customer service representative Jobs in Islamabad

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call centre training consultant Jobs in Islamabad

call centre training consultant

call center agent

Smart brains technologies 2.0

Job Title: Call Center Agent &ndash; Verifier &amp; Self-VerifierThe Call Center Agent &ndash; Verifier &amp; Self-Verifier is responsible for conducting outbound verification calls to confirm customer information, validate transactions, and ensure data accuracy. This role requires exceptional communication skills, strong attention to detail, and the ability to follow verification scripts and compliance guidelines. The Self-Verifier component involves independently reviewing and confirming the accuracy of one&rsquo;s own completed verifications before submission.Key Responsibilities1. Customer Verification<ul><li>Conduct verification calls to confirm customer identity, personal information, and transaction details.</li><li>Validate accuracy of documents, applications, or requests submitted through various channels.</li><li>Follow prescribed verification scripts and protocols to ensure consistency and compliance.</li></ul>2. Self-Verification Duties<ul><li>Review and double-check completed cases to ensure information is accurate and complete.</li><li>Identify errors or inconsistencies and correct them before final submission.</li><li>Maintain high accuracy rates by performing quality checks on one&rsquo;s own work.</li><li>Ensure all verification steps comply with company policies, legal regulations, and audit standards.</li></ul>3. Customer Interaction &amp; Support<ul><li>Provide clear explanations to customers regarding the purpose of verification.</li><li>Handle customer inquiries related to the verification process professionally and courteously.</li><li>Escalate complex or suspicious cases to supervisors or the fraud/risk department.</li></ul>4. Compliance &amp; Documentation<ul><li>Adhere to all regulatory, security, and confidentiality requirements.</li><li>Maintain thorough and accurate records of each interaction and verification attempt.</li><li>Follow data protection and privacy protocols</li><li>Report any irregularities, fraud attempts, or policy violations immediately.</li></ul>5. Performance &amp; Quality Assurance<ul><li>Meet or exceed assigned KPIs, including accuracy rate, call handling time, and verification completion targets.</li><li>Participate in coaching sessions, training programs, and process improvement initiatives.</li><li>Demonstrate continuous improvement in verification accuracy and customer service quality.</li></ul>QualificationsEducation<ul><li>High school diploma or equivalent required.</li><li>Additional training or certification in customer service, fraud prevention, or data verification is a plus.</li></ul>Experience<ul><li>Previous call center, customer service, or verification experience preferred.</li><li>Experience in industries such as finance, telecom, insurance, e-commerce, or BPO is advantageous.</li></ul>Skills<ul><li>Excellent verbal and written communication skills.</li><li>Strong attention to detail and accuracy.</li><li>Ability to follow strict procedures and compliance guidelines.</li><li>Good problem-solving and critical-thinking abilities.</li><li>Proficiency in using call centre software, and basic computer applications.</li><li>Ability to work independently as well as in a team.</li></ul>Behavioural Competencies<ul><li>High integrity and professionalism.</li><li>Strong sense of responsibility and accountability.</li><li>Patience and customer-centric attitude.</li><li>Ability to stay calm and focused under pressure.</li><li>Adaptability to rapid changes in processes or workflows.</li></ul>Working Conditions<ul><li>Office-based on company policy.</li><li>Shift-based schedule, including weekends or holidays if required.</li></ul>Job Types: Full-time, Part-time, Contract, Internship, FresherPay: Rs40,000.00 - Rs100,000.00 per monthWork Location: In person

