project manager

sales manager

operations manager

customer success manager

it support engineer

it service delivery manager

Intertec Softwares

A leading IT services provider in Dubai is seeking a Technical Service Delivery Manager (Arabic-speaking) to oversee the delivery of IT Managed Services. The ideal candidate should have 18 years in IT with 7 years in senior service delivery roles, strong technical skills, and a proven ability to manage client relationships. Engagement includes managing service delivery, compliance, and governance, while handling escalations diplomatically. This full-time position offers competitive monthly compensation of AED 30,000 - 32,000.<img src="https://www.jobg8.com/Tracking.aspx?zVcfVDlfDott5uBMFFcQ4XNb2yTSeBecs" width="0" height="0" />

Arabic-Speaking IT Infra Service Delivery Lead - Dubai

Boskalis

How you can make your markThe IT Delivery Manager provides on-the-ground leadership for our Abu Dhabi IT teams. This pivotal role ensures consistent delivery throughput, high-quality standards, and strong engagement with local and global stakeholders. You will act as deputy for Papendrecht-based team managers, working closely with IT Services, IT Data Services, IT Cyber Risk Management, IT Support, and local service/infra teams. The Abu Dhabi IT team currently consists of over 40 members and continues to grow.Your Responsibilities As An IT Delivery Manager AreLead and coach Abu Dhabi IT teams on behalf of the team manager responsible.Foster communities of practice (Applications, Data, Automation, QA/Testing, DevOps) to standardize ways of working.Manage dependencies across teams and with Papendrecht, track delivery predictability and value realization.Act as Business Relations Manager for Building 7 organization.Coordinate with external vendors and partners to ensure seamless service delivery.Act as local incident commander for major application/platform incidents.Handle day-to-day tasking and prioritization for Abu Dhabi teams on behalf of the team manager responsible.Your qualitiesYou can make your mark as IT Delivery Manager if you have:Education And ExperienceBachelor s degree in IT, Computer Science, Engineering, or equivalent experience.Minimum of 5+ years in IT delivery, with at least 2+ years leading cross-functional teams (applications, data, automation, software).Experience of working in an international, diverse organization.Domain knowledge in engineering, maritime, offshore, or EPC environments is advantageous.Skills And Key CompetenciesStrong leadership and coaching abilities, with a track record of developing high-performing teams.Excellent stakeholder management and communication skills across diverse business and technical groups.Solid understanding of IT delivery practices, DevOps, automation, and agile methodologies.Strong analytical and problem-solving skills with the ability to manage dependencies and priorities.Adaptability, resilience, and a proactive approach to challenges and opportunities.Capable of bringing teams and colleagues together, strong employee development focus and being the linking pin between our office in Abu Dhabi and HQ in the NetherlandsWe offerWhat You Can ExpectCareer opportunities: We challenge you every day to get better. Together we realize your full personal and professional career by creating development opportunities.Warm welcome: We warmly welcome our new colleagues, so they feel at home as soon as possible. During your online onboarding program, we give you all the ins and outs of Boskalis!Career development: Plenty of opportunities to realize your full potential. Challenge yourself with (online) courses in our Boskalis academy.Extra informationYour team: You will be part of the Abu Dhabi IT team and will also collaborate closely with Papendrecht-based IT Services, IT Data Services, IT Support, and IT Cyber Risk Management teams. Where you will work: You will work from our beautiful office in Abu Dhabi (Building 7).Full-time/ part-time job: The position of IT Delivery Manager is a full-time job.Working conditions: Onsite in Abu Dhabi with flexibility for cross-time-zone collaboration. Participation in after-hours change windows and major incident response as needed. Occasional travel to Papendrecht and regional sites.Procedure: Apply easily by completing the online application form. Interviews are held online or in the office. Once it is clear we re a good match, we ll make you an offer   and look forward to welcoming you to the company.About BoskalisWorking at Boskalis is about creating new horizons and sustainable solutions. In a world where population growth, an increase of global trade, demand for (new) energy and climate change are driving forces, we challenge you to make your mark in finding innovative and relevant solutions for complex infrastructural and marine projects.Within a vibrant company culture, you will be working as part of a diverse, international team of experts. We offer you the opportunity to realize your full personal potential and expand your professional career by creating new horizons. Together!

