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NxtWave

<div>
 
 
 
 Watch now
 
 
 
 
 
 Curriculum Operations Lead
 
 
 
 (NIAT/Intensive/Academy Program)
 
 
 
 About Nxtwave:
 
 
 
 NxtWave was founded by Rahul Attuluri (ex-Amazon, IIIT Hyderabad), Sashank Reddy (IIT Bombay), and Anupam Pedarla (IIT Kharagpur). In February 2023,
 
 NxtWave raised ₹275 crore, led by Greater Pacific Capital, a leading international private equity firm
 
 . The startup is also backed by Orios Ventures, Better Capital, and marquee angels, including the founders of some of India's unicorns.
 
 
 NxtWave is one of
 
 India's fastest-growing Ed-Tech startups
 
 , revolutionizing the 21st-century job market by transforming youth into highly skilled tech professionals irrespective of their
 
 educational background with its CCBP 4.0 programs.
 
 
 
 As an
 
 official partner for NSDC
 
 under the Ministry of Skill Development &amp; Entrepreneurship, Government of India, and recognized by NASSCOM, the Ministry of Commerce and Industry, Government of India, and Startup India, NxtWave has earned a reputation for excellence. The startup has received accolades such as
 
 'The Greatest Brand in Education'
 
 in a research-based listing by URS Media, a leading international media house. NxtWave has also been honored with the
 
 "Startup Spotlight Award 2023"
 
 by T-Hub on its 8th Foundation Day.
 
 
 Recently, NxtWave's founders, Anupam Pedarla and Sashank Gujjula, were honored in the
 
 2024 Forbes India 30 Under 30
 
 for their exceptional contribution to transforming the tech education landscape in India.
 
 
 The edtech brand eliminates the entry barrier to learning tech skills by offering vernacular content and interactive learning. Learning in one's mother tongue helps achieve higher comprehension, deeper attention, longer retention, and greater outcomes.
 
 
 Presently, NxtWave has paid subscribers from
 
 647+ districts
 
 across India. In just 2.5 years, CCBP 4.0 learners have been hired by
 
 1750+
 
 
 companies
 
 , including Google, Amazon, Nvidia, Goldman Sachs, Oracle, Deloitte, and more.
 
 
 Know more about NxtWave:
 
 https://www.ccbp.in
 
 
 
 
 Job Summary:
 
 
 
 As a Curriculum Operations Manager at NxtWave, you will be responsible for:
 
 <ul>
 <li>
 
 Curriculum Implementation:
 
 Oversee the efficient delivery of curriculum across the CCBP 4.0 program, ensuring consistent quality and timely rollout.
 </li>
 <li>
 
 Process Optimization:
 
 Develop and standardize operational processes to support seamless curriculum deployment and maintenance.
 </li>
 <li>
 
 Quality Assurance:
 
 Implement rigorous quality control measures to maintain high standards across all curriculum materials.
 </li>
 <li>
 
 Cross-functional Coordination:
 
 Serve as the bridge between curriculum development, technical teams, and teaching staff to ensure aligned execution.
 </li>
 <li>
 
 Performance Tracking:
 
 Monitor key operational metrics to improve curriculum delivery and student outcomes.
 </li>
 </ul>
 
 
 Responsibilities:
 
 
 <ol>
 <li>
 
 Curriculum Deployment and Operations Management:
 
 </li>
 </ol>
 
 
 
 <ul>
 <li>
 Develop and implement standard operating procedures for curriculum rollout, updates, and maintenance.
 </li>
 <li>
 Create efficient workflows for curriculum deployment across different learning platforms and formats.
 </li>
 <li>
 
 Expected Outcome:
 
 Ensure timely, error-free curriculum delivery to all learners with minimal operational friction.
 </li>
 </ul>
 
 
 2.Quality Assurance and Consistency:
 
 
 
 
 
 <ul>
 <li>
 Establish quality benchmarks and conduct regular audits of curriculum materials to ensure they meet NxtWave's standards.
 </li>
 <li>
 Implement feedback mechanisms to identify and address quality issues in real-time.
 </li>
 <li>
 
 Expected Outcome:
 
