call center agent

Pakipreneurs

We are expanding our team in Pakistan and looking for a driven, results-oriented Outbound Calling Agent who can find high-quality prospects and close deals over the phone.Key Responsibilities:<ul><li>Lead Generation: Conduct market research to identify and source potential B2B leads, key decision-makers, and target accounts.</li><li>Outbound Calling: Make high-volume cold calls to prospective clients, introduce our SaaS products, and pitch our software's unique value proposition.</li><li>Pipeline Management: Qualify leads, conduct online product demos, and nurture prospects through the sales funnel to close deals.</li><li>CRM Logging: Maintain accurate records of all customer interactions, call outcomes, and follow-ups in the company CRM.</li><li>Target Achievement: Meet and exceed daily/monthly KPIs, including the number of dials, scheduled demos, and closed sales.</li></ul>Requirements:<ul><li>Proven experience (1+ years) in B2B outbound sales, telemarketing, or cold calling roles.</li><li>Background in SaaS, software, or digital product sales is highly preferred.</li><li>Exceptional verbal communication and persuasive skills in English.</li><li>Ability to think on your feet, handle objections, and build rapid rapport with clients.</li><li>Comfortable working with modern CRM software (e.g., HubSpot, Salesforce) and lead research tools.</li><li>Self-motivated and target-driven mindset.</li></ul>What We Offer:<ul><li>A competitive and reliable base salary.</li><li>Lucrative, uncapped commission structures and performance-based bonuses.</li><li>Comprehensive training on our SaaS products, sales scripts, and outreach strategies.</li><li>Clear opportunities for career advancement into senior sales roles.</li></ul>Job Types: Full-time, Part-time, ContractPay: Rs50,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>Are you located in Islamabad?</li><li>What is your expected salary? (Should not be above budget)</li></ul>Work Location: In person

Outbound Sales & Lead Generation Specialist (Local)

Atlantis BPO Solutions Private Limited

Location: I-9/3, Islamabad (Onsite) Shift: US Night Shift (6:00 PM &ndash; 3:00 AM)Atlantis BPO Solutions is looking for an Inbound Customer Support Representative to join its US Telecom campaign. Candidates with outbound sales, telesales, or call center experience are highly encouraged to apply.Key Responsibilities:<ul><li>Handle inbound customer calls</li><li>Assist customers with internet &amp; cable service activations</li><li>Explain plans, pricing, and promotions</li><li>Resolve customer queries professionally</li><li>Update customer records in CRM</li><li>Meet individual performance targets</li></ul>Requirements:<ul><li>Excellent English communication skills</li><li>Strong customer handling and sales skills</li><li>Basic computer knowledge</li><li>Ability to work the US Night Shift</li></ul>Experience:<ul><li>6 months to 2 years of experience in Inbound Sales, Customer Support, Telecom, or Call Center is preferred.</li><li>Candidates with Outbound Sales, Telesales, Appointment Setting, or Cold Calling experience are highly encouraged to apply.</li><li>Fresh candidates with excellent English communication skills are also encouraged to apply.</li></ul>Benefits:<ul><li>Competitive Basic Salary</li><li>Performance-Based Incentives</li><li>Attendance Bonus</li><li>Career Growth Opportunities</li></ul>Pay: Rs70,000.00 - Rs250,000.00 per monthWork Location: In person

Inbound Customer Support Representative

CALL BOX BPO

We are seeking an experienced Dispatcher to manage daily coordination across our transportation service lines. This is a live, phone-based coordination role, serving as the primary link between clients, drivers, and the office to ensure every trip runs on time and is accurately tracked.Shift: Rotational (includes evening/night hours) &mdash; details discussed at interviewSalary: Market competitive, based on experience &mdash; to be discussed at interviewResponsibilities:* Manage incoming and outgoing calls to coordinate pickups and drop-offs across multiple daily trips.* Create, book, and update trips in LimoAnywhere, including dispatching drivers and monitoring live trip status.* Communicate promptly and clearly with drivers and clients to resolve delays or last-minute changes.* Maintain accurate, up-to-date records of bookings, trip statuses, and follow-ups.* Prioritize and manage multiple live requests simultaneously without compromising accuracy.Requirements:* Hands-on experience with LimoAnywhere is required.* Prior experience in dispatch, transportation coordination, or a call center environment.* Good written and spoken English, with the ability to communicate professionally with international clients.* Strong organizational skills and the ability to remain composed under a fast-paced, high-volume workload.* Based in Islamabad, with the ability to work on-site and maintain punctual attendance.Preferred:* Experience coordinating with international clients (US/Canada)Pay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Dispatcher – Transportation Services | Islamabad (On-site, Full-Time)

