customer service representative

customer success manager Jobs in Islamabad

customer success manager

business development representative- call center agent Jobs in Islamabad

call center agent

call centre assistant

customer services representative

The Hive

Duties &amp; responsibilities<ul><li>Handle inbound and outbound calls to engage with potential clients and members.</li><li>Generate leads by effectively communicating the value propositions of The Hive&rsquo;s coworking spaces.</li><li>Provide accurate and detailed information to prospective clients about our services, pricing, and availability.</li><li>Assist in scheduling tours and meetings for prospective clients with the Community and Sales teams.</li><li>Provide excellent customer service by addressing inquiries, complaints and resolving issues promptly.</li><li>Perform feedback calling for leads that are either lost or won, gathering insights to improve service and sales strategies.</li></ul>Qualifications<ul><li>Proven experience in a customer service or sales role.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational skills and attention to detail.</li><li>Proficiency in using CRM software is a plus</li><li>A proactive and positive attitude with a strong desire to achieve targets.</li><li>Fluency in English is required.</li></ul>What we offer<ul><li>Competitive salary and performance-based incentives.</li><li>A collaborative and innovative work environment.</li><li>Opportunities for career growth and professional development.</li></ul>Job Type: Full-timeWork Location: In person

Customer Services Representative

Rent Islamabad PVT LTD

Job Title: Customer Service Representative (CSR) &ndash; SalesCompany: Provoxio Pvt LtdJob Description: Provoxio Pvt Ltd is looking for a motivated and confident Customer Service Representative (CSR) to join our team. This is an on-site role focused on sales through cold calling, requiring strong communication skills and the ability to engage potential customers effectively.Key Responsibilities:<ul><li>Conduct cold calls to potential clients</li><li>Promote and sell company services/products</li><li>Handle customer queries professionally</li><li>Build and maintain customer relationships</li><li>Achieve daily and monthly sales targets</li><li>Maintain accurate records of calls and sales</li><li>Demonstrate good communication skills</li><li>Utilize prior sales experience to improve performance</li></ul>Job Timings: 3:00 PM &ndash; 12:00 AMSalary: PKR 40,000 &ndash; 60,000 (based on experience and performance)Requirements:<ul><li>Strong communication and interpersonal skills</li><li>Previous experience in sales is required</li><li>Basic sales and negotiation skills</li><li>Ability to work in a fast-paced environment</li><li>Previous call center experience is a plus</li></ul>Location: On-site (Office-based role)Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

English Speaking Call Center Sales Specialist(Evening Shift)

Wurfel-IT (Pvt) Ltd.

Job Summary: The Customer Sales Representative (CSR) is responsible for managing inbound and outbound customer interactions, driving sales, and delivering high-quality service. The role requires strong communication skills, a sales-driven approach, and the ability to perform in a fast-paced, target-oriented call center environment.Key Responsibilities:<ul><li>Handle high-volume inbound and outbound calls in a professional manner</li><li>Identify customer needs and recommend suitable products/services</li><li>Achieve daily, weekly, and monthly sales and conversion targets on Home improvement campaign.</li><li>Provide accurate information and resolve customer inquiries efficiently</li><li>Handle objections effectively and close sales</li><li>Maintain detailed records of customer interactions in CRM systems</li><li>Follow call scripts, SOPs, and quality assurance standards</li><li>Ensure high customer satisfaction and adherence to KPIs</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of call center experience (mandatory)</li><li>Excellent English communication skills with a clear and neutral accent</li><li>Strong sales, negotiation, and objection-handling skills</li><li>Proven ability to meet or exceed sales targets</li><li>Ability to work in a target-driven and fast-paced environment</li><li>Strong problem-solving and interpersonal skills</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs150,000.00 per monthWork Location: In person

Verifier - Home Improvement

AEG Consulting

We are hiring Area Sales Officers on behalf of our client.Requirements:<ul><li>Prior experience as a Medical Sales Representative or Medical Device Sales Representative</li><li>Up to 2 years of relevant sales experience</li><li>Strong communication and relationship-building skills</li><li>Willingness to travel within the assigned territory</li></ul>Key Responsibilities:<ul><li>Promote medical devices to healthcare professionals</li><li>Achieve assigned sales targets</li><li>Build and maintain strong customer relationships while ensuring effective market coverage</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Area Sales Officer (ASO) – Medical Devices

ibex. Pakistan

<div>
 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site job in ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
 </li>
 <li>
 Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 </ul>
</div>

