human resources officer

it support engineer

operations manager

technical project manager

customer service officer

information technology officer

Takamol Holding

<div>
 
 Position Overview
 
 
 
 
 Job Description
 
 
 
 The IT Operations Expert will be responsible for managing day-to-day IT Operations. The role requires strong familiarity with IT fields and core/critical systems, using Active Directory, Microsoft 365 portal, SharePoint, Microsoft Exchange, and ManageEngine Endpoint Central for patch management, ensuring smooth business operations and compliance with organizational standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Effectively utilize IT management tools (e.g., Jira Service Management, Jira Software, Microsoft 365 Admin Center).
 </li>
 <li>
 Oversee and optimize access management and workflow configurations within Jira Service Management and Jira Software.
 </li>
 <li>
 Point of contact for the SOC team when they report.
 </li>
 <li>
 Point of contact for Patch Management vulnerabilities.
 </li>
 <li>
 Administration of Active Directory security and operations
 </li>
 <li>
 Administration of the Microsoft 365 portal.
 </li>
 <li>
 Administration of MS SharePoint.
 </li>
 <li>
 Administration of MS Exchange.
 </li>
 <li>
 Administration of ManageEngine EndPoint Centerl " Patch Management"
 </li>
 <li>
 Administration of Jira Service Management ( ticketing system).
 </li>
 <li>
 Administration of MDM &ndash; Intune.
 </li>
 <li>
 Manage Office Automation initiatives.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, or Management Information system, or a similar qualification.
 </li>
 <li>
 5-7 years of experience in IT operations.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Good communication and reporting skills.
 </li>
 <li>
 Accuracy and detail oriented.
 </li>
 </ul>
</div>

IT Operations Expert

Confidential Government

<div>
 
 
 Job Summary
 
 
 
 
 
 
 The
 
 Head of Information Technology Operations
 
 will oversee the routine IT Operation and Support within our offices, warehouses, and retail store, ensuring that all IT systems and infrastructure run efficiently and effectively without any business impact. This role involves managing IT Helpdesk, field support staff, coordinating with vendors and other departments, implementing new technology solutions, and ensuring the security and integrity of our IT systems. The ideal candidate will possess strong technical knowledge, IT Service Management Experience, Team Management.
 
 
 
 
 
 
 
 
 
 Key Duties &amp; Responsibilities:
 
 
 
 
 
 
 
 IT Operation Management
 
 
 
 Define and Deliver high-quality IT services to meet the needs of the organization.Oversee the IT service desk operations, ensuring timely and effective resolution of IT support requests.
 
 
 Implement and manage IT service management (ITSM) processes based on industry best practices, such as ITIL.
 
 
 Develop and implement procedures for troubleshooting, maintenance, and support.
 
 
 Ensure High-level of customer service and user satisfaction.
 
 
 
 
 
 
 Technical Support:
 
 
 
 Provide 1st and 2nd level support for IT-related issues, ensuring timely resolution to minimize user disruption.
 
 
 Escalate issues to vendors/supplier to seek solution.
 
 
 Oversee the support and operation of all IT infrastructure including servers, networks, POS systems, Security Systems and other hardware/software used within the store.
 
 
 Manage the installation, configuration of new hardware and software.
 
 
 
 
 
 
 Team Leadership
 
 :
 
 
 Lead and manage the IT support team, providing guidance, training, and performance evaluations.
 
 
 Foster a positive and productive work environment, encouraging teamwork and professional growth.
 
 
 
 
 
 
 Budget Management:
 
 
 
 Develop and manage the IT support budget, ensuring cost-effective use of resources.
 
 
 Monitor and control expenses to stay within budget guidelines.
 
 
 
 
 
 
 Collaboration and Communication:
 
 
 
 Work closely with other departments to understand their IT needs and provide appropriate solutions.
 
 
 Communicate effectively with users to provide updates on IT Tickets and manage Escalations.
 
 
 Collaborated effectively with partners and vendors to get efficient IT support and manage vendor performance.
 
