graphic designer

senior ui/ux designer

senior graphic designer

ai product engineer

ai product manager

interaction designer

Tamatem Games

<div>
 Tamatem's Brand Designer
 
 
 We are looking for a Brand Designer to join our creative and art team. You will be the guardian of Tamatem's brand identity and our portfolio of game brands, ensuring consistency and impact across all touchpoints. Through every interaction Tamatem's identity, our games, marketing, community events, and partner communications you will translate business and creative strategies into visuals that resonate with our players, partners, and stakeholders in the region.
 
 
 You will:
 
 
 <ul>
 <li>
 Develop and maintain Tamatem's brand identity as well as the visual identities of our game brands, ensuring each is distinct and aligned under a unified vision
 </li>
 <li>
 Ensure brand consistency across Tamatem's identity, marketing, product brands, and external communications
 </li>
 <li>
 Design and deliver brand assets: logos, merchandise, event visuals, print materials, presentation decks, sponsorships and business materials for partners, and toolkits for internal and external use
 </li>
 <li>
 Produce and evolve brand systems and guidelines for both Tamatem and individual product brands to ensure scalability and alignment across campaigns, games, and platforms
 </li>
 <li>
 Collaborate with marketing, UA, product, and game art teams to embed brand systems into every project
 </li>
 <li>
 Continuously evolve and refresh visual identities to resonate with gaming culture, MENA trends, and global design standards
 
 
 </li>
 </ul>
 You Have:
 
 
 <ul>
 <li>
 3+ years of experience in branding and identity design (gaming, entertainment, or digital media a plus)
 </li>
 <li>
 Strong portfolio showcasing brand systems, visual identities, and applied branding across multiple channels (Marketing, print, merchandise, events, digital)
 </li>
 <li>
 Proficiency in Adobe Creative Suite (Photoshop, Illustrator); Figma is a plus
 </li>
 <li>
 Solid understanding of typography, layout, color systems, and brand architecture
 </li>
 <li>
 Experience applying brand identity consistently across company and product brands
 </li>
 <li>
 Ability to manage multiple projects while keeping brand alignment
 </li>
 <li>
 Strong organizational and communication skills to enforce brand consistency across teams
 
 
 </li>
 </ul>
 Bonus Points
 
 
 <ul>
 <li>
 Designing campaign creatives and social visuals within established brand systems
 </li>
 <li>
 Supporting UI/UX design for branded digital products or in-game features
 
 
 </li>
 </ul>
 Why Join Tamatem?
 
 
 <ul>
 <li>
 Be part of the leading games publisher in MENA
 </li>
 <li>
 Work in a creative, fast-paced, and collaborative environment
 </li>
 <li>
 Contribute to shaping the identity of games and campaigns seen by millions of players
 </li>
 <li>
 Competitive compensation and growth opportunities
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3+ years of experience in branding and identity design (gaming, entertainment, or digital media a plus)
 </li>
 <li>
 Strong portfolio showcasing brand systems, visual identities, and applied branding across multiple channels (Marketing, print, merchandise, events, digital)
 </li>
 <li>
 Proficiency in Adobe Creative Suite (Photoshop, Illustrator); Figma is a plus
 </li>
 <li>
 Solid understanding of typography, layout, color systems, and brand architecture
 </li>
 <li>
 Experience applying brand identity consistently across company and product brands
 </li>
 <li>
 Ability to manage multiple projects while keeping brand alignment
 </li>
 <li>
 Strong organizational and communication skills to enforce brand consistency across teams
 </li>
 </ul>
</div>

Brand designer / Graphic Designer

PepsiCo

<div>
 
 Overview
 
 
 
 Pepsico is one of the world&rsquo;s leading food &amp; beverage companies in the world.
 
 
 In our Global design team we count over 180 designers and thinkers from world class agencies and fortune 500 companies.
 
 
 We make stuff, work with Designers, Brand teams , consumer insights, Media,
 
 
 Ecommerce teams and engineers.
 
