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<div>About GAC
Our corporate DNA
World-class shipping, logistics, and marine services built on quality, safety, and sustainability with the human touch. GAC delivers flexible integrated portfolios to customers globally, emphasizing a long-term approach, sustainability, innovation, and ethics.
7500 + Employees around the world / 300 +Strategically located offices / 50 +Countries.
About Job
The main purpose of the IT Service Desk administrator is to provide fast, efficient, and effective IT and Communications support to the GAC Group of Companies within agreed SLAs. The IT Service Desk will provide 24x7x365 first-line support via all modern communication channels and offer remote support when required. Therefore, the Service Desk administrator must be flexible and available to work shifts during the day or night.
The job exists for an individual who will adopt ITIL Framework for Service Management. The Service Desk will log, categorize, assign, and resolve received IT requests and, where required, will use their excellent knowledge of GAC stakeholders and third-party suppliers to find solutions to Incidents and requests.
The job contributes to the smooth functioning of business operations and will demonstrate excellent knowledge of GAC&rsquo;s IT systems, Infrastructure, and service catalog.
 
Additionally, this role supports the continuous improvement of IT services through proactive monitoring, process automation, and enhancement of end-user digital experience. The administrator will also play a key role in maintaining endpoint security compliance, promoting user awareness, and collaborating with cybersecurity and infrastructure teams to strengthen the organization&rsquo;s IT resilience.
 This Position required to work on roster basis
Key Responsibilities
Provide L1 &amp; L2 support for Microsoft 365, which includes E-mail, OneDrive, SharePoint, MS Teams, including Teams Voice, Intune device management, and security compliance monitoring.
GAC Business Application administration and support.
Responsible for GAC Service Desk Support (ServiceNow).
Desktop and Applications support.
Administer GAC Monitoring systems.
Daily monitoring of Anti-virus status, Device Management, and Group IT Servers hosted on-prem and Cloud.
Monthly Patching of servers and endpoints.
Vendor Management (Suppliers/Consultants).
IT Service Desk Procedures &amp; Guidelines.
Responsible for Inventory Management. 
Requirements<ul><li>
Degree in IT or Secondary education with relevant technical qualifications.</li><li>
ITIL, Microsoft 365, Azure Administrator, and Certification in networking, Intune, Endpoint Manager, or ServiceNow certification would be an added advantage.</li><li>
Experience in ITSM platforms (ServiceNow, JIRA), automation tools, and cybersecurity awareness. Familiarity with cloud security, MFA, and zero-trust concepts.</li><li>
Minimum of 4 years&rsquo; experience in IT support within enterprise or hybrid cloud environments or in an IT administration function.</li><li>
Ability to work well under pressure with good problem-solving skills in a collaborative, team environment.</li><li>
Experience in Microsoft Device management solutions would be an advantage.</li><li>
Excellent command of the English language.</li><li>
Strong self-led, work prioritization, and strong analytical skills.</li><li>
Team-player.</li><li>
Strong influential skills when communicating inside and outside the organization with peers, vendors, and clients.</li><li>
Knowledge of service desk ticketing system &ndash; exposure to Jira on-prem would be an added advantage.</li></ul></div>

IT Service Desk Administrator

Atlantis Resorts

As an IT Helpdesk Agent, you will be a key member of the IT Service Desk team, supporting both Atlantis The Palm and Atlantis The Royal. You will provide consistent, high-quality first-level IT support for colleagues and guests, ensuring smooth day-to-day technology operations across the resorts.Your responsibilities will include logging, troubleshooting, and resolving IT-related incidents, performing user onboarding and offboarding, managing incident workflows, escalating where necessary, and delivering support across all levels of the organization. You will also work closely with Global IT on enterprise applications, remote support, and potential cyber security matters while maintaining professionalism and discretion.

Agent, Information Technology Helpdesk

ACCOR

Key Responsibilities: <ul> <li>Provide first-level technical support to users for hardware, software, and network-related issues.</li> <li>Install, configure, and maintain computer systems, printers, and peripheral devices.</li> <li>Assist with user account creation, access management, and password resets.</li> <li>Support the setup and maintenance of email accounts, shared mailboxes, and system permissions.</li> <li>Perform regular system updates, antivirus checks, and data backups.</li> <li>Log, track, and resolve IT service requests through the helpdesk system.</li> <li>Troubleshoot network connectivity problems and escalate complex issues to higher-level IT staff.</li> <li>Assist with the installation and maintenance of POS, Opera, and other business applications.</li> <li>Maintain inventory records for IT equipment and ensure proper documentation.</li> <li>Provide on-site support for meetings, events, and system rollouts when required.</li> <li>Ensure adherence to IT policies, data security standards, and company protocols.</li> <li>Coordinate with vendors or external support teams when needed.</li> </ul>

IT Assistant

SmartChoice International UAE

<div>
 
 
 About Job
 
 
 
 As a Service Desk Analyst &ndash; Arabic Speaking, you will act as the first point of contact for IT support within the organisation or its client environments. You will provide high-quality technical assistance, troubleshooting, and incident resolution while ensuring excellent customer satisfaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Serve as the first line of support for end-users via phone, email, or ticketing systems (e.g., ITSM tools).
 </li>
 <li>
 Log, categorize, and prioritize incidents and service requests in the IT service management system.
 </li>
 <li>
 Provide timely resolution of basic IT issues related to hardware, software, email, VPN, printers, and similar technologies.
 </li>
 <li>
 Escalate complex issues to second- or third-level support teams when necessary.
 </li>
 <li>
 Follow standard operating procedures for incident management and service request fulfillment.
 </li>
 <li>
 Communicate clearly and regularly with users in both Arabic and English.
 </li>
 <li>
 Document troubleshooting steps and resolutions in the knowledge base.
 </li>
 <li>
 Ensure compliance with IT service delivery standards and service level agreements (SLAs).
 </li>
 <li>
 Participate in shift work, including evenings, weekends, and holidays, as required.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
 </li>
 <li>
 
