csr - customer service representative Jobs in Rawalpindi Pakistan

csr - customer service representative

customer service representative Jobs in Rawalpindi Pakistan

customer service representative

accounts support executive Jobs in Rawalpindi Pakistan

accounts support executive

client success representative (usa based b2b) Jobs in Rawalpindi Pakistan

client success representative (usa based b2b)

client support executive Jobs in Rawalpindi Pakistan

client support executive

inbound customer support

Alpha Beta Partners Ltd (UK based company)

Introduction to CompanyEstablished in 1989, Metropolitan Warehouse &amp; Delivery (MWD) is a leading provider of premier White Glove furniture delivery services in the USA. With operations in 44 cities across the USA and a dedicated team of over 1,200 professionals, MWD specializes in ECommerce furniture delivery, warehousing, and comprehensive white-glove delivery solutions.Job Specifications<ul><li>Time: 6:00 PM - 3:00 AM</li><li>Location: Plaza 145, Civic Center, Phase IV, Bharia Town, Rawalpindi</li><li>Job Type: Onsite - Full Time</li><li>Education: Bachelor&rsquo;s any field (Under Bachelor's CVS won&rsquo;t be entertained)</li><li>Experience: 2+ Year in US Sales/Support Customer Services</li><li>Skill Set: CRM. American Accent English</li></ul>Job Description<ul><li>Exceptional and clear communication skills in English are essential.</li><li>At least 2 or more years of experience working with US clients in a direct role.</li><li>Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone and email ensuring a positive and satisfactory resolution.</li><li>Has good analytical and problem-solving skills to deal with difficult customers at times.</li><li>Maintain accurate records: Document customer interactions, issues and resolutions accurately in order to communicate within cross functional teams of the organization.</li><li>Manage and prioritize multiple concerns simultaneously.</li><li>Strong grip on MS Excel and other customer support tools.</li><li>Collaborating with account management team to resolve issues in timely manner.</li></ul>Employee Benifits<ul><li>Market Competetive Salaries</li><li>Promotions &amp; Yearly increments (Based on Performance)</li><li>EOBI &amp; Gratuity</li><li>2 Yearly Bonuses</li><li>Medical Insurance (Employee, Spouce &amp; Children)</li><li>Life Insurance</li><li>Employee Health Care Program (Gym, Kitchen/Mess Services, Inhouse doctor)</li><li>Employee Social Activity Program (Tours, Office Celebrations, Team collaboration)</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Inbound Support: 1 year (Preferred)</li></ul>Language:<ul><li>Professional English (Preferred)</li></ul>Work Location: In person

Inbound Customer Support

Kaizen Global (smc) pvt ltd

Job Opening: Customer Support Representative (CSR)Company: Kaizen Global Location: 6th Road, Rawalpindi Timings: 3 shifts from 8:00 AM &ndash; 4:00 PM | 4:00 PM - 12 AM | 12 AM - 8 AM Salary: 25,000 to 30,000 (40,000 after probation)Kaizen Global is seeking a Customer Support Representative (CSR) to assist customers with our own project by handling inbound queries via phone calls and live chats. If you possess strong communication skills and a customer-first attitude, this opportunity is ideal for you.Responsibilities:<ul><li>Handle inbound customer queries professionally</li><li>Provide accurate information and timely resolutions</li><li>Record customer interactions and feedback</li><li>Coordinate with internal teams when needed</li><li>Maintain a positive and helpful attitude</li></ul>Requirements:<ul><li>Qualification: FA, FSC, or enrolled in a university</li><li>Good communication &amp; writing skills</li><li>Basic computer knowledge</li><li>Ability to work in a fast-paced environment</li></ul>Apply Now:Send your updated CV to: hr@thekaizenglobal.comJob Type: Full-timePay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Support Representative (CSR)