Podium

<div>
 At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
 
 
 In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we&rsquo;ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
 
 
 Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
 
 
 Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our
 
 operating principles
 
 guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
 
 
 
 What you will be doing:
 
 
 
 <ul>
 <li>
 Prospect, educate &amp; qualify leads to create sales-ready opportunities
 </li>
 <li>
 Master the ability to evangelize the Podium story
 </li>
 <li>
 Align Podium solutions with prospect business objectives &amp; needs
 </li>
 <li>
 Collaborate with sales reps to schedule prospect calls, meetings and demos
 </li>
 <li>
 Proactively keep abreast of our industry and the technology landscape to ensure you are a trusted resource to prospects and customers
 </li>
 <li>
 Make strategic outbound calls &amp; emails daily
 </li>
 <li>
 Acquire key prospect data from the initial conversation, from the web and other sources, and ensure clean and accurate data is entered and maintained in CRM
 </li>
 <li>
 Achieve or exceed monthly quotas of qualified appointments/demos scheduled and deals closed
 
 
 </li>
 </ul>
 
 What you should have:
 
 
 
 <ul>
 <li>
 Geographically located in ISLAMABAD/RAWALPINDI and MUST come into our office
 </li>
 <li>
 Speak English fluently
 </li>
 <li>
 4-year degree preferred in Business or related field
 </li>
 <li>
 Two years B2B technical sales experience (or other qualified sales experience)
 </li>
 <li>
 Proven success in prospecting new markets and setting appointments with new business
 
 
 </li>
 </ul>
 Please note that candidates who have interviewed with our team within the past 6 months are not eligible for re-evaluation at this time.
 
 
 Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
</div>

Sales Development Representative (In-Office Islamabad, Pakistan)

HBL Microfinance Bank LTD

<div>
 
 We are looking for a results-driven professional to lead G2P operations. The ideal candidate will have experience in managing government disbursement programs, driving last-mile delivery, and ensuring seamless integration between government systems and the bank&rsquo;s platforms. This role will focus on operational execution, stakeholder management, financial reconciliation, and process optimization to support large-scale government payment initiatives.
 
 
 
 
 
 Key Responsibilities:
 
 
 
 1. G2P Program Execution
 
 &bull; Lead the implementation and day-to-day management of G2P programs, including benefit disbursements (e.g., cash transfers, fund mgmt., field coordination, beneficiary data mgmt. etc.). &bull; Coordinate with public sector bodies to ensure timely fund inflow and adherence to SLAs &amp; processes.
 
 
 
 2. Stakeholder &amp; Field Operations Management
 
 &bull; Liaise with government departments, local authorities, and field partners to ensure smooth disbursements. &bull; Supervise agent network deployment, training, and performance linked to program KPIs. &bull; Resolve grievances and ensure proper beneficiary support through agreed disbursement channels such as campsites, retail model, ATM etc.
 
 
 
 3. Financial &amp; Operational Controls
 
 &bull; Monitor reconciliation of funds between government sponsors and the bank&rsquo;s systems. &bull; Track transaction-level data, identify anomalies, and coordinate with finance and risk teams. &bull; Ensure reporting accuracy (daily/weekly/monthly) to both internal teams and external stakeholders.
 
 
 
 4. Compliance &amp; Risk Management
 
 &bull; Ensure adherence to applicable G2P regulations, SBP circulars and relevant guidelines. &bull; Work closely with risk and compliance teams to implement robust controls and fraud mitigation protocols. &bull; Coordinate with IT/InfoSec to ensure data protection and system security.
 
 
 
 5. Reporting &amp; Insights
 
 &bull; Develop dashboards and operational reports on fund utilization, disbursement status, and grievance trends. &bull; Provide feedback loops to program owners and government clients for continuous improvement.
 
 
 
 
 
 
 Key Requirements:
 
 
 
 &bull; Bachelor&rsquo;s degree required; Preferred Master&rsquo;s degree in Business, Data Analytics etc.
 
