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it helpdesk agent

Wajda International Technology Services

Duties &amp; Responsibilities (ITIL compliance)<ul><li>Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector.</li><li>24/7 Support</li><li>Support more than 9000 Employee.</li><li>Proficient in both written and spoken Arabic &amp; English language.</li><li>Effective communication skills</li><li>Problem-solving and critical thinking.</li><li>Dealing with difficult customers.</li><li>IT knowledge of computer hardware and software</li><li>Documentation and Knowledge Base.</li><li>Creating and maintaining a knowledge base.</li><li>Generating and maintaining KPI Reports for Helpdesk tickets.</li></ul>Skills &amp; Qualifications:<ul><li>ITIL Foundation</li><li>Health Care system experience</li><li>Customer Service certificate</li><li>Communication Skills</li><li>Reporting skills</li></ul>Important Note: preferred for Bahrainis but open for Expats Job Type: Full-time

IT Helpdesk Agent

VAM SYSTEMS

<div>Job Description 
VAM Systems is currently looking for IT Helpdesk Agent for our Bahrain operations with the following skillsets &amp; terms and conditions:
Required experience: 4 years
Skills<ul><li>
Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector</li><li>
24/7 Support</li><li>
Support more than 9000 Employee</li><li>
Proficient in both written and spoken Arabic &amp; English language</li><li>
Effective communication skills</li><li>
Problem-solving and critical thinking</li><li>
Dealing with difficult customers</li><li>
IT knowledge of computer hardware and software</li><li>
Documentation and Knowledge Base.</li><li>
Creating and maintaining a knowledge base.</li><li>
Generating and maintaining KPI Reports for Helpdesk tickets</li></ul>
Skills &amp; Qualifications<ul><li>
ITIL Foundation</li><li>
Health Care system experience</li><li>
Customer Service certificate</li><li>
Communication Skills</li><li>
Reporting skills</li></ul>
Terms and conditions
Joining time frame: (15 - 30 days)</div>

IT Helpdesk

Computer World S.P.C.

We&rsquo;re looking for a Helpdesk Agent with 4+ years of experience in Helpdesk and Customer Service, preferably within the Healthcare sector.Key Skills:<ul><li>Proficient in Arabic &amp; English (written and spoken)</li></ul><ul><li>Strong communication and customer-handling skills</li></ul><ul><li>Problem-solving &amp; critical thinking</li></ul><ul><li>Ability to deal with difficult customers</li></ul><ul><li>Good IT knowledge of computer hardware &amp; software</li></ul>Qualifications:<ul><li>ITIL Foundation certified</li></ul>If you&rsquo;re passionate about delivering excellent support and service, we&rsquo;d love to hear from you!Job Types: Full-time, Contract Contract length: 12 monthsPay: From BD400.000 per month

Helpdesk Agents

AHK Realty

Job Summary:The Assistant Manager &ndash; Hard Services is responsible for overseeing all technical operations related to MEP and hard services within the facility. This role ensures efficient management of preventive maintenance (PPM), corrective maintenance, and daily complaint resolution while maintaining compliance with safety, quality, and client standards. The position includes supervising technical teams, coordinating subcontractors, and ensuring smooth day-to-day operations across all hard services.Key Responsibilities:1. Operations &amp; Maintenance Management<ul><li>Oversee all hard services including HVAC, electrical, plumbing, firefighting, and mechanical systems.</li><li>Plan, schedule, and supervise Preventive Planned Maintenance (PPM) activities as per OEM and contractual requirements.</li><li>Ensure timely completion of corrective and reactive maintenance tasks.</li></ul>2. Daily Complaints &amp; Helpdesk Coordination<ul><li>Monitor and resolve daily maintenance complaints logged through the helpdesk/CAFMS system.</li><li>Allocate tasks to technicians and follow up to ensure prompt closure of service requests.</li><li>Conduct root-cause analysis for recurring issues and implement corrective actions.</li></ul>3. Team Supervision &amp; Performance<ul><li>Lead, supervise, and support technicians, supervisors, and outsourced teams.</li><li>Conduct toolbox talks, technical guidance, and on-site inspections.</li><li>Evaluate staff performance and ensure adherence to safety and quality standards.</li></ul>4. Contractor &amp; Vendor Management<ul><li>Coordinate with external vendors for specialized maintenance and service contracts.</li><li>Review and validate quotations, work permits, method statements, and risk assessments.</li><li>Ensure contractor work meets specifications and compliance requirements.</li></ul>5. Compliance, Reporting &amp; Documentation<ul><li>Maintain maintenance logs, PPM records, checklists, and asset registers.</li><li>Generate daily/weekly/monthly reports on maintenance performance and KPI achievements.</li><li>Ensure compliance with health, safety, and environmental regulations.</li></ul>6. Budgeting &amp; Resource Management<ul><li>Assist in budget preparation for spare parts, materials, tools, and manpower.</li><li>Monitor inventory levels and ensure optimal stock availability for routine operations.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s Degree / Diploma in Mechanical, Electrical, or related engineering field.</li><li>5&ndash;10 years of experience in Facilities Management, with at least 2&ndash;3 years in a supervisory or assistant manager role.</li><li>Strong technical knowledge of MEP and hard services systems.</li><li>Experience in PPM planning, CAFM systems, and handling daily maintenance complaints.</li><li>Excellent leadership, communication, and problem-solving skills.</li></ul>Key Skills:<ul><li>Hard Services Expertise (HVAC, Electrical, Plumbing, Mechanical)</li><li>PPM Planning &amp; Execution</li><li>Daily Complaint Handling</li><li>CAFM / FM Software (Maximo, Navarise, etc.)</li><li>Team Leadership</li><li>Vendor Management</li><li>Safety &amp; Compliance</li><li>Report Preparation</li></ul>Job Types: Full-time, Permanent

