associate manager - operations Jobs in Lahore Pakistan

associate manager - operations

business operations associate Jobs in Lahore Pakistan

business operations associate

it manager

operations manager Jobs in Lahore Pakistan

operations manager

: lms operations manager Jobs in Lahore Pakistan

: lms operations manager

it operations manager

Sharp Brains Limited

Sharp Brains, a global IT services and field support company, is hiring an experienced Service Delivery Manager / Project Manager to lead IT support operations, manage enterprise clients, and ensure world-class service delivery across multiple regions.You&rsquo;ll oversee daily IT service operations, engineer dispatch, SLA compliance, and project delivery &mdash; while driving operational excellence and customer satisfaction.Key Responsibilities<ul><li>Lead end-to-end delivery of managed IT and field services, ensuring SLA &amp; KPI targets.</li><li>Plan and manage IT infrastructure or support projects (network, servers, endpoints).</li><li>Supervise local and remote teams of engineers and vendors.</li><li>Track incidents, changes, and escalations using ServiceNow or similar ITSM tools.</li><li>Conduct service reviews, generate performance reports, and handle client communication.</li><li>Identify process improvement and service-growth opportunities.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in IT, Engineering, or related field.</li><li>5+ years&rsquo; experience in IT service delivery or project management.</li><li>Hands-on with ServiceNow or similar ITSM platforms.</li><li>Proven leadership and client-facing communication skills.</li><li>Knowledge of ITIL processes (Incident, Change, Problem).</li><li>PMP, PRINCE2, or ITIL certification preferred.</li></ul>Why Join Sharp Brains<ul><li>Global exposure working with clients across the UK, EU, and Middle East.</li><li>Competitive salary, bonuses, and clear growth path.</li><li>Collaborative culture focused on results, ownership, and performance.</li></ul>Job Type: Full-timePay: Rs250,000.00 - Rs300,000.00 per monthExperience:<ul><li>Project Managment : 5 years (Required)</li><li>Customer Support: 5 years (Required)</li></ul>Work Location: In person

Project Manager

Premier Industrial Chemicals Mfg. Co. (Pvt) Ltd.

Job Summary:We are looking for a qualified and experienced MSIT Manager to lead and manage the IT operations at our Premier Group Head Office. The ideal candidate will oversee IT infrastructure, data security, software systems, and digital transformation initiatives that enhance business efficiency and productivity.Key Responsibilities:<ul><li>Manage and maintain the company&rsquo;s IT infrastructure, networks, and systems.</li><li>Supervise IT staff and ensure timely technical support for all departments.</li><li>Implement and monitor cybersecurity measures and data backup systems.</li><li>Coordinate with vendors for system installation, maintenance, and upgrades.</li><li>Oversee software management, ERP systems, and database operations.</li><li>Ensure compliance with IT policies, standards, and data protection laws.</li><li>Troubleshoot system and network issues to ensure minimal downtime.</li><li>Prepare regular IT performance and security reports for management.</li><li>person should be responsible for all system and IT related issues and infrastructure development.</li></ul>Job Type: Full-timeEducation:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>relevant: 10 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

MSIT Manager (Management System and Information Technology)

ICE Consulting - Managed IT & Cybersecurity for Life Sciences

<div>
 
 
 Who We Are
 
 
 
 ICE Consulting is a privately owned, leading
 
 Managed IT Services Provider (MSP)
 
 established in
 
 1996
 
 . We specialize in delivering comprehensive IT support services, including
 
 Network &amp; Security
 
 ,
 
 UNIX/Linux &amp; Windows Engineering
 
 ,
 
 System &amp; Database Administration
 
 ,
 
 Help Desk Support
 
 ,
 
 VoIP Support
 
 , and
 
 complete IT infrastructure management
 
 .
 
 
 Our clients&mdash;small to mid-sized enterprises&mdash;depend on us for secure, efficient, and scalable technology solutions.
 
 
 We are seeking a
 
 hands-on, strategic, and people-focused Service Desk Manager
 
 to join our
 
 Asia Office in Lahore
 
 . This role will lead global support operations, manage the Asia-based Help Desk team, and ensure world-class service delivery for ICE Consulting&rsquo;s international clients.
 
