account manager

insights manager

operations manager

program manager

project manager

incident manager

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud &amp; Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Technical administration or troubleshooting to ensure the efficient functionality of the solution.
 </li>
 <li>
 Incident Validation, Incident Analysis, Solution recommendation
 </li>
 <li>
 Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
 </li>
 <li>
 Act as a point of escalation for Level-1 customer service analysts
 </li>
 <li>
 Coordinate with IT teams on escalations, tracking, performance issues, and outages.
 </li>
 <li>
 Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
 </li>
 <li>
 Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
 </li>
 <li>
 Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
 </li>
 <li>
 Publish weekly reports and monthly reports on customer service operations activity.
 
 
 </li>
 </ul>
 Desired Skill sets
 
 
 <ul>
 <li>
 Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
 </li>
 <li>
 Experience in troubleshooting platform related issues, data backup, restoration, retention
 </li>
 <li>
 Maintains awareness of latest technologies in the domain
 </li>
 </ul>
</div>

Lead

Genpact

<div>
 
 
 Fresher - Enterprise Operations Center (EOC)
 
 
 
 
 Experience: Fresher
 
 
 
 
 Location: Hyderabad
 
 
 
 
 Very good communication skills required
 
 
 
 
 Only Immediate Joiners.
 
 
 
 
 
 
 Genpact is hiring for the role of EOC Principal Consultant involves monitoring and addressing alerts, changes, and maintenance, requiring ITIL principles, CAB process knowledge, and network device configuration. The candidate must handle P1, P2 Bridges and ensure quick resolution of business-impacting issues.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 &middot; Monitor and address alerts, changes, and maintenance.
 
 
 &middot; Handle tech and non-tech bridges, including P1 and P2 issues.
 
 
 &middot; Collaborate with Major Incident Management for business-impacting issues.
 
 
 &middot; Ensure SLA compliance and proper logging in ITSM tools.
 
 
 &middot; Manage tickets through their lifecycle, from creation to resolution.
 
 
 &middot; Raise tickets with carriers and coordinate issue resolution.
 
 
 &middot; Identify opportunities to automate repetitive tasks.
 
 
 &middot; Participate in 24x7x365 rotational support for production systems.
 
 
 
 
 
 
 Qualifications we seek in you!
 
 
 
 &middot; Experience with ServiceNow and incident management processes.
 
 
 &middot; Knowledge of change implementation and its impact on alerts.
 
 
 &middot; Proficient with tools like SolarWinds, New Relic, Bluecat, Akamai, and PowerShell.
 
 
 &middot; Ability to collaborate and communicate with cross-functional teams and ISPs.
 
 
 &middot; Understanding of ITIL standards and ticket prioritization
 
 
 &middot; Analyze issues and determine appropriate actions to guide clients or associates toward a timely resolution.
 
 
 
 
 
 
 Preferred Qualifications/ Skills
 
 
 
 &middot; Good Communication skills.
 
 
 &middot; Experience handling tech and non-tech bridges, including P1 and P2 issues.
 
 
 &middot; Experience in a team-oriented, collaborative environment.
 
 
 &middot; Strong analytical skills to guide timely issue resolution.
 
 
 
</div>

Fresher - Enterprise Operations Center

McDonald's

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 Data Platform Observability Lead:
 
 
 
 The Data Platform Observability Lead is responsible for establishing and advancing the observability, monitoring, and reliability practices across the Enterprise Data &amp; Analytics (EDAA) Platforms landscape. This role ensures end-to-end visibility into platform performance, data pipeline health, system availability, and operational SLAs. With a deep understanding of monitoring tools and SRE principles, the Observability Lead enables proactive issue detection, faster incident resolution, and continuous improvement of platform performance and reliability.
 
