customer service supervisor Jobs in Riyadh

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customer service officer

فلووس | Flooss

<div>
 
 
 Company Description
 
 
 
 
 
 Flooss isn&rsquo;t just an app&mdash;it&rsquo;s the future of microfinance, reimagined. Built on transparency, trust, and smart technology, Flooss turns financial empowerment into an experience that&rsquo;s seamless, credible, and accessible from anywhere. Our goal is to revolutionize microfinance, making it a seamless, credible, and accessible experience globally, starting with the MENA region.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site role for a Customer Service Officer located in Riyadh. The Customer Service Officer will be responsible for handling customer inquiries and complaints, ensuring customer satisfaction and providing exceptional customer support. Day-to-day tasks include managing customer communications, resolving issues promptly, and enhancing the overall customer experience by providing personalized service and support.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Strong Interpersonal Skills and Customer Experience capabilities
 </li>
 <li>
 Proficiency in Customer Support and Customer Service practices
 </li>
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 Proven ability to achieve high levels of Customer Satisfaction
 </li>
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 Excellent written and verbal communication skills
 </li>
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 Ability to work efficiently in a fast-paced environment
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 Experience in the finance or microfinance industry is a plus
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 Bachelor's degree in Business Administration, Communication, or a related field
 </li>
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 Fluency in Arabic and English is preferred
 </li>
 </ul>
</div>

Customer Service Officer

Lumi | لومي

<div>
 
 
 
 About the role:
 
 
 
 
 
 
 
 The ideal candidate is responsible for ensuring high levels of sales and customer satisfaction for the respective Car Rental branch through team management, customer interactions, cash management, and service delivery in line with corporate guidelines.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Contributes to the development of regional sales plans and leads the sales activities for the respective branch to achieve the agreed sales targets.
 </li>
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 Monitors and reviews the sales results for the branch to assess adherence to the targets, and take necessary corrective actions for course correction.
 </li>
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 Leads the implementation of the customer delight initiatives at the branch and monitors the customer delight scores.
 </li>
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 Ensures that all customer transactions are executed in line with corporate guidelines, and any customer issues are addressed appropriately and promptly.
 </li>
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 Manages high-level customer escalations or issues arising out of transactional situations to ensure the Branch counter targets are achieved.
 </li>
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 Performs other responsibilities and tasks as directed by the Senior Manager - Regional Rental in order to meet department objectives.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 At least 1 - 3 years of relevant work experience
 </li>
 <li>
 Diploma / Bachelor degree in management field is preferred
 </li>
 <li>
 Excellent knowledge of Microsoft office
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 English language is a plus.
 </li>
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 Good customer service etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multitask, organize, and prioritize work
 </li>
 </ul>
 
 
</div>

joulat

Responsibilities:<ul><li>Handle customer inquiries (calls, emails, messages) in a professional manner.</li><li>Prepare quotations, follow up with leads, and convert them into confirmed bookings.</li><li>Manage complaints and ensure customer satisfaction.</li><li>Achieve monthly sales targets and build long-term client relationships.</li><li>Coordinate with Operations and Finance teams for booking confirmations and invoicing.</li><li>Prepare regular reports on sales performance.</li></ul>Requirements:<ul><li>Proven experience in Sales or Customer Service (preferably in tourism or services).</li><li>Strong communication and negotiation skills.</li><li>Familiarity with CRM systems or similar tools.</li><li>Ability to work under pressure and within a team environment.</li><li>Fluency in Arabic and English (spoken &amp; written).</li><li>Saudi nationals are preferred, or candidates with transferable Iqama.</li></ul>Benefits:<ul><li>Monthly salary + sales commission.</li><li>Professional work environment in the tourism &amp; leisure sector.</li><li>Career growth and development opportunities.</li></ul>Job Type: Full-timePay: &#65020;1,500.00 - &#65020;2,000.00 per month

Sales & Customer Service Officer

JD.COM

<div>
 
 
 About the Company
 
 
 
 
 
 
 The Logistics Officer at JDL is responsible for overseeing and coordinating the efficient movement, storage, and distribution of goods within the company&rsquo;s global supply chain network. This role involves managing transportation and customs clearance processes to ensure timely, cost-effective, and compliant delivery of goods. The Logistics Officer plays a critical role in supporting JDL comprehensive suite of integrated logistics solutions, including Express, air and ocean freight forwarding, supply chain management, and customs brokerage.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 This role involves managing transportation and customs clearance processes to ensure timely, cost-effective, and compliant delivery of goods.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 
 Supply Chain and Logistics Coordination
 