 
 We&rsquo;re especially fond of quick thinkers, problem solvers and good communicators with a well-developed sense of form, proportion, color and materials both for graphic and
 
 
 product executions.
 
 
 If that&rsquo;s you, please keep reading.
 
 
 Website : http://design.pepsico.com/
 
 
 IG : https://www.instagram.com/pepsico_design
 
 
 
 Responsibilities
 
 
 
 In this role you will be responsible for execution of comprehensive brand design Strategy and graphic design projects within Foods &amp; Snacks Group.
 
 
 Successful candidate will demonstrate superior ability to drive design thinking from ideation thru concept development, refinement, and execution. Creating high quality brand design solutions by directly executing design and leveraging internal/external design resources.
 
 
 The Designer must be able to Visualize and articulate his/her creative thinking.
 
 
 The main objective of this role is to execute major brand design projects across a specific product portfolio. This means planning, organizing, and implementing consistent design principles and production processes to ensure that the design/production guardrails are met.
 
 
 Designer :
 
 
 Takes ownership of the visual identity for the Foods &amp; Beverage brands in the portfolio, working in collaboration with the Design Manager, Brand teams, insights teams and global design team.
 
 
 Generates creative design proposals (visions, scenarios, concepts) in order to visualize the desired output and share it with internal and external team members.
 
 
 Participates in research activities and effectively translates customer needs into actionable design requirements. Execute those requirements into design solutions for social media, and digital.
 
 
 Responsible for driving to final design recommendations, decisions and design approval to enable artwork execution / production phases.
 
 
 Ensure thorough consideration of all project variables and that the final solution will perform as planned.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 At least 3 years of deep brand design experience, Graphic designer Degree or similar ( Not a must )
 </li>
 <li>
 Extraordinary design taste and skill
 </li>
 <li>
 Being able to translate the brief into illustrations
 </li>
 <li>
 Extraordinary ability in using the Adobe Creative Suite software ( 3D software is a Plus)
 </li>
 <li>
 Understanding of Design AI tools is required
 </li>
 <li>
 Ability to work in dynamic work environment; is comfortable with risk and uncertainty
 </li>
 <li>
 Effectively communicates (verbally and written) with internal and external stakeholder across all levels
 </li>
 <li>
 Works well with others to deliver results; keeps others informed to avoid unnecessary surprises
 </li>
 <li>
 Proficiency in oral and written English
 </li>
 <li>
 Capability to develop and visualize concepts through hand sketching or computer software
 </li>
 <li>
 An incurable curiosity relating to all design things
 </li>
 <li>
 Great passion for new and creative trends
 </li>
 <li>
 Highly collaborative
 </li>
 <li>
 Team oriented, brainstorming sessions or presenting in front of other team members
 </li>
 <li>
 Ability to work smoothly with a fast-paced interdisciplinary team.
 </li>
 <li>
 Demonstrate clear &ldquo;point of view&rdquo; relating to their design
 </li>
 <li>
 Open and optimistic with entrepreneurship mindset
 </li>
 <li>
 Portfolio required.
 </li>
 </ul>
</div>

Graphic Product Designer

Rize | رايز

<div>
 
 Rize
 
 is a groundbreaking rent-now-pay-later platform reshaping the rental landscape in Saudi Arabia. We're dedicated to making rentals more accessible and affordable, enabling tenants to manage their finances with ease and landlords to secure their income effortlessly. We're on a mission to revolutionize the rental industry, breaking down barriers and creating opportunities for all. We're a team of innovators, thinkers, and problem-solvers, committed to creating a positive impact and driving change in the market.
 
 
 
 Our Team
 
 
 
 We love working together, being creative, and doing things differently! Our team is made up of people with different nationalities. We work from a cozy office in Riyadh, Saudi Arabia. And hey, we're not just smart, we're really good at coming up with new ideas.
 
