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client account manager

Sprinklr

<div>Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale &mdash; across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr&rsquo;s unified platform provides powerful solutions for every customer-facing team &mdash; spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management &mdash; enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.<h2 class="jobSectionHeader">
Job Description</h2>
Role Overview
The Client Account Manager owns the success and technical strategy for Sprinklr&rsquo;s most strategic service and contact center customers in the Middle East. This individual contributor role blends executive-level advisory with hands-on technical leadership to drive adoption, measurable business outcomes, and long-term retention. You will guide the transformation from legacy operations to modern, AI-enabled workflows, ensuring Sprinklr&rsquo;s platform delivers maximum value. This is a customer-centric role focused on service delivery and success&mdash;not sales.
Please note this role is based in Dammam, Saudi Arabia
Key Responsibilities<ul><li>
Serve as an executive sponsor for key accounts, building trusted relationships with senior stakeholders.</li><li>
Facilitate quarterly business reviews (QBRs) to showcase ROI, adoption progress, and strategic recommendations.</li><li>
Act as the primary success partner for enterprise service/CX accounts; lead QBRs and success planning.</li><li>
Align Sprinklr Care solutions (Case Management, Smart Responses, Bot Framework, Agent Assist) with customer goals (AHT, CSAT, FCR, deflection).</li><li>
Map legacy contact center processes to modern workflows; oversee architecture audits and optimization.</li><li>
Deliver enablement programs, playbooks, and ROI dashboards; monitor adoption and health metrics.</li><li>
Manage technical escalations, mitigate risks, and influence the product roadmap based on customer feedback.</li><li>
Coordinate complex programs (voice rollout, CRM integrations, compliance) across IT, business teams, and vendors.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree (MBA preferred); 8+ years in Customer Success, CCaaS, or CX consulting.</li><li>
Deep knowledge of contact center operations, metrics, and change management.</li><li>
Experience with major service platforms (Salesforce Service Cloud, NICE, Genesys, Zendesk).</li><li>
Strong technical acumen, program management skills, and regional experience; Arabic is Mandatory.</li></ul>
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data &mdash; helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:<ul><li>
Lead a new category of enterprise software that we call Unified-CXM.</li></ul><ul><li>
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.</li><li>
Create a culture of customer obsession, with trust, teamwork, and accountability.</li></ul>
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything &mdash; and everyone &mdash; can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world&rsquo;s leading enterprise brands. 
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off &ndash; it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we&rsquo;re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.</div>

Client Account Manager

Al Watania Information Systems

<div>Join AlWatania Information Systems as an Account Manager, where you will be at the forefront of client engagement and business growth. This role requires a dynamic professional who can manage client accounts effectively, ensuring satisfaction and fostering long-term partnerships. You will collaborate closely with cross-functional teams to deliver solutions that align with client needs and company objectives. Your expertise will drive successful client outcomes and contribute to the continuous expansion of our portfolio. 
Key Responsibilities<ul>
<li>Develop and maintain strong relationships with assigned clients, understanding their business goals and challenges.</li>
<li>Serve as the main point of contact for clients, managing communications and coordinating internal resources.</li>
<li>Identify opportunities for account growth, including upselling and cross-selling initiatives.</li>
<li>Monitor client satisfaction and address any issues promptly to ensure retention.</li>
<li>Prepare detailed reports and presentations for clients and internal stakeholders.</li>
<li>Work closely with sales, marketing, and technical teams to ensure seamless delivery of services.</li>
<li>Stay informed about industry trends and competitor activities to advise clients effectively.</li> 
</ul> 
 
Requirements 
<ul>
<li>Bachelor's degree in Business, Management, or a related field.</li>
<li>At least 1 year of experience in account management or client relations, preferably within the technology industry.</li>
<li>Familiarity with SAP or YPP programs is advantageous.</li>
<li>Strong communication and interpersonal skills to build rapport with diverse clients.</li>
<li>Ability to manage multiple projects and accounts simultaneously with a strong focus on detail.</li>
<li>Proficiency in CRM tools and Microsoft Office applications.</li>
<li>Analytical mindset with problem-solving capabilities.</li>
<li>Self-driven, adaptable, and capable of working in a fast-paced environment.</li></ul></div>