 
 
 
 
 
 
 
 
 
 
 
 Qualifications/Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Telecommunications, or any equivalent field from an accredited educational institute.
 </li>
 <li>
 Minimum Work Experience 6+ Years experience in IT support field,
 </li>
 <li>
 Certifications: CCNA, MCSE, ITIL, any other IT related certifications
 </li>
 <li>
 Expertise in Networking and POS systems.
 </li>
 <li>
 Communication: Professional- English and Conversational-Arabic is preferable.
 </li>
 </ul>
</div>

Head of Information Technology Operations

CNTXT

<div>
 
 
 Role Scope:
 
 
 
 The Head of IT leads CNTXT&rsquo;s corporate IT function, ensuring that all technology systems, infrastructure, security, and services support business operations and growth. This role is responsible for IT strategy, governance, operations, vendor management, cybersecurity, and the performance of the IT team. The position requires balancing day-to-day IT operations with long-term planning to maintain CNTXT&rsquo;s position as a cloud-native, SaaS-first organization.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Strategic Leadership
 
 
 <ul>
 <li>
 Define and implement CNTXT&rsquo;s IT strategy aligned with business and digital transformation goals.
 </li>
 <li>
 Develop IT governance frameworks, security standards, and compliance policies.
 </li>
 <li>
 Drive automation and optimization of CNTXT&rsquo;s SaaS portfolio to improve efficiency and reduce costs.
 </li>
 <li>
 Manage IT budgets, ensuring cost-effective procurement and lifecycle management of hardware, software, and SaaS platforms.
 </li>
 </ul>
 
 
 IT Operations &amp; Infrastructure
 
 
 <ul>
 <li>
 Lead IT operations, ensuring reliability of systems, networks, and collaboration tools.
 </li>
 <li>
 Oversee service desk operations, ticketing systems, and SLAs to ensure high-quality IT support.
 </li>
 <li>
 Manage onboarding and offboarding of employees, including account provisioning, hardware enablement, and access management.
 </li>
 <li>
 Supervise IT asset management, covering laptops, devices, licenses, WiFi, printers, and meeting room technologies.
 </li>
 </ul>
 
 
 Cybersecurity &amp; Compliance
 
 
 <ul>
 <li>
 Establish and lead CNTXT&rsquo;s IT security program, including identity and access management, endpoint protection, and incident response.
 </li>
 <li>
 Ensure compliance with Saudi regulations, internal policies, and client security requirements.
 </li>
 <li>
 Lead IT audits and enforce ITIL-based service management practices.
 </li>
 </ul>
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Build, manage, and mentor the IT team (technicians, operators, engineers).
 </li>
 <li>
 Define KPIs, career paths, and training plans for the team.
 </li>
 <li>
 Foster a culture of accountability, innovation, and continuous improvement.
 </li>
 <li>
 Collaborate with leadership and business units to ensure IT delivers measurable value.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or related fields.
 </li>
 <li>
 
 Experience:
 
 10+ years in IT leadership roles, with at least 5 years managing IT strategy, operations, and security.
 </li>
 <li>
 
 Certifications (preferred):
 
 ITIL, CISSP, CISM, Google Cloud, or other cloud-related certifications.
 </li>
 <li>
 
 Technical Knowledge:
 
 </li>
 <li>
 SaaS platforms (Google Workspace, Slack, GitHub, ClickUp, Identity &amp; Access Management)
 </li>
 <li>
 Cloud-native IT environments and automation
 </li>
 <li>
 CI/CD and DevOps practices
 </li>
 <li>
 IT asset management, CMDB, and ticketing systems
 </li>
 <li>
 
 Skills:
 
 Strong leadership, vendor management, budgeting, and strategic planning. Excellent communication skills in English.
 </li>
 </ul>
 
 
 
 
 
 Competencies
 
 
 <ul>
 <li>
 Strategic thinker who can align IT with CNTXT&rsquo;s corporate objectives.
 </li>
 <li>
 Proven ability to lead IT transformations and cloud adoption.
 </li>
 <li>
 Strong problem-solving and decision-making skills.
 </li>
 <li>
 Ability to influence at executive level and manage cross-functional stakeholders.
 </li>
 </ul>
 
