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customer support specialist -

it specialist part time

Decima International

<div>
 Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula:
 <br/>
 <br/>
 Approach each client engagement as a
 <strong>
  partnership
 </strong>
 , create an environment that attracts the
 <strong>
  most talented professionals
 </strong>
 and allows them to flourish, and regulate
 <strong>
  growth
 </strong>
 to maintain
 <strong>
  excellence
 </strong>
 in our service standards.
 <br/>
 <br/>
 <strong>
  Decima International
 </strong>
 is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula:
 <br/>
 <br/>
 Approach each client engagement as a partnership, create an environment that attracts the most talented professionals and allows them to flourish, and regulate growth to maintain excellence in our service standards.
 <br/>
 <br/>
 We are looking for a driven and capable
 <strong>
  IT Specialist
 </strong>
 to support us in maintaining and optimizing our technology infrastructure, ensuring seamless operations, and enabling our teams to perform at their best.
 <br/>
 <br/>
 You will play an integral role in managing and securing company systems, providing technical support, maintaining IT infrastructure, and ensuring compliance with cybersecurity standards and best practices.
 <br/>
 <br/>
 We are looking to bring in dedicated individuals with a passion for technology and a talent for multitasking in a fast-paced environment. We will help you grow, pursue, and fulfill what inspires you so we can make big impacts on the world together.
 <br/>
 <br/>
 <strong>
  RESPONSIBILITIES:
 </strong>
 <br/>
 <br/>
 <ul>
  <li>
   <strong>
    Device &amp; Platform Management (RMM/MDM)
   </strong>
  </li>
  <ul>
   <li>
    <strong>
     Remote Monitoring &amp; Management (RMM):
    </strong>
   </li>
   <ul>
    <li>
     Administer and maintain the company's RMM platform to proactively monitor system health, deploy security patches, manage software updates, and ensure compliance across all endpoints.
    </li>
    <li>
     Develop and manage automation scripts for routine IT tasks, such as provisioning, de-provisioning, and scheduled maintenance.
    </li>
   </ul>
   <li>
    <strong>
     Mobile Device Management (MDM):
    </strong>
   </li>
   <ul>
    <li>
     Manage the entire lifecycle of all corporate and approved BYOD mobile devices (i.e., iPads/iPhones) using the MDM platform (e.g., Jamf, Microsoft Intune, Workspace ONE).
    </li>
    <li>
     Configure and enforce device security policies, including encryption, access controls, and remote wipe capabilities.
    </li>
    <li>
     Manage and distribute corporate applications and content via the MDM platform.
    </li>
   </ul>
  </ul>
  <li>
   <strong>
    Technical Support &amp; Troubleshooting
   </strong>
  </li>
 </ul>
 <ul>
  <li>
  </li>
  <ul>
   <li>
    Serve as the primary point of contact for technical support, managing, prioritizing, and resolving tickets via a helpdesk system (e.g., Zendesk, Jira Service Desk).
   </li>
   <li>
    Provide timely troubleshooting and resolution for hardware, software, network, and peripheral issues for local and remote users.
   </li>
   <li>
    Support core business applications (e.g., Microsoft 365/Google Workspace, ERP systems, video conferencing).
   </li>
   <li>
    Onboard and offboard employees, including account creation, device setup, and hardware retrieval.
   </li>
  </ul>
 </ul>
 <br/>
 <br/>
 <ul>
  <li>
   Infrastructure &amp; Security
  </li>
  <li>
  </li>
  <ul>
   <li>
    Assist with the maintenance of network infrastructure (Wi-Fi, VPN access, printers).
   </li>
   <li>
    Enforce IT security policies, including password complexity, Multi-Factor Authentication (MFA) setup, and security awareness.
   </li>
   <li>
    Maintain accurate inventory of all IT assets and licenses.
   </li>
   <li>
    Ensure SharePoint is properly protected and maintained with periodic backups as required.
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  QUALIFICATIONS
  <br/>
  <br/>
 </strong>
 <strong>
  Required Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Information Technology, Computer Science, or a related field.
  </li>
  <li>
   5+ years of experience in IT support or systems administration.
  </li>
  <li>
   Strong knowledge of Microsoft 365, Windows/macOS administration, and cloud services.
  </li>
  <li>
   Experience managing RMM and MDM tools (e.g., Jamf, Intune, Workspace ONE).
  </li>
  <li>
   Solid understanding of networking fundamentals (LAN/WAN, VPN, Wi-Fi).
  </li>
  <li>
   Familiarity with IT security practices and standards, including MFA, encryption, and access control.
  </li>
  <li>
   Excellent troubleshooting, problem-solving, and communication skills.
  </li>
  <li>
   Ability to manage multiple priorities and work independently in a distributed environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professional certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.
  </li>
  <li>
   Experience with scripting languages (PowerShell, Bash, or Python).
  </li>
  <li>
   Familiarity with ERP systems and IT automation tools.
  </li>
  <li>
   Experience supporting hybrid or remote work environments.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Position Details:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    Primary Location (Office-based):
   </strong>
   Heliopolis, Cairo, Egypt
  </li>
  <li>
   <strong>
    Position:
   </strong>
   IT Specialist
  </li>
  <li>
   <strong>
    Position Classification:
   </strong>
   Salary-based part-time hours (12 hours/week; 3 days a week x 4 hours a day)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  PRODUCTIVITY TOOLS:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Microsoft Office
  </li>
  <li>
   Microsoft 365
  </li>
  <li>
   Remote Monitoring &amp; Management (RMM) Platform
  </li>
  <li>
   Mobile Device Management (MDM) Platform
  </li>
  <li>
   Helpdesk System (e.g., Zendesk, Jira Service Desk)
   <br/>
   <br/>
  </li>
 </ul>
 Decima International is an Equal Opportunity Employer who is committed to the safety and wellbeing of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.
 <br/>
 <br/>
 At Decima International, we offer a competitive salary package, including paid time off and performance-based bonuses. We also provide excellent medical, vision and dental insurance for our employees.
</div>


