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customer service coordinator

insurance coordinator

7Dimensions Medical Center

Responsible for managing all insurance-related processes within a healthcare setting. The role ensures that patients&rsquo; insurance information is accurate, claims are submitted correctly, and reimbursements are processed efficiently. This position requires strong knowledge of medical billing, insurance policies, and healthcare regulations.Key Responsibilities<ul><li>Verify patients&rsquo; insurance coverage, eligibility, and benefits prior to appointments or treatment.</li><li>Obtain prior authorizations and pre-certifications for procedures, referrals, and medications.</li><li>Review and process medical claims, ensuring coding accuracy (ICD-10, CPT, HCPCS).</li><li>Work with insurance companies to resolve claim denials, rejections, and billing discrepancies.</li><li>Explain insurance benefits, coverage, and financial responsibilities to patients.</li><li>Maintain accurate patient records, authorization logs, and billing documentation.</li><li>Coordinate with clinical staff, billing departments, and insurance representatives.</li><li>Monitor claim status and follow up on outstanding payments.</li><li>Ensure compliance with HIPAA and other healthcare regulations.</li><li>Assist in financial counseling and payment plan setup when needed.</li></ul>Required Skills &amp; Qualifications<ul><li>Knowledge of medical terminology, insurance plans, and claims processing.</li><li>Familiarity with billing software (e.g., Epic, Cerner, Athenahealth, or similar systems).</li><li>Strong attention to detail and ability to analyze claim information.</li><li>Excellent communication and customer service skills.</li><li>Ability to handle confidential information professionally.</li><li>Problem-solving and time-management abilities.</li><li>High school diploma required; associate&rsquo;s degree or certification in medical billing/coding preferred.</li></ul>Work EnvironmentMedical Insurance Coordinators typically work in hospitals, clinics, physician offices, or insurance companies. Most work is office-based, involving computer systems, phone communication, and coordination with both patients and staff.Job Type: Full-time

Insurance Coordinator

Al Bayan Medical Center LLC, Deira

Full job descriptionJob Purpose:To manage and coordinate all insurance-related activities, ensuring accurate and timely processing of patient claims, adherence to DHA and insurance regulations, and smooth communication between the clinic, patients, and insurance providers.Key Responsibilities:<ul><li>Insurance Coordination &amp; Approvals</li><li>Verify patient insurance coverage and eligibility prior to services.</li><li>Obtain pre-authorization and approvals for treatments and procedures.</li><li>Ensure all documentation complies with DHA and insurance requirements.</li><li>Claims Management</li><li>Prepare, review, and submit insurance claims accurately and on time.</li><li>Follow up on pending, rejected, or underpaid claims.</li><li>Maintain proper documentation and claim tracking records.</li><li>Billing &amp; Reconciliation</li><li>Coordinate with the accounts department to reconcile insurance payments.</li><li>Verify invoices against approved claims and received payments.</li><li>Ensure all discrepancies are resolved promptly.</li><li>Compliance &amp; DHA Policy Knowledge</li><li>Ensure compliance with DHA standards, policies, and insurance regulations.</li><li>Stay updated with any changes in DHA or insurance company policies.</li><li>Support the clinic in DHA audits or inspections related to insurance processes.</li><li>Patient Support &amp; Communication</li><li>Educate patients about their insurance benefits and coverage.</li><li>Handle insurance-related queries in a professional and timely manner.</li><li>Coordinate between doctors, patients, and insurance companies as needed.</li><li>Reporting &amp; Documentation</li><li>Maintain accurate records of all claims, rejections, and payments.</li><li>Prepare regular reports on claim status, collection trends, and insurance performance.</li><li>Assist management in optimizing the revenue cycle process</li><li>Clinic Admin</li><li>Manage day to day operations.</li><li>Billing, Registration.</li><li>Selling Health pacakges, DHA work, DHA Inspection internally with Medical Director.</li><li>DSC Reporting, Dialy revenue reports, Inventory Management, HR Management</li><li>Maintain Staff file, Schedule interviews as per the requirmeents, Facility and Service Management</li><li>Manage day to day requirements in the clinic</li><li>Keeping the records of PPM, and regulatrory requirements</li><li>Staff Management, Making the letters for the management.</li><li>Daily revenue report, Monthly Reports</li><li>Opening and closing of the sales and stocks</li><li>Payroll and Attendance managment along with accountant</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Healthcare Management, or a related field.</li><li>Minimum 2&ndash;3 years of experience as an Insurance Coordinator in a healthcare facility (UAE preferred).</li><li>Strong knowledge of DHA policies, eClaimLink, and insurance claim processes.</li><li>Familiar with healthcare insurance portals and claim submission software.</li><li>Excellent communication, negotiation, and follow-up skills.</li><li>Attention to detail and ability to handle confidential information responsibly.</li><li>Proficiency in MS Office (Word, Excel, Outlook).</li><li>Arabic knowledge is an advantage.</li></ul>Key Competencies:<ul><li>Knowledge of medical coding and insurance terminology.</li><li>Strong organizational and time management skills.</li><li>Problem-solving and analytical thinking.</li><li>Teamwork and adaptability in a fast-paced healthcare environment.</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: AED2,000.00 - AED2,500.00 per monthExperience:<ul><li>work: 2 years (Required)</li></ul>Job Type: Full-time