Assistant Manager

Marriott International

<div>Additional Information 
Job Number25191360 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
<div><div><div><div><div><div>Description for Internal Candidates</div> 
<div></div>
</div> 
</div></div></div><div><div><div><div><div>JOB SUMMARY
To directly supervise the cleanliness of the marina area, including members&rsquo; boats and hotel-owned equipment. During peak times of the week, the Marina Harbor Experience Agent will ensure that all members using the pontoon facility are attended to and will assist with mooring boats as they return. As the Marina Harbor Experience Agent, it is their responsibility to uphold high service standards throughout the marina. This role also includes coordinating and supplying all boat trips with required amenities such as fruits, beverages, and equipment. The agent will carry out minor repair and maintenance tasks on the dock and within the marina, including painting, cleaning, and garbage removal from the pontoon area. Marina Harbor Experience Agent will be responsible for tractor driving and boat launching and refilling the boats with proper tracking. The Marina Harbor Experience Agent will be required to work day and night shifts according to operational needs.</div> 
<div>RESPONSIBILITIES
The primary responsibilities of the role include: 

</div> 
<div><ul><li>Perform all tasks as detailed in daily task list</li>
<li>Ensure that marina and equipment is clean on a daily basis according to The Ritz-Carlton Brand Standards</li>
<li>Ensure that members boats are washed down after every use and cleaned once per week, as per boat owner contract</li>
<li>Note and follow up on guest preferences and special requests</li>
<li>Ensure that marina and water sports centre and its equipment, which also includes tractors, compressor etc are left in a clean condition at the end of each day</li>
<li>All breakages and maintenance issues are reported in the marina log book each day, reported to Beach Club Manager and followed up with until resolved.</li>
<li>Maintain pontoons with daily cleaning, repainting when necessary.</li>
<li>Refuel members boats when requested and calculate payment</li>
<li>Ensure that The Ritz-Carlton boat is always fueled and in a clean state for boat tours and trips</li>
<li>Ensure that the Ski Boat is always fueled and clean for ski trips</li>
<li>Ensure that any other boat owned by The Ritz-Carlton is Fueled and Clean ready for operation each day and at all times during the day</li>
<li>Ensure marina workshop is always tidy and keep a correct inventory of all equipment</li>
<li>Ensure that all boats in marina pontoon are secured</li>
<li>Ensure that marina pontoon is always clean and tidy, that all hose pipe is neatly on service pedestals, all service pedestals are clean, fire boxes are cleaned box on inside and outside.</li>
<li>Ensure the tractor is fully maintained and carefully driven inside the premises.</li>
<li>Ensure all the fuel transaction made according to the company policy.</li>
<li>Ensure wet reconciliation report is up to date monthly.</li></ul> 
Water Sports
<ul><li>Handle requests for water sport hire and ensure safety standards are implemented</li>
<li>Take payment and give receipts for all hired equipment</li>
<li>Ensure that The Ritz-Carlton Water sport equipment, which includes the tour boat, is always clean and ready for guests.</li>
<li>All breakages and maintenance issues are reported in the marina log book each day and followed up with until resolved.</li></ul> 

