detection.
 </li>
 <li>
 Hands-on experience wiring quality gates into CI/CD (GitHub Actions) and running tests in Docker-based environments.
 </li>
 <li>
 Strong debugging instincts in complex, non-deterministic systems &mdash; comfortable following a failure end-to-end through logs and traces before guessing.
 </li>
 <li>
 Fluency with modern AI-assisted development tools &mdash; Claude Code, Cursor, or similar.
 </li>
 </ul>
 
 
 
 
 
 Nice to Have:
 
 
 <ul>
 <li>
 Hands-on experience with eval frameworks and tooling &mdash; RAGAS, DeepEval, promptfoo, or the eval features of LangSmith / Langfuse.
 </li>
 <li>
 RAG retrieval evaluation metrics (recall@k, MRR, context precision/recall) and how they hold up against real-world data.
 </li>
 <li>
 Adversarial / red-team testing &mdash; prompt injection, jailbreaks, PII leakage, and guardrail verification.
 </li>
 <li>
 Performance and load testing &mdash; both classic API/UI load (Locust, k6, JMeter) and LLM-specific dimensions like latency and token cost under concurrency.
 </li>
 <li>
 Testing data pipelines or document-processing workflows &mdash; extraction, chunking, and indexing quality.
 </li>
 <li>
 Experience with Azure or similar cloud platforms, and observability tooling (Application Insights, OpenTelemetry, Langfuse).
 </li>
 <li>
 Exposure to financial services, wealth management, or other regulated domains.
 </li>
 </ul>
</div>

AI Platform QA Engineer

iSpeedtoLead

About the company 
We turn marketing into a powerful tool that helps businesses win in their market. We built a new type of platform: a marketplace for future customers. On our site, businesses buy leads the same way they buy products in an online store. They can see key details about each lead before they pay, which gives them clear information, control over what they buy, and more predictable results. We are the top lead marketplace in the USA, and we are growing fast. 
 
Role overview 
We are looking for a cold call team director to spin up a call center that will be used to supplement existing volume of call leads we get from vendors, help us closer understand issues our vendors go through, and obtain leads in historically more difficult regions than our call providers have been supplying us with. 
 
What You&rsquo;ll Be Doing: 
Build the cold calling operation from scratch, including structure, hiring plan, and processes 
Hire, train, and manage callers, team leads, and QA as the team scales from 2&ndash;3 to 30&ndash;50+ people 
Design and optimize dialing strategy, number rotation, warm-up, and deliverability to maintain high connect rates 
Set up and improve lead qualification standards to ensure every lead is marketplace-ready and compliant 
Monitor performance metrics (connect rate, leads per caller, rejection rate, cost per lead) and act on them daily 
Work closely with product, data, and engineering teams to integrate dialer, CRM, and lead pipelines 
Run real-time coaching and performance management during US calling hours to improve team output and quality 
 
What Makes You a Strong Fit: 
5+ years of hands-on experience in cold calling operations, preferably in real estate wholesaling 
Proven track record building or scaling outbound calling teams (10&ndash;50+ callers) from scratch 
Deep understanding of dialing systems, number reputation, spam flagging, and call deliverability 
Experience working with CRMs and dialers such as ReadyMode, Podio, GoHighLevel, or similar 
Strong analytical mindset - comfortable managing performance through metrics and making fast decisions 
Ability to personally execute (set up campaigns, run calls, debug issues) - not just manage 
Advanced English (daily communication with US-based teams, reporting to leadership, live coaching) 
Availability to work overlapping US business hours and manage operations in real time 
 
Bonus if you have: 
Experience in US real estate wholesaling or motivated seller lead generation 
Experience managing offshore teams (Philippines, Egypt, Pakistan, Latin America) 
Familiarity with TCPA compliance and state-level calling regulations 
Background in list stacking, data sourcing, and lead generation strategy 
Russian or Ukrainian language skills

Cold Calling Team Director

ibex. Pakistan

<div>
 We are looking for a Fraud and Risk Agent to help monitor and review transactions for unusual or suspicious activity. You will investigate possible fraud, work with other teams to solve problems, and help improve how we prevent future issues.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 0-1 years of experience in fraud detection, risk management, payments, or a related field (preferably in fintech, banking, or e-commerce)
 </li>
 <li>
 Strong analytical and investigative skills with attention to detail
 </li>
 <li>
 Familiarity with fraud detection tools and/or internal case management systems (e.g, Salesforce)
 </li>
 <li>
 Understanding of regulatory requirements such as KYC/AML
 </li>
 <li>
 Ability to think critically and work efficiently in a fast-paced, high-growth environment
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Willingness to work flexible hours, including weekends or holidays if needed
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Monitor real-time transactions for suspicious or high-risk activity using internal and third-party tools
 </li>
 <li>
 Investigate cases of potential fraud, account takeovers, identity theft, chargebacks, or other suspicious activity
 </li>
 <li>
 Analyze fraud trends and contribute to the development of rules and strategies to prevent financial loss
 </li>
 <li>
 Escalate complex or high-impact cases to senior risk analysts or internal teams
 </li>
 <li>
 Collaborate with customer support, compliance, engineering, and legal teams to improve processes and reduce fraud
 </li>
 <li>
 Prepare accurate and timely reports on fraud incidents, resolutions, and risk trends
 </li>
 <li>
 Maintain up-to-date knowledge of fraud typologies, regulations (e.g., KYC, AML), and industry best practices
 </li>
 <li>
 Respond to requests from payment processors or financial institutions related to fraud or disputes
 </li>
 <li>
 Recommend improvements to policies, workflows, and automation tools
 </li>
 </ul>
</div>

Fraud and Risk Agent

Astral Logistics Solutions

Job description:This is a full-time on-site role for Truck Dispatch Campaign - Sales Agents located in Islamabad. As a Sales Agent, you will be responsible for promoting our truck dispatch services to potential clients, managing customer accounts, and maximizing sales opportunities within the trucking industry. Your role will involve building strong relationships with clients, understanding their business needs, and providing tailored solutions to drive business growth.What You&rsquo;ll Be Doing<ul><li>Contact and onboard new trucking companies (owner-operators and fleet owners) for dispatch services.</li><li>Pitch dispatching services to potential clients using cold calling, emailing, and follow-ups.</li><li>Understand client needs and offer tailored solutions to increase load bookings.</li><li>Maintain strong relationships with clients and build a steady book of business.</li><li>Coordinate closely with dispatchers to ensure smooth service after onboarding.</li><li>Achieve weekly/monthly targets for carrier acquisition and revenue generation.</li></ul>What We&rsquo;re Looking For<ul><li>Experience in sales, cold calling, telemarketing, or B2B communication (preferred).</li><li>Previous exposure to USA Truck Dispatch campaigns or logistics sales is a plus.</li><li>Strong verbal communication and negotiation skills in English.</li><li>Basic understanding of the U.S. freight market (training provided).</li><li>Confidence, self-motivation, and resilience to thrive in a fast-paced environment.</li><li>Must be comfortable working night shifts (USA time zone).</li></ul>What&rsquo;s in It for You<ul><li>Competitive base salary</li><li>High commission structure on successful conversions</li><li>On-job training and growth opportunities</li><li>Work in a supportive environment focused on long-term career development</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Do you have experience in trucking sales?</li><li>Rate your English communication skills out of 10</li></ul>Location:<ul><li>Islamabad I-10/Markaz (Preferred)</li></ul>Work Location: In person

Truck dispatch Sales Agent

Explore 36+ Call center agent in Islamabad this August. Find roles across top companies and apply now to boost your career.