sales manager

sales coordinator

marketing manager

commercial manager

customer care officer

customer care manager

ABANA ENTERPRISES GROUP CO

<div>ABANA Enterprises Group is looking for a dedicated Customer Care Officer to join our team. 
The Customer Care Officer will be responsible for providing services to customers by responding to inquiries and following up on issues requiring attention through all communication channels. The role involves addressing ABANA&rsquo;s customers&rsquo; needs, meeting their expectations, and ensuring overall satisfaction.
Additionally, the Customer Care Officer will coordinate the activities of the Customer Care Unit to ensure that customer concerns are resolved efficiently and professionally, maintaining a high level of customer satisfaction.
Duties/Core Responsibilities:
<ul><li>Respond promptly to customer inquiries through various channels, including phone, email, live chat, and social media.
</li><li>Handle and resolve customer complaints with a high level of professionalism and empathy.
</li><li>Maintain accurate and detailed records of customer interactions, transactions, feedback, and complaints.
</li><li>Identify and assess customer needs to ensure a high level of satisfaction.
</li><li>Provide accurate information about products and services, and address any issues customers may encounter.
</li><li>Adhere to communication procedures, guidelines, and company policies.
</li><li>Collaborate effectively with internal departments (such as Sales, Technical Support, and Logistics) to ensure timely resolution of customer concerns.
</li><li>Proactively suggest improvements to enhance customer service processes and systems.
</li><li>Escalate unresolved issues to the appropriate department or supervisor when necessary.
</li></ul>Requirements
Education and Training:<ul><li>
Bachelor&rsquo;s degree in Marketing, Business Administration or related field.</li></ul>
Experience<ul><li>
0-2 years of working experience in related field.</li></ul>
Skills and Attributes<ul>
<li>Strong verbal and written communication skills in English</li>
<li>Proficient in MS Office applications.</li>
<li>Ability to work in a fast-paced environment and manage multiple tasks.</li>
<li>Problem-solving skills and analyzing customer complaints or issues to come up with recommendations useful in resolving client problem.</li></ul></div>

Customer Care Officer

Qiddiya Investment Company

Overview The role will be responsible and accountable for the department that supports all customer care activities within the Residential sales team. The role will be responsible for managing the contact center, lead management, customer services throughout the customer journey, resale activities as well as escalations. A dedicated VIP concierge service must also be established for HNW investors and residents. A deep understanding of customer care principles, lead management and experience in managing VIP clients is a must. Key Responsibilities <ul> <li>Develop and execute comprehensive customer care strategies that align with Qiddiya's mission and values.</li> <li>Lead, mentor, and manage a dynamic customer care team, fostering a culture of service excellence and accountability.</li> <li>Establish performance metrics and conduct regular assessments to ensure the highest levels of customer satisfaction.</li> <li>Implement systems to gather customer feedback, analyze trends, and propose actionable improvements.</li> <li>Collaborate with other departments to ensure a seamless resident experience across all functions, from sales to maintenance and beyond.</li> <li>Drive initiatives that encourage resident engagement and community building.</li> <li>Utilize technology and digital platforms to streamline customer care operations and enhance service delivery.</li> <li>Prepare reports and presentations on customer care performance for senior management and stakeholders.</li> <li>Remain up-to-date on industry best practices and customer care trends to continuously innovate and improve services.</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?8dbBRMnE5BKRXFka5NQ7GnjbIRXWOya3n" width="0" height="0" />

Director - Customer Care - Residential Sales (RES7)

ABANA Enterprises Group Co.

