area manager operations Jobs in Islamabad

area manager operations

business operations associate Jobs in Islamabad

business operations associate

global operations specialist Jobs in Islamabad

global operations specialist

information technology operations specialist Jobs in Islamabad

information technology operations specialist

it administrator (bpo operations) Jobs in Islamabad

it administrator (bpo operations)

it operations manager

confidentioal

Job Description:Role OverviewWe&rsquo;re launching a new BPO focused on serving SaaS and tech startups with AI-augmented customer support, SDR-as-a-Service, Revenue-as-a-service and account management. As our first IT Administrator, you will be responsible for setting up and managing the technical backbone of our operations, ensuring network reliability, security, and compliance from Day 1.Key Responsibilities&#9679; Network &amp; Connectivity&#9675; Set up and maintain dedicated fiber internet with static IP.&#9675; Ensure VPN implementation and manage secure VoIP/softphone systems.&#9675; Monitor uptime, bandwidth, and redundancy (backup line, failover).&#9679; System Security&#9675; Deploy and manage endpoint security (antivirus, firewall, Bitdefender/Microsoft Defender).&#9675; Enforce endpoint security and basic device management using Google Workspace or Microsoft 365 tools.&#9675; Handle data backup, access control, and device monitoring.&#9679; Hardware &amp; Infrastructure&#9675; Procure and configure laptops, noise-cancelling headsets, routers, UPS/power backup.&#9675; Support day-to-day IT issues for staff (troubleshooting, upgrades, patching).&#9679; Compliance &amp; Licensing&#9675; Ensure systems are client-ready (role-based access, VPN logs, device security).&#9675; Maintain audit-ready IT documentation (system configurations, access logs, incident reports).&#9675; Implement data backup and recovery procedures aligned with client compliance expectations.&#9675; Ensure secure onboarding/offboarding of employees (access revocation, credential management).&#9679; SaaS &amp; Collaboration Tools&#9675; Administer Google Workspace, CRM, dialer, and other SaaS subscriptions.&#9675; Support integration of AI-assisted tools for workflows.Qualifications&#9679; Bachelor&rsquo;s degree in Computer Science, IT, or related field.&#9679; 2&ndash;4 years&rsquo; experience in IT support/admin (BPO or SaaS company experience preferred).&#9679; Strong knowledge of network setup, VoIP/dialers, firewalls, and cloud tools.&#9679; Hands-on with VPNs, endpoint protection, and data security best practices.&#9679; Problem solver with ability to support a fast-paced startup environment.&#9679; Candidates who can share examples of past IT projects (e.g., network setups, VoIP configurations, security policies, or IT documentation they&rsquo;ve prepared and can explain) will be preferred.What We Offer&#9679; Market-competitive salary with potential for growth as the company scales.&#9679; Focus on continuous learning and professional development in IT, SaaS, and BPO operations.&#9679; Early-stage startup environment where you&rsquo;ll play a hands-on role and have real ownership.&#9679; Direct exposure to global SaaS clients and top-tier tools, building international experience.Job Type: Full-timeWork Location: In personJob Type: Full-timeWork Location: In person

IT Administrator (BPO Operations)

VLINQ DIGITAL (PRIVATE) LIMITED

We are seeking an experienced and proactive Senior IT Support Executive to oversee daily IT operations, manage support activities, and ensure system reliability across the organization. The ideal candidate will have a strong technical background and the ability to lead and support junior IT staff.Key Responsibilities:<ul><li>Manage and resolve complex hardware, software, and network issues.</li><li>Provide technical guidance and mentorship to junior IT support staff.</li><li>Oversee installation, configuration, and maintenance of IT systems, servers, and peripherals.</li><li>Ensure smooth functioning of LAN/WAN, VPN, and internet connectivity.</li><li>Manage user access controls, security configurations, and system backups.</li><li>Coordinate with vendors and external support teams for issue resolution.</li><li>Monitor IT infrastructure performance and implement preventive maintenance.</li><li>Maintain updated documentation of IT assets, incidents, and solutions.</li><li>Ensure compliance with IT policies, data security standards, and company guidelines.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>3&ndash;5 years of hands-on experience in IT support and infrastructure management.</li><li>Strong knowledge of Windows/Mac OS, Active Directory, Office 365, and networking protocols.</li><li>Experience with server administration, firewalls, and data backup systems.</li><li>Excellent troubleshooting, communication, and organizational skills.</li></ul>Preferred Skills:<ul><li>Certifications such as CCNA, MCSA, CompTIA Network+, or equivalent.</li><li>Experience with cloud-based tools (AWS, Azure) and remote support platforms.</li><li>Strong analytical skills with the ability to handle critical incidents under pressure</li></ul>Job Type: Full-timeWork Location: In person

