receptionist

customer support engineer Jobs in Islamabad

customer support engineer

customer support representative (csr) Jobs in Islamabad

customer support representative (csr)

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assistant manager sales Jobs in Islamabad

assistant manager sales

call center agent

Pixelizio Private LTD

We are looking for a motivated and confident Call Centre Agent with experience in outbound calling. The ideal candidate will have strong communication skills and the ability to engage potential clients, handle inquiries, and convert leads into confirmed bookings for a skin aesthetics business. It will be on site job in PWD.Key Responsibilities:<ul><li>Make outbound calls to potential and existing leads</li><li>Provide information about skin aesthetic services and treatments</li><li>Understand customer needs and guide them to suitable services</li><li>Handle client inquiries professionally and build rapport</li><li>Schedule and confirm appointments in the system</li><li>Maintain accurate records of calls and bookings</li><li>Follow up with leads to increase conversion rates</li></ul>Requirements:<ul><li>Previous experience in outbound calling or call centre role</li><li>Excellent communication and interpersonal skills</li><li>Confident, persuasive, and customer-focused approach</li><li>Basic computer skills and ability to use booking/CRM systems</li><li>Ability to work with targets and meet KPIs</li></ul>Preferred Skills:<ul><li>Experience in beauty, skincare, or aesthetics industry (a plus)</li><li>Strong sales or lead conversion skills</li><li>Good time management and organizational skills</li></ul>Pay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Call Centre Sales Agent

Oak Street Technologies

We are seeking a Travel Consultant to join our dynamic inbound call center team. The ideal candidate will have excellent English communication skills, a customer-first attitude, and the ability to handle inquiries professionally and efficiently.Key Responsibilities:<ul><li>Answer incoming customer calls and provide accurate, timely information.</li><li>Resolve customer concerns, complaints, and inquiries with professionalism.</li><li>Maintain a high level of customer satisfaction by delivering exceptional service.</li><li>Update customer records and document interactions in the system.</li><li>Adhere to company policies and call handling procedures.</li></ul>Requirements:<ul><li>Fluent in English with excellent verbal and written communication skills.</li><li>Previous experience in customer service (preferred but not required).</li><li>Strong problem-solving skills and ability to handle customer concerns with patience.</li><li>Basic computer proficiency and familiarity with CRM systems.</li><li>Ability to work in a fast-paced environment and handle multiple inquiries efficiently.</li><li>Willing to work from 2 PM to 11 PM.</li></ul>Application Question(s):<ul><li>Willing to work 6 days a week</li><li>Comfortable working from 2PM to 11PM</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Travel Consultant

AKY Services Pvt. Ltd

Location: Plot 195, 2nd Floor, Street 1, I-10/3, Islamabad Job Type: Full-TimeJob Description: We are actively hiring experienced and fresh Medicare Verifiers for a fast-growing campaign. If you know how to handle calls, verify clients, and close with confidence&mdash;this is where the real money is.What You&rsquo;ll Do:<ul><li>Verify Medicare leads over calls</li><li>Confirm customer eligibility and details</li><li>Maintain call quality &amp; accuracy</li><li>Work closely with the sales team</li></ul>Who We&rsquo;re Looking For:<ul><li>Good English communication skills</li><li>Call center experience preferred (Medicare/ACA is a BIG plus)</li><li>Confident, active, and target-driven</li><li>Night shift availability</li></ul>Salary &amp; Perks:<ul><li>Basic + Commission: 60,000 &ndash; 150,000+ PKR</li><li>High earning potential (no cap on incentives)</li><li>Weekly/Monthly bonuses</li><li>Professional &amp; energetic environment</li></ul>Why Join Us?<ul><li>High-paying campaign (real earning potential)</li><li>Fast hiring process</li><li>Growth opportunities for top performers</li></ul>Apply Now: Send your CV via Indeed or WhatsApp at 0327-6504800 | 0310-5358023Job Type: Full-timePay: Rs60,000.00 - Rs150,000.00 per monthWork Location: In person

Call Center Verifiers – Medicare

Walee Technologies

Location: Islamabad (On-site) I-9 Islamabad Hakeem Easy Finance is looking for a Jr. Recovery Officer to join our growing team in Islamabad. If you're passionate about helping customers, have strong communication skills, and are eager to grow in a fast-paced fintech environment, we want to hear from you!Key Responsibilities:1. Respond to customer inquiries via phone calls, resolving issues related to loan applications, disbursements, repayments, or account status.2. Make outbound calls for follow-ups, repayment reminders, and customer feedback collection.3. Guide users through the mobile application and educate them on how to use the platform effectively.4. Provide accurate, valid, and complete information by using the right methods and tools.5. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.6. Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.7. Escalate unresolved issues to the relevant departments (tech, recovery, finance) as per standard operating procedures.8. Meet individual and team performance targets (KPIs) such as call quality, average handling time (AHT), and customer satisfaction scores.9. Adhere to data protection and confidentiality guidelines when handling customer information.Requirements:<ul><li>Fresh graduates or up to 1 year of experience in customer service or a call center environment.</li><li>Excellent written and verbal communication skills in English and/or Urdu.</li><li>Tech-savvy and comfortable using CRM tools and online platforms.</li><li>Ability to multitask and stay organized under pressure.</li><li>A positive attitude and eagerness to learn.</li></ul>Salary &amp; Benefits: PKR 40,000/month ONLYJob Type: Full-time (9AM to 6PM or 10AM to 7PM), Ramzan timings: 9AM to 4PMWork Location: In personPay: Rs40,000.00 per monthWork Location: In person