 
 
 
 
 
 Who we are looking for:
 
 
 
 
 Primary Responsibilities:
 
 
 <ul>
 <li>
 Design and implement comprehensive observability frameworks to monitor performance, reliability, and availability of EDAA data platforms and services.
 </li>
 <li>
 Define and track key SLIs, SLOs, and KPIs across critical platform components and data pipelines.
 </li>
 <li>
 Lead the integration of monitoring, logging, tracing, and alerting tools to enable real-time insights and root cause analysis.
 </li>
 <li>
 Collaborate with platform engineering, SRE, and product teams to enhance observability coverage and automate incident responses.
 </li>
 <li>
 Drive the adoption of best practices in telemetry collection, dashboards, and visualization for operational excellence.
 </li>
 <li>
 Oversee incident management processes and post-mortem practices to ensure continuous reliability improvements.
 </li>
 <li>
 Provide leadership in tool evaluation and deployment across observability and performance management platforms.
 </li>
 <li>
 Partner with security, compliance, and data governance teams to ensure visibility into data usage, lineage, and policy adherence.
 </li>
 <li>
 Lead operational reviews and reporting to highlight system health, risks, and opportunities for optimization.
 </li>
 <li>
 Mentor and coach engineers and analysts on observability concepts and tools to build a culture of shared ownership and resilience.
 </li>
 </ul>
 
 
 
 
 
 Skill:
 
 
 <ul>
 <li>
 8+ years of experience in platform engineering, site reliability engineering (SRE), DevOps, or observability roles
 </li>
 <li>
 Proficient with of ETL Pipeline&rsquo;s
 </li>
 <li>
 Strong expertise with observability tools and platforms (e.g., Datadog, Grafana, Prometheus, ELK, OpenTelemetry, Splunk)
 </li>
 <li>
 Deep understanding of monitoring distributed data platforms, data pipelines, and cloud-native architectures (e.g., AWS, GCP, Azure)
 </li>
 <li>
 Experience setting and managing SLIs/SLOs/SLAs in high-availability environments
 </li>
 <li>
 Strong background in incident response, performance tuning, and root cause analysis
 </li>
 <li>
 Proven ability to lead cross-functional collaboration and align technical work with business outcomes
 </li>
 <li>
 Bachelor's degree in computer science, Engineering, or related field; advanced degree or certifications preferred
 </li>
 </ul>
 
 
 
 
 
 Work location:
 
 Hyderabad, India
 
 
 
 Work pattern:
 
 Full time role.
 
 
 
 Work mode:
 
 Hybrid
 
 .
 
 
 
 
 
 
 
 Additional Information:
 
 
 
 McDonald&rsquo;s is committed to providing qualified individuals with disabilities with reasonable accommodations to perform the essential functions of their jobs. McDonald&rsquo;s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
 
 McDonald&rsquo;s Capability Center India Private Limited (&ldquo;McDonald&rsquo;s in India&rdquo;) is a proud equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. At McDonald&rsquo;s in India, employment decisions are based on merit, job requirements, and business needs, and all qualified candidates are considered for employment. McDonald&rsquo;s in India does not discriminate based on race, religion, colour, age, gender, marital status, nationality, ethnic origin, sexual orientation, political affiliation, veteran status, disability status, medical history, parental status, genetic information, or any other basis protected under state or local laws. Nothing in this job posting or description should be construed as an offer or guarantee of employment.
 
</div>

Platform Engineering - III [T500-20076]

Oracle

<div>
 
 Job Description
 
 
 
 As a senior manager of the network operations team in India, you will manage a team of network engineers responsible for supporting 24x7 network operations of Oracle's Cloud Infrastructure. As part of its responsibilities, the team monitors and manages the physical network infrastructure across all the data centers and regions to ensure high service availability and meet business needs, service level agreements (SLAs), and customer satisfaction and service excellence.
 
 
 An ideal candidate for this position will have experience leading and managing network engineers in a large organization. Ability to work effectively with cross-functional teams, including network engineers and other technical groups. Demonstrate experience managing cloud network operations or global network deployments. You should be comfortable supporting distributed systems that interact with various services. Work comfortably in a collaborative, agile environment, and be excited to learn. You can provide direction and structure for your teams and mentor engineers and performance calibrations.
 
 
 Do you thrive in a fast-paced environment and want to be integral to a truly talented team? Join us!
 
 
 Career Level - M3
 
 
 
 Responsibilities
 
 
 
 
 Roles and Responsibilities:
 
 
 
 The Senior Network Operations Center Manager will help expand and lead our network operations center in India. The role will lead a team of network engineers to support 24x7 network operations of Oracle&rsquo;s Cloud Infrastructure as part of the Global Network Operations Center organization.
 
