customer service representative Jobs in Islamabad

customer service representative

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channel sales representative

customer care executive Jobs in Islamabad

customer care executive

customer care representative Jobs in Islamabad

customer care representative

customer service officer Jobs in Islamabad

customer service officer

customer services representative

Pentagon Food Group Ltd

Job Title: Customer Service RepresentativeLocation: Phase 7, Bahria Town Rawalpindi (On-site)Office Timings: 02:00pm to 11:00pm (Sun to Fri) Employment Type: Full-timePFG Group &ndash; VisionTo become the world&rsquo;s largest and most respected food Corporation &mdash; delivering high-quality, sustainable, and ethically managed food solutions to every plate, everywhere. Through full vertical integration and operational excellence, we will reinvent the way food is sourced, distributed, and experienced. We will lead the digital transformation of the global food supply chain empowered by innovation and guided by our core values of Responsibility, Excellence, Sustainability, Passion, Ethics, Commitment, and Teamwork (RESPECT). We will build a future where technology, transparency, and trust will define every bite.PFG Group &ndash; MissionPFG Group delivers trusted, high-quality food solutions to the Fast Food, QSR, and wholesale sectors across Pakistan and the United Kingdom. Through operational excellence, ethical sourcing, and a commitment to innovation, we are laying the foundation for a fully integrated, technology-driven food supply chain &mdash; guided by our core values of RESPECT.Customer Services Department &ndash; MissionTo become the most customer-obsessed service team in the industry &mdash; resolving issues with speed, empathy, and precision, and turning every challenge into an opportunity to deepen trust.Job SummaryThe Customer Service Officer is responsible for delivering exceptional service to customers by handling inquiries, resolving complaints, and ensuring smooth order processing. This role supports the Customer Service Team Lead in maintaining high service standards and contributes to the overall mission of customer obsession and operational excellence.Key ResponsibilitiesCustomer Interaction &amp; Support<ul><li>Respond to customer inquiries via phone, email, and CRM platforms.</li><li>Provide accurate information regarding products, orders, deliveries, and returns.</li><li>Handle complaints with empathy and professionalism, ensuring timely resolution.</li></ul>Order Processing &amp; Coordination<ul><li>Process customer orders accurately using CRM and ERP systems.</li><li>Coordinate with logistics, Tele sales, and credit control teams to ensure timely delivery and issue resolution.</li><li>Monitor order status and proactively communicate updates to customers.</li></ul>CRM Management<ul><li>Enter and update customer data in the CRM system with accuracy.</li><li>Track and manage open tickets, ensuring closure within defined SLAs.</li><li>Escalate unresolved issues to the Team Lead or relevant departments.</li></ul>Customer Satisfaction &amp; Feedback<ul><li>Collect and log customer feedback to identify service improvement opportunities.</li><li>Participate in service quality audits and implement corrective actions as directed.</li><li>Strive to exceed customer expectations in every interaction.</li></ul>Team Collaboration<ul><li>Work closely with other team members to ensure consistent service delivery.</li><li>Support training initiatives and share best practices within the team.</li><li>Assist in maintaining holiday cover plans and ensuring service continuity.</li></ul>Ownership &amp; Accountability<ul><li>Take responsibility for assigned tasks and follow through to completion.</li><li>Demonstrate initiative in resolving issues and improving processes.</li><li>Uphold the company&rsquo;s values of RESPECT in all customer interactions.</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Services Representative

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails, and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer.
 
 
 What you&rsquo;ll do as the Customer Service Representative
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Maintain performance standards of telephone, email, and ZAC cases support set by Customer Service Supervisor
 </li>
 <li>
 Research each customer&rsquo;s problem to ensure customer satisfaction.
 </li>
 <li>
 Call back customers who left messages during scheduled callback times.
 </li>
 <li>
 Track each customer call with entries into ZAC.
 </li>
 <li>
 Document and track calls and follow up with notes.
 </li>
 <li>
 Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation.
 </li>
 <li>
 Assist with other projects as necessary.
 
 
 </li>
 </ul>
 
 Required Experience
 
 
 
 What will you bring to the team:
 
 
 <ul>
 <li>
 Complete Bachelor&rsquo;s Degree
 </li>
 <li>
 Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced &amp; dynamic environment
 </li>
 <li>
 Previous experience w/telephone customer service
 </li>
 <li>
 Excellent customer service skills
 </li>
 <li>
 Excellent typing and writing skills.
 </li>
 <li>
 Basic CRM knowledge
 </li>
 <li>
 Logical troubleshooting and organizational skills
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 8:00 PM to 05:00 AM (Pk time)
</div>

Customer Service Representative

Swismax Solutions

Key Responsibilities:<ul><li>Get new clients and deal with client internationally &amp; nationally</li><li>Build and maintain strong relationships with clients and prospects.</li><li>Present and promote website development and other services &amp; products to existing and potential customers.</li><li>Meet or exceed sales targets and KPIs.</li><li>Understand customer needs and provide tailored solutions.</li><li>Negotiate terms, close deals, and ensure customer satisfaction.</li><li>Track sales progress and prepare regular reports.</li><li>Stay updated on industry trends and competitor activities.</li></ul>Qualifications:<ul><li>Proven experience as a Sales Representative or in a similar sales role.</li><li>Excellent communication, negotiation, and interpersonal skills.</li><li>Strong organizational and time-management abilities.</li><li>Ability to work independently and in a team environment.</li></ul>Job Type: Full-timeWork Location: In person

Business Development for IT Company

Red Star Technologies Pvt. Ltd.