 
 
 
 
 
 Job Summary
 
 
 
 The
 
 Service Desk Manager
 
 will oversee
 
 IT support operations
 
 in a fast-paced
 
 Managed Service Provider (MSP)
 
 environment. The role includes managing a
 
 24/7 Help Desk team
 
 , coordinating with
 
 onsite engineers in the U.S.
 
 , ensuring SLA compliance, maintaining service quality, and improving operational efficiency through ITIL-aligned practices.
 
 
 The ideal candidate is technically sound, process-oriented, and an excellent people manager with strong leadership and communication skills.
 
 
 
 Key Responsibilities
 
 
 
 
 1. Service Delivery Management
 
 
 <ul>
 <li>
 Manage end-to-end service delivery for assigned global clients, ensuring SLA compliance and customer satisfaction.
 </li>
 <li>
 Coordinate with onsite, systems, and network teams to deliver seamless client support.
 </li>
 <li>
 Serve as an escalation point for service-impacting incidents, ensuring timely resolution and transparent communication.
 </li>
 <li>
 Conduct periodic service reviews and present KPIs, performance metrics, and improvement initiatives.
 </li>
 <li>
 Collaborate with Project Managers to review and refine all client communications before release.
 </li>
 </ul>
 
 
 2. Team &amp; Resource Management
 
 
 <ul>
 <li>
 Lead and manage the
 
 Lahore-based Help Desk team
 
 , working closely with
 
 U.S.-based onsite engineers
 
 .
 </li>
 <li>
 Plan staffing schedules, allocate resources based on ticket volume, and ensure balanced workload distribution.
 </li>
 <li>
 Monitor ticket queues, shift coverage, and performance metrics to maintain high service standards.
 </li>
 <li>
 Provide coaching, mentoring, and training to develop team members&rsquo; technical and customer service skills.
 </li>
 </ul>
 
 
 3. Client Onboarding &amp; Offboarding
 
 
 <ul>
 <li>
 Oversee the full client onboarding lifecycle, including IT discovery, documentation, provisioning, and communication plans.
 </li>
 <li>
 Manage secure and efficient client offboarding processes with proper documentation and asset recovery.
 </li>
 <li>
 Partner with engineering and project teams to ensure seamless transitions and client satisfaction.
 </li>
 </ul>
 
 
 4. Compliance &amp; Audit Support
 
 
 <ul>
 <li>
 Assist clients with gathering documentation for audits and compliance requirements (SOC 2, HIPAA, HITRUST, FDA, etc.).
 </li>
 <li>
 Ensure internal processes and communication align with industry standards and regulatory expectations.
 </li>
 </ul>
 
 
 5. Quality Assurance &amp; Process Improvement
 
 
 <ul>
 <li>
 Conduct QA reviews of service tickets and client communications to ensure technical accuracy and service quality.
 </li>
 <li>
 Track performance metrics (KPIs, CSAT, SLA) to identify improvement areas.
 </li>
 <li>
 Enforce consistent use of templates, documentation standards, and internal knowledge base updates.
 </li>
 </ul>
 
 
 6. ITIL &amp; Governance
 
 
 <ul>
 <li>
 Apply ITIL best practices across incident, request, change, and problem management processes.
 </li>
 <li>
 Use ITSM platforms (e.g.,
 
 ConnectWise
 
 ) for service delivery, reporting, and governance.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 Minimum
 
 5 years of Tier II end-user support experience
 
 , with at least
 
 3 years in a managerial or supervisory role
 
 .
 </li>
 <li>
 Bachelor&rsquo;s degree in
 
 Computer Science, Information Technology, or related field
 
 .
 </li>
 <li>
 Proven experience leading support teams in an
 
 MSP or IT services environment
 
 .
 </li>
 <li>
 Strong technical knowledge of
 
 Windows (7&ndash;11), macOS, mobile devices
 
 , and
 
 cloud platforms (O365, Gmail)
 
 .
 </li>
 <li>
 Experience with
 
 Microsoft Intune, Google Workspace, VMware Workspace ONE, and JAMF
 
 for device management.
 </li>
 <li>
 Familiarity with
 
 MDM tools, endpoint security solutions, SSO/MFA platforms (Okta, OneLogin)
 
 , and
 
 VoIP systems (RingCentral, Vonage)
 
 .
 </li>
 <li>
 Excellent leadership, documentation, and communication skills for managing cross-functional global teams.
 </li>
 </ul>
 
