it service management consultant (itsm) Jobs in Muscat Oman

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it operations and asset management specialist Jobs in Muscat Oman

it operations and asset management specialist

it service management consultant itsm

Norconsult Telematics

<div>
 
 
 Position Objectives:
 
 
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 Lead the development, enhancement, and governance of the IT Service Management framework in alignment with global ITIL standards.
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 Focusing on improving service quality by assessing and optimizing processes across Incident, Problem, and Change Management domains.
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 Review and align KPIs/SLAs to ensure measurable service performance and operational excellence.
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 Support the evaluation and selection of ITSM platforms to enhance service automation and workflow efficiency.
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 Guides stakeholders on ITSM best practices and ensures continuous improvement across service operations.
 </li>
 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
 <ul>
 <li>
 Develop and optimize ITSM frameworks and processes in alignment with ITIL best practices.
 </li>
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 Conduct assessments and audits of ITSM processes, identifying gaps and recommending improvements.
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 Standardize and align KPIs, SLAs, and OLAs across Incident, Problem, and Change Management functions.
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 Lead process re-engineering efforts to improve service quality, reduce downtime, and enhance operational efficiency.
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 Support ITSM platform evaluation, selection, and implementation based on organizational requirements.
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 Work with cross-functional teams to ensure proper integration of ITSM processes with tools and enterprise systems.
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 Provide training, guidance, and knowledge transfer to internal teams on ITIL practices and ITSM process adoption.
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 Conduct service performance reviews and provide insights for continuous improvement.
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 Assist in establishing governance frameworks and control mechanisms for service management operations.
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 Collaborate with stakeholders to ensure alignment of ITSM efforts with organizational objectives and compliance standards.
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 Establish documentation, SOPs, workflows, and process maps to support consistent service operations.
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 Monitor and report on service performance trends, recommending corrective actions when required.
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 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
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 Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.
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 Experience: Minimum 8+ years in IT Service Management, IT Operations, or related consulting roles.
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 Strong knowledge of ITIL frameworks (preferably ITIL v4) and ITSM best practices.
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 Hands-on experience in Incident, Problem, and Change Management process design and improvement.
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 Experience in evaluating and implementing ITSM platforms (e.g., ServiceNow, BMC Helix, Ivanti, ManageEngine).
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 Strong analytical, process mapping, and documentation skills.
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 Ability to collaborate with technical and business teams and communicate effectively with stakeholders.
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 ITIL certification (Foundation, Intermediate, or Managing Professional) preferred.
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 Excellent command of English, with Arabic proficiency considered an added advantage.
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 </ul>
</div>

IT Service Management Consultant (ITSM)

<div>
 
 
 Position Objectives:
 
 
 <ul>
 <li>
 Develop and implement comprehensive frameworks for IT Operations Management and IT Asset Management to enhance service reliability, operational efficiency, and asset control.
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 Ensures real-time monitoring, automated alerting, and proactive issue resolution aligned with industry best practices.
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 Oversees the full lifecycle of IT assets, ensuring compliance, optimization of costs, and proper governance.
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 Design the IT Analytics Solution (ITAS) to enable data-driven decision-making across ITSM, ITOM, and ITAM domains.
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 Ensures seamless integration of operations, asset insights, and analytics for improved service delivery.
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 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
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 Develop and maintain the ITOM framework, including monitoring, alerting, event correlation, and automation workflows.
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 Implement proactive operational practices to reduce downtime and enhance service performance.
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 Build a complete ITAM framework overseeing asset lifecycle stages&mdash;procurement, onboarding, utilization, maintenance, and retirement.
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 Establish policies for asset compliance, governance, licensing, warranty tracking, and audit readiness.
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 Design and implement the IT Analytics Solution (ITAS) to provide unified dashboards and insights across ITSM, ITOM, and ITAM.
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 Integrate monitoring tools, CMDB data, and asset repositories to support accurate operational visibility.
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 Conduct root cause analysis using operational and asset data, recommending preventive actions.
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 Collaborate with ITSM, NOC, SOC, and procurement teams to align processes and enhance cross-domain efficiencies.
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 Optimize asset utilization and cost control by analyzing consumption, contracts, and lifecycle patterns.
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 Develop SOPs, workflows, and governance models for ITOM, ITAM, and ITAS functions.
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 Support tool evaluation and implementation (e.g., ServiceNow ITOM/ITAM, BMC, SolarWinds, ManageEngine).
 </li>
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 Provide training and knowledge transfer on monitoring practices, asset governance, and analytics capabilities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.
 </li>
 <li>
 Experience: Minimum 8+ years in IT Operations, Asset Management, or infrastructure governance roles.
 </li>
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 Strong knowledge of ITOM and ITAM concepts, frameworks, and automation practices.
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 Experience with monitoring platforms (e.g., SolarWinds, Dynatrace, Zabbix, Nagios) and asset management tools.
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 Hands-on experience designing workflows and lifecycle processes for IT assets.
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 Knowledge of CMDB structures, discovery tools, and integration methods.
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 Experience building analytics dashboards using BI or IT analytics platforms.
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 Strong skills in documentation, governance, and process standardization.
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 Certifications such as ITIL, ServiceNow ITAM/ITOM, or related credentials are preferred.
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 Excellent command of English, with Arabic proficiency considered an added advantage.
 </li>
 </ul>
</div>

