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operations manager

Nomiso

<div>
 
 
 
 About NomiSo India:
 
 
 Nomiso is a product and services engineering company. We are a team of Software Engineers, Architects, Managers, and Cloud Experts with expertise in Technology and Delivery Management.
 
 
 Our mission is to Empower and Enhance the lives of our customers through simple solutions for their complex business problems.
 
 
 At NomiSo, we encourage entrepreneurial spirit - to learn, grow and improve. A great workplace thrives on ideas and opportunities. That is a part of our DNA. We&rsquo;re in pursuit of colleagues who share similar passions, are nimble, and thrive when challenged. We offer a positive, stimulating, and fun environment &ndash; with opportunities to grow, a fast-paced approach to innovation, and a place where your views are valued and encouraged.
 
 
 We invite you to push your boundaries and join us in fulfilling your career aspirations!
 
 
 
 
 
 
 
 What You Can Expect from Us:
 
 
 
 
 We work hard to provide our team with the best opportunities to grow their careers. You can expect to be a pioneer of ideas, a student of innovation, and a leader of thought. Innovation and thought leadership is at the center of everything we do at all levels of the company. Let&rsquo;s make your career great!
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 The purpose of this role is to increase revenue, maximize process efficiency &amp; cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms
 
 
 
 Strategy Planning with Senior Stakeholders
 
 
 <ul>
 <li>
 Collaborate with leaders to provide strategic and operational plans associated with the account
 </li>
 <li>
 Plan the strategy for the coming months and quarters based on the forecast pipeline
 </li>
 <li>
 Ensure a deep enough understanding of clients&rsquo; individual experiences to head off potential issues before they become problems
 </li>
 </ul>
 
 
 Contract compliance &amp; adherence
 
 
 <ul>
 <li>
 Ensure all SLA parameters are met in the account and identify areas for improvement
 </li>
 <li>
 Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines and their impact to revenue realization and cost
 </li>
 </ul>
 
 
 Delivery governance in the account
 
 
 <ul>
 <li>
 Monitor and review dashboards/ MIS across accounts to track progress and identify potential red flags
 </li>
 <li>
 Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders
 </li>
 <li>
 Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage
 </li>
 <li>
 Monitor Leakage across the lifecycle and implement improvements to reduce leakages.
 </li>
 </ul>
 
 
 Invoicing
 
 
 <ul>
 <li>
 Ensure accurate, timely submission of invoices and compliance in line with client agreements and internal policies.
 </li>
 <li>
 Provide information required and resolve any invoicing issues raised by the client
 </li>
 <li>
 Monitor and track collections
 </li>
 </ul>
 
 
 Budgeting, Expense Tracking and Process Optimization
 
 
 <ul>
 <li>
 Assume responsibility of budgeting and tracking expenses
 </li>
 <li>
 Review and refine operational workflows to reduce inefficiencies and enhance productivity.
 </li>
 </ul>
 
 
 Reporting
 
 
 <ul>
 <li>
 Conduct variance analysis to explain deviations between forecasted and actual revenue.
 </li>
 <li>
 Collect and analyze statistics (costs, customer service metrics etc.)
 </li>
 <li>
 Develop dashboards, reports, and KPIs to measure revenue performance and trends.
 </li>
 </ul>
 
 
 Ensure outstanding performance against key metrics mentioned in the agreement
 
 
 
 
 Regular cadence around contract compliance
 
 
 <ul>
 <li>
 Evaluate performance with key metrics (accuracy, customer service metrics etc.)
 </li>
 <li>
 Set direction for the team, track progress against targets through regular cadence calls and course correct as require
 </li>
 <li>
 Drive the focus of the team on quality and adherence to contract compliance processes
 </li>
 <li>
 Drive and implement structured cadence around quality, both process and transactional
 </li>
 <li>
 Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed
 </li>
 <li>
 Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc.
 </li>
 </ul>
 
 ͏
 
 Resource Allocation &amp; Retention
 
 
 <ul>
 <li>
 Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
 </li>
 <li>
 Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery
 </li>
 <li>
 Optimize manpower and minimize leakages by working closely with delivery head
 </li>
 <li>
 Ensure retention by offering relevant trainings and certifications of all allocated resources
 </li>
 <li>
 Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team
 </li>
 <li>
 Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects.
 </li>
 </ul>
 <li>
 </li>
 
 
 Must Have skills:
 
 
 <ul>
 <li>
 Experience: 6&ndash;10 years in Revenue Operations, Sales Operations, or Financial Operations, preferably in the IT/Technology sector.
 </li>
 <li>
 Strong in Excel or equivalent skills
 </li>
 <li>
 Technical Skills: Proficiency in any CRM and analytics tools (Excel Sheet, etc.) including designing reports
 </li>
 <li>
 Strong knowledge of revenue / cost recognition policies and compliance requirements.
 </li>
 <li>
 Exceptional analytical and problem-solving skills, with attention to detail.
 </li>
 <li>
 Proven ability to communicate effectively with cross-functional teams and senior leadership.
 </li>
 </ul>
 
 
 
 
 
 Qualification:
 
 Education: Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or a related field (MBA preferred).
 