 
 
 Our core values &amp; Principles
 
 
 
 <ul>
 <li>
 Innovation &ndash; We&rsquo;re a technology-driven team with the purpose of uplifting the real estate sector. We are the leaders of the industry in innovation.
 </li>
 <li>
 Customer Centricity &ndash; We put the customer at the core of every decision and action.
 </li>
 <li>
 Adaptability - Being able to adapt quickly to changing market conditions and customer needs.
 </li>
 <li>
 Empowerment &amp; Collaboration &ndash; Our team is the most valuable aspect of the company; We respect all ideas, our team enjoys authority, autonomy, and collaboration.
 </li>
 <li>
 Ethical Excellence - We perform within the highest ethical standard.
 
 
 </li>
 </ul>
 
 Job Summary
 
 
 
 We are looking for a highly creative Senior Graphic Designer to join the Marketing team at
 
 Rize&NoBreak;
 
 . The ideal candidate has strong experience in campaign development, digital marketing, social media, and mobile app marketing, with the ability to translate complex real estate and fintech concepts into engaging, user-friendly creative assets.
 
 
 
 What will you be doing?
 
 
 
 <ul>
 <li>
 1-3 years of experience in Graphic Design.
 </li>
 <li>
 Strong portfolio showcasing campaign, branding, digital marketing, and app-related creative work.
 </li>
 <li>
 Advanced proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects).
 </li>
 <li>
 Experience with AI-powered creative tools is a plus.
 </li>
 <li>
 Strong creative thinking, visual storytelling, and attention to detail.
 </li>
 <li>
 Ability to manage multiple projects and work under tight deadlines.
 </li>
 <li>
 Mandatory experience working with mobile apps, fintech, proptech, real estate platforms, or digital consumer products.
 </li>
 <li>
 Experience in real estate, financial services, rent, housing, or property-related industries is highly preferred.
 </li>
 <li>
 Understanding of performance marketing creatives and user acquisition campaigns is a plus
 
 
 </li>
 </ul>
 
 You're a perfect match if you have
 
 
 
 <ul>
 <li>
 Create campaign concepts, key visuals, and marketing assets for brand and performance campaigns.
 </li>
 <li>
 Design social media, in-app, CRM, website, and digital advertising creatives.
 </li>
 <li>
 Develop creative assets that communicate Rize&rsquo;s rent now, pay later solutions in a clear and compelling way.
 </li>
 <li>
 Collaborate with marketing, product, and cross-functional teams to deliver impactful campaigns.
 </li>
 <li>
 Maintain brand consistency across all customer touchpoints.
 </li>
 <li>
 Support product launches, seasonal campaigns, partnerships, and growth initiatives with high-quality creative execution.
 </li>
 <li>
 Stay updated on design trends, consumer behavior, and best practices in fintech, proptech, and digital marketing.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What do we offer?
 
 
 
 <ul>
 <li>
 Competitive salary - Receive a competitive salary package in USD or SAR, reflecting your skills and contributions in our industry.
 </li>
 <li>
 Diverse International team - Join a diverse international team where different perspectives and backgrounds enrich our collaborative culture.
 </li>
 <li>
 Innovation - Shape the future of Proptech with your groundbreaking ideas and technological prowess.
 </li>
 <li>
 Direct Impact - See your ideas come to life and make tangible changes in an industry ripe for revolution.
 </li>
 <li>
 Fast-paced Learning - Grow personally and professionally every day with opportunities to master new skills in our dynamic start-up environment.
 </li>
 <li>
 Creative Freedom - Take the reins, innovate, and push boundaries with the freedom to experiment, learn, and grow at Rize.
 </li>
 <li>
 Close-knit Community - Join a collaborative, supportive team where your voice matters and your contributions are recognized and celebrated.
 </li>
 </ul>
</div>

Senior Graphic Designer - Remote

The Coca-Cola Company

<div>
 
 Job Summary
 
 
 
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 
 
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 
 
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 
 
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialization role.
 