 
 &bull; 4-6 years of experience in G2P operations, digital payments, financial inclusion, or public sector program delivery.
 
 
 &bull; Prior experience in banking, Payments, or similar institution is preferable.
 
 
 &bull; Strong stakeholder management skills &ndash; government, financial institutions, fintech partners.
 
 
 &bull; Proficiency in MIS, reconciliations, and data analytics tools (Excel, Reporting &amp; dashboards etc.)
 
 
 &bull; Effective communication skills &amp; conflict resolution
 
 
 &bull; Multitasking &amp; time management
 
 
 &bull; Ability to lead cross-functional teams in high-pressure, time-bound program rollouts
 
 
 
 
 
 Last date to apply is 10th July 2026.
 
</div>

Manager G2P Operations & Governance

Volga Partners

<div>Location 
Islamabad, Pakistan 
House #571, Street #35, E-11/3, Islamabad
Employment Type 
Full-time
Work Setup: Hybrid
 
3 days in office 
2 days remote
Compensation 
PKR 600,000 &ndash; 850,000 per month 
(Compensation will be determined based on experience, software and AI background, technical expertise, AI product experience, and overall alignment with the role). 
About Volga Partners
Volga Partners is a global technology and AI solutions company focused on building innovative products, platforms, and intelligent systems that solve real-world business challenges. Our teams work across AI, software development, automation, data operations, and enterprise technology solutions supporting clients and products on a global scale.
We are building the next generation of AI-powered products and platform experiences and are seeking a Principal Software &amp; AI Engineer who thrives in fast-paced environments, enjoys solving complex problems, and can connect customer needs, business goals, and technology into a clear product vision.
About the Role
We are seeking a highly experienced Senior Software &amp; AI Engineer to join our growing engineering team. The ideal candidate will possess extensive experience in full-stack software development, system architecture, cloud technologies, artificial intelligence, and modern software engineering practices.
This role requires a hands-on technical leader capable of designing, developing, and deploying scalable enterprise applications while leveraging AI technologies to build innovative solutions. The candidate should be comfortable working across multiple programming languages, frameworks, and cloud environments.
Key Responsibilities<ul><li>
Design, architect, and develop scalable enterprise-grade software applications.</li><li>
Lead the development of AI-powered products and features utilizing modern AI/ML technologies.</li><li>
Build and maintain high-performance backend services, APIs, and distributed systems.</li><li>
Develop modern web applications and user interfaces using current frontend frameworks.</li><li>
Design database architectures and optimize application performance.</li><li>
Integrate third-party services, APIs, payment gateways, and cloud-based solutions.</li><li>
Collaborate with product managers, designers, and stakeholders to define technical requirements.</li><li>
Implement security best practices and ensure compliance with industry standards.</li><li>
Mentor junior and mid-level engineers and conduct technical reviews.</li><li>
Drive architectural decisions and establish engineering best practices.</li><li>
Participate in Agile development processes and technical planning.</li></ul> 
Required Qualifications
Experience<ul><li>
Minimum 8 years of professional Software/AI engineering experience.</li><li>
Proven experience delivering large-scale production applications.</li><li>
Strong experience working with international teams and remote environments.</li><li>
Experience leading technical projects and mentoring engineering teams.</li></ul>
Programming Languages
Candidates should have strong experience with most of the following technologies:<ul><li>
JavaScript</li><li>
TypeScript</li><li>
Python</li><li>
Java</li><li>
C#</li><li>
Go (Golang)</li><li>
PHP</li><li>
C++</li><li>
Rust</li><li>
SQL</li></ul>
Frontend Technologies<ul><li>
React.js</li><li>
Next.js</li><li>
Angular</li><li>
Vue.js</li><li>
HTML5</li><li>
CSS3</li><li>
Tailwind CSS</li><li>
Redux</li></ul>
Backend Technologies<ul><li>
Node.js</li><li>
Express.js</li><li>
NestJS</li><li>
Django</li><li>
FastAPI</li><li>
ASP.NET Core</li><li>
Spring Boot</li><li>
GraphQL</li><li>
REST APIs</li><li>
Microservices Architecture</li></ul>
Artificial Intelligence &amp; Machine Learning<ul><li>
OpenAI API</li><li>
Large Language Models (LLMs)</li><li>
Prompt Engineering</li><li>
AI Agent Development</li><li>
Retrieval-Augmented Generation (RAG)</li><li>
Vector Databases</li><li>
LangChain / LlamaIndex</li><li>
Machine Learning Fundamentals</li><li>
AI Workflow Automation</li></ul>
Databases<ul><li>
PostgreSQL</li><li>
MySQL</li><li>
MongoDB</li><li>
Redis</li><li>
SQL Server</li></ul>
Cloud &amp; DevOps<ul><li>
AWS</li><li>
Azure</li><li>
Google Cloud Platform (GCP)</li><li>
Docker</li><li>
Kubernetes</li><li>
CI/CD Pipelines</li><li>
GitHub Actions</li><li>
Terraform</li><li>
Linux Administration</li></ul>
Security &amp; Architecture<ul><li>
OAuth</li><li>
JWT Authentication</li><li>
RBAC</li><li>
Secure Coding Practices</li><li>
Distributed Systems</li><li>
Event-Driven Architecture</li><li>
System Design</li><li>
Performance Optimization</li></ul> 
Preferred Qualifications<ul><li>
Experience building SaaS products.</li><li>
Experience working with healthcare, fintech, or enterprise applications.</li><li>
Knowledge of data engineering and analytics platforms.</li><li>
Experience with AI-powered automation systems.</li><li>
Experience with real-time communication systems and WebSockets.</li><li>
Master's degree in Computer Science, Software Engineering, Artificial Intelligence, or a related field.</li></ul> 
Compensation &amp; Benefits<ul><li>
Monthly compensation ranging from PKR 600,000 &ndash; PKR 850,000</li><li>
90-day probationary period.</li><li>
Eligible for company-sponsored medical insurance upon successful completion of probation.</li><li>
Eligible for holiday pay for designated company-observed holidays after 90 days of employment, subject to company policy.</li><li>
Eligible for Paid Time Off (PTO) in accordance with the company's service-based accrual model and eligibility requirements.</li><li>
Opportunity for career growth, product ownership, and direct impact on company strategy.</li></ul> 
Application Process
Qualified candidates are encouraged to submit their updated resume along with details of relevant projects, technical expertise, and availability.
Only shortlisted candidates will be contacted for interviews.</div>