 
 
</div>

Operations Manager

Cubic Corporation

<div>
 
 Business Unit:
 
 
 
 Cubic Transportation Systems
 
 
 
 Company Details:
 
 
 
 When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people&rsquo;s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.
 
 
 We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.
 
 
 
 Job Details:
 
 
 
 
 JOB SUMMARY:
 
 Engineering Operations Manager should oversee the efficiency and effectiveness of engineering projects, programs, teams, and processes. Focus on optimizing workflows, resource allocation, and project execution, ensuring projects are delivered on time and within budget while maintaining quality and safety standards. Should work on improving operational processes, fostering collaboration, and managing budgets
 
 
 
 ESSENTIAL DUTIES AND RESPONSIBILITIES
 
 
 :
 
 
 
 <ul>
 <li>
 Efficiency and Effectiveness: Achieve a minimum of 95% adherence to daily engineering operations KPIs.
 </li>
 <li>
 Best Practices and Standards: Implement at least three new best practices annually, with a 90% compliance rate across teams.
 </li>
 <li>
 Process Improvement: Increase productivity by 15% through streamlined processes within the first year.
 </li>
 <li>
 Budget and Resource Management: Maintain engineering budgets within 5% variance and ensure 100% resource allocation efficiency.
 </li>
 <li>
 Code Quality: Metrics such as code coverage, cyclomatic complexity, and code duplication help ensure the maintainability and reliability of the codebase.
 </li>
 <li>
 Bug Fix Rate and Time to Resolution: Tracks the number of bugs fixed and the average time taken to resolve them, indicating the team's responsiveness to issues.
 </li>
 <li>
 Feature Delivery Rate: Measures the speed at which new features or enhancements are delivered to customers, reflecting the team's productivity.
 </li>
 <li>
 On-time Delivery: The percentage of projects or features delivered on schedule, which is crucial for meeting business timelines.
 </li>
 <li>
 Deployment Frequency: The number of deployments to production, indicating the team's ability to deliver updates and improvements continuously.
 </li>
 <li>
 Customer Satisfaction: Often measured through Net Promoter Score (NPS) or customer feedback, this KPI reflects the end-users' satisfaction with the product.
 </li>
 <li>
 Team Velocity: The amount of work a team can complete in each period, usually measured in story points or tasks.
 </li>
 <li>
 Cycle Time: The time taken from the start of work on a feature until it is delivered, helping to identify bottlenecks in the development process.
 
 
 
 </li>
 </ul>
 
 BACKGROUND AND EXPERIENCE:
 
 
 
 
 Required:
 
 
 
 <ul>
 <li>
 B.Tech engineering, computer science, or related field, or equivalent years of professional experience.
 </li>
 <li>
 Eight (8)+ years of experience in engineering operations.
 </li>
 <li>
 A proven track record of leading teams and projects successfully to meet required milestones and objectives, including setting objectives, performance management, development, and cost controls.
 </li>
 <li>
 Result-oriented and capable of delegating responsibility to Software Development Supervisors to lead a project, including developing concepts, objectives, resource requirements, and cost controls.
 </li>
 <li>
 Up-to-date knowledge of software engineering, programming languages, and technologies.
 </li>
 <li>
 Effective decision maker with the ability to consider the impact and take accountability for decisions made.
 </li>
 <li>
 Proven track record of problem-solving and effective resolution with the ability to define test schedules and data requirements.
 </li>
 <li>
 Able to prepare reports, manuals, procedures, and status reports.
 </li>
 <li>
 Self-motivated, pragmatic with the ability to motivate and lead others to achieve individual and shared goals.
 </li>
 <li>
 Excellent written and verbal communication skills with the ability to communicate effectively at all levels.
 </li>
 <li>
 Excellent interpersonal skills with a willingness to share knowledge, coach, and collaborate effectively with individuals and other departments.
 </li>
 <li>
 Strong organization and planning skills with the ability to handle multiple projects and undertake new tasks quickly.
 </li>
 <li>
 Diligent, with attention to detail. Able to problem solve and find effective and timely resolutions.
 </li>
 <li>
 Ability to travel, may need to work occasionally at other company sites.
 
