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information technology lead

Noble Schools

<div><div><b>About Noble</b></div><div></div><div>
Noble is Chicago&rsquo;s highest-performing and largest network of public charter schools. Our 17 campuses and 1,680 employees currently serve 12,000 students, 99% of whom identify as persons of color, 90% of whom are from under-resourced communities, and 81% of whom are first-generation college attendees. Noble&rsquo;s mission is to ensure that all students have equitable and positive school experiences that equip them to complete college and lead choice-filled lives.
</div><div></div><div>We are proud to be recognized nationally for college access and persistence. Noble supports more than 31,000 alumni, with 99% of Noble students accepted into college and historically almost 90% choosing to enroll.</div><div></div><div><b>
Clear, Consistent and Connected</b></div><div>
All staff at Noble are bound by three key principles that shape a strong and positive campus culture at Noble.</div><div></div><ul><li><div><b>
Clear,</b> Setting Clear Expectations: Students, like all individuals, flourish when they have a clear understanding of boundaries and expectations. All Noble Schools staff should prepare and explain academic and behavioral expectations using easy-to-understand procedures, routines, and &quot;what to do&quot; directions in all spaces.</div></li></ul><div></div><ul><li><div><b>
Consistent</b>, Maintaining Consistency in Responses: Students experience a spectrum of emotions. While all emotions are valid, not all behaviors are productive. Consistency in how these behaviors are addressed helps to ensure fairness and provides students with the security of knowing that our campuses operate with a sense of justice and equity.</div></li></ul><div></div><p><b>
Connected</b>, Building Positive Relationships: Students, like all individuals, thrive when they feel a communal connection to their school and can rely on meaningful relationships with the adults at the school. All Noble staff prioritize positive interactions and relationships rooted in the humanity and belonging of each student.
<br>
<br>
<b>The Role</b></p><p>
Noble is looking for an IT Lead to join our Network Support Team&mdash;a team dedicated to providing world-class service to our 18+ schools. This is a non-remote exempt position. This individual reports to the Director of Information Technology. The IT Lead is accountable for providing IT services to support Noble&rsquo;s teachers and staff in advancing student performance. The IT Lead is expected to participate in helping the IT Department develop and implement Noble&rsquo;s strategic plan for how support is administered and executed within established SLAs. This role is critical in ensuring our campuses have a 99.9% uptime and deliver A+ customer service to our students and staff. Standard working hours are 8 AM to 5 PM with adjustments to campus schedules that may be prior and beyond normal business hours on occasion.</p><p><b>
Key Responsibilities</b></p><ul><li><p>
Ad Hoc Support: The IT Lead must be able to reach and work from any Noble location efficiently and without reservation. The IT Lead will be placed in a primary campus(es) and coverage zone to provide customer support in our regional schools.</p></li><li><p>
Help Desk Administration: The IT Lead will assist in responding to and resolving support tickets put in by campus staff with regards Audio Visual, laptops (Windows / Mac), Chromebooks, and business mobile devices. The IT Lead will assist the team in assessing hardware/software issues that impact all of Noble, be it proprietary or 3rd party.</p></li></ul><ul><li><p>
Service: Every member of Noble&rsquo;s Support Team exists to support the staff and students at our 18+ schools. A service mentality &ndash; including being flexible, adaptable, and humble &ndash; is an essential part of every position on the technology team. The IT lead is responsible for responding to technology issues that occur outside of normal business hours and also for staffing occasional weekend and evening projects. The IT Lead is therefore responsible for displaying best-in-class service in all of their tasks.</p></li><li><p>
Align to Noble&rsquo;s Mission and Core Values</p></li></ul><p><b>
Candidate Qualifications</b></p><p><b>
Technical Skills</b></p><ul><li><p>
Knowledge of operating systems: Windows, Android, ChromeOS, MacOS &amp; IOS</p></li><li><div>
Knowledge of Microsoft 365 Administration</div></li><li><div>
Knowledge of Google Administration</div></li><li><p>
Help Desk management tools</p></li></ul><p></p><p><b>
Ideal Traits</b></p><ul><li><div>
Embodies Noble Core Values of Diversity, Equity, and Inclusion, Results, Follow-through, Respect, Self-awareness and Humility</div></li><li><div>
Embodies who is committed to Noble&rsquo;s ARC (Anti-Racism Commitment).</div></li><li><div>
High level of customer service excellence is mandatory</div></li><li><div>
Excellent interpersonal, verbal and written communication skills is mandatory</div></li><li><div>
High level of energy, passion, and enthusiasm is mandatory (and a good sense of humor is a huge plus).</div></li><li><div>
Emotional intelligence is mandatory (e.g. the ability to handle complex challenges and puzzles as well as critical feedback in a positive and productive manner)</div></li><li><div>
Willingness to push the boundaries of their work by constantly seeking out new ideas and implementing them</div></li><li><div>
Completion of an Associate&rsquo;s degree or higher in a relevant technology field or equivalent work experience is preferred.
</div></li></ul><p><b>Compensation</b><br>
The starting salary for this position is $50K. Compensation will be commensurate with experience and qualifications. A comprehensive compensation plan will include a bonus incentive and a competitive benefits package including access to Udemy Business Suite for training and development opportunities.</p><p><b>
Application Process</b><br>
If interested, candidates can apply directly at www.nobleschools.org/careers. Please be prepared to submit a resume, at least 2 references, and short answer questions. Please direct inquiries about this role to careers@nobleschools.org</p><div><b><i>
Statement of Non Discrimination</i></b></div><div><b><i>
Noble is proud to be an equal opportunity employer, making all employment decisions, including recruiting, hiring, training, and promoting without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic or classification protected by law.</i></b></div></div>

