customer support executive Jobs in Islamabad

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client service executive Jobs in Islamabad

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customer and sales engagement specialist Jobs in Islamabad

customer and sales engagement specialist

call center agent

Upskill Training Services

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 Company Description
 
 
 
 Upskill Training Services is dedicated to delivering innovative training solutions that empower individuals and organizations to achieve their professional goals. With a focus on skill enhancement and career advancement, we provide tailored programs designed to inspire growth and productivity. Our mission is to build a highly skilled workforce, enabling success in an evolving competitive landscape. Join our team to be part of an organization that values continuous learning and excellence.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for an Outbound Call Centre Agent located in Isl&amacr;m&amacr;b&amacr;d, Pakistan. The primary responsibilities include making outbound calls to potential clients, understanding their needs, responding to inquiries, and providing appropriate solutions. Agents will also be responsible for maintaining accurate records, achieving performance targets, and delivering exceptional customer service to enhance client satisfaction and achieve business goals.
 
 
 
 
 
 
 Qualifications
 
 
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 Strong communication skills, including the ability to actively listen, speak clearly, and convey information effectively
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 Customer service skills with the ability to build rapport and address client needs professionally
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 Basic computer proficiency, including the ability to document and update customer information accurately
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 Sales and negotiation skills with a focus on persuading clients and achieving targets
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 Organizational skills, attention to detail, and the ability to work in a fast-paced environment
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 Proficiency in multiple languages is a plus
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 Previous experience in a call center or sales environment is beneficial but not mandatory
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 High school diploma or equivalent; additional education or certifications in communication or business is an advantage
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 Salary Range - 50k to 70k (Plus Commission)
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 Onsite (Islamabad)
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 </ul>
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Outbound Call Centre Agent

Errands Services

Are you fluent in English communication, possess excellent selling skills, good at conversation building and a born champion with a I-CAN-DO attitude?If your answer is &quot;Yes&quot; then,We are looking for talented &amp; experienced call center agents just like you to join us as &quot;Verifier&quot; in our Sales Verification department. Keep in mind that we are based in I-8 Markaz Islamabad.Role Summary:As a verifier, you will be responsible for professionally closing the sales calls of pre-qualified customers over the phone and transfer the prospect's call. You will be provided with excellent support, training and resources to become an excellent verifier. You should perform your role professionally and in a disciplined manner to rapidly succeed as a verifier. You will be demonstrating all the skills you learned in your prior experiences as call centre agent.Role &amp; Requirements:<ul><li>You must have Minimum 1 YEAR experience on campaigns/projects as a verifier.</li><li>You must be punctual, hard-working, disciplined &amp; self-motivated with abilities to complete given tasks on time.</li><li>You will be required to take Sales and Escalation calls from the customer support/sales agents in our outbound telesales department.</li><li>An individual with profound verbal communication skills.</li><li>Someone who has desire to learn, develop, and achieve the highest standards.</li><li>You must be a target-oriented and highly motivated person.</li><li>You must be available to work full-time in USA business hoursi.e. Night Shifts (6 PM TO 4 AM).</li><li>We are an equal opportunity employer and welcome people from different genders, backgrounds, experiences, abilities and perspectives. Females working as call centre agentsare highly encouraged to apply.</li><li>Why Errands :</li></ul>We offer a supportive and growth-oriented work environment with the following benefits:&middot; Travel allowance for female candidates&middot; Annual salary increments based on performance&middot; Target-based bonuses&middot; Additional fringe benefits and performance-based incentivesJob Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In personPay: Rs70,000.00 - Rs90,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>How do you rate your English communication skills on a rate of 1-10?</li><li>On which campaign have you worked before?</li></ul>Experience:<ul><li>verification: 1 year (Preferred)</li></ul>Work Location: In person

Verifier

ibex. Pakistan

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 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
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 It is a full-time ibex. job opening in Pakistan
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 The role will be on-site in one of ibex. office in Islamabad
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 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
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 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
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 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
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 Customer Service Representative Supervisors/ Team Lead
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 Office Administrator / Operations Coordinator
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 Training Specialists
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 Cross-campaign growth for more exposure
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 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
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 Responsibilities
 
 
 
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 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
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 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
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 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
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 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
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 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
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 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
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 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
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 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
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 Exceptional verbal communication skills in English is a must
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 Candidates must possess a clear American accent to easily explain and help the customer base in US
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 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
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 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
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 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
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 Experience using CRM systems is a bonus
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 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
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 </ul>
</div>

