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customer support associate Jobs in Bahrain

customer support associate

it service desk analyst

Strativia

<div>Job Purpose: 
The IT Service Desk Analyst provides Tier I and Tier II technical support to ensure reliable IT services for CNSG-C personnel. This role supports users by troubleshooting hardware, software, and network issues, managing service tickets, and maintaining IT systems and assets. The position also assists with workstation setup, account management, video teleconferencing support, and infrastructure maintenance to ensure continuous system availability and mission readiness. 
 
Responsibilities:
<ul><li>Provide Tier I and Tier II helpdesk support in-person, by phone, or electronically through the REMEDY ticket system, escalating incidents to higher tiers when required.</li>
<li>Track and document service requests in the REMEDY system, ensuring tickets are completed accurately and in accordance with NCTS Bahrain Service Level Agreement (SLA) procedures.</li>
<li>Install, configure, and maintain workstations, including workstation setup, drive mapping, printer configuration, and user account support.</li>
<li>Perform basic Active Directory tasks and manage NTFS permissions for shared resources.</li>
<li>Troubleshoot and resolve software issues involving Microsoft Office, Outlook, Adobe, Java, and PKI certificates.</li>
<li>Conduct hardware maintenance and infrastructure support including workstation installations, cable management, UPS system checks, and replacement of laptop and desktop components.</li>
<li>Provide basic printer maintenance and troubleshooting support.</li>
<li>Support user onboarding and offboarding processes including account creation, workstation setup, and access configuration.</li>
<li>Manage SAAR-N form submissions and tracking to enable system access for users.</li>
<li>Submit and track Requests for Change (RFC) including port activation, software installations, and system reimaging.</li>
<li>Provide scheduling and technical support for video teleconferences (VTCs).</li>
<li>Maintain and track ONE-Net IT assets, ensuring accurate inventory records and quarterly asset reporting.</li>
<li>Support mobile device management by issuing, configuring, and troubleshooting command-issued iPhones and coordinating with NCTS as required.</li>
<li>Process IT equipment disposal through DRMO procedures for unused or non-functional assets.</li>
<li>Submit Base Communications Office (BCO) work requests for phone installations, relocations, ADSL line modifications, and network cabling repairs.</li>
<li>Draft and release command communications using the Command and Control Official Information Exchange (C2OIX) application.</li>
<li>Participate in special projects and support day-to-day IT operations as assigned by leadership.</li>
<li>Other duties as assigned.</li>
</ul>
 
Qualifications:
<ul><li>Active DoD 8570 IAT Level II certification or higher (e.g., Security+ CE, CASP) required.</li>
<li>Strong working knowledge of hardware and infrastructure support including workstation installations, cable management, UPS systems, and hardware component replacement.</li>
<li>Experience managing and tracking service tickets using REMEDY or similar helpdesk ticketing systems.</li>
<li>Proficiency with SAAR-N form submission and tracking processes.</li>
<li>Experience submitting and managing Requests for Change (RFC) including port activation, software installation, and system reimaging.</li>
<li>Familiarity with Active Directory administration and NTFS permission management.</li>
<li>Experience troubleshooting Microsoft Office applications and common enterprise software tools.</li>
<li>Strong customer service, communication, and problem-solving skills with the ability to support users in a fast-paced operational environment.</li>
<li>Ten (10) years of helpdesk or IT service desk experience preferred.</li>
</ul>
 
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization. 
 
Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets</div>

IT Service Desk Analyst

<div>
 
 Job Purpose
 
 
 