Information Technology Lead

RL Canning

<div><div><p>Service Desk Process Lead</p><p></p>
</div><p><b>Service Desk Process Lead</b></p><p><b>
On-site Role &ndash; Chicago, IL (12:00 pm to 12:00 am shift)</b></p><p><b>
**We are not offering visa sponsorship or C2C for this position due to resource requirements</b></p><p></p><p><b><br>
Who We Are</b></p><p>
RL Canning is a global IT managed services and consultancy firm committed to enhancing the digital workplace by driving value through technology and operational excellence. Our comprehensive service portfolio, supported by an ecosystem of digital innovators, delivers industry-leading solutions tailored to each customer's unique needs. We focus on achieving better, faster results aligned with long-term strategic goals.</p><p></p><p><b><br>
Job Overview</b></p><p>
RL Canning is seeking <b>&ldquo;TWO&rdquo; Service Desk Process Leads</b> to join our IT team. You will be responsible for team performance metrics, coaching team members, serving as the primary escalation point during their shift, and leading communications during major incidents.</p><p></p><p><br>
The US base salary range for this full-time position is $85,000.00 to $95,000.00 annual W2, along with a comprehensive benefits package detailed in the &ldquo;Benefits Offered&rdquo; section of the job description. The salary wage offered within this range will be influenced by factors such as work location, job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more specific information about the salary range, considering these factors. Compensation and benefits remain in the Company's sole discretion and may be modified at the Company&rsquo;s absolute discretion, consistent with applicable law, until they are paid.</p><p></p><p><b><br>
In this role, you will</b></p><ul><li>
Lead and oversee daily Service Desk operations, ensuring consistent, high-quality customer service delivery across all support channels.</li><li>
MUST be able to work 12:00 pm to 12:00 am</li><li>
MUST be able to work every other weekend</li><li>
MUST be willing to work a schedule of 2 days on, 2 days off, 3 days on ETC. (Pitman Work Schedule)</li><li>
MUST be willing to work 100% onsite.
</li><li>Manage call queues and ticket workflows, prioritizing requests based on business impact, urgency, and available resources to meet service level commitments.</li><li>
Monitor all open incidents and service requests, proactively addressing overdue items and driving timely, effective resolution.</li><li>
Plan, schedule, and coordinate staff coverage to ensure optimal resource alignment and consistent SLA performance across shifts.</li><li>
Balance workloads and monitor team performance to maintain productivity, accountability, and service excellence.</li><li>
Administer and optimize the Automatic Call Distribution (ACD) system, including configuration changes, reporting analysis, and process improvement initiatives.</li><li>
Serve as the primary IT communications lead during major incidents, delivering clear, timely, and organization-wide updates.</li><li>
Translate complex technical information into clear, concise, jargon-free communications tailored to executives, stakeholders, and end users.</li><li>
Communicate confidently and professionally with both technical subject matter experts and executive leadership, even when managing evolving or incomplete information.</li><li>
Maintain composure and precision in high-pressure, time-sensitive situations, modeling calm and decisive leadership.</li><li>
Develop, mentor, and coach Service Desk analysts through active engagement, real-time feedback, and hands-on leadership.</li><li>
Identify skill gaps, observe workflow patterns, and implement targeted coaching and training to elevate overall team capability.</li><li>
Drive cross-shift collaboration and continuous improvement by optimizing workflow, reducing silos, and leveraging low-volume periods to advance backlog work.</li><li>
Maintain and continuously improve Service Desk documentation, policies, and procedures while contributing to a positive, accountable, and service-focused team culture.</li><li>
Perform other tasks as necessary to support and achieve business objectives.</li></ul><p></p><p><b><br>
For this role, you will need</b></p><ul><li>
Bachelor&rsquo;s degree in Health Informatics, Information Technology, Computer Science, or a related field required.</li><li>
5+ years of experience in healthcare technology environments preferred, including at least 3 years in a supervisory or leadership capacity.</li><li>