Account Manager

Innovative Solutions

<div>Company Overview
Innovative Solutions (IS) is a leading Cybersecurity company established in 2003, with its headquarters in Riyadh and additional offices in Al Khobar, Jeddah, Dubai, and Abu Dhabi. We specialize in delivering Comprehensive Cybersecurity Solutions and Services encompassing Advisory Services, Technical Assurance, Solution Deployment, Professional Services, and Managed Security Services.
Our mission is &quot;Delivering secure and intelligent digital services that empower organizations&quot;
Role Summary
We are seeking a dynamic and results-driven Account Manager to join our team. In this role, you will be responsible for managing client portfolios, nurturing long-term relationships, and driving the growth of cyber security solutions within assigned accounts. You will work closely with clients to understand their needs and coordinate with internal teams to deliver tailored solutions that meet their objectives.
Key Responsibilities<ul><li>
Develop and maintain strong, long-lasting client relationships focused on cyber security solutions.</li><li>
Understand client business needs and objectives to provide appropriate technology solutions.</li><li>
Manage account planning, sales forecasting, and pipeline management to achieve revenue targets.</li><li>
Identify and pursue opportunities to upsell and cross-sell services and solutions within existing accounts.</li><li>
Collaborate with internal teams including technical, marketing, and service delivery to ensure customer satisfaction and successful project implementation.</li><li>
Stay informed about industry trends, competitor activities, and market developments.</li><li>
Prepare regular reports for senior management on account status and sales progress.</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Business, Marketing, Information Technology, or a related field.</li><li>
Minimum 2 years of experience in account management or sales, preferably within the cyber security or IT industry.</li><li>
Strong understanding of cyber security products, services, and market dynamics.</li><li>
Proven track record of meeting or exceeding sales targets and managing client accounts successfully.</li><li>
Excellent communication, negotiation, and interpersonal skills.</li><li>
Strong problem-solving skills and ability to work collaboratively in a team environment.</li><li>
Ability to manage multiple client accounts and priorities efficiently.</li><li>
Familiarity with AI tools and technologies.</li><li>
English proficiency.</li></ul></div>

<div>
 
 
 Job Title:
 
 Account Manager
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Company:
 
 Aon
 
 
 
 
 
 
 Overview:
 
 
 
 The Account Manager serves as the primary liaison between clients and insurers, managing client accounts and delivering tailored insurance solutions. This role is responsible for assessing insurance needs, negotiating with insurers, maintaining compliance with Saudi Arabian regulations, and ensuring service excellence in every client interaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Client Relationship Management
 
 
 <ul>
 <li>
 Develop and maintain strong relationships with clients, understanding their insurance needs.
 </li>
 <li>
 Serve as the main point of contact for client inquiries, claims, policy renewals, and day-to-day servicing.
 </li>
 </ul>
 
 
 2. Placement
 
 
 <ul>
 <li>
 Analyze client risk exposures and recommend appropriate insurance products.
 </li>
 <li>
 Collaborate with insurance companies to negotiate competitive quotes and coverage terms.
 </li>
 <li>
 Prepare and present proposals, organize policy placements, and manage renewals.
 </li>
 </ul>
 
 
 3. Regulatory &amp; Compliance
 
 
 <ul>
 <li>
 Ensure all activities comply with Insurance Authority (IA) regulations and guidelines for insurance brokers.
 </li>
 <li>
 Maintain proper documentation and records.
 </li>
 <li>
 Stay updated on regulatory changes and their impact on the insurance industry.
 </li>
 </ul>
 
 
 4. Administration
 
 
 <ul>
 <li>
 Prepare reports, maintain client records, and ensure accurate policy documentation.
 </li>
 <li>
 Handle premium collection, invoicing, and resolve account discrepancies.
 </li>
 </ul>
 
 
 5. Business Development
 
 
 <ul>
 <li>
 Identify cross-selling and upselling opportunities.
 </li>
 <li>
 Participate in marketing initiatives, client meetings, and events.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Finance, Insurance, or a relevant field.
 </li>
 <li>
 Proven experience (2+ years) in insurance broking or insurance companies.
 </li>
 <li>
 Good understanding of the insurance market and IA regulatory landscape.
 </li>
 <li>
 Strong negotiation, communication, and presentation skills.
 </li>
 <li>
 Proficiency in Arabic and English.
 </li>
 </ul>
 
 
 
 
 
 KSA HR Verbiage:
 
 
 
 Applicants must be legally eligible to work in Saudi Arabia and will be required to comply with all local labor laws and regulations. Aon is committed to supporting Saudization and encourages Saudi nationals to apply.
 