IT Operations and Asset Management Specialist

Gateway Associates Services

Our company is seeking a Business Strategy Consultant to analyze client businesses and develop data-driven strategies for growth and market development. This role is responsible for conducting market research, financial analysis, and creating strategic plans to improve client productivity and sales. The position reports to the Head of Strategy or Managing Partner.Key Responsibilities:<ul><li>Analyze client business models, market positioning, and financial performance.</li><li>Conduct market research and competitive analysis to identify growth opportunities.</li><li>Develop financial projections and models to support strategic recommendations.</li><li>Create comprehensive business strategy plans for client portfolio companies.</li><li>Assess operational processes and recommend improvements for productivity.</li><li>Prepare and present strategic recommendations to clients and senior management.</li><li>Monitor implementation of strategic initiatives and measure outcomes.</li><li>Collaborate with investment teams on due diligence for potential acquisitions.</li><li>Stay current with industry trends and market conditions.</li></ul>Requirements:<ul><li>Bachelor's degree in Business Administration, Finance, Economics, or related field; MBA preferred.</li><li>Proven work experience as a Business Strategy Consultant, Management Consultant, or similar role.</li><li>Demonstrable experience in business analysis, market research, and financial modeling.</li><li>Strong analytical skills with ability to interpret complex data and create strategic recommendations.</li><li>Proficiency in financial analysis software and business intelligence tools.</li><li>Experience preparing and presenting detailed business reports and strategic plans.</li><li>Ability to manage multiple client engagements simultaneously.</li><li>Willingness to travel to client sites as needed.</li></ul>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;&#1575;&#1604;&#1585;&#1575;&#1578;&#1576; &#1575;&#1604;&#1605;&#1583;&#1601;&#1608;&#1593;: &#65020;&#1641;&#1632;&#1632;&#1643;&#1632;&#1632;&#1632;&nbsp;&#1604;&#1603;&#1604; &#1588;&#1607;&#1585;

Business Strategy Consultant

<div>
 
 MENA Indirect Tax Senior Consultant
 
 
 
 At EY, we&rsquo;re all in to shape your future with confidence.
 
 
 We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
 
 
 Join EY and help to build a better working world.
 
 
 
 The opportunity
 
 
 
 EY is looking for a Senior Consultant to join the Indirect Tax team to advise clients on VAT treatment of new and complex transactions and help resolve classification or other disputes and issues with the authorities.
 
 
 
 Your Key Responsibilities
 
 
 
 Client responsibilities
 
 
 You are expected to work effectively as a member of a worldwide network of professional advisors, sharing responsibility, providing support, maintaining communication and updating senior team members on progress. You must also collaborate with a team of VAT professionals to combine diverse cross-border transaction experience with local tax knowledge across a broad spectrum of industries. Participating and assisting in preparing for meetings with management teams will be part of your role.
 
 
 You will be assisting in preparing reports and schedules that will be delivered to clients and other parties. You will also develop and maintain productive working relationships with client personnel and build strong internal relationships within the VAT practice, Indirect Tax and across other service lines.
 
 
 Technical responsibilities
 
 
 You must build a deep understanding of the Customs Law and its practical application across the countries. You are expected to understand and apply the regional Free Trade Agreements and key customs concepts such as valuation, classification and origin. You will be identifying and discussing VAT considerations for clients to be aware of in their outbound investments. Engaging with colleagues in overseas offices to deliver VAT advice in respect of global jurisdictions will be part of your responsibilities. You will also prepare for the potential introduction of VAT in the different countries and to discuss with clients how this may impact them as well as work with internal teams to provide indirect tax expertise for audit and transaction projects.
 
 
 
 Skills And Attributes For Success
 
 
 
 You must be able to build strong client relationships &amp; excellently communicate in a range of situations in both written and oral English. You should also be able to identify areas of risk, carry out an effective review and know when to refer upwards. You are expected to be a client focused and commercially aware team player with the ability to build effective relationships at all levels. You must also possess project management skills, plan and prioritise work, meet deadlines, monitor own budget. You should also be able to solve problems creatively and pragmatically.
 
