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Deloitte

<div>
 Audit &amp; Assurance | Tadarab Intern
 
 
 Deloitte, established globally in 1845, is the world&rsquo;s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.
 
 
 Deloitte has a proud legacy in the Middle East region, with an uninterrupted presence since 1926, and is present across 23 offices in 15 countries with 7,000+ professionals in the Levant region and the wider GCC.
 
 
 We have served as trusted advisors for clients for almost 100 years and contributed to the advancements and growth of the professional services industry in the region.
 
 
 We have received numerous awards in the last few years, such as Brand Finance&rsquo;s strongest and most valuable "commercial services" brand in the world for the 6th consecutive year (2024), the Great Place to Work&reg; and Best Workplaces&trade; in the UAE (2022-2023), the Great Place to Work&reg; and Best Workplaces&trade; in the KSA (2022-2023), "World&rsquo;s Most Attractive Employers" (2023), the Middle East Tax Firm of the year (2023). These awards are a recognition of how Deloitte makes an impact that matters to its clients, talent, and society.
 
 
 We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.
 
 
 Audit &amp; Assurance | Tadarab Intern
 
 
 During Your Tenure As a Tadarab Intern In Audit &amp; Assurance, You Will Demonstrate And Develop Your Capabilities In The Following Areas
 
 
 <ul>
 <li>
 Be responsible for the preparation of audit strategy and business plans, setting budgets and pricing, scheduling audits, selecting staff and assigning workloads, and financial reporting.
 </li>
 <li>
 Assume responsibility for small components of engagements and contribute to a strong client relationship through interactions with client personnel.
 </li>
 <li>
 Recognize and communicate opportunities to sell "add-on" work to client and contribute to a positive team attitude.
 </li>
 <li>
 Demonstrate your ability to plan and manage engagements and people along with ensuring deliverables meet work plan specifications and deadlines.
 </li>
 <li>
 Develop and motivate all audit staff and provide them with counseling and career guidance.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 0 - 1 year of experience in public accounting, auditing, audit management .
 </li>
 <li>
 Extensive knowledge of best practice reporting and International financial reporting standards.
 </li>
 <li>
 Experience in the financial services or an energy industry is an asset.
 </li>
 <li>
 International accounting qualification is required: CA, ACCA, or CPA.
 </li>
 <li>
 Fluent in English (reading, speaking, and writing). Preference will be given to Bilingual candidates (Arabic/English).
 </li>
 </ul>
</div>

Intern | Audit | Audit & Assurance | Bahrain

Jobs via eFinancialCareers

<div>
 Bank ABC seeks to recruit a Compliance Oversight Testing Officer in the Group Compliance Department based in our Head Office, in Bahrain.
 
 
 The job holder will be responsible for executing Group Compliance Oversight Testing Plan by leading and managing oversight test reviews as well as acting as a subject matter expert for Group testing. The reviews are to assess the effectiveness of existing process controls and validate compliance with AML and regulatory requirements
 
 
 
 Responsibilities of the role:
 
 
 
 The job holder will be responsible to:
 