 The IT Service Desk Analyst provides Tier I and Tier II technical support to ensure reliable IT services for CNSG-C personnel. This role supports users by troubleshooting hardware, software, and network issues, managing service tickets, and maintaining IT systems and assets. The position also assists with workstation setup, account management, video teleconferencing support, and infrastructure maintenance to ensure continuous system availability and mission readiness.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide Tier I and Tier II helpdesk support in-person, by phone, or electronically through the REMEDY ticket system, escalating incidents to higher tiers when required.
 </li>
 <li>
 Track and document service requests in the REMEDY system, ensuring tickets are completed accurately and in accordance with NCTS Bahrain Service Level Agreement (SLA) procedures.
 </li>
 <li>
 Install, configure, and maintain workstations, including workstation setup, drive mapping, printer configuration, and user account support.
 </li>
 <li>
 Perform basic Active Directory tasks and manage NTFS permissions for shared resources.
 </li>
 <li>
 Troubleshoot and resolve software issues involving Microsoft Office, Outlook, Adobe, Java, and PKI certificates.
 </li>
 <li>
 Conduct hardware maintenance and infrastructure support including workstation installations, cable management, UPS system checks, and replacement of laptop and desktop components.
 </li>
 <li>
 Provide basic printer maintenance and troubleshooting support.
 </li>
 <li>
 Support user onboarding and offboarding processes including account creation, workstation setup, and access configuration.
 </li>
 <li>
 Manage SAAR-N form submissions and tracking to enable system access for users.
 </li>
 <li>
 Submit and track Requests for Change (RFC) including port activation, software installations, and system reimaging.
 </li>
 <li>
 Provide scheduling and technical support for video teleconferences (VTCs).
 </li>
 <li>
 Maintain and track ONE-Net IT assets, ensuring accurate inventory records and quarterly asset reporting.
 </li>
 <li>
 Support mobile device management by issuing, configuring, and troubleshooting command-issued iPhones and coordinating with NCTS as required.
 </li>
 <li>
 Process IT equipment disposal through DRMO procedures for unused or non-functional assets.
 </li>
 <li>
 Submit Base Communications Office (BCO) work requests for phone installations, relocations, ADSL line modifications, and network cabling repairs.
 </li>
 <li>
 Draft and release command communications using the Command and Control Official Information Exchange (C2OIX) application.
 </li>
 <li>
 Participate in special projects and support day-to-day IT operations as assigned by leadership.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Active DoD 8570 IAT Level II certification or higher (e.g., Security+ CE, CASP) required.
 </li>
 <li>
 Strong working knowledge of hardware and infrastructure support including workstation installations, cable management, UPS systems, and hardware component replacement.
 </li>
 <li>
 Experience managing and tracking service tickets using REMEDY or similar helpdesk ticketing systems.
 </li>
 <li>
 Proficiency with SAAR-N form submission and tracking processes.
 </li>
 <li>
 Experience submitting and managing Requests for Change (RFC) including port activation, software installation, and system reimaging.
 </li>
 <li>
 Familiarity with Active Directory administration and NTFS permission management.
 </li>
 <li>
 Experience troubleshooting Microsoft Office applications and common enterprise software tools.
 </li>
 <li>
 Strong customer service, communication, and problem-solving skills with the ability to support users in a fast-paced operational environment.
 </li>
 <li>
 Ten (10) years of helpdesk or IT service desk experience preferred.
 
 
 </li>
 </ul>
 Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.
 
 
 
 
 Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets
 
 
</div>

GIG Gulf

<div>
 
 
 Who we are
 
 
 
 GIG Gulf is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 13 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US$ 3.83 billion and $69 million net profit for the year 2023. The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.
 
 
 
 
 
 GIG Gulf is an &lsquo;A&rsquo; rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar. GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.
 
 
 
 
 
 GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region&rsquo;s digital insurer of reference, committed to running our operations in a responsible, sustainable way.
 
 
 
 
 
 
 Job purpose:
 
 
 
 The IT Service Desk Agent will be working as part of a team that is responsible for 1st line IT support for GIG Gulf staff. The role is based in GIG Gulf office in Bahrain Bay.
 
 
 The team works on answering, attending and resolving all the L1.5 issues addressed to the IT Service Desk and escalates the rest to the appropriate teams in other levels as per standard procedures and agreements.
 
 
 The agent will be troubleshooting basic end-user issues on various software applications, hardware, network and telecommunications systems and provide basic to advanced desktop support.
 
 
 The role requires excellent customer service, communication (written + verbal), and analytical skills.
 
 
 
 
 
 
 IT Service Desk Agent (Level 1.5) role summarized in 3 points:
 
 
 
 
 
 
 1)Customer Service and Communication: Strong customer service and communication skills (written + verbal) to interact with users, explain technical concepts, actively listen, and provide timely and professional support.
 
 
 2) Technical Proficiency: Strong foundation in operating systems, hardware, software applications, and network basics with the ability to diagnose and troubleshoot technical issues.
 