IT Delivery Manager

DXC Technology

<div>Job Description:
Key Responsibilities:
Service Delivery Management:<ul><li>
Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li><li>
Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li><li>
Ensure adherence to ITIL and other relevant best practices in service management.</li></ul>
Client Relationship Management:<ul><li>
Serve as the primary point of contact for clients regarding ServiceNow services and support.</li><li>
Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li><li>
Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li></ul>
Project Management:<ul><li>
Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li><li>
Develop and maintain project plans, schedules, and budgets.</li><li>
Ensure effective communication and coordination among project stakeholders.</li></ul>
Quality Assurance and Improvement:<ul><li>
Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li><li>
Identify opportunities for service improvements and implement changes to enhance service delivery.</li><li>
Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li></ul>
Team Leadership and Development:<ul><li>
Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li><li>
Conduct regular performance reviews and provide constructive feedback.</li><li>
Foster a collaborative and high-performing team culture.</li></ul>
Service Monitoring and Reporting:<ul><li>
Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li><li>
Prepare and present regular service performance reports to clients and senior management.</li><li>
Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li></ul>
Qualifications:
Education:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Business Administration, or a related field. A Master&rsquo;s degree is a plus.</li></ul>
Experience:<ul><li>
Minimum of 5 years of experience in IT service delivery or project management, with at least 3 years focused on ServiceNow.</li><li>
Proven experience in managing ServiceNow implementations and ongoing support.</li></ul>
Certifications:<ul><li>
ITIL Foundation certification is required.</li><li>
ServiceNow Certified System Administrator (CSA) and other ServiceNow certifications (such as ITSM, HR, CSM) are highly desirable.</li></ul>
Skills:<ul><li>
Strong leadership and team management skills.</li><li>
Excellent client relationship management and communication skills.</li><li>
Proficiency in project management methodologies and tools.</li><li>
In-depth knowledge of ServiceNow platform, modules, and capabilities.</li><li>
Strong problem-solving and analytical skills.</li></ul>
Competencies:<ul><li>
Strategic thinking and planning.</li><li>
Strong organizational and multitasking abilities.</li><li>
Attention to detail and commitment to quality.</li><li>
Ability to work effectively under pressure and meet tight deadlines.</li><li>
Collaborative and team-oriented mindset.</li></ul>
Working Conditions:
Flexibility to work outside normal business hours to meet project deadlines or address critical issues.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.</div>

ServiceNow Service Delivery Manager

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata is one of the world&rsquo;s largest air and travel services providers; offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience.
As Service Delivery Manager , you will lead dnata Cargo terminal Operations on shift to achieve a high level of service delivery while ensuring a safe, efficient and cost-effective operation. This role is based full-time in our Dubai office.
In this role, you will: 
<ul><li>Recommend improvements to Cargo Operations standards and procedures and ensure the implementation of these procedures and controls.
</li><li>Identify and manage problem areas within the operation, forward planning, deploying resources and information as required to meet service delivery targets, whilst ensuring that safety, security and costs are maintained at acceptable levels.
</li><li>Coordinate resources on a shift basis to ensure that the SLAs are delivered to customers in collaboration with the Supervisor on shift.
</li><li>Review and manage the performance of direct reports to ensure performance is measured against individual targets.
</li><li>Manage the development of the staff in line with their training needs analysis and career path and provides advice regarding career growth.
</li><li>Ensure that safety briefings are conducted regularly while intervening when there is risk exposure, role model safe behaviours and follows up on corrective actions.
</li><li>Ensure safety of staff and that they have the skills, knowledge, and confidence to work safely by providing support, direction, being a role model for the desired safety behaviours and leading with safety.
</li><li>Manage and maintain an overview of Cargo Operations and stakeholder activities providing co-ordination and leadership to achieve dnata and Cargo objectives.
</li><li>Implement robust service recovery measures to handle customer complaints and service recovery initiatives.
</li><li>Build and maintain relationships with internal and external stakeholders such as such as DOCC, Customs, DAC, Airside Services, Dispatch, Load Control, Group Safety &amp; Security, Airport Police, airline, agent customers.
</li></ul><h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<ul><li>Relevant Diploma or Degree in Air Cargo OR Cargo Ground Handling.
</li><li>5-8 years of experience in Air Cargo or other logistical Services in an operational position.
</li><li>UAE Driving license or Home Country Driving License.
</li><li>Valid license for operating equipment (Airport Driving Permit)
</li><li>Proficient knowledge of all or some of the following: Cargo Operations/Ramp Operations/ Passenger Services / Baggage Services / Operations Services
</li><li>Proficient knowledge of operational I.T systems (dacs+, camsys, DSSm, ALTARS)
</li><li>Advanced Safety Awareness Skills
</li>Proficient Supervisory Skills 
<li>
</li></ul> 
You&rsquo;ll have an edge if you have:
<ul><li>Strong operational and leadership experience in managing teams in a shift-based environment.
</li><li>Ability to use data for decision-making.
</li></ul>At dnata, part of Emirates Group, we&rsquo;re committed to providing our employees with opportunities to grow and develop in their careers. So if you&rsquo;re looking for a challenging and rewarding opportunity, apply today and join our team! 
 
