customer success manager

customer experience specialist Jobs in Riyadh

customer experience specialist

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customer care manager

customer service - saudi national Jobs in Riyadh

customer service - saudi national

customer service

Lucent Dental

<ul><li>&#1575;&#1587;&#1578;&#1602;&#1576;&#1575;&#1604; &#1575;&#1604;&#1605;&#1585;&#1590;&#1609; &#1607;&#1575;&#1578;&#1601;&#1610;&#1611;&#1575; &#1608;&#1601;&#1610; &#1575;&#1604;&#1575;&#1587;&#1578;&#1602;&#1576;&#1575;&#1604; &#1608;&#1575;&#1604;&#1585;&#1583; &#1593;&#1604;&#1609; &#1575;&#1587;&#1578;&#1601;&#1587;&#1575;&#1585;&#1575;&#1578;&#1607;&#1605;.</li><li>&#1581;&#1580;&#1586; &#1608;&#1578;&#1571;&#1603;&#1610;&#1583; &#1575;&#1604;&#1605;&#1608;&#1575;&#1593;&#1610;&#1583; &#1608;&#1578;&#1593;&#1583;&#1610;&#1604;&#1607;&#1575; &#1601;&#1610; &#1575;&#1604;&#1606;&#1592;&#1575;&#1605;.</li><li>&#1588;&#1585;&#1581; &#1575;&#1604;&#1582;&#1583;&#1605;&#1575;&#1578; &#1608;&#1575;&#1604;&#1593;&#1585;&#1608;&#1590; &#1575;&#1604;&#1571;&#1587;&#1575;&#1587;&#1610;&#1577; &#1604;&#1604;&#1605;&#1585;&#1590;&#1609; &#1576;&#1603;&#1604; &#1575;&#1581;&#1578;&#1585;&#1575;&#1605; &#1608;&#1608;&#1590;&#1608;&#1581;.</li><li>&#1575;&#1604;&#1578;&#1593;&#1575;&#1605;&#1604; &#1605;&#1593; &#1588;&#1603;&#1575;&#1608;&#1609; &#1575;&#1604;&#1605;&#1585;&#1590;&#1609; &#1608;&#1578;&#1581;&#1608;&#1610;&#1604;&#1607;&#1575; &#1604;&#1604;&#1605;&#1587;&#1572;&#1608;&#1604; &#1575;&#1604;&#1605;&#1582;&#1578;&#1589;.</li><li>&#1575;&#1604;&#1578;&#1606;&#1587;&#1610;&#1602; &#1605;&#1593; &#1575;&#1604;&#1571;&#1591;&#1576;&#1575;&#1569; &#1608;&#1575;&#1604;&#1591;&#1575;&#1602;&#1605; &#1575;&#1604;&#1591;&#1576;&#1610; &#1604;&#1578;&#1606;&#1592;&#1610;&#1605; &#1581;&#1585;&#1603;&#1577; &#1575;&#1604;&#1605;&#1585;&#1590;&#1609;.</li></ul><ul><li>Greet patients in person and by phone and handle basic inquiries.</li><li>Schedule, confirm, and reschedule appointments in the system.</li><li>Clearly explain basic services and promotions to patients.</li><li>Handle patient complaints and escalate to the responsible person when needed.</li><li>Coordinate with dentists and medical staff to organize patient flow.</li></ul>Job Type: Full-timePay: &#65020;5,000.00 - &#65020;5,500.00 per month

Customer Service

Almarai - المراعي

The Company:Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. "Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024."An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. About the Role To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues. Requirements Potential candidates must meet the requirements mentioned below: <ul> <li>Diploma or preferably in relevant stream (English, Marketing)</li> <li>Experience of office administration and working with the general public.</li> <li>Minimum 2 years of Experience in the Tele sales field.</li> <li>Hands on knowledge and experience in SAP or similar package.</li> <li>Should be a good team player.</li> </ul> Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package. Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service, Administrative, and Sales</li> </ul> Industries <ul> <li>Administrative and Support Services, Manufacturing, and Education Administration Programs</li> </ul> Get notified about new Customer Service Representative jobs in Riyadh, Saudi Arabia. Customer Service Titles <ul> <li>Customer Service Associate (Arabic speaker only)</li> <li>Customer Service Manager of Business Process Innovation</li> </ul> We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Service Representative

Lumi | لومي

<div>
 
 
 
 About the role:
 
 
 
 
 
 
 
 The ideal candidate is responsible for ensuring high levels of sales and customer satisfaction for the respective Car Rental branch through team management, customer interactions, cash management, and service delivery in line with corporate guidelines.
 