 
 <ul>
 <li>
 Conduct oversight testing of key AML and Regulatory Compliance functions
 </li>
 <li>
 Maintain schedule of testing activities and communication plan with stakeholders
 </li>
 <li>
 Liaise with key stakeholders to validate test results
 </li>
 <li>
 Ensure formal reporting on all oversight testing is conducted
 </li>
 <li>
 Review results and provide guidance to stakeholders on Group standards and best practices
 </li>
 <li>
 Follow up on issues in a timely manner and ensure they are tracked and reported at the appropriate level of seniority
 </li>
 <li>
 Conduct /maintain trend analysis on results of compliance testing for internal reports
 </li>
 <li>
 Provide subject matter expertise to Group MLROs on oversight testing
 </li>
 <li>
 Validate business unit test results to ensure testing is conducted in line with Group oversight testing methodology
 </li>
 <li>
 Prepare compliance testing reports where applicable and present findings to senior management
 </li>
 <li>
 Enhance relationship with stakeholders (both internal and external)
 </li>
 <li>
 Keep abreast with local AML and regulatory legislation and with international trends and regulations
 </li>
 <li>
 Keep abreast with AML regulatory activities and industry developments to identify trends and emerging issues.
 </li>
 <li>
 Assist in the development and revision of the annual compliance testing plan as appropriate
 </li>
 <li>
 Review and follow up of business unit testing schedules
 </li>
 <li>
 Assist the Risk Assessment Team in validating the Unit risk ratings, where applicable
 </li>
 <li>
 Work collaboratively with Operational Risk and Internal Audit to reduce any overlap in testing, where applicable
 </li>
 <li>
 Maintain an understanding of business operations
 </li>
 <li>
 Assist with ad-hoc compliance projects
 </li>
 <li>
 Lead or assist in investigating compliance issues such as regulatory or policy breaches, as needed
 </li>
 <li>
 Perform other duties as assigned by management
 
 
 
 </li>
 </ul>
 
 Areas Of Knowledge, Qualification And Experience
 
 
 
 <ul>
 <li>
 3-4 years of experience in the financial services industry with a focus on monitoring and testing, preferably with a background in operational risk and/or internal audit. Experience in overseeing projects across multiple jurisdictions
 </li>
 <li>
 Minimum bachelor's degree (ACAMS, ICA and CIA is a plus)
 </li>
 <li>
 AML and Regulatory Compliance work experience
 </li>
 <li>
 Knowledge of AML/CFT Bahrain laws and regulations
 </li>
 <li>
 Knowledge of AML/CFT international laws, regulations and international best practices
 </li>
 <li>
 Demonstrated knowledge of AML investigation practices, risk management and compliance
 </li>
 <li>
 Excellent knowledge of Excel
 </li>
 </ul>
</div>

