business development manager Jobs in Riyadh

business development manager

sales manager

account manager

marketing manager

operations manager

customer care manager

Crane Authentication (NXT)

<div>
 
 As a partner to businesses and governments,
 
 Crane Authentication
 
 offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&amp;D, security design, engineering and data-driven insights. We are an integral part of
 
 Crane NXT
 
 , a c$2 billion dollar business with over 5,000 associates
 
 
 
 
 
 
 Summary
 
 :
 
 
 The role includes trending of incidents, supporting the investigation into root cause, and analysis of reports. Quality review for tickets and CC staff as well as performing analysis and report innovation is integral for success within the role. A high level of professionalism
 
 
 is also paramount.
 
 
 
 
 
 
 DIMENSIONS AND REPORTING LINES (number of reports and financial values)
 
 
 
 The Customer Care Team Leads will work closely with the Customer Care Manager to help implement a clearly defined set of processes and quality standards across the customer care team.
 
 
 &bull;The Team Leads will be responsible for overseeing the day-to-day performance of the CC team to ensure that tickets across all contracts are being managed in accordance with the ITIL best practices &amp; processes and the quality measures that are in place. Identifying knowledge gaps that lead to training is an important part of the role.
 
 
 &bull;The Team Leads will offer guidance to the team where required on handling and managing tickets. Quality review and Guidance will also be offered as the team is using Zendesk and the many channels that it offers.
 
 
 &bull;The Team Leads will be integral as the CC team begin to be involved in providing support for corporate IT tickets as well as the service also expands to new contracts and to supporting brand customers.
 
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 Individual
 
 
 &bull;Provide training, guidance, and assistance to the customer care team on how to handle incidents and service requests as per ITIL standards.
 
 
 &bull;Responsible for reviewing quality checks on ticket resolution and producing trend analysis on ticket lifecycle which will help in proactively identifying potential problems.
 
 
 &bull;Monitor and check the requests and incidents in the Service Management tools for all contracts by assessing impact and urgency.
 
 
 &bull;Ensure all Incidents and service requests are recorded correctly, progressed. with clear updates, and the SLA consistency is maintained.
 
 
 &bull;Monitor call handling performance of the team to ensure the relevant SLA is maintained.
 
 
 &bull;Monitor the performance for handling live chat, as well as other messenger capabilities such as WhatsApp to ensure highest quality of service is offered by the CC agents.
 
 
 &bull;Understand the escalation procedures if an incident has the potential to breach SLA.
 
 
 &bull;Proactively manage updates to the stakeholders with Incident/Request statuses through to resolution and to the customer&rsquo;s satisfaction.
 
 
 &bull;Actively contribute to and support the creation of the knowledge base articles.
 
 
 &bull;Preparation of regular reports as determined by the Customer (daily, weekly, monthly).
 
 
 &bull;Timely response to ad-hoc data/analysis requests, according to business priorities; includes preparation of datasets for further analysis of outputs.
 
 
 &bull;Demonstrates teamwork by supporting and assisting other Team Leads/ Shift leaders as necessary.
 
 
 &bull;Prepare the Customer Care Team shifts schedule.
 
 
 &bull;To always act and behave in a way compliant with all the company guidelines and policies, especially those relating to values and behaviours, environmental health and safety, ethics, and codes of conduct.
 
 
 &bull;To support the behaviour of working as One, sharing best practices, and collaborating with colleagues outside of their own sphere of business.
 
 
 
 
 
 
 Common to all roles
 
 
 
 &bull;To ensure full participation in the performance development review (PDR) process and maintain an up-to-date record of all training and development activities/programs
 
 
 &bull;To always act and behave in a way compliant with all The company guidelines and policies, especially those relating to values and behaviours, environmental health and safety, ethics, and codes of conduct, as it is through living our values that we strengthen the culture of our business and demonstrate our understanding of our Code of Business Principles. Further information on our company values can be found in our &ldquo;Living the Values&rdquo; guidelines
 
 
 
 
 
 
 CAPABILITY (qualifications, experience, and skills)
 
 
 
 Strong customer-service orientation with a confident and enthusiastic approach to work
 
 
 &bull;Excellent listening and questioning skills.
 