 
</div>

Service Desk Manager

Lanop Consultants Pvt Ltd

PFOC is seeking a dynamic and experienced IT Manager to lead our technology operations and ensure the reliability, security, and efficiency of our IT systems. The ideal candidate will have strong leadership abilities, hands-on technical expertise, and a passion for innovation.Key Responsibilities:Lead, mentor, and manage the IT team to deliver consistent, high-quality support and solutions.Oversee and administer Microsoft 365, Intune, Azure AD, and related cloud services.Manage Zoho integrations across departments and ensure seamless system workflows.Maintain and optimize IT infrastructure, including servers, networks, VPNs, firewalls, and endpoints.Implement and monitor cybersecurity protocols, including antivirus, data encryption, MFA, and compliance standards.Ensure reliable data backup and disaster recovery strategies.Oversee IT asset management, procurement, and vendor relationships.Support business applications, cloud migration projects, and system upgrades.Develop IT policies, documentation, and standard operating procedures.Collaborate with department heads to align technology with business goals.Required Skills &amp; Qualifications:Proven experience (3+ years) in an IT leadership or management role.Strong expertise in:Microsoft 365 Administration &amp; Intune MDMAzure AD / Active DirectoryZoho Suite &amp; API IntegrationsWindows Server &amp; Network ManagementCloud Platforms (Azure, AWS, or Google Cloud)Cybersecurity Tools &amp; Risk ManagementFirewalls (Fortinet, Sophos, Cisco, etc.) and Endpoint SecurityKnowledge of PowerShell scripting, automation, and system monitoring tools.Excellent troubleshooting, communication, and project management skills.Ability to lead IT initiatives and drive digital transformation.Why Join PFOC?At PFOC, we&rsquo;re committed to empowering our teams with the latest technology, continuous learning, and a supportive environment. You&rsquo;ll play a key role in shaping our IT strategy and driving innovation across the organizationJob Type: Full-timePay: From Rs100,000.00 per monthWork Location: In person

IT Manager

Sharp Brains Ltd

IT _ Recruitment_Service Delivery ExecutiveWe are looking for a Service Delivery Executive to manage and oversee day-to-day service operations, ensuring smooth coordination between clients, engineers, and internalteams. The ideal candidate will have strong communication, coordination, and multitasking skills to ensure service quality and timely delivery.Key Responsibilities: Act as the primary point of contact between clients and the service delivery team.Coordinate engineer dispatch for on-site tasks (SLA / NBD / project-based calls).Ensure timely task completion, reporting, and documentation.Track and monitor ongoing recruitment tickets through internal systems.Monthly attendance for Full-Time-Employee on Contracts.Maintain daily communication with IT engineers and clients to ensure smooth service flow.Prepare daily, weekly, and monthly reports.Escalate and resolve operational issues promptly.Support the recruitment team in aligning available IT engineers as per service requirements.Requirements:<ul><li>Bachelor&rsquo;s degree in BS-CS, BS-IT, BBA or a related field.</li><li>1&ndash;3 years of experience in service delivery, operations, or coordination (Must in IT).</li><li>Resource Coordination Between ( IT Engineers, Backup Technical Support and Full-Time-Employee as IT Engineers and IT contractors).</li><li>Proficient in MS Excel, Google Sheets.</li><li>Ability to multitask, prioritize, and work in a fast-paced environment and Excellent problem-solving and follow-up skills.</li></ul>Interpersonal SkillsStrong written and verbal communication skills (English proficiency required).Job Type: Full-timePay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