 
 3) Problem-solving and Analytical Skills: Effective problem-solving, analysis of issues reported by users, identification of root causes, and implementation of appropriate solutions.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Service Desk End-User Support
 
 
 <ul>
 <li>
 Manage end-user issues raised to Service Desk (Level 1.5) through tickets and calls received through IVR
 </li>
 <li>
 Handle incoming calls from end-users in a professional manner and within the defined service levels and ensure achievement of KPI&rsquo;s
 </li>
 <li>
 Ensure proper and timely communication to the end-user on every ticket through the Service Desk tool and phone
 </li>
 <li>
 Ensure all work conducted is being logged and managed within tickets raised by or on behalf of business users
 </li>
 <li>
 Provide high-quality resolutions of assigned tickets and managing the expectations of the users
 </li>
 <li>
 Ensure to resolve and close all end-user tickets within the defined Service Level Agreement (SLA) targets
 </li>
 <li>
 Escalate tickets that are beyond the scope of Service Desk to other teams in 2nd level (Applications team and Field Support team) and 3rd level (Infrastructure and Production teams)
 </li>
 </ul>
 
 
 
 
 
 Operational &amp; Technical Responsibilities:
 
 
 
 
 Communication
 
 
 <ul>
 <li>
 Act as the 1st point of contact for all IT related issues or requests
 </li>
 <li>
 Build a strong trust relationship with business users across the region
 </li>
 <li>
 Build strong collaboration with level 2 and 3 IT teams
 </li>
 <li>
 Create and update documentation for end-users when needed for known issues/requests
 </li>
 </ul>
 
 
 IT Support
 
 
 <ul>
 <li>
 Create and modify user accounts for Active Directory and all applications
 </li>
 <li>
 Install end-user software (licensing validity and availability checks)
 </li>
 <li>
 Deployment of new applications (and/or upgrades) and follow-up
 </li>
 <li>
 Troubleshoot software application issues to resolve basic known ones and escalate complex ones to 2nd level, 3rd level and vendor
 </li>
 <li>
 Manage applications permissions changes for end-users
 </li>
 <li>
 Create mailboxes/shared mailboxes / DL and troubleshoot email issues (Exchange Online/Office365)
 </li>
 <li>
 Troubleshooting of printer issues
 </li>
 <li>
 Call center system support
 </li>
 <li>
 Mobile management enrollment and activation
 </li>
 <li>
 Shared folders permissions management
 </li>
 </ul>
 
 
 Security
 
 
 <ul>
 <li>
 Ensure full compliance with the Information Security policy and procedures
 </li>
 <li>
 Review encryption and antivirus definition status and remediate any issues
 </li>
 <li>
 Administrative Privileges management
 </li>
 <li>
 Ensure that all provided laptops have the necessary physical security measures
 </li>
 <li>
 Scan computers for virus infection
 </li>
 <li>
 Provide physical access to staff and visitors as necessary.
 </li>
 </ul>
 
 
 Network and Telecom
 
 
 <ul>
 <li>
 Troubleshoot end-user internet issues
 </li>
 <li>
 Local area network and Ethernet connections support
 </li>
 <li>
 Wireless network access basic support
 </li>
 <li>
 Headset phone and softphone setup for call center staff
 </li>
 <li>
 VPN configuration and troubleshooting
 </li>
 </ul>
 
 
 
 
 
 Essential Requirements:
 
 
 
 
 Communication and Soft Skills
 
 
 <ul>
 <li>
 Excellent communication skills in English, both verbal and written
 </li>
 <li>
 Critical and analytical thinking and creativity &ndash; always challenging the status quo and find better ways to complete tasks
 </li>
 <li>
 Conflict Resolution &ndash; ability to resolve problems and complex situations
 </li>
 <li>
 Active listening and empathy &ndash; ability to listen and understand users to address their needs
 </li>
 <li>
 Team player &ndash; ability to work with a team and influence a positive collaborative culture
 </li>
 <li>
 Ability to prioritize workload appropriately based on the impact on the business
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Good understanding of computers architecture, Microsoft and desktop applications, computer peripherals, operating systems and application software
 </li>
 <li>
 Excellent understanding of Microsoft Windows infrastructure (Windows Server and Windows client)
 </li>
 <li>
 Good understanding of Microsoft Active Directory services , Azure AD, Microsoft M365 Admin portal
 </li>
 <li>
 Excellent knowledge of Microsoft Office products including O365, Teams, Intune
 </li>
 <li>
 Familiarity with network architecture, LAN network protocols and client-server business applications
 </li>
 <li>
 Familiarity with Citrix and remote desktop or any VDI platform
 </li>
 <li>
 Familiarity with Distributed File Sharing
 </li>
 <li>
 Excellent skills in Excel to prepare weekly, monthly, quarterly reports on Quality of Service &amp; Service Desk KPI reports for management submission.
 </li>
 <li>
 Good understanding of ITIL framework or any other service management framework
 </li>
 <li>
 Excellent understanding of IT service management tools and ticketing system
 </li>
 <li>
 Knowledge of using a call center system to manage incoming and outgoing calls with customers (Vocalcom, Cisco UC, Avaya etc.)
 </li>
 <li>
 Knowledge of using remote access tools for remote troubleshooting
 </li>
 <li>
 Ability to systematically troubleshoot complex problems and resolve them or escalate to the right team
 </li>
 <li>
 Proficient in utilizing Microsoft Excel for generating reports related to service desk activities.
 </li>
 <li>
 Skilled in extracting and analyzing service desk data to identify trends, patterns, and performance metrics
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor or Diploma Degree in an IT related field or equivalent hands-on experience
 </li>
 <li>
 5+ years&rsquo; experience in an IT Service Desk role
 </li>
 <li>
 ITIL v3/v4 Foundation Certification
 </li>
 <li>
 MCSA in Windows Server 2012/2016 or MCTS in Windows Server 2008
 </li>
 </ul>
 