 
 &bull;ITIL v4 Foundation
 
 
 &bull;Experience working within an ITIL Service and Support framework (Incident, Service Fulfilment, Problem, Change)
 
 
 &bull;Experience in using an ITIL conformant IT Service Management System tool
 
 
 &bull;(Remedy, Zendesk&hellip;)_
 
 
 &bull;Experience in using data visualization tools such as Power BI, Tableau or similar would be an advantage.
 
 
 &bull;MS Office 365 advanced knowledge.
 
 
 &bull;Basic IT Systems knowledge is desirable.
 
 
 &bull;Able to work to strict policies and Procedures and desire to ensure consistency in approach to all tasks.
 
 
 
 
 
 
 WHAT&rsquo;S IN IT FOR YOU?
 
 
 <ul>
 <li>
 Work for a market leading, established product company.
 </li>
 <li>
 Nice modern offices with great facilities.
 </li>
 <li>
 Health Insurance.
 </li>
 <li>
 24 days holidays plus national holidays.
 </li>
 <li>
 Life Insurance.
 </li>
 </ul>
 
 
 
 
 
 
 Crane Authentication is part of Crane NXT
 
 
 
 
 
 Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has approximately 5,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.
 
 
 
 
 
 
 
 
 We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.
 
 
 
 
 We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we&rsquo;ll be in contact.
 
 
 
 
</div>

Customer Care Lead

Fairmont

<div>Company Description 
Gr&uuml;nde f&uuml;r Accor zu arbeiten? 
Wir sind weit mehr als ein weltweit f&uuml;hrendes Unternehmen. Wir empfangen Dich so, wie Du bist und bei uns findest Du einen Beruf und eine Marke, die zu Deiner Pers&ouml;nlichkeit passen. 
Wir unterst&uuml;tzen Dich dabei, jeden Tag zu wachsen und zu lernen. Wir sorgen daf&uuml;r, dass Deine Arbeit einen Sinn in Deinem Leben hat und dass Du auf Deiner Reise mit uns die grenzenlosen M&ouml;glichkeiten von Accor erkunden kannst. 
Bei Accor kannst Du jedes Kapitel Deiner Geschichte selber schreiben, und gemeinsam k&ouml;nnen wir die Gastronomie und Hotellerie von morgen ver&auml;ndern. Entdecke das Leben, das Dich bei Accor erwartet, besuche https://careers.accor.com/. 
Tu das, was Du liebst, trage etwas f&uuml;r die Gemeinschaft in der Welt bei, und wage es den Status quo in Frage zu stellen! #BELIMITLESS 
Job Description 
We are seeking a highly skilled and experienced Senior CCS Manager to join our team in Riyadh, Saudi Arabia. As a key leader in our organization, you will be responsible for overseeing and optimizing our Customer Care and Service (CCS) operations, ensuring exceptional customer experiences and driving continuous improvement in our service delivery.<ul><li>
Develop and implement strategic plans to enhance customer satisfaction and loyalty</li><li>
Lead and mentor a team of CCS professionals, fostering a culture of excellence and continuous improvement</li><li>
Analyze customer feedback, service metrics, and industry trends to identify areas for improvement and innovation</li><li>
Collaborate with cross-functional teams to streamline processes and enhance the overall customer journey</li><li>
Establish and monitor key performance indicators (KPIs) for the CCS department</li><li>
Implement and optimize CRM systems and other technological solutions to improve service efficiency</li><li>
Develop and manage the CCS budget, ensuring cost-effective operations</li><li>
Create and deliver regular reports on CCS performance to senior management</li><li>
Stay updated on industry best practices and implement innovative approaches to customer service</li><li>
Ensure compliance with relevant regulations and company policies in all CCS operations</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Business Administration, Customer Service Management, or related field; MBA or relevant master's degree preferred</li><li>
7+ years of experience in CCS management, with a proven track record of improving customer satisfaction metrics</li><li>
Strong leadership skills with the ability to motivate and develop high-performing teams</li><li>
Excellent analytical and problem-solving skills, with a data-driven approach to decision-making</li><li>
Proficiency in project management and strategic planning</li><li>
Advanced knowledge of CRM systems and customer service technologies</li><li>
Outstanding communication and presentation skills</li><li>
Experience in implementing and optimizing CCS processes</li><li>
In-depth understanding of customer service best practices, contact center operations, and service quality standards</li><li>
Customer service certifications (e.g., CCXP, CCSM) are a plus</li><li>
Ability to work effectively in a fast-paced, dynamic environment</li><li>
Fluency in English; Arabic language skills are highly desirable</li></ul> 