 
 
 
 
 
 About Aon:
 
 
 
 Aon is a leading global provider of risk management, retirement, and health solutions. Our teams empower clients with innovative solutions, backed by industry expertise and local market knowledge. At Aon, we foster an inclusive and collaborative workplace where everyone is encouraged to bring their best self to work. Join us to make an impact and grow your career as part of a world-class organization.
 
</div>

MASTER-WORKS

<div>Master Works is seeking a dynamic and results-driven Account Manager with experience in Document Management Systems (DMS) and Enterprise Content Management (ECM) solutions. The ideal candidate will be responsible for managing client relationships, identifying new business opportunities, and driving revenue growth by promoting enterprise technology solutions.
The candidate should have previous experience working with service providers, system integrators, or technology solution companies, with strong knowledge of DMS platforms and enterprise sales processes. 
Requirements 
Educational Qualification, Professional Certifications and Affiliations:
Bachelor&rsquo;s degree in Business Administration, Information Technology, Computer Science, or a related field.
Work Experience:<ul><li>
3 years of experience as an Account Manager, Sales Manager, or Business Development Manager in the technology industry</li><li>
Strong experience in selling Document Management Systems (DMS) and Enterprise Content Management (ECM) solutions</li><li>
 Hands-on experience with solutions such as:</li></ul><ul><li>
 IBM FileNet</li><li>
Laserfiche</li></ul><ul><li>
Previous experience working with service providers or system integrators
</li><li>Strong communication, presentation, and negotiation skills</li><li>
Ability to build long-term client relationships and manage multiple accounts</li><li>
Strong understanding of enterprise sales and customer engagement strategies.</li></ul>
Key Roles and Responsibilities:<ul><li>
Manage and maintain relationships with existing clients and key accounts</li><li>
Identify client needs and provide suitable DMS and ECM solutions</li><li>
 Generate new business opportunities and expand the customer base</li><li>
 Handle the full sales cycle, including prospecting, meetings, proposals, negotiations, and closing deals</li><li>
 Coordinate with technical and delivery teams to ensure successful project execution and customer satisfaction</li><li>
 Conduct product presentations, demonstrations, and client workshops</li><li>
 Prepare commercial proposals, quotations, and sales reports</li><li>
 Achieve assigned sales targets and contribute to overall business growth</li><li>
Monitor market trends, competitor activities, and customer requirements.</li></ul>
Language Skills:<ul><li>
Native Arabic speaker.</li><li>
Fluent in English.</li></ul></div>

Account, Manager

Accenture

<div>Location: Jeddah 
 
The Client Account Lead (CAL) Senior Manager role is a pivotal position within Accenture&rsquo;s Financial Services Client Group. The CAL Senior Manager is responsible for cultivating strategic client relationships, driving business growth, and ensuring seamless delivery of services to high-value accounts in the financial services sector. 
Key Responsibilities:<ul><li>
Strategic Client Management: Develop trusted advisory relationships with key client stakeholders, including C-level executives, and ensure alignment between client business objectives and Accenture&rsquo;s capabilities.</li><li>
Business Growth: Drive account growth by identifying new opportunities, expanding existing engagements, and leveraging Accenture's diverse expertise across consulting, technology, and operations.</li><li>
Project Oversight: Oversee project delivery and ensure client satisfaction by maintaining operational excellence and addressing escalations effectively.</li><li>
Team Leadership: Lead multidisciplinary teams across delivery, sales, and operations, fostering collaboration and high-performance outcomes.</li><li>
Industry Expertise: Stay current with trends and innovations in financial services to provide informed strategic guidance and develop industry-relevant solutions.</li><li>
Client Value Delivery: Ensure projects and engagements contribute measurable value to the client and align with their broader strategic priorities.</li></ul></div>
 