Principal Software & AI Engineer - Pakistan

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The R2R Lead (Record-to-Report) is responsible for overseeing financial close activities while actively handling complex accounting areas. The role involves reviewing outputs, resolving escalations, and ensuring all accounts are accurately reconciled and ready for reporting, while also supporting team members in day-to-day activities.
 
 
 
 What You&rsquo;ll Do As An R2R Lead (Record-to-Report)
 
 
 
 Employees employed in the role of R2R Lead (Record-to-Report) shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Oversee month-end close activities and ensure completion within defined timelines
 </li>
 <li>
 Review journal entries, reconciliations, and account balances for accuracy
 </li>
 <li>
 Handle complex or unresolved accounting issues and escalations
 </li>
 <li>
 Ensure all accounts are properly supported prior to reporting
 </li>
 <li>
 Guide team members on reconciliation and close activities
 </li>
 <li>
 Review team outputs and provide feedback where required
 </li>
 <li>
 Act as escalation point for accounting issues
 </li>
 <li>
 Coordinate with stakeholders for reporting requirements and audit support
 </li>
 <li>
 Identify recurring issues and improve close processes
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 What you will bring to the team:
 
 
 <ul>
 <li>
 4 &ndash; 6 years of experience in R2R / General Ledger
 </li>
 <li>
 Strong experience of managing:
 </li>
 <ul>
 <li>
 Financial close cycles (Accounting &amp; Reporting)
 </li>
 <li>
 Account reviews and reconciliations
 </li>
 </ul>
 <li>
 Ability to review and validate accounting outputs
 </li>
 <li>
 Experience guiding or supporting team members
 </li>
 <li>
 Strong understanding of accounting fundamentals and controls
 </li>
 <li>
 Experience working with ERP systems and reporting tools
 
 </li>
 </ul>
 Education
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting, Finance, Business Administration (Finance preferred), or an equivalent qualification / certification (Preferably Articles from A rated Firm), CMA/CA part qualified, ACCA qualified
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
 
 
</div>

R2R Lead

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