associate manager (sales operations) Jobs in Hyderabad

associate manager (sales operations)

operations analyst

technical operations manager Jobs in Hyderabad

technical operations manager

operations manager

SHI Solutions India Pvt. Ltd.

<div>
 
 
 Position :
 
 Technical Operations Manager - MSP
 
 
 
 Location:
 
 Hyderabad Office
 
 
 
 Work Environment:
 
 24x7 Operations Support
 
 
 
 Exp
 
 : 12 to 15 years
 
 
 
 NP
 
 : Immediate Joiners
 
 
 
 
 
 
 Overview:
 
 
 
 Oversee the operations of the business during a specific time or work shift. Manage employees assigned to a particular shift and ensure they are working on their specific tasks. Ensure required manpower is met. Responsible for monitoring sales, balancing finances, maintaining records, and responding to challenges during the shift.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Operational &amp; Team Management
 
 
 <ul>
 <li>
 Team Supervision and Leadership
 </li>
 <li>
 Assigning Tasks and Delegating Duties Effectively
 </li>
 <li>
 Providing Guidance, Motivation, and Training
 </li>
 <li>
 Ensuring Operational Targets and KPIs Are Met
 </li>
 <li>
 Monitoring Daily Activities and Adjusting Workflows as Needed
 </li>
 <li>
 Coordinating with Different Departments for Smooth Operations
 </li>
 <li>
 Ensuring High Standards of Customer Service Are Maintained
 </li>
 <li>
 Handling Escalated Situations
 </li>
 <li>
 Addressing MSP Customer Complaints and Resolving Issues in a Timely Manner
 </li>
 <li>
 Ensuring Compliance with Company Policies and Regulations
 </li>
 <li>
 Monitoring Work Practices to Maintain a Safe and Compliant Environment
 </li>
 <li>
 Maintaining Shift Records, Logs, and Reports
 </li>
 <li>
 Communicating Shift Performance and Issues to Upper Management and Ensuring Shift Handover Compliance
 </li>
 <li>
 Review and Approve Timesheets
 </li>
 <li>
 Weekly and Monthly Review Calls, Publishing Reports and Metrics
 </li>
 <li>
 Coordination with Offshore and Onsite Stakeholders
 </li>
 </ul>
 
 
 
 
 
 Delivery &amp; Operations Excellence
 
 
 <ul>
 <li>
 Governance of Delivery Processes and Standards
 </li>
 <li>
 Risk and Issue Identification, Tracking, and Mitigation
 </li>
 <li>
 Escalation Management and Resolution
 </li>
 <li>
 Senior-Level Team Management (including L3 Engineers)
 </li>
 <li>
 Performance Management, Career Lattice Planning, and Scorecard Reviews
 </li>
 <li>
 Defining and Monitoring KRAs and SLAs
 </li>
 <li>
 Application of ITIL &amp; ITSM Frameworks
 </li>
 <li>
 Driving Delivery Excellence through Continuous Improvement Initiatives
 </li>
 </ul>
 
 
 
 
 
 Technical Delivery Expertise
 
 
 <ul>
 <li>
 Proven experience in
 
 Infrastructure Delivery/Operations
 
 across
 
 On-Premises and Cloud Environments
 
 </li>
 <li>
 Hands-on expertise in at least one core technology area:
 </li>
 </ul>
 
 
 Microsoft Azure
 
 
 
 
 Amazon Web Services (AWS)
 
 
 
 
 Microsoft 365 (M365)
 
 
 
 
 Networking
 
 
 
 
 Database Management
 
 
 
 
 Virtualization Technologies
 
 
 <ul>
 <li>
 Ability to lead technical teams and drive resolution of complex infrastructure issues
 </li>
 <li>
 Strong understanding of service delivery models, automation, and cloud migration strategies
 </li>
 <li>
 Collaboration with architecture and engineering teams to ensure scalable and secure infrastructure solutions
 </li>
 </ul>
 
 
</div>

Technical Operations Manager

Golden Opportunities

<div>
 
 Job Description
 
 
 