Additional Information 
Catering &amp; Conferences Services Manager &ndash; Your Team and Working Environment:
Step into a key leadership role within our dynamic Sales &amp; Marketing team as a Catering &amp; Conferences Services Manager. In this vital position, you&rsquo;ll take the lead in orchestrating seamless catering and conference experiences that reflect the highest standards of service and hospitality. With a strong eye for detail and a passion for excellence, you&rsquo;ll ensure every event &ndash; from elegant banquets to high-profile meetings &ndash; is delivered flawlessly.
Our team thrives on collaboration, professionalism, and shared success. You&rsquo;ll work closely with a passionate group of individuals who take pride in crafting memorable guest experiences. Together, we bring ideas to life and deliver moments that matter &ndash; with precision, care, and heart.
Our Commitment to Diversity &amp; Inclusion:
We&rsquo;re proud to foster an inclusive, empowering work environment where diversity is embraced and every voice is valued. At the core of our culture is respect &ndash; for each other, for our clients, and for the unique backgrounds that make us stronger together.
In the Sales &amp; Marketing department, we celebrate individuality and support professional growth at every stage. Here, you&rsquo;re not just part of a team &ndash; you&rsquo;re part of a community built on trust, purpose, and excellence.</div>

Catering & Conferences Services Manager

Sanofi

<div>We are seeking a highly motivated and visionary leader interested in shaping the management of people with Multiple Sclerosis.
As the Customer Experience Manager &ndash; Multiple Sclerosis, you will be based in Riyadh and responsible for shaping perceptions within the MS community by challenging traditional paradigms and building belief in the unique biology of disability progression independent of relapses.
You will also play a key role in enabling healthcare professionals to identify appropriate patients through targeted education and engagement.
Reporting to the Franchise Head, this role is strategically positioned to realize the ambition for Tolebrutinib and contribute to the overall future success of Sanofi. 
Your core responsibilities will include:<ul><li>
Mapping and segmenting accounts and developing in-depth knowledge of each identified key account including strategic goals, value drivers, relevant business metrics, and unique emerging needs</li><li>
Understanding key accounts&rsquo; critical stakeholders (e.g., MS Specialist, General Neurologist, MS Nurse and key decision makers), their roles, org structure and how they influence each other in the ecosystem to ensure account/departmental coordination</li><li>
Developing strategic account plans including prioritization, based on identified barriers to address and opportunities</li><li>
Co-creating solutions with accounts&rsquo; key decision-makers to remove operational barriers and supporting screening and monitoring initiatives</li><li>
Leveraging omnichannel approach (e.g., F2F, digital channels, portals, etc.) to ensure a high-touch and personalized engagement with key accounts&rsquo; and other stakeholders.</li><li>
Collaborating with cross-functional field-based teams (e.g., Market Access) in leading discussions on product access and formulary inclusion, administrative flows definition, and more generally to proactively address accounts&rsquo; needs and ensuring effective pull-through</li></ul><ul><li>
Engaging with HCPs and broader set of stakeholders who play a critical role in the patient pathway to convey an effective narrative on disease progression and create general disease awareness pre-launch and treatment options post-launch, leveraging innovative value story techniques and tailoring engagement to stakeholders&rsquo; level of maturity</li><li>
Informing customer segmentation and customer portrait / persona creation by sharing insights collected on the field</li></ul> 
About you 
Education:<ul><li>
BA/BS degree in pharmaceutical science.</li></ul>
Experience:<ul><li>
Minimum of 3-5 years Sales experience in Neurology (Preferably Multiple Sclerosis)</li><li>
Experience in driving successful product launches, with a proven track record of achieving sales targets and building strong customer engagement from launch.</li></ul> 
Soft skills:<ul><li>
Excellent interpersonal and communication skills, with ability to effectively engage internal and external stakeholders, build and cultivate strong working relationships</li><li>
Ability to work agile, demonstrate creativity and be a strong team player</li><li>
Self-driven, results-oriented with ambition for optimal results</li><li>
A solution-oriented mindset enabling effective and creative problem solving with customers' needs as a primary focus</li><li>
Ability to dynamically adjust priorities due to changing circumstances</li><li>
Agile learner who is comfortable operating in complex environments</li><li>
Ability to influence, impact and guide peers</li><li>
Ability to articulate and explain the strategy in a simple and clear way</li><li>
Ability to build proper environment to enable Playing to Win culture to flourish</li><li>
Role model for the agile way of working</li><li>
Team player: Collaborative thinking while keeping the collective dynamics in mind, seeks for collective success rather than individual success</li><li>
Growth mindset &amp; learning agility: Open to develop him/herself (receive &amp; give feedback) 
Technical skills:</li><li>
Demonstrated success across multiple field-based sales roles</li><li>
Strong customer relationship management capabilities</li><li>
In-depth knowledge of care pathway operations</li><li>
Skilled in leveraging an omnichannel strategy to deliver tailored, high-impact engagements with external experts, aligned to their maturity and preferences</li><li>
Strong commercial acumen with strategic and innovative thinking</li><li>
Influential communicator with the ability to lead and inspire without direct authority</li><li>
Proven expertise in disease education</li><li>
Proficient in digital tools and analytics; able to transform data and feedback into actionable insights</li><li>
Committed to full compliance with all relevant regulations</li></ul>
null</div>