AWT Investmens

Job SummaryThe CSR Executive will be responsible for handling both inbound and outbound calls, ensuring efficient customer service, and achieving Customer services and campaign goals. Inbound calls will involve addressing customer queries, providing product information, and resolving issues, while outbound calls will be targeted at running promotional campaigns, surveys, or marketing offers and call back confirmations. This individual will provide high-quality support and communication to customers, demonstrating professionalism and a proactive approach to service delivery.Inbound Call Handling:<ul><li>Respond to customer inquiries regarding products, services, transaction status, and account related issues in a timely and professional manner.</li><li>Provide accurate information about products and services</li><li>Resolve customer complaints or issues by providing solutions, continuous follow ups to ensure resolution.</li><li>Update customer records and document details of calls using the customer relationship management (CRM) system.</li><li>Address inquiries, service interruptions, and product-related concerns, ensuring all queries are handled efficiently.</li><li>Handle escalations when necessary, ensuring prompt resolution or referral to a supervisor.</li></ul>Outbound Call Campaigns:<ul><li>Conduct outbound calls for ongoing campaigns, promotions, and surveys with an emphasis on achieving set targets.</li><li>Engage customers through effective communication to promote products, services, or special offers.</li><li>Track and follow-up on leads or prospects generated through outbound calls.</li><li>Record and maintain call activity data accurately to provide feedback and improve the campaign process.</li><li>Achieve daily, weekly, and monthly targets for call volumes, sales, and customer satisfaction.</li></ul>Education:Bachelors in Business Administration/Financial Accounting/ or equivalent.ExperienceProven experience in a call center or customer service role (preferred).Job Types: Full-time, FresherPay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

CSR Executive

MWA MARKETING

We are seeking an experienced Inbound Sales Executive to join our dynamic sales team. The ideal candidate must have hands-on experience working with major U.S. cable and internet providers such as DIRECTV, AT&amp;T, Spectrum, or similar services.This role involves handling inbound customer inquiries, converting leads into sales, and processing customer orders accurately.Key Responsibilities:<ul><li>Handle inbound calls and chats from customers interested in cable, internet, and TV services.</li><li>Promote and sell products such as DIRECTV, AT&amp;T, Spectrum, and other related services.</li><li>Process new orders, upgrades, and service activations efficiently.</li><li>Meet and exceed monthly sales targets and conversion goals.</li><li>Provide excellent customer service to ensure customer satisfaction and retention.</li><li>Maintain accurate records of customer interactions and transactions in the CRM system.</li><li>Stay updated with product knowledge, promotions, and competitor offerings.</li></ul>Requirements:<ul><li>Mandatory experience with U.S. telecom/cable providers (DIRECTV, AT&amp;T, Spectrum, etc.).</li><li>Strong sales, negotiation, and communication skills.</li><li>Proven track record of meeting or exceeding sales targets.</li><li>Good computer literacy and familiarity with CRM/order processing tools.</li><li>Ability to work Night shifts ( US HOURS )</li><li>Excellent English speaking and comprehension skills.</li></ul>What We Offer:<ul><li>Competitive base salary 100k plus attractive commissions.</li><li>Performance-based incentives and bonuses.</li><li>Friendly and supportive team environment.</li><li>Opportunities for career growth and skill development.</li></ul>To Apply: Send your CV to hr.mwamarketing@outlook.com or Call us at 0331-5916692.Job Type: Full-timePay: From Rs100,000.00 per monthWork Location: In person

Inbound Sales Executive

MeshSquare

Meds Nexus are looking for a Senior. P.H.D Specialist - Who is proficient in Spanish communication skills for our patient help desk department. It's a salary-based role. Responsibilities: Answering inbound patient calls and scheduling appointments. Adding new patients to the system if it does not exist already. Coordinating with doctor&rsquo;s offices in the US regarding office hours, appointments and location changes, etc. Gathering details of patient queries for any results and medications and relaying info to the doctor&rsquo;s office. Handle other duties as needed. Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution. Identify client needs, and respond in a professional, efficient, and courteous manner. Solve queries from patients regarding their medical issues Handling Front Desk (USA)2 to 3 years of hands-on experience in customer support and any call center experience. Requirements: Minimum bachelor in any domain with excellent English and Spanish communication skills (preferably North American accent)Experience in MS Office (Word, Excel, PP)Knowledge of the US Healthcare industry, 2 to 3 years of hands-on experience in customer support Available to work during US working hours. If you are interested in this exciting opportunity and meet the requirements above, please send your resume and a cover letter to hr@medsnexus.comby 30th October 2023. We will be conducting interviews on a rolling basis and aim to decide within a week.02:02 AM Meds Nexus is looking for a Sales Specialist/Sr. Sales Specialist and/or Business Development Analyst - Who is proficient in English communication skills (North American Accent is preferable) for our Pre-Sales department. It's a salary allowance + commission-based role. Responsibilities: Answering inbound &amp; outbound sales calls, emails, and text messages. Converting a lead into a prospective client Scheduling Meetings (Zoom, Google Meet, MS Teams, etc.) and conference calls. Preparing analysis reports, Meeting Minutes Handle other duties as needed or assigned by the Manager. Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution. Identify client needs and respond in a professional, efficient, and courteous manner.1 to 2 years of hands-on experience in a relevant field is required.2 to 3 years of hands-on experience in a relevant field is required. Requirements:&middot; Minimum Intermediate in any domain with excellent English communication (Verbal and written) skills (preferably a North American accent)&middot; Experience in MS Office (Word, Excel, PP), RingCentral, Avaya/Cisco IP Phones&middot; Knowledge of the US Healthcare industry, 1 to 3 years of hands-on experience in customer support&middot; Available to work during US working hours_ Perks &amp; Benefits:Paid LeavesHR BonusInflation BonusPromotionIncrementsMedical CoverageLeave EncashmentContributory Saving Plan (CSP)Saturday and Sunday OffTransportation allowances are only for female staffComplementary Food (Dinner) &amp; Tea/Green Tea (Two times)Job Type: Full-timeWork Location: In personOffice Timings: 5:30pm - 2:30am ( Monday to Friday )Job Type: Full-timeWork Location: In person