Insurance Coordinator cum Admin

Abdulla Al Arif Investment

Job SummaryWe are seeking an experienced Insurance Coordinator with a strong background managing multiple insurance categories including Property, Automotive, and Medical Insurance. The ideal candidate will handle end-to-end insurance processes, documentation, claim filing, renewals, and coordination between internal teams and insurance providers. This role requires strong accuracy, follow-up discipline, and solid knowledge of UAE insurance workflows.Key ResponsibilitiesInsurance Administration &amp; Coordination<ul><li>Manage all insurance policies including property, vehicle / fleet, and staff medical coverage and more if required.</li><li>Coordinate new policy applications, renewals, endorsements, cancellations, and updates.</li><li>Maintain a centralized insurance database ensuring all records are current and compliant.</li></ul>Claims Management<ul><li>File and track insurance claims across all policy types (property damage, auto claims, medical reimbursement, liability, etc.).</li><li>Follow up with insurance companies until reimbursement, approval, or settlement is completed.</li><li>Review claim documents for accuracy and completeness before submission.</li></ul>Verification &amp; Compliance<ul><li>Verify insurance coverage and policy terms prior to claim initiation or service use.</li><li>Ensure compliance with UAE insurance regulations, company policy, and insurance provider requirements.</li><li>Maintain confidentiality and integrity when handling sensitive information.</li></ul>Communication &amp; Stakeholder Support<ul><li>Act as a point of contact between insurance providers, internal teams, and external stakeholders.</li><li>Communicate claim status, policy benefits, exclusions, and deductibles to employees or departments.</li><li>Support HR, Finance, and Operations teams with insurance clarification when required.</li></ul>Documentation &amp; Reporting<ul><li>Maintain accurate policy files, claim logs, approvals, and renewal schedules.</li><li>Prepare recurring reports summarizing premiums, claims, renewal cycles, delays, and cost-saving opportunities.</li><li>Flag insurance risks, policy lapses, and coverage gaps proactively.</li></ul>Required Qualifications &amp; Experience<ul><li>3&ndash;5 years of UAE experience handling multi-line insurance (Property, Automobile, Medical required).</li><li>Applications from Insurance Coordinator with a strong background managing multiple insurance categories including Property, Automotive, and Medical Insurance will be preferred</li><li>Strong understanding of UAE insurance regulations, claim processes, and policy requirements.</li><li>Experience coordinating with insurance agencies, TPA&rsquo;s, and brokers.</li><li>Bachelor&rsquo;s degree in Business Administration, Insurance, or a related field (preferred).</li></ul>Skills &amp; Competencies<ul><li>Excellent communication and negotiation skills</li><li>Strong follow-up, problem-solving, and documentation accuracy</li><li>Ability to multitask and manage deadlines in a fast-paced environment</li><li>Proficiency in MS Office (Excel, Word) and insurance/ERP or tracking tools</li><li>Customer-focused, organized, and detail-oriented mindset</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthExperience:<ul><li>UAE Multi Line Insurance : 3 years (Preferred)</li><li>ERP: 3 years (Preferred)</li></ul>