 Maintain consistent high-quality standards across all curriculum materials and learning experiences.
 </li>
 </ul>
 
 
 3. Process Optimization and Scalability:
 
 
 
 
 
 <ul>
 <li>
 Identify operational bottlenecks and implement solutions to streamline curriculum delivery.
 </li>
 <li>
 Design scalable processes that can accommodate growth in course offerings and student numbers.
 </li>
 </ul>
 <ol>
 <li>
 
 Expected Outcome:
 
 Create efficient, scalable operations that support NxtWave's rapid growth trajectory.
 </li>
 </ol>
 
 
 
 
 
 4 Cross-functional Collaboration and Resource Management:
 
 
 <ul>
 <li>
 Coordinate with curriculum developers, technical teams, and instructors to ensure seamless implementation.
 </li>
 <li>
 Allocate resources effectively to support curriculum operations and meet delivery timelines.
 </li>
 <li>
 
 Expected Outcome:
 
 Foster strong cross-functional alignment and efficient resource utilization.
 </li>
 </ul>
 
 
 
 
 
 5 Data-driven Operational Improvements:
 
 
 
 
 
 <ul>
 <li>
 Track key operational metrics and analyze data to identify improvement opportunities.
 </li>
 <li>
 Implement continuous improvement initiatives based on operational insights and learner feedback.
 </li>
 <li>
 
 Expected Outcome:
 
 Drive ongoing enhancements to operational efficiency and curriculum effectiveness.
 </li>
 </ul>
 
 
 
 
 
 6.Curriculum Lifecycle Management:
 
 
 
 
 
 <ul>
 <li>
 Oversee the entire lifecycle of curriculum from development to retirement, including version control and updates.
 </li>
 <li>
 Develop and maintain documentation for all operational processes and curriculum assets.
 </li>
 <li>
 
 Expected Outcome:
 
 Ensure systematic management of curriculum assets and transparent operations.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Education, Business Administration, or related field; Master's degree preferred.
 </li>
 <li>
 2+ years of experience in operations management, preferably in education or EdTech.
 </li>
 <li>
 Strong project management skills with experience in process design and implementation.
 </li>
 <li>
 Excellent organizational abilities with attention to detail and quality.
 </li>
 <li>
 Demonstrated ability to work cross-functionally and manage multiple stakeholders.
 </li>
 <li>
 Data-driven approach to problem-solving and decision-making.
 </li>
 <li>
 Proficiency with project management tools and learning management systems.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Basic understanding of curriculum development and instructional design principles.
 </li>
 <li>
 Familiarity with educational technology trends and tools.
 </li>
 <li>
 Passion for education and student success.
 </li>
 </ul>
 
 
 Job Overview:
 
 
 <ul>
 <li>
 Location:
 
 Hyderabad
 
 </li>
 <li>
 Job Type:
 
 Full-Time
 
 </li>
 <li>
 Work:
 
 Office
 
 </li>
 <li>
 Working Days:6-
 
 -Day Week
 
 </li>
 <li>
 Compensation:
 
 (Based on your skills and experience)
 
 </li>
 <li>
 Experience: 2+ Years in Operations Management
 </li>
 </ul>
 
 
</div>

Curriculum Operation Lead

KONE

<div>
 Service operations
 
 
 <ul>
 <li>
 Responsible for safe working practices and carrying out the operations according to maintenance
 
 
 </li>
 </ul>
 and safety instructions to ensure safety of end-users and other employees
 
 
 <ul>
 <li>
 Responsible for solving complex technical issues that THD has assigned to him/her
 </li>
 <li>
 Responsible for performing first visits of new equipment coming from competitors or KONE when
 
 
 </li>
 </ul>
 requested by sales/supervisor
 
 
 <ul>
 <li>
 Responsible for identifying any technical issues in equipment under maintenance that could cause
 
 
 </li>
 </ul>
 call outs or safety hazards and fix the issues, create sales leads and/or communicate to THD
 
 
 Manager
 
 
 <ul>
 <li>
 Responsible for actively identifying any technical competence gaps to maintain new equipment in
 
 
 </li>
 </ul>
 service (both from competitor and from new equipment) and communicate it to Maintenance
 
 
 Supervisor / Technical Helpdesk Manager
 
 
 <ul>
 <li>
 Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and
 
 
 </li>
 </ul>
 actively communicate with Technical Helpdesk Manager.
 