Senior. P.H.D Specialist

KABIR CORPORATION

Position: Sales Development RepresentativeDepartment: AcquisitionReports To: Team Lead / Acquisition ManagerSummary:We are looking for a dynamic and results-driven Sales Development Representative to join our team. The ideal candidate will be responsible for managing inbound and outbound calls with the property agents in the USA, engaging with potential customers, and successfully closing property deals. This role requires exceptional communication skills, persuasive abilities, and a strong command of the English language to ensure effective customer interactions and achieve sales targets.Responsibilities:<ul><li>Handle inbound and outbound calls to prospective customers.</li><li>Engage with customers in a professional and persuasive manner, building rapport and establishing trust.</li><li>Demonstrate excellent fluency in English to ensure clear and effective communication.</li><li>Meet or exceed performance metrics, including sales targets and customer satisfaction goals.</li><li>Utilize strong negotiation and persuasion skills to close deals effectively.</li><li>Provide exceptional customer service by addressing inquiries and resolving concerns promptly.</li><li>Collaborate with team members to achieve collective goals and improve overall performance.</li></ul>Qualifications:<ul><li>Proven experience in sales, customer service, or a similar role, preferably within a BPO environment.</li><li>Excellent communication skills in English, with the ability to articulate clearly and concisely using proper grammar and pronunciation.</li><li>Strong persuasion and negotiation skills to close deals effectively.</li><li>Exceptional problem-solving and decision-making abilities.</li><li>Ability to work independently and as part of a collaborative team.</li></ul>Skills:<ul><li>Communication (Excellent English fluency &ndash; Spoken and Written)</li><li>Sales &amp; Persuasion</li><li>Customer Service</li><li>Active Listening</li><li>Negotiation</li></ul>Benefits:<ul><li>Competitive salary up to PKR 100,000/-, along with a commission and bonus structure.</li><li>10% Commission on every close deal</li><li>Paid/Unpaid training to enhance your skills and knowledge.</li><li>No cold calling &ndash; focus on engaging with interested prospects.</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: From Rs100,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>business to business: 3 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Sales Development Representative - B2B

ADMIN to us

About Admin To Us:Admin To Us is a Human Resources services company with over 50 employees, operating from offices in Manchester (UK), Gujrat (Pakistan), and our newly launched office in Bahria Town, Rawalpindi. We support international clients, mainly in the UK, with staffing, support, and operational services.Role Overview:We&rsquo;re hiring an experienced and confident Call Center Representative to handle UK-based customer communication. This is a full-time, onsite role in our new Bahria office, requiring fluency in English and a professional demeanor on calls.Key Responsibilities:<ul><li>Handle inbound and outbound calls with UK clients and customers.</li><li>Communicate fluently in English with a neutral or British-accented tone.</li><li>Use CRM software, call center tools, email, and WhatsApp to manage leads and conversations.</li><li>Record customer interactions and manage data entry in CRM platforms.</li><li>Provide top-tier support and build strong customer relationships.</li><li>Collaborate with internal teams to ensure smooth operations and meet targets.</li></ul>Requirements:<ul><li>Minimum 2 years of experience in a UK-based call center environment.</li><li>Fluent spoken English with a clear, understandable accent.</li><li>Excellent communication and interpersonal skills.</li><li>Familiarity with CRM tools, call software, and digital messaging platforms.</li><li>Confident in using computers and multi-tasking between tools.</li></ul>What We Offer:<ul><li>Competitive salary and performance-based incentives.</li><li>Work in a modern, supportive environment with international exposure.</li><li>Office space in Daftarkhwan, Bahria Town &ndash; a top-tier professional hub.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthLanguage:<ul><li>English (Required)</li></ul>Work Location: In person

Call Center Representative (UK Shift)

Explore 212+ Inbound customer support in Rawalpindi Pakistan this November. Find roles across top companies and apply now to boost your career.