 
</div>

IT Service Desk Agent

Propel Consult

PositionFinancial Analyst (Fixed Assets)DepartmentAccountingReports toHead of AccountingLocationBahrainRole PurposeThe Financial Analyst is responsible for managing, tracking, and reporting on the company physical assets in line with finance policies and procedures. The role ensures accurate fixed asset registers, conducts periodic audits, and supports cost efficiency through optimal asset utilization.KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIESGeneral <ul><li>Maintain and update fixed asset registers across all departments.</li><li>Conduct periodic audits to verify asset location, condition, and usage.</li><li>Prepare MIS reports on fixed asset allocation, depreciation, and utilization.</li><li>Use advanced Excel to analyze data, generate dashboards, and track asset location.</li><li>Coordinate with Procurement and Finance to ensure proper asset acquisition and disposal.</li><li>Support IT and HR in aligning fixed asset management with operational needs.</li><li>Provide recommendations for optimizing asset usage and cost efficiency.</li><li>Coordinate with authorized brokers for fixed assets insurance requirements.</li><li>Ensure compliance with company finance policies and relevant accounting standards.</li><li>Assist in year-end physical asset verification and external audit support.</li></ul>BACKGROUND, QUALIFICATIONS &amp; EXPERIENCEQualifications<ul><li>Minimum of 3 years of experience in asset management, inventory control, or related field.</li><li>Bachelor&rsquo;s degree in business administration, Accounting, IT, or related field.</li><li>Strong knowledge of Management Information Systems (MIS) reporting tools.</li><li>Advanced proficiency in Microsoft Excel (pivot tables, formulas, charts, dashboards).</li><li>Attention to detail and strong analytical skills.</li><li>Ability to work collaboratively across departments (Procurement, IT, HR, Finance).</li><li>Fluent in Arabic and English (written and spoken).</li></ul>Skills<ul><li>Strong organizational and record-keeping skills.</li><li>Analytical thinking and problem-solving abilities.</li><li>Proficiency in asset management software / ERP systems (e.g., Oracle, SAP) is a plus.</li><li>Knowledge of depreciation methods and fixed asset accounting (IAS 16).</li><li>Effective communication and coordination skills.</li><li>Ability to generate clear, actionable MIS reports for management.</li><li>Time management and ability to meet periodic reporting deadlines.</li></ul>Work Location: In person

Financial Analyst (Fixed Assets)

<div>Job Purpose: 
The Lead Defense Travel Administrator (DTS) &amp; Travel Budget Analyst serves as the subject matter expert for the Defense Travel System (DTS), providing comprehensive travel administration, financial oversight, and budget execution support for staff and ship personnel. This role ensures compliance with Joint Travel Regulations (JTR), Navy financial policies, and federal funding requirements while maintaining accurate travel processing, debt management, and budget reconciliation activities. The position supports leadership by ensuring travel operations are executed efficiently, accurately, and within authorized funding limits. 
 