Customer Experience Manager - Multiple Sclerosis

Medtronic

<div>At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
<h1 class="jobSectionHeader">A Day in the Life
</h1>Medtronic Saudi Arabia is seeking a dynamic and experienced Offer to Cash Business Process Director to lead and oversee the entire Offer to Cash (O2C) cycle, ensuring operational efficiency, compliance, and continuous improvement.
This pivotal role focuses on managing the execution and ongoing enhancement of the full O2C cycle, driving streamlined operations, and aligning processes with strategic business objectives.
As the Offer to Cash Business Process Director , you will be responsible for driving operational effectiveness, optimizing financial processes, and ensuring seamless integration across teams while maintaining regulatory compliance.
Responsibilities may include the following and other duties may be assigned:
Daily Operations Leadership &amp; Support : Manage all aspects of the O2C operations, including efficient credit management, liaising with customer care for timely order entry, logistics management for timely deliveries and pod collection, pricing and quotations, consignment management, working closely with the Operations Excellence team for dispute resolution, and data matching and uploading.
<ul><li>Lead and oversee daily O2C activities to ensure timely execution and alignment with service level agreements (SLAs).
</li><li>Monitor invoice status movements to ensure performance meets or exceeds SLA targets.
</li><li>Develop and maintain detailed action plans by functional area, outlining resource needs, transaction volumes, and prioritization logic for both outstanding and incoming transactions.
</li><li>Track team and individual performance against SLA commitments, identifying and addressing gaps proactively.
</li><li>Collaborate with functional and commercial leaders to update risk mitigation plans and escalate unresolved issues as needed. Oversee risk management and crisis response plans.
</li></ul>Regulatory Compliance : Ensure compliance with local regulations, corporate policies, and industry standards in all operational aspects.
Stakeholder Engagement : Build and maintain strong relationships with key stakeholders, including customers, partners, and regulatory bodies.
Logistics &amp; Supply Chain Coordination :
<ul><li>Ensure the accuracy, timeliness and completeness of documentation provided by internal and external logistics teams related to customer product deliveries.
</li><li>Foster cross-functional collaboration between Commercial, Customer Care, and Logistics teams to drive compliance with delivery standards and support continuous improvement initiatives across the supply chain.
</li></ul>Operational Performance Monitoring:
<ul><li>Conduct daily and weekly tracking of key performance indicators (KPIs)
</li><li>Analyze root causes of underperformance and align findings with action plans.
</li><li>Define and implement corrective measures in collaboration with Sales, Customer Service, Business operations, Credit Services and Logistics teams, tailored by assignment and functional area.
</li><li>Escalate unresolved performance gaps or misalignments through the appropriate organizational channels.
</li></ul>Reporting and Governance:
<ul><li>Prepare and lead weekly operational reviews with key stakeholders, ensuring follow-through on action items and accountability against agreed plans.
</li><li>Consolidate bi-weekly updates on progress, KPIs, and challenges, presenting summary findings and improvement actions.
</li><li>Deliver monthly executive-level reporting for the Steering Committee, including performance metrics, insights, and updates on the improvement roadmap.
</li></ul>Continuous Improvement: Drive continuous improvement initiatives to enhance operational efficiencies, risk management, and service quality.
Required Knowledge and Experience:
<ul><li>Bachelor&rsquo;s degree in Business Administration, Operations Management, Finance, or a related field. An MBA is preferred.
</li><li>Proven experience (10+ years) in operations, credit &amp; collections, logistics, customer care, and public sector, within highly transactional environments, gained both in and outside of Saudi Arabia.