Exceptional verbal and written communication skills, with the ability to translate complex technical concepts into clear, concise, audience-appropriate messaging.</li><li>
Proven ability to deliver accurate, confident, organization-wide communications during major incidents or high-pressure service disruptions.</li><li>
Demonstrated strength in people leadership, with the ability to build, develop, and sustain cohesive, high-performing teams.</li><li>
Strong coaching and mentoring capabilities, providing real-time feedback, observation-based development, and hands-on support to team members.</li><li>
Ability to foster a culture of accountability through trust, clear expectations, and consistent leadership presence.</li><li>
Deep understanding of Service Desk strategy, IT service management best practices, and relevant industry standards.</li><li>
Proven ability to balance short-term operational demands with long-term strategic direction and continuous improvement initiatives.</li><li>
Working knowledge of call center technologies and ITSM/ticketing systems, including performance monitoring, reporting, and workflow optimization.</li><li>
Strong critical thinking and analytical skills, with the ability to evaluate systems, workflows, and service data to identify inefficiencies and recommend improvements.</li><li>
Excellent organizational and time management skills, with the ability to manage multiple priorities while maintaining service quality and team morale.</li><li>
Professional presence with the ability to set the tone for the team by modeling composure, accountability, and calm, decisive leadership.</li><li>
Team-first mindset with a demonstrated commitment to cross-shift collaboration and collective service outcomes over individual metrics.</li><li>
Willingness to travel as needed to support client projects and corporate responsibilities.</li></ul><p></p><p><b><br>
Why Join Us</b></p><p></p><p><b><br>
Cutting-Edge Innovation &amp; Technology:</b> Unlock the opportunity to be a vital part of a cutting-edge environment where innovation is not just encouraged but is a way of life. You'll have the chance to work with the latest technologies, contribute to ground-breaking projects, and stay at the forefront of advancements in the IT industry.</p><p></p><p><b><br>
Professional and Personal Growth:</b> We are dedicated to investing in our team&rsquo;s growth and success. By providing the tools, resources, and support needed to enhance skills and stay ahead of industry trends, we empower our team members to unlock new opportunities for advancement. We believe that fostering individual growth strengthens careers and drives the collective success of our company.</p><p></p><p><b><br>
Collaborative &amp; Inclusive Culture:</b> Be part of a team where collaboration drives success. Our inclusive culture celebrates diverse perspectives and ensures every voice is heard, creating an environment where innovation and teamwork flourish. You&rsquo;ll collaborate with skilled professionals from a wide range of backgrounds, exchanging ideas, tackling challenges, and crafting solutions that make a real impact. Together, we build a stronger, more dynamic workplace where collective problem-solving is at the heart of everything we do.</p><p></p><p><b><br>
Empowering Work Environment:</b> Discover the opportunity to be an integral part of a team where your ideas are not only heard but celebrated, and your contributions have a direct impact. In this role, you&rsquo;ll experience a sense of purpose as your work drives meaningful results for our projects and clients. We prioritize your growth and ensure that your potential is recognized, fostering an environment where your efforts lead to both personal fulfillment and collective success.</p><p></p><p><b><br>
Benefits Offered</b></p><ul><li>
Comprehensive health insurance (medical, dental, vision)</li><li>
Short-Term Disability Insurance</li><li>
Accidental Death &amp; Dismemberment (AD&amp;D) and Life Insurance</li><li>
401(k) retirement savings plan with employer matching</li><li>
Paid Time Off</li><li>
Paid Holidays</li></ul><p></p><p><i><br>
** RL Canning is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination based on race, color, religion, sex, marital status, national origin or ancestry, age, disability (physical or mental), veteran status, or any other status protected by federal, state, or local law.</i></p></div><p></p>