 
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
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 A degree in economics, finance, tax or accounting
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 At least three years of relevant experience as Indirect Tax professional
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 Experience working for a Big 4 accounting firm is preferred. However, we will consider candidates with from law firms or with relevant industry experience
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 Customs duty advisory experience is preferable, but we will also consider candidates with VAT/GST advisory experience
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you&rsquo;ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.
 
 
 
 What We Offer You
 
 
 
 At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
 
 
 Are you ready to shape your future with confidence? Apply today.
 
 
 To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
 
 
 
 EY
 
 | Building a better working world
 
 
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
 
 
 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
</div>

Indirect Tax - Senior Consultant - Muscat

International Workplace Group plc

<div>
 We&rsquo;ve made it our mission to help millions of people have a great day at work - every day. We do it for our customers by providing them with access to our world-leading commercial real estate platform. We do it for our people by giving them the opportunities to develop their career where and how they want.
 
 
 Join IWG. Grow with us, as we open new locations and enter new markets every week. Build your professional network. Develop your career on the international stage. And help shape the workspace of the future.
 
 
 
 The opportunity
 
 
 
 As An Area Sales Manager, Your Job Will Be To Work With Our Clients As a Workspace Sales Consultant Helping Them Purchase The Space That Meets Their Needs. You Will Be Maximising Revenue In Your Area By Leading Efforts To Generate New Clients And Increase Sales. You Will
 
 
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 Define and implement the sales strategy for your area, overseeing the full sales cycle from identifying opportunities to successfully closing deals
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 Generate leads and proactive sales by executing against your promotional and networking events and activities
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 Build relationships with potential business clients and brokers to sell them our added-value services and products
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 Maximise sales performance for your area and ensure critical KPIs are met and exceeded
 
 
 
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 </ul>
 
 About You
 
 
 
 We&rsquo;re looking for a born networker who has a natural ability to enthuse prospects; someone who has a passion for consultative selling. Key requirements include:
 
 
 <ul>
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 Skilled relationship manager and consultant who can generate and grow valuable long term client partnerships
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 Excellent team player and communicator with fluent English
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 Practical solution seller who takes a hands-on approach and is driven to achieve results
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 Must be an Oman citizen
 
 
 
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 </ul>
 
 What We Offer
 
 
 
 On top of a competitive salary package you&rsquo;ll enjoy:
 
 
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 Commission
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 Global mobility, with the potential to work anywhere in our network
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 Structured training and development programme
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 A bright and inspiring work environment
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 Promotion opportunities
 
 
 
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 </ul>
 
 About IWG
 
 
 
 We believe that business success is underpinned by the effectiveness of its people. So we made it our mission to help millions of people have a great day at work - every day. We do this by creating a fantastic working environment, providing a platform that unlocks productivity, and enabling connection to a valuable business community.
 
 
 Our customers are large multinationals, small and medium-sized enterprises, and start-ups. With unique business goals, people and aspirations, they want the freedom to choose a way of working that works for their business.
 
 
 We provide that choice through our operating companies; Regus, Spaces, HQ, Signature by Regus and No18 - each designed to serve the unique needs of businesses of every size. From some of the most exciting companies and well-known organisations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency and agility, whilst enjoying a happier, healthier way of working.
</div>

Business Development Manager

Palo Alto Networks

<div>
 
 Our Mission
 
 
 
 At Palo Alto Networks&reg;, everything starts and ends with our mission:
 
 
 Being the cybersecurity partner of choice, protecting our digital way of life.
 
 
 We have the vision of a world where each day is safer and more secure than the one before. These aren&rsquo;t easy goals to accomplish &ndash; but we&rsquo;re not here for easy. We&rsquo;re here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we&rsquo;re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
 
 
 We&rsquo;re changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we&rsquo;ve rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.
 
 
 
 Job Description
 
 
 
 
 Your Career
 
 
 
 The Solutions Consultant is the evolution of the traditional Sales Engineering role, aligning how we best serve our customers in understanding their environment, providing solution guidance and ensuring value realization in their investment with Palo Alto Networks. As a Solutions Consultant you provide technical leadership and expertise and guidance in your customer&rsquo;s security transformation journey. You will play a key role in defining technical solutions that secure a customer&rsquo;s key business imperatives and ensuring value realization of their investment with Palo Alto Networks. You evangelize our industry leadership in on-prem, cloud, and security operations services that establish PANW as your customer&rsquo;s cybersecurity partner of choice.
 