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Contributes to the development of regional sales plans and leads the sales activities for the respective branch to achieve the agreed sales targets.
 </li>
 <li>
 Monitors and reviews the sales results for the branch to assess adherence to the targets, and take necessary corrective actions for course correction.
 </li>
 <li>
 Leads the implementation of the customer delight initiatives at the branch and monitors the customer delight scores.
 </li>
 <li>
 Ensures that all customer transactions are executed in line with corporate guidelines, and any customer issues are addressed appropriately and promptly.
 </li>
 <li>
 Manages high-level customer escalations or issues arising out of transactional situations to ensure the Branch counter targets are achieved.
 </li>
 <li>
 Performs other responsibilities and tasks as directed by the Senior Manager - Regional Rental in order to meet department objectives.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 <ul>
 <li>
 At least 1 - 3 years of relevant work experience
 </li>
 <li>
 Diploma / Bachelor degree in management field is preferred
 </li>
 <li>
 Excellent knowledge of Microsoft office
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 English language is a plus.
 </li>
 <li>
 Good customer service etiquette and excellent verbal, written, and interpersonal skills
 </li>
 <li>
 Ability to multitask, organize, and prioritize work
 </li>
 </ul>
 
 
</div>

Customer Service Officer

JD.COM

<div>
 
 About JD.com:
 
 
 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China&rsquo;s largest retailer by revenue.
 
 
 
 
 
 Learn more about us: https://corporate.jd.com/
 
 
 
 
 
 
 About the Role:
 
 
 
 We are seeking Saudi nationals with strong communication skills and a proven background in online customer service to join our Operations team in Riyadh. The ideal candidate will handle customer inquiries and complaints, coordinate with logistics partners, and ensure customer satisfaction in line with company standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle customer complaints related to abnormal or delayed package deliveries.
 </li>
 <li>
 Investigate the root causes of delivery issues and coordinate with relevant teams to resolve or process claims.
 </li>
 <li>
 Assist the Project Manager in promoting solutions and ensuring timely problem resolution.
 </li>
 <li>
 Manage daily customer inquiries and abnormal cases, maintaining professional and empathetic communication.
 </li>
 <li>
 Coordinate with overseas service providers and internal departments to ensure smooth operations.
 </li>
 <li>
 Support the team in managing urgent or unexpected incidents during shifts and perform other tasks assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 
 Location:
 
 Riyadh
 </li>
 <li>
 
 Experience:
 
 Minimum 2 years of online customer service experience.
 </li>
 <li>
 
 Languages:
 
 Fluent in
 
 Arabic &amp; English
 
 </li>
 <li>
 
 Skills:
 
 Strong problem-solving, communication, and multitasking skills. Reliable, responsive, and able to work under pressure with professionalism.
 </li>
 </ul>
 
 
</div>

Customer Service Specialist

Laverne Group | مجموعة لافيرن

<div>
 
 
 The Customer Service Supervisor
 
 is responsible for overseeing and advancing the overall performance of the customer service function to ensure timely, accurate, and professional support across all communication channels.
 
 
 
 
 
 This role manages daily team operations, upholds service quality standards, and ensures that all customer interactions reflect the brand&rsquo;s identity and communication guidelines. The supervisor coordinates closely with logistics, IT, and marketing to resolve cases efficiently and maintain smooth operational flow. Additional responsibilities include monitoring system performance, preparing analytical reports, managing schedules and resource availability, and leading continuous development initiatives for the team through structured coaching, training, and performance evaluation. The position ensures operational readiness, service excellence, and a consistent end-to-end customer experience.
 
</div>

Customer Service Supervisor

<div>
 
 About The Role
 
 
 
 We are seeking Saudi nationals with strong communication skills and a proven background in online customer service to join our operations team in Riyadh. The ideal candidate will handle customer inquiries and complaints, coordinate with logistics partners, and ensure customer satisfaction in line with company standards.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle customer complaints related to abnormal or delayed package deliveries.
 </li>
 <li>
 Investigate the root causes of delivery issues and coordinate with relevant teams to resolve or process claims.
 </li>
 <li>
 Assist the Project Manager in promoting solutions and ensuring timely problem resolution.
 </li>
 <li>
 Manage daily customer inquiries and abnormal cases, maintaining professional and empathetic communication.
 </li>
 <li>
 Coordinate with overseas service providers and internal departments to ensure smooth operations.
 </li>
 <li>
 Support the team in managing urgent or unexpected incidents during shifts and perform other tasks assigned by management.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Location: Riyadh
 </li>
 <li>
 Experience: Minimum 2 years of online customer service experience.
 </li>
 <li>
 Languages: Arabic &amp; English
 </li>
 <li>
 Skills: Strong problem-solving, communication, and multitasking skills. Reliable, responsive, and able to work under pressure with professionalism.
 