 
 
 </li>
 </ul>
 
 Desired:
 
 
 
 <ul>
 <li>
 Previous experience with Cubic products.
 </li>
 <li>
 Experience working with transportation technology or other similar industries.
 
 
 
 </li>
 </ul>
 
 CONDITION OF EMPLOYMENT:
 
 Should successfully clear background verification checks.
 
 
 
 The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.
 
 
 
 
 Worker Type:
 
 
 
 Employee
 
 
</div>

Engineering Operations Manager

Amazon

<div>
 
 Description
 
 
 
 <ul>
 <li>
 You are capable of managing a team where the problem, opportunity, and strategy are defined.
 </li>
 <li>
 You are responsible for goals in an area where the strategy is already defined.
 </li>
 <li>
 You use your subject matter expertise and knowledge to decide which actions to take, who will take them on, and in what priority order to meet short-term goals. You may need coaching on management skills
 </li>
 <li>
 You provide tactical management; however, you are learning to be strategic. You are a tactical manager; ensuring each individual on your team has the right level of support to meet your operational and development objectives.
 </li>
 <li>
 You attract and hire bar raising talent who bring needed skills and expertise to the team.
 </li>
 <li>
 You are responsible for the day-to-day delivery of the team as well as the management of the employees that report to you. You set the example for LPs.
 </li>
 <li>
 You effectively communicate your team&rsquo;s mission, vision, and priorities and help your reports see how their work contributes to organization goals and makes a positive difference for your customers. You hold regular team meetings to facilitate these conversations and proactively offer a forum for open discussion.
 </li>
 <li>
 You establish and own customized onboarding plans for new members of your team that help them learn the programs/products/tech, processes, and expectations in their role through rapid exposure and skill growth and development.
 </li>
 <li>
 You understand the skills, strengths, and opportunities on your team.
 </li>
 <li>
 You facilitate career growth conversations to recognize strengths, provide constructive feedback on opportunity areas, and align individual goals and work assigned to areas of interest. You identify mentors and supportive stakeholders to partner with your employees based on shared areas of interest.
 </li>
 <li>
 You lead your team to deliver results.
 </li>
 <li>
 You establish the right team structure to respond to customer needs and business goals as well as operational/developmental objectives.
 </li>
 <li>
 You identify risks and bring them to the attention of your manager, customers, or stakeholders with plans for mitigation before they become roadblocks. You know when to escalate.
 </li>
 <li>
 You lead your team to deliver results and manage difficult problems, mitigate risks, and decide if you can handle or need to escalate.
 </li>
 <li>
 You are able to reach consensus on approach to meet business needs.
 </li>
 <li>
 You make sure your team(s) are operating properly, meeting SLAs, and delivering results by driving the right customer outcomes.
 </li>
 <li>
 You audit employee work to make sure results are high quality.
 </li>
 <li>
 You manage difficult problems/efforts, identify and mitigate immediate risks before they become roadblocks and decide if you can handle or need to escalate. You make trade-offs: time vs. quality vs. resources.
 </li>
 <li>
 You genuinely recognize success by giving credit to all employees who contributed.
 </li>
 <li>
 You drive constructive discussions and dive deeply into the details. You seek diverse points of view and integrate that feedback into your decisions. You provide guidance, resources, and processes to help your team think and implement org-wide.
 </li>
 <li>
 You actively manage your team&rsquo;s commitments, recognizing that their ability to meet every expectation will at times be constrained.
 </li>
 <li>
 You are able to lead a team of employees tasked with building, implementing, and managing difficult problems/solutions.
 </li>
 <li>
 Your team has contributed to building, implementing, and managing a solution.
 </li>
 <li>
 You dive into details, ask the right questions, and drive the right customer outcomes.
 </li>
 <li>
 You have a solid understanding of the design approaches and technologies/products/policies/processes/mechanisms utilized in your team.
 </li>
 <li>
 You prioritize and are responsible for root cause resolution, enhancements, automated testing, and other projects that improve the customer experience(s), quality, and the team environment.
 </li>
 <li>
 You identify and optimize workflows and best practices for operational excellence.
 </li>
 <li>
 You prioritize root cause resolution, process improvements, and operational excellence. You partner with teams to improve mechanisms and drive enhancements.
 </li>
 <li>
 You seek and/or support representation and equity for marginalized voices within organizational systems, assessing barriers to authentic contribution or participation.
 </li>
 <li>
 You demonstrate a willingness to challenge the status quo.
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 <ul>
 <li>
 You lead your team to deliver results.
 </li>
 <li>
 You establish the right team structure to respond to customer needs and business goals as well as operational/developmental objectives.
 </li>
 <li>
 You identify risks and bring them to the attention of your manager, customers, or stakeholders with plans for mitigation before they become roadblocks. You know when to escalate.
 </li>
 <li>
 You lead your team to deliver results and manage difficult problems, mitigate risks, and decide if you can handle or need to escalate.
 </li>
 <li>
 You are able to reach consensus on approach to meet business needs.
 </li>
 <li>
 You make sure your team(s) are operating properly, meeting SLAs, and delivering results by driving the right customer outcomes.
 </li>
 <li>
 You audit employee work to make sure results are high quality.
 </li>
 <li>
 You manage difficult problems/efforts, identify and mitigate immediate risks before they become roadblocks and decide if you can handle or need to escalate. You make trade-offs: time vs. quality vs. resources.
 </li>
 <li>
 You genuinely recognize success by giving credit to all employees who contributed.
 </li>
 <li>
 You drive constructive discussions and dive deeply into the details. You seek diverse points of view and integrate that feedback into your decisions. You provide guidance, resources, and processes to help your team think and implement org-wide.
 </li>
 <li>
 You actively manage your team&rsquo;s commitments, recognizing that their ability to meet every expectation will at times be constrained.
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 Artificial General Intelligence Data Services (AGI DS) mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or higher (Any Stream)
 </li>
 <li>
 Previous experience as an Operations, Project or Program Manager directly managing and developing Data Associates
 </li>
 <li>
 Experience in understanding performance metrics and developing them to measure progress against key performance indicators
 </li>
 <li>
 Proficiency verbal and written communication skills in English
 </li>
 <li>
 Experience with process improvement/quality control tools and methods
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 Master&rsquo;s Degree
 