We are looking for a Customer Support Representative with strong English communication skills and a passion for helping others. In this role, you will be the first point of contact for our customers &mdash; ensuring their questions are answered, issues are resolved, and they receive an exceptional experience every time.Key Responsibilities:<ul><li>Handle customer inquiries via phone, email, or chat in a professional and timely manner.</li><li>Provide accurate information about company products and services.</li><li>Resolve customer complaints effectively and follow up to ensure satisfaction.</li><li>Maintain detailed records of all interactions using internal systems.</li><li>Collaborate with internal teams to improve customer experience and service quality.</li><li>Identify opportunities to enhance support processes.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (Completed).</li><li>1&ndash;2 years of experience in a customer service or support role.</li><li>Excellent English communication skills &mdash; both verbal and written.</li><li>Strong interpersonal, problem-solving, and multitasking abilities.</li><li>Proficiency with computers and familiarity with CRM tools is a plus.</li></ul>What We Offer:<ul><li>Competitive salary package.</li><li>Growth and learning opportunities within the company.</li><li>Friendly and collaborative work environment.</li><li>Performance-based incentives.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Representative

The Hassol

Job Summary:We are looking for a proactive and customer-focused Outbound Customer Service Representative / Sales Executive to handle outbound calls. The ideal candidate is someone who thrives in a fast-paced environment and is passionate about delivering excellent customer experiences while contributing to sales targets.Key Responsibilities:<ul><li>Make outbound calls to potential and existing customers to promote products and services.</li><li>Understand customer requirements and offer tailored solutions to meet their needs.</li><li>Present product features, benefits, pricing, and promotional offers effectively to drive sales.</li><li>Generate leads, follow up on inquiries, and convert prospects into confirmed orders.</li><li>Accurately process sales orders and ensure timely coordination for delivery.</li><li>Maintain and update customer records, leads, and sales data in CRM and Google Sheets.</li><li>Prepare quotations, proposals, and invoices as needed.</li><li>Coordinate with vendors and internal teams to ensure smooth order fulfillment.</li><li>Conduct regular follow-ups with customers to ensure satisfaction and encourage repeat business.</li><li>Handle customer objections and resolve issues to maintain positive relationships.</li><li>Gather customer feedback to improve products and services.</li><li>Collaborate with internal departments to align sales efforts with business goals.</li><li>Meet and exceed assigned outbound sales and service targets.</li><li>Maintain detailed records of all calls, responses, and outcomes.</li><li>Adhere to company communication protocols and reporting standards.</li></ul>Required Skills &amp; Qualifications:<ul><li>Strong communication and interpersonal skills.</li><li>Proven experience in customer service and/or outbound sales.</li><li>Good command of English (both written and spoken).</li><li>Familiarity with CRM systems and Google Sheets.</li><li>Ability to multitask, prioritize, and manage time effectively.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs80,000.00 - Rs90,000.00 per monthWork Location: In person

Outbound Customer Service Representative / Sales Executive

BI COMMUNICATIONS

Job Title: Customer Care Representative Job Description: We are looking for confident and articulate Customer Care Represenative who possess excellent communication and interpersonal skills. The ideal candidates should come from a strong English-medium background (preferably from schools like Beaconhouse, Roots, or other reputable institutions) and have a natural ability to engage customers with clarity and professionalism.Key Responsibilities:Communicate effectively with clients via phone, email, and chat to promote products/services.Build and maintain positive relationships with customers.Identify customer needs and provide accurate product information.Follow up on leads and close sales professionally.Maintain records of customer interactions and sales in the system.Achieve individual and team sales targets.Requirements:Excellent verbal and written English communication skills (grammar and pronunciation must be strong).Confident, persuasive, and well-spoken personality.Strong interpersonal and problem-solving skills.Preferably from English-medium background (Beaconhouse, Roots, or similar institutions).Previous sales or call-handling experience is a plus but not mandatory.Must be target-oriented and self-motivated.Basic computer literacy (MS Office, email, CRM software).What We Offer:Competitive salary and attractive commission structure.Training and skill development sessions.Positive and supportive work environment.Growth opportunities based on performance.Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Care Representative

Explore 645+ Customer services representative in Islamabad this November. Find roles across top companies and apply now to boost your career.

645 customer services representative jobs IN Islamabad

Customer Services Representative

Customer Service Representative

Customer Service Representative

Business Development for IT Company

Customer Support Representative

Outbound Customer Service Representative / Sales Executive

Customer Care Representative