Compliance Oversight Testing Officer - Arab Banking Corporation

<div></div><div><div><div>Business Unit
</div><div>stc Pay
</div></div><div><div>Sector
</div><div><div>STC PAY
</div></div></div><div><div>Location
</div><div>Bahrain - Manama
</div></div><div><div>Contract Type
</div><div>Full Time
</div></div><div><div>Closing Date
</div><div>11-Mar-2026
</div></div><div><div>Job Objective:
</div><div>The Contact Center Manager will serve as the primary stc pay representative responsible for managing and governing the outsourced contact center operations delivered by an external vendor. This role acts as the bridge between stc pay Bahrain and the outsourced service provider, ensuring that the vendor delivers world-class customer service in full alignment with stc pay&rsquo;s brand standards, service level agreements (SLAs), regulatory requirements, and strategic objectives. The Contact Center Manager will oversee vendor performance, drive accountability, and ensure continuous improvement across all customer communication channels (voice, email, chat, social media, and in-app support).
</div></div><div><div>Job Specifications:
</div><div>Vendor Management &amp; Governance<ul><li>
Act as the single point of contact and accountable owner for the outsourced contact center vendor relationship on behalf of stc pay Bahrain.</li><li>
Manage the end-to-end vendor lifecycle including contract management, scope of work adherence, SLA monitoring, and periodic contract reviews and renewals.</li><li>
Establish and maintain a robust governance framework with clearly defined KPIs, SLAs, penalties, and incentive structures to drive vendor accountability.</li><li>
Conduct regular governance meetings (daily, weekly, monthly, and quarterly business reviews) with the vendor&rsquo;s management team to review performance, address gaps, and align on priorities.</li><li>
Evaluate vendor staffing levels, attrition rates, recruitment quality, and training adequacy to ensure operational readiness and service continuity.</li><li>
Manage vendor invoicing, cost reconciliation, and budget adherence; identify cost optimization opportunities without compromising service quality.</li><li>
Lead vendor selection, RFP processes, and transition planning in the event of vendor changes or contract renewals.</li><li>
Ensure the vendor complies with all stc pay policies, data security protocols, confidentiality agreements, and Central Bank of Bahrain (CBB) regulatory requirements.</li></ul>
Performance Management &amp; SLA Oversight<ul><li>
Define, monitor, and enforce service level agreements (SLAs) covering key metrics such as service level, average handling time (AHT), first contact resolution (FCR), abandonment rate, CSAT, and NPS.</li><li>
Track vendor performance through real-time dashboards, daily reports, and structured performance scorecards.</li><li>
Identify performance gaps and work collaboratively with the vendor to develop and implement corrective action plans with clear timelines and measurable outcomes.</li><li>
Conduct root cause analysis on service failures, customer complaints, and SLA breaches, ensuring the vendor delivers sustainable remediation.</li><li>
Manage escalation processes and ensure timely resolution of critical customer issues that require stc pay intervention.</li></ul>
Quality Assurance &amp; Customer Experience<ul><li>
Define and enforce quality assurance standards, call monitoring frameworks, and calibration processes that the vendor must adhere to.</li><li>
Conduct independent quality audits and mystery shopping exercises to validate vendor-reported quality scores.</li><li>
Ensure the vendor&rsquo;s agents are fully trained on stc pay products, services, policies, promotions, and compliance requirements.</li><li>