 
 <ul>
 <li>
 Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues
 </li>
 <li>
 Excellent communication, strong organizational skills and very detail-oriented
 </li>
 <li>
 Leadership experience in coaching and performance management
 </li>
 <li>
 Experience in managing process and operational escalations
 </li>
 <li>
 Experience with aspects of speech and language technology
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ADCI HYD 16 SEZ
 
 
 Job ID: A3065047
</div>

Operations Manager, Ring

VXI Global Solutions

<div>
 
 
 Job Summary:
 
 
 
 The position is responsible for managing day-to-day operations and execution of programs. It involves supervising multiple Senior/Team Leads (4&ndash;8 direct reports) and ensuring operational performance, client satisfaction, and achievement of program metrics. Depending on the program size, the role may oversee a single Line of Business (LOB) or multiple programs.
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Analysis
 
 
 
 Manages call center operations by reviewing and analyzing reports, records, and data to ensure that quality, efficiency, and productivity standards/targets are met. Metrics may vary as per client directives and are outlined in Operations Performance Expectations.
 
 
 
 2. Reporting
 
 
 
 Analyzes reports from multiple sources (client-based or internally generated). Attention to detail is crucial, and the role holds Operations or other departments accountable for necessary improvements. Responsible for delivering reports to both external clients and internal business leaders.
 
 
 
 3. Goal-Setting
 
 
 
 Sets operational goals and business objectives. Translates these into actionable items across all levels&mdash;from Group/Shift Managers to Team Managers. Includes setting or recommending topics for pre-/post-shift meetings, discussing goals, trends, action plans, and conducting comprehension checks.
 
 
 
 4. Strategy Development
 
 
 
 Supports the Operations Director in formulating long-term sales and quality strategies based on continuous needs assessment and feedback from Operations and Quality Monitoring processes.
 
 
 
 5. Process Monitoring
 
 
 
 Monitors calls and provides feedback using approved processes and tools (e.g., Tri-Level Coaching, Call Observation/Looping Forms) to Operations Managers, Group Managers, and Team Managers.
 
 
 
 6. Discipline &amp; Compliance
 
 
 
 Ensures strict adherence to company processes and policies. May initiate corrective actions for performance gaps and analyze trend data to coach Group and Team Managers accordingly. Involves managing programs like A-Bay and implementing Performance Improvement Plans.
 