 
 </li>
 </ul>
 
 【About JD.com】
 
 
 
 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, is a leading supply chain-based technology and service provider. The company&rsquo;s cutting-edge retail infrastructure seeks to enable consumers to buy whatever they want, whenever and wherever they want it. The company has opened its technology and infrastructure to partners, brands and other sectors, as part of its "Retail as a Service" offering to help drive productivity and innovation across a range of industries. JD.com&rsquo;s business has expanded across retail, technology, logistics, health, industrials, property development and international business. JD.com is ranked 44th on the Fortune Global 500 list and is China&rsquo;s largest retailer by revenue, serving over 600 million annual active customers. The company has been listed on NASDAQ since 2014, and on the Hong Kong Stock Exchange since 2020. Committed to the principles of customer first, innovation, dedication, ownership, gratitude, and integrity, the company's mission is to make lives better through technology, striving to be the most trusted company in the world.
 
 
 
 【Our Global Business】
 
 
 
 We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com's operations span China, the U.K., the Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, the U.S., and many others, serving customers worldwide.
 
 
 Key International Business Segments: Joybuy (online retail business in Europe), International Logistics, Cross-border Import Business, JD Industrials International, JD Property International
 
 
 
 【International Logistics】
 
 
 
 JINGDONG Logistics (HKEX: 2618), also known as JD Logistics, is a leading technology-driven supply chain solutions and logistics services provider. JINGDONG Logistics has established six integrated logistics networks: warehouse managment, line-haul freight transportation, last-mile delivery network, bulky items logistics, cold chain logistics, and cross-border logistics networks. As of June 30, 2025, JINGDONG Logistics manages over 3,600 warehouses (third-party-operated cloud warehouses included), with a total area exceeding 34 million square meters. JINGDONG Logistics has strategically built a Global Smart Supply Chain Network, featuring highly automated warehousing systems and reliable international transportation solutions. The company currently operates over 130 bonded, direct mail and overseas warehouses, with a total GFA exceeding 1.3 million square meters, spanning 23 countries and regions worldwide. &ldquo;JoyLogistics&rdquo; and &ldquo;JoyExpress&rdquo; are JINGDONG Logistics&rsquo; international business brands.
</div>

Customer Service - Saudi National

American Express Saudi Arabia

<div>
 
 
 Company Description
 
 
 
 American Express Saudi Arabia, established in the Kingdom in 1999, is a leading financial company that provides advanced payment solutions tailored for both individuals and businesses. At the core of its operations is a commitment to delivering exceptional service and innovative products, including credit and charge cards designed to empower customers in exploring opportunities and achieving their goals. Renowned as a leader in the Card Business Payment sector, the company supports financial flexibility and success for customers. As part of a globally integrated payments network, American Express Saudi Arabia combines products, insights, and experiences to foster growth for its clients and partners. Join American Express Saudi Arabia to be part of a team dedicated to driving progress and customer loyalty.
 
 
 
 
 
 
 Role Description
 
 
 
 A Customer Service Agent is responsible for supporting customers by answering inquiries, resolving issues, and ensuring a smooth and positive experience. The role focuses on delivering timely, accurate, and friendly assistance across various channels such as phone, email, chat, or social media.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries professionally and efficiently.
 </li>
 <li>
 Resolve complaints, troubleshoot issues, and provide appropriate solutions.
 </li>
 <li>
 Document customer interactions and update internal systems accurately.
 </li>
 <li>
 Follow policies, workflows, and service-level standards.
 </li>
 <li>
 Identify customer needs and recommend relevant products or services.
 </li>
 <li>
 Escalate complex cases to the appropriate teams when necessary.
 </li>
 <li>
 Maintain a high level of customer satisfaction and contribute to team performance goals.
 </li>
 <li>
 Demonstrate strong attendance and punctuality to ensure consistent service coverage.
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate Profile
 
 
 <ul>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Patient, empathetic, and able to handle difficult situations calmly.
 </li>
 <li>
 Strong attention to detail and ability to multitask.
 </li>
 <li>
 Works well under pressure and adapts quickly to change.
 </li>
 <li>
 Tech-savvy, preferably the ability to use CRM tools and support platforms.
 </li>
 <li>
 Team player with a positive attitude and strong work ethic.
 </li>
 <li>
 Reliable, punctual, and committed to excellent attendance.
 </li>
 <li>
 Prior customer service experience is a plus.
 </li>
 <li>
 
 We offer monthly incentive KPIs that reward high performance.&nbsp;
 
 </li>
 </ul>
</div>

Senior Customer Service Officer

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