IT Specialist (Part-Time)

<div><div><p>Decima International is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula:</p>
<p>
Approach each client engagement as a <b>partnership</b>, create an environment that attracts the <b>most talented professionals</b> and allows them to flourish, and regulate <b>growth</b> to maintain <b>excellence</b> in our service standards.</p></div><p><b>
Decima International</b> is a professional services company, providing project management and controls services to clients in the United States and the Middle East. Our mission is to become the premier professional services provider across all industry sectors we are engaged in. To accomplish this, Decima International's founders established a simple yet powerful formula:<br>
Approach each client engagement as a partnership, create an environment that attracts the most talented professionals and allows them to flourish, and regulate growth to maintain excellence in our service standards.</p>
<p>
We are looking for a driven and capable <b>IT Specialist</b> to support us in maintaining and optimizing our technology infrastructure, ensuring seamless operations, and enabling our teams to perform at their best.</p>
<p>
You will play an integral role in managing and securing company systems, providing technical support, maintaining IT infrastructure, and ensuring compliance with cybersecurity standards and best practices.</p>
<p>
We are looking to bring in dedicated individuals with a passion for technology and a talent for multitasking in a fast-paced environment. We will help you grow, pursue, and fulfill what inspires you so we can make big impacts on the world together.</p><br>
<p></p>
<p><b>
RESPONSIBILITIES:</b></p>
<div>
<ul><li><b>Device &amp; Platform Management (RMM/MDM)</b>
<ul><li><b>Remote Monitoring &amp; Management (RMM):</b>
<ul><li>Administer and maintain the company's RMM platform to proactively monitor system health, deploy security patches, manage software updates, and ensure compliance across all endpoints.</li>
<li>Develop and manage automation scripts for routine IT tasks, such as provisioning, de-provisioning, and scheduled maintenance.</li>
</ul></li><li><b>Mobile Device Management (MDM):</b>
<ul><li>Manage the entire lifecycle of all corporate and approved BYOD mobile devices (i.e., iPads/iPhones) using the MDM platform (e.g., Jamf, Microsoft Intune, Workspace ONE).</li>
<li>Configure and enforce device security policies, including encryption, access controls, and remote wipe capabilities.</li>
<li>Manage and distribute corporate applications and content via the MDM platform.</li>
</ul></li></ul></li></ul><ul><li><b>Technical Support &amp; Troubleshooting</b><br>
</li></ul>
</div><ul><li><ul><li>Serve as the primary point of contact for technical support, managing, prioritizing, and resolving tickets via a helpdesk system (e.g., Zendesk, Jira Service Desk).</li>
<li>Provide timely troubleshooting and resolution for hardware, software, network, and peripheral issues for local and remote users.</li>
<li>Support core business applications (e.g., Microsoft 365/Google Workspace, ERP systems, video conferencing).</li>
<li>Onboard and offboard employees, including account creation, device setup, and hardware retrieval.</li>
</ul>
</li> </ul><p><b>3. Infrastructure &amp; Security</b></p>
<ul>
<li><ul><li>Assist with the maintenance of network infrastructure (Wi-Fi, VPN access, printers).</li>
<li>Enforce IT security policies, including password complexity, Multi-Factor Authentication (MFA) setup, and security awareness.</li>
<li>Maintain accurate inventory of all IT assets and licenses.</li>
<li>Ensure SharePoint is properly protected and maintained with periodic backups as required.</li>
</ul>
</li></ul><p><b>QUALIFICATIONS</b></p>
<p><b>
Required Qualifications:</b></p>
<ul>
<li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li>
<li>5+ years of experience in IT support or systems administration.</li>
<li>Strong knowledge of Microsoft 365, Windows/macOS administration, and cloud services.</li>
<li>Experience managing RMM and MDM tools (e.g., Jamf, Intune, Workspace ONE).</li>
<li>Solid understanding of networking fundamentals (LAN/WAN, VPN, Wi-Fi).</li>
<li>Familiarity with IT security practices and standards, including MFA, encryption, and access control.</li>
<li>Excellent troubleshooting, problem-solving, and communication skills.</li>
<li>Ability to manage multiple priorities and work independently in a distributed environment.</li></ul><br>
<p></p>
<p><b>
Preferred Qualifications:</b></p>
<ul>
<li>Professional certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate.</li>
<li>Experience with scripting languages (PowerShell, Bash, or Python).</li>
<li>Familiarity with ERP systems and IT automation tools.</li>
<li>Experience supporting hybrid or remote work environments.</li></ul><br>
<p></p>
<p><b>
Position Details:</b></p>
<ul>
<li><b>Primary Location (Office-based):</b> Heliopolis, Cairo, Egypt</li>
<li><b>Position:</b> IT Specialist</li>
<li><b>Position Classification:</b> Salary-based part-time hours (12 hours/week; 3 days a week x 4 hours a day)</li></ul><br>
<p></p>
<p><b>
PRODUCTIVITY TOOLS:</b></p>
<ul>
<li>Microsoft Office</li>
<li>Microsoft 365</li>
<li>Remote Monitoring &amp; Management (RMM) Platform</li>
<li>Mobile Device Management (MDM) Platform</li>
<li>Helpdesk System (e.g., Zendesk, Jira Service Desk)</li></ul><p></p><div><p><br>
Decima International is an Equal Opportunity Employer who is committed to the safety and wellbeing of all. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law.</p>
<p>
At Decima International, we offer a competitive salary package, including paid time off and performance-based bonuses. We also provide excellent medical, vision and dental insurance for our employees.</p></div></div>