Service Desk Process Lead

Comcast

<div>Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.<p><b><br>
Job Summary</b></p>
Responsible for providing business performance analysis, reporting and forecasting as an independent contributor. Also responsible for providing a variety of financial data and maintaining and updating financial models and plans. Reports financial analysis to senior management in support of functional business objectives. Works with moderate guidance in own area of knowledge.<p></p><p><b>
Job Description</b></p><p><b>
Core Responsibilities</b></p><ul><li>
Conducts various statistical and financial reports, as assigned. Gathers analysis and creates reports.</li><li>
Assists in budgeting, forecasting, variance analyses and related reports, as assigned.</li><li>
Conducts financial research, analyzes financial performance against objectives and determines emerging financial trends.</li><li>
Maintains statistical/financial databases.</li><li>
Performs additional Business Operations duties and tasks as required.</li><li>
Consistent exercise of independent judgment and discretion in matters of significance.</li><li>
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.</li><li>
Other duties and responsibilities as assigned.</li></ul><p><b><br>
Employees at all levels are expected to:</b></p><ul><li>
Understand our Operating Principles; make them the guidelines for how you do your job.</li><li>
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.</li><li>
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.</li><li>
Win as a team - make big things happen by working together and being open to new ideas.</li><li>
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.</li><li>
Drive results and growth.</li><li>
Support a culture of inclusion in how you work and lead.</li><li>
Do what's right for each other, our customers, investors and our communities.</li></ul><p><b><br>
Disclaimer:</b></p><ul><li>
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.</li></ul><p></p><p><br>
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.</p><p><b><br>
Skills:</b></p><p>
Executive Presence; Data Analysis; Financial Reports; Strategic Thinking</p><p><b><br>
Salary:</b></p><p>
Primary Location Pay Range: $65,974.82 - $98,962.24</p><p>
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.</p><p><br>
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That?s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality ? to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.</p><p><b><br>
Education</b></p><p>
Bachelor's Degree</p><p>
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.</p><p><b>
Relevant Work Experience</b></p><p>
2-5 Years</p></div>

Analyst 2, Finance

Trace3

<p></p><div><div><p>Who is <b>Trace3</b>?</p>
<p>
Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.</p>
<p>
Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!</p>
<p>
Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco.
</p><p><b>Ready to discover the possibilities that live in technology?</b></p><br>
<p></p>
<p><b>
Come Join Us!</b></p>
<p><b>
Street-Smart</b> <b>- </b><b><i>Thriving in Dynamic Times</i></b></p>
<p>
We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the &quot;big picture.&quot; We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.</p>
<p><b>
Juice - </b><b><i>The &quot;Stuff&quot; it takes to be a Needle Mover
</i></b></p><p>We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like.</p>
<p><b>
Teamwork - </b><b><i>Humble, Hungry and Smart</i></b></p>
<p>
We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it's due and demonstrate transparency. We &quot;bring the weather&quot; by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures &ndash; not just their success. We appreciate the individuality of the people around us.</p></div><p></p><p><b><br>
JOB SUMMARY:</b></p>
<p>