 
 
 Your Impact
 
 
 
 
 Role
 
 
 
 Curiosity is core to the Solutions Consultant role, and you see complex problems as opportunities to learn and deliver innovative solutions! You define your impact by:
 
 
 <ul>
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 Meeting and exceeding sales quotas by building and implementing strategic, technical account plans that target cross-platform solutions
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 Understands Key customer business requirements and has the ability to position, demonstrate and create high level designs across the entire PANW portfolio solutions creating business value for customers
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 Ability to drive customer adoption of Palo Alto Networks Platform. Building customer relationships by helping customers achieve increased productivity, operational efficiency, security efficacy, and greater flexibility to innovate
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 Conducting discovery to understand and articulate the key technical, operational, and commercial imperatives of your prospects and customers
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 Working closely with Professional Services, Customer Success and Specialist teams to ensure overall customer implementation and adoption of solutions
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 Demonstrating strong communication skills, influencing through effective presentations and customer-specific demos, and conducts technical engagements and workshops that are clear and impactful, simplifying complex ideas for various audiences
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 Leading successful technical validation efforts based on best practices to ensure technical win in assigned opportunities
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 Demonstrates Cross functional leadership driving collaboration and orchestrating supporting resources (Specialists, Channel Resources, Customer Support) to ensure a one-team approach that demonstrates a cohesive strategy
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 Promoting end-to-end solutions that include PANW and/or partner professional services to ensure customers realize business value sooner
 </li>
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 Understanding the competitive landscape and effectively differentiating PANW's leadership in the cybersecurity space
 </li>
 <li>
 Continuously investing in yourself to develop technical and professional skills that drive your ever-increasing contributions to success of our customers while actively participating within the Solutions Consultant community and at industry events
 </li>
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 Identifying technical stakeholders and cultivating relationships with key personas to build and drive a security architecture transformation roadmap
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your Experience
 
 
 
 <ul>
 <li>
 6+ years experience in pre-sales/sales engineering
 </li>
 <li>
 Skilled in at least one of the following Networking, Network Security, Cybersecurity, Private/Public Cloud Security, SOC/Endpoint or SASE
 </li>
 <li>
 Experience in delivering cybersecurity solutions that solve technical challenges and influence new business initiatives is preferred
 </li>
 <li>
 Influencing and gaining buy-in from key stakeholders, either in a customer-facing or internal role; prior experience in a pre-sales role is ideal
 </li>
 <li>
 Creating and delivering technical presentations, workshops, or technical validation engagements
 </li>
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 Experience in selling, designing, implementing, or managing one or more of the following solutions: Network Security, SASE, SaaS, CNAPP and/or SOC Transformation Technologies
 </li>
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 Partnering with Customer Support functions to ensure successful implementation and adoption of sold solutions
 </li>
 <li>
 Experience in complex sales involving long sales processes with multiple buying centers and multi-product solutions are preferred
 </li>
 <li>
 This is a field sales position where travel requirements may be required to support in person customer meetings, please discuss with the recruiter on the specifics for this position.
 </li>
 <li>
 Proficient in English and Arabic
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 The Team
 
 
 
 Our Solutions Consultant team members work hand-in-hand with large organizations around the world to keep their digital environments protected. We educate, inspire,and empower our potential clients in their journey to transform their security architectures.
 
 
 You are empowered with unmatched systems and tools and a team built on joint success. You won&rsquo;t find someone at Palo Alto Networks that isn&rsquo;t committed to your success &ndash; with everyone pitching in to assist when it comes to solutions selling, learning, and development. Our Solutions Consulting community is driven by the mission to be our customers&rsquo; cybersecurity partner of choice, protecting their digital way of life.
 
 
 
 Our Commitment
 
 
 
 We&rsquo;re problem solvers that take risks and challenge cybersecurity&rsquo;s status quo. It&rsquo;s simple: we can&rsquo;t accomplish our mission without diverse teams innovating, together.
 
 
 We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
 
 
 Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
 
 
 All your information will be kept confidential according to EEO guidelines.
 
 
 Is role eligible for Immigration Sponsorship?: Yes
</div>

Solutions Consultant

Explore 406+ It service management consultant itsm in Muscat Oman this December. Find roles across top companies and apply now to boost your career.

406 it service management consultant itsm jobs IN Muscat Oman

IT Service Management Consultant (ITSM)

IT Service Management Consultant (ITSM)

IT Operations and Asset Management Specialist

Business Strategy Consultant

Indirect Tax - Senior Consultant - Muscat

Business Development Manager

Solutions Consultant