Capgemini

<div><div><div><p>Cairo</p><div>
Turkish Technical Support Analyst</div><p>
</p></div></div><div></div><div><div><div><div><div><div><div><div><div>Job Description</div></div><div>
Provides IT support to customers regarding technical issues related to everyday usage of their Digital Workplace. In order to provide the high-quality standard service to customers, Service Desk Analysts analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.</div></div><div><div><div>
Job Description - Grade Specific</div></div><div>
Provides the IT support to customers regarding technical issues related to everyday usage of a computerService Desk Analyst analyzes and resolves most common enquiries and cooperates with IT specialist team to deal with more complex issues.
</div></div></div></div></div><div><div><div><div><div>Ref. code</div><div>
372976-en_US</div></div><div><div>
Posted on</div><div>
03 Dec 2025</div></div><div><div>
Experience level</div><div>
Experienced Professionals</div></div><div><div>
Contract type</div><div>
Permanent</div></div><div><div>
Location</div><div>
Cairo</div></div><div><div>
Business unit</div><div>
Cloud Infrastructure Services</div></div><div><div>
Brand</div><div>
Capgemini</div></div><div><div>
Professional communities</div><div>
Cloud Infrastructure Management</div></div></div></div></div></div></div></div></div><p></p>

Turkish Technical Support Analyst

AVEVA

<div>
 <p>
  <strong>
   Job Title: Contract Management Specialist
  </strong>
 </p>
 <p>
  <strong>
   Location: Cairo, Egypt (hybrid)
  </strong>
 </p>
 <p>
  <strong>
   Role: Full time
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Job
  </strong>
 </p>
 <p>
  The Contract Specialist is a member of the AVEVA Contract Management (CM) team and will be responsible for the preparation and management of standard contract documents related to the sales activities of the company, from start (generation of a contract request) to finish (contract signature and archiving). The CM team is involved throughout the quote-to-fulfilment process and is responsible for coordinating with other stakeholders in the process such as Sales, Legal Counsel, Trade Compliance, Finance, Order Entry, Deal Desk and Fulfilment teams to ensure that contracts are delivered as per business deadlines and in compliance with AVEVA&rsquo;s policies.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for a Contract Specialist who has excellent attention to detail and strong communication skills and who has knowledge of contractual and legal terminology. The role is part of the EMEA CM team and will be based in Cairo, Egypt, supporting various parts of the EMEA region as may be assigned from time to time.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Please note that while this position reports into the Legal Department,
  <strong>
   <em>
    this is not a lawyer/attorney/counsel position.
   </em>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  &bull; Assist in the preparation and management of contracts related to the sales activities of the company, ensuring all documents are accurate, compliant and delivered in the required timeframe.
 </p>
 <p>
  &bull; Ensure compliance with AVEVA&rsquo;s contracting guidelines, policies, protocols and process.
 </p>
 <p>
  &bull; Build and maintain strong relationships with AVEVA&rsquo;s Sales team and other members of the Legal team as well as any other relevant functions and departments to ensure alignment and collaboration.
 </p>
 <p>
  &bull; Handle queries from internal teams and external stakeholders, providing timely responses, with the supervision of senior team members, if required.
 </p>
 <p>
  &bull; Support Trade Compliance, Credit Check, bidding and prequalification and any other relevant activities in AVEVA&rsquo;s quote-to-fulfilment process.
 </p>
 <p>
  &bull; Facilitate the signature of standard contracts by all parties.
 </p>
 <p>
  &bull; Store all working papers and signed documents in the corresponding archives, including the inclusion of any references and metadata.
 </p>
 <p>
  &bull; Draft, prepare and edit (under supervision of Legal and other senior members of the Contract Management team) documents such as Non-Disclosure Agreements (NDAs), Termination Letters, Novation Letters, Price Escalation notifications etc.
 </p>
 <p>
  &bull; Support with various administrative tasks as may be assigned.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills &amp; Qualifications
  </strong>
 </p>
 <p>
  <em>
   <u>
    Ideal skills
   </u>
  </em>
 </p>
 <p>
  &bull; Bachelor 's degree and hands-on experience in commercial contracts management and administration. Significant years of relevant experience will be considered in lieu of a Bachelor's degree.
 </p>
 <p>
  &bull; Strong organizational, prioritization and time management skills.
 </p>
 <p>
  &bull; Energetic, proactive, attention to detail and a strong team player.
 </p>
 <p>
  &bull; Excellent communication skills with a professional and client-focused approach.
 </p>
 <p>
  &bull; Excellent command of spoken and written English.
 </p>
 <p>
  &bull; Experience with Microsoft office (Word, Excel, Outlook etc).
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   <u>
    Desired skills
   </u>
  </em>
 </p>
 <p>
  &bull; Proficiency in other languages (French and Italian) are desirable.
 </p>
 <p>
  &bull; Familiarity with IT tools such as Salesforce, SharePoint, Acrobat and Docusign CLM.
 </p>
 <p>
  &bull; Legal background will be a plus (no degree in Law is required)
 </p>
</div>