Customer Support (Recovery Officer)

HRPSP - Your Strategic HR Partner

ob Opportunity: Customer Care Executive (Premium Category)Locations: IslamabadWe&rsquo;re hiring energetic and customer-focused individuals to join our Premium Customer Care Team! If you&rsquo;re passionate about providing exceptional service and growing your career &mdash; this is your chance!Position: Customer Care Executive Job Type: Full-timeCompensation &amp; Benefits:<ul><li>Base Salary: PKR 45,000</li><li>Incentives: Up to PKR 15,000 (based on performance)</li><li>Medical Insurance &ndash; Comprehensive health coverage</li><li>Free Home Internet &amp; Smart TV Facilities</li><li>Work-from-Home Option (based on eligibility/performance)</li></ul>Requirements:<ul><li>Education: Minimum Intermediate (bachelor&rsquo;s preferred)</li><li>Experience: 6 months &ndash; 2 years in a call center (International experience preferred)</li><li>Age Limit: 18&ndash;35 years</li><li>Language: Fluent English (spoken &amp; written)</li><li>Excellent communication, problem-solving, and interpersonal skills</li></ul>Responsibilities:<ul><li>Handle inbound/outbound customer calls professionally</li><li>Provide online support and resolve customer inquiries</li><li>Follow up on service requests and coordinate with the operations team</li><li>Assist in sales lead generation and service verification</li></ul>Shift Timings:<ul><li>Rotational (Morning, Evening, Night)</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Care Executive (Premium Category)

ibex. Pakistan

<div>
 ibex. Pakistan is offering an exciting fresh job opportunity in Islamabad! We are looking for a Customer Success Specialist within the operations department who will be responsible for handling a large number of incoming calls for customer issues and inquiries on a daily basis.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach.
 
 
 Having prior experience in dealing with international customers &ndash; even better if they were based in USA &ndash; is a big plus. But above that, the candidate should have a can-do attitude, good work ethics and be passionate about working in a dynamic customer support environment.
 
 
 
 PS:
 
 A sense of humor would help too!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
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 It is a full-time ibex. job opening in Pakistan
 </li>
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 The role will be on-site in one of ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per requirements of operational needs (with fair scheduling practices)
 </li>
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 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This ibex. job role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
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 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
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 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
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 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
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 Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region
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 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
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 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
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 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
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 Staying up to date with latest updates on CRM and other systems information, process changes and future updates
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 Exceptional verbal communication skills in English is a must
 </li>
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 Candidates must possess a clear American accent to easily explain and help the customer base in US
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 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
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 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
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 Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting
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 Experience using CRM systems is a bonus
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 Fresh graduates and students searching for entry-level roles or call center jobs in Islamabad are encouraged to apply
 </li>
 </ul>
</div>

Customer Success Specialist

Nayab Labs & Diagnostic Centre

Job Summary:Nayab Labs &amp; Diagnostic Centre is seeking a dedicated and professional Customer Relations Officer / Call Centre Operator to manage patient communications, handle inquiries, and ensure exceptional customer service. The ideal candidate will serve as the first point of contact for patients and clients, maintaining a high standard of professionalism and accuracy in all interactions.Key Responsibilities:<ul><li>Handle inbound and outbound calls in a courteous and professional manner</li><li>Provide accurate information regarding laboratory tests, services, pricing, and timings</li><li>Book appointments and coordinate with relevant departments</li><li>Address patient queries, complaints, and feedback efficiently</li><li>Maintain proper call records and update patient data in the system</li><li>Ensure compliance with company policies, confidentiality, and data privacy standards</li><li>Follow up with patients regarding reports, appointments, and services</li><li>Coordinate with collection points and lab staff for smooth operations</li><li>Promote company services where appropriate</li></ul>Requirements:<ul><li>Minimum Intermediate / Bachelor&rsquo;s degree preferred Medical Lab Technologist qualification.</li><li>Proven experience in a call centre or customer service role (healthcare experience is a plus)</li><li>Excellent communication and interpersonal skills</li><li>Strong command of Urdu and basic English (spoken &amp; written)</li><li>Good computer skills and familiarity with Medicube/software systems</li><li>Ability to handle pressure and manage multiple tasks efficiently</li><li>Professional attitude and problem-solving skills</li></ul>Working Hours:<ul><li>Shift-based (including evening/weekend shifts if required)</li></ul>How to Apply:Interested candidates can apply via Indeed or send their updated CV to: hr@nayablabs.comJob Types: Full-time, ContractWork Location: In person

Customer Service Representative

Explore 97+ Call center agent in Islamabad this May. Find roles across top companies and apply now to boost your career.