ABANA Enterprises Group is looking for a dedicated Customer Care Officer to join our team. The Customer Care Officer will be responsible for providing services to customers by responding to inquiries and following up on issues requiring attention through all communication channels. The role involves addressing ABANA's customers' needs, meeting their expectations, and ensuring overall satisfaction. Additionally, the Customer Care Officer will coordinate the activities of the Customer Care Unit to ensure that customer concerns are resolved efficiently and professionally, maintaining a high level of customer satisfaction. Duties/Core Responsibilities <ul> <li>Respond promptly to customer inquiries through various channels, including phone, email, live chat, and social media.</li> <li>Handle and resolve customer complaints with a high level of professionalism and empathy.</li> <li>Maintain accurate and detailed records of customer interactions, transactions, feedback, and complaints.</li> <li>Identify and assess customer needs to ensure a high level of satisfaction.</li> <li>Provide accurate information about products and services, and address any issues customers may encounter.</li> <li>Adhere to communication procedures, guidelines, and company policies.</li> <li>Collaborate effectively with internal departments (such as Sales, Technical Support, and Logistics) to ensure timely resolution of customer concerns.</li> <li>Proactively suggest improvements to enhance customer service processes and systems.</li> <li>Escalate unresolved issues to the appropriate department or supervisor when necessary.</li> </ul> Requirements Education and Training <ul> <li>Bachelor's degree in Marketing, Business Administration or related field</li> </ul> Experience <ul> <li>0-2 years of working experience in related field</li> </ul> Skills And Attributes <ul> <li>Strong verbal and written communication skills in English</li> <li>Proficient in MS Office applications</li> <li>Ability to work in a fast-paced environment and manage multiple tasks</li> <li>Problem solving skills and analyzing customer complaints or issues to come up with recommendations useful in resolving client problem</li> </ul><img src="https://www.jobg8.com/Tracking.aspx?fE5KftOqHhTD%2bfiO8GHTMah108%2fexu3Zm" width="0" height="0" />

Takamol Holding

<div>
 
 Job Description
 
 
 
 To oversee the operations of the Qiwa physical branch in Riyadh and ensure the quality-of-service delivery to clients, while achieving the platform&rsquo;s objectives of enhancing operational efficiency and improving the user experience, in coordination with the relevant departments at the headquarters.
 
 
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Qualifications: Bachelor&rsquo;s degree in business administration or management.
 </li>
 <li>
 Experience &amp; Skills: 6-8 Years of Experience in Customer Care, Operations, or a similar field.
 </li>
 <li>
 Supervise the daily operations of the branch and ensure workflow aligns with approved policies and procedures.
 </li>
 <li>
 Manage the branch team, including administrative and customer service staff.
 </li>
 <li>
 Coordinate with the Finance and Administration departments to ensure operational needs are met.
 </li>
 <li>
 Prepare and submit periodic reports to senior management, including:
 </li>
 <ul>
 <li>
 Daily and weekly operational performance reports.
 </li>
 <li>
 Key Performance Indicator (KPI) reports related to services, client volume, and service quality.
 </li>
 <li>
 Reports on observations and operational risks.
 </li>
 <li>
 Human Resources reports (attendance, productivity, and training).
 </li>
 <li>
 Inventory and asset reports in coordination with the Finance Department.
 </li>
 </ul>
 <li>
 Analyze system data and provide recommendations for performance improvement.
 </li>
 <li>
 Handle customer complaints and feedback to enhance service quality.
 </li>
 <li>
 Ensure full compliance with the regulations and policies of the Ministry of Human Resources and Social Development.
 </li>
 <li>
 Represent the platform before relevant entities within the branch&rsquo;s geographic scope.
 </li>
 </ul>
</div>

Branch Manager

Coloplast

<div>
 
 Job Description
 
 
 
 At Coloplast, we are dedicated to making life easier for people with intimate healthcare needs. We are looking for passionate individuals to join our team and contribute to our mission.
 
 
 Coloplast is one of the world&rsquo;s leading suppliers of healthcare products and services, specializing in ostomy care, continence care, wound &amp; skin care, and urology care.
 
 
 Our mission is to make life easier for people with intimate healthcare needs. This requires both an understanding of their medical challenges and the many other concerns that impact their lives. These can be related to social situations, travel, work, intimacy, exercise or just a trip to the shops. We gain this understanding by listening to them and to nurses and specialists who care for them. It is what inspires us and enables us to deliver the products and services that can make a difference.
 