Review and approve vendor training curricula, knowledge base content, and standard operating procedures (SOPs) to ensure brand consistency.</li><li>
Champion a customer-first culture with the vendor and drive initiatives to continuously improve CSAT and NPS scores.</li><li>
Oversee the vendor&rsquo;s complaint management process and ensure alignment with stc pay&rsquo;s complaint handling policies and CBB regulations.</li></ul>
Operations Oversight<ul><li>
Oversee the vendor&rsquo;s workforce management function, including forecasting, scheduling, real-time adherence, and capacity planning to ensure optimal staffing at all times.</li><li>
Ensure the vendor maintains business continuity and disaster recovery plans for uninterrupted contact center operations.</li><li>
Manage the implementation and optimization of contact center technologies (CRM, IVR, ACD, chatbots, omnichannel platforms) in coordination with the vendor and stc pay&rsquo;s IT team.</li><li>
Drive the adoption of automation, AI-driven solutions, and self-service capabilities to improve efficiency and reduce operational costs.</li><li>
Coordinate with the vendor during product launches, campaigns, and peak periods to ensure readiness and adequate resource allocation.</li></ul>
Reporting, Analytics &amp; Continuous Improvement<ul><li>
Prepare and present comprehensive performance reports, trend analyses, and strategic recommendations to stc pay senior leadership.</li><li>
Analyze customer interaction data, voice of customer insights, and operational metrics to identify improvement opportunities.</li><li>
Benchmark vendor performance against industry standards and best practices in the fintech and financial services sector.</li><li>
Lead continuous improvement initiatives and projects aimed at enhancing service delivery, reducing costs, and improving the overall customer journey.</li><li>
Maintain a risk register for vendor-related operational risks and ensure appropriate mitigation plans are in place.</li></ul>
Stakeholder Management &amp; Cross-Functional Collaboration<ul><li>
Act as the primary liaison between the outsourced contact center and all internal stc pay departments (Product, Marketing, IT, Risk, Compliance, Finance).</li><li>
Collaborate with the Product team to ensure the vendor is briefed and trained ahead of new product/feature launches.</li><li>
Work with the Compliance and Risk teams to ensure all vendor operations meet regulatory standards and audit requirements.</li><li>
Represent the voice of the customer in internal strategic planning, product development, and decision-making forums.</li><li>
Coordinate with the Finance team on vendor budgeting, forecasting, and cost management.</li></ul>
</div></div><div><div>Qualification &amp; Experience:
</div><div>Qualification:<ul><li>
Bachelor&rsquo;s degree in Business Administration, Management, Communications, or a related field.</li><li>
Master&rsquo;s degree or professional certifications (e.g., COPC, Six Sigma, PMP, ITIL) are highly preferred.</li></ul>
Experience<ul><li>
Minimum 7&ndash;10 years of progressive experience in contact center management, with at least 3&ndash;5 years in a vendor/outsourcing management role.</li><li>
Proven track record of managing outsourced contact center vendors, including SLA governance, contract management, and performance optimization.</li><li>
Strong experience in the fintech, banking, telecommunications, or digital payments industry is strongly preferred.</li></ul>
</div></div><div><div>Note:
</div><div>Preference in hiring will be given for Bahraini nationals.
</div></div><div><div>About Application Process
</div><div>If you meet the criteria and you are enthusiastic about the role, we would welcome your application.</div></div></div>