 15 years� experience in Sourcing and Procurement
 
 
 End To End Execution Of Contracts Or Strategic Sourcing Including RFX, SOW, Negotiations, Red Lininng, Insurance, Legal, Cross Functional Team Management, PRPO, PO Management, Expediting Maintain SLA, KPIs, NPS As Defined Identify Opportunities In Area Of Automation, Transformation, Efficiency Improvement Drive Cost Saving Initiatives &amp; Achieve Cost Savings In Contractual &amp; Supplier Negotiations Must Have Experience In Following Tail Spend Categories
 
 
 Professional Services, IT Software, Hardware, Travel, Insurance, Marketing, HR, Telecom, Print, Facilities, etc.
 
 
 
 Skills Required
 
 
 
 RoleSenior Manager- S&amp;P operations
 
 
 Industry TypeITES/BPO/KPO
 
 
 Functional AreaITES/BPO/Customer Service
 
 
 Required Education Bachelors degree
 
 
 Employment TypeFull Time, Permanent
 
 
 Key Skills
 
 
 <ul>
 <li>
 OPERATIONS
 </li>
 <li>
 SOURCING AND PROCUREMENT
 
 
 </li>
 </ul>
 Other Information
 
 
 Job CodeGO/JC/1110/2025
 
 
 Recruiter NameMaheshwari Balasubramanian
</div>

Senior Manager- S&P operations - GO/JC/1110/2025

Accordion India

<div>
 
 
 Company overview
 
 
 
 Accordion is a global private equity-focused financial consulting firm specializing in driving value creation through services rooted in Data &amp; Analytics and powered by technology.
 
 
 
 
 Accordion works at the intersection of Private Equity sponsors and portfolio companies&rsquo; management teams across every stage of the investment lifecycle. We provide hands-on, execution-oriented support, driving value through the office of the CFO by building data and analytics capabilities and identifying and implementing strategic work, rooted in data and analytics.
 
 
 Accordion is headquartered in New York City with 10 offices worldwide. Join us and make your mark on our company.
 
 
 
 
 
 Data &amp; Analytics (Accordion | Data &amp; Analytics)
 
 
 
 Accordion's Data &amp; Analytics (D&amp;A) practice in India delivers cutting-edge, intelligent solutions to a global clientele, leveraging a blend of domain knowledge, sophisticated technology tools, and deep analytics capabilities to tackle complex business challenges.
 
 
 
 
 We partner with Private Equity clients and their Portfolio Companies across diverse sectors, including Retail, CPG, Healthcare, Media &amp; Entertainment, Technology, and Logistics.
 
 
 
 
 D&amp;A team members deliver data and analytical solutions designed to streamline reporting capabilities and enhance business insights across vast and complex data sets ranging from Sales, Operations, Marketing, Pricing, Customer Strategies, and more.
 
 
 
 
 Working at Accordion in India means joining 800+ analytics, data science, finance, and technology experts in a high-growth, agile, and entrepreneurial environment to transform how portfolio companies drive value. It also means making your mark on Accordion&rsquo;s future&mdash;by embracing a culture rooted in collaboration and a firm-wide commitment to building something great, together.
 
 
 
 
 Join us and experience a better way to work!
 
 
 
 
 
 
 
 
 
 Location:
 
 Hyderabad, Telangana
 
 
 
 
 
 
 Role Overview:
 
 
 
 As a part of Strategic Initiatives function at Accordion, you will be working to support the Leadership of D&amp;A Practice to improve efficiency in the internal operations, develop and implement new initiatives and contribute to the overall business strategy of the D&amp;A practice of the organization. In the role of Manager &ndash; Strategic Initiatives, you would be involved in hands-on execution of strategic initiatives and projects, from understanding problem statement, problem-solving, project planning and implementation, and creation of reports, dashboards &amp; presentations. You should be a self-starter and demonstrate high-level of task ownership.
 