 
</div>

Head of Information Technology

INFOSYSTA

&#1602;&#1575;&#1574;&#1583; &#1575;&#1604;&#1578;&#1588;&#1594;&#1610;&#1604;&#1575;&#1604;&#1605;&#1587;&#1572;&#1608;&#1604;&#1610;&#1575;&#1578;:<ul><li>&#1602;&#1610;&#1575;&#1583;&#1577; &#1608;&#1573;&#1583;&#1575;&#1585;&#1577; &#1593;&#1605;&#1604;&#1610;&#1575;&#1578; &#1575;&#1604;&#1578;&#1588;&#1594;&#1610;&#1604; &#1575;&#1604;&#1578;&#1602;&#1606;&#1610;&#1577; &#1608;&#1590;&#1605;&#1575;&#1606; &#1575;&#1587;&#1578;&#1605;&#1585;&#1575;&#1585;&#1610;&#1577; &#1575;&#1604;&#1571;&#1606;&#1592;&#1605;&#1577; &#1608;&#1575;&#1604;&#1582;&#1583;&#1605;&#1575;&#1578;.</li><li>&#1605;&#1585;&#1575;&#1602;&#1576;&#1577; &#1575;&#1604;&#1571;&#1583;&#1575;&#1569; &#1575;&#1604;&#1610;&#1608;&#1605;&#1610; &#1604;&#1604;&#1571;&#1606;&#1592;&#1605;&#1577; &#1608;&#1578;&#1602;&#1583;&#1610;&#1605; &#1581;&#1604;&#1608;&#1604; &#1575;&#1587;&#1578;&#1576;&#1575;&#1602;&#1610;&#1577; &#1604;&#1571;&#1610; &#1571;&#1593;&#1591;&#1575;&#1604; &#1571;&#1608; &#1605;&#1582;&#1575;&#1591;&#1585;.</li><li>&#1575;&#1604;&#1573;&#1588;&#1585;&#1575;&#1601; &#1593;&#1604;&#1609; &#1601;&#1585;&#1602; &#1575;&#1604;&#1578;&#1588;&#1594;&#1610;&#1604; &#1608;&#1590;&#1605;&#1575;&#1606; &#1578;&#1591;&#1576;&#1610;&#1602; &#1605;&#1593;&#1575;&#1610;&#1610;&#1585; ITSM.</li><li>&#1573;&#1593;&#1583;&#1575;&#1583; &#1578;&#1602;&#1575;&#1585;&#1610;&#1585; &#1578;&#1588;&#1594;&#1610;&#1604;&#1610;&#1577; &#1608;&#1585;&#1601;&#1593;&#1607;&#1575; &#1604;&#1604;&#1573;&#1583;&#1575;&#1585;&#1577; &#1575;&#1604;&#1593;&#1604;&#1610;&#1575;.</li></ul>&#1575;&#1604;&#1605;&#1578;&#1591;&#1604;&#1576;&#1575;&#1578;:<ul><li>&#1576;&#1603;&#1575;&#1604;&#1608;&#1585;&#1610;&#1608;&#1587; &#1601;&#1610; &#1593;&#1604;&#1608;&#1605; &#1575;&#1604;&#1581;&#1575;&#1587;&#1576; &#1571;&#1608; &#1606;&#1592;&#1605; &#1575;&#1604;&#1605;&#1593;&#1604;&#1608;&#1605;&#1575;&#1578;.</li><li>&#1582;&#1576;&#1585;&#1577; &#1604;&#1575; &#1578;&#1602;&#1604; &#1593;&#1606; 12 &#1587;&#1606;&#1577; &#1601;&#1610; &#1605;&#1580;&#1575;&#1604; &#1573;&#1583;&#1575;&#1585;&#1577; &#1575;&#1604;&#1593;&#1605;&#1604;&#1610;&#1575;&#1578; &#1608;&#1575;&#1604;&#1578;&#1588;&#1594;&#1610;&#1604; (ITSM).</li><li>&#1573;&#1578;&#1602;&#1575;&#1606; &#1575;&#1604;&#1604;&#1594;&#1577; &#1575;&#1604;&#1593;&#1585;&#1576;&#1610;&#1577; &#1608;&#1575;&#1604;&#1573;&#1606;&#1580;&#1604;&#1610;&#1586;&#1610;&#1577;.</li></ul>Operations LeadResponsibilities:<ul><li>Lead and manage IT operations to ensure system and service continuity.</li><li>Monitor daily performance and provide proactive solutions for risks and incidents.</li><li>Supervise operations teams and ensure ITSM standards are applied.</li><li>Prepare and submit operational reports to senior management.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field.</li><li>Minimum 12 years of experience in IT Operations and ITSM.</li><li>Fluency in Arabic and English.</li></ul>Job Type: Full-timePay: From &#65020;20,000.00 per monthApplication Question(s):<ul><li>What is your current Salary? (Mandatory)</li></ul>Experience:<ul><li>IT Operations: 10 years (Preferred)</li></ul>

IT Operations Lead

2P Perfect Presentation

<div>
 
 
 Job Scope
 
 
 