Contact Center Manager (stc Pay)

STC Bahrain

<div>Job Objective: 
The Contact Center Manager will serve as the primary stc pay representative responsible for managing and governing the outsourced contact center operations delivered by an external vendor. This role acts as the bridge between stc pay Bahrain and the outsourced service provider, ensuring that the vendor delivers world-class customer service in full alignment with stc pay's brand standards, service level agreements (SLAs), regulatory requirements, and strategic objectives. The Contact Center Manager will oversee vendor performance, drive accountability, and ensure continuous improvement across all customer communication channels (voice, email, chat, social media, and in-app support).
Job Specifications: 
Vendor Management &amp; Governance<ul><li>
Act as the single point of contact and accountable owner for the outsourced contact center vendor relationship on behalf of stc pay Bahrain.</li><li>
Manage the end-to-end vendor lifecycle including contract management, scope of work adherence, SLA monitoring, and periodic contract reviews and renewals.</li><li>
Establish and maintain a robust governance framework with clearly defined KPIs, SLAs, penalties, and incentive structures to drive vendor accountability.</li><li>
Conduct regular governance meetings (daily, weekly, monthly, and quarterly business reviews) with the vendor's management team to review performance, address gaps, and align on priorities.</li><li>
Evaluate vendor staffing levels, attrition rates, recruitment quality, and training adequacy to ensure operational readiness and service continuity.</li><li>
Manage vendor invoicing, cost reconciliation, and budget adherence; identify cost optimization opportunities without compromising service quality.</li><li>
Lead vendor selection, RFP processes, and transition planning in the event of vendor changes or contract renewals.</li><li>
Ensure the vendor complies with all stc pay policies, data security protocols, confidentiality agreements, and Central Bank of Bahrain (CBB) regulatory requirements.</li></ul>
Performance Management &amp; SLA Oversight<ul><li>
Define, monitor, and enforce service level agreements (SLAs) covering key metrics such as service level, average handling time (AHT), first contact resolution (FCR), abandonment rate, CSAT, and NPS.</li><li>
Track vendor performance through real-time dashboards, daily reports, and structured performance scorecards.</li><li>
Identify performance gaps and work collaboratively with the vendor to develop and implement corrective action plans with clear timelines and measurable outcomes.</li><li>
Conduct root cause analysis on service failures, customer complaints, and SLA breaches, ensuring the vendor delivers sustainable remediation.</li><li>
Manage escalation processes and ensure timely resolution of critical customer issues that require stc pay intervention.</li></ul>
Quality Assurance &amp; Customer Experience<ul><li>
Define and enforce quality assurance standards, call monitoring frameworks, and calibration processes that the vendor must adhere to.</li><li>
Conduct independent quality audits and mystery shopping exercises to validate vendor-reported quality scores.</li><li>
Ensure the vendor's agents are fully trained on stc pay products, services, policies, promotions, and compliance requirements.</li><li>
Review and approve vendor training curricula, knowledge base content, and standard operating procedures (SOPs) to ensure brand consistency.</li><li>
Champion a customer-first culture with the vendor and drive initiatives to continuously improve CSAT and NPS scores.</li><li>
Oversee the vendor's complaint management process and ensure alignment with stc pay's complaint handling policies and CBB regulations.</li></ul>
Operations Oversight<ul><li>
Oversee the vendor's workforce management function, including forecasting, scheduling, real-time adherence, and capacity planning to ensure optimal staffing at all times.</li><li>
Ensure the vendor maintains business continuity and disaster recovery plans for uninterrupted contact center operations.</li><li>
Manage the implementation and optimization of contact center technologies (CRM, IVR, ACD, chatbots, omnichannel platforms) in coordination with the vendor and stc pay's IT team.</li><li>
Drive the adoption of automation, AI-driven solutions, and self-service capabilities to improve efficiency and reduce operational costs.</li><li>
Coordinate with the vendor during product launches, campaigns, and peak periods to ensure readiness and adequate resource allocation.</li></ul>
Reporting, Analytics &amp; Continuous Improvement<ul><li>
Prepare and present comprehensive performance reports, trend analyses, and strategic recommendations to stc pay senior leadership.</li><li>
Analyze customer interaction data, voice of customer insights, and operational metrics to identify improvement opportunities.</li><li>
Benchmark vendor performance against industry standards and best practices in the fintech and financial services sector.</li><li>
Lead continuous improvement initiatives and projects aimed at enhancing service delivery, reducing costs, and improving the overall customer journey.</li><li>
Maintain a risk register for vendor-related operational risks and ensure appropriate mitigation plans are in place.</li></ul>
Stakeholder Management &amp; Cross-Functional Collaboration<ul><li>
Act as the primary liaison between the outsourced contact center and all internal stc pay departments (Product, Marketing, IT, Risk, Compliance, Finance).</li><li>
Collaborate with the Product team to ensure the vendor is briefed and trained ahead of new product/feature launches.</li><li>
Work with the Compliance and Risk teams to ensure all vendor operations meet regulatory standards and audit requirements.</li><li>
Represent the voice of the customer in internal strategic planning, product development, and decision-making forums.</li><li>
Coordinate with the Finance team on vendor budgeting, forecasting, and cost management.</li></ul>
Qualification &amp; Experience: 
Qualification:<ul><li>
Bachelor's degree in Business Administration, Management, Communications, or a related field.</li><li>
Master's degree or professional certifications (e.g., COPC, Six Sigma, PMP, ITIL) are highly preferred.</li></ul>
Experience<ul><li>
Minimum 7-10 years of progressive experience in contact center management, with at least 3-5 years in a vendor/outsourcing management role.</li><li>
Proven track record of managing outsourced contact center vendors, including SLA governance, contract management, and performance optimization.</li><li>
Strong experience in the fintech, banking, telecommunications, or digital payments industry is strongly preferred.</li></ul>
Note: 
Preference in hiring will be given for Bahraini nationals.</div>