Recruitment Process and Timeline
dnata is part of Emirates Group, an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your product experience and your career aspirations. If you are shortlisted you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group 
 
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers . Further information on what&rsquo;s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.</div>

Service Delivery Manager

Ministry of Education Dubai

Job Description Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership. Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market. The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness. Department Definition: Seeking a dynamic and experienced Director of Digital Operations to lead and manage key IT functions, including Network and Platform Management, IT Support &amp; Service Delivery, and Control &amp; Monitoring Management. The ideal candidate will oversee the seamless operation of IT infrastructure, ensuring reliability, scalability, and alignment with the organization s digital transformation goals. Main Job Duties &amp; Responsibilities: Network &amp; Platform Management Section: - Oversee the design, implementation, and maintenance of network infrastructure, including LAN, WAN, and wireless systems. - Ensure the reliability, scalability, and performance of IT platforms and network systems. - Implement proactive monitoring tools and resolve network-related incidents promptly. - Collaborate with teams to integrate emerging technologies into the IT infrastructure. IT Support &amp; Service Delivery Section: - Lead and enhance the Service Desk operations to deliver exceptional technical support, ensuring seamless user experience for all stakeholders. - Drive IT service delivery excellence by aligning processes with established SLAs, organizational goals, and industry best practices. - Implement and monitor performance metrics to improve incident response and resolution times, proactively addressing recurring issues to enhance overall service quality. - Foster a customer-centric approach by continuously evaluating and improving user satisfaction through feedback, data analysis, and service reviews. - Oversee user enablement programs, including tailored training sessions, knowledge base development, and multi-channel support (e.g., phone, email, live chat) to empower end-users and reduce dependency on support teams. Control &amp; Monitoring Management Section: - Lead the implementation of system monitoring tools to proactively detect and address issues. - Ensure operational visibility and analytics through dashboards and performance metrics. - Supervise the resolution of critical issues to minimize disruptions in IT services. - Oversee the creation and delivery of operational reports to senior leadership. Definition: Skills - 15+ years of experience in IT Operations. - A bachelor s or master s degree in computer science, Data Science, Information Technology, or a related field. - Knowledge of ITIL frameworks and incident management best practices. - Familiarity with network monitoring tools, service desk platforms, and analytics systems. - Experience with cloud platforms and digital transformation initiatives. - Strong understanding of cybersecurity principles and compliance requirements. - Ability to drive innovation and optimize IT service delivery processes. - Communication: Excellent skills to convey technical information to diverse stakeholders. - Problem-Solving: Analytical skills to address challenges and make data-driven decisions. - Change Management: Expertise in managing transitions and technology adoption. - Project Management: Experience overseeing large-scale IT projects and ensuring timely delivery. - Speaking, Reading &amp; Writing English &amp; Arabic.