 
 
 Key Duties/Responsibilities
 
 
 
 Order and Forecast Management: (35%)
 
 
 <ul>
 <li>
 The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
 </li>
 <li>
 The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
 </li>
 <li>
 Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
 
 
 </li>
 </ul>
 Documentation Management: (25%)
 
 
 <ul>
 <li>
 The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
 </li>
 <li>
 The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
 
 
 </li>
 </ul>
 Process improvement and standardisation: (15%)
 
 
 <ul>
 <li>
 Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
 </li>
 <li>
 Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
 </li>
 <li>
 Develop process improvements based on OE methods and drive continuous improvement.
 </li>
 <li>
 Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
 
 
 </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 
 
 <ul>
 <li>
 Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
 </li>
 <li>
 Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
 </li>
 <li>
 A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
 
 
 </li>
 </ul>
 Other activities: (10%)
 
 
 <ul>
 <li>
 Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
 </li>
 <li>
 MRB coordination within the CS team and development of reports for monthly provision management.
 </li>
 <li>
 This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
 </li>
 <li>
 The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
 
 
 </li>
 </ul>
 Computer Literacy, Customer Service, Detail-Oriented, Equipment Installations, HVAC Systems, Oral Communications, Refrigeration Systems, Technical Support, Troubleshooting
 
 
 
 Location(s):
 
 
 
 Egypt
 
 
 
 City/Cities
 
 
 
 
 Travel Required:
 
 
 
 00% - 25%
 
 
 
 Relocation Provided:
 
 
 
 No
 
 
 
 Job Posting End Date
 
 
 
 July 30, 2026
 
 
 
 Our Purpose And Growth Culture
 
 
 
 We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what&rsquo;s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors &ndash; curious, empowered, inclusive and agile &ndash; and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
</div>

Customer Accounts Specialist (1 Year Contract)

VCloud

<div>
 
 
 Overview
 
 
 
 The Customer Experience Representative (CER) is a customer-focused professional responsible for managing inbound, outbound, chat, and email customer interactions. This position primarily supports Healthcare Providers (HCPs) and Consumers by delivering accurate and effective responses to inquiries regarding pharmaceutical products and services. The CER uses approved reference materials, product training, and healthcare expertise to provide first-call resolution or escalate issues to the appropriate external departments.
 
 
 Key performance metrics, including call handling and quality goals, will be assigned and periodically reviewed by the VCloud Management Team to ensure consistent achievement or exceeding of these objectives.
 
 
 
 
 
 
 Role and Responsibilities
 
 
 
 
 
 
 &bull;Customer Interaction
 
 
 o Provide world-class customer service by managing inquiries to successful resolution through inbound, outbound, chat, and email interactions.
 
 
 o Build rapport with customers, maintaining strong internal and external customer relationships.
 
 
 
 
 
 &bull; Pharmaceutical Product Support
 
 
 o Offer accurate product and disease state information within the guidelines of approved call scripts or standard FAQ responses.
 
 
 o Communicate specific product messaging effectively and consistently as required by the client.
 
 
 &bull; Escalation and Compliance
 
 
 o Evaluate and escalate customer inquiries to external departments as appropriate.
 
 
 o Ensure adherence to all industry regulations, including adverse event reporting, product quality processes, and HIPAA compliance.
 
 
 
 
 
 &bull; Documentation and Reporting
 
 
 o Accurately record customer interactions in the CRM system or escalation forms.
 
 
 o Manage all project work, including call handling and after-call documentation, within the assigned timeframe.
 
 
 &bull; Training and Development
 
 
 o Complete and maintain all required training and acknowledgment logs within the specified deadlines.
 
 
 o Share suggestions, technical issues, and best practices with team members and supervisors.
 
 
 
 
 
 
 Qualifications and Education Requirements
 
 
 
 
 
 
 &bull; Experience
 
 
 o C2 &ndash; Mastery/Proficiency in English
 
 
 o C2 &ndash; Mastery/Proficiency in French, both verbal and written, with exceptional communication skills
 
 
 o Previous medical background experience, such as medical education, clinical/pharmacy work history, or medical call center experience; preferred.
 
 
 o Experience providing medical information and customer service to healthcare professionals; strongly preferred.
 
