it service management consultant (itsm) Jobs in Oman

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it service management consultant itsm

Norconsult Telematics

<div>
 
 
 Position Objectives:
 
 
 <ul>
 <li>
 Lead the development, enhancement, and governance of the IT Service Management framework in alignment with global ITIL standards.
 </li>
 <li>
 Focusing on improving service quality by assessing and optimizing processes across Incident, Problem, and Change Management domains.
 </li>
 <li>
 Review and align KPIs/SLAs to ensure measurable service performance and operational excellence.
 </li>
 <li>
 Support the evaluation and selection of ITSM platforms to enhance service automation and workflow efficiency.
 </li>
 <li>
 Guides stakeholders on ITSM best practices and ensures continuous improvement across service operations.
 </li>
 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
 <ul>
 <li>
 Develop and optimize ITSM frameworks and processes in alignment with ITIL best practices.
 </li>
 <li>
 Conduct assessments and audits of ITSM processes, identifying gaps and recommending improvements.
 </li>
 <li>
 Standardize and align KPIs, SLAs, and OLAs across Incident, Problem, and Change Management functions.
 </li>
 <li>
 Lead process re-engineering efforts to improve service quality, reduce downtime, and enhance operational efficiency.
 </li>
 <li>
 Support ITSM platform evaluation, selection, and implementation based on organizational requirements.
 </li>
 <li>
 Work with cross-functional teams to ensure proper integration of ITSM processes with tools and enterprise systems.
 </li>
 <li>
 Provide training, guidance, and knowledge transfer to internal teams on ITIL practices and ITSM process adoption.
 </li>
 <li>
 Conduct service performance reviews and provide insights for continuous improvement.
 </li>
 <li>
 Assist in establishing governance frameworks and control mechanisms for service management operations.
 </li>
 <li>
 Collaborate with stakeholders to ensure alignment of ITSM efforts with organizational objectives and compliance standards.
 </li>
 <li>
 Establish documentation, SOPs, workflows, and process maps to support consistent service operations.
 </li>
 <li>
 Monitor and report on service performance trends, recommending corrective actions when required.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.
 </li>
 <li>
 Experience: Minimum 8+ years in IT Service Management, IT Operations, or related consulting roles.
 </li>
 <li>
 Strong knowledge of ITIL frameworks (preferably ITIL v4) and ITSM best practices.
 </li>
 <li>
 Hands-on experience in Incident, Problem, and Change Management process design and improvement.
 </li>
 <li>
 Experience in evaluating and implementing ITSM platforms (e.g., ServiceNow, BMC Helix, Ivanti, ManageEngine).
 </li>
 <li>
 Strong analytical, process mapping, and documentation skills.
 </li>
 <li>
 Ability to collaborate with technical and business teams and communicate effectively with stakeholders.
 </li>
 <li>
 ITIL certification (Foundation, Intermediate, or Managing Professional) preferred.
 </li>
 <li>
 Excellent command of English, with Arabic proficiency considered an added advantage.
 </li>
 </ul>
</div>

IT Service Management Consultant (ITSM)

<div>
 
 
 Position Objectives:
 
 
 <ul>
 <li>
 Develop and implement comprehensive frameworks for IT Operations Management and IT Asset Management to enhance service reliability, operational efficiency, and asset control.
 </li>
 <li>
 Ensures real-time monitoring, automated alerting, and proactive issue resolution aligned with industry best practices.
 </li>
 <li>
 Oversees the full lifecycle of IT assets, ensuring compliance, optimization of costs, and proper governance.
 </li>
 <li>
 Design the IT Analytics Solution (ITAS) to enable data-driven decision-making across ITSM, ITOM, and ITAM domains.
 </li>
 <li>
 Ensures seamless integration of operations, asset insights, and analytics for improved service delivery.
 </li>
 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
 <ul>
 <li>
 Develop and maintain the ITOM framework, including monitoring, alerting, event correlation, and automation workflows.
 </li>
 <li>
 Implement proactive operational practices to reduce downtime and enhance service performance.
 </li>
 <li>
 Build a complete ITAM framework overseeing asset lifecycle stages&mdash;procurement, onboarding, utilization, maintenance, and retirement.
 </li>
 <li>
 Establish policies for asset compliance, governance, licensing, warranty tracking, and audit readiness.
 </li>
 <li>
 Design and implement the IT Analytics Solution (ITAS) to provide unified dashboards and insights across ITSM, ITOM, and ITAM.
 </li>
 <li>
 Integrate monitoring tools, CMDB data, and asset repositories to support accurate operational visibility.
 </li>
 <li>
 Conduct root cause analysis using operational and asset data, recommending preventive actions.
 </li>
 <li>
 Collaborate with ITSM, NOC, SOC, and procurement teams to align processes and enhance cross-domain efficiencies.
 </li>
 <li>
 Optimize asset utilization and cost control by analyzing consumption, contracts, and lifecycle patterns.
 </li>
 <li>
 Develop SOPs, workflows, and governance models for ITOM, ITAM, and ITAS functions.
 </li>
 <li>
 Support tool evaluation and implementation (e.g., ServiceNow ITOM/ITAM, BMC, SolarWinds, ManageEngine).
 </li>
 <li>
 Provide training and knowledge transfer on monitoring practices, asset governance, and analytics capabilities.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.
 </li>
 <li>
 Experience: Minimum 8+ years in IT Operations, Asset Management, or infrastructure governance roles.
 </li>
 <li>
 Strong knowledge of ITOM and ITAM concepts, frameworks, and automation practices.
 </li>
 <li>
 Experience with monitoring platforms (e.g., SolarWinds, Dynatrace, Zabbix, Nagios) and asset management tools.
 </li>
 <li>
 Hands-on experience designing workflows and lifecycle processes for IT assets.
 </li>
 <li>
 Knowledge of CMDB structures, discovery tools, and integration methods.
 </li>
 <li>
 Experience building analytics dashboards using BI or IT analytics platforms.
 </li>
 <li>
 Strong skills in documentation, governance, and process standardization.
 </li>
 <li>
 Certifications such as ITIL, ServiceNow ITAM/ITOM, or related credentials are preferred.
 </li>
 <li>
 Excellent command of English, with Arabic proficiency considered an added advantage.
 </li>
 </ul>
</div>