Sr IT Support Executive

easypaisa digital bank

<div>
 
 
 Position Summary:
 
 To continually align mobile banking technology services to the changing business needs by identifying and implementing improvements to the mobile banking technology services. Manage technology solutions and services development.
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 <ul>
 <li>
 To deliver comprehensive IT operational services, in addition to administration, maintenance and smooth operations of Branchless Banking Mobile Financial services. Monitoring and operations of the system and its interfaces to ensure service targets. Focus of minimizing potential problems and incidents, preventing issues from escalating and recurring and driving incidents counts. Compliance to IS and SBP controls.
 </li>
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 Monitoring Easy paisa Branchless Banking Transactions, third Party servers like OPS, BVMT, AKSA etc. and perform
 </li>
 <li>
 Operational and maintenance activities.
 </li>
 <li>
 Mange third party Application Server, Patch deployment, Creating/operating test instance/environment setup.
 </li>
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 Investigation of different transactions of Easy paisa, BVMT and OPS in case of any malfunctioned occur.
 </li>
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 New queries creation and modification of made queries related To third party systems.
 </li>
 <li>
 Technical support and facilitation for audits.
 </li>
 <li>
 Patch promotion and post activity testing.
 </li>
 <li>
 Coordinate with vendors to resolve issues &amp; for the other on-going projects.
 </li>
 <li>
 Activities to implement SBP and IS controls and policies.
 </li>
 <li>
 Management and readiness of DR activity and environment.
 </li>
 <li>
 LD calculation and discussion with vendors.
 </li>
 <li>
 PO &amp; PRs for operations system and services.
 </li>
 <li>
 Proactive efforts for keeping Production systems uptime as per decided KPI.
 </li>
 <li>
 1st &amp; 2nd level investigation.
 </li>
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 Issue resolution on minimum TAT.
 </li>
 <li>
 Coordination with Vendor and internal stakeholders.
 </li>
 <li>
 To keep DR &amp; HA environments readiness.
 </li>
 <li>
 To actively involve for DR &amp; HR related activities.
 </li>
 <li>
 Project cut over assignment.
 </li>
 <li>
 Maintain operational efficiency.
 </li>
 <li>
 Incumbent shall be responsible to adhere by Telenor Microfinance Bank Behaviours (Be Respectful, Keep Promises, Always Explore and Create Together) in all aspects of his/her work conduct.
 </li>
 <li>
 The incumbent shall be responsible to adhere by easypaisa bank limited Behaviours (Be Respectful, Keep Promises, Always Explore and Create Together) in all aspects of his/her work conduct.
 </li>
 <li>
 Responsible for managing compliance risk &lsquo;inherent&rsquo; in their day-to-day activities, processes, and systems for which you are accountable. This includes the responsibility of business lines to own, develop, and update systems, policies, processes, and procedures to manage compliance risks inherent in their day-to-day activities.
 </li>
 </ul>
 
 
 
 
 
 Knowledge and Experience
 
 
 
 
 Education:
 
 Bachelor&rsquo;s Degree in Telecom/ IT.
 
 
 
 Experience:
 
 At least 3 years of experience.
 