 Experience:
 
 1&ndash;3 years in a similar IT support or service desk role.
 </li>
 <li>
 
 Languages:
 
 Fluency in Arabic (native or near-native) and English (written and spoken).
 </li>
 <li>
 Strong knowledge of Windows operating systems, Microsoft Office Suite, Outlook, and common business applications.
 </li>
 <li>
 Familiarity with the ITIL framework and incident management processes.
 </li>
 <li>
 Good understanding of networking fundamentals (TCP/IP, DNS, VPN, etc.).
 </li>
 </ul>
 
 
 
 
 
 Preferred Certifications
 
 
 <ul>
 <li>
 ITIL Foundation
 </li>
 <li>
 CompTIA A+ / Network+
 </li>
 <li>
 Microsoft Certified: Modern Desktop Administrator Associate (or equivalent)
 </li>
 </ul>
 
 
</div>

Information Technology Help Desk Analyst

CMC Markets

At CMC Markets, our End User Support team delivers exceptional internal IT service across our global business. We're looking for a proactive and customer-focused End User Support Specialist to join us in Dubai. In this varied role, you'll provide 1st and 2nd line support to colleagues across desktop, laptop, and mobile devices, managing requests via chat, email, phone, and face-to-face. You'll also support AV and video conferencing, handle onboarding and offboarding, and work closely with teams in London and Sydney to maintain our high service standards.
What you'll bring:
<ul>
<li>Strong knowledge of Windows environments, Exchange, and MS Teams</li>
<li>Excellent communication and multitasking skills</li>
<li>A genuine passion for technology and customer service</li>
</ul>
Nice to have:
<ul>
<li>Experience in ITIL or multi-tiered support environments</li>
<li>Knowledge of modern AV or Mac (JAMF) support</li>
</ul>

End User Support Engineer

Nahdi Medical Co.

Act as the first level of IT technical support to Nahdi users in UAE Warehouse, Office, and Pharmacies regarding the hardware, software and inftrastructure to facilitate Nahdi s operations, maintain all the hardware devices and the software, and ensure standardization.Accountabilities:Hardware &amp; Software Issues/Requests:<ul><li>Receive Nahdi users software and hardware issues/requests through e-mail, system alerts etc to solve the issue directly within the agreed Service Level Agreement (SLA) or reassign to the concerned IT team.</li><li>Update the receiving form to Nahdi users of the new hardware received on the IT Asset Management System to ensure proper asset management.</li><li>Receive job tickets from helpdesk and solve the problems (Remotely or by attending the store) within the time mentioned in the SLA.</li><li>Prepare new POS units and install all standard software s (Oracle Retail program, antivirus, Open Office, etc .) for delivery to stores.</li><li>Escalate and Report un-resolved issues to the POS Supervisor until resolved.</li><li>Execute preventive maintenance &amp; plans (Security Policies, New Projects &amp; Tasks) in accordance with POS Supervisor.</li><li>Install and maintain POS printers and accessories.</li><li>Conducting regular visits as a preventive action.</li></ul>New Hires:<ul><li>Execute the tickets -received from the supervisor- of the new hires through the creation of e-mail user, windows installation, the approved required applications, access on the business domain .etc to ensure providing the IT services as per the job profile.</li></ul>Hardware &amp; Software:<ul><li>Ensure the maintenance of Nahdi hardware though the review of the warranty (expiry date and specifications) the preparation of the receiving form to be signed by the vendor- and the communication with the contracted vendors to ensure on-time maintenance.</li><li>Maintain the IT support asset inventory through the check of the hardware per the monthly periodic maintenance plan, receiving the new hardware devices and preparation of the hardware for the usage to meet the business requirements.</li><li>Maintain the users software and applications (such as antivirus, Microsoft Office etc.) through ensuring the timely update per the monthly periodic maintenance plan to prevent software conflict with old versions and upgrades and to ensure compatibility with the business use.</li></ul>Infrastructure:<ul><li>Manages network &amp; communication issues of the data center Operations</li><li>Troubleshoot network problems when occurred and prepare incident reports</li><li>Implement approved network security policies and procedures</li><li>Monitor network for any un-usual activity</li></ul>Trends &amp; Technologies:<ul><li>Keep up-to-date with new trends and technologies in IT field</li></ul>Work Environment:<ul><li>Indoors : 100%</li><li>Working Days : 5 Working Days</li><li>Days off : 2 Days Off</li><li>Working Hours : 8:00 AM 6:00 PM (1 hour break) (on call)</li></ul>

IT Operations Support Specialist

Macquarie Group

As a Service Desk Analyst, you will provide technology support to staff at our Dubai office, assisting users at the walk-up desk and providing remote support through various channels. You will deliver first and second line support for Microsoft technologies and end user access management tools, ensuring issues are resolved promptly and professionally. You will assist VIPs and other staff both in-person and over the phone, utilising your strong communication skills and ability to prioritise tasks in a fast-paced environment. You will contribute to the continual improvement of our customer experience and support the ongoing development of Macquarie s technology platforms. Occasionally, you may be required to work weekends or bank holidays, and travel to other offices to provide on-site support.

Service Desk Analyst

Explore 6934+ It service desk analyst in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.