<div>Educational Qualifications:<ul><li>
Bachelor&rsquo;s degree in Business Administration, Finance, Economics, or a related field.</li><li>
Master&rsquo;s degree (e.g., MBA) is preferred.</li></ul> 
Professional Experience:<ul><li>
Minimum of 10 years&rsquo; experience in account management, consulting, or client-facing roles within the financial services sector.</li><li>
Proven track record of managing large-scale accounts, achieving growth targets, and delivering business outcomes.</li><li>
Experience in developing and implementing strategies for business transformation, technology adoption, and operational efficiency in the financial services domain.</li></ul>
Skills and Competencies:<ul><li>
Exceptional interpersonal and leadership skills with the ability to influence and collaborate across teams and functions.</li><li>
Strong business acumen and an understanding of financial services industry trends and challenges.</li><li>
Advanced problem-solving and decision-making capabilities, with an emphasis on strategic thinking.</li><li>
Excellent communication and presentation skills to engage and build trust with senior client executives.</li><li>
Proficiency in navigating complex negotiations and stakeholder management.</li></ul>
Technical Proficiencies:<ul><li>
Familiarity with digital tools, platforms, and technologies relevant to financial services, such as artificial intelligence, advanced analytics, and cloud solutions.</li><li>
Experience in leveraging data-driven insights to inform strategy and optimize client outcomes.</li></ul></div>

Client Account Lead- Financial Services

Gen Plus Group

<div>About Us
The Gen Plus Group is a vibrant global collective of agencies reshaping industry norms with a commitment to creativity and surpassing expectations. Rooted in the 'Plus' philosophy, our dedication goes beyond the ordinary, creating connections that transcend transactions.
As industry-leading Story-Tellers, Story-Shapers, and Story-Makers, we unite the strategic communications of PRM, content creation expertise of NaF+, talent representation by SPANDY, and the innovative creative spirit of THEM AGAIN under one banner.
Our cohesive team, GEN+, comprises over 3,000 industry experts from 60+ nationalities, all sharing a collective passion to disrupt, innovate, and lead. The Gen Plus Group ensures impactful outcomes for brands, businesses, and people globally by embracing diversity and fostering an environment of creativity and excellence.
We are looking for applicants based in Riyadh. A background with automotive clients is highly preferred.
Job Overview
We are looking for an experienced and dynamic Account Manager to join our team, working across our production, creative and influencer agencies.
The ideal candidate will have agency experience managing multi-disciplinary projects spanning production, creative, digital and social media content. This role requires a strategic thinker who excels at client relationships, project management, and cross-functional collaboration.
Key Responsibilities<ul><li>
Serve as a primary client liaison, understanding their objectives and ensuring exceptional execution across production, creative, and digital campaigns.</li><li>
Develop and maintain strong client relationships, fostering long-term partnerships and driving repeat business.</li><li>
Manage multiple projects simultaneously spanning creative development, video production and social content, ensuring smooth execution.</li><li>
Collaborate with the wider agency teams, including producers, creatives, designers and social strategists, to brainstorm, develop and deliver compelling content for our clients.
</li><li>Oversee project timelines and resource allocation to ensure all deliverables meet deadlines and quality expectations.</li><li>
Facilitate clear and efficient communication between clients and internal teams, translating client needs into actionable production and creative plans.</li><li>
Working closely with clients to grasp their business and marketing goals, while driving innovative and industry-leading creative solutions to elevate their brand.</li><li>
Identify and capitalize on opportunities for business growth within existing accounts, as well as contribute to new business pitches.</li><li>
Stay updated with industry trends, emerging digital and social platforms, and content best practices to offer innovative solutions to clients.</li></ul> 

Requirements 
<ul><li>
Fluent in Arabic and English.</li><li>
Experience with automotive clients is strongly preferred.</li><li>
5+ years of experience in account management within a creative agency, production house, or digital/social agency.</li><li>
Strong understanding of creative development, video production and social media content.</li><li>
Proven ability to manage integrated campaigns across multiple channels.</li><li>
Exceptional communication, negotiation, and relationship-building skills.</li><li>
Highly organized with outstanding project management and problem-solving abilities.</li><li>
Ability to multitask and work efficiently under tight deadlines.</li><li>
Experience using project management tools and Microsoft Office Suite.</li><li>
Passion for creativity, storytelling, brand building, and digital innovation.</li></ul></div>

Account Manager- Creative Agency

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1041 client account manager jobs In Riyadh

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Client Account Lead- Financial Services

Account Manager- Creative Agency