SPAZIO STYLE

The Senior Accountant / Office Manager will be responsible for overseeing the full financial operations and administrative management of the Bahrain office. This role combines financial control, compliance, reporting, and operational coordination to ensure the smooth running of the branch in alignment with SPAZIO STYLE&rsquo;s international standards.The ideal candidate is detail-oriented, commercially aware, highly organized, and capable of managing both accounting functions and day-to-day office operations.⸻Key Responsibilities1.⁠ ⁠Financial Management &amp; Accounting<ul><li>Manage full-cycle accounting (AP, AR, GL, bank reconciliation)</li></ul><ul><li>Monitor cash flow and ensure proper liquidity management</li></ul><ul><li>Prepare monthly management reports and financial summaries</li></ul><ul><li>Track sales performance and commission calculations</li></ul><ul><li>Supervise invoicing, collections, and credit control</li></ul><ul><li>Ensure all expenses are properly approved and processed (including company card control)</li></ul><ul><li>Maintain proper documentation and filing systems</li></ul><ul><li>Coordinate with external auditors and tax advisors</li></ul><ul><li>Ensure compliance with Bahrain regulations and VAT requirements</li></ul><ul><li>Prepare quarterly and annual financial reports</li></ul>⸻2.⁠ ⁠Budgeting &amp; Financial Control<ul><li>Prepare annual budgets and monitor monthly variance</li></ul><ul><li>Implement internal financial controls and procedures</li></ul><ul><li>Analyze profitability by project, client, and product category</li></ul><ul><li>Support pricing strategy with margin analysis</li></ul><ul><li>Monitor cost control for office and showroom expenses</li></ul>⸻3.⁠ ⁠Office &amp; Operational Management<ul><li>Oversee daily office operations and administration</li></ul><ul><li>Supervise administrative staff and sales support (if applicable)</li></ul><ul><li>Manage supplier payments and vendor relationships</li></ul><ul><li>Ensure proper inventory control and sample tracking</li></ul><ul><li>Coordinate logistics for shipments and customs clearance</li></ul><ul><li>Maintain contracts, leases, and service agreements</li></ul><ul><li>Ensure office systems, documentation, and workflow efficiency</li></ul>⸻4.⁠ ⁠HR &amp; Compliance Support<ul><li>Assist with payroll processing and staff records</li></ul><ul><li>Ensure compliance with Bahrain labor law</li></ul><ul><li>Monitor employee performance documentation (probation periods, contracts, renewals)</li></ul><ul><li>Support implementation of commission structures and incentive schemes</li></ul><ul><li>Maintain confidential employee records</li></ul>⸻5.⁠ ⁠Reporting &amp; Communication<ul><li>Provide weekly financial updates to management</li></ul><ul><li>Prepare financial data for strategic decisions</li></ul><ul><li>Identify risks and propose corrective actions</li></ul>⸻Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or related field</li></ul><ul><li>Minimum 5&ndash;7 years of experience in accounting and office management</li></ul><ul><li>Experience in trading, distribution, or luxury goods preferred</li></ul><ul><li>Strong knowledge of Bahrain VAT and local regulations</li></ul><ul><li>Proficiency in accounting software and Microsoft Excel</li></ul><ul><li>Strong analytical and organizational skills</li></ul><ul><li>High level of integrity and confidentiality</li></ul><ul><li>Excellent communication skills (English required; Arabic is a plus)</li></ul>⸻Key Competencies<ul><li>Financial accuracy and attention to detail</li></ul><ul><li>Strong internal control mindset</li></ul><ul><li>Commercial awareness</li></ul><ul><li>Leadership and accountability</li></ul><ul><li>Problem-solving and decision-making</li></ul><ul><li>Ability to work independently</li></ul>⸻Performance Indicators (KPIs)<ul><li>Accuracy and timeliness of financial reporting</li></ul><ul><li>Cash flow stability and collection efficiency</li></ul><ul><li>Budget adherence</li></ul><ul><li>Reduction of financial discrepancies</li></ul><ul><li>Operational efficiency improvements</li></ul><ul><li>Compliance with legal and audit requirements</li></ul>Job Type: Full-timePay: BD400.000 - BD500.000 per month

Senior Accountant / Office Manger

Bank ABC

<div>
 
 Bank ABC seeks to recruit a Regulatory Affairs Officer in the Group Compliance Department based in our Head Office, in Bahrain.
 
 
 
 
 
 The job holder will be responsible to Serve as the Group&rsquo;s lead for Regulatory Affairs and Bahrain Regulatory Compliance Officer, acting as the principal point of contact with the Head Office regulator.
 
 
 
 
 
 Govern Group Regulatory Affairs frameworks (regulatory engagement, regulatory reporting governance, and regulatory change) and own the Group Reputational Risk Management Framework, coordinating the Group Reputational Risk Committee.
 
 
 
 
 
 At Head Office, implement the Compliance Risk Management Framework, including identification and assessment of applicable laws and regulations, risk‑based compliance monitoring, and reporting to the Compliance &amp; Financial Crime Compliance Committee (CFCC).
 
 
 
 
 
 Partner closely with Compliance Oversight Testing, Financial Crime Compliance, Compliance Operations, and Business Advisory to ensure regulatory expectations are met without constraining responsible growth.
 