Contract Management Specialist

Dafater

<div>
 <strong>
  <em>
   Do you have what it takes to lead our customer assistance efforts and make a lasting impact?
   <br/>
   <br/>
  </em>
 </strong>
 <strong>
  Role Overview:
  <br/>
  <br/>
 </strong>
 As a Customer Success Specialist at Dafater, you will be the linchpin in fostering strong relationships with our clients, ensuring a smooth onboarding process for new clients, including system setup, data migration, and comprehensive product training. This role is pivotal in helping customers quickly adapt to the company's ERP solutions, empowering them with the knowledge and skills to fully utilize the system.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead the onboarding process for new clients, including client account activation, data entry, and initial configuration of ERP solutions.
  </li>
  <li>
   Build and maintain strong, long-lasting relationships with clients, understanding their business objectives and aligning our solutions to meet their needs.
  </li>
  <li>
   Assist clients in migrating their data to the ERP system, ensuring accuracy and alignment with their business needs.
  </li>
  <li>
   Work with the Customization Specialist to identify and address any system customization needs during onboarding.
  </li>
  <li>
   Conduct product training for clients, offering in-depth training sessions, both remotely and on-site, to ensure clients are fully equipped to use the system effectively.
  </li>
  <li>
   Gather feedback from clients post-training to continuously improve the onboarding process.
  </li>
  <li>
   Monitor client usage and proactively reach out to address any potential issues, providing solutions and best practices to optimize their experience.
  </li>
  <li>
   Act as the voice of the customer, collecting feedback and collaborating with internal teams to drive product improvements and innovations.
  </li>
  <li>
   Identify opportunities for upselling and ensure timely renewals by demonstrating the ongoing value of our solutions.
  </li>
  <li>
   Track and report on key success metrics, providing insights and recommendations to enhance customer satisfaction and engagement.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   1-2 years of experience in a similar role, preferably within a tech or ERP-related field.
  </li>
  <li>
   Bachelor&rsquo;s degree in Accounting, or a related field.
  </li>
  <li>
   Solid knowledge of accounting fundamentals and their application in ERP systems.
  </li>
  <li>
   Knowledge of ERP systems or similar software solutions is highly desirable.
  </li>
  <li>
   Strong communication skills, both verbal and written, with the ability to effectively train and engage clients.
  </li>
  <li>
   Ability to manage multiple clients and projects simultaneously, maintaining attention to detail.
  </li>
  <li>
   Strong problem-solving skills and ability to think on your feet when addressing client concerns.
  </li>
  <li>
   Proficiency in time management and organizational skills.
  </li>
  <li>
   Customer-focused mindset with a passion for delivering exceptional service.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Dafater?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be a part of a forward-thinking company that values creativity and innovation.
  </li>
  <li>
   Opportunities for professional development and career advancement.
  </li>
  <li>
   Work with a talented and passionate team dedicated to making a difference.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 If you are a customer-centric professional with a passion for helping clients succeed, we would love to hear from you! Please submit your resume detailing your experience and why you would be a great fit for the Customer Success Specialist role at Dafater.
</div>