 
 <ul>
 <li>
 Contributes to the ongoing improvement of products, methods and safety by providing feedback to
 
 
 </li>
 </ul>
 THD Manager
 
 
 <ul>
 <li>
 Responsible for effectively planning his/her workload, in conjunction with THD Manager
 </li>
 <li>
 Responsible for solving complex remote monitoring / alarm system issues that THD has assigned
 
 
 </li>
 </ul>
 to him/her
 
 
 Customer relationship management
 
 
 <ul>
 <li>
 Responsible for customer satisfaction through quality of service and through proactive and precise
 
 
 </li>
 </ul>
 on-site communication
 
 
 <ul>
 <li>
 Accountable for maintaining excellent relationships with the customers and users present on site
 
 
 </li>
 </ul>
 by applying the service mindset
 
 
 Leadership / People management
 
 
 <ul>
 <li>
 Accountable for improving the competence of the Maintenance Technicians by explaining the root
 
 
 </li>
 </ul>
 causes and the solutions of the technical issues solved
 
 
 <ul>
 <li>
 Responsible for spreading the knowledge of Field Letters, Express Letters and new maintenance
 
 
 </li>
 </ul>
 methodologies (ASG documents)
 
 
 <ul>
 <li>
 Responsible for giving training/coaching to Maintenance Technicians nominated by the THD /
 
 
 </li>
 </ul>
 Maintenance Operations manager
 
 
 
 At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
 
 
 
 Read more on
 
 
 
 www.kone.com/careers
 
 
 
</div>

Junior Engineer/ Engineer- Technical Service

Concentrix

<div>
 Job Title:
 
 
 Team Leader, Operations
 
 
 
 Job Description
 
 
 
 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
 
 
 
 Role and Key Responsibilities:
 
 
 
 <ul>
 <li>
 Responsible to meet all agreed client SLAs and performance parameters
 </li>
 <li>
 Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service
 </li>
 <li>
 Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer
 </li>
 <li>
 To embody the spirit of excellence through team building, able leadership and sound people management skills
 </li>
 <li>
 Identify areas of concern and under performance and take corrective measures
 </li>
 <li>
 Responsible for development of team members- team motivation, up-skilling- career development
 </li>
 <li>
 Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring
 </li>
 <li>
 Single point of contact for the team and the senior management through effective communication on key deliverables
 </li>
 <li>
 Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward system based on data
 </li>
 <li>
 Responsible for Customer/client interaction
 </li>
 <li>
 Assist in scheduling and time management
 </li>
 <li>
 Allocate work and prioritize
 </li>
 <li>
 Perform real time monitoring
 </li>
 <li>
 Evaluate and coordinate operational, administrative, IT and HR issues for the team
 </li>
 <li>
 Forward non- resolvable issues to the Operations Manager
 </li>
 <li>
 Team specific attrition and absenteeism management
 </li>
 <li>
 Team member performance management and identification of training opportunities
 </li>
 <li>
 Overall experience 3+ years
 
 
 </li>
 </ul>
 
 Key Skills and knowledge:
 
 
 
 <ul>
 <li>
 Team development
 </li>
 <li>
 Good excel skills
 </li>
 <li>
 Ability to manage Team Performance
 </li>
 <li>
 Ability to impart effective feedback
 </li>
 <li>
 Ability to work in a 24/7 shift environment.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 Graduation
 
 
 </li>
 </ul>
 Disclaimer:-
 
 
 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
 
 
 Location:
 
 
 IND Hyderabad - Unit No. 201, 2nd Flr, Building 4 at Mindspace
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1655219
 
</div>

Team Leader, Operations

Livspace

<div>
 
 As a
 
 General Manager &ndash; Governance
 
 (City) at Livspace, you will serve as the control anchor for all governance-related practices in your city. Youʼll ensure that processes, policies, and compliance mechanisms are implemented and followed across functions like design, project execution, customer experience, and especially partner/vendor management. This is a strategic and hands-on role that ensures operational discipline at the city level. You will closely work with internal teams and external partners to identify gaps, mitigate risks, and uphold Livspaceʼs governance and compliance standards.
 