 
 
 7. Communication
 
 
 
 Effectively communicates program updates and strategic plans to the Operations Manager and broader operations team. Updates may include leadership changes, sales strategies, business announcements, and HR policies. Requires a sound understanding of the overall business and company-related developments.
 
 
 
 8. Client Interfacing
 
 
 
 Maintains regular interactions with clients in coordination with Client Services and the Operations Director. Engagements include call calibrations, performance reviews, and daily summaries. Meeting client deadlines is critical.
 
 
 
 9. Performance Management
 
 
 
 Assists in conducting performance reviews, identifies root causes of performance gaps, and recommends actionable improvement plans. Focuses on key metrics such as Close Rate, Advance Product Take Rate, Package Penetration, AHT, and Quality. Reviews are conducted through scorecards or one-on-one sessions as needed.
 
</div>

BPO-Operations Manager (Healthcare)

Oracle

<div>
 
 Job Description
 
 
 
 As a senior manager of the network operations team in India, you will manage a team of network engineers responsible for supporting 24x7 network operations of Oracle's Cloud Infrastructure. As part of its responsibilities, the team monitors and manages the physical network infrastructure across all the data centers and regions to ensure high service availability and meet business needs, service level agreements (SLAs), and customer satisfaction and service excellence.
 
 
 An ideal candidate for this position will have experience leading and managing network engineers in a large organization. Ability to work effectively with cross-functional teams, including network engineers and other technical groups. Demonstrate experience managing cloud network operations or global network deployments. You should be comfortable supporting distributed systems that interact with various services. Work comfortably in a collaborative, agile environment, and be excited to learn. You can provide direction and structure for your teams and mentor engineers and performance calibrations.
 
 
 Do you thrive in a fast-paced environment and want to be integral to a truly talented team? Join us!
 
 
 Career Level - M3
 
 
 
 Responsibilities
 
 
 
 
 Roles and Responsibilities:
 
 
 
 The Senior Network Operations Center Manager will help expand and lead our network operations center in India. The role will lead a team of network engineers to support 24x7 network operations of Oracle&rsquo;s Cloud Infrastructure as part of the Global Network Operations Center organization.
 
 
 <ul>
 <li>
 Develop a team of highly skilled network operations engineers
 </li>
 <li>
 Ensure network infrastructure operational health and high service availability to meet business needs and customer satisfaction
 </li>
 <li>
 Ensure appropriate coverage to meet business needs and Service Level Agreements (SLAs) and to achieve excellence in customer service and satisfaction.
 </li>
 <li>
 Develop, implement, and continually refine and improve network operations, NOC procedures, standards, and policies to conform to best practices and SLAs
 </li>
 <li>
 Develop, implement, and continually refine and improve incident and problem management procedures and documentation to align network operations with best practices and address triage/analysis, response, resolution, escalation, and communication.
 </li>
 <li>
 Develop, implement, and continually refine processes to control and coordinate all changes to a production environment into a Change Control/Management Procedure.
 </li>
 <li>
 Coordinate with other engineering areas and business stakeholders on technology deployments, system upgrades, and maintenance outages.
 </li>
 <li>
 Develop and implement a NOC performance measurement framework to facilitate feedback and scoring of team members on issues such as communication and technical skills.
 </li>
 <li>
 Identify, measure, benchmark, analyze and perform regular reviews of capacity reports and performance metrics, e.g., service availability, ticket volume, resolution rate, time to respond, time to resolution, change volume, and customer survey results.
 </li>
 <li>
 Analyze results for trends, process improvement opportunities, and staff training needs and take appropriate action to improve results.
 </li>
 <li>
 Encourage communication of new ideas, solutions, suggestions, and problems.
 </li>
 <li>
 Review for appropriate action or implementation. Participate in continuous learning and professional development.
 
 
 
 </li>
 </ul>
 
 Mandatory qualifications:
 
 
 
 <ul>
 <li>
 10+ years of experience delivering and operating large-scale, highly available production network environments (large cloud, ISP, or service provider)
 </li>
 <li>
 5-10 years of experience in an engineering and operations management role
 </li>
 <li>
 Experience in a technical leadership and management role.
 </li>
 <li>
 Experience driving hiring, onboarding new engineers, and ongoing performance management.
 </li>
 <li>
 Excellent organizational, verbal, and written communication skills.
 </li>
 <li>
 Experience working with large data sets and making data-driven analytical decisions.
 </li>
 <li>
 Excellent judgment in influencing product roadmap direction, features, and priorities.
 </li>
 <li>
 Experience planning, tracking, and executing projects using appropriate tools (Detailed Project Plans, Action/Risk tracking, etc.).
 </li>
 <li>
 Bachelor&rsquo;s degree in Network Engineering, Computer Science, Electrical/Hardware Engineering, or a related field.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 Prior experience with large-scale cloud network infrastructure and data center operations
 