IT Service Operations Executive

ibex

<div>
 The person holding this position will be responsible of managing the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services throughout the IBEX enterprise. Their main goals are to follow incident management protocols and restore provided IT services to normal operation as quickly as possible with the least impact on the business or the user as well as present technical-to-business translated reported to clients.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Ensure that the incidents and resolutions are properly executed and documented.
 </li>
 <li>
 Work on other projects/issues of low to medium complexity as assigned.
 </li>
 <li>
 Communicate with clients and partners to ensure clarity and uniformity in relaying any hindrance of operating procedures and processes via notifications.
 </li>
 <li>
 Triggers and ensures Management or Technical Escalation in case of technical crisis with close follow up on the escalation and continuous communication.
 </li>
 <li>
 He/she debriefs in real time and reports to management on the incident resolution.
 </li>
 <li>
 Provides a technical and customer impact analysis of every incident to set the appropriate incident priority, escalates blocking issues, and cooperates with Service Management and Account managers to support and provide problem direction to the technical teams.
 </li>
 <li>
 Continuously informs all stakeholders on the status of their problem through Incident Notification.
 </li>
 <li>
 Ensures and follows up SLA and pushes for a short MTTR (Mean Time to Repair) to reduce client impact.
 </li>
 <li>
 Draft and relay technically written reports for both business and technical audiences.
 </li>
 <li>
 Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications); ensuring and applying essential updates &amp; fixes.
 </li>
 <li>
 Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols).
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Minimize Downtime/Maximize Uptime
 </li>
 <li>
 Frequency of Preliminary Incident Reports
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or above in Information Technology, Computer Science, Software Engineering or related field(s).
 </li>
 <li>
 Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Technical writing skills.
 </li>
 <li>
 Ability to facilitate, drive, orchestrate, and lead large diverse groups.
 </li>
 <li>
 Ability to understand and take charge of ongoing incidents and drive them towards resolution.
 </li>
 <li>
 Willingness to learn and grow.
 </li>
 <li>
 Able to handle crisis-situations and define priorities under pressure but within fixed procedures.
 </li>
 <li>
 General technical knowledge in Mobile Access, Core IT/Telco, software and services.
 </li>
 <li>
 Good analytical skills.
 </li>
 <li>
 Strong grasp on basic to intermediate computing/networking concepts.
 </li>
 <li>
 Ability to translate technical concepts into clear business driven reports detailing computing/disaster and other factors affected usual business operations.
 </li>
 <li>
 Due to the nature of this work, must be able to work unconventional shifts (on call/afterhours/weekends).
 </li>
 <li>
 Strong grasp of ITIL (Information Technology Infrastructure Library).
 </li>
 <li>
 Ability to coordinate with team(s) of different skill set to share and obtain technical information.
 </li>
 <li>
 Ability to interact with senior management, external client organizations and vendors.
 </li>
 <li>
 Strong organizational skills, attention to detail and flexibility to multi-task across tasks with varying deadlines.
 </li>
 <li>
 Ability to comprehend Native North American, British or Neutral Language Accents.
 </li>
 <li>
 High energy, self-starter with bias for action and sense of urgency to deliver results.
 </li>
 <li>
 Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data.
 </li>
 </ul>
</div>

IMG/CMG Analyst

Bazaar General Trading

Company Overview: IT and digital solutions company providing services in software development, AI, digital marketing, and automation systems. We are looking for a General Manager to oversee operations, strategy, and team performance at our Pakistan branch in Lahore.Job Description: The General Manager will lead daily operations, manage cross-functional teams, and ensure alignment with Analytica&rsquo;s strategic goals. The role requires strong leadership, business acumen, and the ability to drive productivity across departments including HR, sales, and technical development.Key Responsibilities:<ul><li>Oversee and manage all operations of the Pakistan office.</li><li>Develop and execute business strategies aligned with company objectives.</li><li>Lead and monitor department heads (HR, Sales, Technical, Marketing).</li><li>Ensure smooth project execution, reporting, and performance tracking.</li><li>Maintain communication and coordination with the UAE headquarters.</li><li>Manage budgeting, expenses, and performance KPIs.</li><li>Foster a results-driven, professional, and positive work culture.</li></ul>Requirements:<ul><li>Gender: Male candidates only.</li><li>Education: MBA/BBA or equivalent degree in Business Management or a related field.</li><li>Experience: 6&ndash;10 years in a senior management or leadership role (preferably in IT, software, or digital sectors).</li><li>Excellent communication, strategic planning, and leadership skills.</li><li>Strong understanding of business operations, project management, and HR coordination.</li><li>Proven ability to manage teams and deliver results under pressure.</li></ul>Benefits:<ul><li>Competitive salary with performance-based incentives.</li><li>Leadership role in a growing international tech company.</li><li>Professional and innovative work environment.</li><li>Offer letter will be issued upon successful interview selection.</li></ul>Location: Lahore, Pakistan.Job Type: Full-time

General Maager

Explore 1350+ It operations manager in Lahore Pakistan this November. Find roles across top companies and apply now to boost your career.