 
 
 
 
 
 Location:
 
 Hyderabad, Telangana
 
 
 
 
 
 
 What You will do:
 
 
 
 The roles and responsibilities of Manager &ndash; Strategic Initiatives will include the below:
 
 <ul>
 <li>
 Drive thought leadership and work closely with D&amp;A leadership in the organization by identifying strategic opportunities and executing key initiatives.
 </li>
 <li>
 Execute and track progress of critical strategic initiatives driven from D&amp;A leadership and drive closure of key action items by following through with the stakeholders.
 </li>
 <li>
 Develop and execute the strategy and roadmap for various internal functions, such as Talent Acquisition, Learning &amp; Development, Client Partnerships etc., in co-ordination with the leadership team.
 </li>
 <li>
 Track performance through KPIs for the company, including internal functions and analyze operational data of all the functions to find relevant and present insights and make recommendations to leadership.
 </li>
 <li>
 Develop holistic understanding on client delivery operations, internal functions operations and governance model of D&amp;A practice.
 </li>
 <li>
 Solve problems through structured thinking, research, project planning, and on-ground execution and drive closure of key action items by following through with the stakeholders.
 </li>
 <li>
 Prepare the agenda and presentation for various forums/meetings that involves functional area leaders and leadership. Provide final versions of PowerPoint decks assigned to you in-line with company formatting guidelines
 </li>
 <li>
 Identify process gaps and opportunities to enhance inter-functional coordination and solve problems through structured thinking, research, project planning and on-ground execution.
 </li>
 </ul>
 
 
 
 
 
 Ideally, you have:
 
 
 <ul>
 <li>
 B.Tech/B.E; MBA is additionally preferred.
 </li>
 <li>
 4-7 years of experience in a cross-functional role, preferably in Analytics domain.
 </li>
 <li>
 Problem solving acumen with an eye for detail and an analytical bent of mind.
 </li>
 <li>
 Attributes of being a team player with excellent communication and relationship-building skills. Strong MS-Excel and MS-PowerPoint skills.
 </li>
 </ul>
 
 
 
 
 
 Why Explore a Career at Accordion:
 
 
 <ul>
 <li>
 
 High growth environment:
 
 Semi-annual performance management and promotion cycles coupled with a strong meritocratic culture, enables fast track to leadership responsibility.
 </li>
 <li>
 
 Cross Domain Exposure:
 
 Interesting and challenging work streams across industries and domains that always keep you excited, motivated, and on your toes.
 </li>
 <li>
 
 Entrepreneurial Environment
 
 : Intellectual freedom to make decisions and own them. We expect you to spread your wings and assume larger responsibilities.
 </li>
 <li>
 
 Fun culture and peer group:
 
 Non-bureaucratic and fun working environment; Strong peer environment that will challenge you and accelerate your learning curve.
 </li>
 <li>
 
 Other benefits for full-time employees:
 
 </li>
 <li>
 Health and wellness programs that include employee health insurance covering immediate family members and parents, term life insurance for employees, free health camps for employees, discounted health services (including vision, dental) for employee and family members, free doctor&rsquo;s consultations, counsellors, etc.
 </li>
 <li>
 Corporate Meal card options for ease of use and tax benefits.
 </li>
 <li>
 Team lunches, company sponsored team outings and celebrations
 </li>
 <li>
 Robust leave policy to support work-life balance. Specially designed leave structure to support woman employees for maternity and related requests.
 </li>
 <li>
 Reward and recognition platform to celebrate professional and personal milestones.
 </li>
 <li>
 A positive &amp; transparent work environment which includes various employee engagement and employee benefit initiatives to support personal and professional learning and development.
 </li>
 </ul>
</div>

Accordion India - Manager - Strategic Initiatives

NxtWave

<div>
 
 
 Manager &ndash; Business Process Excellence &amp; Assurance
 
 
 
 
 Role Purpose
 
 
 
 To lead NxtWave&rsquo;s Business Process Excellence &amp; Assurance function - driving operational excellence, execution discipline and continuous improvement across the organisation. The role focuses on building data-led, scalable and efficient business processes that enable consistent delivery and sustained growth.
 