 
 
 
 
 Key Responsibilities
 
 
 City Governance &amp; SOP Adherence Drive compliance with Livspaceʼs SOPs across on-ground teams &ndash; including design, execution, vendor, and experience functions.
 
 
 &bull; &bull; Conduct routine governance checks to ensure adherence to process frameworks. &bull; Identify and close operational control gaps impacting service quality, timelines, or cost. Risk &amp; Non-Compliance Management
 
 
 &bull; Monitor and resolve governance risks including financial, operational, or service quality issues. &bull; Proactively address non-compliance or deviations related to internal stakeholders, such as: &bull; Design Teams &ndash; project delays, scope misalignment, or documentation gaps.
 
 
 &bull; Project Managers &ndash; non-adherence to SOPs, customer escalations, or quality lapses.
 
 
 &bull; Supply Chain / Modular Coordination Teams &ndash; delays in delivery, product mismatch, or installation issues.
 
 
 &bull; Operations Team &ndash; execution slippage, miscommunication with customers, or incomplete closure processes. &bull; Flag repeated incidents and drive systemic corrective actions and policy reinforcement Audit Readiness &amp; Documentation
 
 
 &bull; Maintain all project, partner, and compliance documentation in audit-ready format.
 
 
 &bull; Lead monthly/quarterly internal audits across verticals and ensure timely closure of findings.
 
 
 &bull; Track and update governance metrics through structured dashboards and trackers. Stakeholder &amp; Partner Coordination
 
 
 &bull; Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.
 
 
 &bull; Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.
 
 
 &bull; Conduct workshops and refreshers to educate stakeholders on new or revised SOPs. Reporting &amp; Escalation Management
 
 
 &bull; Prepare city-level compliance reports and governance scorecards for business reviews.
 
 
 &bull; Escalate recurring non-compliances or systemic partner issues to the regional governance lead.
 
 
 &bull; Present RCA (Root Cause Analysis) and recommend preventive measures.
 
 
 
 
 
 EXPERTISE AND QUALIFICATIONS
 
 
 &bull; Graduation / Post Graduation 6&ndash;8 years of experience in governance, compliance, risk management, vendor operations, or audit roles in a city-level or field operations capacity.
 
 
 &bull; Experience working with external partners/vendors in project-based or platform businesses.
 
 
 &bull; Hands-on knowledge of SOP enforcement, audit trails, documentation, and stakeholder training.
 
 
 &bull; Strong communication, analytical, and reporting skills with a bias for action.
 
 
 &bull; Background in real estate, interior design, consumer services, or execution-led businesses preferred.
 
</div>

General Manager

Reliance Retail

<div>
 
 Company Overview
 
 
 
 Reliance Retail is India's largest and fastest-growing retailer with an extensive omni-channel presence via integrated store concepts, digital, and new commerce platforms. Founded in 2006, we cater to a wide range of consumer needs in Consumer Electronics, Fashion &amp; Lifestyle, Grocery, Pharma, and Connectivity. With over 15,000 stores and a robust digital commerce platform, our mission is to offer superior quality and outstanding value to our 193 million customers across India.
 
 
 
 Job Overview
 
 
 
 We are seeking a mid-level Commercial Materials Manager to join our team at Reliance Retail's Hyderabad location. This full-time role is crucial to managing the commercial aspects of our retail supply chain, ensuring efficient workflow optimization and compliance management. The ideal candidate will have strong skills in inventory management, logistics coordination, and retail sales, contributing to our mission of delivering superior products and services to our customers.
 
 
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Proven expertise in inventory management, ensuring optimal stocking levels to meet consumer demand while minimizing costs.
 </li>
 <li>
 Experience in back office operations, including the ability to streamline administrative and support tasks.
 </li>
 <li>
 Strong operational oversight skills to ensure smooth functionality across multiple retail locations.
 </li>
 <li>
 Ability to manage compliance within the supply chain and adhere to company standards and regulations.
 </li>
 <li>
 Proficiency in workflow optimization to improve productivity and operational efficiency.
 </li>
 <li>
 Demonstrated experience in retail sales, with a focus on enhancing customer satisfaction and service quality.
 </li>
 <li>
 Expertise in logistics coordination to ensure timely and cost-effective delivery of goods.
 </li>
 <li>
 Skills in inventory control, including tracking inventory levels, orders, deliveries, and sales.
 