The Account Manager I, Midwest will be responsible for prospecting, developing and closing sales opportunities in the Midwest Region. This position will be responsible for selling technology solutions in core competencies of storage, security, virtualization, backup, networking, innovation, cloud and data intelligence services. This position will have a strong understanding of how technology enables businesses to develop strategies and meet objectives. The Account Manager I, Midwest will be involved in the entire sales cycle, including leading meetings to discuss key business and technology issues, assess clients' needs and identify the products/solutions that best meet those needs.</p>
<p><b>
SUMMARY OF ESSENTIAL JOB FUNCTIONS:</b></p>
<ul>
<li>Drive business line revenue within assigned territory and accounts; discover, prospect and qualify new opportunities as well as cross-sell and up-sell opportunities within existing customer base</li>
<li>Responsible for supervising and ensuring optimal client satisfaction throughout the entire life cycle of the engagement by providing the Trace3 &quot;Total Customer Experience&quot;</li>
<li>Represent Trace3 to the customer in all sales-related matters and understand the customer's business, product requirements, and industry challenges</li>
<li>Lead the proposed solution including transitioning the build and implementation to the delivery team, and remain engaged with the client while becoming a &quot;thought leader&quot; for the next opportunity</li>
<li>Build and maintain in-depth knowledge of Trace3's products, services, partners, and markets</li>
<li>Direct complex sales cycles&mdash;including account mapping, development of high-level relationships, account strategies, and business cases</li>
<li>Communicate Trace3's value proposition to varying technical and non-technical clients, including executive ''C'' level management, VP, and Director levels, and end-users</li>
<li>Establish strong and lasting relationships with key stakeholders and decision makers in client organizations</li>
<li>Work closely with the client to understand and manage their expectations while simultaneously working closely with the Trace3 Team to ensure delivery</li>
</ul>
<p><b>REQUIRED QUALIFICATIONS:</b></p>
<ul>
<li>Minimum of 5 years' experience as an individual contributor selling enterprise level professional/technology services, managed services or end user solutions</li>
<li>History of successfully selling into Fortune 750 companies preferred; industry knowledge of IT services and products</li>
<li>Experience preparing, writing, creating, and delivering value-add sales solution presentations and proposals</li>
<li>Experience in security, cloud or data intelligence sales is a huge plus</li>
<li>Excellent understanding of business environments and challenges of IT operations in an enterprise level corporation</li>
<li>Strong understanding of how clients use technology to meet business objectives</li>
<li>Strong financial and business acumen with understanding of a multi-faceted business operation</li>
<li>Excellent oral, written communication and presentation skills with an ability to present technical issues, training sessions, and demos to C-Level Executives and non-technical audience</li>
<li>Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment</li>
<li>Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver</li>
<li>Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment</li>
<li>Motivated self-starter who loves to solve challenging problems</li>
<li>Ability to travel; holds a valid driver's license</li>
</ul><p></p><div>
<p><b>The Perks</b></p>
<ul>
<li>Comprehensive medical, dental and vision plans for you and your dependents</li>
<li>401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability</li>
<li>Competitive Compensation</li>
<li>Training and development programs</li>
<li>Major offices stocked with snacks and beverages</li>
<li>Collaborative and cool culture</li>
<li>Work-life balance and generous paid time off</li></ul><br>
<p></p>
<p><b>
Our Commitment</b></p>
<p>
At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do.</p>
<p>
We're committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.</p>
<p>
As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law.</p>
<p>
Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all.</p>
<p>
If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com.</p><br>
<p></p>
<p><b>
***To all recruitment agencies:</b> Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.</p></div></div>