Verifiers and self verifiers

Al Khial Cleaner

Excellent communication skills in English.Ability to formulate &amp; prioritize the tasks.Answering inbound calls of customers who are calling to enquire for services/products.Constantly updating self on product/services knowledge.Communicating with the customers in a polite and helpful manner over the phone.Coordination with the field team to schedule pickup/delivery.Have a sound knowledge of google map in searching area's.Booking appointments using WhatsApp/calling &amp; updating customer database.Managing COD &amp; online payment.The patience and ability to engage customers in conversation. Good sales ability.Working knowledge of relevant computer software.Excellent interpersonal and problem solving skillsThe ability to handle rejection and stress in soliciting customers.Previous experience in delivery company or in call center is preferable.Job Type: Full-time Duty Hours: 12 HoursJob Types: Full-time, FresherPay: Rs30,000.00 - Rs100,000.00 per monthEducation:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>call center or customer services: 1 year (Required)</li></ul>

Female Customer Services Representative

Decimal Solution

Shift Timings: 5:00 PM &ndash; 2:00 AM (PST) Salary Package: PKR 40,000 &ndash; 80,000 per month Employment Type: Full-timeJob OverviewDecimal Solution is looking for enthusiastic and customer-focused Customer Support Representatives (CSR) to join our growing team. The ideal candidate will have excellent English communication skills, experience in call center or customer support roles, and the ability to convert customer inquiries into confirmed appointments for the automotive industry.Key Responsibilities<ul><li>Contact and follow up with leads to convert them into scheduled appointments.</li><li>Handle inbound and outbound customer calls professionally.</li><li>Maintain accurate customer records in the CRM system.</li><li>Respond to customer inquiries and provide effective solutions.</li><li>Prepare and maintain reports using MS Excel and MS Office tools.</li><li>Ensure a high level of customer satisfaction through effective communication.</li></ul>Requirements &amp; Qualifications<ul><li>Education: Intermediate or Graduate.</li><li>Experience: Minimum 1 year of experience in customer support or call center operations.</li><li>Technical Skills: Working knowledge of CRM systems, MS Excel, and MS Office.</li><li>Communication Skills: Excellent English speaking skills (American accent preferred).</li><li>Age Requirement: 18 to 26 years.</li><li>Location Preference: Candidates from Rawalpindi or Islamabad who can join immediately will be preferred.</li></ul>How to ApplyInterested candidates are encouraged to apply by sending their CVs to:Email: hr@decimalsolution.com WhatsApp: +92 333 1111955Please mention &ldquo;CSR&rdquo; in the subject line.Application Deadline: 25 October 2025 Work Location: On-site, IslamabadJob Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Job Title: Customer Support Representative (CSR)

The Team Lead oversees the daily operations of a team of call center agents to ensure excellent customer service, smooth workflow, and achievement of performance targets. This role includes mentoring staff, handling escalations, monitoring call quality, and providing support to management for continuous process improvement.Key Responsibilities:Team Supervision &amp; Performance Management<ul><li>Lead, supervise, and motivate a team of agents to achieve daily, weekly, and monthly Targets.</li><li>Monitor agent performance through call evaluations, dashboards, and reports.</li><li>Conduct regular coaching sessions, provide feedback, and develop action plans for improvement.</li><li>Manage team schedules, attendance, breaks, and adherence to shift timings.</li></ul>Quality Assurance<ul><li>Ensure agents follow call center scripts, protocols, and compliance guidelines.</li><li>Review call recordings and provide quality feedback to maintain service standards.</li><li>Identify skill gaps and arrange necessary training or refresher sessions.</li></ul>Operational Management<ul><li>Maintain smooth workflow and ensure service-level agreements are met.</li><li>Assign tasks and manage workload distribution within the team.</li><li>Handle real-time floor management, monitor queues, and resolve operational issues promptly.</li><li>Assist with on boarding and training of new agents.</li></ul>Customer Service &amp; Escalation Handling<ul><li>Address and resolve escalated customer concerns professionally.</li><li>Support agents during difficult customer interactions and ensure resolution.</li><li>Ensure high levels of customer satisfaction and first-call resolution.</li></ul>Reporting &amp; Documentation<ul><li>Prepare daily/weekly performance reports for management review.</li><li>Track key metrics such as QA scores, attendance, and productivity.</li><li>Document coaching sessions, performance reviews, and team updates.</li></ul>Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent experience in a call center environment.</li><li>1&ndash;2 years of experience as a Team Lead or Senior Agent in a call center.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Proficiency with call centre tools, CRM systems, and performance dashboards.</li><li>Ability to manage high-pressure situations and large teams effectively.</li><li>Excellent customer handling and conflict resolution skills.</li><li>Strong understanding of QA standards, and call centre metrics.</li></ul>Key Competencies:<ul><li>Leadership &amp; People Management</li><li>Coaching &amp; Feedback</li><li>Time Management</li><li>Analytical Thinking</li><li>Decision-Making</li><li>Customer Focus</li><li>Team Collaboration</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Team Lead