Communication
<ul><li>Ensure that all relevant information is provided to guests and colleagues</li>
<li>Ensure that all communication with guests and colleagues is complete, accurate, engaging and positive.</li>
<li>Maintain confidentiality of all guest information</li>
<li>Attend daily line-ups and communicate all challenges and successes with the rest of the team</li>
<li>Promptly, accurately and consistently report all guest incidents and how they were solved</li>
<li>Attend designated meetings</li>
<li>Act as the point of contact for other departments during the shift for all marina and water sport related issues</li>
<li>Ensure and emphasize prompt solutions and reporting of any guest incidents during the shift. Ensure the that the challenge is escalated to Manager if need be and ensure that all such incidents are discussed in the next line-up and in departmental meeting</li></ul> 
Other
<ul><li>Assist other Sports Club areas as and when needed</li>
<li>Assist with other recreational activities as and when required</li>
<li>Perform all tasks as detailed in daily task list</li>
<li>Maintain cleanliness and tidiness of work area of all times</li>
<li>Participate in related project teams</li></ul> 
</div> 
PROFILE
Experience
<ul><li>Must have a minimum of 2 years Recreation experience and 3 years in a leadership role.</li></ul> 
Education
<ul><li>High School Graduate
<ul><li>Basic First Aid certificate</li></ul></li> 
</ul>Required Skills
<ul><li>Ability to clearly communicate with proper grammar in English to the guests&rsquo; understanding.</li>
<li>Ability to provide legible communication.</li>
<li>2-Years experience in leadership role</li>
<li>1-Year of experience in hotel industry.</li>
<li>Hold a current certification in CPR.</li>
<li>Bahrain Driver&rsquo;s License (heavy vehicle)
<ul><li>Ability to maintain hotel&rsquo;s standards, policies and procedures</li>
<li>Tractor driver</li>
<li>Good command of English language &ndash; spoken</li></ul></li> 
</ul>#LI-NS1</div> 
<div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 
</div>
</div></div></div></div><div><div><div>Same Posting Description for Internal and External Candidates
</div></div></div>At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div> 
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div> 
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Marina Harbour Experience Agent

Bank ABC

<div>
 
 Bank ABC seeks to recruit a Microsoft Platform Lead in the Group Information Technology Infrastructure Department based in our Head Office, in Bahrain.
 
 
 
 
 
 The Microsoft Platform Lead plays an important role in the bank, focusing on leading and promoting the productivity, development, and collaboration through the Microsoft platform, particularly Active Directory, Exchange, Domain Controllers, Microsoft Defender, Microsoft Information Protection, Microsoft Cloud App, Microsoft Endpoint Manager, SharePoint, and other related technologies. The role involves engaging with multiple internal teams and stakeholders, offering expert insights, and steering the comprehensive adoption, governance, and continuous improvement of Microsoft platform to support our strategic objectives effectively.
 
 
 
 
 
 
 
 Responsibilities of the role:
 
 
 
 
 The Microsoft Platform Lead is responsible to design, implement and support various types of Microsoft system and services which enable collaboration, security, mobility, and analytics for the organization. Responsibilities also include system upgrades to the latest release and deployment of latest office automation technologies. Some additional core responsibilities include:
 
 
 