 
 </li>
 </ul>
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Oversee day-to-day commercial operations and ensure effective supply chain management.
 </li>
 <li>
 Maintain and optimize inventory levels, reducing waste and improving efficiency.
 </li>
 <li>
 Coordinate with logistics teams to streamline the movement of goods across supply channels.
 </li>
 <li>
 Ensure compliance with organizational standards and regulatory requirements in material handling.
 </li>
 <li>
 Manage relationships with vendors and stakeholders to support the procurement process.
 </li>
 <li>
 Develop and implement strategies for operational improvement and cost reduction.
 </li>
 <li>
 Analyze sales data to forecast inventory needs and adjust procurement plans accordingly.
 </li>
 <li>
 Collaborate with cross-functional teams to support the introduction of new products and initiatives.
 </li>
 </ul>
</div>

Commercial Materials Manager

Amazon

<div>
 
 Description
 
 
 
 Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
 
 
 Amazon Operations
 
 
 Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?
 
 
 Join the Operations team as Operation Executive (OE). As Operation Executive, you will be responsible for monitoring multiple 3P stores from operations, performance, design and compliance point of view. You will be working with multiple internal and external stakeholders to manage operations performance and to drive program initiatives yielding improvement in quality, productivity, speed and cost. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications. You must be flexible to work weekends and/or overnight shifts regularly and to travel to stores to design, set up &amp; monitor 3P operations.
 
 
 
 Roles And Responsibilities
 
 
 
 <ul>
 <li>
 Monitor operations of the assigned stores and suggest &amp; deploy improvements
 </li>
 <li>
 Identify useful data accumulated from multiple sources and take necessary actions
 </li>
 <li>
 Foresee implications based on current data and trends
 </li>
 <li>
 Be organized, apt and prompt in notifying the situation, problem solve and recur prevention
 </li>
 <li>
 Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy
 </li>
 <li>
 Train &amp; direct associates for action and conformance of norms &amp; practices
 </li>
 <li>
 Visit the stores for various operational conformance, restrictions and norms
 </li>
 <li>
 Conduct ops checklist based on SOP
 
 
 </li>
 </ul>
 Key job responsibilities
 
 
 Communicating with team and operations stakeholders.
 
 
 Managing amazon driven process at 3p stores.
 
 
 Providing training and one point lessons to ground staff to implement Amazon Operation processes.
 
 
 Perform daily/ weekly site audits
 
 
 Travel to site locations
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
 </li>
 <li>
 Speak, write, and read fluently in English
 </li>
 <li>
 Experience with Microsoft Office products and applications
 </li>
 <li>
 Experience with Excel
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Telangana
 
 
 Job ID: A3086532
</div>

Operation Executive, Fresh 3P, Team Leader Operations

Coinbase

<div>
 
 Ready to be pushed beyond what you think you&rsquo;re capable of?
 
 
 At Coinbase, our mission is to increase economic freedom in the world. It&rsquo;s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform &mdash; and with it, the future global financial system.
 
 
 To achieve our mission, we&rsquo;re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company&rsquo;s hardest problems.
 
 
 Our work culture is intense and isn&rsquo;t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there&rsquo;s no better place to be.
 
 
 While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
 
 
 As an Associate Manager, your primary role will be to manage a team of Customer Support Supervisors. You will be responsible for your team's performance as measured by key operational metrics, including contacts handled, first contact resolution rates, customer satisfaction and quality scores. You will coach team managers in a timely manner based on their performance against these metrics. Additionally, you will work closely with senior leadership to own optimization initiatives and contribute to roadmap efforts. This may include participating in interviews, continuous improvements and summits. You will become a subject matter expert on Coinbase's operational processes and workflows, collaborating across customer experience teams as needed.
 