 
 In GCC we are expanding in a transformational way fuelled by new launches and new programs, leading the way in care &amp; technology. The Consumer Care Lead will be responsible for the tactical &amp; operational management of the Consumer Care team across the region, ensuring proper execution of our Patient Support Programs while driving consumer engagement initiatives through integrated marketing and digital channels combined with effective leadership and coaching of the team in line with our leadership principles.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Provide leadership and support for your team by fostering a motivating and engaged working environment
 </li>
 <li>
 Recruit, train, and develop a highly competent Consumer Services team.
 </li>
 <li>
 Continuously improve the end-user experience through regular Consumer Satisfaction surveys and quality assessments.
 </li>
 <li>
 Innovate and enhance efficiency using digital and automated consumer-centric processes.
 </li>
 <li>
 Oversee order confirmations, case management support, deliveries/collections solutions, payment solutions, and query resolution.
 </li>
 <li>
 Map end-to-end consumer processes and update SOPs as needed.
 </li>
 <li>
 Develop and execute promotional and educational campaigns with Marketing to engage and grow the Consumer database.
 </li>
 <li>
 Align with the Marketing colleagues on digital and online initiatives.
 </li>
 <li>
 Segment the database for targeted campaigns and track their performance.
 </li>
 <li>
 Engage with consumers through various channels, providing relevant educational content.
 </li>
 <li>
 Serve as the escalation point for all consumer queries and complaints.
 </li>
 <li>
 Ensure consistent consumer communication and messaging across the organization.
 </li>
 <li>
 Implement systems to record and track consumer interactions.
 </li>
 <li>
 Develop reports to generate insights for Consumer Services.
 </li>
 <li>
 Manage the department budget and control costs.
 </li>
 <li>
 Engage with key consumer stakeholders to build and maintain relationships.
 </li>
 <li>
 Support other departments with consumer service-related issues.
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Purpose-Driven Work At Coloplast, our mission is to make life easier for people with intimate healthcare needs. Your work will have a meaningful impact on our users' lives.
 </li>
 <li>
 Collaborative Culture We believe in closeness &ndash; to our customers and to each other. Our open and honest dialogue fosters a supportive and inclusive environment.
 </li>
 <li>
 Passion for Innovation We are driven by a passion to make a difference. This motivates us to find new ways to improve and innovate, ensuring we bring the best solutions to those who need them.
 </li>
 <li>
 Respect and Responsibility We respect each other and the world around us. Integrity and honesty are at the heart of everything we do, ensuring we act responsibly in all our endeavours.
 
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Marketing, Communications, or related field.
 </li>
 <li>
 5+ years of experience in consumer care, customer care, call-centre management, or patient support services, preferably within healthcare, pharma, or consumer products.
 </li>
 <li>
 Strong background in consumer engagement, marketing, and/or digital experience management.
 </li>
 <li>
 Proven leadership experience managing teams and driving service excellence.
 </li>
 <li>
 Proficient in MS Office applications, with the ability to leverage these tools to enhance communication and collaboration.
 </li>
 <li>
 Familiarity with CRM systems, digital platforms, and patient engagement tools.
 </li>
 <li>
 Excellent communication, stakeholder management, and interpersonal skills.
 </li>
 <li>
 Proficient in English and Arabic
 
 
 
 
 </li>
 </ul>
 
 Key Competencies &amp; Requirements
 
 
 
 <ul>
 <li>
 Consumer-centric mindset with a passion for patient care and service excellence.
 </li>
 <li>
 Strong leadership, people management, and coaching capabilities.
 </li>
 <li>
 Analytical, insights-driven approach with an ability to translate data into actions.
 </li>
 <li>
 Digital-first mindset with experience in digital service channels and platforms.
 </li>
 <li>
 Strategic thinking with strong operational execution.
 </li>
 <li>
 Collaborative team player with cross-functional influence.
 </li>
 <li>
 Must be willing to travel regularly across the Region
 
 
 
 
 </li>
 </ul>
 Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about 17.000 people and with products available in more than 143 countries, we are one of the world&acute;s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward &ndash; we explore, learn and look for new ways of doing things.
 