Insurance Coordinator - Multi Line Only

Cars24 Arabia

Who are we? CARS24 isn&rsquo;t just a name; we&rsquo;re a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we&rsquo;re all about turning the gears of innovation. Our secret? A dream team that leads with passion and drives with purpose.Now, we&rsquo;re revving up our team in the UAE and looking for talent ready to make our journey of progress their own. Buckle up, because the current pit stop is within the Sales function as a F&amp;I Coordinator.What Will You Be Doing in the Driver&rsquo;s Seat:The F&amp;I Agent will serve as the single point of ownership for a customer journey post car reservation through financing, insurance coordination, registration and delivery. The incumbent will be responsible for end-to-end financing execution, documentation coordination, banker engagement, and delivery readiness - ensuring speed, accuracy, and customer delight.1. Post-Reservation Customer Management<ul><li>Act as the primary point of contact for customers after car reservation.</li><li>Guide customers through financing, documentation, insurance, and registration processes.</li></ul>2. Financing and banker coordination<ul><li>Collect customer financial documents post booking and submit the case to bankers.</li><li>Directly coordinate with bankers and internal Team Leads to fast-track loan approvals.</li><li>Ensure 100% documentation completeness for both financed and full-cash cases.</li><li>Verify accuracy of submitted documents before banker processing.</li><li>Own discrepancy resolution with customers and ensure timely resubmissions.</li><li>Escalate cases tactically to reduce approval delays.</li><li>Proactively follow up on any additional documents requirement, LPO generation, second set submission and disbursal operations.</li><li>Maintain audit-ready records.</li></ul>3. Insurance and registration coordination<ul><li>Coordinate insurance issuance in collaboration with partners.</li><li>Ensure registration processes are tracked and completed within SLA.</li><li>Align with internal QC and registration teams for delivery readiness.</li></ul>4. Internal stakeholder coordinationWork closely with:<ul><li>Final QC &amp; Inspection teams</li><li>Registration &amp; Logistics</li><li>Banking Team Leads</li><li>Ensure no handoff gaps between approval, registration, and delivery stages.</li></ul>5. Delivery Enablement &amp; Experience<ul><li>Track readiness for delivery across financing, registration, and QC clearance.</li><li>Prevent bottlenecks that can delay physical delivery.</li><li>Drive a hassle-free and predictable delivery experience for customers.</li></ul>What's Under the Hood:<ul><li>Experience of 2+ years in auto finance, banking, car dealerships, or loan processing operations preferred.</li><li>Strong coordination skills across customers, bankers, and internal operations.</li><li>Ability to handle multiple cases simultaneously under turnaround pressure.</li><li>High documentation accuracy and process orientation.</li><li>Strong communication, follow-up, and escalation judgment.</li><li>Comfortable working across CRM, loan portals, internal trackers.</li></ul>KPIs<ul><li>Total Deliveries</li><li>Overall car reservation to delivery TAT</li><li>Token to Documents (T2D) TAT</li><li>LPO / Financing Approval TAT</li><li>Value added services</li></ul>Job Type: Full-timePay: AED4,500.00 - AED5,000.00 per month

Auto Finance and Insurance Coordinator

The Energy Training Centre

<div>
 
 
 **PLEASE READ THE JOB DESCRIPTION CAREFULLY**
 
 
 
 
 
 
 
 Work Location:
 
 
 
 Dubai Media City, Dubai - UAE
 
 
 
 
 
 
 Interview:
 
 
 
 In-Person in Dubai Media City (Near Dubai Internet City Metro Station)
 
 
 
 
 
 
 Position / Department:
 
 
 
 Registration Coordinator - Billing &amp; Invoicing at the Registrations Department
 
 
 
 
 
 
 Job Description:
 
 
 
 You will play a crucial role in managing the registration process including billing and invoicing procedures for our programmes. You will serve as the primary point of contact for all registered participants, ensuring a seamless experience from registration through to programme completion.
 
 
 We are looking for a detail-oriented individual with a strong background in customer service and preferably finance or accounting.
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Act as the main contact point for all registered participants, addressing inquiries and concerns promptly and professionally.
 </li>
 <li>
 Manage the registration process from start to finish, ensuring accuracy and completeness of all participant information.
 </li>
 <li>
 Update and maintain the ERP system with accurate participant data and financial information.
 </li>
 <li>
 Generate invoices and process payments accurately and in a timely manner.
 </li>
 <li>
 Monitor and track participant payments and outstanding balances.
 </li>
 <li>
 Collaborate with internal teams to resolve any registration or billing discrepancies.
 </li>
 <li>
 Prepare regular reports on registration and financial status for management review.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Skills:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Finance, Accounting, or a related field preferred.
 </li>
 <li>
 Proven experience in a customer service role, with a strong focus on professionalism and customer satisfaction.
 </li>
 <li>
 Previous experience with ERP systems and proficiency in data entry and management.
 </li>
 <li>
 Strong analytical skills and attention to detail, with the ability to reconcile accounts and resolve discrepancies effectively.
 </li>
 <li>
 Excellent communication skills in English, both written and verbal, with the ability to communicate complex information clearly and concisely.
 </li>
 <li>
 Ability to prioritize tasks and manage time efficiently in a deadline-driven environment.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with financial software or databases is a plus.
 </li>
 </ul>
</div>