Account Manager

HUB International

<div><div><b>ABOUT US</b></div><div><div><div><div><div><div><div><div><div><p>
At HUB International, we are a team of entrepreneurs. We believe in protecting and supporting the aspirations of individuals, families, and businesses. We help our clients evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees to learn, grow, and make a difference. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.</p><p>
HUB is a global insurance and employee benefits broker, providing a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services. With over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions</p></div></div></div></div></div></div></div></div></div><p></p><p><b>
Title: Security Operations Analyst</b></p><p><b>
Reporting Manager: Director, Security Operations and Engineering</b></p><p></p><p><b>
Job Description</b></p><p>
The Information Security Analyst functions as a member of the Security Operations and Engineering team and interacts with technical and business units to plan and implement information security solutions and support information security incidents. This role requires strong teamwork skills and leadership qualities and must be able ability to foster and maintain business relationships with both technical and business units, must be a great communicator.</p><p></p><p><b>
Objectives of this Role</b></p><ul><li>
Protect the integrity and confidentiality of HUB data and infrastructure while enabling business functionality in all systems and environments by supporting applicable security solutions.</li><li>
Lead incident response activities and provide timely response to security incidents and alerts generated by security tools or the SOC</li><li>
Assist in improving processes, identify efficiencies, and recommend solution enhancements to improve service level delivery</li><li>
Contribute to &ldquo;Continuous Improvement and Posture Management&rdquo; efforts, in respect to HUB&rsquo;s information security tooling and systems.</li><li>
Support the HUB Information Security Governance &amp; Compliance team as needed during risk assessments, internal and external Information Security Audits, and Vendor reviews</li><li>
Champion vulnerability remediation efforts and act as a liaison to IT and application owners for patch management</li><li>
Gather and report on key organizational information security metrics</li><li>
Other duties as assigned</li></ul><p></p><p><b>
Daily and Monthly Responsibilities</b></p><ul><li>
Provide Level II Support for incident and request tickets escalated from other technical teams</li><li>
Communicate with stakeholders to assist remediation efforts.</li><li>
Lead / Assist in root-cause analysis for security incidents events leading to resolution.</li><li>
Contribute to weekly and monthly posture and response operations reporting.</li><li>
Be responsible for analysis and recommendation of upgrades, changes, implementation specific to the support and scaling of HUB&rsquo;s security operations.</li><li>
Support the HUB Information Security Governance &amp; Compliance team as needed during risk assessments, internal and external Information Security Audits, and Vendor reviews</li></ul><p></p><p><b>
Skills and Qualifications</b></p><ul><li>
Bachelor's degree in discipline appropriate to assignment or an equivalent combination of education and experience</li><li>
Related certifications (e.g., GSEC, CISSP, AWS) preferred</li><li>
At least 2 years&rsquo; experience in an Information Security role or 3 years&rsquo; experience in an IT engineering capacity with progressively difficult responsibilities</li><li>
2+ years of experience with cloud infrastructure and O365 services and technology</li><li>
Experience working with and managing Active Directory / MS Entra ID</li><li>
Experience with SOAR (Security Orchestration, Automation, and response)</li><li>
Experience with vulnerability assessment and patch management practices</li><li>
Experience with KQL and SPL or other Query Languages</li><li>
Knowledge of industry security standards, guidelines, and regulatory/compliance requirements related to information security such as ISO 27001, NIST 800-53, SOC2, PCI, SOX, etc.</li><li>
Knowledge of Windows Event and network device logging</li><li>
Knowledge of networking protocols and concepts including TCP, DNS, DHCP, Firewalls, VPN, and Web proxies</li><li>
Understanding of email transmission, routing, and authentication concepts including, SMTP, SPF, DKIM and DMARC</li><li>
Demonstrated incident response experience including dealing with malware and endpoint anti-virus and detection and response solutions</li><li>
Excellent Prioritization, decision making, critical thinking, communication skills</li><li>
Ability to coordinate and perform multiple tasks/projects simultaneously, balancing priorities and deliverables</li></ul><p></p><p><b>
JOIN OUR TEAM</b></p><p>
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join <b>HUB International</b>, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.</p><p></p><p><i>
Disclosure required under applicable law in California, Colorado, Illinois, Maryland, Minnesota, New York, New Jersey, and Washington states: The expected salary range for this position is $ 80,000 to $95,000 and will be impacted by factors such as the successful candidate&rsquo;s skills, experience and working location, as well as the specific position&rsquo;s business line, scope and level. If you believe that your qualifications and experience surpass the minimum requirements for this role, we encourage you to submit your application. By doing so, we will be able to keep your application on file for consideration for potential future positions within our organization. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits such as vacation, sick, and personal days, and eligible bonuses, equity and commissions for some positions.</i></p><p></p>
Department Information Technology<p></p>
Required Experience: 2-5 years of relevant experience<p></p>
Required Travel: Negligible<p></p>
Required Education: Bachelor's degree (4-year degree)<p></p><p>
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.</p><p></p><p>
E-Verify Program</p><p></p><p>
We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.</p></div>