Director - IT Digital Operation (UAE National)

Key Responsibilities: <ul> <li>Oversee the end-to-end delivery of ServiceNow solutions and services, ensuring they are delivered on time, within scope, and within budget.</li> <li>Manage and lead the ServiceNow delivery team, including developers, administrators, and business analysts.</li> <li>Ensure adherence to ITIL and other relevant best practices in service management.</li> </ul> Client Relationship Management: <ul> <li>Serve as the primary point of contact for clients regarding ServiceNow services and support.</li> <li>Build and maintain strong relationships with clients, understanding their needs, and ensuring their satisfaction with ServiceNow services.</li> <li>Conduct regular service review meetings with clients to discuss performance, improvements, and future needs.</li> </ul> Project Management: <ul> <li>Lead and manage ServiceNow implementation projects, including planning, execution, monitoring, and closing phases.</li> <li>Develop and maintain project plans, schedules, and budgets.</li> <li>Ensure effective communication and coordination among project stakeholders.</li> </ul> Quality Assurance and Improvement: <ul> <li>Implement and monitor quality assurance processes to ensure the delivery of high-quality ServiceNow solutions.</li> <li>Identify opportunities for service improvements and implement changes to enhance service delivery.</li> <li>Conduct post-implementation reviews and lessons learned sessions to continuously improve service delivery processes.</li> </ul> Team Leadership and Development: <ul> <li>Provide leadership, mentorship, and development opportunities to the ServiceNow delivery team.</li> <li>Conduct regular performance reviews and provide constructive feedback.</li> <li>Foster a collaborative and high-performing team culture.</li> </ul> Service Monitoring and Reporting: <ul> <li>Monitor service performance metrics and ensure adherence to Service Level Agreements (SLAs).</li> <li>Prepare and present regular service performance reports to clients and senior management.</li> <li>Proactively identify and resolve service issues to minimize disruptions and maintain service quality.</li> </ul>

Hilton

<div>Restaurant Manager for Conrad Dubai
A Restaurant Manager will oversee and direct the seamless operation of the restaurants by delivering highly efficient, effective service ensuring all financial, legal and brand standards are met. The Restaurant Manager will be responsible for supporting the execution of business strategy in collaboration with the Director of Food &amp; Drinks, while ensuring the delivery of an outstanding guest experience. 
 
What will I be doing?
As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. To excel in this role you should maintain the attitude, behaviours and values that follow.<ul><li>
Effectively Manager the daily operations of the restaurant ensuring smooth and efficient service.</li><li>
Supervise and support all team members to uphold the agreed standards of food and beverage service.</li><li>
Liaise and cooperate effectively with other departments to ensure a seamless coordination in service delivery.</li><li>
Ensure compliance with Health and Safety, Food Hygiene, and all statutory regulations.
</li><li>Manage the restaurants operational budgets, ensuring strict cost control and expenditure approval.</li><li>
Design and implement sales promotions</li><li>
Manage supplier relationships placing orders as needed based on business demands.</li><li>
Ensure all internal control systems and audit requirements are adhered to at all times.</li><li>
Train, coach and develop team members to enhance skills, product knowledge and service excellence.</li><li>
Foster a learning culture where team members feel valued, motivated and rewarded.
</li></ul>What are we looking for?
A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To excel in this role, you should;<ul><li>
Have strong knowledge of restaurant operations, including front of house service, food and beverage menus, and luxury service standards.</li><li>
Be proficient with reservation systems, POS platforms, inventory management systems, and daily financial reconciliation</li><li>
Have solid understanding of P&amp;L management, budgeting, labour cost control and financial reporting.</li><li>
Have proven leadership skills with the ability to inspire, motivate and manager diverse teams effectively,</li><li>
Be skilled in employee scheduling, delegation, coaching, performance management and conflict resolution.</li></ul> 
What will it be like to work for Conrad Hotels and Resorts?
Conrad Hotels &amp; Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad&rsquo;s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!</div>

Restaurant Manager for Conrad Dubai

Explore 8412+ It service delivery manager in Dubai this October. Find roles across top companies and apply now to boost your career.

8412 it service delivery manager jobs IN Dubai

Arabic-Speaking IT Infra Service Delivery Lead - Dubai

IT Delivery Manager

ServiceNow Service Delivery Manager

Service Delivery Manager

Director - IT Digital Operation (UAE National)

ServiceNow Service Delivery Manager

Restaurant Manager for Conrad Dubai