Registration Coordinator - Billing & Invoicing

Net2Source (N2S)

<div>
 
 
 About Job
 
 
 
 Position
 
 :
 
 Operational Executive
 
 
 Industry: Insurance (Medical &amp; Motor)
 
 
 Experience: 1 to 2 years (Insurance operations)
 
 
 location: Dubai
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Quotation Management
 
 </li>
 <li>
 Promptly approach insurance companies to obtain medical insurance quotes.
 </li>
 <li>
 Analyze, compare, and prepare accurate quotations in line with client requirements.
 </li>
 <li>
 Ensure compliance with company guidelines and insurer underwriting policies.
 </li>
 <li>
 
 Sales Support
 
 </li>
 <li>
 Assist Sales Advisors by preparing and delivering quotations within agreed timelines.
 </li>
 <li>
 Provide accurate product information, benefit illustrations, and policy comparisons.
 </li>
 <li>
 Coordinate with insurers for clarifications, endorsements, and special requests.
 </li>
 <li>
 
 Process &amp; Documentation
 
 </li>
 <li>
 Maintain organized records of quotes, correspondence, and insurer communications.
 </li>
 <li>
 Ensure all documents are complete, accurate, and compliant with regulatory standards.
 </li>
 <li>
 Update internal systems with quotation details and policy status.
 </li>
 <li>
 
 Stakeholder Coordination
 
 </li>
 <li>
 Act as a point of contact between Senior Manager and insurance providers.
 </li>
 <li>
 Build and maintain professional relationships with insurer representatives.
 </li>
 <li>
 Follow up with insurers to ensure timely responses and avoid delays.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Insurance, or related field (preferred).
 </li>
 <li>
 Minimum 1&ndash;2 years of experience in insurance operations, preferably medical insurance in the UAE.
 </li>
 <li>
 Strong knowledge of health insurance products, providers, and market practices.
 </li>
 <li>
 Excellent communication and coordination skills.
 </li>
 <li>
 High attention to detail and strong organizational skills.
 </li>
 <li>
 Proficiency in MS Office (Excel, Word, Outlook); CRM knowledge is an advantage.
 </li>
 </ul>
 
 
</div>

Operational Executive

Neuropedia

1. Front Desk &amp; Patient Support<ul><li>Welcome patients and parents warmly.</li><li>Manage registration, forms, and patient records.</li><li>Schedule and confirm appointments for doctors and therapists.</li><li>Assist families with basic insurance queries.</li></ul>2. Clinic Support<ul><li>Prepare daily schedules for doctors.</li><li>Upload reports, manage EMR files, and handle basic documentation tasks.</li><li>Coordinate therapy sessions (speech, OT, PT, behavioral therapy, EEG, etc.).</li></ul>3. Billing &amp; Insurance<ul><li>Check insurance eligibility.</li><li>Submit claims and approvals.</li><li>Coordinate with billing team on rejected claims.</li><li>Maintain daily payment logs.</li></ul>4. Operations &amp; Coordination<ul><li>Manage clinic supplies and inventory.</li><li>Coordinate with housekeeping, maintenance, and IT.</li><li>Organize staff meetings and support rostering.</li></ul>5. Parent Communication<ul><li>Provide clear information about appointments, therapy plans, and follow-ups.</li><li>Handle communication with empathy and professionalism.</li></ul>6. Compliance<ul><li>Maintain DHA-required documentation.</li><li>Keep consent forms, reports, and records updated.</li></ul>Skills &amp; Requirements<ul><li>Bachelor&rsquo;s degree preferred.</li><li>1&ndash;3 years healthcare admin experience (pediatrics/neurology a plus).</li><li>Good communication and multitasking skills.</li><li>Knowledge of DHA procedures and insurance is an advantage.</li><li>Friendly, organized, and patient-focused.</li></ul>Job Type: Full-time

Admin

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