 
 
 
 
 
 
 About the Rol
 
 
 
 eWe&rsquo;re looking for a
 
 strategic hands-on leade
 
 r to manage NxtWave&rsquo;s Business Process Excellence &amp; Assurance team - a fast-growing group responsible for identifying process gaps, strengthening execution and driving measurable improvements across all business functions
 
 
 .This role is ideal for someone who thrives at the intersection of
 
 operations, data, quality assurance and problem-solving
 
 . You&rsquo;ll lead multiple improvement projects, connect insights across functions and turn operational data into clear, actionable strategies
 
 
 .You&rsquo;ll collaborate closely with business heads, ensure every initiative is tracked to closure and build systems that make NxtWave&rsquo;s scale story structured, efficient and sustainable
 
 
 
 
 
 
 .
 
 Key Responsibiliti
 
 
 
 
 esTeam Leadership &amp; Delivery Manageme
 
 
 <ul>
 <li>
 ntLead, coach and expand a team of Business Process Excellence &amp; Assurance Specialist
 </li>
 <li>
 s.Define quarterly project roadmaps and ensure timely completion of all assigned initiative
 </li>
 <li>
 s.Maintain high standards of analytical rigour, report quality and stakeholder communicatio
 </li>
 </ul>
 
 
 n.Process Review &amp; Optimizati
 
 
 <ul>
 <li>
 onOversee process reviews across Sales, Product Delivery, Marketing, HR and Support team
 </li>
 <li>
 s.Identify improvement opportunities, design better workflows and ensure consistent execution across function
 </li>
 <li>
 s.Drive closure of improvement actions and ensure measurable impact post-implementatio
 </li>
 </ul>
 
 
 n.Data Analysis &amp; Insight Generati
 
 
 <ul>
 <li>
 onUse business data to identify performance gaps, delays or inefficiencie
 </li>
 <li>
 s.Translate findings into simple, insight-driven reports for leadershi
 </li>
 <li>
 p.Build dashboards that track process health, performance trends and improvement metric
 </li>
 </ul>
 
 
 s.Cross-Functional Collaborati
 
 
 <ul>
 <li>
 onWork closely with business heads and function leads to align priorities and track outcome
 </li>
 <li>
 s.Represent the team in leadership reviews and ensure all agreed actions are execute
 </li>
 <li>
 d.Document learnings and build standard operating frameworks for repeatable succes
 </li>
 </ul>
 
 
 
 
 
 s.
 
 What We&rsquo;re Looking F
 
 
 
 
 or:Experience &amp; Backgro
 
 
 <ul>
 <li>
 und4+ years of experience
 
 in Process Excellence, Business Operations or Strategy &amp; Performa
 
 nce rol
 </li>
 <li>
 es.Minimum 2 years leading teams or cross-functional projec
 </li>
 <li>
 ts.Prior experience
 
 in EdTech or Service Operati
 
 ons preferr
 </li>
 </ul>
 
 
 ed.Analytical &amp; Technical Ski
 
 
 <ul>
 <li>
 llsStrong command of data analysis tools (Excel/Sheets; exposure to SQL or BI tools is a plu
 </li>
 <li>
 s).Ability to draw insights from data and link them to business decisio
 </li>
 <li>
 ns.Familiarity with process design and improvement framewor
 </li>
 </ul>
 
 
 ks.Leadership &amp; Execution Ski
 
 
 <ul>
 <li>
 llsProven ability to translate strategy into executi
 </li>
 <li>
 on.Strong project management and stakeholder handling capabiliti
 </li>
 <li>
 es.Track record of driving change through structured thinking and collaborati
 </li>
 </ul>
 
 
 on.Mindset &amp; Growth Orientat
 
 
 <ul>
 <li>
 ionDetail-oriented, structured and outcome-driv
 </li>
 <li>
 en.Comfortable navigating dynamic, fast-scaling environmen
 </li>
 <li>
 ts.Enthusiastic about leveragi
 
 ng AI and automati
 
 ons to make processes smarter and fast
 </li>
 </ul>
 
 
 er.Communicat
 
 
 <ul>
 <li>
 ionExcellent presentation and storytelling skills - able to simplify data and influence decisio
 </li>
 </ul>
 
 
 
 
 
 ns.
 