 
 
 Behavioral Skills &amp; Competencies:
 
 
 <ul>
 <li>
 The candidate will be responsible for all aspects related to establishing best practices for monitoring.
 </li>
 <li>
 Candidate will be responsible for managing complete IT portfolio.
 </li>
 <li>
 The candidate will ensure that all activities within the team are managed as per the defined frameworks and best practices.
 </li>
 </ul>
 
 
</div>

AM Site Reliability Engineering

Core Purpose: Owns the delivery performance of services, ensuring SLA/KPI compliance, service governance, risk control, and client satisfaction. Acts as the operational bridge between clients, internal teams, and partners, driving excellence in IT service delivery across global accounts.Responsibilities1. Service Governance &amp; Client Engagement<ul><li>Lead Monthly/Quarterly Service Reviews with clients, presenting SLA dashboards, incident trends, and improvement plans.</li><li>Maintain governance frameworks for each account &mdash; ticket performance, resource utilization, risk registers, and service roadmaps.</li><li>Partner with Client Success Managers to ensure service performance aligns with client expectations.</li></ul>2. Operational Oversight<ul><li>Govern daily service delivery operations across accounts (Hands &amp; Feet dispatch, field services, infra rollouts, support).</li><li>Ensure SLA/KPI compliance across incidents, requests, and problem management.</li><li>Oversee knowledge base usage, playbooks, and escalation workflows.</li></ul>3. Escalation &amp; Risk Management<ul><li>Act as escalation bridge between client stakeholders, engineers, and internal finance/ops teams.</li><li>Lead incident reviews, drive root-cause analysis (RCA), and ensure corrective/preventive actions are implemented.</li><li>Proactively identify risks (capacity, resource, compliance) before they impact service delivery.</li></ul>4. Resource &amp; Vendor Coordination<ul><li>Coordinate resource allocation with internal teams and global partner networks.</li><li>Manage subcontractors/vendors for service delivery, ensuring compliance and SLA performance.</li><li>Balance resource load between steady-state delivery and project activities.</li></ul>5. Reporting &amp; Financial Alignment<ul><li>Provide structured reporting: weekly/monthly dashboards, SLA trends, cost vs budget, margin tracking.</li><li>Support commercial teams in identifying service improvement opportunities tied to renewals or expansions.</li><li>Monitor service profitability &mdash; utilization, field travel, penalties, and cost leakage.</li></ul>6. Continuous Service Improvement (CSI)<ul><li>Drive ongoing improvement initiatives &mdash; automation, process refinement, knowledge management.</li><li>Benchmark against industry best practices (ITIL, ISO, client requirements).</li><li>Promote a culture of proactive service delivery and operational excellence.</li></ul>REQUIREMENTS (MUST HAVE /MANDATORY)&middot; 8&ndash;10 years of experience in IT service delivery governance, with 5+ years in SLA-driven environments.&middot; Proven record of managing enterprise client accounts across multiple regions.&middot; Strong knowledge of ITIL processes (incident, problem, change, request).&middot; Demonstrated capability in escalation management and RCA/SIP.&middot; Excellent communication and client-facing presentation skills.&middot; Ability to coordinate cross-functional and multi-vendor teamsREQUIREMENTS (NICE TO HAVE / PREFFERED)&middot; ITIL Intermediate/Expert certification.&middot; Experience with enterprise ITSM platforms (ServiceNow, Remedy, Jira Service Management).&middot; Familiarity with dispatch/field engineering models and global subcontractor networks.&middot; Financial acumen &mdash; understanding of cost, margin, and commercial levers.&middot; Prior experience with global IT services/consulting companies.Job Type: Full-timeWork Location: In person

