sales manager

office administrator

operations manager

administrative assistant

finance manager

front office manager

Hilton

<div>Front Office Manager
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Front Office team</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service
</li><li>Flexibility to respond to a variety of work situations</li><li>
Ability to work on your own and as part of a team</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiar with Property Management Systems</li><li>
A degree or diploma in Hotel Management or equivalent</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Manager

<div>
 A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Set departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings and produce minutes
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Recruit, manage, train and develop the Front Office team
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Experience of managing people and developing people
 </li>
 <li>
 Previous experience of managing a department and Profit and Loss account
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Familiar with Property Management Systems
 </li>
 <li>
 A degree or diploma in Hotel Management or equivalent
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Riyadh Olaya
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Qiddiya Investment Company

<div>The Reception Manager is the custodian of the &quot;First Impression&quot; across the entire Qiddiya Golf estate. This senior operational role holds strategic oversight of all reception and concierge touchpoints, including the Main Clubhouse Reception, the Golf Academy Reception, and the VIP/Member Concierge Desk. The incumbent is responsible for unifying the service standards across these physically separate areas, ensuring a seamless, 5-star guest journey from arrival at the gate to departure. The Reception Manager leads a large, diverse team, ensuring that communication flows effectively between the teaching staff, golf operations, and the front-of-house team.
JOB OVERVIEW &ndash; PURPOSE AND SCOPE
The purpose of this position is to eliminate service silos. The Reception Manager ensures that a guest checking in for a lesson at the Academy receives the same level of luxury service and recognition as a member checking in for a tee time at the Clubhouse. The scope involves complex rostering across multiple venues, establishing Standard Operating Procedures (SOPs) for guest check-in/out, data management of the Member Database, and the resolution of high-level guest complaints. This is a &quot;roaming&quot; management role, requiring a visible presence at all front desks throughout the day.
RESPONSIBILITIES AND DUTIES
Multi-Department Operations Management
<ul><li>Oversee the daily operations of the Main Clubhouse, Leisure and Academy Reception Areas, ensuring adequate staffing levels based on tee sheet utilisation and lesson bookings.</li><li>
Develop and enforce uniform SOPs for all desks regarding telephone etiquette, guest registration, payment processing, and biometric/access control usage.</li><li>
Conduct daily briefings with the Supervisors of each area to ensure VIP movements, large groups, and course conditions are communicated to all front-desk staff.</li><li>
Monitor the physical presentation of all reception areas, ensuring lobbies, waiting areas, and counters meet the immaculate standards of a luxury 5-Resort.</li></ul>
Guest Experience &amp; Concierge Logistics
<ul><li>Manage the &quot;Golfer&rsquo;s Journey&quot; logic, ensuring the transition from the Bag Drop to the Reception to the Locker Room is fluid and intuitive.</li><li>
Handle complex itineraries for high-net-worth individuals, coordinating effectively with the PA to the GM for dignitary visits.</li><li>
Act as the final escalation point for guest complaints or disputes regarding billing, bookings, or service failures at the front desk.</li><li>
Implement a guest recognition program, ensuring staff across all areas can identify members and repeat guests by name and preference.</li></ul>
Team Leadership &amp; Training
<ul><li>Recruit, train, and appraise a large team of Receptionists and Golf Operations staff.</li><li>
Create a cross-training culture where Academy staff can operate the Clubhouse desk and vice versa, allowing for flexible workforce deployment during tournaments or sickness.</li><li>
Manage the shift rostering to ensure language coverage (Arabic/English) at all key touchpoints during operating hours.</li></ul>
Systems &amp; Administration
<ul><li>Act as the &quot;Super User&quot; for the property management and booking systems (e.g., Lightspeed, Golf Genius, Opera or others as needed), overseeing data integrity and user permissions.</li><li>
Responsible for the daily reconciliation of revenue across all reception points, ensuring strict adherence to cash handling and credit policies.</li></ul> 
REPORTING
<ul><li>Reports Direct to: Assistant General Manager/ Golf Operations Manager.</li><li>
Supervises: Reception Attendants.</li><li>
Key Liaisons: Retail Managers, Leisure Team, Head of Instruction (regarding Academy desk flow), Golf Operations Team, Membership Manager.</li></ul> 
 