IT Operations and Asset Management Specialist

<div>
 
 
 Job purpose
 
 
 
 Provides end-to-end subject matter expertise and execution capabilities across the domains of technology risk management, disaster recovery, and regulatory compliance. The role supports the development and implementation of frameworks, policies, and practices that protect OQ&rsquo;s digital infrastructure and ensure operational resilience.
 
 
 
 
 
 
 The position will act in accordance with the OQ&rsquo;s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines, and standards, supported by an IT Technology platform, HSE standards, Omani&rsquo;s government &amp; other legal justifications, and best international practices in consonance with national objectives
 
 
 
 .Main tasks and responsibilitie
 
 
 
 
 
 
 
 s
 
 Risk Manageme
 
 
 <ul>
 <li>
 ntIdentify, assess, and monitor IDS-related risks including, operational, infrastructure, and compliance risk
 </li>
 <li>
 s.Conduct periodic risk assessments, internal audits, and gap analyse
 </li>
 <li>
 s.Collaborate with IT, Cybersecurity, and Enterprise Architecture teams to define and implement control frameworks aligned to ISO 27005, NIST RMF, and COBIT principle
 </li>
 <li>
 s.Maintain a centralized risk register and ensure timely mitigation, acceptance, transfer, or avoidance strategies for each identified ris
 </li>
 <li>
 k.Regularly review risk appetite, metrics, and thresholds in collaboration with Governance and Internal Audit function
 </li>
 </ul>
 
 
 s.Disaster Recovery (DR) Planni
 
 
 <ul>
 <li>
 ngLead the design, implementation, testing, and continual improvement of IDS DR plans aligned with ISO 2230
 </li>
 <li>
 1.Define business impact assessments (BIAs), RTOs (Recovery Time Objectives), and RPOs (Recovery Point Objectives) for critical systems and application
 </li>
 <li>
 s.Coordinate DR simulations, tabletop exercises, and live recovery tests across OQ&rsquo;s digital environment
 </li>
 <li>
 s.Ensure DR strategies are aligned with on-premises, private cloud, and hybrid cloud environment
 </li>
 <li>
 s.Collaborate with business continuity leads across group entities to ensure interdependency planning and resilience readines
 </li>
 </ul>
 
 
 
 
 
 s.
 
 Compliance Managem
 
 
 <ul>
 <li>
 entMonitor and ensure compliance with internal policies, national regulations (e.g., Omani privacy laws), and global frameworks (e.g., GDPR, ISO 2700
 </li>
 <li>
 1).Prepare for internal and external audits by maintaining a compliance evidence repository, ensuring traceability and accountabili
 </li>
 <li>
 ty.Contribute to the development and update of IDS policies, procedures, Process and SO
 </li>
 <li>
 Ps.Conduct third-party risk assessments and ensure vendor compliance through contract clauses, periodic reviews, and audi
 </li>
 <li>
 ts.Liaise with legal, risk, and regulatory teams for evolving requiremen
 </li>
 </ul>
 
 
 
 
 
 ts.
 