 
 To perform these duties successfully, you will utilize tools such as: Maestro QA, Salesforce, Slack, G-Suite, Confluence, Looker, Amazon Web Services (AWS), and proprietary technologies. Familiarity with these systems is essential for tracking agent performance, collaborating with colleagues, documenting procedures, and analyzing business data.
 
 
 
 Please note that this role is expected to report onsite in our India Centre of Excellence office in Hyderabad, India.
 
 
 
 
 What you&rsquo;ll be doing (ie. job duties):&nbsp;
 
 
 <ul>
 <li>
 Lead a team of high performing customer service supervisors across multiple processes or channels (Eg. phone, messaging, email)
 </li>
 <li>
 Manage and support initiatives aimed at improving operations through the automate, eliminate, and optimize framework.
 </li>
 <li>
 Act as a trusted point of contact for escalations and high priority issues related to your scope.
 </li>
 <li>
 Achieve SLAs, productivity and quality metrics for your line of business/team members.
 </li>
 <li>
 Collaborate cross-functionally with Program, Quality, Training and Product teams to improve existing workflows and processes.
 </li>
 <li>
 Utilize an in-depth understanding of metrics to drive data-backed business decisions.
 </li>
 <li>
 Communicate policies and follow up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken.
 </li>
 <li>
 Provide leadership and mentorship across key areas like performance management, learning &amp; development, and leadership skills
 </li>
 <li>
 Potentially manage Customer Support Supervisors as business needs necessitate
 </li>
 <li>
 Participate in the interview and selection process for new customer support agents
 </li>
 </ul>
 
 
 
 What we look for in you (ie. job requirements):&nbsp;
 
 
 <ul>
 <li>
 
 This role requires full-time, in-office presence at our Hyderabad location.
 
 </li>
 <li>
 Customer obsessed, motivated by Coinbase&rsquo;s mission and crafting a seamless support experience for our global customer base.
 </li>
 <li>
 Minimum of 8 years of relevant experience in financial services, technology and/or customer support.
 </li>
 <li>
 Minimum of 5 years of people management experience in an operations environment.
 </li>
 <li>
 Ultra proactive in identifying opportunities, proposing solutions, and demonstrating a bias for action in executing solutions
 </li>
 <li>
 Excellent track record of leading deeply engaged and high performing teams and using metrics to make business decisions.
 </li>
 <li>
 Ability to work independently and as part of a team, with a high level of self-motivation, personal accountability, and natural curiosity
 </li>
 <li>
 Exceptional organizational and time management skills, with the ability to prioritize tasks and manage competing deadlines
 </li>
 <li>
 Drives urgency and adapts flexibly to evolving needs in a complex, fast-paced, and high-growth environment.
 </li>
 <li>
 Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day
 </li>
 <li>
 Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences
 </li>
 </ul>
 
 
 
 Nice to haves:
 
 
 <ul>
 <li>
 Experience at crypto exchanges or in financial services, ideally in payments, trading operations or technical support.
 </li>
 <li>
 Advanced experience in project management, analytics or quality assurance.
 </li>
 <li>
 Advanced degree in business, finance, customer experience and/or blockchain.
 </li>
 <li>
 Advanced understanding of Google apps, JIRA, Salesforce Service Cloud
 </li>
 </ul>
 
 &nbsp;
 
 
 P72326
 
 
 
 
 Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility + benefits (including medical, dental, and vision)
 
 
 Pay Range:: ₹3,419,600 INR - ₹3,419,600 INR
 
 
 
 Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
 
 
 
 Commitment to Equal Opportunity
 
 
 Coinbase is proud to be an Equal Opportunity Employer.&nbsp; All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law.&nbsp; For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.&nbsp;
 
 
 Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. &nbsp; For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
 
 
 Global Data Privacy Notice for Job Candidates and Applicants
 
 
 
 Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here.
 
 
 By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here. &nbsp;
 
 
 
 AI Disclosure
 
 
 
 For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.&nbsp;&nbsp;
 
 
 
 
 For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.&nbsp;
 
 
 
 
 
 The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment
 
 
 
 . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com
 
 
 
 
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Associate Manager, Customer Support

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