customer service representative Jobs in Islamabad

customer service representative

ai agent specialist

call center jobs in islamabad Jobs in Islamabad

call center jobs in islamabad

call centre agent (night shift) Jobs in Islamabad

call centre agent (night shift)

chat support officer

call center agent

Misix Communication

Company DescriptionMisix Communication, established in 2015, is a leading Business Process Outsourcing center, dedicated to delivering exceptional customer service to our clients. Our mission is to build strong customer relationships by providing reliable and efficient support. Our team is highly skilled and quick to adapt to the technical requirements of diverse products, ensuring seamless service delivery. We pride ourselves on setting a benchmark for quality in customer support.Role DescriptionThis is a full-time, on-site role for a Call Center Specialist based in Islamabad. The Call Center Specialist will handle inbound and outbound calls, address customer inquiries, provide exceptional customer service, and resolve issues effectively. Additional responsibilities include documenting customer interactions, ensuring data accuracy, and maintaining records. The candidate will play a vital role in fostering customer satisfaction and loyalty while adhering to company policies and procedures.Qualifications<ul><li>Strong Customer Support, Customer Service, and Contact Center skills</li><li>Excellent Communication skills, both verbal and written</li><li>Basic to advanced Computer Literacy</li><li>Ability to work effectively in a fast-paced team environment</li><li>Attention to detail and problem-solving skills</li><li>Experience in a similar role is a plus</li></ul>Pay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Call Centre Agent (Night Shift)

AKY Services Pvt. Ltd

We are hiring Call Center Agents for our ACA Campaign (Night Shift). If you&rsquo;re confident, motivated, and want to earn well&mdash;this is for you.Location: Plot 195, 1st Floor, Street 1, I-10/3, IslamabadSalary &amp; Benefits: PKR 40,000 &ndash; 150,000+ (Basic + Commission) Daily, Weekly &amp; Monthly Bonuses Performance-Based Incentives Punctuality Bonus Dressing Bonus Pick &amp; Drop Facility (For Females) Career Growth Opportunities Friendly &amp; Professional EnvironmentShift: Night Shift (On-site) 6pm to 4amRequirements: Good communication skills Basic English understanding Fresh &amp; Experienced both can apply Willing to work in night shiftApply Now: Call/WhatsApp: 0327-6504800 | 0310-5358023Limited slots available &mdash; Apply now and start earning!Job Type: Full-timePay: Rs40,000.00 - Rs150,000.00 per monthWork Location: In person

Call Center Jobs in Islamabad

HRPSP - Your Strategic HR Partner

Job description:Join Our Team as a Customer Service Officer (Inbound Pashto language) &ndash; ZONG ProjectLocation: Islamabad Employment Type: Full-Time | Rotating Shifts | Work-from-Home Compensation:<ul><li>Basic Salary: PKR 37,000</li><li>Service Charges: PKR 9,000</li><li>Work-from-Home Allowance</li><li>Sales Commission (based on performance)</li></ul>Are you ready to kick-start your career with one of Pakistan&rsquo;s leading telecom service providers? We&rsquo;re hiring motivated, energetic, and tech-savvy individuals to join our Call Center Inbound Team for ZONG.Job Responsibilities:<ul><li>Conduct Inbound calls to potential Zong customers</li><li>Promote telecom products and services in a professional, persuasive manner</li><li>Address customer queries and ensure satisfaction</li><li>Achieve sales targets and performance KPIs</li><li>Maintain call quality and update CRM systems accurately</li></ul>Eligibility Criteria:<ul><li>Age: Up to 28 years (Up to 35 for Ex-CSOs)</li><li>Education: Minimum Bachelor's degree (BA)</li><li>Languages: Excellent communication skills in Pashto &amp; Urdu</li><li>Experience: Call Center Inbound sales experience is mandatory</li></ul>Technical Requirements (for WFH):<ul><li>Stable internet connection</li><li>Laptop/Desktop &amp; Smartphone</li><li>Power backup (UPS/Inverter)</li><li>Quiet and dedicated workspace</li></ul>Work Model:<ul><li>Work-from-Home (initial training + ongoing duties)</li></ul>Why Join Us?<ul><li>Competitive salary package</li><li>Monthly incentive bonuses</li><li>Work-from-home allowance</li><li>Gratuity (as per company policy)</li><li>Fast-track promotion opportunities</li><li>Flexible hybrid work model</li><li>Supportive and growth-oriented team culture</li></ul>Job Type: Full-timeWork Location: RemoteJob Type: Full-timePay: Rs37,000.00 - Rs46,000.00 per monthWork Location: In person