 
 <ul>
 <li>
 Develop a team of highly skilled network operations engineers
 </li>
 <li>
 Ensure network infrastructure operational health and high service availability to meet business needs and customer satisfaction
 </li>
 <li>
 Ensure appropriate coverage to meet business needs and Service Level Agreements (SLAs) and to achieve excellence in customer service and satisfaction.
 </li>
 <li>
 Develop, implement, and continually refine and improve network operations, NOC procedures, standards, and policies to conform to best practices and SLAs
 </li>
 <li>
 Develop, implement, and continually refine and improve incident and problem management procedures and documentation to align network operations with best practices and address triage/analysis, response, resolution, escalation, and communication.
 </li>
 <li>
 Develop, implement, and continually refine processes to control and coordinate all changes to a production environment into a Change Control/Management Procedure.
 </li>
 <li>
 Coordinate with other engineering areas and business stakeholders on technology deployments, system upgrades, and maintenance outages.
 </li>
 <li>
 Develop and implement a NOC performance measurement framework to facilitate feedback and scoring of team members on issues such as communication and technical skills.
 </li>
 <li>
 Identify, measure, benchmark, analyze and perform regular reviews of capacity reports and performance metrics, e.g., service availability, ticket volume, resolution rate, time to respond, time to resolution, change volume, and customer survey results.
 </li>
 <li>
 Analyze results for trends, process improvement opportunities, and staff training needs and take appropriate action to improve results.
 </li>
 <li>
 Encourage communication of new ideas, solutions, suggestions, and problems.
 </li>
 <li>
 Review for appropriate action or implementation. Participate in continuous learning and professional development.
 
 
 
 </li>
 </ul>
 
 Mandatory qualifications:
 
 
 
 <ul>
 <li>
 10+ years of experience delivering and operating large-scale, highly available production network environments (large cloud, ISP, or service provider)
 </li>
 <li>
 5-10 years of experience in an engineering and operations management role
 </li>
 <li>
 Experience in a technical leadership and management role.
 </li>
 <li>
 Experience driving hiring, onboarding new engineers, and ongoing performance management.
 </li>
 <li>
 Excellent organizational, verbal, and written communication skills.
 </li>
 <li>
 Experience working with large data sets and making data-driven analytical decisions.
 </li>
 <li>
 Excellent judgment in influencing product roadmap direction, features, and priorities.
 </li>
 <li>
 Experience planning, tracking, and executing projects using appropriate tools (Detailed Project Plans, Action/Risk tracking, etc.).
 </li>
 <li>
 Bachelor&rsquo;s degree in Network Engineering, Computer Science, Electrical/Hardware Engineering, or a related field.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 Prior experience with large-scale cloud network infrastructure and data center operations
 
 
 
 Qualifications
 
 
 
 Career Level - M3
 
 
 
 About Us
 
 
 
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 
 
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 
 
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>

Senior Manager, Global Network Operations Center

Hyatt Hyderabad Gachibowli

<div>
 
 You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Human Resources Manager is responsible to ensure the smooth and efficient running of the Personnel Department in the Human Resources Division, assisting the Director of Human Resources with the implementation of Hyatt's People Philosophy throughout the hotel.
 
 
 
 
 
 Ideally with a university degree or diploma in HRM/HRD or Hospitality/Tourism management. Minimum 2 years work experience as Assistant Manager Human Resources in larger operation. Good problem solving, administrative and interpersonal skills are a must.
 
</div>

Assistant Human Resources Manager

One97 Communications Limited

<div>
 
 
 About Us
 
 :&nbsp;
 
 
 Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm&rsquo;s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.
 
 
 
 
 
 
 About the Team :
 
 
 
 
 QR/Soundbox team is one of the biggest business and payments vertical in the organisation that is focused on merchant acquisition, merchant retention and growth of merchants in India.
 