 
 
 Qualifications
 
 
 
 Career Level - M3
 
 
 
 About Us
 
 
 
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 
 
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 
 
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>

Senior Manager, Global Network Operations Center

NxtWave

<div>
 
 
 
 Watch now
 
 
 
 
 
 Curriculum Operations Lead
 
 
 
 (NIAT/Intensive/Academy Program)
 
 
 
 About Nxtwave:
 
 
 
 NxtWave was founded by Rahul Attuluri (ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). In February 2023,
 
 NxtWave raised ₹275 crore, led by Greater Pacific Capital, a leading international private equity firm
 
 . The startup is also backed by Orios Ventures, Better Capital, and marquee angels, including the founders of some of India's unicorns.
 
 
 NxtWave is one of
 
 India's fastest-growing Ed-Tech startups
 
 , revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their
 
 educational background with its CCBP 4.0 programs.
 
 
 
 As an
 
 official partner for NSDC
 
 under the Ministry of Skill Development &amp; Entrepreneurship, Government of India, and recognized by NASSCOM, the Ministry of Commerce and Industry, Government of India, and Startup India, NxtWave has earned a reputation for excellence. The startup has received accolades such as
 
 'The Greatest Brand in Education'
 
 in a research-based listing by URS Media, a leading international media house. NxtWave has also been honored with the
 
 "Startup Spotlight Award 2023"
 
 by T-Hub on its 8th Foundation Day.
 
 
 Recently, NxtWave's founders, Anupam Pedarla and Sashank Gujjula, were honored in the
 
 2024 Forbes India 30 Under 30
 
 for their exceptional contribution to transforming the tech education landscape in India.
 
 
 The edtech brand eliminates the entry barrier to learning tech skills by offering vernacular content and interactive learning. Learning in one's mother tongue helps achieve higher comprehension, deeper attention, longer retention, and greater outcomes.
 
 
 Presently, NxtWave has paid subscribers from
 
 647+ districts
 
 across India. In just 2.5 years, CCBP 4.0 learners have been hired by
 
 1750+
 
 
 companies
 
 , including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more.
 
 
 Know more about NxtWave:
 
 https://www.ccbp.in
 
 
 
 
 Job Summary:
 
 
 
 As a Curriculum Operations Manager at NxtWave, you will be responsible for:
 
 <ul>
 <li>
 
 Curriculum Implementation:
 
 Oversee the efficient delivery of curriculum across the CCBP 4.0 program, ensuring consistent quality and timely rollout.
 </li>
 <li>
 
 Process Optimization:
 
 Develop and standardize operational processes to support seamless curriculum deployment and maintenance.
 </li>
 <li>
 
 Quality Assurance:
 
 Implement rigorous quality control measures to maintain high standards across all curriculum materials.
 </li>
 <li>
 
 Cross-functional Coordination:
 
 Serve as the bridge between curriculum development, technical teams, and teaching staff to ensure aligned execution.
 </li>
 <li>
 
 Performance Tracking:
 
 Monitor key operational metrics to improve curriculum delivery and student outcomes.
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Curriculum Deployment and Operations Management:
 
 
 
 
 
 
 Develop and implement standard operating procedures for curriculum rollout, updates, and maintenance.
 
 
 Create efficient workflows for curriculum deployment across different learning platforms and formats.
 
 
 
 
 
 
 Expected Outcome:
 
 Ensure timely, error-free curriculum delivery to all learners with minimal operational friction.
 
 
 
 
 
 
 Quality Assurance and Consistency:
 
 
 
 
 
 
 Establish quality benchmarks and conduct regular audits of curriculum materials to ensure they meet NxtWave's standards.
 
 
 Implement feedback mechanisms to identify and address quality issues in real-time.
 
 
 
 
 
 
 Expected Outcome:
 
 Maintain consistent high-quality standards across all curriculum materials and learning experiences.
 
 
 
 
 
 
 Process Optimization and Scalability:
 
 
 
 
 
 
 Identify operational bottlenecks and implement solutions to streamline curriculum delivery.
 
 
 Design scalable processes that can accommodate growth in course offerings and student numbers.
 
 
 
 
 
 
 Expected Outcome:
 
 Create efficient, scalable operations that support NxtWave's rapid growth trajectory.
 