 Work Prof
 
 
 <ul>
 <li>
 
 ile:Working D
 
 ays: 5 days (Mon -
 </li>
 <li>
 
 Fri)Work M
 
 ode: Work-from-Office, Hyder
 </li>
 <li>
 
 abadCompensat
 
 ion: As per industry stand
 </li>
 </ul>
 
 
 
 
 
 
 ards
</div>

Manager Business Process Excellence & Assurance

<div>
 
 Role Description
 
 
 
 Role Proficiency:
 
 
 Ensure successful execution and completion of medium to large complex business projects as important for the organization.
 
 
 
 Outcomes
 
 
 
 <ul>
 <li>
 Design and execute medium to large complex business projects
 </li>
 <li>
 Work independently with cross functional teams to gather and analyse information and recommend solutions
 </li>
 <li>
 Advise the management team on specific business initiatives
 </li>
 <li>
 Connect and build partner relations for the mutual benefit of both the organization
 </li>
 <li>
 Connect with clients and be an advocate of UST brand
 </li>
 <li>
 Review management reports and make specific suggestions recommendations actions based on the report
 </li>
 <li>
 Guide team on implementing solutions for identified problems
 
 
 </li>
 </ul>
 
 Measures Of Outcomes
 
 
 
 <ul>
 <li>
 # of projects executed
 </li>
 <li>
 # of business initiatives on which advice was provided
 </li>
 <li>
 # of partners onboarded
 </li>
 <li>
 # of client interactions
 
 
 </li>
 </ul>
 
 Operations
 
 
 
 Outputs Expected:
 
 
 <ul>
 <li>
 Collect and analyze information on specific business problems or procedures recommend and develop solutions as required
 </li>
 <li>
 Document findings of study and prepare recommendations for implementation of the new systems procedures or organizational changes
 </li>
 <li>
 Develop and maintain corporate performance reports and consult with management about format distribution and purpose
 </li>
 <li>
 Review management reports and make specific suggestions recommendations actions based on the report
 </li>
 <li>
 Perform research and study of specific work problems and procedures related to UST clients or internal stakeholders and provide solution recommendations to managers
 </li>
 <li>
 Independently direct the implementation of large complex business projects
 </li>
 <li>
 Advise management team on specific business initiatives that need to be undertaken
 </li>
 <li>
 Consult with Group Managers and senior leaders to ensure execution of projects and business initiatives
 </li>
 <li>
 Responsible for all projects executed by Operations team
 
 
 </li>
 </ul>
 
 Project/ Schedule Management
 
 
 
 <ul>
 <li>
 Plan and manage medium to large complex business projects as defined within UST
 </li>
 <li>
 Identify risks and mitigation strategies and implement the same to manage simple small projects/ modules
 </li>
 <li>
 Identify options to Fast track the schedule and plan to implement the same
 </li>
 <li>
 Estimate the work plan and track the activities closely and report the progress on a regular basis
 
 
 </li>
 </ul>
 
 Team Management
 
 
 
 <ul>
 <li>
 Responsible for sourcing allocation performance management of all team members
 </li>
 <li>
 Provide feedback and enable the team to perform independently and grow
 
 
 </li>
 </ul>
 
 Skill Examples
 
 
 
 <ul>
 <li>
 Strong analytical and problem solving skills
 </li>
 <li>
 Strong Leadership skills
 </li>
 <li>
 Ability to advice and influence
 </li>
 <li>
 Strong written and oral communication skills
 </li>
 <li>
 Ability to handle pressure and setbacks
 </li>
 <li>
 Adaptability
 </li>
 <li>
 Ability to meet deadlines and manage multiple priorities
 
 
 </li>
 </ul>
 
 Knowledge Examples
 
 
 