Customer Success Specialist

TaskUs

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  <strong>
   About TaskUs:
  </strong>
 </strong>
 TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
 <br/>
 <br/>
 The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
 <br/>
 <br/>
 It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.
 <br/>
 <br/>
 <strong>
  <strong>
   What We Offer:
  </strong>
 </strong>
 At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
 <br/>
 <br/>
 It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment's notice, mastering consistency in an ever-changing world - that's what it takes to get there. If that's something you want to be apart of, apply today!
 <br/>
 <br/>
 <strong>
  English Customer Care Specialist
  <br/>
  <br/>
 </strong>
 What does a Customer Care Specialist really do? Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it's time to imagine what it's like being a Customer Care Specialist.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in technical-based customer assistance through chat, and email
  </li>
  <li>
   Previous experience dealing with the challenges faced in a customer-focused role
  </li>
  <li>
   Act as a key participant within the internal team and wider Company by taking part in department initiatives providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department. As a result, driving the successful development of the team and the wider department forward.
  </li>
  <li>
   Problem-solving and critical thinking skills
  </li>
  <li>
   A passion for problem-solving with the customer's interest and satisfaction being the primary goal
  </li>
  <li>
   Social Media Savvy
  </li>
  <li>
   Ability to effectively and correctly communicate verbally and in written format
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Role Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   English (B2/C1) speaking and writing
  </li>
  <li>
   Great communication skills, written and oral
  </li>
  <li>
   Demonstrate strong abilities to work independently and as a remote team player
  </li>
  <li>
   Must be adaptable and flexible, demonstrating abilities to work with process and information changes
  </li>
  <li>
   Must be willing to participate in a background screening
  </li>
  <li>
   Proven customer communication experience (E-mail &amp; chat)
  </li>
  <li>
   Strong working knowledge of external systems and PC based internet and software applications (e.g. internet, Microsoft Office)
  </li>
  <li>
   Willing to learn new skills in a brand new industry within the market
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners' interests and supporting their long term success through innovation and technology-powered by ridiculously smart people. TaskUs partners with the world's most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world. TaskUs currently has over 52,000 employees around the world with offices across Egypt, the United States, the Philippines, India, Taiwan, Mexico, Greece, Ireland, and Colombia. TaskUs is an equal opportunity employer.
 <br/>
 <br/>
 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
 <br/>
 <br/>
 TaskUs is an Equal Opportunity Employer
 <br/>
 <br/>
 <strong>
  <strong>
   How We Partner To Protect You:
  </strong>
 </strong>
 TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
 <br/>
 <br/>
 <strong>
  <strong>
   DEI:
  </strong>
 </strong>
 In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
 <br/>
 <br/>
 We invite you to explore all TaskUs career opportunities and apply through the provided URL
 <strong>
  https://www.taskus.com/careers/ .
  <br/>
  <br/>
 </strong>
 TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
 <br/>
 <br/>
 Req Id: R_2505_5883
 <br/>
 <br/>
 Posted At: Fri Aug 22 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
</div>