 
Requirements 
Education &amp; Experience
<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business, or Tourism preferred.</li><li>
Minimum of 5&ndash;7 years of Front Office management experience in a 5-star luxury hotel or world-class golf resort.</li><li>
Experience managing multiple outlets or physical locations simultaneously is highly desirable.</li><li>
A strong background in golf operations is preferred, but a candidate with an exceptional luxury hotel Front Office background would also be suitable.</li></ul> 
Technical Skills
<ul><li>Advanced proficiency in Club Management Software (Lightspeed, etc).</li><li>
Strong command of Microsoft Excel for rostering and reporting.</li><li>
Experience with CRM (Customer Relationship Management) tools to manage guest profiles and preferences.</li></ul>
COMPETENCIES
Core Competencies
<ul><li>Operational Agility: The ability to move mentally and physically between different environments (e.g., the quiet focus of the Academy vs. the high volume of the Clubhouse) and adjust management style accordingly.</li><li>
Emotional Intelligence: High capacity for empathy and conflict resolution, able to de-escalate stressed guests or staff effectively.</li><li>
Detail Oriented: Obsessive about data accuracy (correct spelling of names, accurate billing) and environmental aesthetics (fresh flowers, tidy desks).</li><li>
Communication: Fluency in English is mandatory; Arabic language skills are a distinct advantage for welcoming local dignitaries.</li><li>
Leadership: An &quot;on-the-floor&quot; leader who leads by example, not from a back office.</li></ul></div>

Golf - Receptionist Manager

<div>The Club Receptionist is the first point of contact for members, guests, and visitors, playing a crucial role in delivering exceptional service and creating a welcoming atmosphere. The Receptionist ensures that all inquiries, bookings, and member interactions are handled with the highest level of professionalism and efficiency. This position requires a polished, articulate, and service-oriented individual who can manage a variety of front-desk tasks while maintaining the club&rsquo;s standards of excellence. 
JOB OVERVIEW &ndash; PURPOSE AND SCOPE
The primary purpose of the Club Receptionist is to manage the front desk operations of the club, providing outstanding customer service to members and guests. The role involves greeting visitors, handling reservations, answering inquiries, and coordinating with other departments to ensure a seamless experience for everyone who interacts with the club. The Receptionist is also responsible for managing incoming communications, processing payments, and assisting with various administrative tasks. This position is integral to maintaining the club&rsquo;s reputation as a premier destination, requiring impeccable attention to detail, strong communication skills, and a warm, professional demeanour.
RESPONSIBILITIES AND DUTIES
Reception Desk Operations:
<ul><li>Greet and welcome members, guests, and visitors as they arrive at the club, ensuring a friendly and professional first impression.</li></ul>
<ul><li>Manage any check-in and check-out processes for members and guests, ensuring all necessary procedures are followed.</li></ul>
<ul><li>Answer and manage incoming phone calls, emails, and other communications, directing inquiries to the appropriate departments or individuals.</li></ul>
<ul><li>Handle reservations and bookings, which may include tee times, dining reservations, and event registrations, ensuring accurate and timely processing.</li></ul> 
Customer Service:
<ul><li>Provide exceptional customer service by addressing members&rsquo; and guests&rsquo; needs, inquiries, and concerns promptly and effectively.</li></ul>
<ul><li>Assist members and guests with information about the club&rsquo;s amenities, services, and events, ensuring they have a positive experience.</li></ul>
<ul><li>Handle complaints and issues with tact and professionalism, escalating matters to management when necessary.</li></ul> 
Administrative Support:
<ul><li>Maintain the reception area, ensuring it is clean, organised, and stocked with necessary materials, such as brochures and membership forms.</li></ul>
<ul><li>Process payments for services, memberships, and other club-related transactions, ensuring accuracy and proper record-keeping.</li></ul>
<ul><li>Assist with administrative tasks such as filing, data entry, and maintaining member records, ensuring confidentiality and accuracy.</li></ul>
<ul><li>Coordinate with other departments, such as the golf shop, dining, and events, to facilitate smooth operations and communication.</li></ul> 
Event Coordination Support:
<ul><li>Provide support for club events by assisting with RSVPs, guest lists, and other logistical details as needed.</li></ul>
<ul><li>Communicate event details to members and guests, providing them with all necessary information and answering any questions.</li></ul>
<ul><li>Assist in the setup and breakdown of events when required, ensuring that everything is prepared according to club standards.</li></ul> 
Communication and Information Management:
<ul><li>Maintain up-to-date knowledge of club events, promotions, and services to effectively inform members and guests.</li></ul>
<ul><li>Manage the club&rsquo;s communication boards and digital displays, ensuring that information is current and accurately presented.</li></ul>
<ul><li>Handle the distribution of mail and packages for members and staff, ensuring prompt delivery.</li></ul> 
Security and Safety:
<ul><li>Monitor and control access to the club, ensuring that only authorised individuals enter the premises.</li></ul>
<ul><li>Follow security protocols and procedures to ensure the safety and privacy of members, guests, and staff.</li></ul>
<ul><li>Report any suspicious activity or security concerns to the appropriate authorities or club management.</li></ul> 
REPORTING
The Receptionist will report directly to the Front Office Manager and/or Assistant General Manager and will work closely with other departments, including Membership Services, Events, and the Golf Shop, to ensure smooth operations and a cohesive member experience. The Receptionist may also receive guidance and direction from senior management, particularly in handling VIP guests or special events. 
Requirements<ul><li> 
High school diploma or equivalent is required; additional qualifications in hospitality or customer service are a plus.</li><li>Minimum of 2-3 years of experience in a receptionist, front desk, or customer service role, preferably in a luxury hospitality, hotel, or exclusive club environment.</li><li>Experience with reservation systems, point-of-sale (POS) systems, and basic accounting procedures.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with front desk software or CRM systems.</li><li>Strong organisational and multitasking abilities, with attention to detail in all tasks.</li></ul> 
Soft Skills:
<ul><li>Excellent verbal and written communication skills, with a polished and professional manner.</li></ul>
<ul><li>Strong interpersonal skills, with the ability to interact effectively with a diverse range of members, guests, and staff.</li></ul>
<ul><li>High level of discretion, integrity, and ability to handle confidential information with care.</li></ul>
COMPETENCIES
Customer Service Excellence - Demonstrates a strong commitment to providing exceptional service to members and guests, ensuring their needs are met promptly and effectively.
Communication - Possesses outstanding communication skills, both verbal and written, with the ability to convey information clearly and professionally.
Professionalism - Maintains a high standard of personal presentation and professionalism at all times, representing the club&rsquo;s values and reputation.
Problem-Solving - Able to quickly and effectively resolve issues or concerns that arise, ensuring member and guest satisfaction.
Attention to Detail - Ensures accuracy in all aspects of front desk operations, from handling reservations to processing payments.
Team Collaboration - Works effectively with other departments to ensure a cohesive and seamless experience for all club members and guests.
Adaptability - Able to handle a fast-paced environment and manage multiple tasks simultaneously, adjusting priorities as needed.
Security Awareness - Demonstrates awareness of security protocols and procedures, ensuring the safety and privacy of all individuals at the club.</div>