Client Support Specialist

Think Higher Consultants

Job Overview: The Customer Service Representative plays a key role in ensuring a smooth and professional client experience while assisting with the day-to-day administrative functions of a visa consultancy firm. This position serves as the first point of contact for clients and requires excellent communication skills, a professional attitude, and the ability to handle confidential information responsibly.Key Responsibilities:<ul><li>Greet and assist clients in a courteous and professional manner, both in person and through phone or email communication</li><li>Provide clear and accurate information about visa services, processes, and appointment scheduling</li><li>Manage appointment bookings, confirmations, and updates efficiently</li><li>Follow up with clients regarding documentation, fees, and application progress</li><li>Handle client queries, concerns, and complaints with patience and professionalism</li><li>Ensure the confidentiality and security of all client-related and immigration information</li></ul>Administrative Duties:<ul><li>Maintain well-organized client records, files, and documentation systems</li><li>Assist consultants with administrative support related to ongoing cases</li><li>Perform data entry, prepare basic reports, and draft routine communications</li><li>Monitor office inventory and contribute to smooth daily office operations</li><li>Coordinate with team members and departments to ensure efficient workflow</li><li>Adhere to company policies and operational procedures at all times</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in any relevant field</li><li>1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service-based industry is an advantage but not required)</li><li>Strong command of English, both spoken and written</li><li>Excellent communication and interpersonal abilities</li><li>Professional demeanour with punctuality and discipline</li><li>Basic knowledge of computer systems and office software</li><li>Ability to manage multiple tasks and perform well under pressure</li></ul>Job Type: Full-timeWork Location: In person

Customer Service Representative

MNA Transport & Logistics LLC

<div>
 
 
 
 🚛 Sales Development Representative (Cold Calling Agent) &ndash; Truck Dispatch Industry (US Market)
 
 
 
 We are a fast-growing company in the
 
 US Truck Dispatch &amp; Logistics industry
 
 and are looking for
 
 motivated, confident, and energetic individuals
 
 to join our team as
 
 Sales Development Representatives (SDRs)
 
 .
 
 
 In this role, you will connect with trucking companies across the United States, introduce our dispatch services, and onboard carriers to work with our professional team.
 
 
 This is an excellent opportunity for individuals with strong communication skills and a passion for sales.
 
 Fresh graduates and entry-level candidates are highly encouraged to apply &mdash; full training will be provided.
 
 
 📍
 
 Job Details
 
 <ul>
 <li>
 
 Location:
 
 On-site
 </li>
 <li>
 
 Shift:
 
 6:00 PM &ndash; 3:00 AM (Night Shift &ndash; US Market)
 </li>
 <li>
 
 Industry:
 
 Truck Dispatch / Logistics
 </li>
 <li>
 
 Job Type:
 
 Full-time
 </li>
 </ul>
 🎯
 
 Key Responsibilities
 
 <ul>
 <li>
 Conduct outbound cold calls to trucking companies across the United States
 </li>
 <li>
 Introduce and clearly explain our dispatch services to potential carriers
 </li>
 <li>
 Build rapport and establish long-term relationships with clients
 </li>
 <li>
 Generate interest and successfully onboard new carriers
 </li>
 <li>
 Maintain accurate call logs, notes, and follow-ups
 </li>
 </ul>
 ✅
 
 Requirements
 
 <ul>
 <li>
 Strong English communication and persuasion skills
 </li>
 <li>
 Confidence in speaking with international clients
 </li>
 <li>
 Basic understanding of sales, cold calling, or customer interaction
 </li>
 <li>
 Ability to work night shifts (US market hours)
 </li>
 <li>
 Freshers are welcome &mdash; training will be provided
 </li>
 </ul>
 💰
 
 What We Offer
 
 <ul>
 <li>
 Competitive base salary
 </li>
 <li>
 Attractive performance-based incentives (up to PKR 150,000+)
 </li>
 <li>
 Professional, supportive, and growth-focused work environment
 </li>
 <li>
 Clear career growth opportunities in the US logistics industry
 </li>
 </ul>
 📩
 
 How to Apply
 
 
 Interested candidates can apply via LinkedIn or send their resume to:
 
 
 📧
 
 hr@mnatransport.com
 
 
 
 📱
 
 WhatsApp:
 
 +92 315 7866363
 
 
 
 
</div>

Outbound Sales Executive – US Trucking & Logistics

Explore 307+ Customer services representative in Islamabad this April. Find roles across top companies and apply now to boost your career.