English Customer Support (Non-Voice)

Jadeer

<div><p>Are you passionate about technology and ready to take your skills to the next level as part of a globally recognised leader in translation, localisation, and language technology? At <b>Future Group</b>, since1994, we have been at the forefront of innovative language solutions, serving clients in North &amp; Latin America, Europe, Asia, and MEA. We&rsquo;re expanding our team and seeking an enthusiastic professional to join us as a TMS &amp; Database Application Support Specialist. Step into a pivotal role and help us shape the future of language technology!</p><h2 class="jobSectionHeader"><b>
Unlock Your Potential as a TMS &amp; Database Application Support Specialist</b></h2><p>
At Future Group, we don&rsquo;t just adapt to the future &ndash; we create it. As a global leader, we offer an inspiring work environment, opportunities for continuous learning, and the chance to work with advanced localisation technologies. Join a forward-thinking team and help deliver innovative database and translation management system (TMS) support to our worldwide clients and teams.</p><h3 class="jobSectionHeader"><b>
What You Will Do in TMS &amp; Database Application Support</b></h3><ul>
<li>Deliver expert first and second-line support for our TMS and database platforms, troubleshooting issues efficiently and ensuring smooth daily operations.</li>
<li>Act as the main point of contact for internal teams and clients seeking technical assistance with language technology, databases, and workflow automations.</li>
<li>Monitor, maintain, and ensure the optimal performance, uptime, and security of our translation management systems and related databases.</li>
<li>Assist in managing user accounts, permissions, and integrations across multiple applications and platforms.</li>
<li>Collaborate cross-functionally with localisation, project management, and IT teams to resolve requests and improve our technology stack.</li>
<li>Document incidents, solutions, and user guides to build a comprehensive technical knowledge base.</li>
<li>Participate in system updates, releases, and the onboarding of new language technology solutions or enhancements.</li>
<li>Proactively identify areas for process improvement and automation within our translation platforms and database systems.</li>
</ul><h3 class="jobSectionHeader"><b>Essential Skills and Experience for TMS &amp; Application Support Specialists</b></h3><ul>
<li>Strong technical acumen and proven experience supporting TMS (such as XTM, SDL Trados, Memsource, or similar platforms), databases, or SaaS applications.</li>
<li>+1 year of experience in the Technical Support field.</li>
<li>Working knowledge of SQL and basic scripting or automation tools<br>
</li>
<li>Previous experience using the AI tools.</li>
<li>Excellent communication skills in English, with the ability to explain complex technical solutions to non-technical users.</li>
<li>Exceptional troubleshooting, problem-solving, and multi-tasking abilities.</li>
<li>Experience supporting end users in a service desk or technical support environment is highly desirable.</li>
<li>Professional proficiency in any additional language is a plus but not required.</li>
<li>Detail-oriented, proactive, and willing to learn new technology platforms.</li>
</ul><h3 class="jobSectionHeader"><b>Why Grow Your Career with Future Group?</b></h3><ul>
<li>Be part of a world-leading localisation and language technology company with a global reach.</li>
<li>Collaborate with industry experts and innovative professionals in the language technology sector.</li>
<li>Enjoy competitive compensation and benefits in a supportive international environment.</li>
<li>Clear paths for career development and advancement in a rapidly evolving technology landscape.</li>
</ul><h4 class="jobSectionHeader"><b>Application and Next Steps</b></h4><p>
If you&rsquo;re energised by the prospect of supporting mission-critical translation management systems and databases for global clients, we want to hear from you. Make your mark in the exciting world of language technology at Future Group!</p><p><b>
Apply today to join our dynamic team and play a key role in connecting the world through technology and innovation.</b></p><h5 class="jobSectionHeader"><b>
About Future Group</b></h5><p>
Established in1994, Future Group is a global powerhouse in translation, localisation, and technology-driven business solutions. We empower top brands to engage audiences worldwide with innovation, excellence, and a commitment to integrity and growth.</p></div>

TMS & Database Application Support Specialist (Translation & Localization)

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TMS & Database Application Support Specialist (Translation & Localization)