Golf- Club Receptionist

Qiddiya | القدية

<div>
 The Club Receptionist is the first point of contact for members, guests, and visitors, playing a crucial role in delivering exceptional service and creating a welcoming atmosphere. The Receptionist ensures that all inquiries, bookings, and member interactions are handled with the highest level of professionalism and efficiency. This position requires a polished, articulate, and service-oriented individual who can manage a variety of front-desk tasks while maintaining the club's standards of excellence.
 
 
 
 Job Overview - Purpose And Scope
 
 
 
 The primary purpose of the Club Receptionist is to manage the front desk operations of the club, providing outstanding customer service to members and guests. The role involves greeting visitors, handling reservations, answering inquiries, and coordinating with other departments to ensure a seamless experience for everyone who interacts with the club. The Receptionist is also responsible for managing incoming communications, processing payments, and assisting with various administrative tasks. This position is integral to maintaining the club's reputation as a premier destination, requiring impeccable attention to detail, strong communication skills, and a warm, professional demeanour.
 
 
 
 Responsibilities And Duties
 
 
 
 Reception Desk Operations:
 
 
 <ul>
 <li>
 Greet and welcome members, guests, and visitors as they arrive at the club, ensuring a friendly and professional first impression
 </li>
 <li>
 Manage any check-in and check-out processes for members and guests, ensuring all necessary procedures are followed
 </li>
 <li>
 Answer and manage incoming phone calls, emails, and other communications, directing inquiries to the appropriate departments or individuals
 </li>
 <li>
 Handle reservations and bookings, which may include tee times, dining reservations, and event registrations, ensuring accurate and timely processing
 
 
 </li>
 </ul>
 Customer Service:
 
 
 <ul>
 <li>
 Provide exceptional customer service by addressing members' and guests' needs, inquiries, and concerns promptly and effectively
 </li>
 <li>
 Assist members and guests with information about the club's amenities, services, and events, ensuring they have a positive experience
 </li>
 <li>
 Handle complaints and issues with tact and professionalism, escalating matters to management when necessary
 
 
 </li>
 </ul>
 Administrative Support:
 
