account officer

assistant manager sales Jobs in Islamabad

assistant manager sales

customer service representative Jobs in Islamabad

customer service representative

customer support officer Jobs in Islamabad

customer support officer

helpline agent

call center agent

Creativelogicx

We are hiring confident and fluent Call Center Agents for our UK campaign. The ideal candidate should have strong communication skills, a professional attitude, and the ability to handle outbound/inbound calls effectively.Key Responsibilities<ul><li>Make outbound calls to UK-based customers</li><li>Handle inbound inquiries professionally</li><li>Generate leads and close sales (if sales campaign)</li><li>Provide accurate product/service information</li><li>Maintain call records and update CRM systems</li><li>Achieve daily/weekly/monthly targets</li></ul>Requirements<ul><li>Excellent English communication skills.</li><li>Minimum 6 months &ndash; 1 year experience in UK campaign (preferred)</li><li>Strong persuasion and negotiation skills</li><li>Basic computer knowledge</li><li>Ability to work in night shift (UK timing)</li></ul>Job Type: Full-timeWork Location: In person

Call Center Agents

ASK Development

Job Title: Customer Care Representative Salary: 65,000 PKR Timings: 1:00 PM &ndash; 9:00 PM (Rotational Shifts)We are looking for a dedicated and professional Customer Care Representative to join our team. If you have strong communication skills and experience in handling customer or HR-related queries, this is a great opportunity for you!Job Responsibilities:<ul><li>Handle incoming calls at the Frontline HR Helpline Desk</li><li>Respond to and resolve employee queries across Pakistan</li><li>Maintain a professional and courteous tone in Urdu &amp; English</li><li>Accurately log, track, and follow up on employee concerns</li><li>Provide timely support and escalate cases when necessary</li></ul>Requirements:<ul><li>Prior experience in customer service, HR operations, or call center support (Mandatory)</li><li>Excellent communication skills in English and Urdu</li><li>Ability to multitask and work efficiently under pressure</li><li>Strong problem-solving skills and service-oriented attitude</li></ul>Education:<ul><li>Intermediate or Bachelor&rsquo;s degree</li><li>Fresh graduates are encouraged to appl</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs65,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>customer care Representative: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer care Representative

Position: Customer Care Representative Timings: 1:00 PM to 9:00 PM (Rotational Shifts) Job Responsibilities:<ul><li>Handle incoming calls as part of the Frontline HR Helpline Desk.</li><li>Address and resolve employee queries from all over Pakistan.</li><li>Maintain a professional and courteous communication tone in both Urdu and English.</li><li>Ensure accurate logging, tracking, and follow-up of employee concerns.</li><li>Provide timely support and escalate cases when required.</li></ul>Requirements:<ul><li>Prior experience in customer service, HR operations, or call center support is mandatory.</li><li>Strong communication skills in English and Urdu.</li><li>Ability to multitask, remain calm under pressure, and deliver quality service.</li></ul>Education:<ul><li>Intermediate or bachelors</li><li>Fresh graduates are encouraged</li></ul>Job Type: Full-timePay: From Rs65,000.00 per monthWork Location: In person

Call Center Representative

Human Resources Cum Helpline Agent

Abacus Outsourcing

Job Description:Managing customer service inquiries for our international clients over the phone&middot; Identifying and assessing customers&rsquo; needs to achieve satisfaction&middot; Build sustainable relationships and trust with customer accounts through open and interactive communication&middot; Follow communication procedures, guidelines and policiesRequirements :&middot; The applicants must possess exceptional writing skills and fluency in spoken English&middot; The applicants must have strong communication &amp; interpersonal skills&middot; Experience in international customer support/call centres is a plus&middot; Candidates with O/A Level educational background or Graduates will be preferredPackage Details&middot; Basic: Rs.60,000/- per month&middot; Incentive: Rs.15000/- Performance based incentive&middot; Shift Timings: (Night)&middot; Working days: 5 days a week; Weekends Off.Job Type: Full-timeWork Location: In person