 We are looking for an experienced
 
 IT Operations Manager
 
 to lead and oversee our organization's IT infrastructure and operations. The ideal candidate will ensure system performance, security, and stability while driving continuous improvement in IT services.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Lead daily IT operations and manage technical support teams.
 </li>
 <li>
 Develop and enforce IT policies, procedures, and best practices.
 </li>
 <li>
 Ensure the performance, availability, and reliability of IT systems.
 </li>
 <li>
 Coordinate with cybersecurity teams to safeguard data and systems.
 </li>
 <li>
 Manage IT budgets and technology procurement.
 </li>
 <li>
 Implement and maintain disaster recovery and business continuity plans.
 </li>
 <li>
 Collaborate with external vendors and service providers.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, IT, or related field (Master&rsquo;s is a plus).
 </li>
 <li>
 5+ years of experience in IT, including at least 2 years in a leadership role.
 </li>
 <li>
 Strong technical background in infrastructure, networks, cloud services, and systems management.
 </li>
 <li>
 Excellent leadership, communication, and organizational skills.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Professional certifications such as ITIL, PMP, AWS, Microsoft, or Cisco are highly desirable.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong knowledge of IT infrastructure, networks, and cloud platforms (AWS, Azure).
 </li>
 <li>
 Experience with system administration (Windows/Linux) and cybersecurity best practices.
 </li>
 <li>
 Familiarity with ITIL and service management frameworks.
 </li>
 <li>
 Project management and leadership of technical teams.
 </li>
 <li>
 Excellent problem-solving and analytical thinking.
 </li>
 <li>
 Strong communication and interpersonal skills.
 </li>
 <li>
 Vendor management and budgeting experience.
 </li>
 </ul>
 
 .
 
</div>

Information Technology Operations Manager

فلووس | Flooss

<div>
 
 
 Company Description
 
 
 
 
 
 Flooss isn&rsquo;t just an app&mdash;it&rsquo;s the future of microfinance, reimagined. Built on transparency, trust, and smart technology, Flooss turns financial empowerment into an experience that&rsquo;s seamless, credible, and accessible from anywhere. Our goal is to revolutionize microfinance, making it a seamless, credible, and accessible experience globally, starting with the MENA region.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site role for a Customer Service Officer located in Riyadh. The Customer Service Officer will be responsible for handling customer inquiries and complaints, ensuring customer satisfaction and providing exceptional customer support. Day-to-day tasks include managing customer communications, resolving issues promptly, and enhancing the overall customer experience by providing personalized service and support.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Strong Interpersonal Skills and Customer Experience capabilities
 </li>
 <li>
 Proficiency in Customer Support and Customer Service practices
 </li>
 <li>
 Proven ability to achieve high levels of Customer Satisfaction
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to work efficiently in a fast-paced environment
 </li>
 <li>
 Experience in the finance or microfinance industry is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration, Communication, or a related field
 </li>
 <li>
 Fluency in Arabic and English is preferred
 </li>
 </ul>
</div>

Customer Service Officer

Optimiza

<div>Location: Jordan 
The Opportunity
As a System Integration Officer (ESB) at Optimiza, you will play a crucial role in managing the enterprise service bus (ESB) that facilitates communication between different applications and systems. You will be responsible for ensuring that all components integrate smoothly, delivering reliable and efficient data exchange across the organization. 
Key Responsibilities<ul><li>Design, implement, and maintain ESB architecture to support various integration needs across the organization.</li><li>Configure and monitor ESB services to enhance performance and ensure service availability.</li><li>Collaborate with development teams to identify integration requirements and deliver solutions that support business objectives.</li><li>Conduct troubleshooting and root cause analysis of integration issues, providing timely resolutions.</li><li>Create and maintain integration documentation, including architectural diagrams, data flows, and connection details.</li><li>Ensure compliance with integration standards and best practices to maintain system robustness and security.</li><li>Participate in planning and executing integration testing and validation processes.</li></ul>
Comply with QHSE (Quality Health Safety and Environment), Business Continuity, Information Security, Privacy, Risk, Compliance Management, and Governance of Organizations policies, procedures, plans, and related risk assessments.
Requirements
Requirements:<ul><li>A Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related discipline is required.</li><li>At least 5 years of experience in system integration, primarily with Enterprise Service Bus (ESB) technologies.</li><li>In-depth knowledge of ESB tools such as MuleSoft, Apache Camel, or TIBCO.</li><li>Proficient in API development and integration techniques, particularly RESTful and SOAP web services.</li><li>Understanding of message-oriented middleware and messaging systems like JMS, RabbitMQ, or Kafka.</li><li>Exceptional problem-solving and analytical abilities, with a proactive approach to addressing challenges.</li><li>Strong communication skills to effectively collaborate with cross-functional teams.</li><li>Proficiency in both English and Arabic is essential.</li></ul></div>

System Integration Officer (ESB)

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