 
 
 
 
 
 
 Responsibilities of the role:
 
 
 
 
 The key accountabilities of the role are:
 
 <ul>
 <li>
 Primary liaison with the Head Office (HO) regulator; manage supervisory engagement and examinations
 </li>
 <li>
 Oversee Group-wide regulatory change and horizon scanning program; driving timely impact assessment and implementation
 </li>
 <li>
 Govern regulatory reporting controls and attestations; oversee remediation of deficiencies
 </li>
 <li>
 Own the Group Reputational Risk Framework and act as Secretary to the Group Reputational Risk Committee (GRRC)
 </li>
 <li>
 Implement the Group compliance risk management framework for HO activities (regulatory requirements register, Compliance Risk Assessments, issues/breach management)
 </li>
 <li>
 Run risk‑based compliance monitoring for HO activities, and report outcomes to Compliance Financial Crime Compliance Committee (CFCC); act as CFCC Secretary
 </li>
 <li>
 Coordinate inspections, RFIs, licensing/approvals, and material change notifications with the HO regulator
 </li>
 <li>
 Provide clear Management Information (MI) to the Group Chief Compliance Officer and committees on regulatory interactions, change pipeline and regulatory reporting governance
 </li>
 </ul>
 
 
 
 
 
 Head Office Regulatory Compliance Responsibilities
 
 
 <ul>
 <li>
 Regulator liaison: Be the main contact with the HO regulator; plan meetings, prepare packs, keep action logs
 </li>
 <li>
 Regulatory change: Track new/updated rules for HO; assess impact, assign owners, and follow up until closure
 </li>
 <li>
 Regulatory reporting: Keep the HO reporting calendar; oversee accuracy/timeliness via spot checks and attestations
 </li>
 <li>
 Regulatory requirements and risk assessment: Maintain the HO regulatory requirements register; run periodic compliance risk assessments and update controls
 </li>
 <li>
 Compliance monitoring: Deliver a risk‑based monitoring plan for HO activities; issue findings, agree actions, and verify closures
 </li>
 <li>
 Inspections and RFIs: Coordinate responses; maintain a log of findings/commitments and drive timely remediation
 </li>
 <li>
 Licensing and notifications: Coordinate license applications/variations and material change notifications with proper sign‑offs
 </li>
 <li>
 Compliance Training: Coordinate the HO compliance training plan (mandatory and role‑based); track progress and escalate non-completion
 </li>
 <li>
 CFCC secretariat: Manage CFCC agenda, papers, minutes, and action tracking; present concise compliance MI
 </li>
 </ul>
 
 
 
 
 
 Group Regulatory Affairs Responsibilities
 
 
 <ul>
 <li>
 Group regulatory change framework: Oversee Group horizon scanning; set impact assessment standards and track implementation across Units
 </li>
 <li>
 Regulatory reporting governance: Set Group regulatory reporting tracking controls/QA standards
 </li>
 <li>
 Regulator engagement standards: Define protocols for meetings, approvals, documentation, and commitment tracking across the Group
 </li>
 <li>
 Group inspections and commitments: Coordinate cross‑entity responses to HO regulator reviews; monitor closure of Group actions
 </li>
 <li>
 Licensing governance: Oversee Group processes for licenses/variations and maintain a consolidated obligations/filings register
 </li>
 <li>
 Reputational risk framework: Own the Group Reputational Risk Management Framework, coordinating with key stakeholders to ensure relevant indicators are established and reputational risk checks are embedded in product/client/third‑party processes
 </li>
 <li>
 GRRC secretariat: Coordinate case intake/triage, agenda, minutes, and actions; ensure consistent decision criteria
 </li>
 <li>
 Reporting and MI: Provide clear MI on regulatory engagements, change status, reporting health and findings
 </li>
 </ul>
 
 
 
 
 
 General
 
 
 <ul>
 <li>
 Provide timely, practical, value-added Compliance advisory to business and functional units, including to overseas Compliance teams, where applicable
 </li>
 <li>
 Support the Bank in development and implementation of the Regulatory Compliance and Financial Crime framework, policies and procedures, in partnership with the Group document owners
 </li>
 <li>
 Demonstrate proactive identification and management of key regulatory risks and issues in areas under responsibility
 </li>
 <li>
 Self-identification of compliance related audit issues in areas under responsibility
 </li>
 <li>
 Acceptable rating for audits on Compliance or compliance related issues
 </li>
 <li>
 Closure of outstanding audit issues within stipulated time period or as agreed with Group Audit
 </li>
 </ul>
 