 <ul>
 <li>
 PMP certification or UST internal equivalent certification
 </li>
 <ul>
 <li>
 Excellent working knowledge of IT industry
 </li>
 <li>
 Expert with MS Word Excel PowerPoint MS Visio MS Project
 
 </li>
 </ul>
 </ul>
 
 Additional Comments
 
 
 
 Job Summary: Delivery Manager with Infrastructure Experience to oversee and drive IT infrastructure projects, ensuring seamless execution and alignment with business objectives. The ideal candidate will have strong project management skills, deep expertise in IT infrastructure (cloud, network, security, data centers), and a proven track record of managing large-scale infrastructure deliveries. ________________________________________ Key Responsibilities: Project &amp; Delivery Management:
 
 
 <ul>
 <li>
 Lead end-to-end delivery of IT infrastructure projects, ensuring timely execution and quality delivery.
 </li>
 <li>
 Develop and maintain project plans, timelines, budgets, and resource allocation.
 </li>
 <li>
 Collaborate with cross-functional teams (engineering, security, operations) to align project goals with business needs.
 </li>
 <li>
 Manage risks, dependencies, and issue resolution across infrastructure projects.
 </li>
 <li>
 Ensure compliance with IT governance, security, and regulatory requirements. Infrastructure Management &amp; Optimization:
 </li>
 <li>
 Oversee the implementation of infrastructure solutions, including cloud, data centers, networking, and security.
 </li>
 <li>
 Work with architects and engineers to design scalable, secure, and high-performing infrastructure solutions.
 </li>
 <li>
 Drive automation and DevOps best practices to improve efficiency and deployment speed.
 </li>
 <li>
 Ensure high availability, disaster recovery, and business continuity planning. Stakeholder &amp; Vendor Management:
 </li>
 <li>
 Engage with business stakeholders to gather requirements and define project scope.
 </li>
 <li>
 Collaborate with third-party vendors, ensuring contractual obligations are met.
 </li>
 <li>
 Act as a bridge between technical teams and business leadership to drive project success.
 </li>
 <li>
 Communicate project updates, risks, and mitigation strategies to executives and stakeholders. People &amp; Performance Management:
 </li>
 <li>
 Lead and mentor a team of engineers, project managers, and other IT professionals.
 </li>
 <li>
 Foster a culture of continuous improvement and innovation.
 </li>
 <li>
 Conduct performance reviews and provide feedback to ensure team growth and efficiency. ________________________________________ Required Skills &amp; Qualifications: Technical Expertise:
 </li>
 <li>
 Strong background in IT infrastructure (cloud, networking, security, storage, virtualization, servers).
 </li>
 <li>
 Hands-on experience with cloud platforms (AWS, Azure, GCP).
 </li>
 <li>
 Knowledge of networking concepts (firewalls, VPNs, load balancers, SD-WAN).
 </li>
 <li>
 Experience with DevOps, CI/CD, automation tools (Terraform, Ansible, Kubernetes).
 </li>
 <li>
 Understanding of ITIL, security frameworks, and compliance standards (ISO 27001, NIST, GDPR). Project &amp; Leadership Skills:
 </li>
 <li>
 Proven experience managing multiple infrastructure projects simultaneously.
 </li>
 <li>
 Strong knowledge of Agile, Scrum, Waterfall, and Hybrid delivery models.
 </li>
 <li>
 Ability to manage budgets, contracts, and vendor relationships effectively.
 </li>
 <li>
 Excellent problem-solving and decision-making abilities.
 </li>
 <li>
 Strong communication, leadership, and stakeholder management skills. ________________________________________ Preferred Qualifications:
 </li>
 <li>
 Certifications: PMP, PRINCE2, ITIL, AWS/Azure Solutions Architect, TOGAF.
 </li>
 <li>
 Experience in global IT operations and multi-cloud/hybrid environments.
 </li>
 <li>
 Previous experience working in banking, healthcare, or telecom industries (preferred but not required).
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 Delivery Management,People Management,Stakeholder Management
</div>

Manager II - Operations

Amazon

<div>
 
 Description
 
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 Amazon Operations
 
 
 Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?
 