</li><li>Deep understanding of the operational, regulatory, and financial landscape in Saudi Arabia.
</li><li>Excellent leadership, interpersonal and stakeholder management skills; capable of collaborating effectively with cross-regional teams, being agile to adapt to change, and leading through influence.
</li><li>Strong strategic thinking, analytical and process optimization skills.
</li><li>Technology Proficiency: demonstrated IT capabilities, including familiarity with emerging innovations such as Generative AI, Hyper Automation, and related technologies.
</li><li>Fluency in English and Arabic languages.
</li></ul>Physical Job Requirements
 
 
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
<h1 class="jobSectionHeader">Benefits &amp; Compensation
</h1>Medtronic offers a competitive Salary and flexible Benefits Package
 
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. 
 
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
This position is eligible for an annual long-term incentive plan.
<h1 class="jobSectionHeader">About Medtronic
</h1>We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
 
Our Mission &mdash; to alleviate pain, restore health, and extend life &mdash; unites a global team of 95,000+ passionate people.
 
We are engineers at heart&mdash; putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.</div>

Offer to Cash Operations Director Saudi Arabia

<div>What we offer
We help the world run better.
Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply Now!<div></div> 
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career. 
Who You&rsquo;ll Become
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health 
What You&rsquo;ll Do
As a CSM within the SAP Academy for Customer Success, you will be responsible to:<ul><li>
Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area.</li><li>
Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.</li><li>
Enhance skills around your solution portfolio, managing customer retention, and driving value realization.</li><li>
Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.</li></ul> 
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth. 
CSM focus areas:
SAP Finance &amp; Spend Management (F&amp;S) &ndash; Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.<ul><li>
S/4HANA Finance</li><li>
Finance &amp; Quote to Cash(Q2C)</li><li>
Procurement</li></ul>
SAP SuccessFactors (Human Capital Management - HCM) - Knowledge in core HR and payroll, talent management, employee experience management, HR analytics, workforce planning, and sales performance management.
SAP Supply Chain Management (SCM) - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management. 
What You Bring<ul><li>
2&ndash;3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.</li><li>
Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.</li><li>
A cooperative and productive approach to working relationships, internally and externally.</li><li>
A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.</li><li>
An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.</li><li>
A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.</li><li>
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.</li><li>
Proficiency in English to engage with our global network.</li></ul> 
About SAP Academy for Customer Success
The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.
#SAPAcademyforCustomerSuccess
#SAPCSCareers 
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program
Due to local legal mandates only GCC nationals will be considered at this time
#SAPNextGen
We are SAP
SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs together. 
 Our inclusion promise
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone&mdash;regardless of background&mdash;feels included and can perform at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company. We invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal-opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com. 
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
#SAPNextGen</div><div></div>