Awami Financial (Private) Limited

The Trainer is responsible for developing and delivering training programs to new and existing call center agents. The role ensures agents are well-equipped with communication skills, product knowledge, customer handling techniques, and system proficiency to meet performance standards and deliver quality service.Key Responsibilities<ul><li>Conduct onboarding training for new call center agents on company policies, processes, and systems.</li><li>Deliver job-specific training covering communication skills, customer service etiquette, call handling procedures, and script adherence.</li><li>Train agents on CRM systems, call center tools, and workflows.</li><li>Prepare and update training materials, presentations, manuals, assessments, and SOPs.</li><li>Evaluate trainees through quizzes, role plays, mock calls, and assessments to gauge readiness.</li><li>Work closely with Team Leads, QA, and Operations to ensure training content aligns with current needs and trends.</li><li>Maintain training attendance, performance records, and daily/weekly batch reports.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree preferred.</li><li>Proven experience as a Trainer or Senior Agent in a call center environment.</li><li>Strong communication, presentation, and facilitation skills.</li><li>Good understanding of call center operations, customer service techniques, and system workflows.</li><li>Ability to design engaging training material.</li><li>Strong analytical and reporting skills.</li><li>Excellent command of MS Office and training tools.</li><li>Ability to manage multiple batches and handle large groups confidently.</li></ul>Job Type: Full-timeWork Location: In person

Trainer- Call Centre

Creativelogicx

We are seeking an experienced developer to build and integrate AI-powered voice agents using Twilio, Vapi. The ideal candidate should have strong knowledge of conversational AI workflows, call routing, and API integrations.*Responsibilities:** Build and optimize AI-based voice agent workflows* Integrate Twilio Voice, Studio, and Programmable APIs* Connect voice agents with CRM systems (e.g., GHL, HubSpot, etc.)* Handle call flows, scheduling, and real-time data updates* Troubleshoot call quality, routing, and automation issues*Requirements:** Strong experience with *Vapi AI Voice Agent** Hands-on experience with *AI voice assistants* (GPT, VAPI, or similar)* Solid understanding of APIs, webhooks, and backend development* Ability to work independently and deliver fast, reliable solutionsJob Type: Full-timeWork Location: In person

AI Engineer (Vapi AI Voice)

Abacus Outsourcing

Customer Service Specialist (CSS)&mdash;Walk-in Interviews at Abacus BPO, IslamabadWe are hiring dynamic customer service representatives for our ongoing international project(s). Candidates must be proficient in the English language.Bring an updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 26-Dec-2025.</li><li>Timings: 11:00 AM - 5:00 PM</li></ul>Roles Available:<ul><li>Inbound Calls</li><li>International Projects</li></ul>Requirements:<ul><li>Strong verbal proficiency in English language is a must</li><li>O' Levels A-Levels/Intermediate/Bachelor&rsquo;s or above</li></ul>* Prior experience is not required.Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>5 days a week ( Sat/Sun Off )</li><li>9-hour shift</li></ul>Contact:<ul><li>Phone: 0329-3957952</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Service Specialist (CSS)

Explore 165+ Call center agent in Islamabad this December. Find roles across top companies and apply now to boost your career.