it support Jobs in Dubai United Arab Emirates

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it infrastructure specialist

Seattle Aviation Solutions

ResponsibilitiesSalesforce &amp; CRM InfrastructureAdminister and maintain Salesforce platform integrations, including user access, permissions, workflows, and custom objects.Support troubleshooting and optimization of Salesforce and AvSight-related issues (experience with AvSight is preferred but not required).Collaborate with internal stakeholders to scope and implement new Salesforce features or enhancements.IT Systems &amp; Network SupportProvide Tier 1 and Tier 2 support for hardware, desktop systems, printers, network, and software issues across offices and remote users.Configure and maintain network infrastructure (Wi-Fi, firewalls, VPNs, routers) for high availability.Use remote assist technologies to troubleshoot and support staff in different global locations.Perform system diagnostics and routine maintenance to ensure infrastructure stability.Process, Security &amp; DocumentationEnsure compliance with IT security protocols, backup procedures, and data integrity policies.Maintain technical documentation, SOPs, and user guides for recurring issues and onboarding.Identify areas for process automation or system improvement.Collaboration &amp; CommunicationWork closely with the global IT team to resolve escalated issues and provide after-hours coverage for U.S. operations.Support Dubai-based staff and troubleshoot across various platforms, ensuring excellent internal customer service.Communicate effectively in English with both technical and non-technical users.

IT/Salesforce Infrastructure Specialist

Star Bridge Logistic LLC

IT and Technology Specialist Manage and enhance our IT systems and logistics technology.Implement data analytics solutions to improve operations and decision-making.Ensure the security and reliability of our IT infrastructure.

IT and Technology Specialist

Greenfix Property Care

A global beverage company is seeking an IT Network and Systems Specialist to join their team in Dubai. This role involves maintaining the local IT infrastructure, providing support to users in Dubai and China, and working with group IT.

IT Network & Systems Specialist Cloud & Virtualization

Agile Managex Technologies LLC

Location: Dubai, UAE Company: Agile ManageX TechnologiesAbout Agile ManageX TechnologiesAgile ManageX Technologies is a premier provider of IT infrastructure services in Dubai and a trusted partner for businesses across the UAE. We deliver secure, scalable, and innovative solutions, including comprehensive IT infrastructure management, robust cybersecurity, and digital transformation services.Our core expertise includes enterprise IT infrastructure design, cloud-managed IT services, and cybersecurity support. We provide tailored strategies for organizations of all sizes, from startups to large-scale enterprises and government entities across the UAE.Position OverviewWe&rsquo;re looking for an IT Infrastructure Support Engineer to join our Dubai office. The selected candidate will be responsible for maintaining the internal IT infrastructure of our Dubai office while also managing client dispatch support across the UAE.This role requires someone who can handle onsite systems, manage escalated technical issues, and coordinate with field engineers. In the absence of an assigned onsite resource, the engineer will also act as a backup support at client locations when required.Key Responsibilities<ul><li>Provide technical support to end-users via ticketing tools, email, remote access, or phone.</li><li>Troubleshoot hardware, software, network, and system-related issues to ensure minimal downtime.</li><li>Perform installation, configuration, and maintenance of operating systems, applications, and peripheral devices.</li><li>Manage and maintain office IT infrastructure, including servers, switches, routers, firewalls, printers, and end-user devices.</li><li>Monitor and maintain LAN/WAN connectivity, diagnose and resolve VPN issues.</li><li>Administer and manage Active Directory, Microsoft 365, Outlook, and Teams environments.</li><li>Support IT infrastructure components such as laptops, desktops, servers, and networking equipment.</li><li>Troubleshoot and resolve escalated incidents from Level 1 support, ensuring timely resolution.</li><li>Monitor and resolve service tickets within defined SLAs, ensuring proper documentation of each case.</li><li>Create and maintain technical documentation, standard operating procedures, and knowledge base articles.</li><li>Coordinate and dispatch field engineers to client sites across the UAE.</li><li>Act as a backup onsite engineer when client-based resources are unavailable.</li><li>Support deployment and rollout of new applications, tools, and devices across the organization.</li><li>Participate in on-call or shift duties as needed.</li><li>Collaborate with project teams to ensure system stability and smooth operations.</li><li>Proactively monitor system performance and identify opportunities for optimization and automation.</li></ul>Education:<ul><li>Bachelor&rsquo;s Degree in Information Technology, Computer Science, or a related field.</li></ul>Experience:<ul><li>2-3 or 5-7 years (we have 2 position; senior and mid level) of hands-on experience in IT infrastructure support or system administration.</li><li>Experience managing both onsite IT infrastructure and client dispatch coordination preferred.</li></ul>Technical Skills<ul><li>Operating Systems: Windows 10/11, Windows Server (2016/2019).</li><li>Applications: Microsoft 365 suite (Exchange, Teams, SharePoint).</li><li>Networking: DNS, DHCP, TCP/IP, VPN, LAN/WAN troubleshooting.</li><li>Systems Management: Active Directory, Group Policy, and user account management.</li><li>Hardware Support: Laptops, desktops, printers, and peripherals.</li><li>Tools: Experience with ticketing systems (e.g., ServiceNow, Jira).</li><li>Infrastructure: Basic understanding of switches, routers, firewalls, and access points.</li><li>Familiarity with virtualization platforms (VMware/Hyper-V) is a plus.</li><li>Knowledge of data backup, patch management, and security practices.</li></ul>Preferred Certifications<ul><li>CompTIA A+ / Network+</li><li>Microsoft Certified: Modern Desktop Administrator Associate</li></ul>Job Type: Full-timeLicense/Certification:<ul><li>UAE driving license (Required)</li></ul>