Customer Success Manager (CSM) - SAP Academy for Customer Success - KSA (Hybrid) GCC Nationals

Christian Dior Couture

<div>
 Position
 
 
 
 Operations Associate
 
 
 
 
 SUPPORT THE ACTIVITY OF THE STORE ON AN ADMINISTRATIVE LEVEL
 
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Supervising all cash operations.
 </li>
 <li>
 Managing stocks in order to prevent stock losses
 </li>
 <li>
 Checking all supplier invoices
 </li>
 <li>
 Transmitting all invoices for payment to Finance Department.
 </li>
 <li>
 To be responsible for the maintenance of the customer database (cleaning, merging and capturing)
 </li>
 <li>
 Preparation of any specific report required by the manager
 </li>
 <li>
 Order all specific items required by the boutique and validated by the manager such as stationary.
 </li>
 <li>
 Follow up on all packaging reorders.
 </li>
 <li>
 Assist the team for the preparation of sales.
 </li>
 <li>
 Taking care of the repairs department in coordination with the sales associate in charge of it.
 </li>
 <li>
 checking the turnover of the boutique
 </li>
 <li>
 Investigate any discrepancy
 </li>
 <li>
 Organize reception of the deliveries.
 </li>
 <li>
 Take care of unsolved delivery issues.
 </li>
 <li>
 Organize Private sales.
 </li>
 <li>
 Check that all items have security price + tags.
 </li>
 <li>
 To prepare and manage the annual inventory.
 
 
 </li>
 </ul>
 Profile
 
 
 
 3requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree/Diploma in Business Administration.
 </li>
 <li>
 Minimum of 2 years' experience in Administration or Secretary.
 </li>
 <li>
 Ability to handle receiving operations effectively, including proper handling of merchandise.
 </li>
 <li>
 Ability to read, count, and write to accurately complete all documentation.
 </li>
 <li>
 Ability to process information and merchandise through computer system.
 </li>
 <li>
 Ability to work varied hours/days, including nights, weekends, and holidays as needed.
 </li>
 <li>
 Physical ability to stand for extended periods, and to move and handle boxes of merchandise and fixtures throughout the store, which entails heavy lifting, and perform all functions as set forth above
 </li>
 <li>
 Previous retail stock/shipping/receiving experience
 </li>
 </ul>
</div>

Operations Associate

Aerogen Ltd

<div>About Aerogen: 
Headquartered in the vibrant city of Galway, Ireland, with offices around the world, Aerogen is proud to be the world leader in acute care aerosol drug delivery. Recognised through multiple MedTech awards and eight-time winner of the Zenith award for Respiratory Care Excellence in North America, collectively our employees make a difference to patients lives every day, having already reached 20 million patients in over 80 countries. 
Our talented and skilled team collaborate to innovate, challenge and test not only in relation to our products but every facet of how we work. We lead the way, finding innovative solutions to even the most complex problems, all in the name of delivering better patient care. 
Our business is growing rapidly across the globe and as we grow, our core culture of We Care universally connects us. We believe that your ambition and integrity fuels ours and we are committed to supporting our employees to reach their full potential through tangible investment in their careers. Join us as we continue to #discoverbetter. 
 