 
 <ul>
 <li>
 Lead the design, implementation, and management of the platform, ensuring alignment with IT goals and industry best practices for the financial service sector.
 </li>
 <li>
 Collaborate with senior stakeholders to gather requirements and define the strategic roadmap for the Microsoft platform enhancements.
 </li>
 <li>
 Collaborate closely with Bank&rsquo;s Cybersecurity team to align architecture, features and roadmap for the Microsoft platform and applications, ensuring that security best practices are integrated into the design, configuration, and implementation process to mitigate threats and safeguard data.
 </li>
 <li>
 Lead the Microsoft application stack for the End User Productivity team including Office 365, SharePoint Online, OneDrive, Endpoint Manager (Intune and Configuration Manager), Teams etc.
 </li>
 <li>
 Coordinate with other technology teams to define and develop Microsoft strategy and deliver results in line with the approved strategy.
 </li>
 <li>
 Oversee Microsoft related activities/tasks to implement including ongoing updates to Office 365 product suite.
 </li>
 <li>
 Determine any major changes to Microsoft applications such as new features or underlying architectural changes that might require testing or infrastructure verification prior to implementation.
 </li>
 <li>
 Lead ongoing activities to leverage the capabilities of Office365 applications and services while increasing adoption and awareness across the bank.
 </li>
 <li>
 Work closely with Group Head of IT Infrastructure and the Productivity Infrastructure &amp; Services Manager to plan, architect, and report on Microsoft cloud migration activities.
 </li>
 <li>
 Ensure that service interruptions caused by Microsoft are investigated and communicated to Management promptly.
 </li>
 <li>
 Ensure that Microsoft platform support resources have appropriate training and access to relevant documentation to resolve user issues.
 </li>
 <li>
 Stay current with Microsoft updates, releases, applications, and emerging technologies, evaluating their potential impact and relevance to the Bank.
 </li>
 <li>
 Ensure continued stability and support for the Microsoft product stack across the bank.
 </li>
 <li>
 Administer corporate cloud mobile device management solution.
 </li>
 <li>
 Assist in developing internal knowledge base and training materials related to Microsoft products.
 </li>
 <li>
 Report high severity problems and any unplanned system outages to Group Head of IT Infrastructure and ensure that the incident management process is followed.
 </li>
 <li>
 Perform root cause analysis on Infrastructure issues and prepare detailed incident reports for high severity problems or as directed by the line manager.
 </li>
 </ul>
 
 
 
 
 
 Other accountabilities include
 
 :
 
 <ul>
 <li>
 Manage, support and mentor Infrastructure administrators and Helpdesk team on platform/products.
 </li>
 <li>
 Manage assigned Infrastructure projects in the role of Project Manager from project inception to closure and ensure project delivery within allocated budget and stipulated timeframes.
 </li>
 <li>
 Act as project lead for additional phases of deployments Group wide covering all aspects of project management including but not limited to scheduling, resource management, budget planning and execution.
 </li>
 <li>
 Provide support and management for other technologies utilized within the Bank to complement and enhance productivity and Microsoft technologies, ensuring seamless integration and optimal performance across the IT ecosystem.
 </li>
 <li>
 Hardening of all applications and Windows Server operating systems supported by Infrastructure team in line with Information Security baseline policies.
 </li>
 <li>
 Infrastructure project management which includes ensuring projects are completed within budgeted guidelines and maintain best practices adhering to industry standards.
 </li>
 <li>
 Provide on-call support as needed, being available 24X7 to promptly address and resolve IT and, as needed, cyber incidents, ensuring minimal disruption to business operations and maintaining the integrity and security of the Microsoft platforms.
 </li>
 <li>
 Maintain order of scheduled maintenance tasks.
 </li>
 <li>
 Develop and maintain technical standards documentation including operational procedures.
 </li>
 <li>
 Perform or assist in troubleshooting and diagnosing production problems; corrects identified problems.
 </li>
 <li>
 Perform system security related tasks as outlined in ABC policies, procedures, and guidelines.
 </li>
 <li>
 Test, Deploy and manage new technologies approved and adopted by the bank.
 </li>
 <li>
 Perform other miscellaneous technical duties as assigned.
 </li>
 <li>
 Provide technical assistance and support to IT teams in global branches as needed.
 </li>
 <li>
 Provide system availability, capacity utilization and other maintenance reports to line manager periodically.
 </li>
 <li>
 Participate in bank&rsquo;s Business Continuity &amp; Disaster Recovery tests.
 </li>
 <li>
 Manage vendors and ensure approved SLAs are followed and reviewed periodically.
 </li>
 </ul>
 
 
 
 
 
 
 Areas of Knowledge, Qualification and Experience
 
 
 