 
 <ul>
 <li>
 Maintain the reception area, ensuring it is clean, organised, and stocked with necessary materials, such as brochures and membership forms
 </li>
 <li>
 Process payments for services, memberships, and other club-related transactions, ensuring accuracy and proper record-keeping
 </li>
 <li>
 Assist with administrative tasks such as filing, data entry, and maintaining member records, ensuring confidentiality and accuracy
 </li>
 <li>
 Coordinate with other departments, such as the golf shop, dining, and events, to facilitate smooth operations and communication
 
 
 </li>
 </ul>
 Event Coordination Support:
 
 
 <ul>
 <li>
 Provide support for club events by assisting with RSVPs, guest lists, and other logistical details as needed
 </li>
 <li>
 Communicate event details to members and guests, providing them with all necessary information and answering any questions
 </li>
 <li>
 Assist in the setup and breakdown of events when required, ensuring that everything is prepared according to club standards
 
 
 </li>
 </ul>
 Communication and Information Management:
 
 
 <ul>
 <li>
 Maintain up-to-date knowledge of club events, promotions, and services to effectively inform members and guests
 </li>
 <li>
 Manage the club's communication boards and digital displays, ensuring that information is current and accurately presented
 </li>
 <li>
 Handle the distribution of mail and packages for members and staff, ensuring prompt delivery
 
 
 </li>
 </ul>
 Security and Safety:
 
 
 <ul>
 <li>
 Monitor and control access to the club, ensuring that only authorised individuals enter the premises
 </li>
 <li>
 Follow security protocols and procedures to ensure the safety and privacy of members, guests, and staff
 </li>
 <li>
 Report any suspicious activity or security concerns to the appropriate authorities or club management
 
 
 </li>
 </ul>
 
 REPORTING
 
 
 
 The Receptionist will report directly to the Front Office Manager and/or Assistant General Manager and will work closely with other departments, including Membership Services, Events, and the Golf Shop, to ensure smooth operations and a cohesive member experience. The Receptionist may also receive guidance and direction from senior management, particularly in handling VIP guests or special events.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent is required; additional qualifications in hospitality or customer service are a plus
 </li>
 <li>
 Minimum of 2-3 years of experience in a receptionist, front desk, or customer service role, preferably in a luxury hospitality, hotel, or exclusive club environment
 </li>
 <li>
 Experience with reservation systems, point-of-sale (POS) systems, and basic accounting procedures
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with front desk software or CRM systems
 </li>
 <li>
 Strong organisational and multitasking abilities, with attention to detail in all tasks
 
 
 </li>
 </ul>
 Soft Skills:
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills, with a polished and professional manner
 </li>
 <li>
 Strong interpersonal skills, with the ability to interact effectively with a diverse range of members, guests, and staff
 </li>
 <li>
 High level of discretion, integrity, and ability to handle confidential information with care
 
 
 </li>
 </ul>
 
 COMPETENCIES
 
 
 
 Customer Service Excellence - Demonstrates a strong commitment to providing exceptional service to members and guests, ensuring their needs are met promptly and effectively.
 
 
 Communication - Possesses outstanding communication skills, both verbal and written, with the ability to convey information clearly and professionally.
 
 
 Professionalism - Maintains a high standard of personal presentation and professionalism at all times, representing the club's values and reputation.
 
 
 Problem-Solving - Able to quickly and effectively resolve issues or concerns that arise, ensuring member and guest satisfaction.
 
 
 Attention to Detail - Ensures accuracy in all aspects of front desk operations, from handling reservations to processing payments.
 
 
 Team Collaboration - Works effectively with other departments to ensure a cohesive and seamless experience for all club members and guests.
 
 
 Adaptability - Able to handle a fast-paced environment and manage multiple tasks simultaneously, adjusting priorities as needed.
 
 
 Security Awareness - Demonstrates awareness of security protocols and procedures, ensuring the safety and privacy of all individuals at the club.
</div>

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Details of the Division and Team:
 
 
 
 The Private Bank (PB) combines Deutsche Bank&rsquo;s private client&rsquo;s business in Germany and its international business with private and commercial clients together with Wealth Management in a single division.
 
 
 As a trusted partner of high-net-worth individuals and companies, family offices and foundations, we create lasting value for our clients by developing tailor-made solutions such as wealth planning, asset management with individual risk management, loans and deposits. All this is possible thanks to our global network and our many years of experience.
 
 
 
 What we will offer you:
 
 
 
 A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That&rsquo;s why we are committed to providing an environment with your development and wellbeing at its center.
 