 
 &bull; Education
 
 
 o Bachelor&rsquo;s degree graduate; required.
 
 
 o Valid, active LPN, RN, or Pharmacy license; preferred.
 
</div>

Customer Experience Representative - French/English

geidea

<div>
 
 Geidea Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 
 Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
 
 
 Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking
 
 
 
 www.geidea.net
 
 
 
 
 
 
 To maintain a competitive advantage as we grow, we are currently looking for a new "Principal Software Architect"
 
 
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 Follow and practice System Design principals for Geidea&rsquo;s core backend and platform components at Group level.
 
 
 The role is responsible for the design and evolution of distributed systems, backend services, and platform components, introducing and governing key patterns and performance benchmarks, and ensuring that Geidea&rsquo;s internal platforms are scalable, reliable, observable, secure, and maintainable across markets.
 
 
 The System Designer works closely with product and engineering teams to align system capabilities with business goals, and with infrastructure, DevOps and SRE teams to ensure that systems are robustly deployed, monitored, and continuously improved.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Owns and undertakes System Design practice for backend &amp; platform
 
 
 <ul>
 <li>
 Translate the Group architecture and technology strategy into concrete system design standards, patterns, and guidelines for distributed systems and backend services.
 </li>
 <li>
 Maintain shared design templates, documentation standards, and guardrails to ensure consistency across squads and markets.
 </li>
 </ul>
 
 
 Design and evolve core system components
 
 
 <ul>
 <li>
 Assess and performs the low-level designs and drafts the supporting documents and diagrams as well as the evaluation of key platform components and backend services, from ideation and prototyping through detailed design, implementation guidance, deployment, and observability.
 </li>
 <li>
 Balance trade-offs between scalability, reliability, maintainability, performance, and delivery speed, escalating structural decisions when required.
 </li>
 </ul>
 
 
 Introduce patterns and performance benchmarks
 
 
 <ul>
 <li>
 Define reusable design patterns, performance benchmarks, and reference implementations aligned with Group architectures.
 </li>
 <li>
 Work with engineering teams to ensure high-throughput, low-latency, and fault-tolerant designs for payment and transactional platforms.
 </li>
 </ul>
 
 
 Partner with Product, Infrastructure, DevOps, and SRE
 
 
 <ul>
 <li>
 Collaborate with Product and Infrastructure teams to align system capabilities with business goals, capacity plans, and regulatory constraints.
 </li>
 <li>
 Partner with DevOps and SRE to ensure system designs support robust CI/CD pipelines, roll-back strategies, observability, and disaster recovery approaches.
 </li>
 </ul>
 
 
 Owns in house and 3rd party assessments that involves systems under the corresponding engineering team accountability
 
 
 <ul>
 <li>
 Represent engineering at TDA.
 </li>
 <li>
 Owns 3rd party assessments and solution agreement / alignments with EA.
 </li>
 </ul>
 
 
 Drive performance diagnostics, observability, and fault tolerance by design
 
 
 <ul>
 <li>
 Lead performance diagnostics and design-level root cause analysis for major incidents or bottlenecks.
 </li>
 <li>
 Ensure observability (logging, metrics, tracing) and resilience patterns are embedded in designs.
 </li>
 </ul>
 
 
 Evaluate and integrate emerging technologies
 
 
 <ul>
 <li>
 Evaluate emerging technologies, tools, and frameworks relevant to backend, platform, and observability, and make recommendations that improve scalability, reliability, security, or developer productivity.
 </li>
 <li>
 Pilot selected technologies with engineering teams and document best practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 10+ years in backend/software engineering, with hands-on experience building and operating distributed systems or high-throughput services.
 </li>
 <li>
 4+ years in technical leadership, system design, or system architecture, guiding teams through complex design decisions and owning outcomes across multiple squads or services.
 </li>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or a related technical field is required.
 </li>
 <li>
 Master&rsquo;s degree or relevant certifications (e.g., TOGAF) is a big plus
 </li>
 </ul>
 