 
 Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because &ndash; and not despite &ndash; of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.
 
 
 Visit us on Coloplast.com.
 
 
 Watch the film. Follow us on LinkedIn. Like us on Facebook.
</div>

Team Leader - Consumer Care

<div>What we offer
We help the world run better.
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!<div></div> 
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. 
Who You&rsquo;ll Become
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health 
What You&rsquo;ll Do
As a CSM within the SAP Academy for Customer Success, you will be responsible to:<ul><li>
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.</li><li>
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.</li><li>
Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li><li>
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li></ul> 
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. 
CSM focus areas:
SAP Finance &amp; Spend Management (F&amp;S) &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.<ul><li>
S/4HANA Finance</li><li>
Finance &amp; Quote to Cash(Q2C)</li><li>
Procurement</li></ul>
SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. 
What You Bring<ul><li>
2&ndash;3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li><li>
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.</li><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.</li><li>
A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.</li><li>
Proficiency in English to engage with our global network.</li></ul> 
About SAP Academy for Customer Success
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
#SAPAcademyforCustomerSuccess
#SAPCSCareers 
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program
Due to local legal mandates only GCC nationals will be considered at this time
#SAPNextGen
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together. 
 Our inclusion promise
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone&mdash;regardless of background&mdash;feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com. 
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
#SAPNextGen</div><div></div>

Customer Success Manager (CSM) - SAP Academy for Customer Success - KSA (Hybrid) GCC Nationals

Al Jazirah Vehicles Agencies Co. Ltd.

<div>
 
 
 Job Purpose:
 
 
 
 
 
 <ul>
 <li>
 To provide and promote a professional, high-quality, front-line customer focused telephone service to all AJVA customers for various purposes, including but not limited to, answering queries and questions, handling complaints, troubleshoot problems, providing product information and performing telephonic and internet sales function within and ensuring customer satisfaction within the AJVA&rsquo;s policies, procedure, and objectives.
 </li>
 </ul>
 
 
 
 
 
 KEY ACCOUNTABILITIES &amp; ACTIVITIES:
 
 
 
 
 
 <ul>
 <li>
 Follow the day-to-day operations related to own job to ensure continuity of work.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices taking into account &lsquo;international best practice&rsquo;, improvement of business processes, cost reduction and productivity improvement.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Assist in the preparation of timely and accurate reports of connection center to meet company and department requirements, policies and standards.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Responsible for being first point of contact for all customers in order to ensure high quality service delivered and maximum customer satisfaction is achieved.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Build and maintain long-term relationships with inquiring and/or buying customers through phone calls, emails and social media&hellip; to ensure sustained and increased sales and revenues.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ensure that all calls and complaints from customers (including MCI) are dealt with prompt and resolved on-time within AJVA&rsquo;s agreed policies, procedures and standards.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Record and maintain customer information and feedback on CRM system in comprehensible manner and forward the queries of immediate attention to the concern department personnel.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Coordinate and follow-up with the concern departments for the feedback on the customer concerns and queries forwarded to them.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Support &amp; On-time Execute
 
 &ldquo;Guaranteeing Customer Satisfaction &amp; Loyalty&rdquo;
 
 programs as per defined AJVA &amp; FORD standards and policies.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Comply with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.
 </li>
 </ul>
 
 
 
 
 
 JOB SPECIFICATIONS:
 
 
 
 
 
 <ul>
 <li>
 0-2 years relevant experience in a related field or industry
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 High School Certificate with preferably a Diploma in Sales, Marketing or any other related field
 </li>
 </ul>
 
 
</div>

Customer Care Agent

Explore 1449+ Customer care manager in Riyadh this October. Find roles across top companies and apply now to boost your career.

1449 customer care manager jobs IN Riyadh

Customer Care Officer

Director - Customer Care - Residential Sales (RES7)

Customer Care Officer

Branch Manager

Team Leader - Consumer Care

Customer Success Manager (CSM) - SAP Academy for Customer Success - KSA (Hybrid) GCC Nationals

Customer Care Agent