 
 
 You can expect:
 
 
 
 <ul>
 <li>
 Life Insurance
 </li>
 <li>
 Accidental Death Insurance
 </li>
 <li>
 Permanent Partial Disability Insurance
 </li>
 <li>
 Private Medical Insurance for you, your spouse and dependent children
 </li>
 <li>
 Flexible working arrangements
 </li>
 <li>
 30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement
 </li>
 <li>
 DB contributions to Employee Workplace Savings "Gosi&rdquo; plan (for Saudi nationals only)
 
 
 
 </li>
 </ul>
 
 Your key responsibilities:
 
 
 
 As an Operations Specialist, you will support the Private Banking business for Saudi Arabia &ndash; specifically the DSSA platform. The role holder will work closely with the local Front Office team (Business Heads, Relationship Managers (RM), Client Service Executives, Investment Manager), Compliance, Legal, Anti Financial Crime (AFC) and Business Management Team.
 
 
 <ul>
 <li>
 Support the Front Office throughout the complete new customer adoption process, coordinating, and reviewing of legal documentation, ensuring accurate account creation in DB systems, and participating in meetings to support complex account structures and Know Your Client requirements.
 </li>
 <li>
 Collaborate closely with the Front Office, COO, and relevant stakeholders to implement new products, support business growth, manage client data modifications, oversee account closures, and deliver best‑in‑class client service.
 </li>
 <li>
 Provide and oversee critical operational services enabling the delivery of innovative and complex financial products, ensuring compliance with all applicable regulations and internal policies, while proactively tracking operational progress and following up with RMs/IMs.
 </li>
 <li>
 Participate in the continuous assessment of onboarding and static data processes, recommending and implementing enhancements to improve efficiency, robustness, and overall operational quality.
 </li>
 <li>
 Advise on process exceptions and complexities, offering comprehensive expertise and ensuring effective alignment with operational and regulatory standards.
 </li>
 <li>
 Collaborate with offshore Wealth Management teams to ensure seamless service delivery and operational support across locations.
 </li>
 <li>
 Offer subject matter expertise and work with the Agile organization to implement projects.
 </li>
 <li>
 Take on additional responsibilities aligned with personal development, and performing any other tasks assigned by the team supervisor.
 
 
 
 </li>
 </ul>
 
 W
 
 
 hat we look for:
 
 
 
 <ul>
 <li>
 Motivated professional who like to work in a team, have excellent interpersonal skills and willingness to learn.
 </li>
 <li>
 You should not only be passionate about financial topics and the capital market but also have a strong interest in expanding your knowledge on Private Bank business.
 </li>
 <li>
 You can build on your outstanding academical achievements and benefit from working in a professional and diverse environment with some of the best minds in banking.
 
 
 
 </li>
 </ul>
 
 Your skills and experience:
 
 
 
 <ul>
 <li>
 Education: Bachelor degree in economic or financial a must - Master degree a plus.
 </li>
 <li>
 Language: Fluent English skills compulsory
 </li>
 <li>
 Experience: 3 to 5 years of experience ideally in Operations in an International Private Bank.
 </li>
 <li>
 MS Office Proficiency: Advanced skills in using Excel/PowerPoint/Word
 </li>
 <li>
 Communication Skills: Excellent written and verbal communication skills for interacting with diverse stakeholders.
 </li>
 <li>
 Interpersonal Skills: Ability to build relationships, work effectively in teams, and collaborate with others across different locations.
 </li>
 <li>
 Problem-Solving Skills: Ability to identify and solve problems, often under pressure.
 </li>
 <li>
 Time Management: Ability to prioritize tasks, manage time effectively, and meet deadlines.
 </li>
 <li>
 Adaptability: Willingness to learn new skills and adjust to changing priorities and situations.
 </li>
 <li>
 Analytical skills: Superior analytical skills (including data analysis) as well as being detail-oriented on both strategy and execution.
 
 
 
 </li>
 </ul>
 
 How we&rsquo;ll support you:
 
 
 
 <ul>
 <li>
 Flexible working to assist you balance your personal priorities
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 </li>
 <li>
 Training and development to help you excel in your career
 
 
 
 </li>
 </ul>
 
 About us and our teams:
 
 
 
 Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
 
 
 
 Deutsche Bank &amp; Diversity
 
 
 
 Our values define the working environment we strive to create &ndash; diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
 
 
 We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
</div>

Private Bank – Operations Specialist, DSSA - Associate

<div>Duty Manager
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. 
 
What will I be doing? 
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul>What are we looking for? 
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Duty Manager

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Duty Manager