Responsibilities:
<ul><li>Serve as the lead administrator and subject matter expert for DTS operations.</li>
<li>Manage DTS help desk operations, resolve complex travel issues, and provide user guidance and sustainment training.</li>
<li>Prepare, review, validate, audit, and reconcile travel authorizations and vouchers for compliance and accuracy.</li>
<li>Monitor and update travel budget data continuously; perform weekly reconciliations and provide monthly budget status reports.</li>
<li>Track and manage travel debts through DTS Debt Management Gateway; initiate payroll collections and process cash collection vouchers.</li>
<li>Coordinate routing lists, organizational groups, permission levels, and ODTA assignments within DTS.</li>
<li>Serve as liaison with the Scheduled Airline Ticket Office (SATO) for official travel bookings.</li>
<li>Process standard, no-cost, emergency, student, medical evacuation, and Funded Environmental and Morale Leave (FEML) travel orders.</li>
<li>Perform foreign currency conversions for OCONUS travel reimbursements.</li>
<li>Coordinate cross-organization funding requests with Comptroller offices.</li>
<li>Analyze travel payments and conduct corrective actions to resolve discrepancies and prevent recurrence.</li>
<li>Gather, compile, and present recurring and ad hoc travel and financial reports for leadership.</li>
<li>Provide direct support to senior leadership to resolve authorization, voucher, and pay issues in an expedited manner.</li>
<li>Other duties as assigned</li>
</ul>
 
Qualifications:
<ul><li>Minimum ten (10) years of comprehensive experience with the Defense Travel System (DTS).</li>
<li>Minimum ten (10) years of Navy accounting experience, including budget execution for organizations, programs, or projects.</li>
<li>Demonstrated expertise in government lines of accounting and proper use of federal funds.</li>
<li>Experience managing reimbursable accounts and inter-organizational funding transfers.</li>
<li>Specialized experience in analyzing, validating, processing, correcting, and reconciling financial transactions.</li>
<li>Working knowledge of Command Financial Systems.</li>
<li>Thorough understanding of Joint Travel Regulations (JTR).</li>
<li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).</li>
<li>Strong analytical, organizational, and communication skills.</li>
</ul>
 
Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization. 
 
Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets</div>

Lead Defense Travel Administrator (DTS) & Budget Analyst

Klystron Global

Job SummaryWe are looking for a dynamic and detail-oriented IT Project Coordinator / Business Analyst with 4&ndash;5 years of experience to support the delivery of IT and digital transformation projects, including self-service kiosk solutions and integrated systems.The ideal candidate will act as a bridge between business stakeholders and technical teams, with strong experience in requirement gathering, API integrations, and system testing. This role requires hands-on involvement in project coordination, documentation, and validation of technical solutions.Key ResponsibilitiesBusiness Analysis<ul><li>Gather, analyze, and document business and functional requirements</li><li>Prepare BRD, SRS, use cases, and process workflows</li><li>Perform gap analysis and propose optimized solutions</li><li>Translate business needs into clear technical requirements</li></ul>Project Coordination<ul><li>Coordinate with development, QA, UI/UX, and external vendors</li><li>Track project timelines, milestones, and deliverables</li><li>Conduct regular project status meetings and follow-ups</li><li>Ensure smooth communication across all stakeholders</li></ul>API Integration &amp; Testing<ul><li>Understand and document API requirements and integration flows</li><li>Collaborate with developers on RESTful API integrations</li><li>Perform API testing using tools like Postman</li><li>Validate request/response structures, authentication, and error handling</li><li>Troubleshoot integration issues and coordinate fixes with technical teams</li></ul>System Implementation &amp; Testing<ul><li>Support system implementation and configuration activities</li><li>Plan and execute UAT (User Acceptance Testing) with business users</li><li>Prepare test cases, test scenarios, and validation reports</li><li>Ensure all business requirements are met before go-live</li></ul>Stakeholder Management<ul><li>Act as a liaison between business users and technical teams</li><li>Communicate project progress, risks, and issues clearly</li><li>Ensure alignment between delivered solutions and business expectations</li></ul>Self-Service Kiosk Solutions<ul><li>Work on projects involving self-service kiosks across industries (banking, healthcare, government, retail, etc.)</li><li>Gather functional requirements for kiosk workflows (e.g., onboarding, transactions, service requests)</li><li>Coordinate hardware and software integration requirements</li></ul>Quality &amp; Process Improvement<ul><li>Identify areas for process optimization and system enhancements</li><li>Ensure proper documentation and version control of project artifacts</li><li>Support issue tracking and resolution during implementation</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field</li><li>4&ndash;5 years of experience in IT Project Coordination / Business Analysis</li><li>Strong understanding of SDLC and project delivery lifecycle</li><li>Hands-on experience with API concepts (REST, JSON, authentication)</li><li>Experience in API testing using Postman or similar tools</li><li>Strong documentation skills (BRD, SRS, workflows)</li><li>Excellent communication and stakeholder management skills</li></ul>Preferred Skills<ul><li>Experience in digital transformation or kiosk-based solutions</li><li>Familiarity with Agile/Scrum methodologies</li><li>Basic knowledge of SQL, integrations, or middleware systems</li><li>Exposure to UI/UX concepts and user journey mapping</li></ul>Key Competencies<ul><li>Analytical thinking</li><li>Problem-solving ability</li><li>Attention to detail</li><li>Strong coordination and organizational skills</li><li>Ability to manage multiple projects simultaneously</li></ul>What We Offer<ul><li>Opportunity to work on innovative digital and kiosk-based solutions</li><li>Exposure to multi-industry projects</li><li>Collaborative and fast-paced work environment</li><li>Career growth and learning opportunities</li></ul>Job Types: Full-time, PermanentPay: BD400.000 - BD600.000 per monthWork Location: In person