Customer Success Specialist

ASK Development

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

inbound call center job

Urban Communications

Job Title: Inbound Cab Office TelephonistLocation: In-Office Shifts: 2 Positions Available - Night Shift Working Days: 5 Days a Week Salary: PKR 400 &ndash; 500 per hourJob OverviewWe are looking for reliable and motivated individuals to join our team as Taxi Operators. This is a fast-paced, in-office role that requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently.The ideal candidate should be organized, professional, and comfortable handling dispatch operations and customer interactions.Key Responsibilities<ul><li>Manage and coordinate taxi operations</li><li>Handle inbound and outbound calls professionally</li><li>Support account handling and daily operations</li><li>Prepare and manage basic invoicing</li><li>Monitor ongoing trips and ensure smooth service</li><li>Communicate with drivers and resolve issues promptly</li><li>Maintain accurate records of trips and schedules</li></ul>Requirements<ul><li>Prior experience in a taxi office or dispatch role</li><li>Good communication and customer-handling skills</li><li>Ability to work in a fast-paced environment</li><li>Basic computer knowledge (emails, spreadsheets, dispatch systems)</li><li>Reliable, punctual, and professional attitude</li><li>Willingness to work Night Shift</li></ul>Job Type: Full-timePay: Rs400.00 - Rs500.00 per hourAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Are you available and willing to work the night shift schedule for this position?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Operator: 2 years (Required)</li></ul>Location:<ul><li>Islamabad (Preferred)</li></ul>Work Location: In person

Inbound Cab Office Telephonist

Technical Officer &ndash; Public Response (Helpline 1166)BackgroundThe Federal Directorate on Immunization (FDI), in partnership UNICEF and supported by WHO and other partners, has established a national helpline (1166) to improve public access to accurate health related to routine immunization, polio eradication, and public health awareness.The helpline is a key component of the national risk communication strategy, enabling the public to receive timely responses to their health-related concerns. As the country continues to implement intensified immunization campaigns&mdash;especially for polio and missed routine immunization doses&mdash;1166 plays a crucial role in addressing myths, misinformation, and vaccine hesitancy.To manage technical health queries and support call center operations, Technical Officers are required to ensure quality communication, provide up-to-date public health advice, and strengthen coordination between field programs and the helpline system.Key ResponsibilitiesUnder the direct supervision of the Coordinator the Technical Officer &ndash; Helpline 1166 will:1. Respond to Escalated Health Queries:<ul><li>Address advanced or technical public queries related to routine immunization, polio vaccination, and vaccine safety.</li><li>Guide caregivers and parents on the national immunization schedule, missed doses, and vaccine availability.</li></ul>2. Strengthening Communication on Immunization:<ul><li>Provide clear and evidence-based communication to counter vaccine hesitancy and misinformation.</li><li>Explain the importance of timely immunization, especially for infants and children under five.</li></ul>3. Support Surveillance and Reporting:<ul><li>Flag any reports of adverse events following immunization (AEFIs) or vaccine refusals to supervisors and relevant focal persons for timely follow-up.</li><li>Document trends or recurring issues reported by callers to help inform risk communication strategies.</li></ul>4. Capacity Building of Call Center Agents:<ul><li>Conduct technical trainings and refreshers for 1166 frontline agents to improve their ability to answer immunization and polio-related queries.</li><li>Monitor the quality of health advice being provided and recommend improvements.</li></ul>5. Assist in Emergency Communication:<ul><li>Participate in communication response efforts during special immunization campaigns (e.g., National Immunization Days) or outbreaks.</li><li>Assist the risk communication and media relations team during urgent public health events or misinformation incidents.</li></ul>6. Support Call Center Operations:<ul><li>Help manage daily technical operations at the Sehat Tahaffuz Call Center, ensuring quick escalation and resolution of sensitive queries.</li><li>Be available for extended hours or flexible shifts, particularly during high-demand periods (e.g., campaigns or outbreak responses).</li></ul>7. Qualifications and Experience<ul><li>Minimum 3&ndash;4 years of progressively responsible experience in:</li><li>Routine immunization programs (e.g., EPI, UNICEF-supported RI)</li><li>Polio eradication campaigns or surveillance</li><li>Health communication or community engagement roles in the public health sector</li><li>Call center or helpline support within a healthcare or humanitarian setting</li></ul>8. Languages Required:English, Urdu, PashtoPay: Rs250,000.00 per monthWork Location: In person

Technical Officer Coordination – Public Response (Helpline 1166)

Global Rescue

<div>
 
 Company
 
 
 
 
 Brief Description
 
 
 
 Global Rescue is the world&rsquo;s leading membership organization providing integrated medical, security, intelligence and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue&rsquo;s unique operational model provides best-in-class services that identify, monitor, and respond to threats and emergencies. For more information, please see www.globalrescue.com.
 
 
 
 Role Overview
 
 
 
 Global Rescue is seeking a versatile and driven Software Engineer &ndash; AI/LLM Applications with a strong focus on building AI-enabled enterprise software solutions. This role is intended for a strong software engineer who has hands-on experience with enterprise application development and has moved into AI-first development using LLMs, agents, automation, and modern AI engineering tools.
 
 
 This role focuses on building production-ready features, AI agents, assistants, and intelligent workflow systems that can use tools, call APIs, integrate with enterprise applications, reason over business context, and support both short-running and long-running business processes.
 
 
 This is primarily a software engineering role focused on building AI-enabled product features within enterprise systems, not a pure data science, ML research, or AI scripting-only position.
 
 
 The role involves integrating third-party LLMs such as OpenAI, Google Gemini, Claude, and other model providers into enterprise systems, while developing AI-powered features such as chatbots, assistants, Q&amp;A systems, contextual search, RAG pipelines, workflow automation, and agentic business processes.
 