 
 
 
 
 
 Cross-functional Collaboration and Resource Management:
 
 
 
 
 
 
 Coordinate with curriculum developers, technical teams, and instructors to ensure seamless implementation.
 
 
 Allocate resources effectively to support curriculum operations and meet delivery timelines.
 
 
 
 
 
 
 Expected Outcome:
 
 Foster strong cross-functional alignment and efficient resource utilization.
 
 
 
 
 
 
 Data-driven Operational Improvements:
 
 
 
 
 
 
 Track key operational metrics and analyze data to identify improvement opportunities.
 
 
 Implement continuous improvement initiatives based on operational insights and learner feedback.
 
 
 
 
 
 
 Expected Outcome:
 
 Drive ongoing enhancements to operational efficiency and curriculum effectiveness.
 
 
 
 
 
 
 Curriculum Lifecycle Management:
 
 
 
 
 
 
 Oversee the entire lifecycle of curriculum from development to retirement, including version control and updates.
 
 
 Develop and maintain documentation for all operational processes and curriculum assets.
 
 
 
 
 
 
 Expected Outcome:
 
 Ensure systematic management of curriculum assets and transparent operations.
 
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Education, Business Administration, or related field; Master's degree preferred.
 </li>
 <li>
 2+ years of experience in operations management, preferably in education or EdTech.
 </li>
 <li>
 Strong project management skills with experience in process design and implementation.
 </li>
 <li>
 Excellent organizational abilities with attention to detail and quality.
 </li>
 <li>
 Demonstrated ability to work cross-functionally and manage multiple stakeholders.
 </li>
 <li>
 Data-driven approach to problem-solving and decision-making.
 </li>
 <li>
 Proficiency with project management tools and learning management systems.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Basic understanding of curriculum development and instructional design principles.
 </li>
 <li>
 Familiarity with educational technology trends and tools.
 </li>
 <li>
 Passion for education and student success.
 </li>
 </ul>
 
 
 Job Overview:
 
 
 <ul>
 <li>
 Location:
 
 Hyderabad
 
 </li>
 <li>
 Job Type:
 
 Full-Time
 
 </li>
 <li>
 Work:
 
 Office
 
 </li>
 <li>
 Working Days: 6
 
 -Day Week
 
 </li>
 <li>
 Compensation:
 
 (Based on your skills and experience and market standard)
 
 </li>
 <li>
 Experience: 2+ Years in Operations Management
 </li>
 <li>
 Edtech Experience is mandatory
 </li>
 </ul>
 
 
</div>

Curriculum Project Manager

Western Union

<div>
 JR0124216
 
 
 
 Senior Manager, Program Management (Site Operations/Governance)&ndash; Hyderabad, India
 
 
 
 Are you ready to join a team in a global company? Are you an innovative person who is passionate about Transformation and building site strategy? How about offering up your skills in a global business that is committed to moving money for better? Join Western Union as a Senior
 
 Manager, Program Management &ndash; Hyderabad TEC.
 
 
 
 
 Western Union powers your pursuit.
 
 
 
 This role, Senior Manager, Program Management &ndash; Hyderabad TEC is responsible for providing project and program management support to the Director, Strategy &amp; Operations Head of India TEC&rsquo;s Strategy, Transformation and Governance, across all areas of responsibility within Technology and working with key senior stakeholders in India, the region and globally.
 