Customer Service Officer (Inbound Pashto language) – ZONG Project

Awami Financial (Private) Limited

We are looking for friendly and customer-focused Customer Service Representatives to join our team. You will be the first point of contact for our customers, helping them with questions, solving problems, and making sure they have a smooth experience with our financial services.Key Responsibilities:&middot; Handle inbound and outbound calls, chats, and emails professionally.&middot; Assist customers with account-related queries, transactions, and troubleshooting.&middot; Provide accurate product and service information.&middot; Resolve customer complaints in a timely and efficient manner.&middot; Maintain records of interactions and transactions.&middot; Escalate complex issues to the relevant departments.&middot; Achieve set targets for call handling, customer satisfaction, and service quality.Requirements:&middot; Previous call center or customer service experience.&middot; Strong communication skills.&middot; Ability to handle high-volume calls while maintaining professionalism.&middot; Basic knowledge of financial services, mobile apps, or digital payments.&middot; Problem-solving mindset with patience and empathy.&middot; Proficiency in MS Office and CRM software is a plus.&middot; Minimum Intermediate (Bachelor&rsquo;s preferred).Job Type: Full-timeWork Location: In person

Customer Service Representative

ibex. Pakistan

<div>
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
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 It is a full-time ibex. job opening in Pakistan
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 The role will be on-site in one of ibex. office in Islamabad
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 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
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 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
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 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
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 Customer Service Representative Supervisors/ Team Lead
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 Office Administrator / Operations Coordinator
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 Training Specialists
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 Cross-campaign growth for more exposure
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 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
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 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
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 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
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 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
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 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
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 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
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 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
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 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
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 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
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 Exceptional verbal communication skills in English is a must
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 Candidates must possess a clear American accent to easily explain and help the customer base in US
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 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
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 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
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 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
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 Experience using CRM systems is a bonus
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 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
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 </ul>
</div>

Customer Success Specialist

Nayab Labs & Diagnostic Centre

Job Summary:Nayab Labs &amp; Diagnostic Centre is seeking a dedicated and professional Customer Relations Officer / Call Centre Operator to manage patient communications, handle inquiries, and ensure exceptional customer service. The ideal candidate will serve as the first point of contact for patients and clients, maintaining a high standard of professionalism and accuracy in all interactions.Key Responsibilities:<ul><li>Handle inbound and outbound calls in a courteous and professional manner</li><li>Provide accurate information regarding laboratory tests, services, pricing, and timings</li><li>Book appointments and coordinate with relevant departments</li><li>Address patient queries, complaints, and feedback efficiently</li><li>Maintain proper call records and update patient data in the system</li><li>Ensure compliance with company policies, confidentiality, and data privacy standards</li><li>Follow up with patients regarding reports, appointments, and services</li><li>Coordinate with collection points and lab staff for smooth operations</li><li>Promote company services where appropriate</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred Medical Lab Technologist qualification.</li><li>Proven experience in a call centre or customer service role (healthcare experience is a plus)</li><li>Excellent communication and interpersonal skills</li><li>Strong command of Urdu and basic English (spoken &amp; written)</li><li>Good computer skills and familiarity with Medicube/software systems</li><li>Ability to handle pressure and manage multiple tasks efficiently</li><li>Professional attitude and problem-solving skills</li></ul>Working Hours:<ul><li>Shift-based (including evening/weekend shifts if required)</li></ul>How to Apply:Interested candidates can apply via Indeed or send their updated CV to: hr@nayablabs.comJob Types: Full-time, ContractWork Location: In person

We are looking for a Debt Recovery Agent to join our team. The role involves contacting customers with overdue payments, guiding them on repayment, and ensuring the timely recovery of loans while maintaining a professional approach.Responsibilities:<ul><li>Call and follow up with customers who have missed payments.</li><li>Explain repayment options and negotiate payment plans.</li><li>Keep records of calls, commitments, and payments.</li><li>Report difficult cases to the supervisor or manager.</li><li>Achieve monthly recovery targets.</li><li>Maintain professionalism and follow company policies at all times.</li></ul>Requirements:<ul><li>Intermediate / Bachelor&rsquo;s degree (preferred).</li><li>Experience in collections, recovery, or call center (preferred but not mandatory).</li><li>Good communication and convincing skills.</li><li>Basic computer knowledge (MS Office).</li><li>Ability to work under pressure and meet deadlines.</li></ul>Job Type: Full-timeWork Location: In person

Debt Recovery Agent

Explore 154+ Call center agent in Islamabad this May. Find roles across top companies and apply now to boost your career.

154 call center agent jobs In Islamabad

Call Centre Agent (Night Shift)

Call Center Jobs in Islamabad

Customer Service Officer (Inbound Pashto language) – ZONG Project

Customer Service Representative

Customer Success Specialist

Customer Service Representative

Debt Recovery Agent