 Incident Resp
 
 
 <ul>
 <li>
 onseAct as a core member of the Incident Response Team for IDS-related incide
 </li>
 <li>
 nts.Help establish and maintain response playbooks for cyberattacks, data breaches, outages, and system compromi
 </li>
 <li>
 ses.Support forensic investigations and root cause analysis following incide
 </li>
 <li>
 nts.Lead post-incident reviews and implement lessons learned into the risk and DR framewo
 </li>
 </ul>
 
 
 
 
 
 rks.
 
 Training and Awar
 
 
 <ul>
 <li>
 enessDesign and deliver role-based training programs on risk management, DR awareness, and compliance best practices for IDS teams and business u
 </li>
 <li>
 sers.Drive a culture of risk ownership, security awareness, and policy compli
 </li>
 <li>
 ance.Build and maintain a knowledge hub for best practices and regulatory upd
 </li>
 </ul>
 
 
 
 
 
 ates.
 
 Continuous Impro
 
 
 <ul>
 <li>
 vementMonitor global trends in cyber resilience, regulatory technology (RegTech), and digital
 </li>
 <li>
 risk.Propose enhancements to current systems including automation, data analytics, and integrated dashboards for real-time visib
 </li>
 <li>
 ility.Lead process maturity assessments using CMMI or similar frameworks and develop improvement roa
 </li>
 </ul>
 
 
 
 
 
 dmaps.
 
 Key inter
 
 
 
 actionsInternal: OQSAOC Streams/AssetsExternal: Technology vendors, auditors, regulators, managed service pro
 
 
 viders.Notable Working Conditions. Office-based role with occasional visits to operational and disaster recovery sites. May require availability outside regular hours during DR tests or inc
 
 
 
 idents.Education requi
 
 
 <ul>
 <li>
 rementsBachelor&rsquo;s degree in computer science, Information Technology, Cybersecurity, or a related
 </li>
 <li>
 field.Master's degree or relevant certifications (e.g., CISSP, CISM, CBCP, ISO 27001 Lead Implementer/Auditor) pre
 </li>
 </ul>
 
 
 ferred.L
 
 
 
 anguageExcellent knowledge of written, read, and spoken English (required) Arabic - Native (des
 
 
 
 
 
 
 irable)
 
 Background and ex
 
 
 <ul>
 <li>
 perience6&ndash;8 years of experience in cybersecurity, risk management, com
 </li>
 <li>
 pliance.Strong understanding of data protection laws and DR fra
 </li>
 <li>
 meworks.Familiarity with industry standards (e.g., ISO 27001, NIST, CIS Co
 </li>
 </ul>
 
 
 
 
 
 ntrols).
 
 Competencies a
 
 
 
 
 nd skillsBeh
 
 
 
 avioral: Strong analytical and communicatio
 
 <ul>
 <li>
 n skills.Leadership mindset with stakeholder engagement capa
 </li>
 <li>
 bilities.Ethical, detail-oriented, and adaptable to regulatory
 </li>
 <li>
 changes.Ability to work across functional teams and influence without a
 </li>
 <li>
 uthority.High integrity, ethical conduct, and a sense of accoun
 </li>
 <li>
 tability.Problem-solving orientation with the ability to manage a
 </li>
 <li>
 mbiguity.Passion for continuous learning and adapting t
 </li>
 </ul>
 
 
 
 
 
 o change.
 
 T
 
 
 <ul>
 <li>
 echnical: Proficiency in risk and complia
 </li>
 <li>
 nce tools.Knowledge of IT infrastructure, cloud, and access control m
 </li>
 <li>
 echanisms.Exposure to legal, regulatory, and audit req
 </li>
 <li>
 uirements.Understanding of privacy-by-design and privacy-by-default p
 </li>
 <li>
 rinciples.Familiarity with ITSM processes, SIEM/SOC practices, vulnerability management, and asset class
 </li>
 <li>
 ification.Deep understanding of risk management, DR/BCM, compliance frameworks, and regulatory ob
 </li>
 </ul>
 
 
 