 </li>
 <li>
 Plan and manage logistics operations, including transportation, and distribution, to meet customer and organizational objectives.
 </li>
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 Coordinate with suppliers, vendors, and internal teams to ensure seamless flow of goods across JDL global network.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Transportation Management
 
 </li>
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 Arrange and optimize transportation of goods via air, ocean, or Land, selecting reliable and cost-effective carriers.
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 Track shipments and provide real-time updates to stakeholders using designated system or JDL logistics software and tracking systems.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Customs Clearance Coordination
 
 </li>
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 Manage customs clearance processes for international shipments, ensuring compliance with global import/export regulations.
 </li>
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 Prepare and verify customs documentation, such as commercial invoices, packing lists, MAWB, HAWB, and bills of lading.
 </li>
 <li>
 Collaborate with customs brokers, freight forwarders, and government agencies to facilitate efficient clearance and minimize delays.
 </li>
 <li>
 Stay updated on changes in customs regulations, tariffs, and trade policies to ensure compliance and avoid penalties.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Process Optimization
 
 </li>
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 Analyse logistics data to identify inefficiencies and implement improvements in transportation routes, and customs processes.
 </li>
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 Develop and maintain schedules to meet delivery deadlines and project requirements.
 </li>
 <li>
 Utilize JDL software and tools (e.g., TMS or CMS) to streamline operations.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Compliance and Documentation
 
 </li>
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 Ensure adherence to local, national, and international shipping and trade regulations, including customs and import/export laws.
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 <li>
 Maintain accurate records of logistics activities, costs, and customs-related transactions.
 </li>
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 Prepare and manage shipping documentation to support smooth operations and regulatory compliance.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Cost Management
 
 </li>
 <li>
 Monitor and control logistics budgets, including transportation and customs clearance costs, to optimize efficiency.
 </li>
 <li>
 Analyse cost structures and recommend strategies to reduce expenses while maintaining service quality.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Customer Service
 
 </li>
 <li>
 Address customer inquiries and resolve issues related to shipping delays, damaged goods, or customs complications.
 </li>
 <li>
 Collaborate with customer service and sales teams to ensure client satisfaction and meet delivery expectations.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Risk Management
 
 </li>
 <li>
 Identify potential risks in the supply chain, such as customs delays or transportation disruptions, and develop contingency plans.
 </li>
 <li>
 Ensure proper handling, storage, and documentation of goods to prevent loss or damage.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Team Collaboration
 
 </li>
 <li>
 Work closely with warehouse teams, facility operations, and customs clearance teams specialists to ensure smooth execution of customs clearance and logistics plans.
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Logistics, Supply Chain Management, Business Administration, or a related field (preferred).
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proficiency in logistics software and tools.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 <ul>
 <li>
 Experience in international logistics and customs regulations.
 </li>
 <li>
 Knowledge of supply chain management principles.
 </li>
 </ul>
</div>

Costom Operation Specialist

ABANA Enterprises Group Co.

<div>
 ABANA Enterprises Group Co. is excited to announce an opportunity for an eStore Officer to join our innovative team. The eStore Officer will play a crucial role in managing both online sales operations and direct customer engagement to drive revenue growth. This role ensures a seamless digital shopping experience while proactively acquiring and managing clients through traditional sales channels.
 
 
 
 Core Responsibilities:
 
 
 
 <ul>
 <li>
 Manage product listings on the online store (add, update, remove products)
 </li>
 <li>
 Coordinate with marketing to implement promotional campaigns and banners
 </li>
 <li>
 Ensure timely order processing, fulfillment, and tracking
 </li>
 <li>
 Provide responsive online customer support via email, chat, or social media
 </li>
 <li>
 Optimize the user experience (UX) across the eStore for better conversion
 </li>
 <li>
 Analyze sales performance and report on key KPIs (traffic, conversions, revenue)
 </li>
 <li>
 Make outbound calls to potential and existing customers to generate leads and close sales
 </li>
 <li>
 Follow up on marketing campaigns, emails, and inquiries
 </li>
 <li>
 Maintain call logs, update CRM systems, and track lead progress
 </li>
 <li>
 Handle customer objections professionally and persuasively
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education and Experience:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Marketing, or related field
 </li>
 <li>
 3-5 years of experience in online store management and/or direct sales
 </li>
 <li>
 Proficiency in eCommerce platforms (e.g., Shopify, WooCommerce, Magento)
 </li>
 <li>
 Familiarity with CRM tools and sales reporting systems
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Strong analytical skills and attention to detail
 </li>
 </ul>
</div>