 <ul>
 <li>
 5 - 7 years&rsquo; hands-on experience and thorough understanding of Microsoft 365 platform/products and its features specifically Teams, OneDrive, Exchange Online, SharePoint Online, Viva and Power platforms.
 </li>
 <li>
 Proven experience in leading technical teams and driving successful Microsoft adoption initiatives.
 </li>
 <li>
 Working experience on latest Microsoft Server Operating systems.
 </li>
 <li>
 Bachelor&rsquo;s degree in Cloud Computing, Computer Science Information Technology, or related field.
 </li>
 <li>
 Relevant Microsoft Certifications preferred
 </li>
 <li>
 Knowledge of PowerShell for management of Microsoft services.
 </li>
 <li>
 Strong knowledge of cloud computing principles and experience with Azure Active Directory, Azure Information Protection, and other Azure services.
 </li>
 <li>
 Knowledge of Power BI to present data an advantage.
 </li>
 <li>
 Strong understanding of Microsoft 365 security, compliance and governance features
 </li>
 <li>
 Project Management skills.
 </li>
 <li>
 Practices and methods of systems administration and maintenance
 </li>
 <li>
 Good understanding of network protocols and usability
 </li>
 <li>
 Principles, practices, and techniques in the installation, maintenance and troubleshooting of server hardware and software.
 </li>
 <li>
 Knowledge of generic reporting tools
 </li>
 <li>
 Broad understanding of enterprise IT management processes i.e., Cobit 2019
 </li>
 </ul>
 
 
</div>

Microsoft Platflorm Lead

nineDots.io

<div>
 
 
 Full-Stack Engineer (Recommendation Systems)
 
 
 
 AI Product - Applied Machine Learning - Global Enterprise Impact
 
 
 
 
 
 Join a scaling AI company working at the intersection of enterprise transformation and applied machine learning. You will help build the recommendation backbone behind an AI agent used by Fortune 500 clients across multiple industries. This is a hands-on engineering role focused on real product impact, ML integration, and user-level personalisation.
 
 
 
 
 
 
 The Role
 
 
 
 As a Full-Stack Engineer focused on recommendation systems, you will work across product, engineering, and machine learning teams to design and deliver personalised user experiences inside a platform used at scale. This role blends core full-stack engineering with practical ML integration and a strong focus on secure, compliant delivery.
 
 
 
 
 
 You will work with modern frameworks, build end-to-end features, and optimise algorithms that power coaching, insights, and behaviour change across global organisations.
 
 
 
 
 
 
 What You Will Be Doing
 
 
 <ul>
 <li>
 Building and improving recommendation algorithms that deliver personalised coaching and insights.
 </li>
 <li>
 Developing secure and responsive interfaces using Next.js and React.
 </li>
 <li>
 Creating scalable backend services and APIs using Node.js and Python.
 </li>
 <li>
 Integrating machine learning and LLM-driven models into production systems.
 </li>
 <li>
 Supporting compliance across SOC 2, ISO 27001, and ISO 27018.
 </li>
 <li>
 Working with product and ML teams to convert data signals into user-facing features.
 </li>
 <li>
 Continuously improving model accuracy and feature performance at scale.
 </li>
 <li>
 Supporting platform growth and enterprise-level usage through scalable architecture.
 </li>
 </ul>
 
 
 
 
 
 What You Need To Succeed
 
 
 <ul>
 <li>
 Strong experience in full-stack development.
 </li>
 <li>
 Proficiency in Next.js, React, Node.js, and Python.
 </li>
 <li>
 Experience with recommendation algorithms or ML-powered applications.
 </li>
 <li>
 Familiarity with LLMs, NLP techniques, or model integration.
 </li>
 <li>
 Understanding of secure coding, data protection, and compliance frameworks.
 </li>
 <li>
 Experience integrating with tools like Slack or Microsoft Teams.
 </li>
 <li>
 Comfortable owning features end-to-end in an agile environment.
 </li>
 <li>
 A mindset focused on data-driven, user-level value.
 </li>
 </ul>
 
 
 
 
 
 What&rsquo;s In It For You
 
 
 <ul>
 <li>
 Ownership of core recommendation capabilities.
 </li>
 <li>
 Work with a modern stack and applied machine learning.
 </li>
 <li>
 Competitive salary and a flexible working environment.
 </li>
 <li>
 Impact on systems used by major global enterprises.
 </li>
 <li>
 Equity potential in a high-growth AI company.
 </li>
 <li>
 Collaborative, diverse team building meaningful products.
 </li>
 </ul>
 
 
 
 
 
 Next Steps
 
 
 
 If you are exploring full-stack roles with ML integration and real product impact, we would like to hear from you. Send your CV or get in touch in confidence for more information.
 
</div>

Full-Stack Engineer (Recommendation Systems)

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