What is the Role? 
Reporting to the Commercial Director, the Key Account Manager KSA is responsible for Aerogens revenue growth targets through the optimization and business management of Strategic Partnerships with key Saudi Ministry of Health hospitals and Central Supply, NUPCO, Non MOH Government Sector and Key Private Hospitals.<div>
In contracting framework agreements, implementing pricing strategies and value based purchasing negotiations and in collaboration with Country Manager KSA and MEA Commercial Director, the candidate will build and execute a comprehensive Strategic Partnership Go To Market plan to accelerate Aerogen KSA growth through the private corporate chains. The Key Account Manager will build and own strong customer relationship management and collaboration with the tender management, distributors and Key Healthcare Professionals. The Key Account Manager will also build the connection to Healthcare Insurances for the reimbursement of Aerogen products and relevant associations through cross functional collaboration with Aerogen Medical Affairs and Marketing. 
 
What are the key responsibilities? 
<ul><li>Achieve sales revenue budget for Aerogen within KSA, focused management on corporate accounts and framework management.</li><li>Build Strategic Partnerships with Saudi Government HCPs and GPOs in MOH, NUPCO and other Governmental Hospitals.</li><li>Attend QBR Meetings to align Aerogen&acute;s portfolio growth &amp; development, teams access, expansion opportunities.</li><li>Collaborate with the Commercial Director and legal team on extension of framework agreements and conditions.</li><li>Relationship management to ensure pricing acceptance in the market and supporting Aerogen&acute;s salesforce with GPO information and collaboration with the Marketing Manager for market campaigns.</li><li>Relationship &amp; Support Management of Healthcare Insurances for faster prescription approvals and reimbursement</li><li>Collaborate with SFDA for any future communication related to Competition malpractice and recalls in KSA.</li><li>Build Strategic Partnerships in the Emergency Medical Services, Home Care Services to drive new market development.</li><li>Regular and efficient work in Aerogen&acute;s the digital systems PULSE (CRM, LMS, Sales Excellence).</li><li>Coordinate and follow field operations to ensure communicated opportunities are turned into actions and revenue</li></ul> 

What education and experience are required? 
<ul><li>Minimum of a Degree, preferably in Medical, Science or business.</li><li>At least 5 years experience in medical sales</li><li>Key Account Management or C-Suite group management a plus.</li></ul> 

What key skills will make you great at the role? 
<ul><li>Ability to work within a team environment, to achieve agreed company goals in the defined territory.</li><li>Strong financial acumen and ability to influence the financial customers.</li><li>Critical strategic thinking, ability to shape both the medium and longer-term strategy of the business.</li><li>Strong clinical acumen and learning application.</li><li>Possess value based and strategic selling skills.</li><li>Be innovative in creating new sales opportunities for Aerogen products.</li><li>High energy and self motivated</li><li>Strong territory management skills and proven ability to drive multiple opportunities.</li><li>Excellent organisational, communication and leadership skills.</li><li>Demonstrate a high degree of influencing skills.</li><li>Resident in Riyadh - KSA with flexibility to travel within KSA 50%</li><li>Full clean driving license.</li></ul> 

What is it like to work at Aerogen? 
Our purpose is to transform patient lives and our ethos is to #discoverbetter. This also translates to how we look after our people. We want talented, passionate and engaged people to join Aerogen and build your career with us. We understand that your life evolves through different stages, and we are here to support our global team with a range of financial and non-financial rewards and benefits. Theres something for everyone! Here is an idea of what we offer: 
<ul><li>Competitive commission plan.</li><li>Above market life insurance.</li><li>Opportunities for development and professional growth.</li><li>&quot;Aerogen Connect&quot; our employee-led program that helps our global teams unite and have fun.</li><li>We donate 1% of profits and time to charities and organizations</li></ul> 
Aerogen is committed to promoting diversity, inclusion and equality in the workplace. If you have any difficulty using our application process, please contact us by emailing careers@aerogen.com. Please include your name and preferred method of contact.</div></div>

Key Account Manager – KSA

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