 
 Join the Operations team as Operation Executive (OE). As Operation Executive, you will be responsible for monitoring multiple 3P stores from operations, performance, design and compliance point of view. You will be working with multiple internal and external stakeholders to manage operations performance and to drive program initiatives yielding improvement in quality, productivity, speed and cost. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to stores to design, set up &amp; monitor 3P operations.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Monitor operations of the assigned stores and suggest &amp; deploy improvements
 </li>
 <li>
 Identify useful data accumulated from multiple sources and take necessary actions
 </li>
 <li>
 Foresee implications based on current data and trends
 </li>
 <li>
 Be organized, apt and prompt in notifying the situation, problem solve and recur prevention
 </li>
 <li>
 Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy
 </li>
 <li>
 Train &amp; direct associates for action and conformance of norms &amp; practices
 </li>
 <li>
 Visit the stores for various operational conformance, restrictions and norms
 </li>
 <li>
 Conduct ops checklist based on SOP
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 Communicating with team and operations stakeholders.
 
 
 Managing amazon driven process at 3p stores.
 
 
 Providing training and one point lessons to ground staff to implement Amazon Operation processes.
 
 
 Perform daily/ weekly site audits
 
 
 Travel to site locations
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
 </li>
 <li>
 Speak, write, and read fluently in English
 </li>
 <li>
 Experience with Microsoft Office products and applications
 </li>
 <li>
 Experience with Excel
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Telangana
 
 
 Job ID: A3086532
</div>

Operation Executive, Fresh 3P, Team Leader Operations

Tech Mahindra

<div>
 
 
 Position Overview:
 
 
 
 
 
 
 We are seeking a motivated and experienced Sales Coach to join our dynamic team. The ideal candidate will focus on identifying and developing upsell and cross-sell opportunities within our inbound care operations. You will manage sales campaigns, create incentive programs based on sales attainment, and oversee the governance of sales performance and compliance.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 Upsell and Cross-Sell Strategy:
 
 </li>
 <li>
 Analyze customer interactions to identify potential upsell and cross-sell opportunities.
 </li>
 <li>
 Develop and implement strategies to enhance sales performance within the inbound care team.
 </li>
 <li>
 
 Sales Campaign Management:
 
 </li>
 <li>
 Design, launch, and manage targeted sales campaigns to drive revenue growth.
 </li>
 <li>
 Monitor campaign effectiveness and provide recommendations for improvement.
 </li>
 <li>
 
 Incentive Program Development:
 
 </li>
 <li>
 Create and manage incentive programs that motivate team members to achieve and exceed sales targets.
 </li>
 <li>
 Regularly evaluate the effectiveness of incentive programs and make adjustments as needed.
 </li>
 <li>
 
 Performance Governance:
 
 </li>
 <li>
 Monitor and assess sales performance metrics to ensure compliance with company standards and goals.
 </li>
 <li>
 Provide regular reports on sales performance, identifying trends and areas for improvement.
 </li>
 <li>
 
 Training and Development:
 
 </li>
 <li>
 Conduct regular training sessions and workshops to enhance the sales skills of team members.
 </li>
 <li>
 Provide ongoing coaching and feedback to support individual and team performance.
 </li>
 <li>
 
 Collaboration and Communication:
 
 </li>
 <li>
 Work closely with management to align sales strategies with overall business objectives.
 </li>
 <li>
 Foster a collaborative environment that encourages knowledge sharing and best practices among team members.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Proven experience in a sales coaching or management role, preferably within a contact center environment.
 </li>
 <li>
 Strong understanding of upsell and cross-sell strategies in a customer care context.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to motivate and inspire others.
 </li>
 <li>
 Analytical mindset with the ability to interpret data and make data-driven decisions.
 </li>
 <li>
 Experience in campaign management and incentive program development.
 </li>
 <li>
 Proficient in CRM software and sales performance management tools.
 </li>
 </ul>
 
 
</div>

Associate Manager (Sales Operations)

Explore 99+ Operations manager in Hyderabad this November. Find roles across top companies and apply now to boost your career.