IT Project Coordinator / Business Analyst

<div>
 
 Job Purpose
 
 
 
 The Lead Defense Travel Administrator (DTS) &amp; Travel Budget Analyst serves as the subject matter expert for the Defense Travel System (DTS), providing comprehensive travel administration, financial oversight, and budget execution support for staff and ship personnel. This role ensures compliance with Joint Travel Regulations (JTR), Navy financial policies, and federal funding requirements while maintaining accurate travel processing, debt management, and budget reconciliation activities. The position supports leadership by ensuring travel operations are executed efficiently, accurately, and within authorized funding limits.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the lead administrator and subject matter expert for DTS operations.
 </li>
 <li>
 Manage DTS help desk operations, resolve complex travel issues, and provide user guidance and sustainment training.
 </li>
 <li>
 Prepare, review, validate, audit, and reconcile travel authorizations and vouchers for compliance and accuracy.
 </li>
 <li>
 Monitor and update travel budget data continuously; perform weekly reconciliations and provide monthly budget status reports.
 </li>
 <li>
 Track and manage travel debts through DTS Debt Management Gateway; initiate payroll collections and process cash collection vouchers.
 </li>
 <li>
 Coordinate routing lists, organizational groups, permission levels, and ODTA assignments within DTS.
 </li>
 <li>
 Serve as liaison with the Scheduled Airline Ticket Office (SATO) for official travel bookings.
 </li>
 <li>
 Process standard, no-cost, emergency, student, medical evacuation, and Funded Environmental and Morale Leave (FEML) travel orders.
 </li>
 <li>
 Perform foreign currency conversions for OCONUS travel reimbursements.
 </li>
 <li>
 Coordinate cross-organization funding requests with Comptroller offices.
 </li>
 <li>
 Analyze travel payments and conduct corrective actions to resolve discrepancies and prevent recurrence.
 </li>
 <li>
 Gather, compile, and present recurring and ad hoc travel and financial reports for leadership.
 </li>
 <li>
 Provide direct support to senior leadership to resolve authorization, voucher, and pay issues in an expedited manner.
 </li>
 <li>
 Other duties as assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum ten (10) years of comprehensive experience with the Defense Travel System (DTS).
 </li>
 <li>
 Minimum ten (10) years of Navy accounting experience, including budget execution for organizations, programs, or projects.
 </li>
 <li>
 Demonstrated expertise in government lines of accounting and proper use of federal funds.
 </li>
 <li>
 Experience managing reimbursable accounts and inter-organizational funding transfers.
 </li>
 <li>
 Specialized experience in analyzing, validating, processing, correcting, and reconciling financial transactions.
 </li>
 <li>
 Working knowledge of Command Financial Systems.
 </li>
 <li>
 Thorough understanding of Joint Travel Regulations (JTR).
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
 </li>
 <li>
 Strong analytical, organizational, and communication skills.
 
 
 </li>
 </ul>
 Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.
 
 
 
 
 Strativia is an Equal Opportunity Employer and strives for diversity. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets
 
 
</div>

Explore 294+ It service desk analyst in Bahrain this May. Find roles across top companies and apply now to boost your career.

294 it service desk analyst jobs In Bahrain

IT Service Desk Analyst

IT Service Desk Analyst

IT Service Desk Agent

Financial Analyst (Fixed Assets)

Lead Defense Travel Administrator (DTS) & Budget Analyst

IT Project Coordinator / Business Analyst

Lead Defense Travel Administrator (DTS) & Budget Analyst