 
 
 
 
 
 Areas of Knowledge, Qualification and Experience
 
 
 
 <ul>
 <li>
 10+ years of experience with regulatory compliance or related risk management
 </li>
 <li>
 Minimum Bachelor degree and certification in compliance related issues
 </li>
 <li>
 Relevant banking experience in compliance and / or risk management
 </li>
 <li>
 Regulatory Compliance related experience is a plus
 </li>
 <li>
 Mature and good communicator.
 </li>
 <li>
 Strong writing and drafting skills.
 </li>
 <li>
 Team player &amp; Self-Motivate
 </li>
 </ul>
 
 
</div>

Regulatory Affairs Officer

IHG Hotels & Resorts

<div>At InterContinental Bahrain, we don&rsquo;t just maintain a building &mdash; we create exceptional experiences. As part of IHG Hotels &amp; Resorts, we live our purpose of True Hospitality for Good and bring to life our service culture of Inspire Incredible every single day.
We are currently seeking a skilled and safety-driven Electrician who takes pride in precision, reliability, and excellence in execution.
<h2 class="jobSectionHeader">Your Day to Day</h2>
As an Electrician, you will play a critical role in ensuring the seamless operation of our luxury property by:<ul><li>
Installing, maintaining, and repairing electrical systems, lighting fixtures, distribution boards, and power circuits.</li><li>
Conducting preventive maintenance in line with IHG engineering standards.</li><li>
Diagnosing and resolving electrical faults efficiently to minimize downtime.</li><li>
Maintaining emergency lighting, generators, and backup power systems.</li><li>
Supporting HVAC, kitchen, laundry, and guest room electrical components.</li><li>
Ensuring compliance with Bahrain&rsquo;s electrical safety regulations and IHG safety standards.</li><li>
Maintaining accurate records in line with quality and audit requirements.</li><li>
Responding promptly to guest and operational maintenance requests.</li><li>
Supporting sustainability initiatives by ensuring energy-efficient operations.</li></ul>
<h2 class="jobSectionHeader">What We Need From You</h2><ul><li>
Technical diploma or certification in Electrical Engineering.</li><li>
Minimum 2&ndash;3 years of experience in electrical maintenance (hospitality experience preferred).</li><li>
Strong troubleshooting and diagnostic capability.</li><li>
Ability to read electrical schematics and technical drawings.</li><li>
Knowledge of power distribution systems, control panels, and generators.</li><li>
Strong commitment to safety and compliance.</li><li>
Flexibility to work shifts, weekends, and public holidays.</li></ul>
<h2 class="jobSectionHeader">What Makes You a Great Fit for InterContinental</h2>
At InterContinental Bahrain, we look beyond technical skills. We value colleagues who:<ul><li>
Champion Possibility &ndash; You proactively identify issues and take ownership.</li><li>
Embrace Empowerment &ndash; You work independently while supporting your team.</li><li>
Invite Discovery &ndash; You remain curious and open to continuous improvement.</li><li>
Demonstrate Insider Expertise &ndash; You understand the importance of precision in a luxury environment.</li><li>
Deliver service with professionalism, respect, and integrity.</li></ul>
<h2 class="jobSectionHeader">Why Join Us?</h2><ul><li>
Be part of a globally recognized luxury brand under IHG Hotels &amp; Resorts.</li><li>
Work in a culture committed to development, engagement, and excellence.</li><li>
Opportunities for growth within InterContinental and across IHG globally.</li><li>
Competitive compensation and colleague benefits.</li></ul>
At InterContinental Bahrain, every detail matters &mdash; because luxury lives in the details.
Apply today and become part of a team that Inspires Incredible.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

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