 
 You will work on prompt engineering, embedding-based customization, lightweight fine-tuning, structured outputs, tool-calling, agent evaluation, validation flows, and modern agent frameworks such as Pydantic AI, Claude Agent SDK, OpenAI Agents SDK, LangGraph, or similar tools.
 
 
 The role may also involve developing capabilities in speech-to-text, text-to-speech, audio classification, sentiment analysis, intent recognition, and emotion detection to support multimodal AI experiences. Strong software engineering fundamentals, Python skills, applied AI/LLM knowledge, and experience integrating AI into real-world production applications are essential.
 
 
 
 Responsibilities
 
 
 
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 Build, enhance, and integrate AI/LLM capabilities into enterprise applications and business systems built on any of the following technology stacks: Java, Spring Boot, Kotlin, .NET, Dynamics 365, or similar platforms, ensuring AI-enabled features are developed with strong software engineering fundamentals, clean architecture, reliable integrations, scalability, maintainability, and modern AI-first development practices.
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 Integrate, leverage, and customize LLMs such as OpenAI, Gemini, Claude, and similar providers through APIs to enhance enterprise product features including chatbots, Q&amp;A systems, contextual search, workflow automation, and AI-assisted user experiences.
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 Design, build, and deploy practical agentic AI systems that work within existing enterprise applications and are capable of handling short-running task execution as well as long-running, multi-step workflows involving APIs, databases, vector stores, and business systems.
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 Design and implement prompt engineering strategies, structured outputs, tool-calling patterns, lightweight model customization techniques, and validation flows to adapt AI capabilities to business-specific software use cases.
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 Build retrieval-augmented generation pipelines by integrating LLMs with vector stores such as FAISS, Pinecone, Qdrant, or similar platforms for reliable and dynamic knowledge grounding.
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 Develop backend services, APIs, and integration components required to connect AI/LLM features with enterprise applications, databases, internal tools, and third-party systems.
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 Develop AI components for speech processing, including speech-to-text, text-to-speech, audio classification, and voice-based workflows using tools and services such as Whisper, Google Speech APIs, Azure Speech, or similar platforms.
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 Implement NLP and classification features such as sentiment analysis, intent recognition, entity extraction, summarization, and emotion detection using open-source libraries, cloud services, or third-party APIs.
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 Follow an AI-first development approach by actively using modern AI coding assistants, LLM-based development tools, automation techniques, and rapid prototyping to improve productivity, code quality, debugging, documentation, and delivery speed.
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 Collaborate with product, engineering, and business teams to identify opportunities where AI can improve workflows, automate repetitive tasks, enhance user experience, or support better decision-making.
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 Develop clean, efficient, maintainable, and testable code using Python and/or relevant enterprise technology stacks, and actively participate in peer reviews, debugging, testing, CI/CD workflows, and MLOps/LLMOps-related activities.
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 Monitor AI model performance, response quality, latency, token usage, and cost in production, and apply best practices for scalability, reliability, security, and cost-efficiency.
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 Implement AI safety, validation, guardrails, error handling, fallback behavior, and evaluation checks to improve reliability of LLM-based workflows.
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 Document workflows, implementation details, prompt strategies, model behavior, evaluation results, and integration patterns for cross-functional collaboration and long-term maintainability.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Artificial Intelligence, Data Science, or a related field.
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 4+ years of software development experience, including 2&ndash;3 years of hands-on experience building enterprise applications using any of the following technology stacks: .NET, Java, Spring Boot, Dynamics 365, or similar systems, along with 1&ndash;2 recent years of hands-on AI/LLM application development, preferably within an enterprise stack or using Python.
 </li>
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 Practical experience integrating LLMs through APIs such as OpenAI, Gemini, Claude, or similar providers.
 </li>
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 Strong understanding of prompt engineering, embeddings, model customization techniques, and basic LLM evaluation approaches.
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 Experience building AI agents, agentic workflows, or tool-using LLM applications that interact with APIs, databases, vector stores, and enterprise systems.
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 Familiarity with modern AI/agent frameworks such as Pydantic AI, Claude Agent SDK, LangGraph, OpenAI Agents SDK, or similar tools.
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 Knowledge of RAG architectures, vector databases such as Qdrant, Pinecone, Chroma, or FAISS, and common NLP tasks including summarization, sentiment analysis, entity recognition, and intent detection.
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 Experience with audio-based AI applications such as speech-to-text, text-to-speech, audio classification, and emotion or sentiment detection.
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 Experience with REST APIs, FastAPI or similar backend frameworks, microservices, Docker, cloud platforms such as AWS, and GPU-enabled environments.
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 Understanding of production concerns for LLM-based and agentic systems, including observability, latency, cost management, error handling, permissions, prompt/version management, security, and scalable deployment.
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 Strong problem-solving skills, software design fundamentals, ownership mindset, and ability to work collaboratively in a team environment.
 
 
 </li>
 </ul>
 
 LOCATION:
 
 Islamabad
 
 
 
 COMPENSATION:
 
 Based on experience + bonus + benefits
</div>

Software Engineer – AI/LLM Applications

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