Customer Service Specialist

Position: QA Executive Location: Islamabad | Onsite, Rotational Company: Abacus Consulting Deadline to Apply: 20 February 2026 Experience Required: Minimum 3 years (including 1 year in a QA/Operations leadership role)About the RoleAbacus Consulting is hiring a QA Executive for its Islamabad-based Fintech project. The role focuses on ensuring service quality while strengthening agent capabilities through performance monitoring, coaching, and targeted training interventions.Key Responsibilities<ul><li>Monitor and evaluate agent performance through call/chat audits and quality assessments</li><li>Provide structured feedback and coaching to improve individual and team performance</li><li>Identify performance gaps and develop Performance Improvement Plans (PIPs)</li><li>Design and deliver training programs for new hires and existing employees</li><li>Conduct refresher sessions to address recurring quality and skill gaps</li><li>Develop and maintain training materials, SOPs, and quality frameworks</li><li>Track quality trends and training effectiveness using KPIs and performance data</li><li>Conduct calibration sessions to ensure evaluation consistency</li><li>Collaborate with Operations to align quality standards with business objectives</li><li>Maintain accurate documentation of audits, coaching, and training activities</li><li>Provide insights to support process improvement and service excellence</li></ul>Eligibility Criteria<ul><li>Bachelor&rsquo;s degree (required)</li><li>Minimum 3 years of relevant experience in QA, Quality Assurance, or Contact Center Operations</li><li>At least 1 year of leadership or team handling experience in QA/Operations</li><li>Experience in call center, digital support, or customer service environments preferred</li></ul>Required Skills<ul><li>Quality monitoring and evaluation</li><li>Coaching and performance management</li><li>Training design and facilitation</li><li>Strong analytical and reporting skills</li><li>Excellent communication and stakeholder management</li><li>Proficiency in MS Office (Excel, PowerPoint)</li><li>Familiarity with CRM and quality monitoring tools</li></ul>How to ApplyInterested candidates may apply through the platform.For quicker consideration, you may also share your CV via WhatsApp at: 0331-5475955Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Do you have at least 3 years of experience in Quality Assurance or Contact Center Operations?</li><li>Have you worked in a lead or supervisory capacity (minimum 1 year) in QA or Operations?</li><li>Do you have experience in call/chat monitoring and conducting quality audits?</li></ul>Work Location: In person

QA Executive - Customer Service, Fintech Project, Islamabad

Company DescriptionAbacus has been delivering advanced business solutions for over 35 years, enabling organisations to realise their full potential. Our solutions are driven by a convergence of modern business practices and cutting-edge technologies. We strongly believe in collaborative partnerships with our clients to deliver measurable and sustainable results.Job Title: QA ExecutiveLocation: IslamabadSalary Range: 80k to 100kJob SummaryWe are seeking a competent and detail-orientated QA Executive to ensure compliance with quality standards while enhancing employee performance through structured monitoring, coaching, training, and continuous improvement initiatives.Key ResponsibilitiesMonitor and evaluate agent performance through call and chat audits in line with defined quality standardsConduct detailed quality assessments and provide structured feedback to improve individual and team performanceDesign, develop, and deliver training programs for new hires and existing employeesConduct refresher sessions to address identified quality gaps and skill deficienciesDevelop and maintain training materials, quality frameworks, SOPs, and Performance Improvement Plans (PIPs)Track and analyze quality metrics, KPIs, and training effectiveness using performance dataCollaborate closely with Operations to align quality benchmarks with business objectivesFacilitate calibration sessions to ensure consistency and fairness in performance evaluationsIdentify trends and recommend process improvement initiatives based on quality insightsMaintain accurate documentation of audits, coaching sessions, and training activitiesRequired Skills &amp; CompetenciesStrong knowledge of quality assurance methodologies and performance evaluation techniquesExpertise in training design and deliveryExcellent analytical and problem-solving abilitiesStrong communication and coaching skillsEffective stakeholder management and interpersonal skillsProficiency in MS Office (Excel, PowerPoint, Word)Hands-on experience with CRM systems and quality monitoring toolsQualifications &amp; RequirementsBachelor&rsquo;s degree (14 Years minimum)3 years of experience in quality assurance, training, or customer service operations, including at least 1 year of leadership experience in QA/operations. (BPO experience preferred)Strong understanding of call center quality frameworks and KPIsBenefits:Medical CoverageCareer Growth &amp; Development OpportunitiesProfessional Learning EnvironmentJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

Quality Assurance-Executive

Explore 102+ Call center agent in Islamabad this March. Find roles across top companies and apply now to boost your career.