eStore Officer

ABANA ENTERPRISES GROUP CO

<div>ABANA Enterprises Group Co. is excited to announce an opportunity for an eStore Officer to join our innovative team. The eStore Officer will play a crucial role in managing both online sales operations and direct customer engagement to drive revenue growth. This role ensures a seamless digital shopping experience while proactively acquiring and managing clients through traditional sales channels.
Core Responsibilities:<ul><li><ul>
<li>Manage product listings on the online store (add, update, remove products).</li>
<li>Coordinate with marketing to implement promotional campaigns and banners.</li>
<li>Ensure timely order processing, fulfillment, and tracking.</li>
<li>Provide responsive online customer support via email, chat, or social media.</li>
<li>Optimize the user experience (UX) across the eStore for better conversion.</li>
<li>Analyze sales performance and report on key KPIs (traffic, conversions, revenue).</li>
<li>Make outbound calls to potential and existing customers to generate leads and close sales.</li>
<li>Follow up on marketing campaigns, emails, and inquiries.</li>
<li>Maintain call logs, update CRM systems, and track lead progress.</li>
<li>Handle customer objections professionally and persuasively.</li>
</ul></li></ul>Requirements
Education and Experience:<ul><li><ul>
<li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field.</li>
<li>3-5 years of experience in online store management and/or direct sales.</li>
<li>Proficiency in eCommerce platforms (e.g., Shopify, WooCommerce, Magento).</li>
<li>Familiarity with CRM tools and sales reporting systems.</li>
<li>Excellent communication and negotiation skills.</li>
<li>Strong analytical skills and attention to detail.</li></ul></li></ul></div>

Creative Angles for consulting

Job Title: Claims / Approvals OfficerDepartment: Medical Claims / Insurance Approvals Location: [Riyadh, Saudi Arabia] Reports to: Claims Manager / Approvals SupervisorJob Purpose:To review, process, and validate medical claims and approval requests in accordance with company policies and insurance guidelines, ensuring accuracy, compliance, and timely decision-making to support operational efficiency and customer satisfaction.Key Responsibilities:<ul><li>Review and assess medical claims and pre-approval requests submitted by healthcare providers.</li><li>Ensure all claims are compliant with insurance policies, coverage limits, and contractual agreements.</li><li>Coordinate with medical teams and insurance companies to verify medical necessity and eligibility.</li><li>Approve or reject claims based on established criteria and documentation.</li><li>Maintain accurate records of claims decisions and approvals in the system.</li><li>Respond to inquiries from internal departments, providers, and insurers regarding claim status.</li><li>Identify and escalate suspicious or fraudulent claims for further investigation.</li><li>Support continuous improvement of claims processing procedures.</li><li>Ensure timely processing to meet service level agreements (SLAs).</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in healthcare administration, Insurance, Business, or a related field.</li><li>Knowledge of medical terminology, insurance policies, and healthcare procedures.</li><li>Language Requirement: Fluency in both Arabic and English (spoken and written) is mandatory.</li></ul>Experience:<ul><li>2&ndash;4 years of experience in medical claims processing, insurance approvals, or healthcare administration.</li><li>Familiarity with claims management systems and electronic health records (EHR).</li><li>Experience working with insurance companies or third-party administrators (TPAs).</li><li>Understanding of regulatory and compliance standards in healthcare claims.</li></ul>Soft Skills:<ul><li>Attention to Detail: Ensures accuracy in claim reviews and documentation.</li><li>Analytical Thinking: Evaluates complex medical and insurance data to make informed decisions.</li><li>Communication Skills: Effectively communicates with providers, insurers, and internal teams.</li><li>Time Management: Handles multiple claims and approvals within tight deadlines.</li><li>Integrity and Confidentiality: Maintains discretion and ethical standards in handling sensitive information.</li><li>Problem-Solving: Resolves claim discrepancies and approval issues efficiently.</li><li>Customer Service Orientation: Responds professionally to inquiries and ensures stakeholder satisfaction.</li><li>Adaptability: Works well in a fast-paced and evolving regulatory environment.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsPay: &#65020;5,500.00 - &#65020;7,500.00 per month

Claims / Approvals Specialist

Explore 1440+ Customer service officer in Riyadh this September. Find roles across top companies and apply now to boost your career.

1440 customer service officer jobs IN Riyadh

Customer Service Officer

Customer Service Officer

Sales & Customer Service Officer

Costom Operation Specialist

eStore Officer

eStore Officer

Claims / Approvals Specialist