Security Operations Analyst

Invenergy

<div><div>Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.</div><div></div><div>
This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.</div><div></div><div><div><div><div><div><div><div><div>
Job Description</div></div></div></div></div></div></div></div><div></div><div><div><div>
Position Overview</div></div><div><div>
The Business Applications Analyst III &ndash; Workflow &amp; Automation Platforms will be responsible for the administration, maintenance, and technical support of assigned applications and processes within our organization, including analyzing and optimizing operational processes. Your primary objective will be to develop business requirements, implement technical solutions based on business requirements, and provide technical support on assigned applications.</div></div><div></div><div><div><br>
As a Business Application Analyst III, you will play a crucial role in driving operational excellence, optimizing applications, implementing technology solutions to drive organizational improvement, ensuring the security of applications, and enhancing overall productivity within the organization. Your analytical mindset, technical skillset, attention to detail, and ability to streamline processes will contribute to the success and growth of the company.</div></div><div></div><div><div><br>
Responsibilities</div></div><div><ul><li><div>
Analyze Applications &amp; Processes: Conduct thorough evaluations of existing applications and business processes to identify inefficiencies, bottlenecks, and areas for improvement.</div></li></ul></div><div><ul><li><div>
Business Requirements: Work with key stakeholders to develop business requirements and translate those requirements into technical requirements.</div></li></ul></div><div><ul><li><div>
Change Management: Ensure change management process is followed including evaluating risk of the change, appropriate testing of the change, and effective communication with business users.</div></li></ul></div><div><ul><li><div>
Collaboration: Collaborate with cross-functional teams, including other IT teams and business departments, to understand their requirements and identify opportunities for process enhancements.</div></li></ul></div><div><ul><li><div>
Documentation: Create detailed documentation for applications including process maps, flowcharts, diagrams, user guides, and technical guides.</div></li></ul></div><div><ul><li><div>
Implementation: Coordinate and facilitate the implementation of new technology solutions and changes to existing technology services, working closely with stakeholders to ensure smooth transitions and minimal disruption.</div></li></ul></div><div><ul><li><div>
Industry Trends: Keep up-to-date with industry best practices and emerging technologies to drive innovation, increase efficiencies, and enable business growth.</div></li></ul></div><div><ul><li><div>
Performance Measurement: Establish performance benchmarks and key performance indicators (KPIs) to assess the effectiveness of applications and identify trends to develop actionable insights.</div></li></ul></div><div><ul><li><div>
Project Lead: Serve as project lead for small to medium sized technical projects.</div></li></ul></div><div><ul><li><div>
Stakeholder Engagement: Regularly engage with business stakeholders for assigned applications including leading regular user group meetings and ensuring user feedback is added for future improvements.</div></li></ul></div><div><ul><li><div>
Technical Management: Provide advanced technical support and subject matter expertise (SME) for assigned applications.</div></li></ul></div><div><ul><li><div>
Testing: Develops, documents, and maintains user acceptance test scripts; performs user acceptance and other functional tests; and assists tracking and coordinating user acceptance testing.</div></li></ul></div></div><div><div><ul><li><div>
Training and Documentation: Creates training materials, user guides, SOP&rsquo;s, KB&rsquo;s, and process documentation to ensure standardized workflow practices and support organizational knowledge sharing.</div></li></ul></div><div><ul><li><div>
Vendor Coordination- Establish good working relationship with vendors and escalate to these vendors as needed for technical resolution and project implementation.</div></li></ul></div><div></div><div><div><br>
Required Qualifications</div></div><div><ul><li><div>
Bachelor's degree in computer science, business administration, operations management, or a related field.</div></li></ul></div><div><ul><li><div>
4+ years experience as a Business Application Analyst or similar role.</div></li></ul></div><div><ul><li><div>
4+ years experience in a hands-on technical role supporting and implementing workflow and automation platforms such as Microsoft Power Apps, Microsoft Power Automate, Microsoft Forms, Pipefy, or other comparable workflow tools.</div></li></ul></div><div><ul><li><div>
4+ years experience providing Tier 2/3 hands-on application technical support.</div></li></ul></div><div><ul><li><div>
Strong technical knowledge and ability to own a technical issue until resolution.</div></li></ul></div><div><ul><li><div>
Strong documentation skills including experience creating application knowledge base articles, diagrams, and guides for technical staff and end-users.</div></li></ul></div><div><ul><li><div>
Strong interpersonal and communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization and vendors.</div></li><li><div>
Eligible to work in the United States without the need for employer visa sponsorship now or in the future.</div></li></ul></div><div></div><div><div>
Preferred Qualifications</div></div><div><ul><li><div>
2+ years experience developing business requirements and translating those requirements into technical requirements.</div></li></ul></div><div><ul><li><div>
Strong analytical and problem-solving skills with the ability to analyze data, draw insights, and make data-driven recommendations</div></li></ul></div><div><ul><li><div>
Proficiency in process mapping tools and methodologies such as Visio.</div></li></ul></div><div><ul><li><div>
Excellent organizational and time management skills with the ability to handle multiple projects simultaneously.</div></li></ul></div><div><ul><li><div>
Experience managing small to medium-sized technology projects.</div></li></ul></div><div><ul><li><div>
Knowledge of Lean Six Sigma or other process improvement methodologies.</div></li></ul></div><div><ul><li><div>
Knowledge of Software Development Life Cycle (SDLC).</div></li></ul></div></div><div><div><ul><li><div>
Knowledge of Information Technology Infrastructure Library (ITIL) 4.</div></li></ul><div></div><div>
#LI-ONSITE</div></div></div><div></div><div><div><div><div><div><div><div><div>
Base Pay</div></div></div></div></div></div></div></div><div></div><div>
$85,000.00 - $115,000.00 USD Annual<br>
Bonus: 20% - 30%</div><div></div><div>
The base pay range reflects the minimum and maximum target salary for the position. Invenergy considers a number of factors when determining base pay offers such as the scope and responsibilities of the position and the candidate's experience, education and skills.<br>
<br>
In addition to base pay, the total annual compensation package may also include eligibility to participate in our bonus program(s) which are designed to reward individual and company performance. Your recruiter can share more about bonus eligibility for this position during the hiring process.<br>
<br>
Invenergy offers a variety of other benefits including medical, dental and vision insurance, 401k, paid time off, etc.</div><div></div><div>
Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.</div></div>