 
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 Program Execution:
 </li>
 <ul>
 <li>
 Govern program plan for the end-to-end delivery of the workforce transformation program, encompassing Internal Function (Technology, HR, TA, facilities, Physical Security, Facilities, Compliance) and Vendor Organization
 </li>
 <li>
 Maintain comprehensive program roadmap, detailed project plans with clear dependencies, and robust risk mitigation strategies
 </li>
 <li>
 Proactively identify, track, and resolve complex dependencies and systemic impediments across Internal Function teams and Vendor Organization
 </li>
 <li>
 Oversee vendor program management resources, including those operating under Build-Operate-Transfer models, ensuring alignment with program objectives and deliverables
 </li>
 <li>
 Establish and maintain a rigorous program governance framework, ensuring adherence to compliance and regulatory requirements
 </li>
 <li>
 Co-create and implement a comprehensive change management strategy to ensure successful adoption of the transformation program across the organization
 </li>
 </ul>
 <li>
 Matrixed Team Collaboration &amp; Communication:
 </li>
 <ul>
 <li>
 Facilitate seamless collaboration and communication across a highly matrixed, global team, including Internal onsite and offshore resources and Vendor Organization
 </li>
 <li>
 Drive alignment and consensus among vertical track stakeholders, including functional heads, and external vendor
 </li>
 <li>
 Develop and deliver clear, concise, and timely program status updates to all stakeholders, including executive-level reports
 </li>
 <li>
 Identify and address communication gaps, proactively manage issues, and provide support to teams navigating conflicting priorities
 </li>
 </ul>
 <li>
 Planning &amp; Delivery:
 </li>
 <ul>
 <li>
 Lead the planning and execution of program phases, ensuring alignment with strategic objectives and timelines
 </li>
 <li>
 Partner with functional leaders to define and prioritize program deliverables, ensuring a focus on delivering measurable business value
 </li>
 <li>
 Oversee the development and tracking of transition plans
 </li>
 <li>
 Coordinate with HR and TA teams to ensure smooth transition of workforce, and that the new workforce model is being implemented correctly
 </li>
 <li>
 Coordinate with facilities and physical security teams to ensure the physical infrastructure is ready for the changing workforce
 </li>
 </ul>
 <li>
 Workforce Management
 </li>
 <ul>
 <li>
 Manage workforce plans with functions
 </li>
 <li>
 Manage transitions to consolidate vendor staff
 </li>
 <li>
 Manage transfers to BOT
 </li>
 </ul>
 <li>
 Financial &amp; Compliance Oversight:
 </li>
 <ul>
 <li>
 Manage program budgets and financial resources, ensuring adherence to financial governance and reporting requirements
 </li>
 <li>
 Ensure that all financial and compliance requirements are being met by the vendors involved in the BOT model
 </li>
 </ul>
 <li>
 Mentoring and Best Practices:
 </li>
 <ul>
 <li>
 Provide expert advice, coaching, and mentorship to project managers and team members.
 </li>
 <li>
 Drive the adoption of best practices in program management, change management, and vendor management
 
 </li>
 </ul>
 </ul>
 
 Role Requirements
 
 
 
 <ul>
 <li>
 12+ years of progressive experience in program management, with a proven track record of leading large-scale, complex transformation programs
 </li>
 <li>
 Extensive experience managing programs involving technology, HR, talent acquisition, facilities, physical security, compliance, and financial governance
 </li>
 <li>
 Demonstrated expertise in managing vendor relationships, including Build-Operate-Transfer
 </li>
 <li>
 Strong understanding of change management principles and methodologies
 </li>
 <li>
 Proven ability to lead and motivate cross-functional, global teams in a matrixed environment
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills
 </li>
 <li>
 Experience working in agile, waterfall, and hybrid project management environments
 </li>
 <li>
 Proficiency in project management tools, such as Jira, Jira Align, and Confluence
 </li>
 <li>
 PMP, Agile, SAFe, or other relevant certifications are highly preferred
 </li>
 <li>
 Experience with onsite and offshore teams
 </li>
 <li>
 Experience with large scale work force transformation
 
 
 </li>
 </ul>
 
 We make financial services accessible to humans everywhere. Join us for what&rsquo;s next.
 
 
 
 Western Union is positioned to become the world&rsquo;s most accessible financial services company transforming lives and communities. To support this, we have launched a Digital Banking Service and Wallet across several European markets to enhance our customers&rsquo; experiences by offering a state-of-the-art digital Ecosystem. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
 
 
 Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You&rsquo;ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you&rsquo;re ready to help drive the future of financial services, it&rsquo;s time for the Western Union. Learn more about our purpose and people at https://careers.westernunion.com.
 
 
 
 Benefits
 
 
 
 You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
 
 
 (https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
 
 
 
 Your India Specific Benefits Include
 
 
 
 <ul>
 <li>
 Employees Provident Fund [EPF]
 </li>
 <li>
 Gratuity Payment
 </li>
 <li>
 Public holidays
 </li>
 <li>
 Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
 </li>
 <li>
 Annual Health Check up
 </li>
 <li>
 Hospitalization Insurance Coverage (Mediclaim)
 </li>
 <li>
 Group Life Insurance, Group Personal Accident Insurance Coverage, Business Travel Insurance
 </li>
 <li>
 Cab Facility
 </li>
 <li>
 Relocation Benefit
 
 
 </li>
 </ul>
 Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
 
 
 Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
 
 
 We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
 
 
 
 Estimated Job Posting End Date
 
 
 
 08-29-2025
 
 
 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
</div>

Senior Manager, Program Management (Site Operations/Governance)

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