Service Delivery Manager

Creativelogicx

CHI Technologies (Pvt) Ltd

Position: Junior IT Manager Location: Islamabad (On-site) Experience Required: Minimum 1 to 2 Years Industry Preference: Experience in Healthcare technology/products is a plusAbout CHI Technologies: CHI Technologies is at the forefront of developing healthcare technology solutions designed to improve patient care, clinical efficiency, and digital healthcare experiences. We believe in creating intuitive, human-centered interfaces that make a real impact.Role Overview: We are looking for a motivated and detail-oriented Junior IT Manager to support our IT infrastructure, cybersecurity operations, and compliance initiatives. This role is ideal for someone who is passionate about technology, security, and continuous learning.Key Responsibilities: IT Infrastructure &amp; Network Support<ul><li>Assist in maintaining servers, networks, firewalls, and VPN configurations</li><li>Monitor system performance and escalate issues when needed</li><li>Support IT device installation, configuration, and troubleshooting</li></ul>Security Operations<ul><li>Monitor SIEM, IDS/IPS, and firewall logs for potential threats</li><li>Assist in analyzing alerts and identifying false positives</li><li>Support incident response activities and documentation</li></ul>Compliance (ISO 27001 &amp; HIPAA)<ul><li>Help ensure adherence to IT/security policies and standards</li><li>Support audit preparation and evidence collection</li><li>Assist in maintaining compliance documentation</li></ul>Vulnerability &amp; Risk Management<ul><li>Perform routine vulnerability scans</li><li>Track remediation progress and support risk reporting</li></ul>User &amp; Access Management<ul><li>Assist in user account creation, permission reviews, and MFA management</li><li>Maintain least-privilege access principles</li></ul>Backup &amp; Disaster Recovery<ul><li>Support regular backup operations and integrity checks</li><li>Assist in business continuity and recovery planning</li></ul>Asset &amp; Vendor Management<ul><li>Maintain inventory of IT assets, licenses, and tools</li><li>Assist in coordination with vendors and service providers</li></ul>Training &amp; Awareness<ul><li>Support delivery of IT and cybersecurity awareness materials</li><li>Promote best practices across the organization</li></ul>Requirements: &#9989; Good knowledge of networking, servers, and operating systems&#9989; Understanding of cybersecurity fundamentals&#9989; Familiarity with ISO 27001 or HIPAA&#9989; Strong analytical and troubleshooting skills&#9989; Good communication and documentation abilities&#9989;Willingness to learn and grow in IT &amp; security fields&#9989; Experience in the healthcare industry is a plusWhat We Offer:<ul><li>Career growth in IT and cybersecurity</li><li>Exposure to enterprise-grade tools and standards</li><li>Supportive team environment</li><li>Opportunities for continuous learning and certifications</li></ul>To Apply: Send your resume and portfolio to hr@cognitivehealthintl.com with the subject line: &quot;Junio IT Manager &ndash; Islamabad&quot;Job Type: Full-timeWork Location: In person

Junior IT Manager

<div>
 
 Introduction
 
 
 
 Hiring manager and Recruiter should collaborate to create the relevant verbiage.
 
 
 
 Your Role And Responsibilities
 
 
 
 The Complex Project Manager for Enterprise Transformation is an experienced professional responsible for managing IBM's most complex programs and projects. They possess the expertise to deliver successful solutions for intricate IT, business, and client requirements. This role requires building partnerships with clients, vendors, and subcontractor organizations to ensure client needs are met and customer satisfaction is achieved. The Complex Project Manager serves as the primary point of contact for client needs, requirements, and expectations regarding IBM team operations. They manage contractual costs, schedules, and deliverables, ensuring the delivery organization meets its commitments. In addition, they support the Project Executive in identifying growth opportunities and contract prof
 
 
 
 Preferred Education
 
 
 
 Master's Degree
 
 
 
 Required Technical And Professional Expertise
 
 
 
 The Complex Project Manager for Enterprise Transformation is an experienced professional responsible for managing IBM's most complex programs and projects. They possess the expertise to deliver successful solutions for intricate IT, business, and client requirements. This role requires building partnerships with clients, vendors, and subcontractor organizations to ensure client needs are met and customer satisfaction is achieved. The Complex Project Manager serves as the primary point of contact for client needs, requirements, and expectations regarding IBM team operations. They manage contractual costs, schedules, and deliverables, ensuring the delivery organization meets its commitments. In addition, they support the Project Executive in identifying growth opportunities and contract prof
 
 
 
 Preferred Technical And Professional Experience
 
 
 
 
 Hiring manager and Recruiter should collaborate to create the relevant verbiage.
 
</div>

09045711-Complex Project Manager

Explore 691+ It operations manager in Islamabad this November. Find roles across top companies and apply now to boost your career.

691 it operations manager jobs IN Islamabad

IT Administrator (BPO Operations)

Sr IT Support Executive

AM Site Reliability Engineering

Service Delivery Manager

Service Delivery Manager

Junior IT Manager

09045711-Complex Project Manager