 
 
 
 
 
 
 Area Service Manager
 
 
 
 We are looking to employ a driven and experienced Cluster Service Manager to increase service expansion within an assigned geographical area and guide a team of field service representatives. The Cluster Service Manager's responsibilities include delivering exceptional service to potential and existing customers, evaluating the performance of the service team, and preparing concise service reports. You should also be able to develop as well as modify customer service plans as needed.
 
 
 To be successful as an cluster service manager, you should be committed to driving service and adept at managing a service team. Ultimately, an outstanding cluster service manager should demonstrate exceptional analytical, problem-solving, and customer service skills at all times.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 * Managing, training, and providing overall guidance to the Service team of an assigned territory.
 
 
 * Setting reasonable Service targets to be achieved by the team.
 
 
 * Monitoring the performance of the service team and motivating members to meet or exceed service targets.
 
 
 * Collecting customer feedback and providing updates to senior management.
 
 
 * Traveling to potential and existing customers within an assigned service area to present company offerings and build brand awareness.
 
 
 * Utilizing outbound telephone calls, email communications, and face-to-face meetings with customers to close service requests.
 
 
 * Developing and sustaining long-term relationships with customers.
 
 
 * Implementing a service management process to assist the service team in identifying and prioritizing key customers and prospects.
 
 
 
 
 
 
 Area Service Manager Requirements:
 
 
 
 * Bachelor's degree in marketing, communications, business management, or related field is preferred.
 
 
 * Proven Service experience; sector-specific Service experience is preferred.
 
 
 * Proven track record of meeting service requests.
 
 
 * Proficient in all Microsoft Office applications.
 
 
 * Excellent management, leadership, and organizational skills.
 
 
 * Strong analytical and problem-solving skills.
 
 
 * Outstanding negotiation and consultative sales skills.
 
 
 * Effective communication skills.
 
 
 * Exceptional customer service skills.
 
 
 
 
 
 
 
 
 
 Why join us:
 
 We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people&rsquo;s collective energy and unwavering focus on the customers, and that&rsquo;s how it will always be. We are the largest merchant acquirer in India
 
 
 
 
 
 
 Compensation:
 
 &nbsp;
 
 
 If you are the right fit, we believe in creating wealth for you.
 
 
 With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers &amp; merchants &ndash; and we are committed to it. India&rsquo;s largest digital lending story is brewing here. It&rsquo;s your opportunity to be a part of the story!
 
 
 
 
 
 
 
 
 
</div>

Area Service Manager - DM / Manager - Hyderabad

insightsoftware

<div>
 
 Job Description
 
 
 
 The Technical Consultant will integrate and map customer data from client source system(s) to our industry-leading platform.  The role will include, but is not limited to:
 
 
 <ul>
 <li>
 Communicate with clients and/or ISW Project Manager to scope, develop, test, and implement conversion/integration.
 </li>
 <li>
 Effectively communicate with ISW Project Managers and customers to keep a project on target.
 </li>
 <li>
 Continually drive improvements in the data migration process.
 </li>
 <li>
 Collaborate via phone and email with clients and/or ISW Project Manager throughout the conversion/integration process.
 </li>
 <li>
 Demonstrate collaboration and problem-solving skills.
 </li>
 <li>
 Clear understanding of cloud and application integrations.
 </li>
 <li>
 Ability to work independently, prioritize tasks, and manage multiple tasks simultaneously.
 </li>
 <li>
 Ensure client&rsquo;s data is converted/integrated accurately and within deadlines established by ISW Project Manager.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 3-5 years of experience working in a professional services organization or other related field.
 </li>
 <li>
 Experience performing reconciliations of large/complex spreadsheets from multiple sources in Excel or Microsoft Access.
 </li>
 <li>
 BA/BS degree, preferably in accounting, finance, Computer Science, or equivalent data transformation experience.
 </li>
 <li>
 Excellent English written, oral, and presentation skills.
 </li>
 <li>
 Solutions-focused approach to creative problem-solving.
 </li>
 <li>
 Experience with the basics of Equity administration topics a plus.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 **
 
 At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located
 
 . **
 
 
 insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)
 
 
 **
 
 At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located
 
 . **
 
 
 insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)
 
 
 Background checks are required for employment with insightsoftware, where permitted by country, state/province.
 
 
 At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
</div>

Consultant, Technical

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