 ligations.
</div>

Sr. Specialist IDS Risk, DR & Compliance

Gateway Associates Services

Our company is seeking a Business Strategy Consultant to analyze client businesses and develop data-driven strategies for growth and market development. This role is responsible for conducting market research, financial analysis, and creating strategic plans to improve client productivity and sales. The position reports to the Head of Strategy or Managing Partner.Key Responsibilities:<ul><li>Analyze client business models, market positioning, and financial performance.</li><li>Conduct market research and competitive analysis to identify growth opportunities.</li><li>Develop financial projections and models to support strategic recommendations.</li><li>Create comprehensive business strategy plans for client portfolio companies.</li><li>Assess operational processes and recommend improvements for productivity.</li><li>Prepare and present strategic recommendations to clients and senior management.</li><li>Monitor implementation of strategic initiatives and measure outcomes.</li><li>Collaborate with investment teams on due diligence for potential acquisitions.</li><li>Stay current with industry trends and market conditions.</li></ul>Requirements:<ul><li>Bachelor's degree in Business Administration, Finance, Economics, or related field; MBA preferred.</li><li>Proven work experience as a Business Strategy Consultant, Management Consultant, or similar role.</li><li>Demonstrable experience in business analysis, market research, and financial modeling.</li><li>Strong analytical skills with ability to interpret complex data and create strategic recommendations.</li><li>Proficiency in financial analysis software and business intelligence tools.</li><li>Experience preparing and presenting detailed business reports and strategic plans.</li><li>Ability to manage multiple client engagements simultaneously.</li><li>Willingness to travel to client sites as needed.</li></ul>&#1606;&#1608;&#1593; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;&#1575;&#1604;&#1585;&#1575;&#1578;&#1576; &#1575;&#1604;&#1605;&#1583;&#1601;&#1608;&#1593;: &#65020;&#1641;&#1632;&#1632;&#1643;&#1632;&#1632;&#1632;&nbsp;&#1604;&#1603;&#1604; &#1588;&#1607;&#1585;

Business Strategy Consultant

<div>
 
 MENA Indirect Tax Senior Consultant
 
 
 
 At EY, we&rsquo;re all in to shape your future with confidence.
 
 
 We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
 
 
 Join EY and help to build a better working world.
 
 
 
 The opportunity
 
 
 
 EY is looking for a Senior Consultant to join the Indirect Tax team to advise clients on VAT treatment of new and complex transactions and help resolve classification or other disputes and issues with the authorities.
 
 
 
 Your Key Responsibilities
 
 
 
 Client responsibilities
 
 
 You are expected to work effectively as a member of a worldwide network of professional advisors, sharing responsibility, providing support, maintaining communication and updating senior team members on progress. You must also collaborate with a team of VAT professionals to combine diverse cross-border transaction experience with local tax knowledge across a broad spectrum of industries. Participating and assisting in preparing for meetings with management teams will be part of your role.
 
 
 You will be assisting in preparing reports and schedules that will be delivered to clients and other parties. You will also develop and maintain productive working relationships with client personnel and build strong internal relationships within the VAT practice, Indirect Tax and across other service lines.
 
 
 Technical responsibilities
 
 
 You must build a deep understanding of the Customs Law and its practical application across the countries. You are expected to understand and apply the regional Free Trade Agreements and key customs concepts such as valuation, classification and origin. You will be identifying and discussing VAT considerations for clients to be aware of in their outbound investments. Engaging with colleagues in overseas offices to deliver VAT advice in respect of global jurisdictions will be part of your responsibilities. You will also prepare for the potential introduction of VAT in the different countries and to discuss with clients how this may impact them as well as work with internal teams to provide indirect tax expertise for audit and transaction projects.
 
 
 
 Skills And Attributes For Success
 
 
 
 You must be able to build strong client relationships &amp; excellently communicate in a range of situations in both written and oral English. You should also be able to identify areas of risk, carry out an effective review and know when to refer upwards. You are expected to be a client focused and commercially aware team player with the ability to build effective relationships at all levels. You must also possess project management skills, plan and prioritise work, meet deadlines, monitor own budget. You should also be able to solve problems creatively and pragmatically.
 
 
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 A degree in economics, finance, tax or accounting
 </li>
 <li>
 At least three years of relevant experience as Indirect Tax professional
 </li>
 <li>
 Experience working for a Big 4 accounting firm is preferred. However, we will consider candidates with from law firms or with relevant industry experience
 </li>
 <li>
 Customs duty advisory experience is preferable, but we will also consider candidates with VAT/GST advisory experience
 
 
 </li>
 </ul>
 
 What We Look For
 
 
 
 Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you&rsquo;ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.
 
 
 
 What We Offer You
 
 
 
 At EY, we&rsquo;ll develop you with future-focused skills and equip you with world-class experiences. We&rsquo;ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
 
 
 Are you ready to shape your future with confidence? Apply today.
 
 
 To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
 
 
 
 EY
 
 | Building a better working world
 
 
 EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
 
 
 Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
 
 
 EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
</div>

Indirect Tax - Senior Consultant - Muscat

Explore 634+ It service management consultant itsm in Oman this December. Find roles across top companies and apply now to boost your career.

634 it service management consultant itsm jobs IN Oman

IT Service Management Consultant (ITSM)

IT Service Management Consultant (ITSM)

IT Operations and Asset Management Specialist

Sr. Specialist IDS Risk, DR & Compliance

Sr. Specialist IDS Risk, DR & Compliance

Business Strategy Consultant

Indirect Tax - Senior Consultant - Muscat