IT Infrastructure Support Engineer

Tavily

Own core infrastructure environments (network, security, endpoints, and SaaS) across global offices and cloud environmentsDesign, implement, and maintain resilient network and security architectures (LAN/WAN/VPN, firewalls, access, zero-trust)Troubleshoot complex incidents with a sense of urgency and ownershipContinuously improve system performance and reliability using automation, monitoring, and proactive maintenanceCollaborate cross-functionally with IT, Security, and Automation teams to deliver scalable and secure infrastructureWhat You BringExperience with SaaS ecosystems (Okta, Google Workspace, Slack, etc.)Experience with cloud infrastructure (AWS, GCP)Experience with monitoring and incident management toolsScripting experience in Python or other automation tools (an advantage)Experience managing backup and disaster recovery systems (advantage)Ability to thrive in high-pressure situations and manage multiple prioritiesExperience leading or participating in large-scale, cross-functional IT projects is a strong plusHands-on experience with monitoring and incident response platforms (e.g., Prometheus, Grafana, PagerDuty) and the ability to develop proactive alerting and dashboards

IT & Infrastructure Engineer

Client of Involved Solutions

Define and execute the organisation's IT infrastructure strategy in line with its digital transformation roadmap. Govern relationships with global service providers, ensuring SLA compliance and delivery excellence. Oversee day-to-day infrastructure operations covering data centres, cloud, network, and workplace technologies. Champion automation and AI-driven solutions (AIOps, predictive monitoring, self-healing systems). Optimise infrastructure budgets through effective cost and contract management. Partner with security and digital leaders to ensure compliance, resilience, and innovation across platforms. Lead a small internal governance team while managing large-scale outsourced operations. About you: <ul> <li>15+ years of IT experience, with at least 8 years in senior infrastructure leadership roles.</li> <li>Proven success managing outsourced or global infrastructure service providers.</li> <li>Deep expertise in cloud platforms (AWS, Azure, or GCP), networking, and hybrid environments.</li> <li>Strong knowledge of ITIL, SLA/OLA management, and infrastructure governance.</li> <li>Experience implementing automation, AIOps, or orchestration tools to enhance performance and reduce costs.</li> <li>Excellent stakeholder management, vendor negotiation, and leadership skills.</li> <li>A degree in Computer Science or Engineering; an MBA is preferred.</li> </ul>

Head of IT Infrastructure

BlackStone eIT

BlackStone eIT is seeking a dedicated System Administrator to join our team and play a pivotal role in maintaining, troubleshooting, and optimizing our IT infrastructure. The System Administrator will ensure our systems are running efficiently, securely, and reliably, helping to support our diverse range of operations. Key Responsibilities <ul> <li>Manage and maintain server and network infrastructure, including installation, configuration, and updates.</li> <li>Monitor system performance and health to identify and resolve issues proactively.</li> <li>Implement data backup and recovery solutions to prevent data loss and ensure business continuity.</li> <li>Develop and maintain documentation on system configurations, procedures, and workflows.</li> <li>Provide technical support and guidance to users, assisting them with system-related inquiries.</li> <li>Collaborate with the security team to enforce security protocols and best practices.</li> <li>Stay current with industry trends and emerging technologies to recommend improvements.</li> <li>Participate in scheduled maintenance, upgrades, and migration activities.</li> </ul>

System Admin

Explore 3838+ It infrastructure specialist in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.