 
 
 
 
 Must Have:
 
 
 <ul>
 <li>
 Strong understanding of system architecture principles, design patterns, and software engineering best practices
 </li>
 <li>
 Strong knowledge of enterprise integration, APIs, microservices, and distributed systems
 </li>
 <li>
 Solid grasp of networking fundamentals, firewalls, load balancers, and security protocols
 </li>
 <li>
 Solid understanding of cloud platforms (e.g., AWS, Azure) and containerization (Docker, Kubernetes)
 </li>
 <li>
 Experience with CI/CD pipelines and infrastructure-as-code tools (e.g., Terraform, Ansible)
 </li>
 <li>
 Experience with performance tuning, observability, and system reliability engineering
 </li>
 </ul>
 
 
 
 
 
 Preferred:
 
 
 <ul>
 <li>
 Exposure to frontend technologies and UI/UX collaboration
 </li>
 <li>
 Experience in regulated industries (e.g., finance, healthcare) with compliance-aware architecture
 </li>
 </ul>
 
 
 
 
 
 Our values guide how we think and act - They describe what we care about the most
 
 
 
 
 C
 
 ustomer first - It&rsquo;s embedded in our design thinking and customer service approach
 
 
 
 O
 
 pen - Openness allows us to constantly improve and evolve
 
 
 
 R
 
 eal - No jargon and no excuses!
 
 
 
 B
 
 old - Constantly challenging ourselves and our way of thinking.
 
 
 
 R
 
 esilient &ndash; If we fail, we bounce back stronger than before.
 
 
 
 C
 
 ollaborative - We know that we can achieve a lot more as a team.
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Principal Software Architect

Tamara

<div>
 
 
 About Us
 
 
 
 Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.
 
 
 
 
 
 Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital,
 
 Checkout.com
 
 , amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.
 
 
 
 
 
 
 Your role
 
 
 
 We're seeking a Customer Care Associate for our UAE Customer Experience. In this role you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara&rsquo;s services.
 
 This role will be based in our Cairo Office and will be an onsite role.
 
 
 
 
 
 
 Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
 
 
 
 
 
 With a proven track record of leveraging strong communication skills (written &amp; verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
 
 
 
 
 
 You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.
 
 
 
 
 
 You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
 
 
 
 
 
 
 Your responsibilities
 
 
 <ul>
 <li>
 Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
 </li>
 <li>
 Identify customer questions, concerns, and overall needs.
 </li>
 <li>
 Provide accurate answers and solutions to customer queries.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 <li>
 Understanding and striving to meet support metrics while providing excellent customer service, and follow communication &ldquo;scripts&rdquo; when handling different topics.
 </li>
 <li>
 Reviewing customer accounts and transactions while resolving issues.
 </li>
 <li>
 Giving detailed explanations of services.
 </li>
 </ul>
 
 
 
 
 
 Your expertise
 
 
 <ul>
 <li>
 Minimum 1 year of customer experience in the local market
 </li>
 <li>
 Previous customer service experience is a plus.
 </li>
 <li>
 Native Arabic speaker.
 </li>
 <li>
 Holds a university degree
 </li>
 <li>
 Fluency in English Language, B2 profile.
 </li>
 <li>
 Ability to use computers.
 </li>
 <li>
 Ability to use internet applications.
 </li>
 <li>
 Great verbal &amp; written communication skills.
 </li>
 <li>
 Ability to handle customers&rsquo; issues.
 </li>
 <li>
 Ability to solve problems in a short period of time.
 </li>
 <li>
 Flexibility with rotational working hours/days.
 </li>
 </ul>
 
 
 
 
 All qualified individuals are encouraged to apply.
 
</div>

UAE Customer Care Advisor (Voice)

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