Business Applications Analyst III – Workflow & Automation Platforms

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
<br>
<br>
This role will drive AWS technology adoption and revenue growth across a small set of global automotive and manufacturing customers. As a trusted customer advocate, the Principal Solutions Architect will work directly with some of the world's leading industrial manufacturers as they reimagine how things are designed, built, and operated and how factories of the future come to life. You will serve as a trusted technical advisor, helping customers navigate complex architectural decisions across connected vehicle platforms, autonomous driving workloads, digital twins, smart factory/Industry 4.0 initiatives, supply chain optimization, and software-defined vehicle (SDV) strategies. As an experienced technologist and key member of the Account Team, you will influence customers' architectural choices across broad use cases involving IoT, edge computing, high-performance computing (HPC), security, data lakes and analytics, AI/ML, simulation, and robotics &mdash; as well as foundational services spanning compute, storage, and networking. You will provide exceptional technical design guidance and thought leadership, lead efforts to capture and share best-practice knowledge with the broader AWS Solutions Architecture community and develop reusable industry reference architectures. You will also have the opportunity to learn from, collaborate with, and educate some of the brightest technical minds in the industry today across the breadth of enterprise and operational technology architecture.
<br>
<br>
The ideal candidate must be self-motivated with a proven track record in software/technology architecture or consulting. The ability to connect technology with measurable business value is critical to a solutions architect. You should also have a demonstrated ability to think strategically about business, products, and technical challenges.<br>
<br>
Here are some other qualities we are looking for:<br>
<br>
<ul><li>Enjoy working with large, global customers. You will have a passion for connecting with, educating, training, designing, and building cloud solutions for global automotive and manufacturing customers.</li></ul><br>
<ul><li>Have a deep understanding of large-scale, mission-critical solutions in the automotive and manufacturing industry.
</li><li>The ideal candidate will have past experience working as a systems engineer/architect in the automotive and manufacturing industry. You will enjoy keeping your existing technical skills honed and developing new ones, so you can make strong contributions to deep architecture discussions.<br>
</li></ul><br>
<br>
<br>
Key job responsibilities<br>
<ul><li>Own the technical relationship with key Automotive and Manufacturing accounts, acting as the primary technical point of contact and trusted advisor to C-suite, VP-level engineering leaders, and senior technical stakeholders.
</li><li>Architect and design scalable, secure, and cost-effective cloud solutions for industry-specific workloads including data platforms, digital twin environments, MES/SCADA cloud integration, predictive maintenance, and smart factory deployments.
</li><li>Bridge IT and OT &mdash; bring a unique ability to connect traditional enterprise IT architectures with operational technology (OT) environments on the shop floor, at the edge, leveraging AWS services.
</li><li>Drive technical strategy by developing and executing technical account plans aligned with customers' business objectives.</li><li>Lead proof-of-concept engagements and architectural reviews to accelerate customer adoption and derisk production deployments.
</li><li>Influence product roadmaps by partnering closely with AWS service teams and advocate for industry-specific feature development.
</li><li>Develop and scale industry thought leadership &mdash; create reference architectures, whitepapers, blogs.</li><li>Present at AWS and Industry events
</li><li>Mentor and elevate other Solutions Architects within the team, contributing to technical community development through knowledge sharing, bar-raising, and best-practice codification.
</li><li>Think strategically about business, product, and technical challenges &mdash; connect the dots between industry mega-trends and AWS capabilities.<br>
</li></ul><br>
<br>
About the team<br>
Diverse Experiences<br>
<br>
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
<br>
<br>
Why AWS?<br>
<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Inclusive Team Culture<br>
<br>
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br>
<br>
Mentorship &amp; Career Growth<br>
<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
<br>
<br>
Work/Life Balance<br>
<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>15+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data &amp; analytics) experience</li><li>Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing</li><li>Bachelor's degree in computer science, engineering, mathematics or equivalent</li><li>Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications</li><li>Working knowledge of at least two of the following domains: IoT/edge computing, data analytics/data lakes, AI/ML, HPC, DevOps/CI-CD, or application modernization</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Knowledge of distributed systems design and implementation or equivalent</li><li>Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers</li><li>Understanding of operational technology (OT) concepts such as SCADA, PLC, MES, industrial protocols (OPC-UA, MQTT), and IT/OT convergence patterns</li><li>Familiarity with Industry 4.0 concepts: digital twins, predictive maintenance, computer vision for quality inspection, robotics, and manufacturing execution systems.</li><li>Hands-on experience with AWS services such as IoT Core, IoT Greengrass, SageMaker, S3, Glue, Lake Formation, EKS/ECS, Step Functions, Kinesis, or Outposts.</li><li>Experience working at or selling into Global 500 manufacturing or automotive companies</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually<br>
USA, IL, Chicago - 182,800.00 - 247,300.00 USD annually<br>
USA, TX, Austin - 182,800.00 - 247,300.00 USD annually<br>
USA, VA, ARLINGTON - 182,800.00 - 247,300.00 USD annually<br>
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually</div><p></p>

Principal Solutions Architect, AGS Automotive & Manufacturing

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